From Serebra Learning Corporation
Developing Customer Satisfaction Surveys 
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a
GIGO (
Garbage In/
Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
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Diagnosing and Planning 
... there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the peculiarities of each business is one of the biggest challenges you face. Take the time to plan what you deliver to clients. Time spent planning implementation--the resources and budget that you'll need--can help to
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Project Management Overview 


Project
Management: Overview, the first of eight courses in this curriculum. After the completion of this course you will be able to put the five principal processes of project management into practice. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and scope. Professionals who need to
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Project Management Initiating a Project 


Project
Management:
Initiating a
Project, is the second of eight courses in this curriculum. After the completion of this course you will be able to identify the five steps involved in initiating a project, define the stakeholders in a project, and identify the six components of a project charter. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful
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Project Management Planning a Project Scope 


Project
Management:
Planning Project Scope, is the third of eight courses in this curriculum. After the completion of this course you will be able to identify the components of a project scope statement and create a work breakdown structure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size
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Project Management Project Cost 


Project
Management:
Planning Project Costs, is the fifth of eight courses in this curriculum. After the completion of this course you will be able to sequence the steps involved in creating a personnel resources matrix, identify three strategies for estimating project costs and list the steps in creating a budget. The Prime-Project Management Fundamentals curriculum provides the foundation for the
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Project Management Executing a Project 


Project
Management:
Executing a
Project, is the sixth of eight courses in this curriculum. After the completion of this course you will be able to identify the four goals of a project start-up meeting, identify the five guidelines of effective team leadership and provide balanced project communications. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful
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Project Management Controlling a Project 


Project
Management:
Controlling a
Project, is the seventh of eight courses in this curriculum. After the completion of this course you will be able to identify the six steps of variance analysis and identify four responses to change. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and
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Project Management Closing a Project 


Project
Management:
Closing a project, is the last of the eight courses in this curriculum. After the completion of this course you will be able to identify the steps in administrative closure and identify the steps in contract closure. The Prime-Project Management Fundamentals curriculum provides the foundation for the successful start-up, planning, and implementation of projects of any size and
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Preparing to Negotiate Size Up the Playing Field 
...Size Up the
Playing Field, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list situational power factors that can be used to influence a negotiation, identify tactics to control situational power factors, recognize that location and agenda are strong situational power factors and identify relationship factors that are important in
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About 360-Degree Performance Feedback 
Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The
360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,
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Elements of a 360-degree Performance Review 
Are you familiar with the elements of the
360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review
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Delivering 360-Degree Performance Feedback 
Are you familiar with how to give
360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and
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Analyzing Cash Flow Statements 
Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement
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Master Budgets 
...ll require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master budgets can be used to predict the future success of your company and serve as a overall plan to indicate in which direction your company should grow. Individuals who require knowledge of the basics of accounting,
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Web Design Basics 
This course is meant for
Web site designers who want to understand the basics of creating professional Web pages. The course describes the basics required for Web design, such as planning of sites, pages, and content. In content designing, it describes the issues involved in creating well-written Web pages, and effective graphics. It also describes other design issues apart from site content, such
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Design Concepts for Web Sites 
To describe, explain, and equip students to use the basic techniques of web site design and development
Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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Configuring Cisco Catalyst Switch Operations 
To discuss and implement specific bridging and
VLAN Catalyst switch configurations, which provide for scalability, security, and enhanced management of the local area switched network
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who
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Cisco ONT 1 0 Supporting VoIP 
To recognize how voice is encapsulated, bandwidth requirements and overhead, and how voice is implemented in an enterprise
Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support professionals, network administrators, network engineers, network managers, systems managers, or network
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Blueprint Reading Geometric Dimensioning and Tolerancing R 
This course covers the standard symbols and terminology used in drawings to specify size tolerance of interrelated parts. This course will be valuable for employees whose duties require a thorough understanding of the principles of dimensioning and tolerancing. This includes mechanics, quality control personnel, and production workers involved in the manufacture of machined parts.
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Mold Awareness 
Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly
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WordPerfect Office 12 - WordPerfect 
This course will introduce learners to the features and functions included in
WordPerfect? Office 12. Learners will be able to demonstrate competence in using WordPerfect to perform simple tasks such as opening existing documents, creating new documents, saving documents, and formatting and manipulating text. Further, this course will equip learners to include images in documents and set page
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Adobe GoLive CS2 Enhancements and Publishing Your Site 
This course introduces you to enhancements and publishing a
Web site using
Adobe GoLive CS2. In this course, you will learn how to create rollovers and forms. You will also learn to add multimedia and flash files to your Web site and correct broken links, change and update links, connect your site to a server, and finally upload your site. The audience consists of Web designers and developers
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WAN Technologies 
This module reviews
WAN technologies commonly found in small to medium-size networks. Lesson 1 discusses common telecommunications and WAN terminology. Lesson 2 identifies the characteristics of High-Level Data Link Control Protocol (
HDLC) Point-to-Point
Protocol (
PPP) Integrated
Services Digital Network (
ISDN) frame relay xDSL Asynchronous Transfer Mode (ATM) and SONET. Lesson 3 discussed modem
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Point to Point Serial Connections 
...echnologies and how they are utilized in small- to medium-size networks. Lesson 1 discusses common telecommunications and
WAN terminology. Lesson 2 begins by reviewing serial connections and the High-Level Data Link Control Protocol (
HDLC). This lesson then discusses
Point-to-Point Protocol (
PPP) an alternative that is replacing many HDLC serial connections. PPP provides authentication multiple
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Lotus Domino R5 System Administration Part 5: Advanced Notes Mail Routing 
This is the fifth course in a ten part series for system administrators who are responsible for
Domino server and
Notes client. At the completion of this course students will learn how to identify the contents of the different mail routing documents in a Domino directory; configure mailing options such as forwarding address messaging size priorities and shared mail; and implement mail
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From 123-CBT Computer Based Training
Oracle9i Database Admin Create a Database 

...redo log groups and members. Plan the number and size of online redo log files, maintain redo log members and groups, and troubleshoot
LGWR errors. Identify the logical database structure and the types of tablespaces, create, resize, and change the properties of a tablespace by using
Oracle Enterprise Manager. Create read-only tablespaces and drop tablespaces,
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C Programming for the Microsoft NET Platform Part 2 

...t. Identify the syntax used to create a computed size array. Identify characteristics of copying an array variable. Identify characteristics of array properties. Match array methods with their descriptions. Identify the syntax used to return an array from a method. Identify the syntax for passing an array as a parameter to a method.
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Designing Cisco Internetwork Solutions Part 3 

...ucture.
Identify considerations for determining network size with respect to the IP addressing plan.
Identify considerations for choosing between private and public IP address ranges.
Identify design considerations for implementing IP addressing hierarchy within a network.
Distinguish between fixed and variable subnet masks.
Differentiate between the impacts of classful and classless
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Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention 

... L earn To:
Determine the appropriate data block size. Optimize space usage within blocks. Detect and resolve row migration. Monitor and tune indexes. Recognize, diagnose, and resolve performance problems associated with sorts. Recognize, diagnose, and resolve performance problems associated with rollback segments. Define levels of locking and list the possible causes of
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Oracle8i Performance Tuning Managing Memory Disk I O 

...dentify the goals for tuning the library cache. View the sizes of all
SGA structures by using the V$SGASTAT view. Determine the percentage of parse calls that find a cursor to share by using the
GETHITRATIO column of the V$LIBRARYCACHE view. Determine the reloads-to-pins ratio by using the V$LIBRARYCACHE view. Compute the amount of sharable memory that has been used by using the V$SQLAREA
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Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing 

...re mailing options, such as forwarding address, messaging size, priorities and shared mail; and implement mail optimization features for improving server performance and identify mailing restrictions. L earn To:
Identify the contents of the different mail routing documents in a
Domino directory. Configure mailing options, such as forwarding address, messaging size, priorities and
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Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention 

...ns.
L earn To:
Determine an appropriate block size, optimize space usage within blocks, detect and resolve row migration and monitor and tune indexes.
Identify the
SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately.
Reconfigure and monitor rollback segments,
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E-Commerce Implementation Issues 

...tion and highlight the issues in relation to the relevant size of implementation.
Identify the sales requirements and solutions for
Fred's
Flowers.
Identify the IT requirements and solutions for
Bob's Flowers.
Identify the marketing requirements and solutions for Fred's Flowers.
Identify the cost and timescale requirements for Bob's Flowers, a small local florist that is to implement a
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Oracle Database 10g Administration Workshop I Part 4 

...tention.
Identify the options that you can configure to size the undo tablespace.
Identify features of locks.
Identify features of lock conflicts.
Unit 2:
Backup and
Recovery
Match database failures with their possible causes.
Identify features of instance recovery.
Identify key concepts of tuning instance recovery.
Identify the steps that are required for configuring a
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Windows NT Server 4 0 Routing RAS - Part 4 

...at are suitable for configuring
RRAS in an intranet small-size office.
Identify the services that are suitable for configuring RRAS in an intranet medium-size office.
Identify the services that are suitable for configuring RRAS in an intranet corporate internetwork.
Identify the services that are suitable for configuring RRAS in an intranet branch office.
Sequence the steps to configure
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SQL Server 7 0 System Administration - Part 4 

...eate an operator for notification.
Configure job history size.
Identify the guidelines to help isolate and solve problems.
Create an alert to respond to a specific error.
Create an alert on a user-defined error.
Define an alert response.
Identify the factors that cause looping alerts.
Identify the features of a multiserver environment.
Define a master server.
Define a target server.
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Advanced Project Mgmt Setting Up a Project Office 

... Identify the four factors that influence the size and functions of a project office. Identify project office characteristics that can address the factors that influence its size and function. Identify the roles of the project office steering committee. Simulation: In this simulation you will meet with
Paul White,
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Team Participation Teamwork Fundamentals 

... work teams. Determine the optimal size of an effective team. Identify the main categories of teams. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of
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Network Part 1 Media Topologies 

...differences between a
LAN and a
WAN based on geographical size. o
Identify features of point-to-point and multipoint connections. o Identify features of the physical bus topology. o Identify features of the physical ring topology. o Identify features of the physical star topology. o Identify features of mesh topology. o Identify features of the physical cellular topology. o
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PhotoShop 7 Advanced 

...dy 7.0 software. Learn To a To create a fixed-size selection on an
Adobe Photoshop 7.0 image. a To fade a selection by using the
Feather command in Adobe Photoshop 7.0. a To create a colored border from an Adobe Photoshop 7.0 selection. a To match Adobe Photoshop 7.0 filter groups with their functions. a To match
Sharpen and
Blur filters in
Adobe more...