Online Skill eLearning

Motivating Employees Motivating Employees Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality  more...

Leading Innovation ...o build and support an innovative culture is an important skill for any leader to master. The impetus for innovation can come from the top of the organization, and it can come from the people engaged in day-to-day production. Building an innovative culture is a responsibility for leaders and employees across organizational hierarchies. This course provides you with an understanding of what an  more...

Workplace Conflict Strategies for Resolving Conflict ...of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future. This course describes techniques you can  more...

Listening Essentials The Basics of Listening Listening Essentials: The Basics of Listening Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great  more...

Interpersonal Communication Listening Essentials Interpersonal Communication: Listening Essentials Sir Winston Churchill said 'Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.' Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective  more...

Problem Solving Determining and Building Your Strengths ...solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess your existing problem-solving style, identify your strengths and weaknesses, and  more...

Business Writing How to Write Clearly and Concisely ...s because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time or the patience to search for essential information buried in long, rambling e-mails or reports. Writing clearly also entails organizing content logically and appropriately for the subject  more...

Customer Service in the Field Customer Service in the Field How do you make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing  more...

Getting Ready to Coach ..., coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting coachees in developing and achieving their goals. This course introduces the skills you need to be an effective coach, including listening and observing, providing feedback, questioning, and setting goals.  more...

Using Different Coaching Styles Using Different Coaching Styles Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles directive and nondirective depending on their coachee's skill and motivation, as well as how far along they are in the coaching relationship. This course highlights the importance  more...

Maximizing Team Creativity ...oes creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team creativity, such as diversity among team members. In addition, it describes  more...

Decisions and Risk Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build  more...

The Profession of Selling ...reful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the principles, strategies and skills that - when integrated into your sales career - will help you reach your personal and  more...

Introduction to the Service Desk Introduction to the Service Desk ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Whether you call your Internet provider because you can't connect to your bank because your online banking password isn't working or your satellite television provider because your signal is poor, chances are all these different calls for  more...

Receiving Feedback and Criticism ...ly without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm potentially heated exchanges, and solve issues efficiently. This course  more...

Giving Feedback ...mance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative behavior. The purpose of this course is to help you improve your skills in  more...

The Impact of Situation Style When Communicating with Diplomacy Tact ... Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and sensitivity. By exploring the impact of environment, relationships, and  more...

Analyzing Financial Statements for Non-financial Professionals ...e them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial statement or between one element of one financial statement and another element of a different financial statement. This type of analysis can also be used to compare  more...

Ethical Hacking The Need for Penetration Testing ...eems like a contradiction of words, but it isn't; it is a skill set that is increasingly in demand from year to year. This course examines the differences between hacking and ethical hacking, the stages and phases of ethical hacking, the laws that govern hacking and ethical hacking, and the penetration testing methodology that is used to perform ethical hacking. This course also assists  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP ...ed to the exchange of routing information is an essential skill for any network engineer who is involved in the implementation and maintenance of large routed enterprise networks that use EIGRP or OSPF as the interior gateway protocol (IGP). This course provides the essential skills and knowledge needed to resolve network layer problems successfully. This includes coverage of the processes and  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ...switching problems in those environments is a fundamental skill that any network engineer should have. A primary tool in building highly available networks is the use of redundant devices and links. With these redundant links, bridging loops can be introduced, resulting in broadcast storms that can potentially cripple the network. The Spanning Tree Protocol (STP) acts as a safety net by  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ...est Path First (OSPF) in today's networks is an important skill to have as a network administrator. You will need to understand the primary configuration commands for single-area and multiarea OSPF designs, and the commands used to verify configurations. OSPF presents some design limitations, but offers up solutions for each. Scalability, improved CPU and memory utilization, and the ability to  more...

Public Speaking Strategies Preparing Effective Speeches ...ke cooking, driving, or playing a sport, it's a learnable skill. This course teaches you how to prepare for public speaking, including determining your objective and audience profile, choosing your topic, and defining the theme of your speech. This course also covers best practices to follow when planning, researching, and writing your speech. These include identifying key points, looking at  more...

SAPBusinessObjects Dashboards and Analytics SAPBusinessObjects: Dashboards and Analytics SAP The typical enterprise generates hundreds of management reports on a weekly basis. As companies grow and continue to add new channels, benchmarking and weekly reporting are key to helping top management keep a finger on the pulse of the business. With all those reports to wade through, business executives need a reporting format that provides  more...

Techniques for Communicating Effectively with Senior Executives ...municate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out executive-level communications in both formal and informal settings. It also explores different  more...

Negotiation Skills for Sales Professionals Reaching Agreement ...Skills for Sales Professionals: Reaching Agreement One of the most difficult tasks in sales negotiations is overcoming barriers to agreement and closing the deal. Being able to understand and anticipate certain barriers is an essential skill for every sales professional. This course provides instruction on the following barriers to agreement: deadlock situations, a customer who doesn't  more...

Basic Business Math Using Whole Numbers Decimals ...ical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as corporate, growth and success. This course builds on the basic math skills that you learned  more...

Basic Business Math Percentages Ratios Basic Business Math: Percentages & Ratios An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are  more...

Expert Certificate Course in Medical Coding ...hat is compensated according to the level of training and skill, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies, law offices, and government agencies. Coders may work from home as independent consultants using medical billing and coding programs  more...

How to Analyze a Film Self-Directed ...efines our society. This course will provide you with the skill-sets used by professional film critics and successful screenwriters to see the special qualities that are unique to film and learn the vernacular utilized to discuss films. The self-directed format will permit you to study the material at your own pace. Due to the subjective nature of film, you will find some  more...

Creating Outstanding Online Help: A Self-Directed Study (Software Industry) This course is for you if you have some experience as a Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) ...ch creating online help - and are looking to enhance your skill set, another course offering - Creating Outstanding Online Help: A Self Directed Study - may be more relevant to your needs. This course provides the basic information about gathering and streamlining techniques used to create effective online help system outline to use for the software industry, including: needs analysis, viewing  more...

Negotiating for the Sales Professional Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this  more...

Succeeding as a Supervisor Course description -- A supervisor is a critical player in an organizationa ™s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the  more...

Learn MS Explorer 2000 online with eBooks! ...assrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete eBooks contain full color pages, a linked table of contents, a quick search bookmark section, a glossary of common terms and  more...

Learn MS Access 2000 online with eBooks! ...assrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete eBooks contain full color pages, a linked table of contents, a quick search bookmark section, a glossary of common terms and  more...

Learn MS Excel 2000 online with eBooks! ...assrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use. This is followed by a series of step-by-step instructions. Practical applications and examples are used to illustrate each skill. All complete eBooks contain full color pages, a linked table of contents, a quick search bookmark section, a glossary of common terms and  more...

Pharmacy Technician National Certification Exam Preparation Course ...anations and easy-to-follow sample problems for each math skill you need to learn. Then, we complete your training with lots and lots of homework problems. Miscellaneous Pharmacy Topics ? There are so many areas of Pharmacy to study that we have put together a ?Miscellaneous Topics? section for our students. Don?t get caught without information on Pharmacy Law, Pregnancy Restrictions,  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ... reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets we bring you this exclusive learning tool. Every Tutor Sheet problem guides you through each step just as if you had your own  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.  more...

Negotiate to Win ...skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value,  more...

Internet Explorer 7 Series This series introduces the new look and features of Internet Explorer 7. Learners will be able to securely use this updated web browser to perform searches, print documents, and access streaming content. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to  more...

Dental Office Administrative Assistant Certificate Program ...asic dental anatomy, charting, terminology, communication skills, clinical and information records management, dental insurance processing, financial arrangements, bookkeeping procedures, computerized dental systems and employments skill that will assist in obtaining a position as a dental administrative assistant. Dental Office Administrative Assistant Certificate Program This course is  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) ...skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University. Search Engine Optimization is  more...

Instructional Design Series This series will teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner  more...

Dreamweaver 8 Series Dreamweaver is a popular and powerful tool to build rich, professional Web sites and Web applications. These courses introduce the new features found in Dreamweaver 8.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Welcome  more...

Flash 8 Series Flash is the standard tool for delivering interactivity and animation on Web sites. This series walks you through the new and improved features found in Flash 8. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Flash 8 Series Flash is the standard tool  more...

Advanced Certificate in Technical Writing ...eliverable. Use the automated quiz generator to test your skill level through each section of the course. In short, students enrolled in the course take the following steps after enrollment: Phase 1 Purchase course textbook and have available for start of class. Contact Course Administrator (CA) requesting criteria and information regarding proposed course of study. Student compiles course of  more...

Bartending the Easy Way-Online ...tomer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are extremely beneficial to managers, waitresses and novice bartenders, also. Bartending the Easy Way-Online For those who are serious about becoming a professional bartender, this course could be completed in 1-2 weeks. All aspects of the business are covered and  more...

Bartending to the Max-Online ...ill benefit you throughout life. Bartending requires many skills, including an excellent memory, proficiency at multi-tasking, tremendous patience and talents beyond the making of cocktails. Because there are jobs of all skill levels, anyone can become a bartender. In addition to learning the basics of tending bar, this course emphasizes ethics and customer service, which is invaluable  more...

Demanding Customers ...sn ™t right, but who is a customer, and who with skill will still be one in the future. This course can be completed as quickly as you care to. Student is given 90 day access. Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand  more...

Effective Business Communication Series ...skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to  more...

Doing Business in China ...sheets and other files to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks,  more...

Innovation in the Workplace ... Idea for your organization. It ™s also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization ™s bottom line. The student will have access to this course for 1 year. This self-directed course can be completed  more...

Legal Transcription Training ...nscriptionists opens up opportunities with those who have skill sets in this area. In addition, large national legal transcription companies now hire home-based transcriptionists. They eagerly await graduates. According to the findings of NFPA ( National Federation of Paralegal Associations)the need for legal assistants is increasing rapidly. The demand is for more than 200,000 individuals who  more...

Listening Skills for the Workplace ... of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s competitive business environment can lead to costly errors, wasted time, an absence of teamwork, unsatisfactory service and misunderstandings at all levels. As the old saying goes, "It pays  more...

Management & Leadership Continuous Quality Improvement (CQI) Training Program ...zation. In the 21st Century, and its global economy, the skill of continually improving quality is vitally important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient Continuous Quality Improvement (CQI). The CQI process takes into account the methodology of Total Quality  more...

Management & Leadership Decision Support Systems Training Program ...making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process takes into account decision support data. This data includes, but is not limited to demographics, marketing and advertising trends,  more...

Microsoft Certified Application Specialist Office 2007 ...osoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft Office Specialist or MOS certification for the Office 2007 Suite. The user is  more...

Office 2007 Series (Fast Track) Learn quickly the basic details of Office 2007. The new Office package is changing the old interface with new features on an interface now known as the Ribbon. How do you find the commands you already know? What new commands are available in Word, Excel, Outlook, PowerPoint, and Access? Take a look at the changes in Office 2007 and learn how to make the most of them. This self-directed course can  more...

Success Strategies Training Program for Management & Leadership ...zation. In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient success coaching for managers and leaders. In this process, the success of organizational managers and leaders  more...

Supply Management Contract Writing ...ith suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don ™t know how to write a contract. This is troublesome. Because if you aren ™t familiar with the advanced techniques of contract writing, you can put your organization at risk and be committed to a poor performing supplier for years. The student can complete their course  more...

Technical Communication Industry Certificate - Mastery Level ...rces and information that will enable you to advance your skill set to a mastery level. We invite both experienced and novice technical communicators to enhance your skill set and become familiar with the concepts presented in this comprehensive program. After completing all nine modules, you will have gained a well-rounded education allowing you to... Perform effective audience and purpose  more...

Sexual Harassment in the Workplace Series This series replaces course 3462 and 3463. It is developed to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following  more...

Doing Business in India ...sheets and other files to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks,  more...

Time Management ... will learn ways to streamline your daily work along with skills that can help you to get more work done in less time. As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Time Management The bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many  more...

Work-Life Balance ...ou should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a  more...

Customer Relations ...ou should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a  more...

Working with Difficult People ...ou should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a  more...

FMLA: What Supervisors Need to Know ...ou should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a  more...

EEOC & ADA: What Supervisors Need to Know ...ou should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a  more...

FLSA: What Supervisors Need to Know ...ou should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a  more...

How to Motivate Employees ...eries is designed for those interested in improving their skills in coaching and motivating employees.It is recommended that study commence and be completed within 90 days or less. The course may be accessed up to 1 year as a handy desktop reference. How to Motivate Employees This course presents the concepts of providing motivation for employees. It discusses developing a vision, a common  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...nd style; a knowledge of medical transcription practices; skill in word processing, spelling, and proofreading; and the highest professional standards contribute to the medical transcriptionist?s ability to interpret, translate, and edit medical dictation for content and clarity.Self-Assessment Do you have what it takes to become a successful medical transcriptionist? Important personal and  more...

Valuing Diversity in the Workplace ...t your own attitudes toward diversity along with specific skills to work effectively with other employees who have different backgrounds and training. As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Valuing Diversity in the Workplace In today?s increasingly diverse workplace, recognizing  more...

Effective Communication in the Workplace ...ou should know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a  more...

Mastering Presentation Skills for the Workplace ... goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint presentation and use other visual tools to support message content.You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be accessed up to 1 year. Mastering  more...

Microsoft Office 2000 - Advanced Access To provide an introduction to the core concepts of Microsoft Access 2000 and the skill areas of modifying and enhancing a table, a form, working with Access tools, and integrating Access with the Web  more...

Microsoft Office 2000 - Intermediate Access To provide an introduction to the core concepts of Microsoft Access 2000 and the skill areas of creating and enhancing a report, working with queries, and integrating data  more...

Microsoft Office 2000 - Beginning Access To provide an introduction to the core concepts of Microsoft Access 2000 and the skill areas of planning and creating a database, creating tables and forms, and entering and querying data  more...

Managing as Coach and Counselor ...mployees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence. And as you build their self-esteem, confidence, and competence, you'll be building on the bottom line.  more...

Workplace Communication Skills Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be  more...

Giving Feedback A Manager s Guide ...the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical  more...

Presenting Successfully ...to account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but powerful method for selecting the right content, and then structuring it. Controlling nerves is an important part of preparing, and this course helps you to remove anxieties in the presentation environment by making sure that  more...

Managing Challenges in Customer Service ... of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges successfully. It teaches CSAs effective techniques for handling aggressive callers, such as controlling, outraged, and threatening customers. It also teaches CSAs practical methods of managing nonaggressive but nonetheless difficult callers, such as  more...

Sales Skills Effectively Closing a Sale ...Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Microsoft FrontPage 2003 Expert User ...skills of working with FrontPage, including web components and style sheets, advanced forms and data driven pages, and non-HTML technologies and Share Point Services. Learn To: Create a table of contents for a Web page. Insert a photo gallery into a Web page. Identify features of advanced controls that can be inserted in a Web page. Identify features of the Form Page  more...

Windows NT 4 0 User Fundamentals ...ing with Microsoft Windows NT 4.0 Workstation. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery  more...

Complete A 2003 Curriculum ...ocol configuration. This curriculum consists of seven Skill Builder courses: CompTIA A+ 2003 Hardware: Part 1(Devices and System Components) CompTIA A+ 2003 Hardware: Part 2(Installation and Troubleshooting) CompTIA A+ 2003 Hardware: Part 3(Printers, Networks, and Protocols) CompTIA A+ 2003 OS Technologies: Part 1(Installing) CompTIA A+ 2003 OS Technologies: Part 2(Configuring and  more...

Java Operations Flow Control ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Data Type Conversion and Operators Identify  more...

Java Operations Flow Control ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Data Type Conversion and Operators Identify  more...

Intro to Object-Oriented Programming with Java ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: Classes, Objects, and Arrays Identify  more...

Intro to Object-Oriented Programming with Java ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: Classes, Objects, and Arrays Identify  more...

Advanced OOP Java Concepts ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Object Lifetime Identify key concepts related  more...

Advanced OOP Java Concepts ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Object Lifetime Identify key concepts related  more...

Java Exceptions Assertations ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.10 CEUs Language Options: US English Total Learning Time: 1.5 hours Objectives: Unit 1: Introducing Exceptions and Assertions Identify  more...

Java Exceptions Assertations ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.10 CEUs Language Options: US English Total Learning Time: 1.5 hours Objectives: Unit 1: Introducing Exceptions and Assertions Identify  more...

UNIX User Curriculum ...in becoming administrators. This curriculum consists of 2 Skill Builder courses: Course 13630 UNIX Part 1: User Fundamentals Course 13631 UNIX Part 2: Advanced Topics for Users L earn To: See individual course descriptions for specific course objectives and scope. C ontent Emphasis Conceptual A udience End User, Application Developer, Technical Manager, System Analyst,  more...

SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000 Course Overview This is the last course in a five part series that deals with managing, monitoring, and troubleshooting SQL Server 2000. Learn To Identify guidelines for configuring SQL Server Agent. Identify guidelines for using SQLAgentMail and SQL Mail. Configure a Microsoft Outlook Exchange profile for your administrative account. Identify the goals of SQL Server 2000 monitoring.  more...

Java Key Packages Collections ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: java.lang Package Identify features of the  more...

Java Key Packages Collections ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: java.lang Package Identify features of the  more...

Java Threads ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Creating Java Threads Identify benefits of  more...

Java Threads ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Creating Java Threads Identify benefits of  more...

Office XP-New Features Curriculum ...l, and Internet software. This curriculum consists of two Skill Builder courses: Course 74010 Microsoft Office XP - New Features Part 1: Overview, Word, Excel and PowerPoint Course 74011 Microsoft Office XP - New Features Part 2: Access, Outlook and FrontPage Learn To See individual course descriptions for specific course objectives and scope. Audience The audience for this  more...

Office XP New Features Part 2 Access Outlook FrontPage ...s, e-mail, or Internet software. A high level of computer skill is not required for New Features Part 1 but learners will have had some prior experience with Microsoft Office software. However, New Features Part 2 requires a higher level of skill as its emphasis lies in databases and networking software. Learners will need a basic knowledge of either Microsoft Office 97 or 2000 applications.  more...

FrontPage XP Curriculum ...es the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This  more...

FrontPage XP Curriculum ...es the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This  more...

Outlook XP Proficient User ...oficient in using Outlook. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notes. Learn To • Plan a single meeting by inviting attendees and booking a resource. • Plan a recurring meeting. • Invite an additional attendee to a scheduled meeting. • Identify features of the Tasks folder. • Create a  more...

Outlook XP Expert User ...osoft Outlook 2002 Expert User requires a higher level of skill as it presupposes some familiarity with the software. Learners for Expert User should have taken Microsoft Outlook 2002 Fundamentals (74070) and Microsoft Outlook 2002 Proficient User (74071). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4  more...

PowerPoint XP Curriculum ... Overview This curriculum presents the learner with the skills to both become proficient and master advanced skills in Microsoft PowerPoint 2002. Topics covered include the basics of PowerPoint, how to create and modify presentations, add graphics, presentation enhancements, how to insert charts and tables, import objects and make the final presentation as professional as possible. This  more...

Word XP Curriculum ... WordArt, and graphics. This curriculum consists of three Skill Builder courses: Course 74020 Microsoft Word 2002 Fundamentals Course 74021 Microsoft Word 2002 Proficient User Course 74022 Microsoft Word 2002 Expert User Learn To See individual course descriptions for specific course objectives and scope. Audience The audience for this curriculum include End Users, Technical  more...

ISA Server 2000 Curriculum ...ache policy and settings. This curriculum consists of two Skill Builder courses: Course 74110 Microsoft ISA Server 2000 Part 1: Setup and Access Policies Course 74111 Microsoft ISA Server 2000 Part 2: Enterprise Deployment Considerations Learn To See individual course descriptions for specific course objectives and scope. Audience The audience for this curriculum includes IT  more...

ISA Server 2000 Curriculum ...ache policy and settings. This curriculum consists of two Skill Builder courses: Course 74110 Microsoft ISA Server 2000 Part 1: Setup and Access Policies Course 74111 Microsoft ISA Server 2000 Part 2: Enterprise Deployment Considerations Learn To See individual course descriptions for specific course objectives and scope. Audience The audience for this curriculum includes IT  more...

BizTalk Server 2000 Curriculum ...zTalk Document Tracking. This curriculum consists of five Skill Builder courses: Course 74310 Microsoft BizTalk Server 2000: Part 1 - Introduction to BizTalk Server 2000 Course 74311 Microsoft BizTalk Server 2000: Part 2 - Documents: Mapping, Managing, Submitting Course 74312 Microsoft BizTalk Server 2000: Part 3 - Monitoring and Orchestration Course 74313 Microsoft BizTalk Server 2000: Part 4  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ...olve common NDS issues. This curriculum consists of three Skill Builder courses: Course 82731 Advanced NDS Tools and Diagnostics Part 1 Course 82732 Advanced NDS Tools and Diagnostics Part 2 Course 82733 Advanced NDS Tools and Diagnostics Part 3 Certification: This curriculum prepares candidates for exams 50-648, 50-651, and covers the Certified Directory Engineer Program (CDE). Learn To:  more...

UNIX Shell Programming Curriculum ... both C and Korn shell. This curriculum consists of three Skill Builder courses: Course 13891 UNIX Shell Programming Part 1: Bourne Shell (Bash) Course 13892 UNIX Shell Programming Part 2: C Shell Course 13893 UNIX Shell Programming Part 3: Korn Shell Learn To See individual course descriptions for specific course objectives and scope. Audience The intended audience for this course  more...

Oracle SQL PL SQL Using Procedure Builder Curriculum ...management applications. This curriculum consists of four Skill Builder courses: Course 61110 Oracle SQL: Basic SELECT Statements Course 61111 Oracle SQL: Data Retrieval Techniques Course 61112 Oracle SQL: DML and DDL Course 61113 Oracle PL/SQL: Basics Certification: This curriculum will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified Professional  more...

Windows XP Professional User Curriculum ...e of the Windows XP operating system by teaching the more skilled facets of XP's functionality and features. It builds from some basic assumptions about the learner's previous experience within the Windows environment (particularly with Windows XP) and it comprehensively guides the learner through the more advanced uses of this latest version of Windows with the emphasis on learning by doing.  more...

Windows XP Prof Advanced User ...e of the Windows XP operating system by teaching the more skilled facets of XP's functionality and features. It builds from some basic assumptions about the learner's previous experience within the Windows environment (particularly with Windows XP) and it comprehensively guides the learner through the more advanced uses of this latest version of Windows with the emphasis on learning by doing.  more...

Windows XP Install Admin Curriculum ...ssional operating system. The curriculum consists of five Skill Builder courses. Courses 72510 MS Win XP Installation and Administration Part 1: Installation and Configuration, 72511 MS Win XP Installation and Administration Part 2: Networks and Desktops, 72512 MS Win XP Installation and Administration Part 3: TCP/IP and NOS Environments, 72513 MS Win XP Installation and Administration Part 4:  more...

Windows XP Install Admin Curriculum ...ssional operating system. The curriculum consists of five Skill Builder courses. Courses 72510 MS Win XP Installation and Administration Part 1: Installation and Configuration, 72511 MS Win XP Installation and Administration Part 2: Networks and Desktops, 72512 MS Win XP Installation and Administration Part 3: TCP/IP and NOS Environments, 72513 MS Win XP Installation and Administration Part 4:  more...

Office XP - Planning Collaborative Solutions Curriculum ... and BizTalk Server 2000. This curriculum consists of two Skill Builder courses: Course 74101 Microsoft Office XP - Planning Collaborative Solutions Part 1: SharePoint Team Services, Smart Tags and XML Course 74102 Microsoft Office XP - Planning Collaborative Solutions Part 2: SharePoint Portal Server and Collaborative Applications Learn To: See individual course descriptions for specific  more...

Commerce Server 2000 Design Implementation Curriculum ...skills necessary for user profiling, catalog management and advanced online business analytics including installation, administration tools, site packaging, and Commerce Server Manager. This curriculum consists of five Skill Builder courses. Course 74116 MS Commerce Server 2000: Design and Imp. Part 1 - Intro, 74117 MS Commerce Server 2000: Design and Imp. Part 2 - Users, Objects and Catalogs,  more...

i-Net Certification Curriculum ...ty and business concepts. The curriculum consists of four Skill Builder courses. Courses 14186 i-Net+ a Part 1: Internet Basics and Infrastructure, 14187 i-Net+ a Part 2: Servers and Clients, 14188 i-Net+ a Part 3: Web Site Development and 14189 i-Net+ a Part 4: Security and Business Concepts. Learn To: See individual course descriptions for specific course objectives  more...

Paint Shop Pro 8 Curriculum ...e editing techniques. This curriculum consists of two Skill Builder courses: Paint Shop Pro 8: Part 1(Getting Started) Paint Shop Pro 8: Part 2(Working with Images) Learn To See individual course descriptions for specific objectives and scope. Audience Basic end user who wishes to use Paint Shop Pro 8 to generate and work with images with a broad range of tools. Some  more...

Internet Explorer 6 User Fundamentals ...for this course does not require a high level of computer skill, but learners will probably have had some prior experience with Microsoft Office software and the Windows operating system. Learners will need a basic knowledge of either Microsoft Windows 98 or later operating system(s). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

WordPerfect Office 11 Curriculum WordPerfect 11 is a general-purpose word processing program that is used to create documents of all kinds. The WordPerfect 11 curriculum teaches the learner how to create and edit a document, and how to enhance documents. It introduces the concept of notebooks and related worksheets, and covers the basics of data entry, editing, and how to select data. Finally, it teaches how to create  more...

Macromedia Dreamweaver MX Curriculum This curriculum introduces Dreamweaver MX. Participants learn about the interface and how to define and create a Web site. How to link pages and how to create an e-mail link are also taught. The curriculum also teaches the learner how to enhance Web pages created in Dreamweaver MX. Participants are shown how to work with Flash objects. This curriculum consists of two Skill Builder courses:  more...

Macromedia Flash MX Curriculum ...n to ActionScripting. This curriculum consists of two Skill Builder courses: Macromedia Flash MX: Part 1(Flash MX Fundamentals) Macromedia Flash MX: Part 2(Animation Basics) Learn To See individual course descriptions for specific objectives and scope. Audience Home-users, end-users. Some knowledge of graphics would be an advantage. Deployment Options e-Learning  more...

Visual Basic NET-Web Based Development Curriculum ... in Visual Basic.NET. This curriculum consists of five Skill Builder courses: Microsoft Visual Basic.NET-Web Development Part 1: Web Forms and Controls Microsoft Visual Basic.NET-Web Development Part 2: Code and Debugging Microsoft Visual Basic.NET-Web Development Part 3: Data Access Microsoft Visual Basic.NET-Web Development Part 4: XML Web Services Microsoft Visual Basic.NET-Web  more...

Visual Basic NET-Web Based Development Curriculum ... in Visual Basic.NET. This curriculum consists of five Skill Builder courses: Microsoft Visual Basic.NET-Web Development Part 1: Web Forms and Controls Microsoft Visual Basic.NET-Web Development Part 2: Code and Debugging Microsoft Visual Basic.NET-Web Development Part 3: Data Access Microsoft Visual Basic.NET-Web Development Part 4: XML Web Services Microsoft Visual Basic.NET-Web  more...

Macromedia Fireworks MX Curriculum Macromedia Fireworks MX provides the tools for creating and producing web graphics and interactivity. It presents a single integrated, web-centered environment. This curriculum introduces the fundamental concepts in Fireworks MX, and the tools that are used to create and enhance graphics objects. It also presents the concepts of adding interactivity including slices, rollovers, and image maps.  more...

Visual Basic NET-Windows Development Curriculum ...pplications sections. This curriculum consists of five Skill Builder courses: Microsoft Visual Basic.NET-Windows Part 1: Introduction to Windows Forms Microsoft Visual Basic.NET-Windows Part 2: Controls and Data Microsoft Visual Basic.NET-Windows Part 3: Programming Microsoft Visual Basic.NET-Windows Part 4: Reporting and Usability Microsoft Visual Basic.NET-Windows Part 5: Deployment  more...

GoLive 6 Curriculum ... as creating links. This curriculum consists of three Skill Builder courses: Adobe GoLive 6 Fundamentals Adobe GoLive 6 Intermediate Adobe GoLive 6 Advanced Finally, it covers working with JavaScript, animations, audio, and video and teaches application integration using Adobe GoLive 6. Learn To See individual course descriptions for specific objectives and scope.  more...

Illustrator 10 Curriculum ...ers in image editing. This curriculum consists of two Skill Builder courses: Adobe Illustrator 10: Part 1 Adobe Illustrator 10: Part 2 Learn To See individual course descriptions for specific objectives and scope. Audience Basic end user who wishes to use Illustrator 10 to generate and work with images with a broad range of tools. Some understanding of graphics would be  more...

Security Certification Curriculum ...operational security. This curriculum consists of four Skill Builder courses: CompTia Security+ Part 1: Security Concepts CompTia Security+ Part 2: Communication Security CompTia Security+ Part 3: Infrastructure Security CompTia Security+ Part 4: Cryptography and Operational Security Learn To See individual course descriptions for specific course objectives and scope. Audience  more...

Lotus Domino R6 Admin New Features Curriculum ...erformance optimization. This curriculum consists of 2 Skill Builder courses: Lotus Domino 6 for Release 5 Administrators Part 1: Preparing Lotus Domino 6 for Release 5 Administrators Part 2: New Features Learn To: See individual course descriptions for specific course objectives and scope. Audience The audience consists of System Administrators that are involved in deploying  more...

Lotus Domino Designer 6 New Features Curriculum ...data transformation. This curriculum consists of three Skill Builder courses: Lotus Domino Designer 6 for Release 5 Developers Part 1: New Features Lotus Domino Designer 6 for Release 5 Developers Part 2: Enhancements Lotus Domino Designer 6 for Release 5 Developers Part 3: Tools Learn To: See individual course descriptions for specific course objectives and scope. Audience The  more...

WebSphere Studio 5 0 Curriculum ... find a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP, JavaBeans, WSDL WebSphere Studio 5: Web Services Clients and J2EE WebSphere Studio 5: UDDI and Application Server 5 Learn To See individual course descriptions for specific course objectives and scope. Audience Individuals who use Web  more...

WebSphere Studio 5 0 Curriculum ... find a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP, JavaBeans, WSDL WebSphere Studio 5: Web Services Clients and J2EE WebSphere Studio 5: UDDI and Application Server 5 Learn To See individual course descriptions for specific course objectives and scope. Audience Individuals who use Web  more...

Implementing Wireless LANs Curriculum ...rform a site survey. This curriculum consists of four Skill Builder courses: Implementing Wireless LANs: Part 1(Concepts and Technologies) Implementing Wireless LANs: Part 2(Components and Configuration) Implementing Wireless LANs: Part 3(Security) Implementing Wireless LANs: Part 4(Site Design and Installation) Learn To See individual course descriptions for specific course  more...

Wireless LAN Security Curriculum ...sment and mitigation. This curriculum consists of two Skill Builder courses: Wireless LAN Security: Part 1(Specifications and Standards) Wireless LAN Security: Part 2(Deployment and Auditing) Learn To See individual course descriptions for specific course objectives and scope. Audience Experienced network professionals involved in the evaluation, design, planning,  more...

Java for Procedural Programmers Curriculum ...in a software system. This curriculum consists of four Skill Builder courses: Java for Procedural Programmers: Object Technology Java for Procedural Programmers: Life Cycle and Methodology Java for Procedural Programmers: Java Concepts Java for Procedural Programmers: Beyond Basic Java Learn To See individual course descriptions for specific course objectives and scope.  more...

Java for Procedural Programmers Curriculum ...in a software system. This curriculum consists of four Skill Builder courses: Java for Procedural Programmers: Object Technology Java for Procedural Programmers: Life Cycle and Methodology Java for Procedural Programmers: Java Concepts Java for Procedural Programmers: Beyond Basic Java Learn To See individual course descriptions for specific course objectives and scope.  more...

Excel 2003 Curriculum ...ication exams, and have a solid foundation in basic Excel skills. The Microsoft Excel 2003 Expert User Part 1 and 2 courses map to the Microsoft Office Expert certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Excel skills. This curriculum consists of four  more...

Delegation Understanding Delegation ...ners to examine their existing supervisory and delegation skills before teaching delegation styles and the characteristics of good delegators. The course ends with useful teaching centered on when to delegate tasks and how to create delegate profiles. Learn To To identify the benefits of delegation To identify delegation styles  more...

Managing Performance Overcoming Performance Appraisal Challenges ...1 - 1.5 hours) Use interpersonal skills to communicate effectively with an employee. Recognize the steps of the STATUS acronym. Given a six-step process, conduct a status meeting with an employee. Identify forms of progress reports. Simulation Overview: In  more...

QuickBooks 2003 Curriculum QuickBooks 2003 is a bookkeeping program for home users and small businesses. This curriculum introduces the QuickBooks 2003 program, its features, and its interface. It covers the EasyStep Interview wizard and outlines how to set up customers, accounts, and budgets. The curriculum also introduces options in the Create Invoices Window and the Receive Payments window. This curriculum consists of  more...

Access 2003 Curriculum ...a to and from Access. This curriculum consists of two Skill Builder courses: Microsoft Access 2003 Fundamentals Microsoft Access 2003 Proficient User Learn To See individual course descriptions for specific course objectives and scope. Audience The target audience will range from new users to power users, although the vast majority will have had some exposure to previous  more...

Word 2003 Curriculum ...ation exam, and have a solid foundation in essential Word skills. Microsoft Word 2003 Expert Parts 1 and 2 map to the Microsoft Office Expert certification objectives for the Word 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Word skills. This curriculum consists of four Skill Builder  more...

PowerPoint 2003 Curriculum ...ancing slide elements. This curriculum consists of two Skill Builder courses: Microsoft PowerPoint 2003 Fundamentals Microsoft PowerPoint 2003 Proficient User Learn To See individual course descriptions for specific course objectives and scope. Audience The target audience will range from new users to power users, although the vast majority will have had some exposure to  more...

Site Server 3 0 Commerce Solutions Curriculum ...iew The course provides students with the knowledge and skills necessary to implement, support, maintain, optimize and troubleshoot electronic commerce (e-commerce) sites using Microsoft Site Server version 3.0, Commerce Edition. This curriculum consists of 2 Skill Builder courses: 72508 Commerce Solutions With Microsoft Site Server 3.0 Part 1 72509 Commerce Solutions With Microsoft Site  more...

Programming XML Curriculum ...ansformations (XSLT). This curriculum consists of two Skill Builder courses: Programming XML: XML Parsing Programming XML: Using XML Learn To See individual course descriptions for specific course objectives and scope. Audience The target audience is enterprise application architects., designers, developers, modellers and creators, and other IT professionals. Students should  more...

Programming XML Curriculum ...ansformations (XSLT). This curriculum consists of two Skill Builder courses: Programming XML: XML Parsing Programming XML: Using XML Learn To See individual course descriptions for specific course objectives and scope. Audience The target audience is enterprise application architects., designers, developers, modellers and creators, and other IT professionals. Students should  more...

IBM DB2 Universal Database V6 1 Admin Curriculum ...ams 509 and 510. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL. Students will also learn how to plan, implement and maintain new and existing DB2 databases. This curriculum consists of 2 Skill Builder courses: Course 13431 IBM DB2 Universal  more...

IBM DB2 Universal Database V6 1 Admin Curriculum ...ams 509 and 510. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL. Students will also learn how to plan, implement and maintain new and existing DB2 databases. This curriculum consists of 2 Skill Builder courses: Course 13431 IBM DB2 Universal  more...

IBM DB2 Universal Database V6 1 App Devel Curriculum ...ams 509 and 511. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL. Students will also learn how to apply this knowledge to developing DB2-based applications, including using application objects such as schemas, user-defined types and functions, and  more...

IBM DB2 Universal Database V6 1 App Devel Curriculum ...ams 509 and 511. Students will learn fundamental DB2 v6.1 skills and knowledge, such as creating and modifying database objects, creating indexes and views, managing basic database operations, and the basics of SQL. Students will also learn how to apply this knowledge to developing DB2-based applications, including using application objects such as schemas, user-defined types and functions, and  more...

Java Concepts ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.60 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Java Platform Concepts Identify key features  more...

Java Concepts ... Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.60 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Java Platform Concepts Identify key features  more...

CIW Site Designer Curriculum ...standards organizations. This curriculum consists of five Skill Builder courses: Course 87021 CIW Site Designer Part 1: Web Design Concepts and Site Development Course 87022 CIW Site Designer Part 2: Basic Web Technologies Course 87023 CIW Site Designer Part 3: Using FrontPage, Dreamweaver and HomeSite Course 87024 CIW Site Designer Part 4: Using Paint Shop Pro, Flash, JavaScript and DHTML  more...

CIW Application Developer CGI Using Perl Fundamentals Curriculum ..., and CGI security issues. This curriclum consists of two Skill Builder courses: Course 87051 CIW Fundamentals of CGI Using Perl Part 1: CGI and Perl Basics Course 87052 CIW Fundamentals of CGI Using Perl Part 2: Advanced Features Learn To See individual course descriptions for specific course objectives and scope. Audience The audience for this curriculum includes application  more...

CIW Application Developer Dynamic Server Pages Curriculum ...put, PHP and databases. This curriculum consists of three Skill Builder courses: Course 87053 CIW Dynamic Server Pages Part 1 Course 87054 CIW Dynamic Server Pages Part 2 Course 87055 CIW Dynamic Server Pages Part 3 Learn To See individual course descriptions for specific course objectives and scope. Audience The audience for this curriculum includes Application Developers,  more...

CIW Server Administrator Curriculum ... Windows 2000 and Linux. This curriculum consists of five Skill Builder courses: Course 87001 CIW Server Administrator Part 1: Configuring Course 87002 CIW Server Administrator Part 2: User Management Course 87003 CIW Server Administrator Part 3: Services Course 87004 CIW Server Administrator Part 4: Servers Course 87005 CIW Server Administrator Part 5: Server Integrity Learn To See  more...

CIW Internetworking Professional Curriculum ...s and functions of IPv6. This curriculum consists of five Skill Builder courses: Course 87006 CIW Internetworking Professional Part 1: TCP/IP Fundamentals Course 87007 CIW Internetworking Professional Part 2: IP Model Course 87008 CIW Internetworking Professional Part 3: TCP/IP Functions and Services Course 87009 CIW Internetworking Professional Part 4: Network Management Course 87010 CIW  more...

Linux Technology Overview Curriculum ...tem administration tasks. This curriculum consists of two Skill Builder courses: Course 13611 Linux Technology Overview Part 1: Technical and Business Considerations Course 13612 Linux Technology Overview Part 2: Features for Users Learn To See individual course descriptions for specific course objectives and scope. Audience The audiences for this curriculum include technical managers  more...

Network Certification Curriculum ...-neutral IT certification program. It is intended to test skills required of a network technician, who needs to know more than an A+ industry novice but is not yet a MCSE/CNE network expert. This curriculum consists of three Skill Builder courses. Course 14181 Network+ a Part 1: Media and Topologies, Course 14182 Network+ a Part 2: Protocols and Standards Course 14183 Network+ a  more...

CCNT Local Area Networks v6 0 Part 1 ...(OSI) model. Audience: A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 4 - 6 hours Objectives: Unit 1: LAN Technologies (2 - 3 hours)  more...

CCNT Local Area Networks v6 0 Part 2 ...ystem (NOS). Audience: A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 4 - 6 hours Objectives: Unit 1: Transmission (2 - 3 hours) Identify  more...

CCNT Local Area Networks v6 0 Part 3 ...t switching. Audience: A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: LANs in the Organization (3 - 4 hours)  more...

IMS Essentials Curriculum ...sage handling (EMH). This curriculum consists of three Skill Builder courses: IMS Essentials Part 1: IMS Database Manager IMS Essentials Part 2: IMS Transaction Manager IMS Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2 Learn To See individual course descriptions for specific course objectives and scope. Audience The primary audience includes users who want a basic  more...

E-Business Technology Fundamentals Curriculum ...and tools, and J2EE. This curriculum consists of three Skill Builder courses: E-business Technology Fundamentals: Part 1 (Architecture & Building Blocks) E-business Technology Fundamentals: Part 2 (e-business Applications & Technologies) E-business Technology Fundamentals: Part 3 (Java, Security, Web Services, & IBM Framework) Learn To See individual course descriptions for  more...

Understanding Wireless Solutions Curriculum ...d focuses on WWANs. This curriculum consists of three Skill Builder courses: Understanding Wireless Solutions: Part 1 (Wireless Fundamentals and WPANs) Understanding Wireless Solutions: Part 2 (IEEE 802.11 Standards and WLANs) Understanding Wireless Solutions: Part 3 (WWANs and Wireless Security) Learn To See individual course descriptions for specific course objectives and  more...

Outlook 2003 Curriculum ...ion exam and have a solid foundation in essential Outlook skills. This curriculum consists of two Skill Builder courses: Microsoft Outlook 2003 Fundamentals Microsoft Outlook 2003 Proficient User Learn To See individual course descriptions for specific course objectives and scope. Audience The target audience will range from new users to power users. It is expected that the  more...

MS Project Server 2003 Introduction Part 1 ... deployment. Match each IT profile with its deployment skill set. Identify networking concepts that are used with Microsoft Office Project Server 2003.,br> Identify considerations for deploying Microsoft Office Project Server 2003 to a distributed workforce. Differentiate between domain deployment and extranet deployment of an Enterprise Project Management (EPM) Solution. Unit  more...

Communicating with Power and Confidence Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...

Accounting Basics In this course, we investigate the basics of accounting. We introduce the skills and knowledge required to prepare and understand the financial plans and budgets that are crucial to the ongoing operation of an organisation. This course provides in depth coverage of Business and Information Management, Basic Accounting and Accounting Transactions.  more...

Business Communications Communication is the exchange of thoughts or information using speech, signals, writing or behaviour. The Business Communications title is a series of ready to deliver courses that introduce how such exchanges take place in a business environment  more...

Managing Teams An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.  more...

Retail Basics Sales and Service This course concentrates on associate basic sales and service skills that are needed in order to create a positive shopping experience and increase sales opportunities. To ensure effectiveness, the Sales and Service Skill Standards, developed by the National Retail Federation (NRF), have been integrated through the course. Includes examples from the following retail sectors: Hospitality,  more...