Online Software Division eLearning - Training Resources

Competitive Intelligence Researching Online ...man Resources Department of Icon's Computing Hardware and Software Division in San Francisco. She will discuss with you the fundamentals of using the Internet to increase your organization's competitive intelligence. Under Kristin's tutelage, you will identify the guidelines to follow and recognize the pitfalls to avoid when using the Internet to collect information. Unit 2: Taking Advantage  more...

Quality Management Business Process Improvement ... Train'' Product Division of Icon's Computer Hardware and Software Division. In the past, this division has hired outside consultants to evaluate its processes and make recommendations for improvements. Due to changes in upper level management, however, employees at all levels of the process of product development are being asked to participate in quality improvement efforts. Since Icon will no  more...

Exit Interviewing Skills Preparing for an Exit Interview ...st 36 months, Icon's San Francisco Computing Hardware and Software Division has been experiencing an increasing employee turnover rate. It is now up to 17 percent, and upper management has created a task force to find a way to lower that rate. As the Human Resources Director, you were assigned to the task force along with Jessica Stone and Terry Jones. Your goal in this meeting is to convince  more...

Exit Interviewing Skills The Termination Process ...r assembly in Icon's San Francisco Computing Hardware and Software Division. As a Key Operator for Icon, Nick Simmons will have three primary responsibilities. Icon's commitment to quality requires that Nick's assembly work will have no more than a two-percent defect rate, with a one-percent defect rate being considered ''good'' performance. Your goal for this meeting is to begin Nick's  more...

360-Degree Feedback Implementing a 360-Degree Program ...s Director in Icon's San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of helping the division implement a 360-degree feedback program to evaluate employee performance. The program will first be run as a pilot program in the Marketing department. Robin has asked to meet with you to go over how you intend to create the program. She will ask  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...ces in Icon a a s San Francisco Computing Hardware and Software Division. As a Human Resources Manager, you are in charge of implementing a 360-degree feedback program, and John wants to make sure you have correctly planned how to enhance the use of the feedback at the end of the program. He will ask you a series of questions about how you plan to use employee feedback regarding the program  more...

Women in Leadership Developing a Leadership Path ...ris, a Designer/Developer in Icon's Computer Hardware and Software Division in San Francisco. She has asked to meet with you as an Employee Assistance Program representative because she is experiencing a conflict between the demands of her personal and professional lives. As a result, she feels frustrated and overwhelmed and believes that she is not fulfilling her personal and professional  more...

Managing the Expert Managing the Unique Needs of Experts ...ation, you are a Manager in Icon's Computing Hardware and Software Division. You have recently hired as a consultant Bruce Madison, a Scientific Systems Analyst with an expertise in Numerical Analysis. Bruce has a history of pushing companies to the cutting edge of technology and integrating that technology with the Internet. Recently, Market Researchers have tracked an increase in popularity  more...

Business Ethics Organizational Ethics ... As the Sales Director for Icon's Computer Hardware and Software division, you will meet with Customer Service Manager, Deborah Cowan, Marketing Director, John Cunningham, and Product Manager, Terry Jones, to discuss a production-related ethical dilemma. Icon has been advertising an introductory special on a personal computer scheduled to be available to consumers in time for the holiday  more...

Team Leadership Developing A High Peformance Team ... the Exhibition Manager for Icon's Computing Hardware and Software division. To begin planning for your division's most important trade show, the CST Expo, you will meet with your supervisor, Dean Kramer, Marketing Director; Maggie Roberts, Public Relations Manager; and Elizabeth Thomas, Sales Director. You need to follow the guidelines for choosing a team type in order to build consensus among  more...

Team Leadership Promoting Your Team s Effectiveness ...righton, Sales Director, for Icon's Computer Hardware and Software Division. The Software Development group was recently divided in order to add a new area of focus: custom software development. Nearly half of the programmers and sales personnel from the traditional software development group will be making the move into custom development with you. As head of the Software Development group, it  more...

Project Teams Participating on a Project Team ...ts Receivable Department of Icon's Computing Hardware and Software Division in San Francisco. This team has been assembled by upper-management to assess the effectiveness of the billing software used by the Accounts Receivable Department and determine what updates and changes need to be made to it. The objective of the team is to make the software more time-efficient and user-friendly. Unit  more...

Administrative Assistant Skills Understanding Basic Skills In Administrative Assistant Skills: Understanding Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you  more...

Organizational Learning Transferring Knowledge within an Org ...t of Information Systems in Icon's Computing Hardware and Software Division in San Francisco. It's time for your department to choose a new knowledge management system. Ronald wants to make sure you understand the different variables you must be aware of before you begin the process. He will ask you a series of questions about what types of knowledge management tools are available and in what  more...

Negotiating Advanced Negotiation Tactics ...ommunications Consultant at Icon's Computing Hardware and Software Division, you have been working with Janet and Marcus on Appleton's purchase of one of Icon's video-conferencing systems. Paul White, one of Icon's Computer Systems Analysts, has worked with you on this sale from the beginning, and he is assisting you in this negotiation. The four of you are now negotiating the cost of  more...

Mentoring Using a Mentor to Your Advantage ...or Network Administrator in Icon's Computing Hardware and Software Division; you are worried about job retention and career advancement in a dynamic business climate. You feel you can ensure greater job security if you better align network operations within the larger structure of information management. Although your division does not have a formal mentoring program in place, you have  more...

Organizational Behavior Organizational Group Dynamics ...a Segal, a Web Developer, in Icon's Computer Hardware and Software Division. As the Innovation Manager for the Division, you are assembling bright and creative individuals from a variety of departments to form a brainstorming team. Its purpose is to generate ideas in a non-critical environment. You've chosen Amy and Josh to spearhead the group and have invited them to your office to coach them  more...