Online Skills Needed eLearning - Training Resources

CompTIA A+ 2009 ...skills needed by today s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as  more...

Word 2000 This course is designed to familiarize students with the key introductory, intermediate, and advanced features of Microsoft Word 2000 to customize and enhance their text-based documents. The course starts out by teaching the students basic skills, and then works up to some of the most powerful aspects of Microsoft Word 2000. Also included is a business writing section designed to help improve  more...

Using Databases This in-depth course will concentrate on addressing the needs of library professionals using electronic databases. Using Databases This in-depth course will concentrate on addressing the needs of library professionals using electronic databases. As you progress through the course you will gain a general knowledge of the terminology used in online searching and develop the skills needed to analyze  more...

Soft Skills Using MS Office Applications ...Writing Using Word provides students with a review of the skills needed to write successful and effective letters, memos, minutes, proposals, reports, and press releases. It also reviews basic spelling, punctuation, and grammar rules. Business writing covers sentence and word choice so the students will be able to determine the most effective and appropriate words to use, as well as sentence  more...

Phlebotomy Technician Career Training ...ons and research. This course provides instruction in the skills needed for the proper collection of blood and other specimens used for diagnostic testing. Emphasis is placed on ethics, legalities, medical terminology, safety and universal precautions, health care delivery systems, patient relations, anatomy and physiology, and specimen collection. Upon completion, students should be able to  more...

Oracle 10g OCA ...rs are looking for individuals with a solid foundation of skills needed for effective performance. Specialized Solutions?s course on Oracle 10g will provide the necessary knowledge base so you can begin building your foundation with Oracle 10g. An Oracle Certified Associate (OCA) demonstrates a solid foundation of skills for an apprentice or entry-level job role. By earning your OCA you greatly  more...

Office 2000 Advanced In this course, students will learn how to use the advanced features of Microsoft Word, Excel, Access, and PowerPoint 2000, as well as a section on business writing. This advanced level course introduces the accomplished user to the most powerful aspects of these applications. It also strives to help the professional become a more effective writer. In this course, students will learn how to use  more...

NETS`S - National Education Technology Standards for Students ...s are covered that will help students with the technology skills needed to be successful in life. This courseware library contains training designed to address the performance indicators included in NETS?S and help students acquire the subject matter needed to meet these standards. This curriculum will provide students the opportunity to learn how to use technology for different reasons and in  more...

Legal Nurse Consulting Certificate Program ...se decision to pursue study and acquire the knowledge and skills needed to practice legal nurse consulting. This area of specialty practice is growing all the time and many nurses are using their skills to practice full or part time in this area. Legal Nurse Consulting is a very exciting and challenging practice specialty. I am sure you will be pleased with our certificate program?s course of  more...

How To Master Business Writing ...riting This course provides students with a review of the skills needed to write effective letters, memos, minutes, proposals, reports, and press releases. It also reviews basic spelling, punctuation, and grammar rules. It teaches students the importance of pre-writing activities, such as audience analysis, brainstorming, outlining, and first drafts. It covers sentence and word choice so the  more...

A+ 2003 Complete Bundle (90 days of online training for PC Technicians) ...signed to teach the computer technician the knowledge and skills needed to pass these tests. This course, the A+ 2003 Complete Bundle, teaches such subjects as the Windows and DOS operating systems, control settings in CMOS, hardware basics, in-depth instruction on floppy drives and hard drives, troubleshooting techniques, working with peripherals, memory installation and management, computer  more...

CompTia A+ Essentials and A+ Specialist Certification Training Courses ... the lab or field. Students will learn the knowledge and skills needed to install, build, upgrade, repair, configure, troubleshoot, optimize, diagnose, and perform preventative maintenance of basic personal computer hardware and operating systems. QuickCert's A Plus Essentials and A Plus Specialist certificiation training course follows the CompTIA authorized curriculum, ensuring you receive  more...

Telephone Skills for Quality Customer Service ...ression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and how to influence your customera s perception of the company. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

A Day 1 - Chapters 1-5 ...s course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This first of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers basic concepts of DOS, including commands and navigation; Windows 9x and 2000, including folders and files; control settings, such as CMOS, DMA, and IRQ; explanation and  more...

A Day 2 - Chapters 6-9 ...s course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This second of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers an in-depth look at Windows 9x, including installation, configuration, and customization; troubleshooting and benchmarking a PC; using diagnostic software; working with  more...

A Day 3 - Chapters 10-13 ...s course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This third of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers power supplies, power protection devices, and power chains; video cards and printers; modems, dialers, and dial-up networking; and Windows NT, including the registry, remote  more...

A Day 4 - Chapters 14-18 ...s course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This fourth of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers the skills needed to work with Windows 2000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and  more...

Functions of IT Project Managers William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better  more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating  more...

Introduction to IT Project Management ...a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT projects. You will also acquire an understanding  more...

Understanding Organizational Ethics An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to recognize ethical patterns and practices in an  more...

Leadership Development for Technical Professionals ...vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can  more...

Establishing Team and Customer Relationships ... familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support  more...

Team Conflict The Seeds of Dissent Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power  more...

Analyzing Workplace War Zones A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

The Path to Peace and Harmony A saying goes, " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll  more...

Project Teams - Participating on a Project Team Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.  more...

Core Concepts in Business Analysis Business analysis is a set of knowledge, tasks, and techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners  more...

Getting Started--Administrative Support ...skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This  more...

IBM DB2 Universal Database V6 1--Administration ...environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a fundamental  more...

IBM DB2 Universal Database V6 1--Administration ...environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a fundamental  more...

Designing Cisco Network Service Architectures Part 5 ...ssional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is recommended that students have Cisco Certified Network Professional (CCNP) or equivalent level of knowledge. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Designing  more...

Designing Cisco Network Service Architectures Part 4 ...ssional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is recommended that students have Cisco Certified Network Professional (CCNP) or equivalent level of knowledge. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Designing  more...

Designing Cisco Network Service Architectures Part 3 ...ssional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is recommended that students have Cisco Certified Network Professional (CCNP) or equivalent level of knowledge. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Designing  more...

Designing Cisco Network Service Architectures Part 2 ...ssional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is recommended that students have Cisco Certified Network Professional (CCNP) or equivalent level of knowledge. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Designing  more...

Designing Cisco Network Service Architectures Part 1 ...ssional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is recommended that students have Cisco Certified Network Professional (CCNP) or equivalent level of knowledge. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Network  more...

SAP R 3 v4 x MM Inventory Management ...ry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module. L earn To: Basic Principles. Inventory Management. Material Master Record. The Different Goods Movements. Goods Receipt. Reference to Purchase Order. Input Help. Cancellations and Returns.  more...

NDS Design and Implementation Part 1 ... will cover NDS design theory, designing an NDS tree, the skills needed to determine an NDS partition and replication strategy, and the skills necessary to create a time synchronization strategy. L earn To: Identify Novell Directory Service (NDS) design theories. Identify the concepts associated with implementing the design of an NDS tree. Determine an NDS partition and  more...

Sales Skills Effectively Closing a Sale ...review the basic steps of the sales process and learn the skills needed to close a sale successfully. Unit 2: Demonstrating the Benefits (0.5 - 1 hour) Identify a client's key issues. Complete a key-issues matrix. Focus a product demonstration on a client's key issues. Simulation Overview:  more...

C Programming - Part 4 ...course is designed to give learners some of the practical skills needed to be able to write and compile user-ready C++ applications. Learners will acquire skills needed to perform runtime exception handling, incorporate standard libraries, and create well-designed class hierarchies. L earn To: Implement the C++ exception-handling mechanism to enable programs to recognize and respond  more...

C Foundation for Non-C Programmers - Part 2 ...nvironment or vendor-specific. This course introduces the skills needed to be able to begin to use C++'s Object-Oriented (OO) features. Students will hearn how to create, use, and extend classes, as well as how to populate those classes with members and functions. They will also learn how to instantiate objects, incorporate error handling, and perform simple I/O. L earn To: Identify  more...

XML Programming--Part 2 DOM SAX XSLT ...cond course of the XML curriculum and teaches more of the skills needed to implement XML in an enterprise situation. It will cover processing XML documents using the Document Object Model (DOM) and parsers, using the Extensible Linking Language (XLL), and using XML with databases, and developing XML-based enterprise applications. L earn To: Identify the features and functions of APIs  more...

XML Programming--Part 2 DOM SAX XSLT ...cond course of the XML curriculum and teaches more of the skills needed to implement XML in an enterprise situation. It will cover processing XML documents using the Document Object Model (DOM) and parsers, using the Extensible Linking Language (XLL), and using XML with databases, and developing XML-based enterprise applications. L earn To: Identify the features and functions of APIs  more...

Flash 5 ...ash 5. Additionally, it covers the basic and intermediate skills needed to create animated Web sites using Flash. Learn To • Create and preview movies and set attributes of text. • Create and modify shapes. • Create symbols and modify objects and graphics in Flash 5. • Edit and modify layers, create different types of animation, and buttons in Flash 5. •  more...

Interpersonal Communication Effective Communication ...cation: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Interpersonal Communication Telephone Skills ...Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult callers. Learn  more...

Effective Presentations Planning a Presentation ...Managers and employees who want to gain the knowledge and skills needed to prepare to give presentations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options German, Japanese, UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information  more...

Effective Presentations Essentials of Persuasion ...Managers and employees who want to gain the knowledge and skills needed to give persuasive presentations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English, Japanese, German Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information  more...

Excellence in Service Fundamentals for Employees ...amentals for Employees, you will learn how to develop the skills needed to effectively relate to customers, fulfill their needs, and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal  more...

Leadership Development Delegation ... Leadership Development: Delegation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities.  more...

Leadership Development Motivation ... Leadership Development: Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation.  more...

Employee Performance Managing Difficult People ...ance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate  more...

Employee Performance Providing Feedback ...oviding Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving constructive feedback to  more...

Essentials of Management Succeeding as a New Manager ...: Succeeding as a New Manager equips individuals with the skills needed to transition effectively into their role as a new manager. They learn how to make a positive first impression and what actions will enable them to gain respect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To Understand the  more...

Team Conflict Overcoming Conflict with Communication ...naging conflict. • Identify the skills needed to interact effectively with teammates. • Simulation Overview: • In this simulation, you will meet with Marcus Robinson and Susan Cole, two of Icon's Production Managers, and Robin Carlson, a Consultant from Crown Consulting Corporation. The Vice President of Production  more...

Virtual Teams The Fundamentals ...allenges Carla will face and identify whether she has the skills needed to telecommute effectively. Unit 3: Using Technology to Develop Virtual Teams (0.5 - 1 hour) Identify four ways virtual team members can communicate. List the technological innovations that facilitate communication among virtual team members. Select  more...

Project Teams Participating on a Project Team ...mation on the personal responsibilities and communication skills needed to participate on a project team. Learn To List the phases of a project's life cycle in the correct order. Select the requirements a project must meet to be successful. Resolve conflict in a project team meeting.  more...

Dreamweaver 4 ... Additionally, they will learn the basic and intermediate skills needed to create interactive Web sites using Dreamweaver. Learn To • An overview to Dreamweaver 4. • Identify site planning and management. • Identify document and text properties. • Identify the use of images and multimedia in Dreamweaver 4 documents. • Identify page layout and elements used  more...

Dreamweaver UltraDev 4 ...er UltraDev 4. Additionally, this course covers the basic skills needed to create database-driven Web sites using Dreamweaver UltraDev and ASP, ColdFusion, or JSP. Learn To • Identify the features of UltraDev, technologies used to create dynamic Web sites, and the advantages of creating database-driven Web sites. • Create database connections, and define data sources for a  more...

Implementing Managing MS Exchange Server 2003 Installing ...skills needed to update and support a reliable, secure messaging infrastructure used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized organization. Learn To: Identify advantages of using Microsoft Exchange Server 2003. Identify features of Microsoft Exchange Server 2003. Identify aspects of the naming contexts  more...

Implementing Managing MS Exchange Server 2003 Administering ...skills needed to update and support a reliable, secure messaging infrastructure used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. Learn To: Identify benefits of public folders. Identify methods to create public folders. Identify key aspects of public folder trees.  more...

Implementing Managing MS Exchange Server 2003 Securing ...skills needed to update and support a reliable, secure messaging infrastructure used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. Learn To: Identify characteristics of computer viruses. Identify guidelines for preparing an antivirus strategy. Identify guidelines  more...

Implementing Managing MS Exchange Server 2003 Maintaining ...skills needed to update and support a reliable, secure messaging infrastructure used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. Learn To: Identify characteristics of disk systems that can be used by Microsoft Exchange Server 2003 to store data. Identify key  more...