Online Simulation eLearning

Discover Word 2007 Level 4 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Word 2007 Level 3 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Word 2007 Level 2 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Word 2007 Level 1 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Powerpoint 2007 Level 3 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main  more...

Discover Powerpoint 2007 Level 2 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main  more...

Discover Powerpoint 2007 Level 1 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover PowerPoint 2007 interface is intuitive and easy to use. The Main  more...

Discover Outlook 2007 Level 3 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Outlook 2007 Level 2 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Outlook 2007 Level 1 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Word 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Access 2007 Level 3 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Access 2007 Level 2 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Access 2007 Level 1 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Access 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Excel 2007 Level 4 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Excel 2007 Level 3 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Excel 2007 Level 2 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu  more...

Discover Excel 2007 Level 1 ...gy Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course. The Discover Excel 2007 interface is intuitive and easy to use. The Main Menu  more...

Managing a Customer Focused Department Simulation ...Simulation Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service  more...

Conflict of Interest Simulation ...Simulation In this simulation experience, you will assume the role of an HR generalist assigned to a branch sales office for KTW Home Supplies, a major manufacturer of consumer home goods. As the simulation opens, you will be approached by a salesperson who wishes to speak to you confidentially regarding a possible conflict of interest that she has witnessed. The simulation is based on  more...

Ethical Decision Making Simulation ...Simulation Ethical distinctions are rarely distinct, which poses a problem for many businesses and their employees. How can decision makers ensure their policies and choices adhere to ethical standards and maintain a positive public image? The answer isn't simple, but by utilizing an ethical framework and weighing decisions against ethical filters, corporate officers, managers, and  more...

Illegal Insider Trading Simulation ...Simulation You're a computer support specialist for GenTronic Labs, a publicly-traded, cutting-edge biotechnology company that has several promising new drugs in various stages of development. You own GenTronic Labs stock shares that you bought through an employee stock purchase plan. One day, your coworker and friend, Clay Lennon, tells you that in a few days, the FDA is going to  more...

Interviewing Hiring Practices Simulation ...Simulation In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement is above reproach and adheres  more...

Workplace Diversity Awareness Simulation ...Simulation During this simulation, you will be employed as a human resources generalist for a growing environmental design firm. Though the company complies with all equal opportunity hiring practices and labor policies, it has failed to directly address the issues of diversity and inclusiveness within its corporate culture. With the company fast approaching a crucial juncture in its  more...

Planning Managing Project Human Resources Simulation ...Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned You're a project manager for a food and beverage testing company Hoit Laboratories. As a seasoned PM, you're currently managing a number of testing and development projects simultaneously. And each project and project team under your supervision is  more...

Accident Investigation and Reporting Simulation ...Simulation Accidents in the workplace can prove costly to both victims and companies in the form of lost wages, lost productivity, lawsuits, and fines. In order to properly resolve accidents and prevent future occurrences, companies must act quickly in the aftermath of an incident. Trained investigators must be on hand to collect data, interview victims and witnesses, and report findings  more...

Communicating Effectively with Project Stakeholders Simulation ...Simulation PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager is the communication hub through whom all project information flows. Customers, suppliers, project team members, and company executives all rely on the project manager for up-to-date information that has been processed and tailored  more...

Managing Workplace Harassment Complaints Simulation ...Simulation You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift  more...

Dealing With Sexual Harassment Simulation ...Simulation You're a junior underwriter at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways that you feel are  more...

Business Execution Simulation ...Simulation You were recently hired by V&A Beverages (a bottler and distributor of spring water and carbonated soft drinks) to serve as head of distribution for East Coast operations. Having come from a company steeped in business-execution strategies, you soon discover that V&A's corporate culture is mired in bureaucracy and suffering from a severe lack of planning and follow-through.  more...

Effective Hiring Interviewing Simulation ...Simulation An effective interview relies as much on the interviewer it does on the interviewee. Proper preparation, consistent lines of questioning, and established criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and conduct an effective  more...

Business Crisis Management Simulation ...Simulation You're the director of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board the ship. Then, after  more...

Business Ethics Simulation ...Simulation You are a sales manager at the Gray & Becker tool company. The company makes and distributes consumer- and contractor-grade power tools to retail outlets. G&B has always been a leader in the tool industry and has maintained an impeccable reputation for quality, reliability, and safety. The latest tool produced by G&B is a rechargeable, cordless, and high-powered nailer designed  more...

Moving Into a Management Role Simulation ...Simulation You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You\'ll initially find that some of your coworkers\' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to  more...

Leadership and Management Simulation ...Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the department. But with the  more...

Creating a High-Retention Organizational Culture Simulation ...Simulation One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides the opportunity to practice the skills required  more...

Diversity Awareness Simulation ...Simulation You're employed as an account manager for NGF Integrated Products - a US-based circuit board manufacturer. As a result of expansion into new sales territories, your company has been broadening its workforce, and employee diversity is starting to be addressed more formally. As a participant in the new training initiative, you've been sent to a diversity training seminar. This  more...

Essential Skills for Admin Support Professionals--Simulation ...Simulation The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative  more...

The Aerospace Defense Industry Overview Version 1 ...ts, as well as software and systems, such as modeling and simulation software, and data management, navigation, and surveillance systems. This industry is subject to a high level of government regulation, particularly the defense sector. As it adapts to the entrance of new global companies, the industry is moving towards a highly globalized supply chain. This course is designed to help learners  more...

Professional Selling in the Knowledge Economy Simulation ...Simulation The "Professional Selling in the Knowledge Economy Simulation" is designed to test your understanding and application of the principles, strategies, and skills that - when integrated into your sales career - will help you reach your personal and professional goals. You are a salesperson for the Paper Docs Company, a leading supplier of all document imaging products and supplies  more...

Field Sales Skills Simulation ...Simulation You are a salesperson for a wholesale supplier of natural herbs and remedies called Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product, Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with  more...

Sales Team Management Simulation ...Simulation During the course of this simulation, you will assume the responsibilities of a sales manager for Upper Crust Delectables--a thriving business that distributes gourmet baked goods to hotels and restaurants nationwide. Management has found a high degree of success with its sales force by employing a team approach, and you, a longtime employee of the company, are well versed in  more...

Balancing Your Responsibilities Simulation ...Simulation Brackens East Seafood, Inc. is a wholesale seafood distributor that's serviced the food industry for over thirty years. Its customers include restaurants, grocery stores, and institutional cafeterias. You're the company's webmaster responsible for maintaining and updating its B2B web site. As a majority of customers now use the site to place orders, it's crucial for it to  more...

Sales Communication Techniques Simulation ...Simulation You have recently begun working as a sales representative for Clinical Protocols Software (CPS), Inc. CPS makes utilization review software. Your job is to sell a software product called Procedure Protocols Plus. CPS designed this product for managed care companies to use to evaluate proposed surgeries and make hospital length-of-stay recommendations. For example, when a doctor  more...

Opportunity Development Simulation ...Simulation In this simulation, you will serve as a sales manager for Koshi Electronics, a manufacturer of business equipment whose product lines run from calculators to multifunction fax units and professional-grade copiers. With a combination of inside and field-sales personnel, Koshi sells its products strictly on a business-to-business level, focusing on three market segments:  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ...oving from an Operational Manager to a Strategic Thinker: Simulation Once thought to be the ideal means of running a business, operational effectiveness is no longer considered a guaranteed avenue to success. Growth requires greater strategy. Strategy requires new modes of thought. To this end, many organizations are changing how they manage their people and how they position their  more...

DISCOVER ACCESS 2010 SET OF 2 DISCOVER ACCESS 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 SET OF 2 DISCOVER EXCEL 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 ADVANCED DISCOVER EXCEL 2010: ADVANCED Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER OUTLOOK 2010 SET OF 2 DISCOVER OUTLOOK 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER POWERPOINT 2010 SET OF 2 DISCOVER POWERPOINT 2010: SET OF 2 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER WORD 2010 SET OF 2 DISCOVER WORD 2010: SET OF 2 Microsoft Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

DISCOVER EXCEL 2010 SET OF 5 DISCOVER EXCEL 2010: SET OF 5 Microsoft Technology Skills' products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

MICROSOFT OFFICE 2010 MICROSOFT OFFICE 2010 Microsoft Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the discovery of these desktop applications both effective and entertaining. Each course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to anywhere in the course.  more...

Negotiation Skills for Sales Professionals Value Exchange Negotiation Skills for Sales Professionals: Value Exchange Negotiating concessions and exchanging value are integral aspects of any sales negotiation process. But when is the best time to make concessions? And how do you make concessions effectively so that you maximize the value of your proposal to the other side and maintain a position of power? This course provides detailed instructions  more...

Negotiation Skills for Sales Professionals Reaching Agreement Negotiation Skills for Sales Professionals: Reaching Agreement One of the most difficult tasks in sales negotiations is overcoming barriers to agreement and closing the deal. Being able to understand and anticipate certain barriers is an essential skill for every sales professional. This course provides instruction on the following barriers to agreement: deadlock situations, a customer who  more...

Handling Organizational Change Simulation You are a senior product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down  more...

Implementing a Succession Plan Simulation ...and Joe Makato for the industrial biotech market. In this simulation, the second of two in the series, you have already successfully obtained management buy-in for a planned succession program. However, you also know that the CEO is planning a major expansion effort, which makes a strong program even more crucial. How you implement the plan will determine its success. You must develop an action  more...

Dealing with Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers and the writers? assistant report to you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various  more...

Avoiding Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers for the show report to you. Recently, one of these writers resigned, so you need to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in  more...

360-Degree Performance Appraisal Simulation ...simulation, you will assume the role of Northeast Regional Director of Sales for IpSwitch Components, a seller and service provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance  more...

Delegating Effectively Simulation ...simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is  more...

Managing Technical Professionals Simulation Beech & Stern Instrumentation is a medical engineering firm that specializes in the development of cardiac and pulmonary devices. Founded by a former chief of thoracic surgery and a biotechnical engineer, the company has been in operation for nearly three years and has grown rapidly. But with the increasing pace of growth and the diminishing involvement of the founders, Beech & Stern is at a  more...

Appraising Performance Simulation ... otherwise very valuable tool. The Appraising Performance Simulation is designed to help supervisors and managers breathe new life into their performance appraisals, making them valuable tools for directing the performance of their employees throughout the entirety of the year. Over the course of the simulation, participants will practice key appraisal skills, including assessing performance,  more...

Initiating a Succession Plan Simulation Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Measuring Customer Satisfaction Simulation Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time  more...

Customer Service Agent Skills Simulation Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist  more...

Frontline Call Center Skills Simulation ...simulation will test your ability to deal with unhappy external customers, and to establish good working relationships with internal customers--your co-workers. Using this simulation will help you assess and practice your skills assisting various customer types, such as; "relater", "director," and "thinker." This simulation is based on the series "Frontline Call Center Skills" and contains  more...

Technical Support Agent Skills Simulation Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson  more...

Internal Customer Service Conflict and Complaints Simulation ...d. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice handling customer service complaints within the relative safety of a learning environment. Over the course of the simulation, participants will apply their conflict-handling skills to overcome a host of obstacles and provide excellent internal customer service. Special  more...

Essential Sills for Administrative Support Professionals Simulation ...is or her success and the success of his or her boss. The simulation Essential Skills for Administrative Support Professionals is designed to provide participants with the opportunity to practice administrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the  more...

Managing Sexual Harassment Problems Simulation ...will need to take action to deal with the situation. This simulation is based on the SkillSoft course "Supervisor & Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be  more...

Excel 2000 - Proficient User ...coverWare products combine audio, animation, and software simulation with a unique user interface to make the "discovery" of computer programs both effective and entertaining. The program is also designed to help users learn about software at their own pace, providing the control to let them repeat topics or jump to anywhere in the course. Here's a brief overview of the Discover Excel 2000  more...

PowerPoint 2000 - Proficient User ...r PowerPoint 2000 combines audio, animation, and software simulation with a unique user interface to make the "discovery" of PowerPoint 2000 both effective and entertaining. The program is also designed to help users learn PowerPoint 2000 at their own pace, providing the control to let them repeat topics or jump to anywhere in the course. Here's a brief overview of the Discover PowerPoint 2000  more...

Access 2000 - Proficient ...scoverWare products combine audio,animation, and software simulation with a unique user interface to make the "discovery" of computer programs both effective and entertaining.The program is also designed to help users learn about software at their own pace,providing the control to let them repeat topics or jump to anywhere in the course. Here's a brief overview of the Discover Access 2000  more...

Outlook 2000 - Proficient ...over Outlook 2000 combines audio, animation, and software simulation with a unique user interface to make the "discovery" of Outlook 2000 both effective and entertaining. The program is also designed to help users learn Outlook 2000 at their own pace, providing the control to let them repeat topics or jump to anywhere in the course. Here's a brief overview of the Discover Outlook 2000  more...

Brand Management Developing a Brand Strategy ... Create a brand vision. Simulation Overview: In this simulation, you are a Brand Manager in the Marketing Department of Avenport, an Icon-owned company that makes automobiles. You are specifically responsible for managing the Qualera, which is the upscale, luxury car manufactured by Avenport. You will meet with your assistants, Jennifer  more...

Sales Skills The Fundamentals ...eople's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Sales Vice Presidents, to discuss the fundamentals of the sales process. Through your questions and his answers, you will learn the basic steps of the sales process, the different avenues of communication that you can  more...

Sales Skills Prospecting Addressing Needs ...eople's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Sales Vice Presidents, to discuss the sales process. Through your questions, you will learn about the six basic steps of the sales process, and what you should know about your clients' decision-making and buying  more...

Sales Skills Overcoming Obstacles ...ake a proactive approach to sales. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Vice Presidents of Sales. Through your questions and his answers, you will learn the basic steps of the selling process, common myths about selling, and some key issues that relate to a customer's needs. Unit 2:  more...

Brand Management Integrated Marketing ...r brand through your organization. Simulation Overview: You are an employee of ''Happy Hill,'' an Icon-owned amusement park. In this simulation, you will meet with Susan Darnell, the newly appointed Director of Online Commerce, to brief her on the integrated branding strategy the company implemented three years ago. Happy Hill is preparing to expand  more...

Sales Skills Gaining Customer Commitment ...re a client will commit to buying. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Regional Vice President of Sales. Through your questions and his answers, you will learn about the process of selling, why it is important to acquire written consent from a client, and the benefits of maintaining relationships with  more...

Sales Skills Developing a Winning Strategy ...Identify three selling strategies. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Regional Vice President of Sales, to discuss the basic steps of the sales process and three different sales strategies that can be used to target individual or commercial clients. Unit 2: Study the Market (0.5 - 1 hour)  more...

Sales Skills Effectively Closing a Sale ...st complete before closing a sale. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Vice President of Sales, to discuss effectively closing a sale. Through your questions, you will review the basic steps of the sales process and learn the skills needed to close a sale successfully. Unit 2: Demonstrating the  more...

Brand Management Branding on the Web ...fective Web site for your company. Simulation Overview: In this simulation, you are the Brand Manager of The Lil' Brown Bean, a brand owned by Icon. The Lil' Brown Bean House is currently a bricks-and-mortar coffee shop franchise. It is in the initial stages of moving online in order to expand its customer base. The Lil' Brown Bean brand is  more...

Professional Selling Over the Phone Preparation Strategies ...ite an effective telesales script. Simulation Overview: In this simulation you are a member of Icon a a s Internet Securities Division. You will meet with Paul White, Marcus D a a Angelo, and Maggie Roberts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest  more...

Professional Selling Over the Phone Prospecting ...on a prospect a a s voice mail. Simulation Overview: In this simulation, you are a candidate for on open Sales position, and you are meeting with Roger McAlister, Icon a a s Director of Sales, to discuss ways of generating telesales prospects. As the final element of your interviewing process, Ron will be testing your knowledge of both finding  more...

Professional Selling Over the Phone Closing a Sale ...ow the process for closing a sale. Simulation Overview: In the first half of this simulation, you will meet with Maggie Roberts, your training mentor, to review the guidelines for preparing to close a sale. Since you a a re new to Icon and feel that you have a good opportunity to close an upcoming sale to Kopy Kat Printing, you a a ve asked  more...

Sales Management Building a Championship Sales Team ...nes for interviewing successfully. Simulation Overview: In this simulation, you are the new sales manager for the enhanced telecommunications unit and will be interviewing Diane Kennedy, a candidate for a sales position. Because this is your first experience interviewing a candidate, Drew Canfield, Director of Sales, will sit in on the interview.  more...

Essentials of Business Law Employment Law ... Identify contractual duties. Simulation Overview: In this simulation, you will meet with Kent Redburn, a relatively new Customer Service Representative for Icon. As Kent a a s immediate supervisor, you are meeting with him today to try to orient him into his new role in the company. The two of you will discuss Kent a a s responsibilities  more...

Sales Management Leading a Sales Team ...when conducting territory reviews. Simulation Overview: In this simulation, you will meet with Tracy Carradine to get a better understanding of managing sales territories. She will discuss with you how to choose a territory strategy and how to conduct territory reviews. During the simulation, Tracy will ask you questions to gauge your understanding  more...

Sales Management Motivating Sales Teams to Win ...effective sales compensation plan. Simulation Overview: In this simulation, you will meet with Marcus Robinson, a Regional Account Manager for Icon's Industrial Engine Product Group. The product group supplies engines to manufacturers of construction and agriculture equipment, both extremely cyclical industries. Currently, both are in a downturn,  more...

Consulting Skills Building Consulting Relationships ...nternal resistance to consultants. Simulation Overview: In this simulation, you will meet with Bruce Madison and Ron Spear to discuss the need for a consultant. Plant 1 has been the subject of internal criticism because its production rate has slowed and errors have occurred more frequently, and as Plant 1's director, it is your responsibility to  more...

Consulting Skills The Consulting Process ...for choosing a problem resolution. Simulation Overview: In this simulation, you will meet with Cynthia Scott, a Design Consultant with ErgoMax Interior Architects, LLC, a consulting firm. You are the Facilities and Operations Coordinator for the Icon Product Manufacturing Division, which is preparing to relocate into a new state-of-the-art facility.  more...

Essentials of Business Law The Legal Environment ...ts of stare decisis and precedent. Simulation Overview: In this simulation, you will meet with Maggie Roberts, one of Icon's most experienced attorneys. Maggie has represented Icon in several different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: The  more...

Consulting Skills Serving as an Internal Consultant ...your skills to an internal client. Simulation Overview: In this simulation, you have spoken with sales reps and customer service supervisors, and determined that many customers are not receiving their orders on time, which is costing your division sales and customer loyalty. You have also discovered that the warehouse relies on hard copies of  more...

Strategic Management Establishing Strategic Focus ... the strategic management process. Simulation Overview: In this simulation, you will meet with Kelly Landry, the Director of Strategic Marketing at Icon. Kelly will ask you a number of questions in order to test your knowledge of strategic management terms and definitions. Your answers to this series of questions will help gauge your knowledge of  more...

Strategic Management Analyzing Strategic Options ...ize examples of each SWOT element. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, Icon's Vice President of Marketing, Deborah Cowan, Vice President of Sales, and James Cahill, Vice President of Product Development. It has recently come to your attention that one of your fiercest competitors, Menlow Enterprises, has  more...

Strategic Management Developing a Successful Process ...to hire a professional consultant. Simulation Overview: In this simulation, you will meet with your strategic planning team to address any final concerns about your strategic marketing plan for Icon before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's Director of Operations, to secure it's acceptance. Your team, consisting  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...national competitive intelligence. Simulation Overview: In this simulation you will meet with Susan Darnell and Dean Kramer. Both are Project Managers and members of Icon's centralized Buying Center. Susan, the newest member of the management staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of  more...

Quality Management The Quality Management Process ...ree frequent sources of variation. Simulation Overview: In this simulation, you will meet with John Cunningham, Icon a a s Quality Management Director, to go over some of the fundamentals of quality management. John will give you scenarios that cover a wide range of quality management issues, ranging from daily quality management to variation in  more...

Competitive Intelligence Analysis Dissemination ... ethical competitive intelligence. Simulation Overview: In this simulation, you will meet with Janet Porter, one of Icon's Competitive Analysts. Janet will discuss how to prepare for information gathering, as well as the steps you should take when choosing a database. She will then review some of the ethical and legal issues surrounding competitive  more...

Competitive Intelligence Researching Online ...ing information from the Internet. Simulation Overview: In this simulation, you will meet with Kristin Anderson, the Technology Trainer in the Human Resources Department of Icon's Computing Hardware and Software Division in San Francisco. She will discuss with you the fundamentals of using the Internet to increase your organization's competitive  more...

Quality Management Quality Management Tools ...characteristics of control charts. Simulation Overview: In this simulation, you will work with a flow chart, a check sheet, and a histogram to understand current performance in the accounts payable process. Recently, several invoices have been paid after the 30 days that Icon a a s CFO has mandated is the minimum length of time for paying  more...

Managing Business Risk Developing a Risk Management Plan ...ection of a risk management model. Simulation Overview: In the simulation at the end of this unit, you will meet with Barnard Byrne, President of Parmelle Drilling, a subsidiary of Icon. The drilling industry has been lukewarm in its compliance with OSHA regulations and employee training has been minimal and irregular due to the current low price of  more...

Managing Business Risk Risk Assessment Control ... environmental scanning procedure. Simulation Overview: In the simulation at the end of this unit, you will meet with Laura Dennis, a risk manager, to discuss the risks of opening a new manufacturing plant. Icon executives want you to identify the risks involved and how they would apply to the new project. Through your discussion with Laura, you  more...

Managing Business Risk Financing Contingency Planning ...company's decision to self-insure. Simulation Overview: In the simulation at the end of this unit, Icon Industries has increased its influence as a corporate powerhouse. Through strategic investments, Icon's business investors have positioned the organization for diversification in the near future. Before this can happen, investors must secure more  more...

Principles of Marketing Fundamentals of Marketing ...ify components of a SWOT analysis. Simulation Overview: In this simulation, you will meet with Dean Kramer, the Marketing Director of Icon's Office Supply product group. Dean will discuss marketing terms, including a SWOT analysis, and how they are implemented in his product group. Throughout your conversation, Dean will ask you questions to test  more...

SAP R 3 v4 0 Investment Management - Overview ... assets under construction. Data entry for depreciation simulation. Status of investment measures. Positioning measures to programs. Unit 3: Budgeting, Posting and Settling Duration: 2 Hour(s) Planning and budgeting. Budget distribution. Budget types. Planning (bottom up). Budgeting (top down). Supplements and returns of budget. Planning and budgeting future  more...

SQL Server 7 0 System Administration - Part 2 Course Overview This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Work with Microsoft SQL Server is and Work with Microsoft SQL Server 7.0, its architecture, security, and database structure. Understand the basics of SQL Server databases and how  more...

Quality Management Business Process Improvement ...lecting a process for improvement. Simulation Overview: In this simulation, you will meet with Caroline Harris and Linda Autry, of the ''Game & Train'' Product Division of Icon's Computer Hardware and Software Division. In the past, this division has hired outside consultants to evaluate its processes and make recommendations for improvements. Due  more...

International Business Essentials The Global Business Environment ...usiness with people of different cultural orientations. Simulation Overview: In the simulation at the end of this unit, you will meet with Bonita Goodson, a Personnel Manager in the Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural  more...

International Business Essentials Succeeding as a Global Manager ...ources department can facilitate competitive advantage. Simulation Overview: In the simulation at the end of this unit, you are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need  more...

International Business Essentials Conducting Business in Europe ...suring an effective meeting or presentation in Germany. Simulation Overview: In the simulation at the end of this unit, you act as the newest member of Icon's Resource Specialization & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries  more...

Self Development Motivating Yourself to Perform ...goals to increase your motivation. Simulation Overview: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its benefits are, and how you can use motivation to improve your performance. Unit 2: Overcoming Procrastination (0.5 - 1 hour)  more...

Self Development Increasing Your Assertiveness ...influence assertive communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you  more...

Self Development Positively Influencing Others ...iate responses to the Satir modes. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, Icon's Human Resources Manager. As part of your continuing professional development training, Ronald will ask you a series of questions related to your knowledge of the importance of nonverbal communication techniques. To complete the  more...

Self Development Developing Rapport Through Communication ... the steps of the writing process. Simulation Overview: In this simulation, you will meet with Kathy Fuller, one of Icon's veteran Customer Service team leaders. As a new Sales Team Leader, you are trying to build strong working relationships with some of the established leaders of the department. In order to achieve a good relationship with Kathy,  more...

Self Development Improving Your Memory ...of reducing the affects of stress. Simulation Overview: In this simulation, you will meet with Alexis Bell, one of Icon's Human Resources Assistants as part of your ongoing professional development training. She will give you a series of exercises designed to identify your knowledge of memory and ways to improve your memory. Through her questions  more...

Time Management Overcoming Challenges ...urself to overcome indecisiveness. Simulation Overview: In this simulation, you will meet with Susan Cole, a Sales Manager in Icon's Telecommunications Department. In her years at Icon, Susan has become very adept at minimizing unnecessary distractions and making her meetings very productive. Through Kathy's questions and your answers, you will  more...

Time Management Planning Your Day ... Identify tasks not to schedule. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Project Managers. Through her questions and your answers, you will learn about the benefits of creating a daily plan, the obstacles you should avoid when planning, and what guidelines you should follow in planning and  more...

Time Management Developing a Plan ...retations of the Pareto principle. Simulation Overview: In this simulation, you will meet with two Customer Service Representatives, Stacey Brighton and Carol Chung, to discuss the benefits of completing a time audit. Stacey has been late with a number of call reports, and Carol is behind on the customer evaluation project, making the time audit a  more...

Career Development Developing a Career Strategy ...me pitfalls of career exploration. Simulation Overview: In this simulation, you will meet with Bruce Madison, one of Icon's Human Resource Specialists, to discuss defining your career aspirations. You are satisfied with your position at Icon, but you've decided to start looking into different careers that could better suit your professional goals  more...

Career Development Professional Networking ...tive influence on decision makers. Simulation Overview: In this simulation, you are a Marketing Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are meeting with your immediate supervisor, Robin Carlson, who has  more...

Career Development Excelling in Your Career ...nes that help you be professional. Simulation Overview: In this simulation, you will meet with Bruce Madison, one of Icon's Human Resource Specialists, to discuss maintaining productivity and keeping professionalism high. Bruce will present you with scenarios and ask you a series of questions to help you understand how to facilitate productivity and  more...

Moving from Technical Professional to Mgr Series Getting Started .... Identify ways to increase your management skills. Simulation Overview: You are the Director of Development at Icon International. You are co-chairing a three-month review of Junior IT Manager, Matt Green with Katherine Cavanaugh, Senior IT Manager. You are concerned that Matt's team won't meet the IT departmental quarterly target of developing new software for the development team. Matt  more...

SAP R 3 Variant Configuration Config Scenario ...em. Furthermore, the learner will be shown how to use the simulation function and the single level production order scenario. Learn To: a Building up the knowledge base. a Configuration parameters. a Logistics master data. a Price determination in sales. a Price determination in purchasing. a Fixed product variants. a Simulation and  more...

SAP R 3 FI General Ledger Posting Periodical Processing ... Entries for Petty Cash. - Document Overview and Document Simulation. - Changing Posting Documents. - Reversing Posting Documents. o Posting Incoming and Outgoing Payments: - Posting Outgoing Payments. - Entering Header Data. - Searching for Open Items. - Assigning Open Items. - Posting Incoming Payments. - Searching for and Assigning Open Items. Unit 2: Accounts 1 - 1.5 hours o  more...

SAP R 3 PP Production Planning SOP The Computer Based Training (CBT) SAP R/3 PP: Production Planning and SOP describes the production planning process and explains how it works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and  more...

SAP R 3 v4 6 Financial Accountant This SAP R/3 4.6 Financial Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. It provides the student with an overview of the key components of R/3 Financial Accounting that affect financial accountants - namely the enterprise structure and master records. Furthermore, the trainee is provided with a structured introduction to the  more...

SAP Strategic Enterprise Management SEM ...iness Consolidation System. o SEM Business Planning and Simulation. o SEM Corporate Performance Monitor. Audience The audience for this course includes students who need to learn how to use SAP Strategic Enterprise Management, members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet /  more...

Business Travel Safety Domestic Travel ...hould pack for your business trip. Simulation Overview: In this simulation, you are a Sales Manager at Icon International. Walter Jenkins, a new Account Executive in your department, is preparing for his first out-of-town sales call. Walter is a recent college graduate, and this will be his first trip as an Icon employee. As his manager, it is your responsibility to make  more...

Business Travel Safety International Travel ... to pack for international travel. Simulation Overview: In this simulation, you will meet with Dean Kramer, Health and Safety Officer for Icon International. As an efficiency coordinator, you were selected by Icon's Board of Directors to represent your department in forthcoming global negotiations. Your position is important and high profile, so Icon has managed most of  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...hoosing a corporate travel agency. Simulation Overview: In this simulation, Icon has decided to expand its sales into markets in Asia and South America. As a result of this decision, some employees will need to travel extensively. To prepare for this increase in travel, and in light of recent international emergencies, it has been decided to develop a travel safety  more...

Business Travel Safety Safety Measures for Travelers ...s for women during transportation. Simulation Overview: In this simulation, you will meet with Robin Carlson, a HR Specialist at Icon International. You have just been employed as a Sales Manager in Icon and as the position requires a large amount of traveling Robin wants to be sure you have a good understanding of travel safety and the precautions a traveler needs to  more...

Organizational Skills Managing Information ...t goals when managing information. Simulation Overview: In this simulation, you will be meeting with Pam Armstrong, Icon International's Knowledge Manager, to explore the benefits of managing information. Through your questions, you will learn how managing information benefits organizations, determine what causes information overload, and identify  more...

Organizational Skills Time Management ... Develop a time management plan. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Organizing  more...

Creativity Innovation Thinking Creatively ...th a mental and physical activity. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing  more...

Creativity Innovation Increasing Personal Creativity ...y prepare yourself to be creative. Simulation Overview: In this simulation, you will be meeting with Robin Carlson, Icon's Director of Existing Account Sales. Robin has been labeled a top performer at Icon, and she is considered by many to be one of the most creative employees in her division. Through a series of questions and Robin's answers, you  more...

Creativity Innovation Fostering a Ceative Environment ...e retention of creative employees. Simulation Overview: In this simulation, you will meet with Susan Cole, a Human Resources Advisor with Icon's Human Resource Department. Susan recently spearheaded an effort to recruit a greater number of creative employees for Icon's Marketing Department, and she feels strongly about the importance of hiring such  more...

Creativity Innovation Promoting Team Creativity ...ies once a team has been assigned. Simulation Overview: In this simulation, you will be meeting with Elizabeth Thomas, Icon's Trade Show Coordinator. During her work as a coordinator, Elizabeth has assembled many highly effective and creative teams. Through a series of questions and Liz's answers, you will learn about characteristics of a successful  more...

Cross Cultural Business Comm Understanding Cultural Differences Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained.  more...

Business Finance Risk Analysis ...the coefficient of variation. • Simulation Overview: • In this simulation, you will meet with Monica Washington, one of Icon's Market Analysts. She will be giving you a series of exercises to identify your knowledge of stand-alone risk. Through her questions and your answers, you will gain a better understanding of probability analysis and  more...

Business Finance Time Value of Money ...e given a cash flow equation. • Simulation Overview: • In this simulation, you will meet with Jessica Stone, a Director of Finance in the Financial Services Division of Icon. During this meeting, you will discuss future and present values of money. You will also answer a series of questions by Jessica, which will test your knowledge. She will  more...

Business Finance Valuation of Stocks Bonds ...dentify bond rating criteria. • Simulation Overview: • In this simulation, you will meet with Carla Jackson, a Financial Analyst in Icon's Financial Services Division in New York. As a Financial Analyst, Carla is familiar with both stocks and bonds. Today, she is going to help you determine the strengths and weaknesses of your understanding of  more...

Business Accounting Accounting for Assets ...s receivable turnover ratios. • Simulation Overview: • In this simulation, you will meet with Susan Cole, an Accounting Supervisor for Icon who is experienced in performing accounting duties and coordinating the work of accounting clerks under her supervision. She will give you a series of exercises to gauge your knowledge of current assets.  more...

Business Accounting Accounting for Liabilities ...t for contingent liabilities. • Simulation Overview: • In this simulation, you will meet with Ronald Spear, a Senior Accounting Auditor in Icon's Financial Services Division. Ronald works with current liabilities on a daily basis and has a number of years of experience. He has prepared a series of exercises that will test your knowledge of  more...

Business Accounting Accounting for Stockholders Equity ...e between types of dividends. • Simulation Overview: • In this simulation, you will be meeting with Don Hamilton, one of Icon's Financial Analysts. You have been recently hired by Icon to work in the Accounting Department, and as part of your training, for the position, Don will ask you a series of questions to evaluate your knowledge of the  more...

Financial Statements Financial Statements Analysis ... Prepare an income statement. • Simulation Overview: • In this simulation, you will practice your skills in preparing income statements and balance sheets by interacting with these two types of financial statements. Your goal is to identify and place the various elements of these statements in the correct location on the documents. Unit 2:  more...

Financial Statements Reading Analyzing an Annual Report ...mponents of an annual report. • Simulation Overview: • In this simulation, you will meet with Amy Hughes, a financial analyst in Icon's Financial Services Division. Amy will ask you a series of questions designed to test your knowledge and understanding of annual reports. Through her questions and your answers, you will gain a better  more...

Financial Statements Analyzing Cash Flows ... impact financial statements. • Simulation Overview: • In this simulation, you will meet with Roger McAlister, Icon's Chief Financial Officer, to discuss cash flow performance. Roger has played an integral role in Icon's financial performance, and he will be asking you a series of questions designed to increase your understanding of how to  more...

Economics The Principles of Economics ...me typical causes of unemployment. Simulation Overview: In this simulation, you will meet Ronald Spear, a senior economist with Icon International, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic  more...

Budgeting Creating Analyzing a Budget ... of budgets. List the steps of the budgeting process. Simulation Overview: In this simulation, you will meet with Maggie Roberts, one of Icon's Budget Accountants, to discuss why businesses design budgets. Maggie has played an integral role in Icon's budget, and she will be asking you a series of questions designed to increase your understanding of budgeting basics. Through her questions  more...

Budgeting Operating Manufacturing Budgets ... for creating an operating budget. Simulation Overview: In this simulation, you will meet with Elizabeth Thomas in Finance to discuss operating budgets. Liz will discuss the different components of an operating budget, how to classify costs, and how to create an operating budget. Throughout your conversation with her, Liz will ask you questions to  more...

Budgeting Capital Budgeting ... Calculate discount rates. Simulation Overview: In this simulation, you will meet with Mary Aberdeen, a Controller in Icon's Consumer Products and Services division in Chicago. Mary has invited you, as a Budget Accountant, to cross-train with her so that you can expand your financial accounting knowledge and assist her with budget  more...

Economics Basic Concepts in Microeconomics ... the effect of price change on TR. Simulation Overview: In this simulation, you will meet with Jack Sullivan, the Production Manager, and Janet Porter, the Operations Manager at Icon. They are responsible for Icon's bottled water product line. Janet has called the meeting because there has been a sudden fall in demand for one of Icon's main  more...

Economics Products and Markets ...ify four types of economic market. Simulation Overview: In this simulation, you will meet with Janet Porter, Operations Manager, and Jack Sullivan, Production Manager at Icon International, to discuss bottled water costs and profits. Janet and Jack are relying on your expertise in the field of economic market analysis to guide them through some  more...

Economics Foundations of Macroeconomics ...key government policymaking tools. Simulation Overview: In this simulation, you will meet with Elizabeth Thomas, a senior Economics Consultant with Icon International, to discuss issues in macroeconomics. You are applying for the position of assistant in the Economics department. Elizabeth will be asking you some questions about unemployment,  more...

Interpersonal Communication Listening Skills ...nce between hearing and listening. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing  more...

Interpersonal Communication Effective Communication ...teps of the communication process. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The  more...

Interpersonal Communication Telephone Skills ...ategies to control a conversation. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Telephone  more...

Emotional Intelligence Developing Emotional Intelligence Skills ... conversation with another person. Simulation Overview: In this simulation, you will meet with Dean Kramer, Icon's Quality Manager for Industrial Casing Products. Dean is responsible for ensuring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's performance has been outstanding and he was  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...TEN process in a work environment. Simulation Overview: In this simulation, you will be meeting with Nathan Iverson, a coordinator in Icon's Production Department. For the last several weeks, Nathan has appeared to be distracted and on edge, and his performance is suffering, though not seriously. Nathan is aware of his problems, and feels that his  more...

Emotional Intelligence Emotional Intelligence for Executives ...ess in an everyday work situation. Simulation Overview: In this simulation, you will meet with James Cahill, President of Icon's Industrial Services and Manufacturing Division in Boston. You are the Vice President of Home Improvement Solutions, a group that produces siding and other home improvement supplies sold to the consumer market. While the  more...

Effective Presentations Planning a Presentation ...ocess for planning a presentation. Simulation Overview: In this simulation, you will meet with Greg Baldwin, one of Icon International's Product Managers. Greg has several years of experience giving presentations and is familiar with Icon's Worldwide Network Solution, which you will be giving presentations about. Through your questions, you will  more...

Effective Presentations Essentials of Persuasion ...es for using persuasion ethically. Simulation Overview: In this simulation, you will meet with Greg Baldwin, one of Icon's Product Managers, to discuss persuasion and its role in giving effective presentations. Through your questions, you will learn about the challenges of using persuasion and how to persuade an audience ethically. Unit 2:  more...

Effective Presentations The Presentation Process ...steps in the presentation process. Simulation Overview: In this simulation, you will be meeting with Bruce Madison, Icon International's Director of Information Services. Through your questions, you will identify what extemporaneous speaking is, why it is beneficial, and how to prepare an extemporaneous presentation. Unit 2: Preparing to Speak  more...

Advanced Interpersonal Communication Building Relationships ... types of nonverbal communication. Simulation Overview: In this simulation, you have been appointed Interim Director of Industrial Casing Products after your former manager, Harold, left the position. You will meet with Roger McAlister, the Sales Manager for Industrial Casing Products. Roger does not report directly to you, but you will work closely  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...steps of an effective resignation. Simulation Overview: In this simulation, you will meet with your supervisor, Dean Kramer. Dean is the Production Manager for the Plastic Casing Department of Icon's Industrial Services and Manufacturing Division. It has been over two years since you received a pay increase, and you have requested this meeting to  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...a positive organizational culture. Simulation Overview: In this simulation, you will meet with Terrance Martin and Melissa Brown, team leaders in the Market Research department of Icon. The Industrial Services and Manufacturing Division is redefining their culture and has asked for input and suggestions from each department. As the manager of the  more...

Communicating w Difficult People Working with Difficult Employees ...ions caused by difficult behavior. Simulation Overview: In this simulation, you will be meeting with John Laforge, one of your employees in the Accounting Department. John's work has been inconsistent lately, and he often seems indifferent to the work he is assigned. His co-workers have been noticing his apathy, and a comment from one of them  more...

Communicating w Difficult People Handling Difficult Co-Workers ...nflict into constructive conflict. Simulation Overview: In this simulation, you will meet with Cindy Becker, a fellow team leader in Icon's Telecommunications Call Center. The two of you are expected to work together to develop programs and incentives for your individual teams, but you are frustrated by what you perceive as Cindy's lack of  more...

Communicating w Difficult People Communicating with Your Manager ... types of difficult personalities. Simulation Overview: In this simulation, you are Icon's Human Resource Manager and need to investigate an incident between a manager, Robert Bailey, and one of his employees, Susan Darnell. During the encounter, Robert yelled and made abusive comments to Susan. Robert has already acknowledged that the incident  more...

E-mail Etiquette Using E-mail to Communicate Successfully E-mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to  more...

Organizational Communication The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,  more...

Organizational Communication Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...

Listening Skills The Fundamentals of Listening ... Sequence the three steps in the listening process. Simulation Overview: In this simulation, you will meet with Katherine Cavanaugh, a Senior IT Manager, and Ronald Swenson, the Director of Human Resources at Icon International. You are a Training Consultant, and you organize training programs for many different organizations. Katherine and Ronald are considering getting you to set up  more...

Listening Skills Listening Challenges ... notes. Identify the guidelines for taking notes. Simulation Overview: In this simulation, you are a sales representative for Icon International. You are attending an informal presentation by Rachel Thomson, a project manager in Icon's Marketing department. For the past three months, Rachel as been market testing the I-Qube, Icon's newest video game console. Equipped with broadband  more...

Call Center Inbound Customer Service ...llow to provide excellent service. Simulation Overview: Each of the simulations allows you practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Opening the  more...

Call Center Mgt Managing an Inbound Call Center ... wants to establish a call center. Simulation Overview: In this simulation you will meet with Jessica Stone and Amanda Heffner. Jessica and Amanda are managers of the Women's Camping Activities Association (WCAA), a company that organizes and directs outdoor activities, such as camping and kayaking, for women only. Recently, the WCAA has been  more...

Call Center Mgt Measuring Quality Performance ...it to manage critical call volume. Simulation Overview: Icon has decided to upgrade the call center for its Industrial Services and Manufacturing Division in order to more effectively manage increasing call volume. As the Call Center Manager, you will meet with Paul White, a salesperson from VoiceRally, Inc., to discuss purchasing a VRU. Laura  more...

Call Center Mgt Managing Motivating Your Staff ...elect methods for reducing stress. Simulation Overview: As the newly appointed call center manager for Icon's Power Systems Division, you have been charged with the task of establishing a plan to reduce employee turnover by five percent over the next fiscal year. Currently, all call center employees receive formal technical skills training, but no  more...

Customer Relationship Mgt Fundamentals of CRM ... a market intelligence enterprise. Simulation Overview: In this simulation, you are a Marketing Director for Lillian Alley Enterprises, an Icon-owned venture. Lillian Alley, the founder of the company, is a Home, Garden, and Entertaining expert with media and retail divisions. Analyses of the demographics of Lillian's market show that it is made up  more...

Customer Relationship Mgt Implementing CRM ... ensure a customer-focused effort. Simulation Overview: In this simulation, you are a representative of ConTrol-Tac Systems, an Icon-owned subsidiary that provides CRM solutions to external organizations. Today, you will be meeting with Marcus Robinson, Elizabeth Williams, and Mildred Parcells, three members of the Board of Directors for The Glen, a  more...

Customer Relationship Mgt eCRM ...vercome the disadvantages of eCRM. Simulation Overview: In this simulation, you will meet with Dean Kramer, Icon's Director of Sales, and Robin Carlson, Icon's Director of Marketing, to discuss Icon's acquisition of Medical Supply Inc. (MSI), a company that specializes in sophisticated medical supplies. MSI was acquired to contribute to Icon's  more...

Sexual Harassment What Employees Should Know ...ions that involve illegal firings. Simulation Overview: In this simulation, you will be meeting with Cynthia Scott, one of Icon's Human Resources Representatives, as part of your employee orientation process. She will discuss Icon's sexual harassment policy and ask you a series of questions designed to test your knowledge of what constitutes sexual  more...

Sexual Harassment Preventing Sexual Harassment Claims ...ves from sexual harassment claims. Simulation Overview: In this simulation you are a new employee to Icon. You will meet with Ronald Spear to discuss the impact of sexual harassment on the employee, the harasser, and the organization. It is part of Ronald a a s job to have a conversation on this topic will all new employees. Unit 2: A Sexual  more...

Sexual Harassment Resolving Sexual Harassment Claims ...ovide investigators with training. Simulation Overview: In this simulation you will meet with Mildred Parcels, Human Resources Manager. Mildred is building a team to investigate sexual harassment. Mildred is seeking only the most competent employees for the team. Becoming of member of Mildred a a s investigation team may lead to potential bonuses  more...

Workplace Aggression Recognizing Aggressive Behavior ... behavior that could turn violent. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss workplace aggression. Maxwell will provide you with information about why managers and employers should be concerned about workplace aggression, how aggression affects an organization, and what  more...

Workplace Aggression Defusing Aggressive Situations ...n addressing aggressive employees. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss methods of effectively handling workplace aggression. Through your questions, you will identify when you should address aggressive behavior, the personnel who can best provide assistance with  more...

Workplace Aggression Taking a Proactive Approach ...is important when being proactive. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss the importance of taking a proactive approach toward workplace aggression. Through your questions, you will learn about the three steps to taking a proactive approach toward workplace  more...

Recruiting Retention Staffing Your Organization ... a job and creating a description. Simulation Overview: In this simulation, you will meet with Jessica Stone and Ron Spear, to begin planning for an upcoming hiring period within Icon a a s Sales Department in Chicago. To promote a new line of products, Icon is supplementing VinTech a a s current sales force with one hundred additional  more...

Recruiting Retention Internet Recruiting ...o prepare for Internet recruiting. Simulation Overview: In this simulation, you will meet with Lance Helms, Marketing Director, Alexis Bell from Human Resources, and Maggie Roberts, Director of Financial Accounting. Icon is on the verge of expansion and needs to fill positions in Marketing and Accounting as quickly as possible. Lance and Maggie,  more...

Recruiting Retention Keeping Your Good Employees ...ollow the process for orientation. Simulation Overview: In this simulation, you will meet with Linda Autry, a newly promoted Call Center Supervisor in Icon's Consumer Products and Services Division. Linda will need to hire two additional Customer Service Representatives as part of a departmental expansion. In addition, she will be responsible for  more...

Exit Interviewing Skills Preparing for an Exit Interview ...e the best type of exit interview. Simulation Overview: Over the past 36 months, Icon's San Francisco Computing Hardware and Software Division has been experiencing an increasing employee turnover rate. It is now up to 17 percent, and upper management has created a task force to find a way to lower that rate. As the Human Resources Director, you  more...

Exit Interviewing Skills Conducting an Exit Interview ...lines for calming upset employees. Simulation Overview: In this simulation, you will meet with Amy Jenkins and discuss why it is important to conduct exit interviews with departing employees, as well as establish effective guidelines for doing so. In the second part of the simulation, you will meet with Dean Kramer. Dean is upset at how several  more...

Exit Interviewing Skills The Termination Process ...ployee performance and misconduct. Simulation Overview: In this simulation, you are the Production Manager of Icon's laptop and desktop computer assembly in Icon's San Francisco Computing Hardware and Software Division. As a Key Operator for Icon, Nick Simmons will have three primary responsibilities. Icon's commitment to quality requires that  more...

Human Resource Law Management s Role ...f safety, pension, and labor laws. Simulation Overview: In this simulation, you will meet with John Kass, the Senior Human Resources and Development Manager. You are interviewing for an HR position with Icon. Mr. Kass will ask you a series of questions and assess your knowledge of Human Resources law. If you answer his questions correctly, you will  more...

Human Resource Law Americans With Disabilities Act ...ate is qualified to perform a job. Simulation Overview: In this simulation, you will meet with Ronald Spear, a Human Resources Representative, to discuss the importance of Icon complying with the Americans With Disabilities Act. Through a series of questions, you will gain a greater understanding of the Act, the protection it provides to covered  more...

Human Resource Law Equal Employment Opportunity Law ...oyment records should be retained. Simulation Overview: In this simulation, you are a Human Resources Manager at Icon. Recently, Atlas Technologies, one of Icon's chief competitors, was sanctioned by the EEOC for their pre-employment testing practices. The EEOC investigation revealed that the pre-employment testing for Atlas' administrative  more...

Human Resource Law Family Medical Leave Act ...Select actions prohibited by FMLA. Simulation Overview: In the simulation at the end of this unit, you have recently been hired by Icon a a s telecommunications Division as a Benefits and Compensation Manager. Your key job responsibilities include being a liaison between employees, management and insurance carriers, processing paperwork and new  more...

Human Resource Law Fair Labor Standards Act ...employee rights protected by FLSA. Simulation Overview: In the simulation at the end of this unit, you will In this simulation, you will meet with Ronald Spear, Icon's Human Resources Director. As a new HR assistant, you are in the process of completing your pre-employment training and knowledge evaluation. Ronald will ask you a series of questions  more...

Human Resource Law Understanding Privacy Rights ...when protecting employee privacy. Simulation Overview: In the simulation at the end of this unit, you will meet with Icon's HR Compliance Officer, Jessica Stone. She will ask you a series of questions regarding privacy laws. You have been asked to speak on this topic to a number of employees, but Jessica needs to determine your knowledge of the subject first. Unit  more...

360-Degree Feedback Experiencing 360-Degree Feedback ...r collecting 360-degree feedback.. Simulation Overview: In this simulation, you will meet with two managers to introduce a 360-degree feedback program that Icon is implementing. You will need to explain the types of information that should be covered in feedback, characteristics of an effective program, and methods for collecting 360-degree  more...

360-Degree Feedback Implementing a 360-Degree Program ...f an effective 360-degree program. Simulation Overview: In this simulation, you will meet with Robin Carlson, the Human Resources Director in Icon's San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of helping the division implement a 360-degree feedback program to evaluate employee performance.  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ... of a 360-degree feedback program. Simulation Overview: In this simulation, you will meet with John Cunningham, the Director of Human Resources in Icon a a s San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of implementing a 360-degree feedback program, and John wants to make sure you have  more...

Decision Making Problem Solving Decision Making Fundamentals ... to take before making a decision. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Personal  more...

Decision Making Problem Solving Problem Solving Fundamentals ... develop a history of the problem. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing a  more...

Leadership Development Delegation ...ristics of an effective delegator. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Delegating a  more...

Leadership Development Goal Setting ...goals for more difficult projects. Simulation Overview: In each simulation, you will practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Project Goals  more...

Leadership Development Leading the Way ...important to providing leadership. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Creating a  more...

Leadership Development Motivation ...d to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation. Understand the difference between personal and social needs.  more...

Leading the Way Learning to Lead ...y the common leadership pitfalls. Simulation Overview: In the simulation at the end of this unit, you are the newly-installed team leader of the HotBox project team. You will meet with the members of the project team to assess the project's current status. The team is two weeks behind schedule and facing a 30-day deadline for the final design specs, so you'll need to get  more...

Managerial Leadership Creating a Vision ...es for writing a vision statement. Simulation Overview: In this simulation, you will meet with Travis Peterson, Icon's Project Manager, Robin Carlson, one of Icon's Product Managers, and Bruce Madison, Icon's Director of Information Services. As a Project Manager for the new Aries Server product line, it is your job to help guide the team in  more...

Succession Planning Setting Up a Succession Planning Program ...lanning employee relations issues. Simulation Overview: In this simulation, you will meet with Laura Daniels, Director of Human Resources, Amanda Douglas, Team Lead, and Jack Thompson, External Consultant. You are the project manager for the company's succession planning program. Your goal during the meeting is to reach agreement on the formulation  more...

Succession Planning Successors Plan Evaluation Planning Tools ...ting an internal promotion policy. Simulation Overview: In this simulation you will meet External Consultant, Jack Thompson, and Icon International employees Laura Daniels, Computer Technician, and Jeff Patterson, Project Manager. During the meeting, you will try and agree on a succession planning policy. Jeff will chair the meeting. Unit 2:  more...

Women in Leadership Leadership Roles Styles ...sociated with women in leadership. Simulation Overview: In the simulation at the end of this unit, you will meet with Rebecca Helton, a senior manager in Icon's Sales department, to discuss how gender roles in leadership have changed. Rebecca worked her way up through the ranks at Icon and was one of the fist women to attain a senior management  more...

Women in Leadership Becoming a Leader ...for managing outgoing information. Simulation Overview: In the simulation at the end of this unit, you are the Marketing Director for a software product currently in development and will meet with Mary Winford, Product Manager, and Dean Kramer, Sales Manager. The product, referred to now by its development title of OS9, is a new operating system  more...

Women in Leadership Developing a Leadership Path ...ing relationships with co-workers. Simulation Overview: In the simulation at the end of this unit, you will meet with Caroline Harris, a Designer/Developer in Icon's Computer Hardware and Software Division in San Francisco. She has asked to meet with you as an Employee Assistance Program representative because she is experiencing a conflict between  more...

Strategic Decision Making Preparing to Make Decisions ...sion objectives using three steps. Simulation Overview: In the simulation at the end of this unit, you are the Production Manager in charge of supervision Line Managers and helping them meet customer quality standards and on-time delivery requirements for Icon a a s Automotive Electronic Systems in Chicago. Icon supplies mobile multimedia, such  more...

Strategic Decision Making Making the Right Decision ...he pitfalls of generating options. Simulation Overview: In the simulation at the end of this unit, you are part of a team that will decide upon a recommendation for Icon's e-books call center. Icon's effective 24-hour customer service center is located in Graytown, Arizona. However, Icon has been in discussions with a company located in India, which  more...

Six Sigma Deploying Six Sigma ...choosing a Six Sigma project team. Simulation Overview: In the simulation at the end of this unit, you will meet with Bruce Madison, Director of Information Services at Icon International, and Janet Porter, Director of Business Development. You will discuss the guidelines for Six Sigma projects and identify the characteristics of the Six Sigma team  more...

Strategic Decision Making Advanced Decision Making ... of how to manage linked decisions Simulation Overview: In the simulation at the end of this unit, you will meet with Greg Baldwin, the Training Manager in Icon's San Francisco Division. You are about to take the lead on an important project that could have far-reaching effects on the company. Greg has asked to meet with you to ensure that you are  more...

Business Problem Solving Problem Solving Fundamentals ...te questions when problem solving. Simulation Overview: In the simulation at the end of this unit, you will meet with Icon's Senior Product Manager, Roger McAllister. Through a series of pointed questions, Roger will take you through the reasons why there is such a strong need for effective problem solving at the organizational level. In addition,  more...

Business Problem Solving The Problem Solving Process ...se of the problem-solving process. Simulation Overview: In the simulation at the end of this unit, you are the Quality Assurance Director for Icon's Industrial Services and Manufacturing Division, assigned to address a slow decline in the quality of the I-Grill line of gas grills. Over the past several months, the number of complaints about the  more...

Six Sigma Managing Six Sigma Projects ...s of transforming staff functions. Simulation Overview: In the simulation at the end of this unit, you will meet with Stephen Johnson, a Product Manager with Icon International, to discuss his concerns about the proposed quality changes to his department. You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce  more...

Business Problem Solving Critical Thinking Info Analysis ... Avoid errors in reasoning. Simulation Overview: In the simulation at the end of this unit, you are a candidate for an internal project management position at Icon. Because this position is very important and will require extensive problem solving skills, each candidate is going through a number of interviews designed to test his or her  more...

Business Problem Solving Problem Solving Teams ... Conduct a meeting. Simulation Overview: In the simulation at the end of this unit, you are a Senior Project Manager at a contracting firm owned by Icon. Months ago, your firm signed a contract to build an office park and storage facility. However, due to the late completion of other projects and harsh weather, the project is behind schedule. You are the  more...

Goal Setting Reaching Individual Goals ...lines in the GOALS acronym. In the simulation at the end of this unit, you are a graphics team leader who is meeting Bob Carter, Sydney Morrison, and Jeff Harris, new graphics artists who have recently joined your team. You need to explain to your team members the benefits of goal setting and discuss the guidelines for setting effective goals. Unit 2: Setting Goals (0.5  more...

Goal Setting Goal Setting Tools for Managers ...tment to goal achievement. In the simulation at the end of this unit, you are a project manager who has taken over a problematic project. You are meeting with Kathy Benteau, Software Engineer, who, like the other team members, is inexperienced with a project of this scale. Unit 2: Goal Setting with Individuals (0.5 - 1 hour) Identify the  more...

Goal Setting Organizational Goal Setting ... Manage team goal failure. In the simulation at the end of this unit, you will meet with Graphic Artists, Bob Carter, Jeff Harris and Sydney Morrison, to discuss new targets for the coming year. You will also break the goals down into action items. Unit 2: Goal Setting as an Organization (0.5 - 1 hour) Classify a goal by its time frame.  more...

Delegation Understanding Delegation ...loyees a a skill development. Simulation Overview: In the simulation at the end of this unit, you will meet with Anna Strzelecki, Marketing Manager at Icon International, and Ronald Spear, Marketing Assistant. You are the Brand Manager in Icon's Marketing department, but there have been a number of complaints lately about your work. Anna wants to work with you to  more...

Delegation The Delegation Process ...consider when choosing delegates. Simulation Overview: In the simulation at the end of this unit, you will meet with Anna Strzelecki, Marketing Manager at Icon International. You have been looking at ways to analyze tasks and appoint delegates. Anna has offered to test you on these areas before you put them into practice. Unit 2: Briefing (0.5 - 1 hour)  more...

Delegation Monitoring Evaluating Results ... their own solutions to problems. Simulation Overview: In the simulation at the end of this unit, you are the Brand Manager in Icon's Marketing department. You have decided to delegate two tasks, review and communication, to Ronald Spear, Marketing Assistant and Lan Nguyen, Marketing Team Leader. You will assign these tasks, provide support and encouragement, and review  more...

Employee Performance Managing Difficult People ...hen faced with a difficult person. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:  more...

Value Chain Management Elements of the Value Chain ...onal activities that create value. Simulation Overview: In the simulation at the end of this unit, you will meet with Scott Fletcher, Logistics Manager, to discuss reasons for adopting a value chain model, the differences between the value chain and the supply chain, and the key aspects of value chain management. Scott will also ask you questions  more...

Employee Performance Providing Feedback ...edback with the appropriate focus. Simulation Overview: In this simulation, you will meet with John Cunningham, one of Icon International's Human Resources Assistants, to explore the benefits providing constructive feedback. Unit 2: The Processes for Providing Feedback (0.5 - 1 hour) Provide feedback to teams in an  more...

Employee Performance Resolving Conflict ...esolution and conflict management. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Conflict  more...

Essentials of Management Negotiating Skills ...ze whether to reveal your limits. Simulation Overview: In this simulation you will be meeting with a sales representative from a leading provider of computer software. You want to establish a relationship with their company and negotiate a short-term agreement for the installation and customization of software. Unit 3: Mutually Beneficial Negotiating (0.5 - 1 hour)  more...

Essentials of Management Succeeding as a New Manager ...react to your new role as manager. Simulation Overview: In this simulation, you will meet with Carla Jackson, an Assistant in Icon's Human Resources Department. Through your questions, you will learn about the importance of having the right attitude as a manager, the different methods of management, how to develop your own management style, and what  more...

Essentials of Management Creating a Positive Workplace ...e to promote a positive workplace. Simulation Overview: In this simulation, you will meet with Carla Jackson, an Icon International Human Resources Assistant, to discuss the benefits of a positive workplace, how an employee's positive or negative attitude can affect the workplace, and how to promote a positive workplace. Unit 2: Encouraging  more...

Value Chain Management Managing a Value Chain ...ys to use the Web to create value. Simulation Overview: In this simulation, Icon International plan to introduce aspects of Value Chain Management into your department. This is a pilot project and you have been chosen specifically to implement this change. You are meeting Keith Collins to make sure you have a good understanding of how to analyze  more...

Essentials of Management Maintaining a Productive Workplace ...ces that can improve productivity. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your questions, you will learn how to measure productivity, the two factors that influence productivity, and ways to maintain a productive workforce. Unit 2:  more...

Conducting Meetings The Meeting Process ...mon misconceptions about meetings. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process for conducting meetings. Through your questions, you will identify what the different types of meetings are, discuss the benefits organizations gain from meetings, and uncover the common misconceptions associated  more...

Conducting Meetings Managing a Meeting ...cs of an effective meeting leader. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process for managing a meeting. Through your questions, you will identify who should lead meetings, the different types of meeting leaders and the characteristics of effective meeting leaders. Unit 2: Making Decisions  more...

Conducting Meetings Effective Meeting Communication ...sitive climate when communicating. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process of communicating during meetings. Through your questions, you will learn about the differences between positive and negative meeting climates, as well as how to build a positive meeting climate through your  more...

Value Chain Management Managing the Transition to a Value Chain ...in understanding your competitors. Simulation Overview: In the simulation at the end of this unit, you will meet with Kathy Edwards, Regional Marketing Manager, and Keith Collins, Marketing Assistant at Icon International. You are about to be appointed Area Sales Manager for Icon's sales team. Icon is about to merge with an IT company, ITWare, which  more...

Change Management Managing Change ...urage resilience within employees. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Implementing  more...

Change Management Adapting to Change ... phases of the transition process. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss the truths about change, the difference between change and transition, and the transition process. Unit 2: Responding to Change (0.5 - 1 hour)  more...

Facilitation The Effective Facilitator ...tween facilitation and leadership. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Through your questions, you will discover the purpose of facilitation and learn the benefits of using facilitators. You will also learn how to differentiate between a meeting's content and its  more...

Facilitation The Facilitation Process ... divergent to convergent thinking. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Janet frequently assumes the role of a facilitator during product development meetings, so she would like to pass on her knowledge of facilitation to you. Through your questions, you will learn the  more...