From Serebra Learning Corporation
NET Solution Vision and Requirements 
To establish the steps and techniques needed to define a solution vision and gather and analyze requirements A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions
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Linux Administration Part 2: Hardware and Programming 
...ies examines some of the specific hardware and multimedia solutions that an administrator might implement. The learner will learn how to add and manage printers, serial devices and additional disk storage for a
Linux system. The course also examines how to set up sound, graphics, and video when configuring Linux clients. Finally, this course covers some topics of interest to programmers working
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Cisco Designing Networks Part 3: Designing a Prototype 


This final course in the
DCN curriculum identifies appropriate network management solutions for particular network structures. It also provides detailed information about the existing
Cisco product solutions and products ranges. Finally, it teaches the learner how to develop, test and demonstrate a network prototype or pilot.
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Solutions Development Discipline - Part 1 


This course is the first part of a three part series for IT Professionals. This series will discuss
Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for
MultiThreaded development that emphasizes reusability and distribution.
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Solutions Development Discipline - Part 2 


This course is the second part of a three part series for IT Professionals. This series will discuss
Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for
MultiThreaded development that emphasizes reusability and distribution.
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Solutions Development Discipline - Part 3 


This course is the final part of a three part series for IT Professionals. This series will discuss
Microsoft's philosophy on team organization, introduces a milestone-driven process model to manage the risks inherent in a dynamic environment, and provides an architectural framework for
MultiThreaded development that emphasizes reusability and distribution.
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Maintaining Network Security 
This course acquaints the students with planning and maintaining network security. It also describes the process of evaluating and testing network security. Additionally, the course explains the process of incident response. Network
Administrators more...
Sales Presenting Solutions 


...Solutions, is the thirteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the differences between features, advantages and benefits, and present a solution to a buyer. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and experienced
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Federal Government Industry Overview Version 1 
The
Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand
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The Pharmaceutical Industry Overview Version 2 
Billions of people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated
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The Manufacturing Industry Overview Version 2 
Business has only two functions - marketing and innovation. Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru,
Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete
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The Retail Industry Overview Version 2 
Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail
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The Telecommunications Industry Overview Version 2 
Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly
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Completing Your Field Sales Approach 
...solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing
Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to improve the flow of a sales call, handle
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Field Sales Skills Simulation 
You are a salesperson for a wholesale supplier of natural herbs and remedies called
Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product,
Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills.
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Telecommunications Industry Overview Version 1 
Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of
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ITIL Problem and Change Management 
...and errors, as well as identify and implement appropriate solutions. The delivery and support of IT services are divided into core processes within
ITIL. This course covers two service support processes: problem management and change management. This course is intended to help learners prepare for the IT Service
Management Foundation Certificate exam. IT managers and support personnel who seek
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Managing Challenges in Customer Service 
...le requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps
CSAs to manage these challenges successfully.
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Cross-selling in a Customer Service Call 
...day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies. To cross-sell effectively, you need to prepare for the cross-selling call. This course covers
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Diagnosing and Planning 
...on of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a knowledge of the organization. Each organization is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the
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Elements of Project Human Resource Management 
... managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the
Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding enables
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Balancing Stress Simple Solutions for Stress 
...Solutions for
Stress, is the second of fourteen courses in this curriculum. After the completion of this course you will be able to list healthy dietary, exercise and relaxation principles and identify natural ways to combat stress. The
Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to
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Selecting Your Strategy Collaborate for Solutions 
...Solutions, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages of the collaborative game, identify the keys and obstacles to a good collaborative negotiation, identify the four major steps in carrying out a collaborative negotiation and identify tactics to help a collaborative negotiation run smoothly. The
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Organizational Communication The Fundamentals 
Organizational
Communication:
The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,
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Dealing with Conflict in the Workplace Simulation 
What are your thoughts on conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm, certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer, the
Dealing with
Conflict in the
Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting
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E-mail and Organizational Communication 
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for
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Creating Successful Solutions Identify the Core Issues 
This course introduces techniques to help learners quickly analyze situations by identifying the root cause, investigating the contributing factors, and prioritizing the solution requirements. All levels of professionals who supervise the performance of other staff members.
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Mentoring Strategies in the 21st Century 
Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on
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Leading Generations X and Next 
This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and
Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development
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Succession Planning Overview 
Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that
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Advancing Your Administrative Career 
Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain
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Setting the Stage for IT Success 
How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT
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Scoping the Six Sigma Project 
...elts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet
Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six
Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects
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Six Sigma DMAIC Analyzing the Data 
...reen belts and team members dig deep enough, to where the solutions are simplest. In order to employ
Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In
Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2 you'll look at the skills and tools that can help you analyze the
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Attorney-Client Privilege 
...s. This course offers recommendations for using high-tech solutions to protect privileged information, ensuring attorney-client confidentiality. It also examines how recent changes in the anti-money laundering legislation could impact the privilege. Specific applications of the attorney-client privilege to particular circumstances will be determined on the basis of the particular facts of the
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JavaScript Browser Objects 
This course describes various browser objects, such as frames, windows, and documents. The course also covers various other objects, such as date, time, and history objects. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior experience in
HTML and designing
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Advanced JavaScript 
This course describes advanced document properties. The course also covers the concepts related to cookies, plug-ins, and
LiveWire. It also teaches how to implement security by performing data tainting. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior
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JavaScript Fundamentals 
This course describes the features of
JavaScript and compares JavaScript with other technologies, such as
Java. The course also covers the fundamentals of JavaScript programming, JavaScript variables, operators, loops, and conditional statements. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and
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JavaScript Programming 
This course describes the features of
Java Script, such as arrays, forms, and events. The course also covers concepts related to object hierarchy in JavaScript, and string, math, and number object. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior
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Visual Basic 6 0 Enterprise Client Server Dev Part II 
Microsoft
Transaction Server (
MTS) is a tool that enlists objects and their associated resources into transactions, and manages those transactions to ensure that changes to data are made correctly. This course discusses the role of transactions in MTS, and explains how MTS uses a context to manage objects and transactions. Additionally, it covers the steps required to build MTS components that
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General Coding Best Practices 
To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code
Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Creating the NET Logical Design 
To derive the logical design for the solution A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions
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Creating the NET Physical Design 
To create the physical design for the solution A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions
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Win2000 Professional Installing and Upgrading 
... Finally, you will learn about the common causes for, and solutions to installation problems, and you will become capable of upgrading earlier
Windows operating systems to
Windows 2000 Professional and troubleshooting installation and upgrade failure problems. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the
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Win2000 Server Implementing Local Security and Policies 
...lso learn about the causes for the error messages and the solutions that
Windows 2000 Server provides for these problems. Finally, the course covers managing user profiles and assigning user profiles to user accounts, and it explains the concepts of logon The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs
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RF Fundamentals 
This module discusses the properties of radio frequency (RF) radiation and how its behavior can affect the performance of a wireless
LAN. We introduce the uses and properties of antennas and explain the mathematical relationships that exist in RF circuits and why they are important, as well as how to perform the necessary RF math calculations.
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Antennas and Accessories 
In this module, we will discuss the proper methods for installing each kind of antenna. We will explain polarization, coverage patterns, and appropriate uses of antennas. Additionally, we describe the many different items that are used to connect antennas to other wireless
LAN hardware.
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Wireless LAN Security 
In this module, we discuss the much-maligned 802.11 specified security solution known as
Wired Equivalent Privacy (
WEP). We explain the various methods that can be used to attack a wireless
LAN to prepare you (as an administrator) to prevent security problems.
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4G Communication Systems 
To explain the elements of 4G communication systems
Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies
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4G Implementations 
To outline 4G wireless networks and applications
Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies
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Non-Cellular Wireless Technology 
To explain non-cellular wireless technology
Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies
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Wireless LAN Technologies 
To introduce wireless
LAN technologies
Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies
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Fundamentals of Network Security 
To cater to the growing demands of information exchange, most organizations have implemented computer networks. As a network administrator, you need to determine and analyze the risks to the data residing on your network. Additionally, you need to implement various processes to track the security holes on your network. Based on your assessment of the risks and security holes, you can prepare a
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Implementing Network Security using Firewalls 
This course acquaints the students with the firewall concepts. It also describes the process of managing firewalls. Additionally, the course explains the methods of using and configuring firewalls. This course is designed for network administrators who need to use firewalls for implementing network security.
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General Security Concepts 
To introduce the key principles of security for the enterprise
Network administrators, firewall administrators, system administrators, application developers, and IT security officers
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Communications Security 
To introduce the key issues in communications security
Network administrators, firewall administrators, system administrators, application developers, and IT security officers
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Network Configuration 
This
WestNet e-Learning module discusses broad concepts and solutions that require different combinations of operating systems, hardware, applications, or protocols.
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