Skills Telephone Seminars - Training Resources

Techniques to Prepare for Difficult Employee Discussions ...lly offensive behavior, poor communication and leadership skills, excessive absenteeism, and attitude problems - whether you're encountering commonplace or exceptionally serious employee relations issues, you'll need a down-to-earth strategy to protect yourself and your organization. Verbally addressing problems head-on can be a daunting task because of their confrontational nature, not to  more...

Understanding the GAAP Codification Update BenefitsThe official launch of the FASB Codification began on July 1, 2009, on that date the codification became the official single source of authoritative nongovernmental U.S. GAAP. The codification will be effective for interim and annual periods ending after September 15, 2009. The codification will supersede existing FASB, AICPA, EITF and related literature, which means there will no longer  more...

De-Escalation Tactics When Responding to Individuals with Mental Illnesses ... be directed away from violence by specific communication skills. Verbal de-escalation techniques are geared to 'set up' those being contained so that physical control techniques are enhanced, if they become necessary. When the public is witness to successful verbal de-escalation, they better understand and respect the challenges facing an officer, which contributes to future officer safety.  more...

Juvenile-Onset Bipolar Disorder: Discussion, Diagnosis and Treatment Considerations ...s for those interested in current thinking and diagnostic skills necessary to diagnose and treat bipolar children and their families. The missing pieces will also be discussed which is adequate educational planning. How to work collaboratively with a treating psychiatrist and how to be an advocate for the child and family if the child is not receiving the most up-to-date treatment will also be  more...

15- Minute Expert Adult Patient Assessments: Practical Strategies, Tips, and Updates for Health Care Professionals ...th care professional needs to be proficient in assessment skills. This teleconference, '15-Minute Expert Adult Patient Assessments: Practical Strategies, Tips and Updates for Health Care Professionals,' will help you identify practical strategies for completing an exam that efficiently evaluates your patient from head to toe, identifies areas of concern and those that need immediate  more...

Effective Legal Writing and Editing for Paralegals BenefitsEffective writing is one of the most important tools in the legal trade. No matter the strength of your case or your knowledge of the facts and the law, your ability to communicate concisely and powerfully is crucial to your success. This teleconference will show you how to focus your writing to a specific audience; how to streamline and strengthen your writing; how to avoid grammar,  more...

The Paralegal's Role at Trial BenefitsThis teleconference will provide valuable information to help you develop, improve and enhance your trial preparation and trial skills in order to better assist the attorneys with whom you work in a more efficient and productive manner. Helpful hints and key tools of the trade will be shared to help you improve your efficiency and effectiveness as a key member of the trial team.  more...

Language to Avoid During Sales Conversations - Are Your Words Costing You a Sale? BenefitsHow many more sales could you or your salespeople make if they stopped making stupid mistakes and started giving totally awesome sales presentations? Suppose there was a way to get your prospects to remember and repeat what you say to others in their organization. Remember, every sales presentation is a captured or a missed opportunity. When you lose business you should have captured, you  more...

Writing to Win: The Fundamentals of Legal Writing nLawyers and other legal professionals are paid to communicate. Your success depends on your words - and now, more than ever, on our written words. This teleconference, taught by a litigator, novelist and screenwriter, will provide you with the insights, skills and confidence needed to write with clarity and precision. Douglas E. Winter's practical, easy-to-implement strategies will improve your  more...

Creating Investment Policies For Your Nonprofit: Risk Tolerance, Reserve Funds and Portfolio Management Capacity ...erspective. This teleconference will provide you with the skills to develop policies to support and expand your current portfolio of funds. You will walk away from this event with the following knowledge: the impact of short-term and long-term goals on investments policies; endowment fund accounting best practices and compliance updates; the role of the investment committee and how to work with  more...

Key Components of an Effective Mentor Program ...e mentored as well as improvements in self esteem, social skills, peer and family relationships, academic performance and school attendance. n nThis teleconference will provide you with all the necessary tools to establish or expand a quality mentoring program. It will examine the benefits for beginning an initiative and the step-by-step process to implement a program, whether school- or  more...

Optimize Your Workforce Scheduling nFor many companies, scheduling the workforce can become a nightmare. Because labor is a significant cost of production, management is often under pressure to keep their workforce lean and flexible. The aim of workforce scheduling is to balance constraints to ensure that the right people with the right skills are in the right place at the right time. Workforce planning provides a systematic  more...

Roundabouts: Planning, Design Principles and Current Practices ...roundabouts and their installation, learn specific design skills and current practices, and apply roundabout design principles to projects in your region. This teleconference will emphasize both basic and advanced roundabout principles to assist you with proper roundabout implementation for better public acceptance, smoother roundabout operations, increased capacity and safety, less maintenance  more...

How to Get Your Prospect to Move From "I ll Think It Over" to Yes! ... what to do when you hear those replies. You'll get sales skills, people skills, life skills and marketing skills that will separate and elevate you from the competition. You will understand clearly how to bring a much larger share of your deals or projects to a positive solution. The teleconference will help to greatly ease the agony of dealing with the customer or person stuck in the hold  more...

Overcome Your Competition: Stand Out in a Crowded Marketplace ...that has proven to be more effective. Even the best sales skills, or sales approach, even the quid pro quo approach, is not effective if applied to the wrong people. As economic conditions become more challenging, salespeople have to improve their approach and really focus on the value they can offer decision makers. Relationships must be built on a foundation of mutual respect. n nHave you  more...

Construction Project Closeout: Is Your Customer Satisfied? nMake sure your customer is satisfied at project completion - register for this thorough teleconference today. You'll learn the proactive strategies you need to make sure project closeout goes smoothly and you're not spending the final days dealing with claims and complaints. n nOur expert will give you tips on establishing a bulletproof closeout checklist, handling move coordination and dealing  more...