Instructor Led Slm Training Classes

ITIL Service Manager's Certificate - Service Delivery This is a five day course. This course is preceded by the 5 day Service Support course (ITILSMCSS).  more...

ITIL Practitioner Certificate - Service Level Management This three day course explores the guidance in ITIL Service Level Management to understand the processes involved and the opportunities and challenges faced when implementing and working with this discipline. The course is used in preparation to undertake the EXIN Practitioner Certificate exam in Service Level Management in the afternoon of day three of the course.  more...