Instructor Led Soft Training in United States

Customer Service Training Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...

E-Com Sourcing In this 1-day program, participants will learn the basic concepts of e-business; how to assess different e-business offerings; apply e-business initiatives to improve supply chain management; and learn to develop an e-business strategy. We will discuss how e-business initiatives can achieve both the buyer s and seller s objectives. The benefits in terms of hard and soft cost savings will be  more...

Leadership Skills for the Project Professional ...and the project team, he/ she must possess and employ the soft skills ("artistic" vs. scientific) required to lead a team. In this course, participants are introduced to common leadership principles that must be applied in the project environment. After an introduction to the better practices for each learning unit, course attendees apply these principles via relevant individual and team  more...

Train the Technical Trainer Workshop Many highly skilled technical professionals feel uncomfortable in a teaching role because they lack instructional skills and techniques. This workshop develops and refines technical training skills through active involvement in a variety of exercises and role-plays. The workshop is also useful for educators who have some teaching experience but need to refine their skills or are new to technical  more...

Team Building for IT Professionals Today, most organizations operate with formal or informal teams. High performance, successful teams must be planned, developed, and nurtured. This workshop describes how selecting team members, setting shared goals, defining team roles, and balancing work preferences can impact on team performance. It also provides opportunities for applying and refining skills through team role-playing. You can  more...

Recruitment Interviewing Workshop This interactive workshop guides participants through the recruitment life cycle, from defining skill profiles to making a job offer. It demonstrates how to screen resumes, how to use effective interviewing techniques and how to assess candidates. It also discusses legal constraints. The workshop develops skills in individual and team activities and provides opportunities to refine interviewing  more...

Problem Solving and Decision Making Workshop Success in todaya ™s rapidly changing and competitive environment depends upon being able to sort and analyze information, rapidly assess a situation, and come up with correct and timely solutions and decisions. However, todaya ™s professionals are often overwhelmed by a mass of information from many sources. This workshop explains how to distinguish between important and less important  more...

Presentation Skills Workshop Good presentation skills project a professional image and assist in influencing decisions, presenting results, and providing information. This interactive workshop enables professionals to develop and refine their presentation techniques. Case study scenarios are used in exercises and can be customized. The workshop provides both a conceptual overview and team and individual exercises for refining  more...

Negotiating Skills for IT Professionals Information technology (IT) professionals are more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques,  more...

Managing IT Professionals Workshop Effective managers play a major role in increasing the productivity and performance of IT professionals. They facilitate the rapid orientation of new employees and encourage the retention of existing, valued employees. This workshop develops and refines skills and techniques that improve management effectiveness in an IT environment. You can get a complete list of other Professional Soft Skills  more...

Managing Change Within the IT Organization This interactive workshop describes techniques for facilitating the change process. It helps to modify long-standing IT (information technology) organizational paradigms, examines types of change, and allows participants to explore the behaviors and feelings of those experiencing change. Role-playing activities assist participants in becoming agents for change. You can get a complete list of  more...

Interviewing Skills for IT Professionals This interactive workshop provides an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and follow-up. It also provides role-playing exercises that enable participants to apply and refine their interviewing skills. NOTE: This course does not cover recruitment interviewing. You can get a complete list of other Professional Soft Skills  more...

Influencing Skills Workshop In todaya ™s team-oriented and loosely structured organizations, it is often a challenge to obtain the agreement and commitment needed to work productively and meet deadlines. This interactive workshop introduces the skills and techniques of effective influencing and refines those skills through extended role playing activities. You can get a complete list of other Professional Soft  more...

Facilitation Skills Workshop Teams and groups are much more effective if they are led by a skilled facilitator who encourages participation and creativity while maintaining focus and staying within time constraints. A competent facilitator makes review sessions, meetings, and workshops more productive. A facilitator understands how to plan and prepare for group sessions and how to exercise the interpersonal skills that  more...

Effective Writing for IT Professionals Companies, teams, and individuals are measured by how well they communicate. This interactive workshop helps IT professionals produce more effective documents. It reviews technical writing techniques and processes and provides examples and templates for continuing use after the workshop. Company specifics, such as style guidelines, can be incorporated. Each topic is reinforced by written  more...

Customer Care Workshop In a highly competitive marketplace, customer care is the key to a companya ™s success. This workshop describes effective customer service techniques and provides opportunities for participants to apply and refine them through role plays and exercises. You can get a complete list of other Professional Soft Skills Workshops classes at  more...

Confrontation and Conflict Management Workshop In todaya ™s challenging work environment, individuals are encouraged to take responsibility and make individual contributions. Projects are often undertaken by cross-functional and multi-functional teams which afford many opportunities for creativity. However, there are also many occasions when disagreement and conflict cause frustration and reduce productivity. This workshop identifies  more...

Communication Skills for IT Professionals Effective communication skills are the key to influencing others and to establishing and maintaining good relationships. This interactive workshop describes how to achieve mutual understanding and greater clarity in interpersonal communication, identifies and develops communication skills, and provides opportunities for refining skills through role-playing activities. You can get a complete  more...