From Serebra Learning Corporation
Process Analysis and Documentation 
...Sigma
DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is
Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what
more...
Control Charts and the Pre-control Process 
...Sigma teams may be tempted to consider their work done once they have improved their processes during the
Improve phase. However, in the
Control phase of the
Six Sigma process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the
more...
Six Sigma--Lean Tools for Control 
...in the manufacturing world are lean manufacturing and
Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful
more...
Define the Six Sigma Opportunity 
...uld provide optimal benefits. This course,
Define the
Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from
Six Sigma projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific methods for capturing the voice of the customer, and how to use the
Kano model to discern and categorize those
more...
The Six Sigma Project Charter and Plan 
What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six
Sigma is a registered
more...
Six Sigma Team Leadership 
...riance, and addressing poor quality and inefficiency,
Six Sigma can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This course
more...
Six Sigma Team Dynamics and Performance 
...ective teamwork. Teamwork is no less important in the
Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project will fail. So how is effective teamwork ensured? The best way is by understanding Six Sigma team dynamics--that is, the way in which team members work together and interact. The more that team
more...
The Six Sigma Change Agent 
...Sigma change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the
Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course
more...
Six Sigma Management and Planning Tools 
...ely or in combination, they are powerful tools in the
Six Sigma approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams, interrelationship digraphs, tree diagrams, activity network diagrams, cause-and-effect matrices, prioritization matrices, and process decision program charts (
PDPC). Six
Sigma is a registered
Trademark of
Motorola more...
Six Sigma and the Voice of the Customer 
...ey really want. "
Voice of the customer," or
VOC, is a
Six Sigma term that refers to customers' actual, as opposed to assumed, product and service needs and desires. This course, Six Sigma and the Voice of the
Customer, is a guide to understanding VOC and Six Sigma's strategies for identifying customers and collecting customer data. In Lesson One, you'll learn about different customer types an
more...
Six Sigma and Critical Customer Requirements 
...motivating a business to focus on its customers. In a
Six Sigma environment, such a focus is central to success. In this course, you'll learn how
QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what
more...
Defining and Mapping the Six Sigma Process 
...ong the way. Maps are also important tools in guiding
Six Sigma teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this course, you will be introduced to the mapmaker's art as it applies to Six Sigma. You will learn techniques to help you survey the business landscape from a high level. You will then learn how to fill in the
more...
Scoping the Six Sigma Project 
...Sigma
Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet
Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six
Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,
more...
Design of Experiments DOE 
...Sigma
Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the
Design of
Experiments (
DOE), a key methodology of the
Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process redesign, and ultimately,
more...
Design and Analysis 
...Sigma
Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary
more...
Taguchi and Quality Improvement 
...ends on many variables. The
Taguchi Method allows the
Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing certain combinations of variables, the Taguchi Method makes it possible to separate their individual effects. Unlike traditional
Design of
Experiments, the Taguchi Method focuses on optimizing
more...
Experimenting for Process Improvement 
...Sigma
DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in
Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated statistical tools used to
more...
Lean Concepts 
Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to
Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
more...
Non-value added Steps and Tasks 
Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how
Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow
more...
Lean Tools 
At its heart, being
Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the
Toyota Production System (
TPS). In
more...
Total Productive Maintenance TPM 
How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total
Productive Maintenance (
TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to
more...
Probability and Statistics 
...Sigma relies on the use of probability and statistics to produce information on variations in process. Black
Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the
Central Limit Theorem and inferential statistics to interpret available data. This course serves as a
more...
Collecting and Summarizing Data 
...Sigma
DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the
Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current status
more...
Properties and Applications of Probability Distributions 
...ilure, probability distributions are essential to the
Six Sigma Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of normal and nonnormal distributions. The course also details the benefits and
more...
Measurement Systems 
...Sigma
DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the
Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and both
more...
Calculating Process Capability 
When process data fails to produce a normal distribution, special indices are required to calculate process capability. This course teaches
Black Belt candidates the indices for non-normal process capability, and discusses how to transform non-normal data for use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for
more...
Six Sigma Introduction 
...Sigma in recent years. But what is
Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements of the approach. You will gain an
more...
Six Sigma DMAIC Analyzing the Data 
...o dig down deep. This course is all about making sure
Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order to employ
Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In
Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2
more...
Six Sigma DMAIC Analyzing the Process 
...of coffee--or the perfect product or service--is what
Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9 percent error-free. As far as your perfect cup of coffee is concerned, error-free means that every cup sold is 99.9 percent consistent in taste and temperature. To achieve this level of perfection (or consistency) for your product or service, you have to
more...
Organizational Goals and Objectives 
...Sigma project can be executed, organizational strategic planning goals and objectives must be defined. Determining selection of appropriate projects and choosing an effective improvement model are crucial tasks that help to ensure your company is pointed in the right direction. Performing risk analysis while avoiding pitfalls common to
Six Sigma projects is also important to prevent project
more...
Leadership in Six Sigma 
...Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a
Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to
more...
Six Sigma and the Corporate Enterprise 
...Sigma , and why is it important to your company? This course helps you to make that determination through a discussion of basic concepts underlying the
Six Sigma philosophy. A broad overview is provided of the initial development of Six Sigma; Six
Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core competencies crucial to its
more...
Quality Systems Models and Theories 
The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be
more...
Advanced Six Sigma - The Define Phase of DMAIC 
...Sigma is a focused concerted effort to achieve a zero-defect quality level. Using
Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer
more...
Six Sigma Part 1: Six Sigma Essentials 
In
Six Sigma:
Six Sigma Essentials you will learn the history and background of the Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality
more...
Six Sigma Part 2: Deploying Six Sigma 
In
Deploying Six Sigma you will learn the fundamentals of beginning a
Six Sigma project. It begins by giving assistance in prioritizing projects and selecting key people before then helping the learner to define measure analyze improve and control the selected process. It also looks at process capability studies and how they should be directed.
more...
From 123-CBT Computer Based Training
Advanced Six Sigma The Improve Control Phases of DMAIC 

...Sigma implementation helps the practitioners to generate solutions, select the best solution, and implement it to improve the performance of processes. The
Control phase is the final phase of the
DMAIC model. It enables the
Six Sigma team members to apply a set of tools and techniques to maintain the new improved process.
Learn To:
Understand the need for the iterative nature of DMAIC
more...
Advanced Six Sigma The Measure Analysis Phases of DMAIC 

...Sigma implementation helps practitioners set standards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action.
Learn To:
Understand the role of data in the implementation of
Six Sigma.
Understand how different types of
more...
Advanced Six Sigma The Define Phase of DMAIC 

...Sigma is a focused, concerted effort to achieve a zero-defect quality level. Using
Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems, customer
more...
Six Sigma Deploying Six Sigma 

...Sigma you will learn the fundamentals of beginning a
Six Sigma project. It begins by giving assistance in prioritizing projects and selecting key people before then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To Identify guidelines
more...
Six Sigma Managing Six Sigma Projects 

...Sigma
Projects you will learn This course teaches about management and team support structures for
Six Sigma projects as well as some of the more advanced tools required by those engaged in the quality initiative. Finally, it offers help on implementing Six Sigma and on some leadership strategies for project champions. Learn To Identify effective management
more...
Six Sigma Six Sigma Essentials 

...Sigma:
Six Sigma Essentials you will learn the history and background of the
Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context, the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality
more...
Advanced Six Sigma Your Role as a Green Belt 

...Sigma:
Your Role as a
Green Belt, you will learn how the role of a Green Belt fits into the context of a
Six Sigma initiative, including the specific relationships you will maintain with persons in other key Six Sigma roles. You will also learn what overall expectations your organization will have of you as a Green Belt, both as a Green Belt leading your own team or supporting a
Black Belt more...