Online Solid eLearning Training

Creating Outstanding Online Help A Self-Directed Study Software Industry This course is for you if you have some experience as a Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline.  more...

Selling the Way Your Customer Buys Learn how to read your clients,adapt your presentation and build a solid business relationship.  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

Face to Face Communications : Active Listening Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen up your active listening skills. It will help you give and receive the right message and make the most of every conversation you're involved in. Developing excellent communication skills requires investment,  more...

Getting Ready to Write ... getting things done. This course lays the groundwork for solid persuasive writing. It explores the pros and cons of different methods of communication and helps you make the best choice. It will help you set your objective and gives tips on how to identify the best tone for that objective. It suggests methods for getting the action you want from your audience and ways to overcome your  more...

Face to Face Communications : Making a Contribution to a Meeting Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. Meetings are the primary tool businesses use for group communication. This course shows you how to make meetings as productive as possible. It demonstrates how careful preparation ensures you get the best out of meetings and shows how you can  more...

Face to Face Communications : Effective Questioning Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course focuses on the art of questioning. It examines the difference between open and closed questions and when to use them for best effect. It demonstrates how to use strategic questioning techniques to defuse a difficult situation,  more...

Face to Face Communications : Non-verbal Communication Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen your communication skills. It will show you how to interpret other people's body language and tone, ensuring that you receive the right message. It will also help you to develop an awareness of the signals  more...

Face to Face Communications : Making your Point Positively Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course concentrates on the art of getting heard and putting your point across. It will help you make the most and the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on  more...

Face to Face Communications : Face to Face Role Play Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course gives you the opportunity to practise and explore your listening, questioning and non-verbal communication skills in a comprehensive and entertaining simulation Developing excellent communication skills requires investment, but the  more...

Initiating Outbound Sales Calls ... seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for  more...

Design of Experiments DOE ...y reach the Six Sigma Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process redesign, and  more...

Collecting and Summarizing Data ...ts. Data puts teeth into process improvement and provides solid evidence that your efforts are bearing fruit. In this course, you will learn about collecting and summarizing data. You will learn how to plan for data collection and design a useful and professional-looking data collection vehicle, how to choose an appropriate check sheet for data collection purposes, how to create an effective  more...

Organizational Goals and Objectives ... the processes necessary to base your Six Sigma effort on solid ground. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title, and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in implementing a Six  more...

Scoping Your Internet Project Evaluate Statistics This course shows learners how statistics can be used most effectively in eMarketing. Several guidelines also help to further simplify the process by providing a solid framework for reviewing statistics. Professionals who want to create and promote an online marketing strategy  more...

OS 390 and Networking This course introduces the fundamental concepts of networking in an OS/390 environment, and describes the various components that make up a secure, efficient network. The course also presents the various network models, and provides students with a solid understanding of how each model is appropriate for specific business requirements.This course is written to OS/390 2.x. This course is intended  more...

The 802 11 Network Architecture This module covers some of the key concepts found in the 802.11 network architecture. You will read about the process by which clients connect to an access point, the terms used for organizing wireless LANs, and how power management is accomplished in wireless LAN client devices. Without a solid understanding of the principals covered in this module, it would be quite difficult to design,  more...

Electrical Electronics Solid State Theory This course covers the basic principles, theory, and types of conductors, semiconductors, transistors, integrated circuits, and controlling devices. This course will also cover the practical use of the Solid State Theory. This course is aimed at individuals working with electrical appliances. It covers the theory and application of electrical devices such as conductors, semiconductors,  more...

Welcome to Your PC This course will provide learners with essential computer skills and knowledge. This course can aid career development and help users gain confidence working with computers. This course is designed for learners with minimal computer skills.  more...

Excellence in Service - Building Lasting Customer Relationships In Excellence in Service: Building Lasting Customer Relationships you will learn how to build ongoing customer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness promoting customer knowledge and developing customer loyalty. You will learn how to build on customer loyalty by  more...

Microsoft Visio 2003 Proficient User This course introduces the basics of Microsoft Visio 2003. The course focuses on the core features of Visio 2003 providing learners a solid foundation in essential Visio 2003 skills. This will help the learners create simple and specialized diagrams by using different shapes and wizards provided by Visio 2003.  more...

Microsoft Word 2003 Fundamentals This series addresses the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Word skills.  more...

MS Word 2003 Proficient User This series addresses the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Word skills.  more...

Microsoft Word 2003 Expert Part 1 This course along with course 75025 maps to the Microsoft Office Expert certification objectives for the Word 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams and have a solid foundation in basic Word skills.  more...

Microsoft Word 2003 Expert Part 2 This course maps to the Microsoft Office Expert certification objectives for the Word 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams and have a solid foundation in basic Word skills.  more...

MS Excel 2003 Fundamentals This course maps to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams and have a solid foundation in basic Excel skills.  more...

MS Excel 2003 Proficient User This course maps to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams and have a solid foundation in basic Excel skills.  more...

MS Excel 2003 Expert Part 1 This course maps to the Microsoft Office Expert certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams and have a solid foundation in basic Excel skills.  more...

MS Excel 2003 Expert Pt 2 This course maps to the Microsoft Office Expert certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Excel skills.  more...

Microsoft Outlook 2003 Fundamentals This course addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills.  more...

Microsoft Outlook 2003 Proficient User This course addresses the fundamental and essential features of Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills.  more...

Microsoft FrontPage 2003 Proficient User This course will address the core features of FrontPage 2003 giving learners a solid foundation in essential FrontPage 2003 skills.  more...

Microsoft Word 2003 Expert Part 2 This course maps to the Microsoft Office Expert certification objectives for the Word 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Word skills.  more...

MS Excel 2003 Fundamentals This course maps to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Excel skills.  more...

MS Excel 2003 Proficient User This course maps to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Excel skills.  more...

MS Excel 2003 Expert Part 1 This course maps to the Microsoft Office Expert certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Excel skills.  more...

MS Excel 2003 Expert Pt 2 This course maps to the Microsoft Office Expert certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Excel skills.  more...

Microsoft Outlook 2003 Fundamentals This course addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills.  more...

Microsoft Outlook 2003 Proficient User This course addresses the fundamental and essential features of Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Outlook skills.  more...

Microsoft Word 2003 Fundamentals This series addresses the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Word skills.  more...

MS Word 2003 Proficient User This series addresses the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Word skills.  more...

Microsoft Word 2003 Expert Part 1 This course, along with course 75025, maps to the Microsoft Office Expert certification objectives for the Word 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Word skills.  more...

XML Programmer Curriculum The XML Programmer curriculum is designed to provide students with solid and comprehensive fluency in XML.  more...

Digital Asset Management The course starts by explaining the basic tenants of Digital Asset Management and the differences between DAM and content management or knowledge management systems. Databases are explained since they are at the core of DAM and the accessibility and usability of databases arte key to a solid system. Assets types are covered in depth and accessing these through metadata and keywords are explained.  more...

Novell GroupWise 5.5 Administration Part 1 - System Fundamentals The GroupWise System Administration curriculum is designed to teach students the fundamentals of administering a GroupWise system. As the first in the 3-part series this course will give students a solid foundation in GroupWise 5.5 fundamentals. Students will be given a thorough overview of the GroupWise client and the fundamental components of the GroupWise system. Students will also be taught  more...

Building XML-Based Web Applications Part 4: Document Object Model ...Object Model. This course will provide the learner with a solid understanding of its importance and practice of its usage. The structure of the DOM is presented in detail along with information on accessing DOM documents and navigating DOM trees and retrieving content. Dynamic transformation on the server and client is covered. The manipulation and display of XML data is covered. The final area  more...

Succession Planning: Elements and Approaches This course Succession Planning: Elements and Approaches places Succession Planning in the context of Human Resources practice in general and presents various definitions of Succession Planning. Its principal goal is to present the learner with the solid case for implementing a Succession Plan within their organization and the challenges to doing so. It covers the characteristics of effective  more...

Database Technologies Part 1: Relational Database Fundamentals The first of a two-part series this course will introduce the learner to the fundamentals of relational databases and relational database design including an in-depth look at data modeling and data design. This course will also cover the evolution of data access and the role that databases and associated enabling technologies play in today's corporate environments. Students should leave this  more...

Database Technologies Part 2: Introduction to SQL The second in a two-part series this course will teach students the fundamental skills and knowledge needed to acquire a foundation-level understanding of SQL. Building on the basic relational database skills and knowledge acquired in the first course this course teaches students the essential SQL statements and associated variations needed to perform fundamental data access and manipulation on a  more...

Linux Part 1: User Fundamentals The first course in the Linux Essentials series provides users with background knowledge about Linux and a solid introduction to typical user tasks using the CLI KDE and Gnome. These tasks include navigating GUI desktops managing files and directories and launching applications. The learner will also discover how to get help and print files in Linux.  more...