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Introduction to ISO 9001:2000



ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and
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Six Sigma Green Belt Personal Training Library
...Sigma Green Belt Library gives one learner access to four core Green Belt courses: Six Sigma Start-Up, SPC Workout, DMAIC Problem-Solving, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus
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Six Sigma Black Belt Personal Training Library
The Black Belt Library gives one learner access to our four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE: Screening Experiments. It is recommended that you take the Green Belt Library as a prerequisite for the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project
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Six Sigma Management and Leadership Training Program
...teach you about the methodology and implementation of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations.
In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an organization`s
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Manufacturing Statistics Personal Training Library
...hrough the process. If your company is implementing a six sigma (6S) or lean manufacturing initiative, you know how important it is to optimize your manufacturing processes with DOE. This Design of Experiments training course will give you the tools you need to get the most from this powerful statistical quality improvement technique. (3 Units; 3 Assessments; Approximately 8 hours of training.)
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Lean Manufacturing Personal Training Library
The Lean Manufacturing Library gives one learner access to four core Lean Manufacturing courses: Lean Manufacturing, 5S s: Workplace Organization, 8D Problem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well.
The Lean Manufacturing course provides a comprehensive introduction
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ISO 13485 Medical Devices General Employee Training
ISO 13485:2003 is a Quality Management System (QMS) specific to organizations providing medical devices, regardless of the type or size of the organization. This course provides a basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted
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ISO 9001:2000 General Employee Training
ISO 9001:2000 is the standard for quality management systems, and a good tool to improve overall business execution. This course provides a basic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later.
ISO 9001:2000 General Employee
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AS9100 Aerospace Standard General Employee Training
AS9100 is a quality management system (QMS) developed by the International Aerospace Quality Group, or IAQG. Many suppliers to the aerospace industry are required to have AS9100 Registration. This course provides a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it
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5S TRAINING
5S is more of a people process than it is a manufacturing technique. And it is much more than simply cleaning up your area it is a discipline that truly can enable you and your organization to achieve greater results. You have access to this online course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many
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Six Sigma Management and Leadership Training Program


This course will teach you about the methodology and implementation of Six Sigma in your organization.
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From 123-CBT Computer Based Training
Six Sigma DMAIC Measuring the Process
...rocess in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely measuring them. That means you'll learn what to measure, the five types of data that can be collected, the relative strengths of the Defects per Unit (DPU) and Defects per
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Six Sigma DMAIC Measuring the Process
Six Sigma DMAIC Analyzing the Data
...o dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order to employ Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2
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Tools for Planning and Managing Six Sigma Project Opportunities
...e for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs,
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Using Six Sigma Analysis Tools and Metrics for Project Decisions
...Sigma is a business improvement methodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires
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Modeling and Analyzing Processes in Six Sigma
...tician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques
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Statistics and Probability in Six Sigma
...Sigma bases its analysis and findings on the facts and figures at hand. Statistical studies and probability are the key tools that Six Sigma teams use to measure and analyze issues that are identified in the early stages of Six Sigma projects. This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between enumerative and analytical statistics and population
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Data Classification and Collection in Six Sigma
...r current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need appropriate treatment during the collection, presentation, and
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Summarizing and Presenting Data in Six Sigma
...Sigma teams use measures of central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and help to identify possible trends. This course deals
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Probability Distributions and Measurement Systems Analysis in Six Sigma
... are an essential part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma teams down the hypothesis testing roadmap to the next stage of the Six Sigma DMAIC process. Of course, all this is meaningless if
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Measuring Process Capability and Performance in Six Sigma
... performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and performance measurements, such as process capability (Cp), process capability index (Cpk), process performance (Pp), and process performance index (Ppk), to indicate the current state of a process and its sigma levels. This course will examine the key concepts of process
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Six Sigma and Lean in the Organization
...Sigma is a highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a time when competition and sluggish markets have left operational efficiency and
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Design for Six Sigma in the Organization
...Sigma (DFSS) is often called the future of Six Sigma, as it is emerging as a strategy that better serves the current innovation initiatives of many industries. DFSS uses a "pay me now or pay me later" approach by spending more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving existing designs
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Introduction to Six Sigma
...then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method for business improvement in organizations. So, what is Six Sigma and why do so many successful
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Six Sigma Process Improvement
...cesses to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose to improve upon existing processes. This
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Six Sigma Projects and Project Teams
...a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides Champions with a toolkit to measure and analyze a project thoroughly before it is selected for Six Sigma improvement. The roadmap for
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Six Sigma Reducing Variation to Improve Quality
...t's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by employing the principles of Six Sigma, the standard of 99.9997 perfection is within your grasp. It's just a matter of learning--and employing--those principles. In "Six Sigma: Reducing Variation to Improve Quality," you'll do just
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Six Sigma Listening to the Voice of the Customer
...to gauge what its customers really need and want. In "Six Sigma: Listening to the Voice of the Customer," Six Sigma Green Belts and team members learn that best way. The course consists of two lessons: "Understanding Customer Requirements," and "Defining Customer Requirements." In lesson one, you'll discover methods for specifically identifying your customers--that means all your customers,
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Six Sigma DMAIC Defining the Problem
...ter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for developing a problem statement, measuring your Six Sigma project, and determining
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Common Tests
...Sigma's?? DMAIC (Define, Measure, Analyze, Improve, and Control) roadmap includes what is traditionally referred to as "crunching the numbers." After you have accurately defined the problem and measured the correct data in earlier phases, the Analyze phase looks at that data from all angles in an effort to precisely determine the relationships among variables. Making the data useful is the job
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Variance Contingency Tables and Nonparametric Tests
...Sigma's?? DMAIC (Define, Measure, Analyze, Improve, and Control) roadmap includes what is traditionally referred to as "crunching the numbers." After you have accurately defined the problem and measured the correct data in earlier phases, the Analyze phase looks at that data from all angles in an effort to precisely determine the relationships among variables. Making the data useful is the job
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Six Sigma--Statistical Process Control
... Would you consider such a solution permanent? When a Six Sigma?? team imposes control measures on a process it has improved, it does so with the idea of making its improvements long-lasting. The Control phase of the DMAIC model (Define, Measure, Analyze, Inform, Control) doesn't rely on quick fixes. Instead, it applies statistical techniques that will monitor and control whatever variation
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Control Charts and the Pre-control Process
...Sigma teams may be tempted to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma?? process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the
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Six Sigma--Lean Tools for Control
...in the manufacturing world are lean manufacturing and Six Sigma??. Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce
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Six Sigma--Measurement System Re-analysis
...s initially. Likewise for businesses--the benefits of Six Sigma performance aren't achieved simply by a completing a series of projects. Achieving Six Sigma performance takes vision, commitment, time, and vigilance. To assist with maintaining gains, the Six Sigma Control phase outlines tools and techniques for the Black Belt to use. In this course, you will learn about Measurement System
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Define the Six Sigma Opportunity
...uld provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma?? projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific methods for capturing the voice of the customer, and how to use the Kano model to discern and categorize
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The Six Sigma Project Charter and Plan
What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan.Six Sigma is a registered
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Six Sigma Team Leadership
...riance, and addressing poor quality and inefficiency, Six Sigma?? can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This
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Six Sigma Team Dynamics and Performance
...ective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best way is by understanding Six Sigma team dynamics--that is, the way in which team members work together and interact. The more that team
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The Six Sigma Change Agent
...Sigma?? change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this
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Six Sigma Management and Planning Tools
...ely or in combination, they are powerful tools in the Six Sigma?? approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams, interrelationship digraphs, tree diagrams, activity network diagrams, cause-and-effect matrices, prioritization matrices, and process decision program charts (PDPC). Six Sigma is a registered Trademark of Motorola
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Six Sigma and the Voice of the Customer
...ey really want. "Voice of the customer," or VOC, is a Six Sigma?? term that refers to customers' actual, as opposed to assumed, product and service needs and desires. This course, Six Sigma and the Voice of the Customer, is a guide to understanding VOC and Six Sigma's strategies for identifying customers and collecting customer data. In Lesson One, you'll learn about different customer types
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Six Sigma and Critical Customer Requirements
...motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what
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Defining and Mapping the Six Sigma Process
...ong the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this course, you will be introduced to the mapmaker's art as it applies to Six Sigma. You will learn techniques to help you survey the business landscape from a high level. You will then learn how to fill in the
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Scoping the Six Sigma Project
...Sigma?? Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,
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Design of Experiments DOE
...Sigma?? Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process redesign, and ultimately,
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Design and Analysis
...Sigma?? Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary
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Taguchi and Quality Improvement
...ends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing certain combinations of variables, the Taguchi Method makes it possible to separate their individual effects. Unlike traditional Design of Experiments, the Taguchi Method focuses on optimizing
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Experimenting for Process Improvement
...Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response.This course introduces the sophisticated statistical tools used to
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Lean Concepts
Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
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Non-value-added Steps and Tasks
Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow
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Lean Tools
At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In
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Total Productive Maintenance
How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to
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Process Analysis and Documentation
...Sigma?? DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what
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Probability and Statistics
...Sigma?? relies on the use of probability and statistics to produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to interpret available data. This course serves as a
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Collecting and Summarizing Data
...Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current
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Properties and Applications of Probability Distributions
...ilure, probability distributions are essential to the Six Sigma?? Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of normal and nonnormal distributions. The course also details the benefits and
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Measurement Systems
...Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and both
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Analyzing Process Capability
Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches
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Calculating Process Capability
When process data fails to produce a normal distribution, special indices are required to calculate process capability. This course teaches Black Belt candidates the indices for non-normal process capability, and discusses how to transform non-normal data for use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for
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Processes and Customer Analysis in Six Sigma Projects
... right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the
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Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma
...most important tools used in the Analyze stage of the Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance or if it is a true
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Design of Experiments and Validation of Solutions in Six Sigma
... Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do this by controlling and changing the input variables and observing the effects on the response variable(s). After determining what and how much needs to be changed to meet the desired improvement,
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Statistical Process Control and Control Plans in Six Sigma
...Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use of various control charts,
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Exploratory Data Analysis in Six Sigma
...Sigma DMAIC process, you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's identified earlier during the Measure stage, to a few probable ones. This analysis is generally conducted through
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Introduction to Hypothesis Testing and Testing for Means in Six Sigma
...Sigma closely examines the many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis testing uses statistical analysis to determine if the observed relationship between two or more samples is real or due to random
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Advanced Six Sigma The Improve Control Phases of DMAIC

...Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process.
Learn To:
Understand the need for the iterative nature of DMAIC
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Advanced Six Sigma The Measure Analysis Phases of DMAIC

...Sigma implementation helps practitioners set standards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action.
Learn To:
Understand the role of data in the implementation of Six Sigma.
Understand how different types of
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Advanced Six Sigma The Define Phase of DMAIC

...Sigma is a focused, concerted effort to achieve a zero-defect quality level. Using Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems, customer
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Six Sigma Series

The Six Sigma Series includes the following courses: Six Sigma: Six Sigma Essentials Six Sigma: Deploying Six Sigma Six Sigma: Managing Six Sigma Projects To review individual course descriptions, please return to the previous page and select the desired title(s).
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Six Sigma Deploying Six Sigma

...Sigma you will learn the fundamentals of beginning a Six Sigma project. It begins by giving assistance in prioritizing projects and selecting key people before then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To Identify guidelines
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Six Sigma Managing Six Sigma Projects

...Sigma Projects you will learn This course teaches about management and team support structures for Six Sigma projects as well as some of the more advanced tools required by those engaged in the quality initiative. Finally, it offers help on implementing Six Sigma and on some leadership strategies for project champions. Learn To Identify effective management
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Six Sigma Six Sigma Essentials

...Sigma: Six Sigma Essentials you will learn the history and background of the Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context, the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality
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Advanced Six Sigma Series

The Advanced Six Sigma Series includes the following courses: Advanced Six Sigma: Leading Six Sigma Development Advanced Six Sigma: Your Role as a Green Belt Advanced Six Sigma: Preparing for Black Belt Projects To review individual course descriptions, please return to the previous page and select the desired title(s).
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Advanced Six Sigma Leading Six Sigma Deployment

...Sigma - Leading Six Sigma Deployment, you will learn specific information and practices that are needed to deploy Six Sigma and incorporate it into an organization a a s culture. You will also learn what it takes to prepare to drive Six Sigma effectively and address many organizational questions and concerns, as well as develop a deployment plan, select appropriate metrics, and promote
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Advanced Six Sigma Your Role as a Green Belt

...Sigma: Your Role as a Green Belt, you will learn how the role of a Green Belt fits into the context of a Six Sigma initiative, including the specific relationships you will maintain with persons in other key Six Sigma roles. You will also learn what overall expectations your organization will have of you as a Green Belt, both as a Green Belt leading your own team or supporting a Black Belt
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Advanced Six Sigma Preparing for Black Belt Projects

...Sigma: Preparing for Black Belt Projects, you will focus on the responsibilities that Black Belts must fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects.
Learn To:
Understand the role of the Black Belt.
Understand how to plan and
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From EMS Consulting Group, Inc.
Lean Manufacturing Certification Online




Our self-paced online lean manufacturing certification program covers all of the topics our classroom version covers and results in the designation of Certified Lean Practitioner. The format includes audio-visual presentation, case studies / readings, direct application of the concepts through projects for enhanced learning, and test completion. And, like our classroom version, students will
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Kanban Pull Systems and Inventory Management Online




Our self-paced online Kanban and Pull Systems training program covers all of the topics our classroom version covers. The program will equip students with a detailed understanding of kanban systems, types of pull systems, and inventory management. The format includes audio-visual presentation, templates, case studies, and a final quiz. And, like our classroom version, students will have the
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Continuous Flow Manufacturing Cells Online



Our self-paced online Continuous Flow Manufacturing Cells training program covers all of the topics our classroom version covers. The program will teach students how to design manufacturing cells with continuous or FIFO flow. The format includes audio-visual presentation, templates, case studies, and a final quiz. And, like our classroom version, students will have the ability to contact the
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Kaizen Events



Our self-paced online Kaizen Events training program covers all of the topics our classroom version covers including planning and facilitating events. The format includes audio-visual presentation, templates, case studies, and a final quiz. And, like our classroom version, students will have the ability to contact the instructor with questions, feedback on case exercises, and requests for
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Value Stream Mapping Online



Our self-paced online value stream mapping program covers all of the topics our classroom version covers. The format includes audio-visual presentation, case studies, and a final quiz. And, just as our classroom version does, students will have the ability to contact the instructor with questions, requests for feedback on ideas and case exercises. Students will also be able to contact each
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From Learn Skills
Managing Quality Customer Service



Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
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From Serebra Learning Corporation
Overview of Business Process Management
... remaining competitive in the market? The answer is a Six Sigma approach to business process management. This course examines the basics of adopting a Six Sigma approach firmly bound to customer needs and bottom-line results. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification;
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Process Analysis and Documentation
...Sigma DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what
more...
Control Charts and the Pre-control Process
...Sigma teams may be tempted to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the
more...
Six Sigma--Lean Tools for Control
...in the manufacturing world are lean manufacturing and Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful
more...
Six Sigma--Measurement System Re-analysis
...s initially. Likewise for businesses--the benefits of Six Sigma performance aren't achieved simply by a completing a series of projects. Achieving Six Sigma performance takes vision, commitment, time, and vigilance. To assist with maintaining gains, the Six Sigma Control phase outlines tools and techniques for the Black Belt to use. In this course, you will learn about Measurement System
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Define the Six Sigma Opportunity
...uld provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific methods for capturing the voice of the customer, and how to use the Kano model to discern and categorize those
more...
The Six Sigma Project Charter and Plan
What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six Sigma is a registered
more...
Six Sigma Team Leadership
...riance, and addressing poor quality and inefficiency, Six Sigma can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This course
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Six Sigma Team Dynamics and Performance
...ective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best way is by understanding Six Sigma team dynamics--that is, the way in which team members work together and interact. The more that team
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The Six Sigma Change Agent
...Sigma change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course
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Six Sigma Management and Planning Tools
...ely or in combination, they are powerful tools in the Six Sigma approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams, interrelationship digraphs, tree diagrams, activity network diagrams, cause-and-effect matrices, prioritization matrices, and process decision program charts (PDPC). Six Sigma is a registered Trademark of Motorola
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Six Sigma and the Voice of the Customer
...ey really want. "Voice of the customer," or VOC, is a Six Sigma term that refers to customers' actual, as opposed to assumed, product and service needs and desires. This course, Six Sigma and the Voice of the Customer, is a guide to understanding VOC and Six Sigma's strategies for identifying customers and collecting customer data. In Lesson One, you'll learn about different customer types an
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Six Sigma and Critical Customer Requirements
...motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what
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Defining and Mapping the Six Sigma Process
...ong the way. Maps are also important tools in guiding Six Sigma teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this course, you will be introduced to the mapmaker's art as it applies to Six Sigma. You will learn techniques to help you survey the business landscape from a high level. You will then learn how to fill in the
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Scoping the Six Sigma Project
...Sigma Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,
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Design of Experiments DOE
...Sigma Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process redesign, and ultimately,
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Design and Analysis
...Sigma Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary
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Taguchi and Quality Improvement
...ends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing certain combinations of variables, the Taguchi Method makes it possible to separate their individual effects. Unlike traditional Design of Experiments, the Taguchi Method focuses on optimizing
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Experimenting for Process Improvement
...Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated statistical tools used to
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Lean Concepts
Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
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Non-value added Steps and Tasks
Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow
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Lean Tools
At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In
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Total Productive Maintenance TPM
How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to
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Probability and Statistics
...Sigma relies on the use of probability and statistics to produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to interpret available data. This course serves as a
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Collecting and Summarizing Data
...Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current status
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Properties and Applications of Probability Distributions
...ilure, probability distributions are essential to the Six Sigma Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of normal and nonnormal distributions. The course also details the benefits and
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Measurement Systems
...Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and both
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Analyzing Process Capability
...short- and long-term variability. This course teaches Six Sigma Black Belts the process capability techniques to analyze current output and project expected value. Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the
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Calculating Process Capability
When process data fails to produce a normal distribution, special indices are required to calculate process capability. This course teaches Black Belt candidates the indices for non-normal process capability, and discusses how to transform non-normal data for use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for
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Six Sigma Introduction
...Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements of the approach. You will gain an
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Final Exam Six Sigma Foundations
Generally taken near the end of a program, Final Exam: Six Sigma Foundations enables the learner to test their knowledge in a testing environment. Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.
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Six Sigma Reducing Variation to Improve Quality
...t's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by employing the principles of Six Sigma, the standard of 99.9997 perfection is within your grasp. It's just a matter of learning--and employing--those principles. In "Six Sigma: Reducing Variation to Improve Quality," you'll do just
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Six Sigma Listening to the Voice of the Customer
...to gauge what its customers really need and want. In "Six Sigma: Listening to the Voice of the Customer," Six Sigma Green Belts and team members learn that best way. The course consists of two lessons: "Understanding Customer Requirements," and "Defining Customer Requirements." In lesson one, you'll discover methods for specifically identifying your customers--that means all your customers,
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Six Sigma DMAIC Defining the Problem
...ter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for developing a problem statement, measuring your Six Sigma project, and determining
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Six Sigma DMAIC Measuring the Process
...rocess in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely measuring them. That means you'll learn what to measure, the five types of data that can be collected, the relative strengths of the Defects per Unit (DPU) and Defects per
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Six Sigma DMAIC Analyzing the Data
...o dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order to employ Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2
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Six Sigma DMAIC Analyzing the Process
...of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9 percent error-free. As far as your perfect cup of coffee is concerned, error-free means that every cup sold is 99.9 percent consistent in taste and temperature. To achieve this level of perfection (or consistency) for your product or service, you have to
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Organizational Goals and Objectives
...Sigma project can be executed, organizational strategic planning goals and objectives must be defined. Determining selection of appropriate projects and choosing an effective improvement model are crucial tasks that help to ensure your company is pointed in the right direction. Performing risk analysis while avoiding pitfalls common to Six Sigma projects is also important to prevent project
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Leadership in Six Sigma
...Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to
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Six Sigma and the Corporate Enterprise
...Sigma , and why is it important to your company? This course helps you to make that determination through a discussion of basic concepts underlying the Six Sigma philosophy. A broad overview is provided of the initial development of Six Sigma; Six Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core competencies crucial to its
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History of Organizational Improvement and the Foundations of Six Sigma
...Sigma , it's useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum among each of these
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Quality Systems Models and Theories
The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be
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Advanced Six Sigma - The Define Phase of DMAIC
...Sigma is a focused concerted effort to achieve a zero-defect quality level. Using Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer
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Advanced Six Sigma - The Measure and Analysis Phases of DMAIC
The Measure and Analysis phase in the DMAIC model of Six Sigma implementation helps practitioners set standards for performance and quality. Subsequently these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action.
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Advanced Six Sigma - The Improve and Control Phases of DMAIC
The Improve phase in the DMAIC model of Six Sigma implementation helps the practitioners to generate solutions select the best solution and implement it to improve the performance of processes. The Control phase is the final phase of the DMAIC model. It enables the Six Sigma team members to apply a set of tools and techniques to maintain the new improved process.
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Six Sigma: Managing Six Sigma Projects
In Managing Six Sigma Projects you will learn This course teaches about management and team support structures for Six Sigma projects as well as some of the more advanced tools required by those engaged in the quality initiative. Finally it offers help on implementing Six Sigma and on some leadership strategies for project champions.
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Six Sigma Part 1: Six Sigma Essentials
In Six Sigma: Six Sigma Essentials you will learn the history and background of the Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality
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Six Sigma Part 2: Deploying Six Sigma
In Deploying Six Sigma you will learn the fundamentals of beginning a Six Sigma project. It begins by giving assistance in prioritizing projects and selecting key people before then helping the learner to define measure analyze improve and control the selected process. It also looks at process capability studies and how they should be directed.
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From LearningMeasure.com
Introduction to Statistics
An introduction to statistics for those who will be taking Lean Six Sigma Green Belt training.
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Introduction to Probability
The course provides a basic introduction to probability theory that one may encounter in lean six sigma training.
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From Global Institute for Management (GIM)
Aligning Six Sigma and Enterprise Risk Management
...Sigma and how it can be used to manage enterprise risk. In this comprehensive course, you will gain an understanding of Six Sigma and how it can be used to drive organizational performance. You will also learn about enterprise risk management (ERM). This course will cover a wide variety of topics related to integrating Six Sigma and ERM including:
What is Six Sigma?
Two types of risk
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From Technology Ed
Quality Control
Quality Control
Course Description
Quality Control (QC) ensures that products and services are designed and produced to meet or exceed customer expectations. "Quality Control" is a course that introduces the basics for understanding, developing, and implementing a quality control program. We review several key definitions, tools used (basic statistics and graphs), and emerging industry
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From ProTrain Online
Six Sigma Black Belt (ASQ) Certificate

The Black Belt training program integrates online learning with hands-on data analysis. The course material provides an in-depth look at the DMAIC problem-solving methodology, as well as deployment and project-development approaches. The course flow follows the DMAIC methodology, with the appropriate tools and concepts taught at each stage of project deployment. Since software is used for data
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From Lean Manufacturing Consulting, Inc.
On-Line Lean Manufacturing Training and Certification





On-Line Evolver Lean Certification Program
The On-Line Evolver Lean Certification Program allows participants to obtain an Evolver lean certification without leaving their place of business or residence. On-line participants will work one-on-one with an instructor during the entire certification process. Upon completion of their directed studies, all participants will have the ability to
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From Improsys
Six sigma Training Program





...Sigma enables companies to make improvements in their profits by designing and monitoring every day business activities in ways which minimizes all types of waste and non-value adding activities and maximizes customer satisfaction
Six Sigma is a data driven approach focused on analyzing the root causes of business problems and solving them.
Six Sigma Training
Instructor led Class Room
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From Boston University Corporate Education Center
Six Sigma eBlack Belt
...Sigma Implementation. They are the change agents and the leaders, the project managers and the problem solvers. Often the best and the brightest employees of an organization, Black Belts work full-time to solve the chronic problems that plague company performance. This course will be delivered completely online. Certification is equal to classroom training.
The Course Also Includes
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Six Sigma eGreen Belt
...Green Belts are a vital component of every successful Six Sigma deployment. They are part of the critical mass of people needed to achieve breakthrough results and culture change. Our Green Belt training is one of the most challenging and robust curriculums offered. Our goal is not just to train Green Belts we want to shape the very best Green Belts in the world. With that goal in mind, BU
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