Instructor Led Sla Training Classes

Defining Customer Relations through SLAs and Key Accounts Management ' This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors as well as senior sales and customer service staff. This program is worth 25 NASBA CPE?s. Appreciate the importance of relationships with customers versus repeated satisfactory transactions. Appreciate the role of CRM in collecting, analyzing and using information to  more...

Defining Customer Relations through SLAs and Key Accounts Management This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors as well as senior sales and customer service staff. This program is worth 25 NASBA CPE s.Appreciate the importance of relationships with customers versus repeated satisfactory transactions.Appreciate the role of CRM in collecting, analyzing and using information to strengthen  more...

Global Outsourcing Learning & Development (GOLD) The GOLD program curriculum is designed for functional and project managers, business analysts, remote workers and those who manage a vendor relationship. Activities are designed to build global awreness through reality-based practice sessions using a comprehensive workbook of templates, tips and methods.  more...

Statements of Work and Specifications (SOW) This 1-day Statements of Work & Specifications program provides participants with the tools to create cogent, complete and well-organized statements of work. The program reviews the functions of the statement of work, its link to performance management, and the benefits realized by a specific and well-crafted document. Guidelines are given for writing a good statement of work and examples provided  more...

ITIL Practitioner Certificate - Service Level Management This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course.  more...