Online Situations eLearning - Training Resources

Brilliant Business Writing and Communication ...elations. Practical lessons draw from real-world business situations that professionals face every day, and a special section on e-mail communication addresses the challenges of using this new medium. The course is written in a lively, down-to-earth style that`s focused explicitly on the most common issues and questions that business professionals face in the workplace. Examples, exercises,  more...

Human Resource Management in the 21st Century Human Resource Management in the 21st Century takes the participant from the traditional HR practices, to the focus on new and innovative HR practices of the 21st Century. Virtual offices, independent workforce, customers with multiple areas of interest and geographic locations all contibute to the HR challenge within today`s organizations. Today the battle to recruit and retain organizational  more...

Essential Spanish ...ls which will be more than enough to get you through most situations you will encounter on your first holiday or business trip. You will be tested on Listening, Reading and Writing. Spoken words will not form part of your assessment. Our course is fully supported by online tutors, who will monitor and guide your progress and offer individual support. They will contact you regularly by email to  more...

Learn Grammar the Easy Way (Part 1) ...reet. Yes, your words are your ?calling card? in a lot of situations. As such, it is important that they present you in the best light possible. Having a better understanding of grammar and how its pieces fit together can really help you. The coursework in part one focuses on the basics of grammar: parts of speech and sentence structure. These are the building blocks from which all written  more...

Dealing with Customer Complaints ...chnique to help work through challenging customer service situations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Dealing with Customer Complaints When customers complain, it shows they care. You want customers to  more...

Sexual Harassment in the Workplace Series ...tivities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Decision Point activities allow learners to work toward an outcome in an interactive environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple  more...

Managing Conflict And Difficult Behavior DISCONTINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior  more...

Managing Meetings ...techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people and  more...

Six Sigma Green Belt Personal Training Library ...ect components internally on real life (versus contrived) situations. The Six Sigma Green Belt Library gives one learner access to four core Green Belt courses: Six Sigma Start-Up, DMAIC Problem-Solving, SPC Workout, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Six Sigma Start-Up is an introductory course on the principles and practices of Six  more...

Six Sigma Black Belt Personal Training Library ...ect components internally on real life (versus contrived) situations. The Black Belt Library gives one learner access to our four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE: Screening Experiments. It is recommended that you take the Green Belt Library as a prerequisite for the Black Belt Library. FMEA Investigator provides step-by-step  more...

Six Sigma Management and Leadership Training Program ...ect components internally on real life (versus contrived) situations. In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an organization`s longevity and success. This course provides an in depth look at the Six Sigma management and leadership principles originally developed by Motorola and perfected by corporations like General Motors and General  more...

Spanish Language: Fall Protection (Protecci n contra las ca das) ...SHA requirements for Fall Protection. The course explains situations when Fall Protection should be used, correct Fall Protection equipment for a situation, and proper use and inspection of the equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish  more...

Spanish Language: Temporary Barricades (Acordonamiento temporales) ...ough proper use of such barricades, exposure to hazardous situations can be reduced. Topics covered are types of barricades and when to use them, responsibility for barricades and procedure for entry into barricaded areas.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the  more...

Safe Computing For Educators ...entative tools and best practices to help you avoid these situations on a daily basis. It is important to defend your computer against malicious threats in the most effective manner possible. This class arms you with the knowledge necessary to protect your computer and have a safe computing environment. In order to do this, the course combines textbook learning with hands-on exercises to give  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...ions comprehensively test your ability to apply skills to situations that you may face in your purchasing job. And, again, you take it online meaning that you DO NOT have to travel to a testing facility. You can take the exam from anywhere that you have access to a computer connected to the Internet.Step #3: Submit Your Purchasing Certification Application. The application helps you compile  more...

Providing Excellent Customer Service in a Multicultural Environment ... part of working in libraries today. But it also presents situations that may be new and unsettling for you. This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. This course will introduce you to the basics of how diversity and culture impact your understanding of and response to  more...

Professional Bar Management ...This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business. Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle  more...

Microsoft Excel For Purchasing Professionals ...analyses through exercises that are based entirely on the situations that you face in your purchasing work. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Microsoft Excel For Purchasing Professionals Are you failing to take  more...

Market Leadership in an E-Commerce Age ...e to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the mechanisms and processes of this information e-commerce environment that surrounds us and  more...

Managing Difficult Patrons With Confidence! This course is intended to provide each participant with a basic tool-kit that can be applied to manage a variety of difficult patron situations. Managing Difficult Patrons With Confidence! Dealing with difficult patrons is a never-ending topic among library staff, especially those working in public libraries. This course is intended to provide each participant with a basic tool-kit that can be  more...

How To Master Communications ...ation skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication  more...

Fall Protection ...equipment, but will also be trained to identify and avoid situations that might result in a fall hazard. If you have a dream that each of your employees will not only know the requirements for each fall protection system, but also know how they work so you can be sure they are working, then start using our Fall Protection course. This course can be taken in a self-directed pace. You can  more...

ESL for Business - Letters and Memos In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling  more...

ESL for Business - Special Documents ...xtbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The teacher-tutor will assign you readings and grammar exercises to do based on the areas in which YOU need improvement rather than just a standard reading/exercise that everybody does. You may bring to class one document to work on and revise it over the  more...

Effective Business Communication Series ...tivities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Audio accompanies each lesson page throughout the course. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats,  more...

Doing Business in China ...tivities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job. Decision Point  more...

ESL for Business - E-mail Communication ...xtbook, you will have assignments that reflect real-world situations and someone who will read over your work and provide feedback on it. The teacher-tutor will assign you readings and grammar exercises to do based on the areas in which YOU need improvement rather than just a standard reading/exercise that everybody does. You may bring to class one document to work on and revise it over the  more...

Doing Business in India ...tivities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Streaming video scenarios illustrate real world issues and solutions discussed in the course. Audio accompanies each lesson page throughout the course. MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job. Decision Point  more...

Copyright Basics for Librarians This course will enable the student to better understand copyright and make decisions based on solid baseline information, not rumor or possibly erroneous "common knowledge". Copyright Basics for Librarians Copyright is a hot topic in librarianship and commerce. Knowing what copyright entails and how to deal with the most basic copyright situations in library can help you avoid common copyright  more...

Build Your Own BIZ(tm) - Pricing Your Product This course will help you price your product for profitability and stability.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your  more...

Better Business Writing in One Week This practical course helps business professionals write with greater confidence and accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...ves discussed in each lesson plan. Actual problem solving situations will be introduced to reinforce the concepts presented in the lesson plan. By actually working through these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during online help development. This interactive method will enhance the individual?s  more...

Complaints And Angry Customers Complaints And Angry Customers The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they?ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with  more...

Coaching and Counseling Course description -- It would be na ve to think that all employees have the skills necessary to succeed without even being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees.  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging  more...

Dealing With Violence In The Workplace Course description -- More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication,  more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating  more...

Communicating in Sales Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level  more...

Success over Stress "Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health." Stephen Palmer, "Occupational Stress".Contrary to popular belief, stress itself is never a good thing--it is always harmful. This course will  more...

Planning Your Field Sales Approach ... developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account profiles, emphasizing the information needed for effective field sales pre-call planning. Finally,  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.  more...

Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to  more...

Facilitative Tools and Formats Offering Options ...old a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the standard one-facilitator group meeting or work session. You will examine the advantages and disadvantages of co-facilitating meetings and work groups. With that knowledge, learn to divide and  more...

Facilitative Leadership ...veryone takes a share. If you've experienced any of these situations and want to make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more cohesive, supportive learning environment. This course starts by identifying the differences between group facilitators and facilitative leaders. You will learn  more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to  more...

Cross-selling in a Customer Service Call ... sales opportunities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions, handling objections and closing the sale. These additional call skills will help you perform your tasks more effectively. Flexible customer service agents, who can  more...

Using Surveys to Measure Customer Satisfaction ...son describes the various survey methods and explains the situations for which each is the most suited. With this knowledge, you will be able to choose the method that will achieve the maximum response for you within the constraints of available resources and time. The same applies to selecting the most appropriate sampling method, and what you learn from this course will enable you to make the  more...

Customers Confrontation and Conflict ...ods to deal with all types of potentially confrontational situations. You'll be able to identify elements of emotional response that interfere with good customer service. Staying cool, calm, and customer-connected is a critical learning objective for this course. Develop communication skills that defuse customer complaints. Learn and differentiate the best methods to handle difficult customers  more...

Overcoming Difficult Service Situations ...to cut and run, but coping with even the most challenging situations is part of customer service. This course is designed to give you the means to hang in there when the going gets especially tough. Recognition of the warning signals is an important first step. Then you'll practice strategies that de-escalate confrontational clients. Admitting mistakes is an easy concept, but for most people,  more...

Giving Feedback A Manager s Guide The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the  more...

Crafting Deals "A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or  more...

The Dynamics of Interacting "The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you  more...

Negotiating Inclusively .... How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this situation might go sour during the negotiating process? Inclusive Negotiating is about becoming familiar with both the similarities and the differences among different types of people. In this course, you will explore the  more...

American Business Formations in the 21st Century ...roduced to strategies for avoiding antitrust liability or situations where courts may "pierce the corporate veil."Finally, this course explains the bearing income taxation can have on commercial transactions between different business formations, as well as the impact on organizations when vendors or customers seek bankruptcy protection or voluntarily go out of business. In light of these  more...

Effective Intergender Relationships ...erences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. They pick up on different cues in conversations, and often the meaning  more...

Understanding Writing Mechanics One of the biggest challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This  more...

Workplace Communication Skills ...ty to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to establish intent, both other people's intent, and your own. This course covers the three prime strategies that will enable you to do this. By speaking assertively, you can make your intentions clear, and in this course you will have the opportunity to practice several  more...

Communicating for Results ...or best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show  more...

Resolving Conflict with Communication Skills Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with  more...

Enhancing Listening Skills Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your  more...

An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Creating a Positive Attitude ...but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn't always easy to be positive. You may feel that the odds are stacked against  more...

Organizational Communication - The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,  more...

Organizational Communication - Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...

Obtaining Results from the Boss What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing  more...

Responding to and Controlling Project Risk ...situations or conditions that may or may not occur is imperfect and incomplete, and this uncertainty affects decisions and outcomes. Whenever decisions must be made without perfect knowledge--which is nearly all the time--there is risk. Contrary to popular opinion, however, risk is not always negative; uncertainty results in positive risk (also known as opportunity) as well. It is the project  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This  more...

Six Sigma Reducing Variation to Improve Quality "What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...

Effective Budget Management ...geable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will learn how to develop a cash budget and utilize various techniques to determine a company's  more...

Communication and Leadership You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate  more...

Coaching Performance ...start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's  more...

ISO 9001 2000 - Implementing Standards "ISO 9001: 2000: Implementating Standards": This course examines the principal ISO Clauses, highlighting new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently.  more...

HTML 4 Part 2 Advanced Topics ... in a CGI script. • Match the status codes with the situations in which they are used. • Identify the correct URL encoding by applying URL encoding rules. • Identify the features of input-decoding programs. • Identify the nonparsed header in a CGI script for bypassing a server. • Identify the CGI script used to display specified output in a browser. • Match  more...

HTML 4 Part 1 HTML Fundamentals ...features of HTML. • Match the types of DTD with the situations in which they are used. Unit 2: HTML Documents 1 hour • Identify the code used to create an HTML document. • Identify the code used to perform basic formatting in an HTML document. • Complete the code used to align the text in a specified HTML document. • Complete the code used to perform  more...

HTML 4 Part 1 HTML Fundamentals ...features of HTML. • Match the types of DTD with the situations in which they are used. Unit 2: HTML Documents 1 hour • Identify the code used to create an HTML document. • Identify the code used to perform basic formatting in an HTML document. • Complete the code used to align the text in a specified HTML document. • Complete the code used to perform  more...

Directory Technologies Part 3 Active Directory Integrating Technologies Course Overview The is the third course in a three part series that introduces the features of Windows 2000 and its purpose, and the features and benefits of Active Directory. It also covers how to install Windows 2000 Advanced Server, and how to configue Active Directory. It identifies common Active Directory management tasks, as well as covers how to manage and troubleshoot Active Directory.  more...

Directory Technologies Part 2 NDS eDirectory ... hours • Match the purposes of eDirectory with the situations in which they are applicable. • Match the benefits of eDirectory with the situations in which they are applicable. • Identify the utilities of eDirectory. • Run DSREPAIR on a NetWare 5.0 server to prepare the server for installing eDirectory on the server console. • Install NetWare 5.0 Support Pack on a  more...

Directory Technologies Part 1 Directory Server Model ...ctions. o Match the components of the FSD model with the situations in which they are used. o Match the Discovery component features of the FSD model with the situations in which they are used. o Identify the Security component features of the FSD model. o Match the Storage component features of the FSD model with the situations in which they are used. o Identify the Relationship component  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...S tree by using the INSTALL utility. • Identify the situations in which you change the identity of a server. • Modify the identity of a server by using the NWCONFIG utility. • Prepare NDS for hardware upgrade by using the DSMAINT utility. • Restore NDS after hardware upgrade by using the DSMAINT utility. • Sequence the steps for recovering a failed server. •  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...NDS Manager utility. • Match replica types with the situations in which they are created. • Label the servers in an NDS tree with the associated NDS references. • Create a replica by using the NDS Manager utility. • Delete a replica by using the NDS Manager utility. • Update an out-of-sync replica by using the NDS Manager utility. • Change the replica type by  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ... 8: An Introduction 1 - 2 hours • Identify the situations where the features of NDS 8 are used. • Identify the features of ConsoleOne. • Complete the steps to prepare a NetWare server for an upgrade to NDS 8. • Identify the steps to complete the installation process of NDS upgrade. • Identify the steps to complete the upgrade process of NDS 8. Unit 2: NDS  more...

Oracle9i Database Admin Manage Data Storage ...#149; Identify the guidelines for creating tables and the situations resulting in row chaining, and create tables. • Identify the characteristics of table parameters and high-water mark, change the parameter value, manually allocate extents, validate table structure and detect row migration. • Identify the effects of truncating a table, drop and truncate a table, and deallocate  more...

Oracle9i Database Admin Create a Database ...y the command options of the CREATE DATABASE command, the situations in which it fails, create a database by using the CREATE DATABASE command and identify its content after creation. • Identify the benefits of using Oracle-Managed Files and manage data files, control files, and online redo log files using OMF. • Describe the data dictionary structure, identify the data dictionary  more...

C Programming for the Microsoft NET Platform Part 2 ...dentify the syntax of method signatures. • Identify situations for using overloaded methods. Unit 3: Arrays 2 hours • Identify characteristics of an array. • Identify the syntax used to access an array element. • Identify guidelines for using an array. • Identify the syntax of a foreach statement. • Identify the syntax used to create an array  more...

IBM DB2 Universal Database V6 1--App Development ...etermine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information they contain. Identify the transaction that produces a  more...

IBM DB2 Universal Database V6 1--App Development ...etermine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information they contain. Identify the transaction that produces a  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...KI with their functions. Match the types of CAs with the situations in which they are used. Install a CA by using the Windows Components Wizard. Configure a CA by using the Certification Authority snap-in. Renew a CA by using the Certification Authority snap-in. Specify access permissions to a specific user by using the Certification Authority snap-in. Make a backup of a CA by using the  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...KI with their functions. Match the types of CAs with the situations in which they are used. Install a CA by using the Windows Components Wizard. Configure a CA by using the Certification Authority snap-in. Renew a CA by using the Certification Authority snap-in. Specify access permissions to a specific user by using the Certification Authority snap-in. Make a backup of a CA by using the  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ...Hour(s) Match Windows 2000 network protocols with the situations in which they are used. Install TCP/IP on a LAN interface by using the shortcut menu. Configure TCP/IP on a LAN interface by using the shortcut menu. Label the flowchart to represent the sequence of steps used for APIPA in Windows 2000. Disable APIPA by using the Registry Editor utility. Install the NWLink protocol on a  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ...Hour(s) Match Windows 2000 network protocols with the situations in which they are used. Install TCP/IP on a LAN interface by using the shortcut menu. Configure TCP/IP on a LAN interface by using the shortcut menu. Label the flowchart to represent the sequence of steps used for APIPA in Windows 2000. Disable APIPA by using the Registry Editor utility. Install the NWLink protocol on a  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ...atch the types of remote access connection media with the situations in which they are used. Match the remote access protocols with the situations in which they are used. Sequence the steps involved in a remote access connection process. Configure a remote access server by using the Routing and Remote Access console. Integrate DHCP with remote access by using the Routing and Remote Access  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ...atch the types of remote access connection media with the situations in which they are used. Match the remote access protocols with the situations in which they are used. Sequence the steps involved in a remote access connection process. Configure a remote access server by using the Routing and Remote Access console. Integrate DHCP with remote access by using the Routing and Remote Access  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...e tools used for securing a Windows 2000 network with the situations in which they are used. Match the components of the Security Configuration Tool Set with their functions. Identify the Security Configuration policy that provides security for a specific function. Unit 2: Managing Security Duration: 2 - 3 Hour(s) Add the Security Templates snap-in to the MMC console by using the  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...e tools used for securing a Windows 2000 network with the situations in which they are used. Match the components of the Security Configuration Tool Set with their functions. Identify the Security Configuration policy that provides security for a specific function. Unit 2: Managing Security Duration: 2 - 3 Hour(s) Add the Security Templates snap-in to the MMC console by using the  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...nistrative strategies for a Windows 2000 network with the situations in which they are used. Identify the centralized network management activities that can be performed using Active Directory. Identify the advantages of publishing resources in Active Directory for centralized network management. Identify the centralized management activities that can be performed using Group Policy.  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...nistrative strategies for a Windows 2000 network with the situations in which they are used. Identify the centralized network management activities that can be performed using Active Directory. Identify the advantages of publishing resources in Active Directory for centralized network management. Identify the centralized management activities that can be performed using Group Policy.  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...the features of NWLink. Match network protocols with the situations in which they are used. Label the elements of a TCP/IP network by placing them in the appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...the features of NWLink. Match network protocols with the situations in which they are used. Label the elements of a TCP/IP network by placing them in the appropriate position on the displayed network. Match IP address classes with the IP addresses in each class. Identify the valid decimal form of a specified IP address. Identify the number of subnet ids and host ids for a specified network  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...n actions for a Windows 2000 Professional client with the situations in which they should be used. Identify the action to be taken to optimize application performance on a Windows 2000 Professional client in a specific situation. Match the specified situations with the actions to be taken to optimize microprocessor use on Windows 2000 Server in those situations. Match the memory settings for  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...n actions for a Windows 2000 Professional client with the situations in which they should be used. Identify the action to be taken to optimize application performance on a Windows 2000 Professional client in a specific situation. Match the specified situations with the actions to be taken to optimize microprocessor use on Windows 2000 Server in those situations. Match the memory settings for  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ... Control Panel. Match the smart card interfaces with the situations in which they are used. Configure multiple-display by using the Display icon in Control Panel. Install a network print device by using Add Printer Wizard. Configure a print device by using the Printers icon in Control Panel. Sequence the steps involved in the Windows 2000 printing process. Identify the corrective action  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config Course Overview This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and  more...

Windows 2000 Installation Config Admin --Part 1 Installation ...h you use a specific client access license. Identify the situations in which you use a specific network security group. Unit 2: Windows 2000: Attended Installation Duration: 2 - 3 Hour(s) Complete the text-mode attended installation of Windows 2000 Professional. Complete the GUI-mode attended installation of Windows 2000 Professional. Upgrade from Windows NT Workstation 4.0 to  more...

Windows 2000 Installation Config Admin --Part 1 Installation ...h you use a specific client access license. Identify the situations in which you use a specific network security group. Unit 2: Windows 2000: Attended Installation Duration: 2 - 3 Hour(s) Complete the text-mode attended installation of Windows 2000 Professional. Complete the GUI-mode attended installation of Windows 2000 Professional. Upgrade from Windows NT Workstation 4.0 to  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...upgrade process in a specified situation. o Identify the situations in which domain upgrade should be implemented. o Identify the reasons for selecting a specific mode of domain upgrade in a specified situation. o Identify the type of domain restructuring to be performed in a specified situation. o Match the advantages of domain restructuring with the situations in which these advantages  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...upgrade process in a specified situation. o Identify the situations in which domain upgrade should be implemented. o Identify the reasons for selecting a specific mode of domain upgrade in a specified situation. o Identify the type of domain restructuring to be performed in a specified situation. o Match the advantages of domain restructuring with the situations in which these advantages  more...

Windows 2000 Designing a Network Infrastructure--Part 4 Implementation ...nd analyze appropriate strategies for managing resources, situations for managing global catalogs and LDAP, and decisions for designing Dfs topology to meet various business requirements. Audience This course is targeted to System Administrators and MIS Administrators. It is expected that students will take courses 72410 - 72412, Microsoft Windows 2000: Administration Series, courses 72413 -  more...

Windows 2000 Designing a Network Infrastructure--Part 4 Implementation ...nd analyze appropriate strategies for managing resources, situations for managing global catalogs and LDAP, and decisions for designing Dfs topology to meet various business requirements. Audience This course is targeted to System Administrators and MIS Administrators. It is expected that students will take courses 72410 - 72412, Microsoft Windows 2000: Administration Series, courses 72413 -  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS Course Overview This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...schema has on Active Directory and the network. Identify situations where it is necessary to modify the schema. Perform the preparation procedure for schema modification. Identify the guidelines for testing schema modifications. Identify the implications of using Microsoft Exchange 2000 with Active Directory. Identify the guidelines for developing a schema modification policy. Identify  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...schema has on Active Directory and the network. Identify situations where it is necessary to modify the schema. Perform the preparation procedure for schema modification. Identify the guidelines for testing schema modifications. Identify the implications of using Microsoft Exchange 2000 with Active Directory. Identify the guidelines for developing a schema modification policy. Identify  more...

Oracle8i Backup and Recovery Troubleshooting Recovery ... archivelog mode and perform complete recovery in various situations. Identify and understand the incomplete recovery process for a database in archive mode and perform incomplete recovery in various situations. Identify the uses, modes, levels and compatibility issues of Export utility, and use the Export utility to create an export file. Identify the uses, modes and NLS considerations  more...

Oracle8i Backup and Recovery Strategies Backups ...n process after the RMAN command is executed. Select the situations in which a recovery catalog is used. Identify the guidelines for creating a recovery catalog. Sequence the steps to create a recovery catalog. Select the control file characteristics that help in backup and recovery. Register a database in the recovery catalog by using RMAN. Reset the recovery catalog information to  more...

Oracle8i Database Admin Manage Data Storage ... Match the row chaining and row migration events with the situations that trigger them. Copy an existing table by using Oracle Schema Manager. Identify the storage parameters that when modified will affect a table. Identify the block utilization parameters that when modified affect the table blocks. Modify the storage and block parameters of a table by using Oracle Schema Manager. Manually  more...

Oracle8i Database Admin Manage Storage Structures ...ures. Identify the uses of index segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the considerations behind the precedence order of storage parameters. Coalesce free space in a given tablespace by using Oracle Tablespace Manager. Identify the  more...

Oracle8i Database Admin Create Databases ...EATE DATABASE command. Identify the commonly encountered situations in which the CREATE DATABASE command fails. Identify the contents of a database after its creation. Unit 2: Data Dictionary Views and Standard Packages Duration: 1 - 2 Hour(s) Identify the types of information stored in the data dictionary. Identify the features of the data dictionary components. Create a data  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing ...cs of MAIL.BOX. Match the functions of a router with the situations in which the functions are performed. Identify the contents of a person document. Identify the contents of a Configuration Settings document. Identify the contents of a server document. Identify the contents of a connection document. Identify the contents of a Domain document. Identify the mail routing process between  more...

Lotus Domino R5 Sys Admin Part 2 Replication Mail Routing Basics Strategies ...ps of mail routing in Domino mail system and identify the situations in which different mail routing topologies are used. L earn To: Identify the significance of replication in Domino R5 network administration and select the appropriate replication topology in a given situation. Sequence the steps of mail routing in Domino mail system and identify the situations in which different  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...by which the nodes in the cluster communicate in specific situations. Identify the functions of the Database Manager. Identify the activities performed by the Node Manager when it detects node failure. Identify the functions of the Event Processor. Identify the functions of the Communication Manager. Identify the functions of the Global Update Manager. Sequence the tasks performed by the  more...

Windows NT Server 4 0 Installation Configuration- Part 1 ...onfigure the Windows NT Server environment. Identify the situations suitable for configuring TCP/IP on a Windows NT Server 4.0. Identify the situations suitable for configuring TCP/IP with DHCP on a Windows NT Server 4.0. Identify the situations suitable for configuring TCP/IP with WINS on a Windows NT Server 4.0. Identify the situations suitable for configuring the NWLink IPX/SPX  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...by which the nodes in the cluster communicate in specific situations. Identify the functions of the Database Manager. Identify the activities performed by the Node Manager when it detects node failure. Identify the functions of the Event Processor. Identify the functions of the Communication Manager. Identify the functions of the Global Update Manager. Sequence the tasks performed by the  more...

Oracle Reports R6 Enhance Reports ...xisting layouts by using the Report Wizard. Identify the situations in which layout mode buttons are used to facilitate layout modifications. Move a child object outside its enclosing parent object by using the Confine Mode button. Unit 3: Layout Object Properties Duration: 2 Hour(s) Create a link file to display file contents in the Layout Model by using the tool palette. Create  more...

Oracle Reports R6 Report Fundamentals ...t Storage Methods Duration: 1 Hour(s) Identify the situations in which a Report Builder module needs to be saved to a database. Match types of report files with their descriptions. Convert an .rdf file to a .rep file by using the conversion utility. Match the types of report files with their portability features. Sequence the order in which Oracle Developer searches for a file  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...le. Calculate and set the PCTUSED parameter. Select the situations in which Oracle8 Server coalesces the free space of a data block. Identify characteristics of row migration and chaining. Query a table to display chained rows. Remove migrated rows from a given table. Reclaim space above the high water mark. Query the results of a table analysis to display important information. Use  more...

Oracle8 Performance Tuning Strategies and Techniques ...m. Set events through OEM to be alerted about predefined situations. Resolve problems detected by an event. Unit 3: Utilities and Dynamic Performance Views Duration: 1 - 2 Hour(s) List common dynamic views that provide system level and session level tuning statistics. Collect statistics using the dynamic troubleshooting and performance views. Define the scripts that gather  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ... archivelog mode and perform complete recovery in various situations. Understand the incomplete recovery process for a database in archive mode and perform incomplete recovery in various situations. Identify the uses, modes, levels and compatibility issues of Export utility, and use the Export utility to create an export file. Identify the uses, modes and NLS considerations of the  more...

Oracle8 Backup and Recovery - Strategies and Backups ...dentify the contents of a recovery catalog. Identify the situations when a recovery catalog is used. Identify the guidelines for creating a recovery catalog. Sequence the steps for creating a recovery catalog. Identify the characteristics of the control file when using Recovery Manager. Start the recovery manager by using the RMAN command. Identify the events that occur during the  more...

Oracle8 Database Administration - Manage Data ... Match the row chaining and row migration events with the situations that trigger them. Copy an existing table by using Oracle Schema Manager. Identify the storage parameters that when modified will affect a table. Identify the block utilization parameters that when modified affect the table blocks. Modify the storage and block parameters of a table by using Oracle Schema Manager. Manually  more...

Oracle8 Database Administration - Manage Storage Structures ...ures. Identify the uses of index segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the considerations behind the precedence order of storage parameters. Coalesce free space in a given tablespace by using Oracle Tablespace Manager. Identify the  more...

Oracle8 Database Administration - Create Databases ...EATE DATABASE command. Identify the commonly encountered situations in which the CREATE DATABASE command fails. Identify the contents of a database after its creation. Unit 2 - Data Dictionary Views and Standard Packages Duration: 1 - 2 Hour(s) Identify the types of information stored in the data dictionary. Identify the features of the data dictionary components. Create a data  more...

Oracle Report Builder Report Fundamentals ...t Storage Methods Duration: 1 Hour(s) Identify the situations in which a Report Builder module needs to be saved to a database. Match the types of report files with their descriptions. Convert an .rdf file to a .rep file by using the conversion utility. Match the types of report files with their portability features. Sequence the order in which Developer/2000 searches for a file  more...

C Programming - Part 3 ...s and Classes Duration: 2 - 3 Hour(s) Identify the situations in which function templates are used. Identify the syntax for declaring a function template. Identify the overloaded function template that will be executed in a specified situation. Identify the function template that will be executed when multiple data types are passed as parameters. Identify the situations in which  more...

NetWare and Windows NT Integration - Part 3 ...for troubleshooting Novell Client for Windows NT with the situations in which they should be accessed. Match the given scenario with the method you will use to troubleshoot it. Unit 3: Managing Users with Z.E.N. Works Duration: 2 Hour(s) Identify the benefits of using the Z.E.N. works tool. Identify the features of a user policy package. Create a user policy package by using  more...

Exchange Server 5 5 Design Implementation - Part 4 ...sages. Identify the TCP/IP ports configuration for given situations. Sequence the steps in the DNS name resolution process. Match the different security methods associated with Exchange Server and the Internet with their descriptions. Unit 2: Internet Mail Service (IMS) Duration: 2 - 3 Hour(s) Sequence the steps involved in the flow of an outbound message in the IMS process.  more...

Exchange Server 5 5 Design Implementation - Part 2 ... Match the options on the Schedule property page with the situations in which their selection is appropriate. Configure the Delivery Restrictions by using the Delivery Restrictions property page. Match the rights on the Permissions property page with their functions. Match the options on the Connected Sites property page with their functions. Unit 3: X.400 and X.500 Concepts Duration:  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ...e features of an enterprise data warehouse. Identify the situations in which you will use a data mart. Identify the features of an operational data store. Identify the features of a combination model. Match the logical components in a data warehouse framework with their function. Identify the design considerations for a data warehouse. Identify the activities in designing a data  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 3 Course Overview This is the final course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Create a database, maintain data integrity and import data. Write SQL statements to access data from tables and manipulate the  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 4 ... to be used for handling the errors generated in specific situations. Complete the code to implement C++ exception handling in an MFC application. Unit 3: Implementing Asynchronous Processing Duration: 1 - 2 Hour(s) Identify the differences between threads and processes. Identify the features of threads implemented by MFC. Identify the classes and functions used by MFC to  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 5 ... the events supported by the UserDocument object with the situations in which they occur. Add a property to a UserDocument object. Add an asynchronous read to an ActiveX document. Match the methods of a Hyperlink object with their functions. Unit 2: Active Server Pages (ASP) Duration: 1 - 2 Hour(s) Create an ASP file by using Notepad. Create a dynamic Web page by using Active  more...

Sales Skills Prospecting Addressing Needs ...twork. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the sales process. Perform four specific actions before they begin prospecting. Build a sales network. Complete six steps when finding  more...

Brand Management Branding on the Web ...be able to develop an online brand, determine appropriate situations for creating secondary brands, and introduce a brand on the Internet. Learn To Identify the steps for branding on the Internet. Select the steps for creating a secondary brand on the Internet. Evaluate proposed Web sites for your company.  more...

Strategic Management Establishing Strategic Focus ...ly appropriate terms and language to strategic management situations. Identify benefits gained from strategic management. Apply the steps of the strategic management process. Utilize the correct guidelines to make the strategic management process successful. Identify guidelines to  more...

Principles of Marketing Fundamentals of Marketing ... Apply appropriate terms or language to marketing situations. Identify the four components of the marketing mix. Identify the stages of the product life cycle. Use proper methods to extend a product's life cycle. Identify characteristics to consider when implementing a market  more...

NetWare 5 Administration - Part 4 ...stations with Novell Directory Services (NDS) in specific situations. Import a workstation into the NDS tree. Customize the desktop environment by configuring the user package policies. Customize the desktop environment by using the computer system policy. Identify the NDS Rights requirements necessary for remote control access. Identify the workstation requirements before the remote  more...

Networking Technologies Series TCP IP Concepts Architecture ...ess classes with the address specification. Identify the situations in which reserved IP addresses are used. Identify the functions that must be supported within a host that is a member of one or more multicast groups. Identify the rules for translating multicast names to addresses. Identify the benefits of subnetting. Identify the subnet mask to be used for a given situation. Identify  more...

C Programming - Part 4 ...ollections available in the standard C++ library with the situations in which they are used. Match the methods for storing objects in a collection with the situations in which they are used. Identify the situations in which a specified collection type is used. Identify the code for instantiating a non-intrusive collection. Identify the code to add objects to a collection by using a member  more...

Programming XML Using XML ...DB2 XML Extender. To identify situations where the XML Collection method should be used to store an XML document. Audience The target audience is enterprise application architects. designers, developers, content modellers and creators, and other IT professionals. Course Prerequisites: Students should have knowledge of Internet technologies. Experience using  more...

Word 2000 Expert User ...e selected style in a document. Identify the appropriate situations in which to use macros. Record a macro. Run a macro. Edit a macro. Load a macro from another template. Manage a macro. Unit 2: Group Editing and Document Distribution Duration: 2 - 3 Hour(s) Identify the features of revision marks in a document. Insert revision marks in a document. Modify a document based on  more...

SQL Server 7 0 System Administration - Part 3 ...that make system database backup necessary. Identify the situations in which Transact-SQL must be used to perform a function. Identify the available media for database backup. Identify activities that cannot be performed while a backup operation is in process. Match the three primary backup devices with their features. Perform the steps necessary to create a temporary backup file. Perform  more...

NetWare 5 Administration - Part 4 ...stations with Novell Directory Services (NDS) in specific situations. Import a workstation into the NDS tree. Customize the desktop environment by configuring the user package policies. Customize the desktop environment by using the computer system policy. Identify the NDS Rights requirements necessary for remote control access. Identify the workstation requirements before the remote  more...

NetWare Service and Support Upgrade - Part 2 ...at are set to configure a controller board. Identify the situations in which an IDE disk is configured in a specified mode. Identify the guidelines to attach a cable from an IDE controller board to an IDE disk. Identify the steps involved in setting the Complementary Metal-Oxide Semiconductor (CMOS) disk type for an IDE disk. Identify the situations when a low-level format is performed.  more...

Lotus Notes R5 System Admin Part 10 Monitoring a Notes Domino Env ...tor window. Match various Server log file views with the situations in which the information contained in them is used. Search the Domino Server log file for specific information by using Domino Administrator. Unit 2: Statistics and Events Duration: 1 - 2 Hour(s) Configure the Server Statistic Collection document by using Domino Administrator. Create a Domino system statistic for  more...

Programming XML Using XML ...DB2 XML Extender. To identify situations where the XML Collection method should be used to store an XML document. Audience The target audience is enterprise application architects. designers, developers, content modellers and creators, and other IT professionals. Course Prerequisites: Students should have knowledge of Internet technologies. Experience using  more...

Programming XM XML Parsing ...XML (SAX) parsing. To identify situations where Simple API for XML (SAX) parsing can be used. To identify Simple API for XML (SAX) events fired when XML document items are read. To identify features of Document Object Model (DOM) parsers. To identify reasons for using Document Object  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...d situation. Match the authentication protocols with the situations in which they are used. Match the Windows 2000 access control features with the situations in which they provide security. Match the Windows 2000 encryption technologies with the situations in which they provide security. Unit 2: Network Security Plan: Analyzing Duration: 2 - 3 Hour(s) Identify the security  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...d situation. Match the authentication protocols with the situations in which they are used. Match the Windows 2000 access control features with the situations in which they provide security. Match the Windows 2000 encryption technologies with the situations in which they provide security. Unit 2: Network Security Plan: Analyzing Duration: 2 - 3 Hour(s) Identify the security  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network Course Overview This is the second course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to secure files, folders, and printers in a network by using access permissions, create an EFS strategy, a backup plan, and an audit policy.  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network ... 2000 DNS server. Match RIS security strategies with the situations in which they are used. Set SNMP security properties by using the Computer Management console. Unit 2: Security on a LAN Duration: 3 - 4 Hour(s) Match network data transmission risks with the situations in which they can exist. Match the IPSec encryption algorithms with the guidelines used to select them. Match  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access ...ion. Match the certificate management processes with the situations in which they are used. Identify the situation in which a specific type of certificate mapping is used. Implement the appropriate certificate management process in a specified situation. Design strategies in a PKI to provide security to the network of an organization. Unit 2: Designing WAN Security Duration: 3 - 4  more...

Windows 2000 Network--Designing Security Part 3 Sec Remote Access ...ion. Match the certificate management processes with the situations in which they are used. Identify the situation in which a specific type of certificate mapping is used. Implement the appropriate certificate management process in a specified situation. Design strategies in a PKI to provide security to the network of an organization. Unit 2: Designing WAN Security Duration: 3 - 4  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...ty level. Match the data authentication methods with the situations in which they are to be used. Match the algorithm with the guidelines for selecting the algorithm. Match the filter action with the guidelines for selecting the filter action. Design an IPSec solution in a specified scenario. Analyze an IPSec design in a specific situation. Identify the features of SMB. Enable SMB  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...ty level. Match the data authentication methods with the situations in which they are to be used. Match the algorithm with the guidelines for selecting the algorithm. Match the filter action with the guidelines for selecting the filter action. Design an IPSec solution in a specified scenario. Analyze an IPSec design in a specific situation. Identify the features of SMB. Enable SMB  more...

Oracle Database 10g New Features for Administrators Part 4 ...ifferent implementations of Flashback Technology with the situations in which they are used. Identify the features of guaranteed undo retention. Identify tasks to be performed for configuring Flashback Databases. Identify features of the SYSAUX tablespace. Identify the steps to relocate SYSAUX occupants by using Enterprise Manager (EM). Identify conditions for renaming tablespaces in  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages ...logies used to display content on a Web Page in different situations. Match different technologies of a Web application with their responsibilities. Identify features of Java Server Pages. Identify advantages of using Java Server Pages in different situations. Match elements of Java Server Pages (JSP) documents with their descriptions. Audience: This course is intended for  more...

Enterprise Connectivity with J2EE V1 4 Java Server Pages ...logies used to display content on a Web Page in different situations. Match different technologies of a Web application with their responsibilities. Identify features of Java Server Pages. Identify advantages of using Java Server Pages in different situations. Match elements of Java Server Pages (JSP) documents with their descriptions. Audience: This course is intended for  more...

Enterprise Connectivity with J2EE V1 4 Servlets ...ns. Match the methods in the servlet lifecycle with the situations in which these are used. Identify the code for creating a servlet that handles form data by using the getParameter method. Match the session tracking techniques with their features. Identify the code for developing a Web shopping servlet that uses sessions to retrieve user information. Audience: This course is  more...

Enterprise Connectivity with J2EE V1 4 EJB Session Beans ... Match the types of Enterprise JavaBeans (EJBs) with the situations in which they are used. Identify features of the Model-View-Controller (MVC) architecture in Enterprise JavaBean (EJB). Match the components of a session bean with their functions. Match the SessionBean interface methods with the associated events in the life cycle of a session bean. Distinguish between stateless and  more...

Self Development Increasing Your Assertiveness ... manage conflict and their emotional responses to various situations in order to become more assertive. Learn To Understand the effects of self-fulfilling prophecies. Use four activities to enhance self-esteem. Identify four fears that inhibit the expression of anger. Express anger  more...

Cross-Cultural Business Communication Series The Cross-Cultural Business Communication Series includes the following courses: Cross-Cultural Business Communication: Understanding Cultural Differences Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations To review individual course descriptions, please return to the  more...

Crystal Reports 8 5 Introductory Report Design Part 1 ...s • Match the features of Crystal Reports with the situations in which the features can be used. • Create a blank report by using the menu bar. • Match the types of reports with the situations in which the reports can be used. • Create reports by using Report Expert. • Insert a field in a report by using the Field Explorer dialog box. • Format an object in a  more...

Crystal Reports 8 5 Introductory Report Design Part 2 ...149; Match the types of Crystal Reports formulas with the situations in which they are used. • Match Mathematical functions with the situations in which they are used. • Match String functions with the situations in which they are used. • Match Date/Time functions with the situations in which they are used. • Match Programming shortcut functions with the situations in  more...

Interpersonal Communication Telephone Skills ...ategies to control a conversation, and effectively handle situations with difficult callers. Learn To Provide efficient customer service through good telephone skills. Demonstrate behavior callers appreciate. Use screening methods. Distinguish between high and low priority  more...

Emotional Intelligence Developing Emotional Intelligence Skills ... program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work environments, and during sales. Learn To Identify the five abilities of Emotional Intelligence. Identify the benefits of Emotional Intelligence at work.  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ... program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting interviews. Learn To Identify reasons Emotional Intelligence is important in the workplace. Apply the LISTEN process in a work environment.  more...

Emotional Intelligence Emotional Intelligence for Executives ... program covers how the process can be applied in various situations, including motivating, resolving conflict, and maximizing team and employee performance. Additionally, the program provides guidelines for delegating effectively. Learn To Identify benefits of Emotional Intelligence. Apply the LISTEN process in an everyday work  more...

Communicating w Difficult People Working with Difficult Employees ... Apply the HELP acronym to prevent negative situations caused by difficult behavior. Recognize potential obstacles to communicating effectively. Discipline a difficult employee by applying the correct process. Audience Managers, facilitators, team leaders, and professionals who need to handle situations with difficult  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...usiness Communication: Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To  more...

Organizational Communication The Fundamentals ...be able to communicate effectively, recognize appropriate situations for motivational methods, and develop leadership habits. Learn To Apply guidelines for effective communication. Identify common characteristics of organizations. Identify functions of organizational communication. Plan the organization and communication lines of a new division. Apply McGregor's Theory  more...

Organizational Communication Managing Communication ...e effectively in the different environmental contexts and situations. Learn To Identify conditions necessary for change. Apply strategies for innovation and change appropriately. Apply methods for managing stress. Use organizational communication to address organizational conflict. In a given situation, identify the appropriate form of communication. Audience  more...

Business Etiquette Office Protocol ...o practice appropriate Internet use at work. Identify situations in which you should not make loyalty your first priority. Identify the actions you can take to prevent personal relationships from interfering in your professional life. Audience The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment,  more...

Call Center Inbound Customer Service ...serving several customers with various needs. The diverse situations will require you to use your skills and leave each caller with a positive impression of your company. Unit 3: Satisfying Customers' Needs (0.5 - 1 hour) Understand the QLC process. Ask your customers appropriate questions. Listen effectively to customers.  more...

Sexual Harassment What Employees Should Know ...onment sexual harassment. Identify situations that involve illegal firings. Simulation Overview: In this simulation, you will be meeting with Cynthia Scott, one of Icon's Human Resources Representatives, as part of your employee orientation process. She will discuss Icon's sexual harassment policy and ask you a series of  more...

Workplace Aggression Defusing Aggressive Situations ...Situations, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has occurred. Learn To  more...

Decision Making Problem Solving Decision Making Fundamentals ... Establish and compare options in a variety of situations. Address employee groupthink. Identify the best choice from various options. Achieve group consensus about important decisions. Audience This course is for managers and employees who want to improve their decision making skills.  more...

Leadership Development Leading the Way ...will discuss during the meeting. Unit 4: Solving Crisis Situations (0.5 - 1 hour) Understand what situational factors affect leadership. Set goals to effectively lead followers. Solve problems and resolve conflict effectively while leading. Use power to lead successfully.  more...

Leading the Way Learning to Lead ...eader, how to relate to your followers, and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You will also learn different types of power strategies, how to set attainable  more...

Employee Performance Providing Feedback ...ck. Handle difficult feedback situations. Audience Managers and employees who want to improve their ability to give effective feedback. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives  more...

Facilitation The Effective Facilitator ...tics and responsibilities of facilitators in team meeting situations. In addition, they will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To Differentiate between facilitation and leadership.  more...

Facilitation Facilitating Challenging Situations ...Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To Apply steps to foster healthy debates.  more...

Business Ethics Ethical Decision Making ...ns and the process for blowing the whistle when unethical situations arise. Learn To Identify common influences in the decision-making process. Identify common ethical dilemmas. Solve an ethical problem using the decision-making process. Identify common barriers in the  more...

Negotiating The Negotiation Process ...the different negotiation styles and provides examples of situations for which each style is appropriate. Learn To Identify guidelines you should follow during a negotiation. Identify steps of the negotiation process. Apply guidelines that will enable you to facilitate effective communication during a  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to be considered, teams that need be created, and other general recommendations. The course covers planning for logistics including crisis control centers, information services, people to contact, and signal  more...

ISO 9001 2000 The Auditing Process ... Identify guidelines for handling difficult situations. Identify the two types of non-conformance requests. Identify factors to consider when writing a non-conformance report (NCR). Identify the audit report approval process. Simulation Overview: In this simulation,  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ... can improve its handling of communications during crisis situations. This is something Icon has not done well in the past, and management has decided to be better prepared to handle a potential crisis situation. As a newly appointed PR executive, you need to advise Travis, Carolyn, and Paul on general guidelines and strategies for crisis communication. Unit 2: Communicating with Non-Media  more...

HIPAA Privacy Insurers ...nce workers face Identify the situations in which disclosures can be made to group health sponsors Audience All medical insurance employees who interact with patients, patients a a representatives, and patient information in their working lives. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US  more...

HIPAA Privacy Business Associates In HIPAA Privacy and Business Associates you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts preferred partner companies and repricing organizations, as well as other business associates. Learn To Identify the value of  more...

Advanced Project Mgmt Managing Accelerated Projects ...ment scheduling packages. Identify situations in which using GERT network diagrams is helpful. Identify two methods for improving existing project management processes. Match schedule compression techniques to the correct descriptions. Identify how concurrent engineering and de-scoping can shorten  more...

Lotus Notes Domino R5 Development Part 1 Basic Concepts ...ns. Match the multidatabase architecture models with the situations in which they are used. Identify the elements of a workflow application in Lotus Domino R5. Match the workflow models in Lotus Domino R5 with the situations in which they are used. Match the types of workflow applications with their features. Identify the methods to enable a form to be sent as mail. Identify the functions  more...

Programming XML XML Parsing ...XML (SAX) parsing. To identify situations where Simple API for XML (SAX) parsing can be used. To identify Simple API for XML (SAX) events fired when XML document items are read. To identify features of Document Object Model (DOM) parsers. To identify reasons for using Document Object  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...3 - 4 hours o Match the domain migration tools with the situations in which they are used. o Identify the command to establish a trust relationship between domains by using NETDOM. o Identify the command to migrate OUs from one domain to another by using Movetree. o Identify the command to clone users by using ClonePrincipal. o Migrate a group to a Windows 2000 domain by using ADMT. o  more...

Operations Management Fundamentals of Operations Management ...nto operations management. Roger will present a series of situations for you to evaluate, and through his questions and your answers, you will solidify your understanding of Icon a a s operations. Unit 2:Analyzing Operation Processes (0.5 - 1 hour) Select the forces that affect processes. Evaluate external forces that affect processes.  more...

Enterprise Connectivity with J2EE V1 4 Servlets ...ns. Match the methods in the servlet lifecycle with the situations in which these are used. Identify the code for creating a servlet that handles form data by using the getParameter method. Match the session tracking techniques with their features. Identify the code for developing a Web shopping servlet that uses sessions to retrieve user information. Audience: This course is  more...

Enterprise Connectivity with J2EE V1 4 JAXP and JDBC ...tch the code fragments used to load JDBC drivers with the situations in which they can be used. Audience: This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK 1.4. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1:  more...

Enterprise Connectivity with J2EE V1 4 JAXP and JDBC ...tch the code fragments used to load JDBC drivers with the situations in which they can be used. Audience: This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK 1.4. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1:  more...

CIW Site Designer Part 1 Web Design Concepts Site Development ...the advantages of the Web over traditional media with the situations that describe the advantages. • Match a scenario with the type of Web site development approach that is best suited for the scenario. • Match the descriptions of Web sites with the assumptions that were made to create the Web sites. • Match Web site page layout elements with the situations in which they are  more...

CIW Site Designer Part 2 Basic Web Technologies ...cture of a Web page by using tables. • Identify the situations in which it is ideal to use tables for creating the structure of a Web page. • Select the diagram of the table that is used to create the structure of a particular Web page. • Modify the code to create a borderless page structure by using tables. • Complete the code to create the structure of a Web page by  more...

CIW Site Designer Part 3 Using FrontPage Dreamweaver HomeSite ...functions. • Match FrontPage 2000 toolbars with the situations in which they are used. • Create a Web in FrontPage 2000 by using the File menu. • Open a Web in FrontPage 2000 by using the File menu. • Identify the FrontPage 2000 view used to display information related to an open Web. • Insert a table in a new FrontPage 2000 Web page by using the Table menu.  more...

CIW Site Designer Part 4 Using Paint Shop Pro Flash JavaScript DHTML Course Overview This is the fourth course in a five part series. Students will learn the basics of using JASC Paint Shop Pro to create images for Web sites and Macromedia Flash to create animated Web sites. Subjects covered in this course include advanced Web design technologies, including JavaScript and DHTML. Learn To • Identify how to create, convert, modify and enhance image files  more...

Facilitation Series The Facilitation Series includes the following courses: Facilitation: The Effective Facilitator Facilitation: The Facilitation Process Facilitation: Facilitating Challenging Situations To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

CIW Site Designer Part 5 Advanced Web Tech Web Site Publishing ...elated to HTTP servers and cookies. • Identify the situations in which various plug-ins are used. • Identify the steps to create a downloadable file and embed Java applets. • Identify the features of Java authoring tools. • Identify the databases, Database Management System (DBMS), and related technologies. • Identify the methods and techniques to use  more...

CIW Dynamic Server Pages Part 3 ...ty and security issues. Learn To • Identify the situations in which ADO would be used. • Identify ASP application development, error handling, and debugging ASP applications. • Identify management and optimization issues. • Identify data integrity and security issues. Audience The audience for this course includes Application Developers, Webmasters and  more...

Dir Database Integration Using DirXML Part 1 DirXML Deploy ...XML. Learn To: o Match the benefits of DirXML with the situations in which they are applicable. o Match DirXML architecture components with their uses. o Identify the DirXML rule used in a specified situation. o Identify the preparatory tasks performed for deploying DirXML. o Match the documentation types used for designing a DirXML deployment with their uses. o Identify the tasks  more...

Dir Database Integration Using DirXML Part 2 MS Exchange Synchronization ...ctions. o Match the Exchange Server recipients with the situations in which they are used. o Sequence the phases in the interaction between Exchange Server and DirXML. o Import the Exchange driver in eDirectory by using Create a new Application Driver Creation Wizard. o Match the pieces of information required to configure the Exchange driver with their uses. o Identify the  more...

Dir Database Int Using DirXML Part 3 Netscape Dir Server eDirectory ...formation. o Match eDirectory driver templates with the situations in which they are used. o Identify the components of eDirectory driver channels used by DirXML that need to be configured. o Identify the working considerations of the eDirectory driver. Audience The intended audience for this course are technical managers, system administrators, network engineers, and database  more...

Network Part 2 Protocols Standards This is the second course in a three part series on the Network+ curriculum that begins with the OSI model. It also covers nerwork and application protocols and associated standards. It also introduces network services in particular, network addrssing and esolution, WAN technologies, remote access and finally covers TCP/IP troubleshooting utilities. Learn To: o Identify features of the Open  more...

Financial Management Accounting Fundamentals ...l see how these concepts are applied in everyday business situations through the simulations. Finally, you will learn about financial statements and what they tell you about the firm. Learn To: Identify functions of accounting. Sequence the steps in the accounting process. Identify key aspects of the accounting equation. Identify features of T-accounts. Identify features of  more...

Operations Management Operations Management Tools Operations Management: Operations Management Tools offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management.  more...

ISO 9001 2000 Implementing Standards ...e. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Learn To Identify requirements of Clause 4.2: Documentation Requirements. Identify requirements of Clause 5.1: Management Commitment and  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...of theories X and Y in leadership. Identify appropriate situations for modifying your leadership style. Identify reasons why effective managers must also be leaders. Identify characteristics of effective leaders. Identify skills of effective leaders. Identify how different types of power are utilized by leaders. Identify methods of influencing successfully. Identify the  more...

Workplace Aggression Series The Workplace Aggression Series includes the following courses: Workplace Aggression: Recognizing Aggressive Behavior Workplace Aggression: Defusing Aggress Situations Workplace Aggression: Taking A Proactive Approach To review individual course descriptions, please return to the previous page and select the desired title(s).  more...