Online Simulation eLearning - Training Resources

Basic SAP System Administration ...t common functions for System Administrators in SAP. This simulation course is a basic requirement for every system administrator wanting to work with SAP. Course Goal: - learn basic administrator functions with hands-on exercises - work with user overview, t-code admin, lock entries - learn to read system logs and dump analysis - learn to create, copy, delete clients  more...

SAP Project System - Project builder ... user functions in SAP's Project System (PS) module. This simulation course is a basic requirement for every accountant or project manager wanting to work with SAP. Course Goal: - Create a Project with Work Breakdown Structures (WBS) & Network Activities - Create Project Plans with Easy Cost Planning and Project Planning Board - Create Requisitions and Purchase Orders for WBS -  more...

SAP Investment Management ...ons in SAP's Investment Management (IM) module. This is a simulation course. Course Goal: - Create and maintain Appropriation Request (AR) master data - Work with variants for the Appropriation Requests - Perform cost & revenue planning as well as overview planning - Approval & Status management functions - Create and maintain the Investment Management Program & Structure -  more...

SAP Human Resources - Personnel Administration ...s Human Resources - Personnel Administration module. This simulation course is a basic requirement for everyone wanting to work with SAP's Human Resource modules. Course Goal: - learn how to work with positions, jobs, organizational units - learn basic HR transactions such as hire, retire, promote, salary raise, change position - run important reports such as headcount reports,  more...

SAP Sales & Distribution ...ctions in SAP's Sales & Distribution (SD) module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about customers and business partners - learn how to work with quotations and sales orders - create deliveries and billing documents - run basic sales reports Release: ECC 6. 0 (newest SAP release) Audience: -  more...

SAP Warehouse Management ... in SAP's Warehouse Management (MM-WM) component. This is simulation course is a basic requirement for anyone working with SAP's Materials Management (MM) module. Course Goal: - work with warehouses & storage bins - create transfer requirements & transfer orders - physical inventory & cycle counting - common warehouse stock reports Release: ECC 6. 0 (newest SAP release)  more...

SAP Inventory Management & Physical Inventory ...tory Management and Physical Inventory component. This is simulation course is a basic requirement for anyone working with SAP's Materials Management module. Course Goal: - perform Goods Movements - create material reservations and issue goods - post stock transfers - perform physical inventory counts and corrections - run basic inventory and stock reports Release: ECC 6.  more...

SAP Materials Management - Purchasing ...n SAP's Materials Management - Purchasing module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about info records and source lists - learn how to work with purchase requisitions - create purchase orders and good receipts - process vendor invoices - run basic purchasing reports Release: ECC 6. 0 (newest SAP  more...

SAP Profit Center Accounting ...rolling-Profit Center Accounting (EC-PCA) module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create profit centers and groups - standard hierarchy - cost/ revenue planning - distribution and assessment allocations - run basic profit center reports Release: ECC 6. 0 (newest SAP release) Audience: -  more...

SAP Cost Center Accounting ... SAP's Controlling-Cost Center Accounting module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create cost centers and groups - cost center planning and budgeting - manual reposting of costs - distribution and assessment allocations - run basic cost center reports Release: ECC 6. 0 (newest SAP release)  more...

SAP Asset Accounting ... functions in SAP's Asset Accounting (FI-AA) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic SAP asset accounting with hands-on exercises - learn how to work with assets, transactions and depreciation - learn how to acquire, retire and transfer assets - learn how to process depreciation and year-end  more...

SAP Accounts Payable Accounting ...r functions in SAP's Accounts Payable (A/ P) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic A/ P accounting tasks in SAP with hands-on exercises - learn how to work with vendor records, balances and line items - learn how to post, search and display vendor invoices - post outgoing payments and process  more...

Introduction to SAP ... and it will teach you the basics of the SAP system. This simulation course is a must for anyone wanting to learn about SAP! Course Goal: - learn the basics of the SAP system with hands-on exercises - learn how to navigate, search, and get help in SAP - learn how to run and print reports - overview of the various modules in SAP - use the SAP Business Workplace - work with  more...

SAP General Ledger Accounting ...functions in SAP's General Ledger Accounting module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal - learn basic G/ L accounting tasks in SAP with hands-on exercises - learn how to work with G/ L accounts, balances and line items - learn how to post, search and display documents - run important financial reports such as  more...

SAP Accounts Receivable Accounting ...unctions in SAP's Accounts Receivable (A/ R) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic A/ R accounting tasks in SAP with hands-on exercises - learn how to work with customer records, balances and line items - learn how to post, search and display customer documents - post customer payments and  more...

SAP R 3 v4 0 Investment Management - Overview ...g assets under construction. Data entry for depreciation simulation. Status of investment measures. Positioning measures to programs. Unit 3: Budgeting, Posting and Settling Duration: 2 Hour(s) Planning and budgeting. Budget distribution. Budget types. Planning (bottom up). Budgeting (top down). Supplements and returns of budget. Planning and budgeting future years. Actual  more...

Brand Management Developing a Brand Strategy ... Create a brand vision. Simulation Overview: In this simulation, you are a Brand Manager in the Marketing Department of Avenport, an Icon-owned company that makes automobiles. You are specifically responsible for managing the Qualera, which is the upscale, luxury car manufactured by Avenport. You will meet with your assistants, Jennifer  more...

Sales Skills The Fundamentals ...eople's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Sales Vice Presidents, to discuss the fundamentals of the sales process. Through your questions and his answers, you will learn the basic steps of the sales process, the different avenues of communication that you can  more...

Sales Skills Prospecting Addressing Needs ...eople's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Sales Vice Presidents, to discuss the sales process. Through your questions, you will learn about the six basic steps of the sales process, and what you should know about your clients' decision-making and buying  more...

Sales Skills Overcoming Obstacles ...ake a proactive approach to sales. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Vice Presidents of Sales. Through your questions and his answers, you will learn the basic steps of the selling process, common myths about selling, and some key issues that relate to a customer's needs. Unit 2:  more...

Brand Management Integrated Marketing ...r brand through your organization. Simulation Overview: You are an employee of ''Happy Hill,'' an Icon-owned amusement park. In this simulation, you will meet with Susan Darnell, the newly appointed Director of Online Commerce, to brief her on the integrated branding strategy the company implemented three years ago. Happy Hill is preparing to expand  more...

Sales Skills Gaining Customer Commitment ...re a client will commit to buying. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Regional Vice President of Sales. Through your questions and his answers, you will learn about the process of selling, why it is important to acquire written consent from a client, and the benefits of maintaining relationships with  more...

Sales Skills Developing a Winning Strategy ...Identify three selling strategies. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Regional Vice President of Sales, to discuss the basic steps of the sales process and three different sales strategies that can be used to target individual or commercial clients. Unit 2: Study the Market (0.5 - 1 hour)  more...

Sales Skills Effectively Closing a Sale ...st complete before closing a sale. Simulation Overview: In this simulation, you will meet with Jack Sullivan, Icon's Vice President of Sales, to discuss effectively closing a sale. Through your questions, you will review the basic steps of the sales process and learn the skills needed to close a sale successfully. Unit 2: Demonstrating the  more...

Brand Management Branding on the Web ...fective Web site for your company. Simulation Overview: In this simulation, you are the Brand Manager of The Lil' Brown Bean, a brand owned by Icon. The Lil' Brown Bean House is currently a bricks-and-mortar coffee shop franchise. It is in the initial stages of moving online in order to expand its customer base. The Lil' Brown Bean brand is  more...

Professional Selling Over the Phone Preparation Strategies ...ite an effective telesales script. Simulation Overview: In this simulation you are a member of Icon a a s Internet Securities Division. You will meet with Paul White, Marcus D a a Angelo, and Maggie Roberts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest  more...

Professional Selling Over the Phone Prospecting ...on a prospect a a s voice mail. Simulation Overview: In this simulation, you are a candidate for on open Sales position, and you are meeting with Roger McAlister, Icon a a s Director of Sales, to discuss ways of generating telesales prospects. As the final element of your interviewing process, Ron will be testing your knowledge of both finding  more...

Professional Selling Over the Phone Closing a Sale ...ow the process for closing a sale. Simulation Overview: In the first half of this simulation, you will meet with Maggie Roberts, your training mentor, to review the guidelines for preparing to close a sale. Since you a a re new to Icon and feel that you have a good opportunity to close an upcoming sale to Kopy Kat Printing, you a a ve asked  more...

Sales Management Building a Championship Sales Team ...nes for interviewing successfully. Simulation Overview: In this simulation, you are the new sales manager for the enhanced telecommunications unit and will be interviewing Diane Kennedy, a candidate for a sales position. Because this is your first experience interviewing a candidate, Drew Canfield, Director of Sales, will sit in on the interview.  more...

Essentials of Business Law Employment Law ... Identify contractual duties. Simulation Overview: In this simulation, you will meet with Kent Redburn, a relatively new Customer Service Representative for Icon. As Kent a a s immediate supervisor, you are meeting with him today to try to orient him into his new role in the company. The two of you will discuss Kent a a s responsibilities  more...

Sales Management Leading a Sales Team ...when conducting territory reviews. Simulation Overview: In this simulation, you will meet with Tracy Carradine to get a better understanding of managing sales territories. She will discuss with you how to choose a territory strategy and how to conduct territory reviews. During the simulation, Tracy will ask you questions to gauge your understanding  more...

Sales Management Motivating Sales Teams to Win ...effective sales compensation plan. Simulation Overview: In this simulation, you will meet with Marcus Robinson, a Regional Account Manager for Icon's Industrial Engine Product Group. The product group supplies engines to manufacturers of construction and agriculture equipment, both extremely cyclical industries. Currently, both are in a downturn,  more...

Consulting Skills Building Consulting Relationships ...nternal resistance to consultants. Simulation Overview: In this simulation, you will meet with Bruce Madison and Ron Spear to discuss the need for a consultant. Plant 1 has been the subject of internal criticism because its production rate has slowed and errors have occurred more frequently, and as Plant 1's director, it is your responsibility to  more...

Consulting Skills The Consulting Process ...for choosing a problem resolution. Simulation Overview: In this simulation, you will meet with Cynthia Scott, a Design Consultant with ErgoMax Interior Architects, LLC, a consulting firm. You are the Facilities and Operations Coordinator for the Icon Product Manufacturing Division, which is preparing to relocate into a new state-of-the-art facility.  more...

Essentials of Business Law The Legal Environment ...ts of stare decisis and precedent. Simulation Overview: In this simulation, you will meet with Maggie Roberts, one of Icon's most experienced attorneys. Maggie has represented Icon in several different contract disputes. She will ask you a number of questions designed to test your understanding of contract essentials and strategies. Unit 2: The  more...

Consulting Skills Serving as an Internal Consultant ...your skills to an internal client. Simulation Overview: In this simulation, you have spoken with sales reps and customer service supervisors, and determined that many customers are not receiving their orders on time, which is costing your division sales and customer loyalty. You have also discovered that the warehouse relies on hard copies of  more...

Strategic Management Establishing Strategic Focus ... the strategic management process. Simulation Overview: In this simulation, you will meet with Kelly Landry, the Director of Strategic Marketing at Icon. Kelly will ask you a number of questions in order to test your knowledge of strategic management terms and definitions. Your answers to this series of questions will help gauge your knowledge of  more...

Strategic Management Analyzing Strategic Options ...ize examples of each SWOT element. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, Icon's Vice President of Marketing, Deborah Cowan, Vice President of Sales, and James Cahill, Vice President of Product Development. It has recently come to your attention that one of your fiercest competitors, Menlow Enterprises, has  more...

Strategic Management Developing a Successful Process ...to hire a professional consultant. Simulation Overview: In this simulation, you will meet with your strategic planning team to address any final concerns about your strategic marketing plan for Icon before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's Director of Operations, to secure it's acceptance. Your team, consisting  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...national competitive intelligence. Simulation Overview: In this simulation you will meet with Susan Darnell and Dean Kramer. Both are Project Managers and members of Icon's centralized Buying Center. Susan, the newest member of the management staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of  more...

Quality Management The Quality Management Process ...ree frequent sources of variation. Simulation Overview: In this simulation, you will meet with John Cunningham, Icon a a s Quality Management Director, to go over some of the fundamentals of quality management. John will give you scenarios that cover a wide range of quality management issues, ranging from daily quality management to variation in  more...

Competitive Intelligence Analysis Dissemination ... ethical competitive intelligence. Simulation Overview: In this simulation, you will meet with Janet Porter, one of Icon's Competitive Analysts. Janet will discuss how to prepare for information gathering, as well as the steps you should take when choosing a database. She will then review some of the ethical and legal issues surrounding competitive  more...

Competitive Intelligence Researching Online ...ing information from the Internet. Simulation Overview: In this simulation, you will meet with Kristin Anderson, the Technology Trainer in the Human Resources Department of Icon's Computing Hardware and Software Division in San Francisco. She will discuss with you the fundamentals of using the Internet to increase your organization's competitive  more...

Quality Management Quality Management Tools ...characteristics of control charts. Simulation Overview: In this simulation, you will work with a flow chart, a check sheet, and a histogram to understand current performance in the accounts payable process. Recently, several invoices have been paid after the 30 days that Icon a a s CFO has mandated is the minimum length of time for paying  more...

Managing Business Risk Developing a Risk Management Plan ...ection of a risk management model. Simulation Overview: In the simulation at the end of this unit, you will meet with Barnard Byrne, President of Parmelle Drilling, a subsidiary of Icon. The drilling industry has been lukewarm in its compliance with OSHA regulations and employee training has been minimal and irregular due to the current low price of  more...

Managing Business Risk Risk Assessment Control ... environmental scanning procedure. Simulation Overview: In the simulation at the end of this unit, you will meet with Laura Dennis, a risk manager, to discuss the risks of opening a new manufacturing plant. Icon executives want you to identify the risks involved and how they would apply to the new project. Through your discussion with Laura, you  more...

Managing Business Risk Financing Contingency Planning ...company's decision to self-insure. Simulation Overview: In the simulation at the end of this unit, Icon Industries has increased its influence as a corporate powerhouse. Through strategic investments, Icon's business investors have positioned the organization for diversification in the near future. Before this can happen, investors must secure more  more...

Principles of Marketing Fundamentals of Marketing ...ify components of a SWOT analysis. Simulation Overview: In this simulation, you will meet with Dean Kramer, the Marketing Director of Icon's Office Supply product group. Dean will discuss marketing terms, including a SWOT analysis, and how they are implemented in his product group. Throughout your conversation, Dean will ask you questions to test  more...

SQL Server 7 0 System Administration - Part 2 Course Overview This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. L earn To: Work with Microsoft SQL Server is and Work with Microsoft SQL Server 7.0, its architecture, security, and database structure. Understand the basics of SQL Server databases and how to  more...

Quality Management Business Process Improvement ...lecting a process for improvement. Simulation Overview: In this simulation, you will meet with Caroline Harris and Linda Autry, of the ''Game & Train'' Product Division of Icon's Computer Hardware and Software Division. In the past, this division has hired outside consultants to evaluate its processes and make recommendations for improvements. Due  more...

International Business Essentials The Global Business Environment ...usiness with people of different cultural orientations. Simulation Overview: In the simulation at the end of this unit, you will meet with Bonita Goodson, a Personnel Manager in the Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural  more...

International Business Essentials Succeeding as a Global Manager ...ources department can facilitate competitive advantage. Simulation Overview: In the simulation at the end of this unit, you are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need  more...

International Business Essentials Conducting Business in Europe ...suring an effective meeting or presentation in Germany. Simulation Overview: In the simulation at the end of this unit, you act as the newest member of Icon's Resource Specialization & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries  more...

Self Development Motivating Yourself to Perform ...goals to increase your motivation. Simulation Overview: In this simulation, you will be meeting with Carla Jackson, one of Icon's Human Resources Assistants. Through your questions, you will learn what motivation is, what its benefits are, and how you can use motivation to improve your performance. Unit 2: Overcoming Procrastination (0.5 - 1 hour)  more...

Self Development Increasing Your Assertiveness ...influence assertive communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you  more...

Self Development Positively Influencing Others ...iate responses to the Satir modes. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, Icon's Human Resources Manager. As part of your continuing professional development training, Ronald will ask you a series of questions related to your knowledge of the importance of nonverbal communication techniques. To complete the  more...

Self Development Developing Rapport Through Communication ... the steps of the writing process. Simulation Overview: In this simulation, you will meet with Kathy Fuller, one of Icon's veteran Customer Service team leaders. As a new Sales Team Leader, you are trying to build strong working relationships with some of the established leaders of the department. In order to achieve a good relationship with Kathy,  more...

Self Development Improving Your Memory ...of reducing the affects of stress. Simulation Overview: In this simulation, you will meet with Alexis Bell, one of Icon's Human Resources Assistants as part of your ongoing professional development training. She will give you a series of exercises designed to identify your knowledge of memory and ways to improve your memory. Through her questions  more...

Time Management Overcoming Challenges ...urself to overcome indecisiveness. Simulation Overview: In this simulation, you will meet with Susan Cole, a Sales Manager in Icon's Telecommunications Department. In her years at Icon, Susan has become very adept at minimizing unnecessary distractions and making her meetings very productive. Through Kathy's questions and your answers, you will  more...

Time Management Planning Your Day ... Identify tasks not to schedule. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Project Managers. Through her questions and your answers, you will learn about the benefits of creating a daily plan, the obstacles you should avoid when planning, and what guidelines you should follow in planning and  more...

Time Management Developing a Plan ...retations of the Pareto principle. Simulation Overview: In this simulation, you will meet with two Customer Service Representatives, Stacey Brighton and Carol Chung, to discuss the benefits of completing a time audit. Stacey has been late with a number of call reports, and Carol is behind on the customer evaluation project, making the time audit a  more...

Career Development Developing a Career Strategy ...me pitfalls of career exploration. Simulation Overview: In this simulation, you will meet with Bruce Madison, one of Icon's Human Resource Specialists, to discuss defining your career aspirations. You are satisfied with your position at Icon, but you've decided to start looking into different careers that could better suit your professional goals  more...

Career Development Professional Networking ...tive influence on decision makers. Simulation Overview: In this simulation, you are a Marketing Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are meeting with your immediate supervisor, Robin Carlson, who has  more...

Career Development Excelling in Your Career ...nes that help you be professional. Simulation Overview: In this simulation, you will meet with Bruce Madison, one of Icon's Human Resource Specialists, to discuss maintaining productivity and keeping professionalism high. Bruce will present you with scenarios and ask you a series of questions to help you understand how to facilitate productivity and  more...

Moving from Technical Professional to Mgr Series Getting Started .... Identify ways to increase your management skills. Simulation Overview: You are the Director of Development at Icon International. You are co-chairing a three-month review of Junior IT Manager, Matt Green with Katherine Cavanaugh, Senior IT Manager. You are concerned that Matt's team won't meet the IT departmental quarterly target of developing new software for the development team. Matt  more...

SAP R 3 Variant Configuration Config Scenario ...em. Furthermore, the learner will be shown how to use the simulation function and the single level production order scenario. Learn To: a Building up the knowledge base. a Configuration parameters. a Logistics master data. a Price determination in sales. a Price determination in purchasing. a Fixed product variants. a Simulation and  more...

SAP R 3 FI General Ledger Posting Periodical Processing ... Entries for Petty Cash. - Document Overview and Document Simulation. - Changing Posting Documents. - Reversing Posting Documents. o Posting Incoming and Outgoing Payments: - Posting Outgoing Payments. - Entering Header Data. - Searching for Open Items. - Assigning Open Items. - Posting Incoming Payments. - Searching for and Assigning Open Items. Unit 2: Accounts 1 - 1.5 hours o  more...

SAP R 3 PP Production Planning SOP The Computer Based Training (CBT) SAP R/3 PP: Production Planning and SOP describes the production planning process and explains how it works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and  more...

SAP R 3 v4 6 Financial Accountant This SAP R/3 4.6 Financial Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. It provides the student with an overview of the key components of R/3 Financial Accounting that affect financial accountants - namely the enterprise structure and master records. Furthermore, the trainee is provided with a structured introduction to the  more...

SAP Strategic Enterprise Management SEM ...iness Consolidation System. o SEM Business Planning and Simulation. o SEM Corporate Performance Monitor. Audience The audience for this course includes students who need to learn how to use SAP Strategic Enterprise Management, members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet /  more...

Business Travel Safety Domestic Travel ...hould pack for your business trip. Simulation Overview: In this simulation, you are a Sales Manager at Icon International. Walter Jenkins, a new Account Executive in your department, is preparing for his first out-of-town sales call. Walter is a recent college graduate, and this will be his first trip as an Icon employee. As his manager, it is your responsibility to make  more...

Business Travel Safety International Travel ... to pack for international travel. Simulation Overview: In this simulation, you will meet with Dean Kramer, Health and Safety Officer for Icon International. As an efficiency coordinator, you were selected by Icon's Board of Directors to represent your department in forthcoming global negotiations. Your position is important and high profile, so Icon has managed most of  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...hoosing a corporate travel agency. Simulation Overview: In this simulation, Icon has decided to expand its sales into markets in Asia and South America. As a result of this decision, some employees will need to travel extensively. To prepare for this increase in travel, and in light of recent international emergencies, it has been decided to develop a travel safety  more...

Business Travel Safety Safety Measures for Travelers ...s for women during transportation. Simulation Overview: In this simulation, you will meet with Robin Carlson, a HR Specialist at Icon International. You have just been employed as a Sales Manager in Icon and as the position requires a large amount of traveling Robin wants to be sure you have a good understanding of travel safety and the precautions a traveler needs to  more...

Organizational Skills Managing Information ...t goals when managing information. Simulation Overview: In this simulation, you will be meeting with Pam Armstrong, Icon International's Knowledge Manager, to explore the benefits of managing information. Through your questions, you will learn how managing information benefits organizations, determine what causes information overload, and identify  more...

Organizational Skills Time Management ... Develop a time management plan. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Organizing  more...

Creativity Innovation Thinking Creatively ...th a mental and physical activity. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing  more...

Creativity Innovation Increasing Personal Creativity ...y prepare yourself to be creative. Simulation Overview: In this simulation, you will be meeting with Robin Carlson, Icon's Director of Existing Account Sales. Robin has been labeled a top performer at Icon, and she is considered by many to be one of the most creative employees in her division. Through a series of questions and Robin's answers, you  more...

Creativity Innovation Fostering a Ceative Environment ...e retention of creative employees. Simulation Overview: In this simulation, you will meet with Susan Cole, a Human Resources Advisor with Icon's Human Resource Department. Susan recently spearheaded an effort to recruit a greater number of creative employees for Icon's Marketing Department, and she feels strongly about the importance of hiring such  more...

Creativity Innovation Promoting Team Creativity ...ies once a team has been assigned. Simulation Overview: In this simulation, you will be meeting with Elizabeth Thomas, Icon's Trade Show Coordinator. During her work as a coordinator, Elizabeth has assembled many highly effective and creative teams. Through a series of questions and Liz's answers, you will learn about characteristics of a successful  more...

Cross Cultural Business Comm Understanding Cultural Differences Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained.  more...

Business Finance Risk Analysis ...the coefficient of variation. • Simulation Overview: • In this simulation, you will meet with Monica Washington, one of Icon's Market Analysts. She will be giving you a series of exercises to identify your knowledge of stand-alone risk. Through her questions and your answers, you will gain a better understanding of probability analysis and  more...

Business Finance Time Value of Money ...e given a cash flow equation. • Simulation Overview: • In this simulation, you will meet with Jessica Stone, a Director of Finance in the Financial Services Division of Icon. During this meeting, you will discuss future and present values of money. You will also answer a series of questions by Jessica, which will test your knowledge. She will  more...

Business Finance Valuation of Stocks Bonds ...dentify bond rating criteria. • Simulation Overview: • In this simulation, you will meet with Carla Jackson, a Financial Analyst in Icon's Financial Services Division in New York. As a Financial Analyst, Carla is familiar with both stocks and bonds. Today, she is going to help you determine the strengths and weaknesses of your understanding of  more...

Business Accounting Accounting for Assets ...s receivable turnover ratios. • Simulation Overview: • In this simulation, you will meet with Susan Cole, an Accounting Supervisor for Icon who is experienced in performing accounting duties and coordinating the work of accounting clerks under her supervision. She will give you a series of exercises to gauge your knowledge of current assets.  more...

Business Accounting Accounting for Liabilities ...t for contingent liabilities. • Simulation Overview: • In this simulation, you will meet with Ronald Spear, a Senior Accounting Auditor in Icon's Financial Services Division. Ronald works with current liabilities on a daily basis and has a number of years of experience. He has prepared a series of exercises that will test your knowledge of  more...

Business Accounting Accounting for Stockholders Equity ...e between types of dividends. • Simulation Overview: • In this simulation, you will be meeting with Don Hamilton, one of Icon's Financial Analysts. You have been recently hired by Icon to work in the Accounting Department, and as part of your training, for the position, Don will ask you a series of questions to evaluate your knowledge of the  more...

Financial Statements Financial Statements Analysis ... Prepare an income statement. • Simulation Overview: • In this simulation, you will practice your skills in preparing income statements and balance sheets by interacting with these two types of financial statements. Your goal is to identify and place the various elements of these statements in the correct location on the documents. Unit 2:  more...

Financial Statements Reading Analyzing an Annual Report ...mponents of an annual report. • Simulation Overview: • In this simulation, you will meet with Amy Hughes, a financial analyst in Icon's Financial Services Division. Amy will ask you a series of questions designed to test your knowledge and understanding of annual reports. Through her questions and your answers, you will gain a better  more...

Financial Statements Analyzing Cash Flows ... impact financial statements. • Simulation Overview: • In this simulation, you will meet with Roger McAlister, Icon's Chief Financial Officer, to discuss cash flow performance. Roger has played an integral role in Icon's financial performance, and he will be asking you a series of questions designed to increase your understanding of how to  more...

Economics The Principles of Economics ...me typical causes of unemployment. Simulation Overview: In this simulation, you will meet Ronald Spear, a senior economist with Icon International, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic  more...

Budgeting Creating Analyzing a Budget ... of budgets. List the steps of the budgeting process. Simulation Overview: In this simulation, you will meet with Maggie Roberts, one of Icon's Budget Accountants, to discuss why businesses design budgets. Maggie has played an integral role in Icon's budget, and she will be asking you a series of questions designed to increase your understanding of budgeting basics. Through her questions  more...

Budgeting Operating Manufacturing Budgets ... for creating an operating budget. Simulation Overview: In this simulation, you will meet with Elizabeth Thomas in Finance to discuss operating budgets. Liz will discuss the different components of an operating budget, how to classify costs, and how to create an operating budget. Throughout your conversation with her, Liz will ask you questions to  more...

Budgeting Capital Budgeting ... Calculate discount rates. Simulation Overview: In this simulation, you will meet with Mary Aberdeen, a Controller in Icon's Consumer Products and Services division in Chicago. Mary has invited you, as a Budget Accountant, to cross-train with her so that you can expand your financial accounting knowledge and assist her with budget  more...

Economics Basic Concepts in Microeconomics ... the effect of price change on TR. Simulation Overview: In this simulation, you will meet with Jack Sullivan, the Production Manager, and Janet Porter, the Operations Manager at Icon. They are responsible for Icon's bottled water product line. Janet has called the meeting because there has been a sudden fall in demand for one of Icon's main  more...

Economics Products and Markets ...ify four types of economic market. Simulation Overview: In this simulation, you will meet with Janet Porter, Operations Manager, and Jack Sullivan, Production Manager at Icon International, to discuss bottled water costs and profits. Janet and Jack are relying on your expertise in the field of economic market analysis to guide them through some  more...

Economics Foundations of Macroeconomics ...key government policymaking tools. Simulation Overview: In this simulation, you will meet with Elizabeth Thomas, a senior Economics Consultant with Icon International, to discuss issues in macroeconomics. You are applying for the position of assistant in the Economics department. Elizabeth will be asking you some questions about unemployment,  more...

Interpersonal Communication Listening Skills ...nce between hearing and listening. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing  more...

Interpersonal Communication Effective Communication ...teps of the communication process. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The  more...

Interpersonal Communication Telephone Skills ...ategies to control a conversation. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Telephone  more...

Emotional Intelligence Developing Emotional Intelligence Skills ... conversation with another person. Simulation Overview: In this simulation, you will meet with Dean Kramer, Icon's Quality Manager for Industrial Casing Products. Dean is responsible for ensuring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's performance has been outstanding and he was  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...TEN process in a work environment. Simulation Overview: In this simulation, you will be meeting with Nathan Iverson, a coordinator in Icon's Production Department. For the last several weeks, Nathan has appeared to be distracted and on edge, and his performance is suffering, though not seriously. Nathan is aware of his problems, and feels that his  more...

Emotional Intelligence Emotional Intelligence for Executives ...ess in an everyday work situation. Simulation Overview: In this simulation, you will meet with James Cahill, President of Icon's Industrial Services and Manufacturing Division in Boston. You are the Vice President of Home Improvement Solutions, a group that produces siding and other home improvement supplies sold to the consumer market. While the  more...

Effective Presentations Planning a Presentation ...ocess for planning a presentation. Simulation Overview: In this simulation, you will meet with Greg Baldwin, one of Icon International's Product Managers. Greg has several years of experience giving presentations and is familiar with Icon's Worldwide Network Solution, which you will be giving presentations about. Through your questions, you will  more...

Effective Presentations Essentials of Persuasion ...es for using persuasion ethically. Simulation Overview: In this simulation, you will meet with Greg Baldwin, one of Icon's Product Managers, to discuss persuasion and its role in giving effective presentations. Through your questions, you will learn about the challenges of using persuasion and how to persuade an audience ethically. Unit 2:  more...

Effective Presentations The Presentation Process ...steps in the presentation process. Simulation Overview: In this simulation, you will be meeting with Bruce Madison, Icon International's Director of Information Services. Through your questions, you will identify what extemporaneous speaking is, why it is beneficial, and how to prepare an extemporaneous presentation. Unit 2: Preparing to Speak  more...

Advanced Interpersonal Communication Building Relationships ... types of nonverbal communication. Simulation Overview: In this simulation, you have been appointed Interim Director of Industrial Casing Products after your former manager, Harold, left the position. You will meet with Roger McAlister, the Sales Manager for Industrial Casing Products. Roger does not report directly to you, but you will work closely  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...steps of an effective resignation. Simulation Overview: In this simulation, you will meet with your supervisor, Dean Kramer. Dean is the Production Manager for the Plastic Casing Department of Icon's Industrial Services and Manufacturing Division. It has been over two years since you received a pay increase, and you have requested this meeting to  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...a positive organizational culture. Simulation Overview: In this simulation, you will meet with Terrance Martin and Melissa Brown, team leaders in the Market Research department of Icon. The Industrial Services and Manufacturing Division is redefining their culture and has asked for input and suggestions from each department. As the manager of the  more...

Communicating w Difficult People Working with Difficult Employees ...ions caused by difficult behavior. Simulation Overview: In this simulation, you will be meeting with John Laforge, one of your employees in the Accounting Department. John's work has been inconsistent lately, and he often seems indifferent to the work he is assigned. His co-workers have been noticing his apathy, and a comment from one of them  more...

Communicating w Difficult People Handling Difficult Co-Workers ...nflict into constructive conflict. Simulation Overview: In this simulation, you will meet with Cindy Becker, a fellow team leader in Icon's Telecommunications Call Center. The two of you are expected to work together to develop programs and incentives for your individual teams, but you are frustrated by what you perceive as Cindy's lack of  more...

Communicating w Difficult People Communicating with Your Manager ... types of difficult personalities. Simulation Overview: In this simulation, you are Icon's Human Resource Manager and need to investigate an incident between a manager, Robert Bailey, and one of his employees, Susan Darnell. During the encounter, Robert yelled and made abusive comments to Susan. Robert has already acknowledged that the incident  more...

E-mail Etiquette Using E-mail to Communicate Successfully E-mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to  more...

Organizational Communication The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,  more...

Organizational Communication Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...

Listening Skills The Fundamentals of Listening ... Sequence the three steps in the listening process. Simulation Overview: In this simulation, you will meet with Katherine Cavanaugh, a Senior IT Manager, and Ronald Swenson, the Director of Human Resources at Icon International. You are a Training Consultant, and you organize training programs for many different organizations. Katherine and Ronald are considering getting you to set up  more...

Listening Skills Listening Challenges ... notes. Identify the guidelines for taking notes. Simulation Overview: In this simulation, you are a sales representative for Icon International. You are attending an informal presentation by Rachel Thomson, a project manager in Icon's Marketing department. For the past three months, Rachel as been market testing the I-Qube, Icon's newest video game console. Equipped with broadband  more...

Call Center Inbound Customer Service ...llow to provide excellent service. Simulation Overview: Each of the simulations allows you practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Opening the  more...

Call Center Mgt Managing an Inbound Call Center ... wants to establish a call center. Simulation Overview: In this simulation you will meet with Jessica Stone and Amanda Heffner. Jessica and Amanda are managers of the Women's Camping Activities Association (WCAA), a company that organizes and directs outdoor activities, such as camping and kayaking, for women only. Recently, the WCAA has been  more...

Call Center Mgt Measuring Quality Performance ...it to manage critical call volume. Simulation Overview: Icon has decided to upgrade the call center for its Industrial Services and Manufacturing Division in order to more effectively manage increasing call volume. As the Call Center Manager, you will meet with Paul White, a salesperson from VoiceRally, Inc., to discuss purchasing a VRU. Laura  more...

Call Center Mgt Managing Motivating Your Staff ...elect methods for reducing stress. Simulation Overview: As the newly appointed call center manager for Icon's Power Systems Division, you have been charged with the task of establishing a plan to reduce employee turnover by five percent over the next fiscal year. Currently, all call center employees receive formal technical skills training, but no  more...

Customer Relationship Mgt Fundamentals of CRM ... a market intelligence enterprise. Simulation Overview: In this simulation, you are a Marketing Director for Lillian Alley Enterprises, an Icon-owned venture. Lillian Alley, the founder of the company, is a Home, Garden, and Entertaining expert with media and retail divisions. Analyses of the demographics of Lillian's market show that it is made up  more...

Customer Relationship Mgt Implementing CRM ... ensure a customer-focused effort. Simulation Overview: In this simulation, you are a representative of ConTrol-Tac Systems, an Icon-owned subsidiary that provides CRM solutions to external organizations. Today, you will be meeting with Marcus Robinson, Elizabeth Williams, and Mildred Parcells, three members of the Board of Directors for The Glen, a  more...

Customer Relationship Mgt eCRM ...vercome the disadvantages of eCRM. Simulation Overview: In this simulation, you will meet with Dean Kramer, Icon's Director of Sales, and Robin Carlson, Icon's Director of Marketing, to discuss Icon's acquisition of Medical Supply Inc. (MSI), a company that specializes in sophisticated medical supplies. MSI was acquired to contribute to Icon's  more...

Sexual Harassment What Employees Should Know ...ions that involve illegal firings. Simulation Overview: In this simulation, you will be meeting with Cynthia Scott, one of Icon's Human Resources Representatives, as part of your employee orientation process. She will discuss Icon's sexual harassment policy and ask you a series of questions designed to test your knowledge of what constitutes sexual  more...

Sexual Harassment Preventing Sexual Harassment Claims ...ves from sexual harassment claims. Simulation Overview: In this simulation you are a new employee to Icon. You will meet with Ronald Spear to discuss the impact of sexual harassment on the employee, the harasser, and the organization. It is part of Ronald a a s job to have a conversation on this topic will all new employees. Unit 2: A Sexual  more...

Sexual Harassment Resolving Sexual Harassment Claims ...ovide investigators with training. Simulation Overview: In this simulation you will meet with Mildred Parcels, Human Resources Manager. Mildred is building a team to investigate sexual harassment. Mildred is seeking only the most competent employees for the team. Becoming of member of Mildred a a s investigation team may lead to potential bonuses  more...

Workplace Aggression Recognizing Aggressive Behavior ... behavior that could turn violent. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss workplace aggression. Maxwell will provide you with information about why managers and employers should be concerned about workplace aggression, how aggression affects an organization, and what  more...

Workplace Aggression Defusing Aggressive Situations ...n addressing aggressive employees. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss methods of effectively handling workplace aggression. Through your questions, you will identify when you should address aggressive behavior, the personnel who can best provide assistance with  more...

Workplace Aggression Taking a Proactive Approach ...is important when being proactive. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss the importance of taking a proactive approach toward workplace aggression. Through your questions, you will learn about the three steps to taking a proactive approach toward workplace  more...

Recruiting Retention Staffing Your Organization ... a job and creating a description. Simulation Overview: In this simulation, you will meet with Jessica Stone and Ron Spear, to begin planning for an upcoming hiring period within Icon a a s Sales Department in Chicago. To promote a new line of products, Icon is supplementing VinTech a a s current sales force with one hundred additional  more...

Recruiting Retention Internet Recruiting ...o prepare for Internet recruiting. Simulation Overview: In this simulation, you will meet with Lance Helms, Marketing Director, Alexis Bell from Human Resources, and Maggie Roberts, Director of Financial Accounting. Icon is on the verge of expansion and needs to fill positions in Marketing and Accounting as quickly as possible. Lance and Maggie,  more...

Recruiting Retention Keeping Your Good Employees ...ollow the process for orientation. Simulation Overview: In this simulation, you will meet with Linda Autry, a newly promoted Call Center Supervisor in Icon's Consumer Products and Services Division. Linda will need to hire two additional Customer Service Representatives as part of a departmental expansion. In addition, she will be responsible for  more...

Exit Interviewing Skills Preparing for an Exit Interview ...e the best type of exit interview. Simulation Overview: Over the past 36 months, Icon's San Francisco Computing Hardware and Software Division has been experiencing an increasing employee turnover rate. It is now up to 17 percent, and upper management has created a task force to find a way to lower that rate. As the Human Resources Director, you  more...

Exit Interviewing Skills Conducting an Exit Interview ...lines for calming upset employees. Simulation Overview: In this simulation, you will meet with Amy Jenkins and discuss why it is important to conduct exit interviews with departing employees, as well as establish effective guidelines for doing so. In the second part of the simulation, you will meet with Dean Kramer. Dean is upset at how several  more...

Exit Interviewing Skills The Termination Process ...ployee performance and misconduct. Simulation Overview: In this simulation, you are the Production Manager of Icon's laptop and desktop computer assembly in Icon's San Francisco Computing Hardware and Software Division. As a Key Operator for Icon, Nick Simmons will have three primary responsibilities. Icon's commitment to quality requires that  more...

Human Resource Law Management s Role ...f safety, pension, and labor laws. Simulation Overview: In this simulation, you will meet with John Kass, the Senior Human Resources and Development Manager. You are interviewing for an HR position with Icon. Mr. Kass will ask you a series of questions and assess your knowledge of Human Resources law. If you answer his questions correctly, you will  more...

Human Resource Law Americans With Disabilities Act ...ate is qualified to perform a job. Simulation Overview: In this simulation, you will meet with Ronald Spear, a Human Resources Representative, to discuss the importance of Icon complying with the Americans With Disabilities Act. Through a series of questions, you will gain a greater understanding of the Act, the protection it provides to covered  more...

Human Resource Law Equal Employment Opportunity Law ...oyment records should be retained. Simulation Overview: In this simulation, you are a Human Resources Manager at Icon. Recently, Atlas Technologies, one of Icon's chief competitors, was sanctioned by the EEOC for their pre-employment testing practices. The EEOC investigation revealed that the pre-employment testing for Atlas' administrative  more...

Human Resource Law Family Medical Leave Act ...Select actions prohibited by FMLA. Simulation Overview: In the simulation at the end of this unit, you have recently been hired by Icon a a s telecommunications Division as a Benefits and Compensation Manager. Your key job responsibilities include being a liaison between employees, management and insurance carriers, processing paperwork and new  more...

Human Resource Law Fair Labor Standards Act ...employee rights protected by FLSA. Simulation Overview: In the simulation at the end of this unit, you will In this simulation, you will meet with Ronald Spear, Icon's Human Resources Director. As a new HR assistant, you are in the process of completing your pre-employment training and knowledge evaluation. Ronald will ask you a series of questions  more...

Human Resource Law Understanding Privacy Rights ...when protecting employee privacy. Simulation Overview: In the simulation at the end of this unit, you will meet with Icon's HR Compliance Officer, Jessica Stone. She will ask you a series of questions regarding privacy laws. You have been asked to speak on this topic to a number of employees, but Jessica needs to determine your knowledge of the subject first. Unit  more...

360-Degree Feedback Experiencing 360-Degree Feedback ...r collecting 360-degree feedback.. Simulation Overview: In this simulation, you will meet with two managers to introduce a 360-degree feedback program that Icon is implementing. You will need to explain the types of information that should be covered in feedback, characteristics of an effective program, and methods for collecting 360-degree  more...

360-Degree Feedback Implementing a 360-Degree Program ...f an effective 360-degree program. Simulation Overview: In this simulation, you will meet with Robin Carlson, the Human Resources Director in Icon's San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of helping the division implement a 360-degree feedback program to evaluate employee performance.  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ... of a 360-degree feedback program. Simulation Overview: In this simulation, you will meet with John Cunningham, the Director of Human Resources in Icon a a s San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of implementing a 360-degree feedback program, and John wants to make sure you have  more...

Decision Making Problem Solving Decision Making Fundamentals ... to take before making a decision. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Personal  more...

Decision Making Problem Solving Problem Solving Fundamentals ... develop a history of the problem. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing a  more...

Leadership Development Delegation ...ristics of an effective delegator. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Delegating a  more...

Leadership Development Goal Setting ...goals for more difficult projects. Simulation Overview: In each simulation, you will practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Project Goals  more...

Leadership Development Leading the Way ...important to providing leadership. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Creating a  more...

Leadership Development Motivation ...d to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation. Understand the difference between personal and social needs.  more...

Leading the Way Learning to Lead ...y the common leadership pitfalls. Simulation Overview: In the simulation at the end of this unit, you are the newly-installed team leader of the HotBox project team. You will meet with the members of the project team to assess the project's current status. The team is two weeks behind schedule and facing a 30-day deadline for the final design specs, so you'll need to get  more...

Managerial Leadership Creating a Vision ...es for writing a vision statement. Simulation Overview: In this simulation, you will meet with Travis Peterson, Icon's Project Manager, Robin Carlson, one of Icon's Product Managers, and Bruce Madison, Icon's Director of Information Services. As a Project Manager for the new Aries Server product line, it is your job to help guide the team in  more...

Succession Planning Setting Up a Succession Planning Program ...lanning employee relations issues. Simulation Overview: In this simulation, you will meet with Laura Daniels, Director of Human Resources, Amanda Douglas, Team Lead, and Jack Thompson, External Consultant. You are the project manager for the company's succession planning program. Your goal during the meeting is to reach agreement on the formulation  more...

Succession Planning Successors Plan Evaluation Planning Tools ...ting an internal promotion policy. Simulation Overview: In this simulation you will meet External Consultant, Jack Thompson, and Icon International employees Laura Daniels, Computer Technician, and Jeff Patterson, Project Manager. During the meeting, you will try and agree on a succession planning policy. Jeff will chair the meeting. Unit 2:  more...

Women in Leadership Leadership Roles Styles ...sociated with women in leadership. Simulation Overview: In the simulation at the end of this unit, you will meet with Rebecca Helton, a senior manager in Icon's Sales department, to discuss how gender roles in leadership have changed. Rebecca worked her way up through the ranks at Icon and was one of the fist women to attain a senior management  more...

Women in Leadership Becoming a Leader ...for managing outgoing information. Simulation Overview: In the simulation at the end of this unit, you are the Marketing Director for a software product currently in development and will meet with Mary Winford, Product Manager, and Dean Kramer, Sales Manager. The product, referred to now by its development title of OS9, is a new operating system  more...

Women in Leadership Developing a Leadership Path ...ing relationships with co-workers. Simulation Overview: In the simulation at the end of this unit, you will meet with Caroline Harris, a Designer/Developer in Icon's Computer Hardware and Software Division in San Francisco. She has asked to meet with you as an Employee Assistance Program representative because she is experiencing a conflict between  more...

Strategic Decision Making Preparing to Make Decisions ...sion objectives using three steps. Simulation Overview: In the simulation at the end of this unit, you are the Production Manager in charge of supervision Line Managers and helping them meet customer quality standards and on-time delivery requirements for Icon a a s Automotive Electronic Systems in Chicago. Icon supplies mobile multimedia, such  more...

Strategic Decision Making Making the Right Decision ...he pitfalls of generating options. Simulation Overview: In the simulation at the end of this unit, you are part of a team that will decide upon a recommendation for Icon's e-books call center. Icon's effective 24-hour customer service center is located in Graytown, Arizona. However, Icon has been in discussions with a company located in India, which  more...

Six Sigma Deploying Six Sigma ...choosing a Six Sigma project team. Simulation Overview: In the simulation at the end of this unit, you will meet with Bruce Madison, Director of Information Services at Icon International, and Janet Porter, Director of Business Development. You will discuss the guidelines for Six Sigma projects and identify the characteristics of the Six Sigma team  more...

Strategic Decision Making Advanced Decision Making ... of how to manage linked decisions Simulation Overview: In the simulation at the end of this unit, you will meet with Greg Baldwin, the Training Manager in Icon's San Francisco Division. You are about to take the lead on an important project that could have far-reaching effects on the company. Greg has asked to meet with you to ensure that you are  more...

Business Problem Solving Problem Solving Fundamentals ...te questions when problem solving. Simulation Overview: In the simulation at the end of this unit, you will meet with Icon's Senior Product Manager, Roger McAllister. Through a series of pointed questions, Roger will take you through the reasons why there is such a strong need for effective problem solving at the organizational level. In addition,  more...

Business Problem Solving The Problem Solving Process ...se of the problem-solving process. Simulation Overview: In the simulation at the end of this unit, you are the Quality Assurance Director for Icon's Industrial Services and Manufacturing Division, assigned to address a slow decline in the quality of the I-Grill line of gas grills. Over the past several months, the number of complaints about the  more...

Six Sigma Managing Six Sigma Projects ...s of transforming staff functions. Simulation Overview: In the simulation at the end of this unit, you will meet with Stephen Johnson, a Product Manager with Icon International, to discuss his concerns about the proposed quality changes to his department. You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce  more...

Business Problem Solving Critical Thinking Info Analysis ... Avoid errors in reasoning. Simulation Overview: In the simulation at the end of this unit, you are a candidate for an internal project management position at Icon. Because this position is very important and will require extensive problem solving skills, each candidate is going through a number of interviews designed to test his or her  more...

Business Problem Solving Problem Solving Teams ... Conduct a meeting. Simulation Overview: In the simulation at the end of this unit, you are a Senior Project Manager at a contracting firm owned by Icon. Months ago, your firm signed a contract to build an office park and storage facility. However, due to the late completion of other projects and harsh weather, the project is behind schedule. You are the  more...

Goal Setting Reaching Individual Goals ...lines in the GOALS acronym. In the simulation at the end of this unit, you are a graphics team leader who is meeting Bob Carter, Sydney Morrison, and Jeff Harris, new graphics artists who have recently joined your team. You need to explain to your team members the benefits of goal setting and discuss the guidelines for setting effective goals. Unit 2: Setting Goals (0.5  more...

Goal Setting Goal Setting Tools for Managers ...tment to goal achievement. In the simulation at the end of this unit, you are a project manager who has taken over a problematic project. You are meeting with Kathy Benteau, Software Engineer, who, like the other team members, is inexperienced with a project of this scale. Unit 2: Goal Setting with Individuals (0.5 - 1 hour) Identify the  more...

Goal Setting Organizational Goal Setting ... Manage team goal failure. In the simulation at the end of this unit, you will meet with Graphic Artists, Bob Carter, Jeff Harris and Sydney Morrison, to discuss new targets for the coming year. You will also break the goals down into action items. Unit 2: Goal Setting as an Organization (0.5 - 1 hour) Classify a goal by its time frame.  more...

Delegation Understanding Delegation ...loyees a a skill development. Simulation Overview: In the simulation at the end of this unit, you will meet with Anna Strzelecki, Marketing Manager at Icon International, and Ronald Spear, Marketing Assistant. You are the Brand Manager in Icon's Marketing department, but there have been a number of complaints lately about your work. Anna wants to work with you to  more...

Delegation The Delegation Process ...consider when choosing delegates. Simulation Overview: In the simulation at the end of this unit, you will meet with Anna Strzelecki, Marketing Manager at Icon International. You have been looking at ways to analyze tasks and appoint delegates. Anna has offered to test you on these areas before you put them into practice. Unit 2: Briefing (0.5 - 1 hour)  more...

Delegation Monitoring Evaluating Results ... their own solutions to problems. Simulation Overview: In the simulation at the end of this unit, you are the Brand Manager in Icon's Marketing department. You have decided to delegate two tasks, review and communication, to Ronald Spear, Marketing Assistant and Lan Nguyen, Marketing Team Leader. You will assign these tasks, provide support and encouragement, and review  more...

Employee Performance Managing Difficult People ...hen faced with a difficult person. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2:  more...

Value Chain Management Elements of the Value Chain ...onal activities that create value. Simulation Overview: In the simulation at the end of this unit, you will meet with Scott Fletcher, Logistics Manager, to discuss reasons for adopting a value chain model, the differences between the value chain and the supply chain, and the key aspects of value chain management. Scott will also ask you questions  more...

Employee Performance Providing Feedback ...edback with the appropriate focus. Simulation Overview: In this simulation, you will meet with John Cunningham, one of Icon International's Human Resources Assistants, to explore the benefits providing constructive feedback. Unit 2: The Processes for Providing Feedback (0.5 - 1 hour) Provide feedback to teams in an  more...

Employee Performance Resolving Conflict ...esolution and conflict management. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Conflict  more...

Essentials of Management Negotiating Skills ...ze whether to reveal your limits. Simulation Overview: In this simulation you will be meeting with a sales representative from a leading provider of computer software. You want to establish a relationship with their company and negotiate a short-term agreement for the installation and customization of software. Unit 3: Mutually Beneficial Negotiating (0.5 - 1 hour)  more...

Essentials of Management Succeeding as a New Manager ...react to your new role as manager. Simulation Overview: In this simulation, you will meet with Carla Jackson, an Assistant in Icon's Human Resources Department. Through your questions, you will learn about the importance of having the right attitude as a manager, the different methods of management, how to develop your own management style, and what  more...

Essentials of Management Creating a Positive Workplace ...e to promote a positive workplace. Simulation Overview: In this simulation, you will meet with Carla Jackson, an Icon International Human Resources Assistant, to discuss the benefits of a positive workplace, how an employee's positive or negative attitude can affect the workplace, and how to promote a positive workplace. Unit 2: Encouraging  more...

Value Chain Management Managing a Value Chain ...ys to use the Web to create value. Simulation Overview: In this simulation, Icon International plan to introduce aspects of Value Chain Management into your department. This is a pilot project and you have been chosen specifically to implement this change. You are meeting Keith Collins to make sure you have a good understanding of how to analyze  more...

Essentials of Management Maintaining a Productive Workplace ...ces that can improve productivity. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants, to discuss productivity. Through your questions, you will learn how to measure productivity, the two factors that influence productivity, and ways to maintain a productive workforce. Unit 2:  more...

Conducting Meetings The Meeting Process ...mon misconceptions about meetings. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process for conducting meetings. Through your questions, you will identify what the different types of meetings are, discuss the benefits organizations gain from meetings, and uncover the common misconceptions associated  more...

Conducting Meetings Managing a Meeting ...cs of an effective meeting leader. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process for managing a meeting. Through your questions, you will identify who should lead meetings, the different types of meeting leaders and the characteristics of effective meeting leaders. Unit 2: Making Decisions  more...

Conducting Meetings Effective Meeting Communication ...sitive climate when communicating. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process of communicating during meetings. Through your questions, you will learn about the differences between positive and negative meeting climates, as well as how to build a positive meeting climate through your  more...

Value Chain Management Managing the Transition to a Value Chain ...in understanding your competitors. Simulation Overview: In the simulation at the end of this unit, you will meet with Kathy Edwards, Regional Marketing Manager, and Keith Collins, Marketing Assistant at Icon International. You are about to be appointed Area Sales Manager for Icon's sales team. Icon is about to merge with an IT company, ITWare, which  more...

Change Management Managing Change ...urage resilience within employees. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Implementing  more...

Change Management Adapting to Change ... phases of the transition process. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss the truths about change, the difference between change and transition, and the transition process. Unit 2: Responding to Change (0.5 - 1 hour)  more...

Facilitation The Effective Facilitator ...tween facilitation and leadership. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Through your questions, you will discover the purpose of facilitation and learn the benefits of using facilitators. You will also learn how to differentiate between a meeting's content and its  more...

Facilitation The Facilitation Process ... divergent to convergent thinking. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Janet frequently assumes the role of a facilitator during product development meetings, so she would like to pass on her knowledge of facilitation to you. Through your questions, you will learn the  more...

Total Quality Management Fundamentals ...f a quality cost reporting system. Simulation Overview: In this simulation, you will meet with Don Hamilton, Regional Vice President of Sales at Icon International. You are a consultant hired to study the effects of the recent loss of sales, and you have worked with Don on previous occasions. Don has called this meeting to make sure that you do not  more...

Facilitation Facilitating Challenging Situations ...y steps to foster healthy debates. Simulation Overview: In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Janet has a substantial amount of experience with facilitation that she would like to pass on to you during this conversation. Through your questions, you will learn the sources of conflict in a team  more...

Correcting Performance Problems Identifying Performance Problems ...reasons for an attendance problem. Simulation Overview: In this simulation, you will meet with David Williamson, an Account Executive. David has been a very good employee, but recently he has had serious attendance problems, missing five days in the last month without giving notice and arriving late repeatedly. In the course of your meeting with  more...

Total Quality Management Principles ...tify ways to manage team conflict. Simulation Overview: In this simulation, you are a Marketing Manager at Icon International. You've called a meeting to try to turn around the results of a recent poll by a leading financial media organization, which found it was bottom of the customer satisfaction table. In response to this, you've set up a focus  more...

Correcting Performance Problems Addressing Performance Problems ...for conducting a feedback session. Simulation Overview: In this simulation, you will be meeting with Robin Carlson, an account executive for Icon. After meeting several of Robin's customers at a recent tradeshow, you learned that they were unaware of improvements being made to Icon's Uninterrupted Power Source (UPS) products. Keeping existing and  more...

Correcting Performance Problems Disciplining Employees ...y following the appropriate steps. Simulation Overview: In this simulation, you will meet with Carla Jackson, a Human Resources Assistant, to discuss the performance of one of your Account Executives, Eric Pullman. Eric has had problems correctly completing the order forms for his sales transactions, which could be deemed as a failure to meet Icon's  more...

Managing Performance Establishing a Peformance Plan ... a new employee's job description. Simulation Overview: In this simulation, you will be meeting with Monica Washington, a newly-hired Account Executive in the Sales Department. You will need to discuss with her the various responsibilities of her position as they are outlined in her job description and establish a good foundation on which to base  more...

Total Quality Management Implementation and Tools ...al points of the evaluation stage. Simulation Overview: Icon International's market position has come under threat from a new competitor. It has been decided that to maintain their competitive advantage, Icon need to adopt a TQM system. As part of the team set up to implement the system, you have been asked to attend a meeting on whether or not the  more...

Managing Performance The Performance Appraisal Process ...k about an employee's performance. Simulation Overview: In this simulation, you will meet with Patty Chen, a Customer Service Representative, to review the self-evaluation portion of the performance appraisal process. As Patty's supervisor, you will need to emphasize the importance of the self-evaluation and give Patty clear instructions on how to  more...

Managing Performance Overcoming Performance Appraisal Challenges ...dentify forms of progress reports. Simulation Overview: In this simulation, you will meet with Jennifer Braxton, a very able employee who has taken on many diverse duties within the area of office services in Icon's Consumer Products and Services division. She has performed with poise and dexterity in an environment that moves at break-neck speed,  more...

Managing the Expert Understanding Experts ... compensation expected by experts. Simulation Overview: In this simulation, you will meet with Nancy Hurst to discuss recruiting and retaining experts. You will discuss advantages and disadvantages of employing experts, how to assess their skills, and compensation they expect. Throughout your conversations, Nancy will ask you questions to encourage  more...

ISO 9001 2000 Overview of Standards ...te a documented process flowchart. Simulation Overview: In this simulation, you will be meeting Carla Jackson, a Director of Quality Assurance with Icon international, to discuss the benefits and the different standards of ISO, key principles and the steps in the process of a Quality Management System (QMS). Carla will be asking you questions to  more...

Managing the Expert Developing a Successful Environment ...r preventing resistance to change. Simulation Overview: In this simulation, you will meet with Barbara Banman, a Results Coach with ELANEX Life strategies. Barbara was retained by Icon to personally coach Icon's top level executives, whom she has met with on a bi-weekly basis for the past two and a half years. As the VP of Human Resources, you have  more...

Managing the Expert Managing the Unique Needs of Experts ...xpert with a prima donna attitude. Simulation Overview: In this simulation, you are a Manager in Icon's Computing Hardware and Software Division. You have recently hired as a consultant Bruce Madison, a Scientific Systems Analyst with an expertise in Numerical Analysis. Bruce has a history of pushing companies to the cutting edge of technology and  more...

Coaching Building Relationships ...tivators for individual employees. Simulation Overview: In this simulation, you will meet with Marcus D'Angelo and Nancy Hurst, two Software Marketing Department Supervisors. You need to coach them to work more effectively with employees from other departments within their division. To do this, you will need to establish relationships with the  more...

Coaching Applying the Coaching Process ...acronym when coaching an employee. Simulation Overview: In this simulation, you will meet with Lance Helms, a recently promoted Systems Integrator. Lance is responsible for maintaining the network of one of Icon's largest and most demanding clients, who is ready for a major network upgrade. You need to mentor Lance and build a coach/employee  more...

Coaching Communicating with Employees ...cation by analyzing body language. Simulation Overview: In this simulation, you will be meeting with Cindy Becker, a software developer. Cindy is responsible for compiling the work of other developers on the team in order to create the final program for a new product. You need to use appropriate language and watch for nonverbal communication to  more...

Business Ethics Ethical Decision Making ...using the decision-making process. Simulation Overview: In this simulation, you will meet with Trina Hansen, a recently hired Account Executive. Being new to the company, Trina is unsure of certain procedures at Icon. She believes that several of her co-workers have been taking office supplies and equipment home. She realizes that theft is wrong,  more...

Business Ethics Managerial Business Ethics ...utions violate ethical principles. Simulation Overview: In this simulation, you will meet with Caroline Harris, a District Sales Manager, and Maggie Roberts, a Senior Account Executive, to discuss hiring options for an open Senior Account Executive position. One candidate for the position, Jeff Rayburn, is currently employed with Icon's biggest  more...

Business Ethics Organizational Ethics ...Perform an internal ethical audit. Simulation Overview: In this simulation, you will meet with Colleen Ford, Director of Customer Relations, Don Hamilton, Director of Shareholder Relations, and Carol Chung, Director of Employee Relations, to conduct an internal ethical audit of Icon's Computer Hardware and Software Division. As Vice President of  more...

Negotiating Preparing for a Negotiation ...ess for establishing requirements. Simulation Overview: In this simulation, you will meet with Susan Cole, one of Icon's Budget Accountants, and Terrence Martin, the Network Engineer assigned to your team. The three of you will be preparing for an upcoming negotiation with Empire Financial. You are taking over the head negotiating role for Caroline  more...

Negotiating The Negotiation Process ... steps of the negotiation process. Simulation Overview: In this simulation, you will meet with Maggie Roberts, the Vice President of Software Development. Maggie has called this meeting to discuss the budget for the upcoming fiscal year. You are the product manager of one of Icon's most successful and highest rated software lines. Both you and  more...

Operations Management Operations Components ...ems in facility layout operations. Simulation Overview: In this simulation, you will meet with Steve Tomlin, a Vice President of Operations at Icon. You are a candidate for a position as an Operations Manager for a new and innovative product. Steve's goal is to test your knowledge and determine if you're qualified for such an important position.  more...

Managing Generations in the Workplace Generations Working Together ...win-win solution in the workplace. Simulation Overview: In this simulation, you will attend an interview for the position of coach for the Management department. John Cunningham, Human Resources Assistant, and Sara Hernandez, Human Resources Assistant, will be asking you questions to assess your potential as a coach in Icon International. Unit 2:  more...

Managing Generations in the Workplace Recruitment Retention ...y orient an e-Generation employee. Simulation Overview: In this simulation, you will meet with John Cunningham, Human Resources Assistant with Icon International. You are a new recruit in Icon a a s Human Resources department and he will be meeting with you as part of the orienting process. He will specifically test your understanding of  more...

Managing Change Implementing the Change Process ...ehaviors of a good change leader. Simulation Overview: You will meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change  more...

Managing Change Overcoming Change Obstacles ...an prevent crises from occurring. Simulation Overview: You will meet with the District Sales Manager at Icon International. Through her questions and your answers, you will gain a better understanding of the obstacles to change. Unit 2: Creating a Change Environment (0.5 - 1.5 hours) Identify why you need to approach change creatively.  more...

Managing Change Managing Yourself Through Change ... the endings phase of transition. Simulation Overview: You will meet with Icon International a a s District Sales Manager, the Director of Finance, and a Product Manager. Your goal during this meeting is to discuss upcoming changes to Icon a a s product lines as well as map out a transition process for these changes. Unit 2: Coping with Uncertainty (0.5 - 1.5  more...

Managing High Performers Creating a Retention Strategy ...ge relevant to talent management. Simulation. Unit 2: Developing a Retention Strategy (0.5 - 1.5 hours) List advantages of a culture of retention. Identify reasons for retaining high performers List reasons why high performers remain with an organization. Identify  more...

Managing High Performers Defining Finding High Performers ...job matching for high performers. Simulation. Unit 2: Competencies of High Performers (0.5 - 1.5 hours) Identify the steps to take when compiling your needs criteria. Identify the professional competencies of high performers. Identify the emotional competencies of high performers.  more...

Managing High Performers Implementing Recognition Programs ...tify features of a coaching plan. Simulation. Unit 2: Managing High Performers a a Careers (0.5 - 1 hour) Identify steps in a high performer management model. Identify guidelines for performance planning. Identify guidelines for enriching the high performer a a s job experience.  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...tection mechanisms. The course concludes with coverage of simulations as a means of planning, essential templates, and planning for communications. Learn To To define organizational crisis. To identify types of crisis situations. To identify the phases of a typical crisis. To  more...

Organizational Crisis Mgmt Managing a Crisis ...unching a product after a crisis. Simulation Overview: Icon Automotive Products is facing a crisis. It recently launched ''Star Polish,'' a product which was marketed as being able to make any car look like new. A dynamic marketing campaign surrounded the launch and included television advertising and in-store promotions. The success of the product is vital to the  more...

ISO 9001 2000 The Auditing Process ... Develop an opening meeting agenda Simulation Overview: In this simulation, you will meet with Nicholas Richter, the President, and Carla Jackson, the Director of Quality Assurance, both of whom are employed by Icon International. You will be discussing requirements for the audit process, reasons for holding an opening meeting before an audit takes  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ... the crisis aftermath evaluation. Simulation Overview: In this simulation, you will meet with Travis Peterson, Director of Human Resources, Carolyn Harrison, Communications Assistant, and Paul White, Project Manager to discuss ways in which Icon can improve its handling of communications during crisis situations. This is something Icon has not done well in the past, and  more...

HIPAA Privacy Health Care Employees ... specified under the Privacy Rule. Simulation Overview: In this simulation, you are a member of the administration team at a large, urban hospital. The hospital administrator has made it your responsibility to update the staff on HIPAA and has agreed to join this meeting. You have attended a number of informative HIPAA seminars, but you will require several more training  more...

HIPAA Privacy Insurers ... Identify HIPAA penalties. Simulation Overview: In this simulation, you are a member of the administration team at a large insurance firm. You have been assigned the task of bringing the staff up to date on HIPAA. You have attended a number of informative HIPAA seminars, but you will require several more training sessions before you are certified by HIPAA. Unit  more...

HIPAA Privacy Business Associates ...es of security threats to systems. Simulation Overview: In this simulation, you are a member of the administration team at a claims repricing firm. You have been assigned the task of bringing the staff up to date on HIPAA. You have attended a number of informative HIPAA seminars, and today you meet with several others to discuss HIPAA basics. Unit 2: HIPAA Privacy Rule  more...

Project Management Essentials Planning a Project ...eating a work breakdown structure. Simulation Overview: In this simulation, you will meet with Jessica Stone, one of Icon's Senior Project Managers. Jessica's goal is to review the process of defining a project. By determining project goals and objectives, in addition to project constraints, you will be well prepared to complete the project in the  more...

Project Management Project Scheduling Budgeting ...dentify features of a Gantt Chart. Simulation Overview: In this simulation, you meet with David Morris, an experienced project manager at Icon. David will ask you a series of questions about the fundamentals of project development and the various techniques and diagrams that you can use to ensure effective project schedules. Unit 2: Scheduling the  more...

Project Management Essentials Controlling Closing a Project ... steps for accommodating a change. Simulation Overview: In this simulation, you will meet with Linda Autry, a Product Development team leader to discuss project change and ways to control change. Linda has led a number of project teams and gained a great deal of experience in the field. Since you are a new project manager, management thought it  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...lder expectations and constraints. Simulation Overview: In this simulation, you will meet with Colleen Barnes, Drew Canfield, and Mildred Parcells. You are an employee of Icon Bottling Company, one of the largest manufacturers of non-alcoholic beverages in the world. As the Project Manager, you've been asked to lead the creation of a new installment  more...

Advanced Project Mgmt Project Estimating Techniques ...odified Delphi method is complete. Simulation Overview: In this simulation, you are attending a weeklong project management conference. You will meet with Nancy Hurst, an experienced project manager who will ask you a series of questions designed to test your knowledge of time-box, life-cycle, and Delphi estimates. Through her questions and your  more...

Advanced Project Mgmt Managing Accelerated Projects ...ook at when shortening a schedule. Simulation Overview: In this simulation, you are one of a few Icon employees who have been specifically chosen to enter a new, internal project management training program. This long-term program is intended to expose you and to a wide variety of project management subjects in the hope that you will all be  more...

Advanced Project Mgmt Setting Up a Project Office ...project office steering committee. Simulation: In this simulation you will meet with Paul White, Icon's Director of Product Development. Paul is in the process of seeking out candidates to take over as Project Manager for the company-wide computer upgrade process. You have expressed some interest in the position, so Paul has requested a meeting to help determine your  more...

Advanced Project Mgmt Portfolio Management ... portfolios to their descriptions. Simulation Overview: In the simulation at the end of this unit, you are the Vice President of Operations at Icon International. You are meeting with the Director of Sales and the Director of Marketing. In recent years, Icon has noticed a decrease in the quality of their customer relationships. There is a proposal  more...

Advanced Project Mgmt Project Management Maturity ...ure from level two to level three. Simulation Overview: In the simulation at the end of this unit, you will meet with Anita Cobb, a Project Manager, to discuss characteristics of companies at project management maturity levels one and two. Throughout your conversation, she will ask you questions to gauge your understanding of the maturity levels.  more...

Project Leadership Leading the Project Team ...p styles used by project managers. Simulation Overview: : In this simulation, you will be meeting with Icon's Human Resources Director, Lori Myers. In order to help you prepare for your responsibilities leading a project team, Lori will ask you series of questions about the kinds of characteristics, skills, and leadership styles that a good project  more...

Managing IT Projects Project Planning Execution ...ical path from a network diagram. Simulation Overview: In the simulation at the end of this unit, you will meet with Don Hamilton, IT Project Manager at Icon International. He was recently asked if he could take on a major project involving the transformation of a retail business into an online operation. Unfortunately, Don is unable to take on such a project due to  more...

Managing IT Projects Project Control Closure ...trol the effects of scope change. Simulation Overview: In the simulation at the end of this unit, you will meet with Dave Spencer, project sponsor, and lead software engineer, Cindy Becker. Dave wants to change the project scope significantly. You must control the scope of the project and abide by the rules in the change management plan while balancing the triple  more...

Team Management High Performance Teams ...Recognize the lifecycle of a team. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting  more...

Team Leadership Developing A High Peformance Team ... used when selecting team members. Simulation Overview: In this simulation, you are the Exhibition Manager for Icon's Computing Hardware and Software division. To begin planning for your division's most important trade show, the CST Expo, you will meet with your supervisor, Dean Kramer, Marketing Director; Maggie Roberts, Public Relations Manager;  more...

Team Leadership Conducting Productive Team Meetings ...nes for documenting team meetings. Simulation Overview: In this simulation, you and Elizabeth Thomas, an Engineer in Icon's Product Development Department, have been named co-leaders of the Budget Committee for the upcoming fiscal year. In preparation for your first team meeting, you will be sitting down with Elizabeth to establish the particulars  more...

Team Leadership Promoting Your Team s Effectiveness ...to measure progress of team goals. Simulation Overview: In this simulation, you will meet with Don Hamilton, Director of Custom Software Services; Greg Avery, a Senior Programmer; and Stacey Brighton, Sales Director, for Icon's Computer Hardware and Software Division. The Software Development group was recently divided in order to add a new area of  more...

Six Sigma Six Sigma Essentials ...hases of Six Sigma implementation. Simulation Overview: In the simulation at the end of this unit, you will meet with Maggie Roberts, Vice President of Products and Services at Icon International, to answer questions about applications of statistics, the aims of Six Sigma, and the phases of its implementation. Unit 2: Six Sigma Tools (0.5 - 1  more...

Team Conflict Resolving Team Conflict ... following the correct guidelines. Simulation Overview: In this simulation, you will meet with Dean Kramer, Icon's Director of Information Services, Caroline Harris, Icon's District Sales Manager, and Terre Jones, Icon's Product Manager for the Video Conferencing Solution. As the Assistant Project manager for the VCS, you have been asked to join the  more...

Team Conflict Working in Diversified Teams ...onflict in a diverse team setting. Simulation Overview: In this simulation, you will meet with Drew Canfield, Sales Director for the Telecommunications Division, Carla Jackson, the division's Trade Show Coordinator, and Greg Baldwin, the division's Marketing Communications Director. You are joining the team as the Public Relations Director. You are  more...

Team Conflict Overcoming Conflict with Communication ...mary causes of team conflict. • Simulation Overview: • In this simulation, you will meet with John Cunningham and Marcus D'Angelo, two of Icon's Customer Service Managers in the Telecommunications Division. You have all been chosen to be part of a team that will evaluate the current employee recognition program. A recent employee survey  more...

Team Participation Teamwork Fundamentals ...tify the main categories of teams. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Role of  more...

Team Participation Team Communication ... breakdowns in team communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss various aspects of team communication, identify why silence may actually communicate a message, and what factors cause breakdowns in team communication. Unit 2:  more...