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Soft Training Seminars and Classes
From Online Training Directory
Soft Skills Using Applications
    This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills. more...
From Serebra Learning Corporation
Territorial Account Sales Skills Simulation
...Soft Hands Shipping Company, a San Francisco, California based firm that specializes in the ground transportation of fragile items. You sell the company s shipping services to all types of organizations. Wine Cellar of California sells wine to restaurants throughout the state, and it becomes one of your target accounts. You will do some preliminary research on this company and then request a more...Strategies for Facilitating Critical Thinking
...ritical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels more...Delivering Successful Presentations Simulation
...h several restaurant chains to exclusively sell its other soft drinks. Now, Top-Shelf management wants Passion to also be on the menus at these chains. In this simulation, you must prepare and deliver a presentation to some of Top-Shelf's existing customers and convince representatives from these chains that they should be offering Passion to their customers. This simulation is based on the more...Professional Selling Over the Phone: Prospecting
Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition the program offers the student guidelines for building and maintaining relationships with prospects. more...
From 123-CBT Computer Based Training
Professional Selling Over the Phone Prospecting
 ... a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. Learn To Choose information you should leave on a prospect a a s voice mail. Select the guidelines for building business relationships with prospects. more...Call Center Mgt Managing Motivating Your Staff
...mployees receive formal technical skills training, but no soft skills training. In the first meeting, you will develop a plan to reduce turnover with Dean Kramer, the Director of Sales. Your next goal will be to establish a new training program for the call center. You will then meet with R.J. Lynch and Jennifer Webber, two Call Center Supervisors, to discuss implementing a new training program more...Operations Management Operations Components
Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company a a s operations. Learn To Select more...Lotus Domino R5 Development Part 3 Creating User Interfaces
...Create a folder. Set the properties of a folder. Enable soft deletion in a database. Create a view to store deleted documents. Identify the features of navigator. Set the properties of a navigator. Set database launch properties to display a navigator. Add graphics to a navigator. Add objects to a navigator. Add an action to an object in a navigator by using the Simple action(s) more...
From Service Strategies
Support Representative - Online
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer more...
From Graphik Connexions
eLearning Custom Development Services
 ...Software Application Training and Critical Soft Skills for Corporate Learning Initiatives. Includes audio/narration, 2D & 3D Flash Animation and graphics Proven increases in ROI s No Timeline is too aggressive. Custom training materials, such as user guides, job aides, manuals and PowerPoint presentations also designed and developed. Learner & Employee Productivity Results are Verified and more...
From The Virtual Training Company
Sony Acid Pro 6
...midi recording, mixing and editing, professional effects, Soft Synth / MIDI support, exclusive quantization, professional automation workflow tools and more. Acid Pro 6 includes a custom edition of Native Instruments KOMPAKT. This full featured VSTi sample playback engine ships with over 120 additional instruments. VTC Author and Musician - Robert Correll covers all aspects of the Acid Pro more...Pro Tools LE
...ls. Also included is coverage of third party plug-ins and soft synth controls and operations, making this tutorial useful to users of VST, MAS, Direct X, and RTAS platforms. This tutorial is packed with so much useful knowledge that new and veteran users of Pro Tools will benefit. You will discover many examples of the exciting projects you can create with Pro Tools in this cutting-edge venture more...
From Skillspride Online Training
Appraisal Techniques
In order to be sure that the needs and overall goals of the organisation are being met, Managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations. more...Assertiveness Skills
The Oxford English dictionary defines 'assert' as: 'maintain, declare one's claim to rights' and 'assert oneself' as: 'insists on one's rights'. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves readers in realising their own rights and the right of others in the workplace. Practical activities allow more...Counselling Techniques
Managers these days sometimes find themselves in a situation where counseling skills are required. A manager needs to recognise the difference between coaching and counseling in order to change approach and enable the member of staff to sort out their problems. This course aims to introduce the concept of Counseling and develop some of the skills needed for successful Counseling. more...Creative Thinking Techniques
Sometimes our thinking gets stuck and we need to find unusual and different ways of getting round a problem. This course provides some those techniques. A number of different techniques are introduced and practiced during the day. It is common for individuals to like and enjoy some of the techniques and find others difficult. The purpose of the course is to provide a wide choice of options. more...Customer Care for IT Telephone Support Staff
Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their more...Effective Management Skills
To discuss, understand and practice some of the essential management skills needed to operate in today's working environment. more...Facilitation Skills for IT Staff
To provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or run meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end users and IT people are meeting to discuss major more...Finance for Non-Financial Managers
To discuss, understand and practice some of the financial skills needed by all managers and specifically budget-holders, to operate in today's working environment. more...Help Desk Analyst
This course will prepare readers for the Help Desk Institute's " Help Desk Analyst certification. Readers will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management concepts. The material in this course will more...Information Technology Infrastructure Library
To encourage all employees to participate in the success of their companies by Aligning IT services with the current and future needs of the business and its customers; Improving the quality of the IT services delivered and Reducing the long term costs of service provisions. more...Investment Appraisal
This course is intended for managers who are having to justify capital expenditures and need to know something of the methodologies and theory behind justifying major pieces of expenditure. The course involves readers working on processes and procedures that result in successful investment appraisal through the use of group and individual activities, exercises, formal inputs etc. more...Leadership Skills
To consider the principles of leadership and practice the personal skills involved in effective team leadership. more...Management of Change
Individuals are suspicious of change since it inevitably involves different actions and practices than those which they are currently familiar with and used to. Change is a black box that needs to be unlocked with care! The course involves readers working on their own specific change events and creating plans and procedures which will help smooth their change processes through group and more...Negotiation Skills
Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to " off positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This Course offers the opportunity more...Personal Influencing Techniques
To introduce readers to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential. more...Presentation Techniques for Impact
90% of business presentations are done for a purpose over and above information giving - they are done to make the audience take some specific action. With this in mind, this course takes a different approach to presentations skills training that focuses upon the actions that the presenter wishes the audience to take after the presentation. more...Problem Solving and Decision-Making Techniques
To learn a rational process for problem-solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions. more...Recruitment and Interviewing Skills
Successful managers and team leaders need the skills to find and recruit the best candidates for their team. The course is a two day event which involves readers working on processes and procedures that result in successful selection and recruitment decisions through the use of group and individual activities, exercises, formal inputs etc. more...Stress Awareness
This course will help readers to understand the nature of 'stress', how it impacts us mentally and physically and how we can manage it for our benefit. more...Stress Management
We are all aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This course has been designed to help readers to recognize stress, recognize how we place more...Team Building Techniques
To introduce readers to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams. more...Time Management Skills
To enable readers to make the most productive use of their days through the use of simple control tools. more...Train the IT Trainer
Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place. more...Train the IT Trainer Advanced Workshop
This course is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative course will draw upon real examples taken from readers' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used. more...Train the Trainer
Professional trainers produce professional results. This course will provide readers with a solid foundation of skills and knowledge of process of learning, the role of the individual trainer and issues of importance when working with groups. more...Training Course Development
This course will draw upon real examples taken from training sessions. In addition, each reader will need have a course or section of a course that they are being asked to develop. more...
From Education Systems
Automated Air Fares and Ticket
Prerequisite course: Automated Air Reservations You will learn to find the lowest applicable fare for your client as you utilize the Computer Reservation System (CRS) Sabre to display fares between city pairs and the Sabre pricing system to calculate the total fare, including fees and taxed for the simplest and most complex domestic air itineraries. You will be using RTS , a hands on Computer more...
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