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From Business Expert Webinars
Advanced Customer Service Planning for Services Firms
...th The Desires of Your Clients
According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers and hope that their clients are
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