Online Show eLearning - Training Resources

How to Find Legitimate Home Employment ...ing to work at home and are looking for a guide that will show you step-by-step how to accomplish this goal, this is it. You?ll learn how to find a legitimate business, where to look, what you will do to start the business, and what is involved after that. The course is designed to help you find legitimate work at home. You will be exposed to scams and what to avoid. You will learn the legal  more...

Creating Popular Web Content (Master Class)-Self Directed ...ever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users, and thousands of writers, over time. Each element in the standard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...liberate questions, you can better direct your answers to show a customer how your product or service is the best fit for them. Your customer has previous buying experiences where he or she has formed doubts and concerns. Concerns orobjections are natural in sales. Be ready to recognize objections and allow them to be a way for you to demonstrate how what you have to offer can reduce or relieve  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...iciency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training sequences, illustrate documentation,  more...

Creating Popular Web Content (Master Class) ...ever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users, and thousands of writers, over time. Each element in the standard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) ... script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts in a minimal amount of time. The instructor of this course is a seasoned scriptwriter who has a successful history of teaching students the art and science of scriptwriting. You will walk away from this course with the tools, techniques and the fundamental  more...

Write a Marketable Script in 10 Weeks ... script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts is a minimal amount of time. What do I mean by "marketable"? A marketable script is one that has all of the following: Interesting characters with human qualities A plot that grabs the viewer and has them begging to know what happens next Enough locations to make  more...

Time Management Using Microsoft Outlook 2002 ...show students how to use Microsoft Outlook 2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the Journal, tasks,  more...

Violence in the Workplace ...show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important  more...

Violence in the Workplace ...show; this is real. Violence in the workplace is a real problem, but in this important safety-training program, you will learn what individuals and companies can do to reduce the frequency and severity of violent incidents. Welcome to Violence in the Workplace This isn?t a video game or a television show; this is real. Violence in the workplace is a real problem, but in this important  more...

Soft Skills Using MS Office Applications This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills. This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation,  more...

Significantly Increase the Value of Any Property--Instructor-Led ...the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led ...ning the latest techniques and strategies? An expert will show you exact step-by-step techniques on how to ?tweak? your web site by analyzing it and making the necessary changes in order to ensure your success and turning your business into a "selling machine." By completing each lesson, you will look at all the strategies in the search positioning process through analyzing their site, handling  more...

QuickBooks Pro 2000 Level 1 ...ctionalities of QuickBooks Pro 2000. The course will also show basic QuickBooks users how to use Help features to assist them in answering their questions. This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The topics that will be discussed include creating a company file using the EasyStep Interview, adding and modifying employee  more...

Professional Bar Management Mastery Level Certification ...not know which POS system is best. If a bartender doesn?t show up for work, you cannot fill in. If you don?t know how to bartend, you cannot properly interview and hire your staff of bartenders. The few hours you will spend on learning to bartend will be well worth it.Why will I receive two certificates upon successful completion of the course? One certificate will show that you are a qualified  more...

PowerPoint 2002 ...nced presentation skills including how to create a custom show, an agenda, and summary slides. This course introduces students to the basic features of Microsoft PowerPoint 2002. They will learn how to design PowerPoint presentations on their computers and how to use clip art images and drawing tools to enhance their presentations. They will also learn how to use templates, create tables, and  more...

Pharmacy Technician Career Training Program ... find this subject fascinating and easy to learn. We will show you simple ways to learn and decipher medical terminology describing disease states, anatomy and drug information. Pharmacy Practice ? Explore available career options to Pharmacy Technicians and gain an overview of the field. You will also learn generalized pharmacy knowledge that is essential to any practice setting, such as how  more...

Office 2000 Introduction This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000, as well as containing a section on time management. Students will learn basic features from each one of these courses and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively. Office 2000 Introduction This course introduces students to  more...

Office XP (2002) Intermediate ... Access, and Microsoft Outlook. Microsoft PowerPoint will show students how to use clip art images and drawing tools to enhance presentations and templates. Microsoft Outlook will teach students how to work with signatures, use the Personal Address Book, categorize contacts and messages, archive mail, and work with events and meetings. Customizing worksheets by changing worksheet attributes,  more...

Office XP (2002) Introduction This course introduces students to the basic features of Microsoft Office XP. It covers the major new features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft FrontPage, and Microsoft Outlook. Students will learn the intoductory features that each of these applications has to offer. This course introduces  more...

Performance Review ... will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal reviews and  more...

Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online.  more...

Microsoft Word XP Certification Our Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Welcome to Microsoft Word XP Certification Our Word XP provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate  more...

Microsoft PowerPoint 2002 Comprehensive This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects. This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify  more...

Microsoft PowerPoint 2002 Level 3 This course is designed to familiarize students with the advanced features of Microsoft PowerPoint 2002. Students will learn how to apply advanced techniques to PowerPoint presentations, such as importing data from other Microsoft applications, adding video and sound clips, and modifying charts and tables in presentations. This course is designed to familiarize students with the advanced features  more...

Microsoft Excel XP Certification Our Excel XP gives you the comprehensive tools to create spreadsheets and share them on the Web for universal viewing and collaboration. Welcome to Microsoft Excel XP Certification Our Excel XP gives you the comprehensive tools to create spreadsheets and share them on the Web for universal viewing and collaboration. You'll be able to easily analyze data with charts, Microsoft PivotTable views and  more...

Microsoft Outlook XP Certification Our Outlook XP provides a single location for organizing and managing all of your day-to-day information, from e-mail and calendars to contacts and task lists. Welcome to Microsoft Outlook XP Certification Our Outlook XP provides a single location for organizing and managing all of your day-to-day information, from e-mail and calendars to contacts and task lists. Our interactive training series  more...

Microsoft PowerPoint 2003 (Levels 1-2-3) Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers tools to allow you to organize and format your material easily. We suggest a 90 day period or sooner for completion of study. You will have 1 year access to this course. Microsoft PowerPoint 2003 Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers  more...

Microsoft Excel 2003 (Levels 1-2-3) Our Excel 2003 gives you the comprehensive tools to create spreadsheets and share them on the Web for universal viewing and collaboration. Microsoft Excel 2003 (Levels 1-2-3) Our Excel 2003 gives you the comprehensive tools to create spreadsheets and share them on the Web for universal viewing and collaboration. You`ll be able to easily analyze data with charts, Microsoft PivotTable views and  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...ize income. In this exclusive course, TrumpU experts will show you how to position your property correctly for the target market, manage problem tenants, market your property, and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Microsoft Access XP Certification Our Access XP gives you powerful new tools for managing your data. Welcome to Microsoft Access XP Certification Our Access XP gives you powerful new tools for managing your data. Share your database with co-workers over an Intranet, find and retrieve information quickly, and take advantage of automated, pre-packaged solutions to quickly create databases. Our interactive training series will show  more...

Microsoft Access 2003 (Levels 1-2-3) Our Access 2003 gives you powerful new tools for managing your data. Microsoft Access 2003 (Levels 1-2-3) Our Access 2003 gives you powerful new tools for managing your data. Share your database with co-workers over an Intranet, find and retrieve information quickly, and take advantage of automated, pre-packaged solutions to quickly create databases. Our interactive training series will show you  more...

Listening Skills for the Workplace ... 30% speaking, and 45% listening. For executives, studies show that time spent listening is even higher-55% or more on the average each day. More than 35 general business studies conducted over the past few years demonstrate that listening-centered communication improves results. The studies demonstrate that: Schools devote too little direct instruction in to listening as part of their language  more...

Introduction to K-12 Online Teaching The Intro to K-12 Online Teaching is a 10 contact-hour, one-week online course that is teacher-facilitated, which is a level of student-instructor interaction between a totally self-paced course and one that is instructor-led. It means you can go through the course at your own pace but an instructor is available to help whenever you need it along the way. Intro to K-12 Online Teaching is designed  more...

How To Master Time Management ...show students how to use the tools of Microsoft Outlook 2002 to manage time. It combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the  more...

How to Setup & Secure Your Home Computer Having a secure computer at home is just as important today as is securing computers at work. This course will teach you how to and what steps to make sure your computer is safe. Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now, with  more...

How to have an Effective Safety Committee ... How to Have an Effective Safety Committee, will not only show you how to plan for a safety committee, but will also show you how pack your conference room with the right committee members. You will learn how to get a fire started under them, get your committee cooking, gear them up for success, sustain interest with reward and recognition, and re-ignite an existing committee. With our new  more...

Faculty Introduction to Online Teaching Introduction to Online Teaching is a two-week, self-paced online course designed to give you an understanding of developing and teaching online courses. ? This course is designed for faculty, although certainly the premises are the same for K-12 educators, as well.? Those wishing to earn a State Board Continuing Education Unit (SB-CEU) might prefer to enroll in the Intro to Online Teaching for  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led ...e online course uses cutting edge interactive features to show the ins and outs of proven strategies: from fix-and-flips to condo conversion, from refinancing to trade-ups. Most important, you learn which fits your goals. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value,  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed ...e online course uses cutting edge interactive features to show the ins and outs of proven strategies: from fix-and-flips to condo conversion, from refinancing to trade-ups. Most important, you learn which fits your goals. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value,  more...

Design a Winning Business Based on Your Idea--Instructor-Led A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Design a Winning Business Based on Your Idea--Self-Directed A Trump U Course- A disciplined business plan turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have  more...

Comprehensive Online Instructor Certificate Program ...ate program is a series of fully online courses that will show you how to design and deliver a quality course via the Internet. Not only will you master today s fast- growing learning methodology, you will put yourself on a career path with unlimited potential. With courses tailored to college faculty and to high school teachers, this comprehensive program includes self-paced,  more...

Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities  more...

Build a Powerful Marketing Strategy--Instructor-Led ...or Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of  more...

Build a Powerful Marketing Strategy--Self-Directed ...or Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of  more...

Accelerate your Business Growth--Instructor-Led ...or Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of  more...

Accelerate your Business Growth--Self-Directed ...or Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of  more...

Wordtracker Tutorial - Sneak past your competition with the right keywords! This tutorial will show you how to efficiently and effectively use the Wordtracker keyword search service to identify those keywords and keyword phrases that few websites are indexed for in the search engines. Optimizing your site for these keywords or phrases greatly increases your chance for ranking high in search engine results!  more...

Demanding Customers Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn?t right, but who is a customer, and who ? with skill ? will still  more...

Adobe Illustrator CS3: Essentials ...s in the business. These easy to follow, in-depth lessons show you how to create top quality artwork using Adobe Illustrator CS3. Our lessons focus on best practices for producing better images easier and faster ? ensuring the most unique and professional work for print or the web. Get up to speed on the unique capabilities of Adobe Illustrator CS3 today! The student will have access to this  more...

Dramatically Increase Sales With Minor Web Site Changes and Adjustments! ... will. What makes the difference? In this tutorial I will show you: 1) Why visitors enter and quickly exit from most web sites - before even reading the sales material. 2) How some sites have solved this problem. Also, you will learn how many Las Vegas casinos lure visitors in and entice them to spend their money. And how this knowledge can help you in setting up your own web site! And finally,  more...

Dealing with Difficult Customers Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET  more...

How To Master Personal And Family ...anizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of their lives, whether taking responsibility for elderly loved ones or caring for children, coping with the loss of a loved  more...

Delivering High-impact Sales Presentations ...mportant meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation. First,  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...nt meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways to successfully deliver  more...

Using Type and Symbols in Illustrator CS3 ...ized to meet personal or business needs. This course will show you how to create point type, add and fill a type area, or arrange your type around an existing path in your illustration. This course will familiarize you with methods for editing, aligning, formatting, distorting, and flowing type in your illustration to achieve the styles and layout you desire. By introducing the Symbols panel  more...

Exporting and Printing Artwork in Illustrator CS3 ...ile formats for saving, exporting, and work flow. It will show you how to optimize Illustrator artwork for the Web, video, and mobile devices, and prepare Illustrator layers for building Flash animations. In this course, you will also learn how to crop areas for print or export, configure artwork for optimal printing on various output devices, and use approaches such as flattening,  more...

Success over Stress ...ever a good thing--it is always harmful. This course will show you the difference between pressure, which spurs you into action and helps you to perform at your peak, and stress, which impedes your performance, and has long-term health implications.Stress is produced by your own feelings and reactions to certain external events, rather than by the events themselves. This means that once you  more...

Strategies for Better Balance ...and energizing activities into your life. The course will show you how to build practical systems into your days and weeks that will support you in making the necessary adjustments to your life.As life balance constantly shifts, you will also consider early warning signs to look out for, so that you can make the necessary adjustments as you go along. Finally, this last course in the series will  more...

Making Decisions Ethically What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions.  more...

Problem Performance Improvement It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then  more...

Attracting Motivating and Retaining Technical Professionals ...s and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these technical professionals as one of their most challenging tasks. This course is designed to help managers meet that challenge. In it you will learn the factors and techniques that can attract competent technical people to a job, and you will learn how to apply these  more...

Customer Satisfaction Analysis and Implementation What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are  more...

Customer Service Procedures ...ffective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle difficult customers. This course helps to prepare learners interested in the HDI Customer Support Specialist (CSS) Certification, which is targeted to  more...

Interacting with the Customer ...ffective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course helps to prepare learners interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification, which is  more...

Managing Conflict Stress and Time ...ul and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners interested in the Help Desk Institute (HDI) Customer Support Specialist (CSS)  more...

Inbound Call Centers People Management Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to  more...

Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when  more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success.  more...

Communicating for Results ...se to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication required to maintain customer relationships during sensitive situations, such as when customers make a complaint, or you must deny their requests. Thirdly, you will learn how best to present information to your  more...

Group Problem Solving and Decision Making To be in business means to be on a team. Every team, even if its an informal group, convenes for one purpose--to solve problems and make decisions. In today's business world, effective business groups and teams are a key ingredient in success. By skillfully overcoming problems and making productive decisions, you'll turn your group into a community of success. In this course, you'll learn the  more...

Creating a Positive Attitude Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It  more...

Windows 2000 - Migration Design Upgrade and Migration Strategies To show how to plan a migration from a Windows NT 3.5x or NT 4.0 domain to Windows 2000  more...

Windows 2000 - Migration Design Deployment To show how to upgrade Windows NT 3.5x or 4.0 to Windows 2000, maintain network services during migration, and set up the Active Directory  more...

Managing Groups and Replication through the Active Directory in Windows 2000 To show how to manage group objects, container permissions, and Active Directory replication in Windows 2000  more...

Windows 2000 - Groups and Terminal Services To demonstrate how to plan, configure, and use groups to implement administrative, security, and messaging policies and show how to install and configure Terminal Services to facilitate remote administration and thin-client computing  more...

Windows 2000 - Files and Folders To provide an overview of the different systems supported by Windows 2000 and to show how to manage, secure, and share FAT, FAT32, and NTFS files and folders  more...

Windows 2000 - Events To demonstrate how to configure events in Windows 2000 to manage resource usage and security, to troubleshoot Windows 2000 services and applications, and show how to configure auditing to implement, manage, and troubleshoot Windows 2000 resource usage, network, and security policies  more...

Windows 2000 - Network Protocols and Remote Access To show how to configure and manage network protocols and services, routing and remote access, and inbound and outbound connections on Windows 2000 Server and Professional  more...

Windows 2000 - Implementing a Network Infrastructure Remote Access and Network To show how to configure and manage network protocols and services, routing and remote access, and inbound and outbound connections on Windows 2000 Server and Professional  more...

Security with VB NET To show how to make assemblies secure through code access and role-based security  more...

Security with C To show how to make assemblies secure through code access and role-based security  more...

Windows Services in VB NET To show how to build, debug, deploy, and use Windows Services with Visual Basic .NET  more...

Interoperability and Serviced Components To show how to access unmanaged code from .NET and vice versa, and how to build, deploy, and use serviced components  more...

Manager s Performance Guide - Team Conflict Skills ...ent departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance. Have behaviors changed? How can we determine behavioral change? During the past four decades, numerous models of training evaluation have been proposed. Donald Kirkpatrick created the one that's been most widely used, and most  more...

Managing Files Folders and Devices in Microsoft Windows XP To show how to manage, control, and troubleshoot files and folders, network devices, and drivers in Windows XP Professional  more...

SQL Server 2000 Indexes To describe and show how to create and manage indexes  more...

Analyzing and Optimizing SQL Server 2000 Queries To show how to analyze and optimize queries  more...

Object-Oriented Analysis and Design with UML Analyzing the System To show how to specify object interaction in the UML and to identify associations and inheritance between classes  more...

Object-Oriented Analysis and Design with UML System and Object Behavior To introduce operations and attributes, state and activity diagrams, and to show the importance of a review of the class model  more...

Small Business Server 2000 To provide an overview of Microsoft Small Business Server (SBS) 2000 and its main features, such as its management consoles and monitoring tools, and to show how Microsoft Exchange 2000, ISA Server 2000, and Microsoft SQL Server 2000 integrate with SBS 2000  more...

VPN and Exchange with ISA Server 2004 To show how to configure ISA Server 2004 to enable VPNs and to integrate ISA Server 2004 with Microsoft Exchange Server  more...

Linux Installation Techniques To show the techniques used for installing Linux and associated software  more...

Debian and Red Hat Package Management To show how to use the tools associated with Debian and Red Hat package management  more...

The X Window System To show the techniques for installing and configuring the X Window System  more...

Tools for Planning and Managing Six Sigma Project Opportunities In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues.  more...

Defining and Mapping the Six Sigma Process ...show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a process that you don't fully  more...

What to Consider When Hiring Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment  more...

Interviewing Effectively ...he available time as efficiently as possible. This course shows you how to screen and manage the interview time efficiently. You have to be confident about the methods that are used by whoever conducts interviews in your organization. This course will show you how to create methods that are reliable, and will explain the questioning and rapport-building techniques that effective interviewers  more...

Analyzing Cash Flow Would a family survive if it didn't know where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and  more...

Corporate Restructuring Corporate restructuring is frightening, but it doesn't have to scare you to death This course will show you how to initiate successful mergers or resist hostile takeovers. As well, it will improve your chances of surviving financial distress. Whatever your restructuring situation, you will be prepared to handle it by taking this course  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Communicating with Power and Confidence Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...

Administrative Functions Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you  more...

Advancing Your Administrative Career ...onsidered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain essential problem solving skills and learn strategic guidelines for managing your career. Putting in your  more...

SAP R 3 Supply Chain Management ...annot do without the use of computer software, the course shows concrete examples using SAP within different industry areas. The course transfers the basic knowledge, the spectrum of possibilities within the 'Supply Chain Management'. The course is intended to show the different views regarding the supply chain in companies and its possibilities of use within different business areas. L  more...

SAP R 3 CO Cost Object Controlling ...show how Cost Object Controlling is carried out in SAP R/3. It provides a general introduction to the theory of Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as the associated phases of preliminary  more...

Professional Selling Over the Phone Preparation Strategies ...erts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and displays set up by you and your team during the tradeshow generated positive feedback and hundreds of potential clients. You brought back with you their business cards, which  more...

Managing Business Risk Financing Contingency Planning ...secure more mergers and acquisitions. However, statistics show that other organizations in Icon's current position have historically made poor investment decisions and consequently jeopardized the future of the company by not fully understanding the risks. Therefore, members of the executive board have requested that an overview of the financing risks be analyzed before any more trading an  more...

Building Cisco Remote Access Networks - Part 2 This is the second in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) v2.0 exam. The course offers an overview of cable and DSL technology, the configuration and troubleshooting of DSL, Virtual Private Networks, and the creation of IKE and IPSec security policies. Learn To: Identify features of broadband technology. Identify  more...

Data Modeling - Develop Depth to Your Models ...ransferable relationship is. Identify the symbol used to show non-transferability. Identify the consequences of creating a non-transferable relationship. Unit 2: The Technique of Normalization Duration: 2 - 3 Hour(s) Identify the reasons for performing normalization. Identify the strengths of each technique. Identify the meaning of Normalization terminology. Identify the rules  more...

Object Analysis Design Design Implementation ...rdware Partitioning. Identify how Collaboration Diagrams show system behavior. Identify the guide lines which need to be followed when designing Object Types. Identify the decisions needed to made about Associations during the OOD phase. Identify the use of Inheritance during Object Oriented Design. Identify the benefits of a reusable design component in Object Oriented Design. Identify  more...

Oracle SQL Specifics Retrieving and Formatting Data Course Overview This course is the first in a two-part series on Oracle SQL Specifics that will teach participants how to use commands, functions, and operators supported by Oracle as extensions to standard SQL. Students will be introduced to the Oracle implementation of the relational database management system (RDBMS) and the object-relational database management system (ORDBMS). Users will  more...

Oracle SQL and SQL Plus SQL Plus and Reporting ...st the current SQL*Plus environment settings by using the SHOW command. Create breaks on the columns of a report by using the BREAK command. Perform computations in a report by using the COMPUTE command. Write the query that extracts data dictionary information to generate SQL*Plus statements. Write a SELECT statement to concatenate quotes. Write the code that will generate a SQL code to  more...

Excel 2000 Expert User ...for the Web. Add a field to an interactive pivot table. Show grand totals in a pivot table report. Insert subtotals in a list. Change the summary function in a pivot table. Change the calculation type in a pivot table. Create a chart in a new sheet. Hide and display the detailed data of a cell. Add a record in a list. Sort a list in the data table. Apply filters to a data list by  more...

Cisco Networking Technologies Introduction Part 4 This course covers configuring Cisco routers and managing the network environment. It maps to Cisco Exam 640-821. Learn To: Identify the stages of a router startup. Identify how to complete router system setup. Identify the command used to log in to privileged mode on a router. Identify features of Cisco Discovery Protocol (CDP). Identify commands for enabling and disabling Cisco  more...

International Business Essentials The Global Business Environment ...are of when conducting business internationally. She will show you several different videos of meetings that have taken place between Icon and some of its international business partners. She will ask you to identify the cultural orientation you see being displayed, and what is the appropriate way to respond to that orientation. Unit 2: Foreign Exchange (0.5 - 1 hour) Identify the  more...

Building Scalable Cisco Internetworks Part 3 ...ced Interior Gateway Routing Protocol (EIGRP). Identify show and debug commands used to verify Enhanced Interior Gateway Routing Protocol (EIGRP) connectivity. Identify key aspects of the process for successor selection using the Diffusing Update Algorithm (DUAL). Identify key aspects of the process for selecting a feasible successor using the Diffusing Update Algorithm (DUAL).  more...

Office XP New Features Part 1 Overview Word Excel PowerPoint ... • Create a diagram on a PowerPoint slide. • Show the grid on a PowerPoint Slide pane. • Rotate an image on a PowerPoint slide by using the rotation handle. Audience The audience for the course would include learners who work in an office environment producing documents/spreadsheets and/or databases/Web pages. The audience for this course may have job titles such as,  more...

PowerPoint XP Proficient User ...er adding graphics to presentations and preparing a slide show of the presentation. Learn To • Create a presentation from a blank presentation template. • Create a presentation by using the AutoContent Wizard. • Create a presentation by using a design template. • Format text by using the Font dialog box options. • Modify a list format by using the Bullets  more...

SAP R 3 v4 6 AP Accountant ...the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the tools provided by the R/3 System to help the Accounts Payable accountant carry out periodic processing. Learn To: o Getting started with SAP  more...

SAP R 3 v4 6 Cost Center Accountant ...O component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. Learn To: o Getting started with SAP R/3 4.6. o Starting the System and logging on. o Access options. o Basis. o Organization and cost centers. o Integration in the R/3 system. o Master data. o Role-based cost  more...

ABAP 6 10 Overview ...f the SAP programming language ABAP 6.10. The course will show the structural pre-requisites, which are important to develop a programme with ABAP/4. Learn To: o Architecture of SAP R/3 Programs. o ABAP in the SAP R/3 System. o Work Processes. o Program Flow and Program Types. o ABAP Workbench in SAP R/3. o ABAP Workbench. o General Program Conventions. o Program Structure  more...

ABAP 6 10 Reporting ...show the trainee how to integrate reports in SAP R/3. The user will be introduced to batch input programming and evaluation as well as being introduced to the ALV grid control and shown what it can be used for. Learn To: o Integrating Reports in SAP R/3. o Area Menus. o Transactions. o Creating User-Specific Menus. o Batch Input. o Working with Files. o Batch Input Programming.  more...

Creativity Innovation Increasing Personal Creativity Creativity and Innovation: Increasing Personal Creativity offers the student information required to mentally and physically prepare for creativity; incorporate innocence, intuition, and adventure into creative thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most  more...

Creativity Innovation Promoting Team Creativity ..., you will be meeting with Elizabeth Thomas, Icon's Trade Show Coordinator. During her work as a coordinator, Elizabeth has assembled many highly effective and creative teams. Through a series of questions and Liz's answers, you will learn about characteristics of a successful creative team, as well as what responsibilities a manager has once a team has been assigned. Unit 2: Conducting Team  more...

WordPerfect Office 11 Presentations 11 ...roduces the capabilities of Presentations to create slide shows. The course teaches how to create presentations and to insert text, shapes, graphics, Clipart, and charts. Slide show effects, such as slide transitions, are also taught. Finally, the learner is taught how to edit and play slide shows, as well as how to print presentations. Learn To Match elements  more...

Budgeting Capital Budgeting Budgeting: Capital Budgeting gives the student an overview of capital budgeting basics, methods for discounting cash flows, and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally, the program outlines how capital budgets are evaluated and approved. Learn To  more...

Economics Basic Concepts in Microeconomics ...the main forms of Elasticity. Show consumption possibilities on a household budget line. State the relationship between the household budget line and the indifference curve. Audience This course is aimed at Managers, Directors, and Project Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Economics Foundations of Macroeconomics ... key areas of government spending. Show the impact of imports and exports on the US open economy. Simulation Overview: In this simulation, you will meet Drew Canfield, a Director of Finance with Icon International, to discuss how economics is measured using key U.S. indicators. Drew will be asking you some questions about  more...

Customer Relationship Mgt Fundamentals of CRM ...visions. Analyses of the demographics of Lillian's market show that it is made up of middle to upper class American women, both career women and homemakers, in the age range of 30-70. As the head of Marketing, you meet with Lillian and Greg Baldwin, her Executive Business Assistant, on a regular basis to discuss marketing strategy. You have recently heard that a competitor is going to launch a  more...

Facilitation The Effective Facilitator ...utrality. Apply techniques to show assertiveness during a meeting. Apply guidelines for asking appropriate questions and offering appropriate feedback. Audience Managers who want to understand the behaviors and strategies of an effective facilitator. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

PowerPoint 2003 Proficient User ... To identify options for packaging a PowerPoint slide show for CD. To identify the options on the Reviewing toolbar for managing comments. Audience The target audience will range from new users to power users, although the vast majority will have had some exposure to previous versions of PowerPoint. Fundamental PC and Windows skills are assumed.  more...

PowerPoint 2003 Fundamentals ...inally, this course teaches how to add and rehearse slide show timings and how to run a slide show. Learn To To identify options in the New Presentation task pane. To match types of PowerPoint views with their functions. To identify methods for adding text to slides.  more...

Team Leadership Developing A High Peformance Team ...o begin planning for your division's most important trade show, the CST Expo, you will meet with your supervisor, Dean Kramer, Marketing Director; Maggie Roberts, Public Relations Manager; and Elizabeth Thomas, Sales Director. You need to follow the guidelines for choosing a team type in order to build consensus among your co-workers. Unit 2: Creating the Team (0.5 - 1 hour)  more...

Team Conflict Working in Diversified Teams ...munications Division, Carla Jackson, the division's Trade Show Coordinator, and Greg Baldwin, the division's Marketing Communications Director. You are joining the team as the Public Relations Director. You are meeting to discuss how to market Icon's new Web TVXD (Web Television Exploration Device) in the upcoming Regional Consumer Electronics Show. Specifically, the team needs to address what  more...

Virtual Team Mgmt Managing Virtual Team Relationships ... product line, and your team needs to develop a new trade show display for the new product line. In the meeting, you need to display abilities needed for effective virtual team management while avoiding things that will hamper effectiveness. Unit 2: The Role of the Virtual Team Manager (0.5 - 1 hour) Identify the difference between boundary management and supervision.  more...

Brand Management Managing Brand Equity Brand Management: Managing Brand Equity explains how to manage a brand name, measure brand equity, and manage a brand on a long-term basis. The program also details the steps for creating brand extensions, the techniques for measuring brand equity, and the options for reviving brand equity. Learn To Identify issues to consider when managing a brand name.  more...

MS Office 2003 New Features for Office Users ... Identify options for packaging a PowerPoint slide show for CD. Back up an Access database. Identify features of object dependencies in Access. Copy a linked table as a local table in an Access database. Identify smart tags in Access. Match elements of the Outlook  more...