Instructor Led Soft Training in United States - Training Resources

Support Representatiive Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer  more...

Bottom-Line Boosting Sales Skills Workshop This complete workshop is a comprehensive program that will improve the productivity and effectiveness of your Sales Engineers (Applications Engineers, Systems Engineers, etc.) and will produce results that directly improve your company's bottom-line. Sales Engineers will learn easy to remember and apply techniques that will make them more adept at all the tasks they perform on a daily basis:  more...

Bottom-Line Targeted Demo Skills Workshop ...software demonstration that hits the heart of your customer s challenges, establishes the value of your solution, and shows why your solution is better than the competition s embodies one of the most important skills Sales Engineers can develop. It is usually the first look your customer has at your solution and first impressions are vital. An exceptional demo can significantly reduce the  more...

Bottom-Line Focused Evaluations & Benchmarks Evaluations and Benchmarks are the most resource intensive methods of selling your solutions, delay new business, and drive up your cost of sales. Sales Reps are usually compensated on revenue alone and often don't pay as much attention to the judicious use of the precious and costly Sales Engineer resources as they should. It is for these reasons that we teach your SEs how to team with the sales  more...

Smart Work Ethics Train the Trainer The Train the Trainer Series is a 4 day workshop that is developed to address Business and Industry's request for employees with a work ethic. Your in-house trainers will learn how to work with Generation Y and how to help your target audience create a work ethic. We all know it should have been taught at home/ in the schools/ etc. but we find that employees lack this teachable trait. By  more...

Negotiating Skills for IT Professionals Information technology (IT) professionals are more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques,  more...

Managing IT Professionals Workshop Effective managers play a major role in increasing the productivity and performance of IT professionals. They facilitate the rapid orientation of new employees and encourage the retention of existing, valued employees. This workshop develops and refines skills and techniques that improve management effectiveness in an IT environment. You can get a complete list of other Professional Soft Skills  more...

Managing Change Within the IT Organization This interactive workshop describes techniques for facilitating the change process. It helps to modify long-standing IT (information technology) organizational paradigms, examines types of change, and allows participants to explore the behaviors and feelings of those experiencing change. Role-playing activities assist participants in becoming agents for change. You can get a complete list of  more...

Interviewing Skills for IT Professionals This interactive workshop provides an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and follow-up. It also provides role-playing exercises that enable participants to apply and refine their interviewing skills. NOTE: This course does not cover recruitment interviewing. You can get a complete list of other Professional Soft Skills  more...

Influencing Skills Workshop In todaya ™s team-oriented and loosely structured organizations, it is often a challenge to obtain the agreement and commitment needed to work productively and meet deadlines. This interactive workshop introduces the skills and techniques of effective influencing and refines those skills through extended role playing activities. You can get a complete list of other Professional Soft  more...

Facilitation Skills Workshop Teams and groups are much more effective if they are led by a skilled facilitator who encourages participation and creativity while maintaining focus and staying within time constraints. A competent facilitator makes review sessions, meetings, and workshops more productive. A facilitator understands how to plan and prepare for group sessions and how to exercise the interpersonal skills that  more...

Effective Writing for IT Professionals Companies, teams, and individuals are measured by how well they communicate. This interactive workshop helps IT professionals produce more effective documents. It reviews technical writing techniques and processes and provides examples and templates for continuing use after the workshop. Company specifics, such as style guidelines, can be incorporated. Each topic is reinforced by written  more...

Customer Care Workshop In a highly competitive marketplace, customer care is the key to a companya ™s success. This workshop describes effective customer service techniques and provides opportunities for participants to apply and refine them through role plays and exercises. You can get a complete list of other Professional Soft Skills Workshops classes at  more...

Confrontation and Conflict Management Workshop In todaya ™s challenging work environment, individuals are encouraged to take responsibility and make individual contributions. Projects are often undertaken by cross-functional and multi-functional teams which afford many opportunities for creativity. However, there are also many occasions when disagreement and conflict cause frustration and reduce productivity. This workshop identifies  more...

Communication Skills for IT Professionals Effective communication skills are the key to influencing others and to establishing and maintaining good relationships. This interactive workshop describes how to achieve mutual understanding and greater clarity in interpersonal communication, identifies and develops communication skills, and provides opportunities for refining skills through role-playing activities. You can get a complete  more...

The Building Better Job Aids BBJA Workshop ...kly develop job aids for virtually any type of task from soft skills to technical skills a Determine when job aids can eliminate training entirely a Describe the content of the job aid a Select the best format for job aids based on the tasks being covered, the environment in which they will be used, and the audience using them a Decide what materials job aids need to consist of  more...

InDesign Training InDesign Training in Chicago by Training Connection http://www.trainingconnection.com 1. Adobe InDesign CS3 Fundamentals - $795 (2 days - instructor-led) 2. Advanced InDesign CS3 - $395 (1 day - instructor led workshop) INDESIGN TRAINING PACKAGE Book InDesign Fundamentals and receive the Advanced InDesign for FREE. You save $395. InDesign CS3 Fundamentals This course  more...

Reproducible Program Library - Customizable Soft Skills Training Programs ...n. Quality training at the push of a button. You want soft-skills training that gets results. You want training that addresses your specific needs. You want training that s affordable. And you needed it yesterday. Sound impossible? Not anymore Introducing the HRDQ Reproducible Program Library, a collection of over 70 half-day and one-day programs. Each program comes ready to  more...

Soft Skills Training These classes are not technical in nature and do not require the use of a computer. Such as Time Management, Technical Writing, and Conflict Resolution.  more...

Implementing High Performance Work Teams This workshop focuses on human interaction in the workplace. Team selection criteria, coaching and development are discussed and techniques to sustain are presented. An off-site location is recommended.  more...

Corporate Competency Every organization has its own unique style and culture. Individuals entering the work environment often struggle with the unwritten rules and culture of the workplace. Corporate Competency teaches employees how to get involved in, and get ahead in the organization environment. The training is as basic as what to wear and appropriate workplace conversations, and then delves into more intricate  more...

Business Skills Courses Courses aimed at improving your business skills. Learn business skills such as business accounting, team participation, problem solving and call center management. See all Business Skills courses available: http://www.nhtechvalley.com/category/5/  more...

Leadership The focus of the Leadership module is on leading participants through self-introspection to examine their skills, and the effectiveness of their skills. Personality styles will be used as a focal point for demonstrating common pitfalls in managing relationships. Importance of soft skills for the leader- manager will be discussed, and tools, techniques and strategies for improving leadership  more...

Working Towards Agreement Working Towards Agreement is our half-day course in conflict resolution and management. Using the Thomas-Killman instrument to identify individual conflict styles, we lead the participants through a series of exercises following the key steps in confronting and resolving conflict. By the end of the course, people will have an understanding of their own "soft spots" in conflict situations and of  more...

E-Com Sourcing In this 1-day program, participants will learn the basic concepts of e-business; how to assess different e-business offerings; apply e-business initiatives to improve supply chain management; and learn to develop an e-business strategy. We will discuss how e-business initiatives can achieve both the buyer s and seller s objectives. The benefits in terms of hard and soft cost savings will be  more...