Online Soft Skills eLearning Training

Support Representative - Online Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer  more...

eLearning Custom Development Services Custom Elearning and Course Design and Development for Software Application Training and Critical Soft Skills for Corporate Learning Initiatives. Includes audio/narration, 2D & 3D Flash Animation and graphics Proven increases in ROI s No Timeline is too aggressive. Custom training materials, such as user guides, job aides, manuals and PowerPoint presentations also designed and developed. Learner  more...

Appraisal Techniques In order to be sure that the needs and overall goals of the organisation are being met, Managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations.  more...

Assertiveness Skills The Oxford English dictionary defines 'assert' as: 'maintain, declare one's claim to rights' and 'assert oneself' as: 'insists on one's rights'. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one's rights. This training course involves readers in realising their own rights and the right of others in the workplace. Practical activities allow  more...

Counselling Techniques Managers these days sometimes find themselves in a situation where counseling skills are required. A manager needs to recognise the difference between coaching and counseling in order to change approach and enable the member of staff to sort out their problems. This course aims to introduce the concept of Counseling and develop some of the skills needed for successful Counseling.  more...

Creative Thinking Techniques Sometimes our thinking gets stuck and we need to find unusual and different ways of getting round a problem. This course provides some those techniques. A number of different techniques are introduced and practiced during the day. It is common for individuals to like and enjoy some of the techniques and find others difficult. The purpose of the course is to provide a wide choice of options.  more...

Customer Care for IT Telephone Support Staff Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their  more...

Effective Management Skills To discuss, understand and practice some of the essential management skills needed to operate in today's working environment.  more...

Facilitation Skills for IT Staff To provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or run meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end users and IT people are meeting to discuss major  more...

Finance for Non-Financial Managers To discuss, understand and practice some of the financial skills needed by all managers and specifically budget-holders, to operate in today's working environment.  more...

Help Desk Analyst This course will prepare readers for the Help Desk Institute's " Help Desk Analyst certification. Readers will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management concepts. The material in this course will  more...

Information Technology Infrastructure Library To encourage all employees to participate in the success of their companies by Aligning IT services with the current and future needs of the business and its customers; Improving the quality of the IT services delivered and Reducing the long term costs of service provisions.  more...

Investment Appraisal This course is intended for managers who are having to justify capital expenditures and need to know something of the methodologies and theory behind justifying major pieces of expenditure. The course involves readers working on processes and procedures that result in successful investment appraisal through the use of group and individual activities, exercises, formal inputs etc.  more...

Leadership Skills To consider the principles of leadership and practice the personal skills involved in effective team leadership.  more...

Management of Change Individuals are suspicious of change since it inevitably involves different actions and practices than those which they are currently familiar with and used to. Change is a black box that needs to be unlocked with care! The course involves readers working on their own specific change events and creating plans and procedures which will help smooth their change processes through group and  more...

Negotiation Skills Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to " off positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This Course offers the opportunity  more...

Personal Influencing Techniques To introduce readers to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential.  more...

Presentation Techniques for Impact 90% of business presentations are done for a purpose over and above information giving - they are done to make the audience take some specific action. With this in mind, this course takes a different approach to presentations skills training that focuses upon the actions that the presenter wishes the audience to take after the presentation.  more...

Problem Solving and Decision-Making Techniques To learn a rational process for problem-solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.  more...

Recruitment and Interviewing Skills Successful managers and team leaders need the skills to find and recruit the best candidates for their team. The course is a two day event which involves readers working on processes and procedures that result in successful selection and recruitment decisions through the use of group and individual activities, exercises, formal inputs etc.  more...

Stress Awareness This course will help readers to understand the nature of 'stress', how it impacts us mentally and physically and how we can manage it for our benefit.  more...

Stress Management We are all aware of the dangers of stress in our lives, however, how many of us know the signs and symptoms in ourselves, and ways to prevent stress taking over our condition? It is important not only to recognize stress symptoms, but to know how to counteract the signs and regain balance in our lives. This course has been designed to help readers to recognize stress, recognize how we place  more...

Team Building Techniques To introduce readers to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams.  more...

Time Management Skills To enable readers to make the most productive use of their days through the use of simple control tools.  more...

Train the IT Trainer Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place.  more...

Train the IT Trainer Advanced Workshop This course is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioral aspects of delegates. This highly participative course will draw upon real examples taken from readers' own experiences in training sessions. Questionnaires; models; discussions and role-play activities will be used.  more...

Train the Trainer Professional trainers produce professional results. This course will provide readers with a solid foundation of skills and knowledge of process of learning, the role of the individual trainer and issues of importance when working with groups.  more...

Training Course Development This course will draw upon real examples taken from training sessions. In addition, each reader will need have a course or section of a course that they are being asked to develop.  more...