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From Taylor Performance Solutions, Inc.
Professional Customer Service Skills
Our customized training programs help businesses:
Increase first point of contact problem resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and
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Professional Customer Service Skills
Our customized training programs help businesses:
Increase first point of contact problem resolution
Develop customer satisfaction and loyalty
Enhance employee job satisfaction to reduce turnover
The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and
more...
From Business Coach Philippines
Basic Supervisory Skills Training
OBJECTIVE:
By the end of the seminar, you should be able to: understand the logic, concepts, principles and techniques of effective supervision; study and analyze the application of planning, organizing, leading and controlling; use the knowledge/ skills learned to develop and refine plans in solving important organizational problems
TARGET PARTICIPANTS:
Managers, supervisors, and business
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Basic Supervisory Skills Training
OBJECTIVE:
By the end of the seminar, you should be able to: understand the logic, concepts, principles and techniques of effective supervision; study and analyze the application of planning, organizing, leading and controlling; use the knowledge/ skills learned to develop and refine plans in solving important organizational problems
TARGET PARTICIPANTS:
Managers, supervisors, and business
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From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Project Management in Action Managing World Bank Projects
...aging members
Harmonising team
Performance Management
Solving Interpersonal Problems Among Team Members.
Helping Team Members To Channel Their Energies Into task performance Establishing Realistic Goals
Developing Effective Communication Strategies
Minimising Technical Language
Clarifying Roles
Standard Setting - Establishing Standards And Evaluating Progress.
A Determination Of The
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Project Management in Action Managing World Bank Projects
...aging members
Harmonising team
Performance Management
Solving Interpersonal Problems Among Team Members.
Helping Team Members To Channel Their Energies Into task performance Establishing Realistic Goals
Developing Effective Communication Strategies
Minimising Technical Language
Clarifying Roles
Standard Setting - Establishing Standards And Evaluating Progress.
A Determination Of The
more...
Enhancing Managerial Effectiveness


The details of the modules:
1.) Time Management and Meeting Management
OBJECTIVES:
- Appreciate the value of time in an organisational context
- Regard time as an important resource
- Apply the principle of throughput accounting to organisational
- Activities as a motivation towards effective time-management
- Devise an effective time management strategy
- Manage meetings
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Tourism and International Relations

...ments;
- Demonstrate self direction and originality in solving problems;
- Act autonomously and professionally in planning and implementing strategies;
- Fully develop the qualities and transferable skills, including initiative, decision-making and independent learning ability, necessary for today's global tourism industry;
- Carry out tourism management functions to a high
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Tourism and International Relations Modules 2 and 4


...ments;
- Demonstrate self direction and originality in solving problems;
- Act autonomously and professionally in planning and implementing strategies;
- Fully develop the qualities and transferable skills, including initiative, decision-making and independent learning ability, necessary for today's global tourism industry;
- Carry out tourism management functions to a high
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Tourism and International Relations - Module 4


...ments;
- Demonstrate self direction and originality in solving problems;
- Act autonomously and professionally in planning and implementing strategies;
- Fully develop the qualities and transferable skills, including initiative, decision-making and independent learning ability, necessary for today's global tourism industry;
- Carry out tourism management functions to a high
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Human ResourceTraining and Development Management
...
a Development Of New Skills (E. G. Leadership, Problem-Solving, Communication, Questioning. Presentation And Process Facilitation Skills);
a Ideas For Future Projects And Programs;
a A Concrete Outcome Of Benefit To The Organisation And Program Participants; And
a High Proven Returns On Investment In The Action Learning Programa .
a Action Research
a Process Management
a
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Managing Individuals and Groups in an Organisation


...ntribute to the enhancement of a teama s a problem-solving capabilitya ;
- Exhibit an understanding a role relationshipsa in organisation;
CONTENTS:
- Groups: definition
- Distinguishing groups from aggregations
- Group solidarity
- Group cohesion;
- Team or group: a distinction
- Team dynamics
- Types of teams
- Command teams;
- Committees (temporary &
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Training Needs Analysis Determining Training Needs


...xiv) Development Of New Skills (E. G. Leadership, Problem-Solving, Communication, Questioning. Presentation And Process Facilitation Skills);
xv) Ideas For Future Projects And Programs;
xvi) A Concrete Outcome Of Benefit To The Organisation And Program Participants; And
xvii) High Proven Returns On Investment In The Action Learning Programa .
c) Action Research
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Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return


...xiv) Development Of New Skills (E. G. Leadership, Problem-Solving, Communication, Questioning. Presentation And Process Facilitation Skills);
xv) Ideas For Future Projects And Programs;
xvi) A Concrete Outcome Of Benefit To The Organisation And Program Participants; And
xvii) High Proven Returns On Investment In The Action Learning Programa .
c) Action
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Talent Management


...skills of high performance teams
- Enhancing the problem solving capacity of high performance teams
- Providing an understanding of role relationships
- Improving communication and effective oral- visual presentations
- Enhancing competence level of high performance teams
- Developing expertise in meeting management
- Providing members with the expertise to address mutual conflict
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Communication Information Gathering Analysis and Report Writing


...omprehension or Analysis;
- Application;
- Problem-Solving;
- Synthesis
B. 3.
- Instrument Design, Information Gathering, Analysis and Presentation:
* Sources of Information
1. Secondary Sources of Information
2. Primary Sources of Information
3. Combining Primary and Secondary Sources of Information
* Selecting appropriate
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Financial Accounting and Management Accounting


...our understanding
* Application
* Problem solving and evaluation
* Activities for study groups
Module 2: A systematic approach to financial reporting: the accounting equation
Learning outcomes
- Introduction
- The accounting equation
- Defining assets
- Examples of assets
- Recognition of assets
- Defining liabilities
- Examples of liabilities
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Client or Customer Care

...te improvements in client service;
13. Assist clients in solving their problems relating to products and service;
14. Illustrate their ability to manage internal and external customer/ client care environments;
15. Demonstrate their expertise in leading a customer/ client care team;
16. An understanding of the fundamentals of leadership and management;
17. Exhibit leadership in dealing
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Advanced Project Management


...nning issues
- Deconstruct team management in a problem solving setting
- Apply the most appropriate project management methodology to both real and hypothetical settings
- Recommend a project control system that may be applied to a given scenario
- Devise a viable sourcing strategy, relevant to a particular project setting
- Conduct both pre-feasibility and feasibility studies
-
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MSc Human Resource Training and Development Management


...
- Development Of New Skills (E. G. Leadership, Problem-Solving, Communication, Questioning. Presentation And Process Facilitation Skills);
- Ideas For Future Projects And Programs;
- A Concrete Outcome Of Benefit To The Organisation And Program Participants; And
- High Proven Returns On Investment In The Action Learning Program.
- Action Research
- Process Management
-
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Human ResourceManagement a Practitioners Approach


...iate improvements in client service.
- Assist clients in solving their problems relating to products and service.
- Illustrate their ability to manage internal and external customer/ client care environments.
- Demonstrate their expertise in leading a customer/ client care team.
- An understanding of the fundamentals of leadership and management.
- Exhibit leadership in dealing with a the
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From PetroEDGE
HPHT Well Operations 29 November 2010 - 3rd December 2010



Conventional HPHT (High Pressure - High Temperature) conditions (>10, 000 psi and 300 F) are becoming routine drilling targets in many basins worldwide, as exploration and production examine deeper and hotter objectives.
This course will equip participants with knowledge and skills of HPHT well engineering and the components required for well planning and issues which influence successful
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HPHT Well Operations 29 November 2010 - 3rd December 2010
From Dragon Teambuilding Int. Ltd.
Corporate Outdoor Teambuilding Training & Events Organization




...ate HR Team Building and Team Development through Problem-Solving and Strategy-Planning activities in a fun/ competitive atmosphere.
Dragon Teambuilding provides experiential learning programs, outdoor as well as indoor, to promote team spirit and organizational success
We have developed skills in interactive team building and learning programs to promote organizational success. We are
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Corporate Outdoor Teambuilding Training & Events Organization
From Lorman Education Services
CEQA: California Environmental Quality Act
...ortunity to participate in collaboratively discussing and solving some of CEQA's most perplexing issues.
Benefits for You
- Tips to navigate the EIR process effectively
- Stay up-to-date on important case law
- Understand potential litigation risks
- Discover the role of CEQA in the permitting process
Learning Objectives
- You will be able to discuss the EIR process.
- You will be able to
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CEQA: California Environmental Quality Act
From Jef Menguin Workshops and Seminars
Solving Problems and Making Decisions



Whether or not it is their specific mission, most teams inside organizations are created to solve either one or a series of business problems. Even established tasks often present teams with new challenges, as business methods or workflows change. For these reasons, effective teams must know how to define and analyze problems and to make decisions that help reach desired outcomes. A solid
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Solving Problems and Making Decisions
From Lorman Education Services
Advanced Issues in Payroll: Problem Solving and Beyond
Advanced Payroll Issues - Are you tangled in a web of confusing payroll and leave laws?
In today s competitive environment, the ability to effectively, economically and lawfully manage your company s payroll and leaves is paramount. You must stay current on the latest rules and regulations such as the FLSA and compensable working time to keep labor costs down and consistent with legal
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Advanced Issues in Payroll: Problem Solving and Beyond
From Wintrac Inc.
Managing Technical Professionals (leadership development)
All managers face challenges, but managers of technical professionals face an additional and unique blend of challenges. Whether it is scientists, engineers, health professionals, or architects the nature of technical professionals and their work requires a second set of management tactics. Learn tips and tricks on how to manage, lead, motivate, and communicate effectively with teams focused on
more...
Change Management for Employees
Everyone who works in the business world today is faced with constant changes and is expected to adapt. In this course, students will identify methods for solving problems resulting from workplace changes. Students will define change management and identify strategies for effectively preparing for change, coping with reaction to change, and becoming an agent of change in their working lives.
more...
Oracle9i Database Performance Tuning
... or configuration problems within the Oracle database and solving those problems. Manual techniques as well as those employing the specialty Packs within Oracle Enterprise Manager are considered. Workshop exercises allow participants the opportunity to examine the internal operation of an Oracle instance, isolate problems, test possible solutions and implement effective remedies.
This course
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Problem Solving and Decision Making Workshop
Success in todaya s rapidly changing and competitive environment depends upon being able to sort and analyze information, rapidly assess a situation, and come up with correct and timely solutions and decisions. However, todaya s professionals are often overwhelmed by a mass of information from many sources. This workshop explains how to distinguish between important and less important
more...
Managing Technical Professionals
All managers face challenges, but managers of technical professionals face an additional and unique blend of challenges. Whether it is scientists, engineers, health professionals, or architects the nature of technical professionals and their work requires a second set of management tactics. Learn tips and tricks on how to manage, lead, motivate, and communicate effectively with teams focused on
more...
Creative Problem Solving
...e creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving
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Problem-Solving Skills
Regardless of the specific organization or position, your skills and previous training have allowed you to gain employment in the corporate world. One thing that you may not be adequately prepared for, however, is dealing with problems. In a corporate environment, using specialized groups to solve problems is becoming more and more common. Being able to work in groups to solve problems will
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Securing Web Services with Java EE 5
...n exercise, and approximately 50% of their classroom time solving specific security problems. The initial exercise will focus on XML signature and encryption work using local files, However, the bulk of the work is with running JAX-RPC web services: adding WS-Security headers, signing and encrypting message content, and passing SAML assertions among various parties to a messaging scenario.
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Advanced IBM AIX Systems Administration
This course will teach the commands and methods needed to setup and manage advanced features in an AIX / Unix system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features.
Systems: IBM AIX versions 5. 1, 5. 2, 5. 3 on any supported hardware platform
Systems: IBM AIX, running on RS/ 6000 or Power4
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Advanced Solaris Systems Administration
This course will teach the commands and methods needed to setup and manage advanced features in a Solaris system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features.
Systems: Sun Solaris versions 8, 9, 10, running on Intel or x86/ x64 platforms
You can get a complete list of other Solaris classes at
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Lotus Notes 6.5 Support
This course is designed for help desk professionals who are responsible for supporting the Notes 6. 5 user. This course assists support professionals in fulfilling most user requests and solving many workstation problems without having to escalate problems to the Domino administrator or application developer.
You can get a complete list of other Lotus Notes/Domino classes at
more...
Crystal Reports 8.0 Power User Workshop
This 2-day workshop is designed for experienced Crystal Report users. The intent of the course is to increase the design skills and expand into the expert features and powerful functionality of Crystal Reports. This workshop delves into the most complex techniques used for creating reports and solving reporting problems, as well as hands-on practice time with formula solutions.
You can get a
more...
Crystal Reports 8.5 Power User Workshop
This 2-day workshop is designed for experienced Crystal Report users. The intent of the course is to increase the design skills and expand into the expert features and powerful functionality of Crystal Reports. This workshop delves into the most complex techniques used for creating reports and solving reporting problems, as well as hands-on practice time with formula solutions.
You can get a
more...
Crystal Reports 9.0 Power User Workshop
This 2-day workshop is designed for experienced Crystal Report users. The intent of the course is to increase the design skills and expand into the expert features and powerful functionality of Crystal Reports. This workshop delves into the most complex techniques used for creating reports and solving reporting problems, as well as hands-on practice time with formula solutions.
You can get a
more...
Problem Solving and Decision Making Techniques
This 1-day course will help students to learn a rational process for problem solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.
You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp
more...
Creative Problem Solving
...e creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving
more...
Advanced HP-UX Systems Administration
This course will teach the commands and methods needed to setup and manage advanced features in an HP-UX / Unix system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features.
You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp
more...
HP-UX Systems Administration
This course will teach the commands and methods needed to setup and manage an HP-UX / Unix system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp
more...
HP-UX SYSTEM ADMINISTRATION( Essential Operations)
This course will teach the commands and methods needed to setup and manage an HP-UX system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp
more...
Advanced Unix Systems Administration
This course will teach the commands and methods needed to setup and manage advanced features in a Unix system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features.
You can get a complete list of other HP-UX classes at http://www.wintrac.com/courses/coursesHPUX.asp
more...
IBM AIX Systems Administration Security Issues
This course will teach the commands and methods needed to setup and enforce a security domain on an IBM AIX system. The course will use a problem solving approach in the lab exercises to give systems administrators hands-on reinforcement of these methods.
You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp
more...
IBM AIX Systems Administration( Networking Features and Setup)
This course will teach the commands and methods needed to setup and manage advanced features in a Unix system. The course will also use a problem solving approach in the lab exercises to teach system managers the proper application of advanced features.
You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp
more...
IBM AIX Systems Administration (Essential Operations)
This course will teach the commands and methods needed to setup and manage IBM AIX systems. The course will also use a problem solving approach in the lab exercises to teach system managers advanced topics, for long-term mangement goals.
You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp
more...
IBM AIX Systems Administration
This course will teach the commands and methods needed to setup and manage IBM AIX systems. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement goals.
You can get a complete list of other AIX classes at http://www.wintrac.com/courses/coursesAIX1.asp
more...
Solaris Systems Administration
This course will teach the commands and methods needed to setup and manage a Solaris version 8, 9, or 10 system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other Solaris classes at
more...
Solaris 10 Systems Administration
This course will teach the commands and methods needed to setup and manage a Solaris 10 system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other Solaris classes at http://www.wintrac.com/courses/coursesSolaris1.asp
more...
Red Hat Enterprise Linux Systems Administration
This course will teach the commands and methods needed to setup and manage a RHEL system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other linux classes at http://www.wintrac.com/courses/courseslinux1.asp
more...
Red Hat Enterprise Linux Systems Administration Networking and Security Operations
This course will teach the commands and methods needed to setup and manage advanced networking, security, and performance management on a RHEL system. The course will also use a problem solving approach in the lab exercises to teach system administrators advanced topics, for long-term mangement of the system.
You can get a complete list of other linux classes at
more...
Red Hat Enterprise Linux Systems Administration Troubleshooting Techniques and Tools
This course will teach the commands and methods needed to perform troubleshooting networking, security, and performance issues on a functioning RHEL system. The course will also use a problem solving approach in the lab exercises to teach system administrators a methodology of: discovery, analysis, tools, and solution in each area that is covered.
You can get a complete list of other linux
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Open VMS Itanium( I64)- Alpha- VAX SYSTEMS MANAGEMENT
This course will teach the commands and methods needed to setup and manage an OpenVMS Itanium, Alpha, or VAX platform system. The course will also use a problem solving approach in the lab exercises to teach system managers advanced topics for long-term mangement of an OpenVMS system.
You can get a complete list of other Openvms classes at
more...
Java Enterprise Programming with JBoss Seam 20 Training
Seam is an exciting new programming model that enables "next generation" Java Enterprise programming. Seam can help combine some of the latest improvements in Java Enterprise programming, including JSF, EJB3, JPA, and AJAX. Seam also makes Java Enterprise programming easier by solving many of the common drawbacks and difficulties encountered using the various Java Enterprise technologies. Seam
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Crystal Reports 100 Power User Workshop
This 2-day workshop is designed for experienced Crystal Report users. The intent of the course is to increase the design skills and expand into the expert features and powerful functionality of Crystal Reports. This workshop delves into the most complex techniques used for creating reports and solving reporting problems, as well as hands-on practice time with formula solutions.
You can get a
more...
Lotus Notes 7 Support
This course is designed for help desk personnel responsible for supporting both network based and mobile Notes 7 users.
The course starts with a technical discussion of how Notes and Domino work together. The course provides a very practical approach to fulfilling most user requests and solving many workstation problems, but at the same time helping you understand when to escalate problems to
more...
Java Development for Secure Systems Rev. 6.0
...tudents will spend more than half of their classroom time solving specific security problems. Most labs are organized as scenarios in which a security breach of existing software is possible - students begin by hacking the system in some way. Then the work of the lab is to tighten up the software to eliminate the threat: set a secure policy, sign a file, clean up overexposed parts of an API,
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Lotus Notes 8 Support
This course is designed for help desk personnel responsible for supporting Notes 8 Standard and Basic configurations users, whether they are connected via the network or modem.
The course starts with a technical discussion of how Notes and Domino work together. The course provides a very practical approach to fulfilling most user requests and solving many workstation problems, but at the same
more...
From Learning Technologies, Inc.
Problem Solving and Decision Making



...solving decision-making programs focus on helping participants explore a fact-based problem-solving model that targets root causes, weeds out inappropriate solutions and gains buy-in. We also use a matrix analysis to examine how to make better, more consistent decisions (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate
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Team Building, Outdoor & Indoor



...sity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can range from
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Building a Strong Team



...sity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can range from
more...
Myers Briggs Type Indicator



At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality
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DiSC - Personality Assessment



At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality
more...
Team Building, Outdoor & Indoor



...sity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can range from
more...
Team Building, Outdoor & Indoor



...sity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can range from
more...
Team Building, Outdoor & Indoor



...sity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their work situations.
Outdoor programs can range
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From Simons-White & Associates, Inc.
Mistake Proofing



Course Description:
The purpose of this manual is to provide an overview of Mistake Proofing methodology. The text was developed for training purposes and to provide a reference for future use.
The text was written to provide for the reader techniques of mistake proofing to improve performance. Dr. Shigeo Shingo created the concepts of Mistake Proofing. Simons-White & Associates wrote the
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Process Mapping


...ade. Frequently, a process map is used in a Team Problem Solving setting to assist in analyzing a process and determining where error or defects may occur. Process map symbols also identify the types of activities and events that are a part of the process. This course includes a section on how to use a process map to analyze and improve processes.
Course Objectives:
Participants will
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Problem Solving




...Solving
In todaya s business environment, finding the root cause of a problem is often a very difficult task. While a single individual might sometimes be able to solve certain problems, the more complex problems in business are better addressed by a multi-disciplinary team. This seminar focuses on a structured eight-step methodology used to find root causes and determine how to
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From LodeStar Institute
Lean Six Sigma Yellow Belt Training










...low Belt is needed to gather data, participate in problem solving, and add their expertise to the exploration process. A Yellow Belt typically has a basic knowledge of Lean and Six Sigma, and is often responsible for the development of process maps to support Six Sigma projects. A Yellow Belt participates as a core team member or subject matter expert on projects.
In addition, Yellow Belts
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From Meirc Training and Consulting
Team Building Training, High Performance Teams





Objectives:
By the end of the dubai team building training program, participants will be able to:
Identify team strengths and blind spots after analyzing their personal styles and preferences.
Distinguish between groups and teams and list the major characteristics of effective teams.
Make decisions by consensus through participating in a number of team building activities.
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Creative Problem Solving and Decision Making


Apply logical and creative approaches to solving problems and making decisions. Use traditional and creative tools for identifying causes and generating solutions. Utilize creativity and lateral thinking as a business tools. Analyze and solve actual problems facing them at work.
more...
Professional Manager - Certified



By the end of the program, participants will be able to:
Know the various functions and the type of management activity associated with each.
Decide when to use coaching and counseling.
Define the relationship between attitude and behaviour and use it to motivate self and others.
Use logical and creative approaches to solving problems.
Differentiate between leadership and management.
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Supervisory Skills - Leadership and Management




Comprehend the scope, nature and responsibility of the supervision/ management role and the demands this role places on them.
Acquire an understanding of their role as leaders/ motivators, team builders and good communicators, and how these skills impact effective supervision.
Practice professional techniques in providing positive discipline and feedback.
Use different thinking skills and
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Management Skills and Techniques - Engineers




By the end of the program, participants will be able to:
Understand the management functions of planning, organizing, directing and controlling in a team-building manner.
Run an effective work schedule that will increase the productivity.
Learn how to coordinate, delegate, and communicate with others to achieve the desired goals.
Find out how to creatively manage problem solving and
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Key Managerial Skills for New Managers and Supervisors - Management




By the end of the program, participants will be able to:
Discover their role as new managers or supervisors.
Apply different leadership styles to successfully lead and motivate their employees.
Learn how attitudes and personality types affect team performance.
Understand key components of Emotional Intelligence (EI)
Empower employees through delegation.
Understand how to successfully deal
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Six Sigma Quality Applications for Business Growth and Productivity



By the end of the program, participants will be able to:
Define and understand Six Sigma and why it is necessary to sustain business improvement.
Understand and apply the DMAIC problem solving method.
Understand the role of Six Sigma in customer service and continual improvement.
Implement and deploy Six Sigma.
Understand organization readiness.
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Contract Administration Understanding and Implementing Contractual Obligations - Contracts and Projects




Identify administration tools and roles of the contract administrator.
Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts.
Understand the importance of knowing contractual terms and conditions.
Review techniques for solving problems as well as partnering with contractors.
Discuss ways of using lessons learned.
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Creative Problem Solving and Decision Making - Interpersonal Skills


Apply logical and creative approaches to solving problems and making decisions.
Use traditional and creative tools for identifying causes and generating solutions.
Analyze and solve actual problems facing them at work.
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Supervisory Skills - Leadership and Management




By the end of the program, participants will be able to: Comprehend the scope, nature and responsibility of the supervision role and the challenges this role places on them. Effectively communicate verbally and non-verbally with others. Acquire an understanding of their role as motivators. Identify their teamwork style and build an effective team. Practice professional techniques in providing
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Creative Problem Solving and Decision Making - Interpersonal Skills and Self Development
By the end of the program, participants will be able to: Apply logical and creative approaches to solving problems and making decisions. Use traditional and creative tools for identifying causes and generating solutions. Utilize creativity and lateral thinking as a business tool. Analyze and solve actual problems facing them at work.
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ASQ Certified Manager of Quality Organizational Excellence Refresher


Review the Body of Knowledge for the ASQ Certified Manager of Quality / Organizational Excellence examination. Refine their writing skills in preparation for the constructed response section of the examination. Practice sample tests. This course is designed and developed by ASQa s Quality Management Division. The course is presented in a way that reinforces current knowledge,
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Contract Administration Understanding and Implementing Contractual Obligations


Identify administration tools and the roles of the contract administrator. Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts. Understand the importance of knowing contractual terms and conditions. Review techniques for solving problems as well as partnering with contractors. Discuss ways of using lessons learned.
more...
Key Managerial Skills for New Managers and Supervisors - Leadership and Management
By the end of the program, participants will be able to: Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Understand how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI). Empower employees through delegation. Deal successfully with difficult
more...
Certified Professional Manager - Leadership and Management
By the end of the program, participants will be able to: Know the various functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to motivate self and others. Use logical and creative approaches to solving problems. Differentiate between leadership and management.
more...
Understanding and Implementing Six Sigma - Quality and Productivity
By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project.
more...
Management Skills and Techniques for Engineers - Leadership and Management
By the end of the program, participants will be able to: Understand the management functions of planning, organizing, directing and controlling in a team environment. Run an effective work schedule that will increase productivity of work groups. Coordinate and communicate with others to achieve the desired goals. Find out how to creatively manage problem-solving and decision-making processes.
more...
Supervisory Skills


Comprehend the scope, nature and responsibility of the supervision role and the challenges this role places on them. Effectively communicate verbally and non-verbally with others. Acquire an understanding of their role as motivators. Identify their teamwork style and build an effective team. Practice professional techniques in providing positive discipline. Use different skills in interpersonal
more...
Understanding and Implementing Six Sigma


Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project.
more...
Certified Professional Manager


Know the various functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to motivate self and others. Use logical and creative approaches to solving problems. Differentiate between leadership and management.
more...
Management Skills and Techniques for Engineers


Understand the management functions of planning, organizing, directing and controlling in a team environment. Run an effective work schedule that will increase productivity of work groups. Coordinate and communicate with others to achieve the desired goals. Find out how to creatively manage problem-solving and decision-making processes.
more...
Key Managerial Skills for New Managers and Supervisors


Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Empower employees through delegation. Build and manage winning teams. Know the Dos and Dona ts of managing meetings. Manage self, time, and stress in a restless work environment. Apply new tools and techniques to improve decision-making and
more...
Meirc Training Dubai: The Distance Manager, Managing Offsite Employees





Objectives:
By the end of the management training program, participants will be able to:
Enhance their cross cultural understanding and successfully manage in a virtual environment.
Build trust with team members.
Differentiate between virtual and remote teams and adapt their leadership skills.
Learn new technologies to support virtual teams.
Reinforce and upgrade their team leadership.
Build
more...
Six Sigma Fundamentals
' This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in
more...
Certified Professional Manager
' This program is designed for Department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to
more...
Certified Professional Manager
' This program is designed for Department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to
more...
Creative Problem Solving and Decision Making
This program is designed for Managers and supervisors whose job involves solving problems, as well as making and implementing decisions. This program is worth 25 NASBA CPE s.Apply logical and creative approaches to solving problems and making decisions.Use traditional and creative tools for identifying causes and generating solutions.Analyze and solve actual problems facing them at work.'
more...
Creative Problem Solving and Decision Making
This program is designed for Managers and supervisors whose job involves solving problems, as well as making and implementing decisions. This program is worth 25 NASBA CPE s.Apply logical and creative approaches to solving problems and making decisions.Use traditional and creative tools for identifying causes and generating solutions.Analyze and solve actual problems facing them at work.'
more...
Creative Problem Solving and Decision Making
This program is designed for Managers and supervisors whose job involves solving problems, as well as making and implementing decisions. This program is worth 25 NASBA CPE s.Apply logical and creative approaches to solving problems and making decisions.Use traditional and creative tools for identifying causes and generating solutions.Analyze and solve actual problems facing them at work.'
more...
Creative Problem Solving and Decision Making
This program is designed for Managers and supervisors whose job involves solving problems, as well as making and implementing decisions. This program is worth 25 NASBA CPE s.Apply logical and creative approaches to solving problems and making decisions.Use traditional and creative tools for identifying causes and generating solutions.Analyze and solve actual problems facing them at work.'
more...
From Contacts Plus
Problem solving and decision making

...will have been able to:
Understand Effective Problem Solving definition.
Learn Effective problem solving process
Recognize Effective Problem Solving Strategy
Identify Creative Decision making definition
Learn Effective Steps in Decision-Making Process
Understand Group Roles and Responsibilities in Making Decisions
Learn ways to Overcome Barriers to Effective
more...
Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.
more...
Critical Elements of Customer Service
Critical Elements of Customer Service
Target Audience: All staff in customer service environment.
Program Duration: 4 days
Program Overview:
Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual
more...
Human Resources Training for the non HR Managers
Human Resources Training for the non HR Managers
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet
more...
Communication Strategies
Communication Strategies
Target Audience All Staff in work environment.
Program Duration: 2 days
Program Overview:
This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of
more...
Get organized for peak performanceTime Management
Get organized for peak performancea Time Managementa
Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment.
Program Duration: 2 days
Program Overview:
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,
more...
Negotiating For Results
...ning face-to-face confrontation into side-by-side problem solving.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Understand how often we all negotiate and the benefits of good negotiation skills.
Recognize the importance of preparing for the negotiation process, regardless of the circumstances.
Identify the various negotiation styles
more...
Working Smarter Using Technology to Your Advantage
Working Smarter a Using Technology to Your Advantagea
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one
more...
The Minute-Takers Workshop
The Minute-Takera s Workshop
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are
more...
Developing Training Program
Developing Training Program
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
How You Will Benefit, objectives:
Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly
more...
Celebrating Diversity in the Workplace
Celebrating Diversity in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their
more...
Conflict Resolution Getting along in the Workplace
...e or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit. These are the skills that you will develop in this two days workshop.
How You Will Benefit, objectives:
By
more...
How to Manage Anger and Violence in the Workplace
...ersa anger.
Have better communication and problem solving skills, which will reduce frustration and anger.
Develop some other ways of managing anger, including coping thoughts and relaxation techniques.
Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes.
Know what to do if a violent incident occurs in the
more...
Getting Employees Off To a Good Start
Getting Employees Off To a Good Start
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating
more...
Managing Employee Performance
Managing Employee Performance
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into
more...
Employee Dispute Resolution Mediation through Peer Review
Employee Dispute Resolution a Mediation through Peer Reviewa
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Have you ever been in a workplace situation where a supervisor has made a decision that you didna t agree with? Did you wish that you could ask someone else what they
more...
Closing the Generation Gap in the Workplace
Closing the Generation Gap in the Workplace
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course
more...
Business Succession Planning
Business Succession Planning
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
Change is a hallmark of todaya s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you
more...
Business Ethics for the Office
..., however, help you define your ethical framework to make solving those ethical dilemmas easier. Wea ll also look at some tools that you can use when youa re faced with an ethical decision. And, wea ll look at some techniques you can use so you dona t get stuck in an ethical quandary. Best of all, wea ll look at a lot of case studies so that you can practice making
more...
Safety in the Workplace
...interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance management issues.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Understand the difference between a safety program and a safety culture.
Have some resources to help you understand the regulations in your area.
Be
more...
Advanced Skills for the Practical Training
Advanced Skills for the Practical Training
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to
more...
Presentation Survival School Public Speaking
Presentation Survival Schoola Public Speakinga
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will
more...
Facilitation Skills
Facilitation Skills
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time.
There has been a growing realization that we have to pay attention to the process elements of
more...
Using Activities to Make Training Fun
Using Activities to Make Training Fun
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ve all been somewhere where the class clown is able to lighten the mood and
more...
The Practical Trainer
The Practical Trainer
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will
more...
Conquering Your Fear of Speaking In Public Speak Easily
Conquering Your Fear of Speaking In Public a Speak Easilya
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita
more...
Survival Skills for the New Trainer
Survival Skills for the New Trainer
Target Audience: All trainers in training environment.
Program Duration: 2 days
Program Overview:
Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and
more...
Advanced Writing Skills
Advanced Writing Skills
Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 Days
Program Overview:
This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date
more...
Project Management Fundamentals
Project Management Fundamentals
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
Project management isna t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra
more...
Understanding Project Management
Understanding Project Management
Target Audience: Supervisors, Seniors, &Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Project management isna t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that
more...
Business Etiquette
Business Etiquette
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
In todaya s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly
more...
Writing Reports Proposals
Writing Reports & Proposals
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment
Program Duration: 2 days
Program Overview:
This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you
more...
Control Anger Before It Controls You Anger Management
Control Anger Before It Controls Youa Anger Managementa
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.
more...
Business Writing That Works
Business Writing That Works
Target Audience : All Staff in work environment.
Program Duration: 2 days
Program Overview:
For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the
same time clear, concise, complete, and correct.
We can think about
more...
Skills for Administrative Assistant
Skills for Administrative Assistant
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest
more...
Secrets of Change Management
Secrets of Change Management
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change.
How You Will Benefit, objectives:
By the end of the
more...
Problem Solving Decision Making
...Solving & Decision Making
Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment.
Program Duration: 2 days
Program Overview:
As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement
more...
Building Your Self Esteem and Assertiveness Skills
Building Your Self Esteem and Assertiveness Skills
Target Audience: All Staff in work environment.
Program Duration: 2 days
Program Overview:
Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be
more...
Developing High Performance Teams
...nd on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this workshop is a
more...
Business Leadership Becoming Management Material
Business Leadership a Becoming Management Materiala
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its
more...
The Professional Supervisor
The Professional Supervisor
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
In todaya s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena t had the
more...
Conducting Effective Performance Reviews
Target Audience: HR Team, Managers, Heads of Department and Directors in work environment.
Program Duration: 2 days
Program Overview:
Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ve always done, youa ll always get what youa ve always got. a And, remember what the German philosopher Goethe
more...
Building Better Teams
Building Better Teams
Target Audience: Supervisors, seniors, & Team Leaders in work environment.
Program Duration: 2 days
Program Overview:
Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an
more...
From Method Park America Inc
Webinar Risk Management for Systems Engineering with Tim Kasse
Why is Risk Management so important today? Risk Management facilitates a closer look at project strategy and increases project buy-in. It creates a shared product vision and encourages everyone on the project to think of alternative approaches to problem solving, determine back up plans in the event of problems and even prevent problems "before" they occur. It gives responsibility and authority
more...
From SmartStorming: Unleashing Innovation Through New Ideas
3-D Ideation Intensive





This dynamic 1-day workshop will introduce your group to a radical new approach to idea generation, one that will dramatically increase its output of fresh, innovative thinking. The 3-D Ideation Intensive is designed to ignite enthusiasm, eliminate arbitrary assumptions or limiting beliefs that hinder idea generation, make it possible for participants to approach challenges from fresh
more...
From Kepner-Tregoe Inc
Shutdowns Turnarounds Outages STO


STO's are events that demand exceptional planning and execution. Well executed STO's offer organizations a competitive advantage and, when poorly executed can costs millions in lost revenue. Reduced workforces continue to constrain these events and represent a challenge to success. KT STO turns this challenge to a significant opportunity driving commercial performance, considerably reducing down
more...
Problem Solving and Decision Making



...Solving and Decision Making (PSDM) is a step-by-step process that helps people rapidly and accurately resolve a wide range of business issues. Used in organizations worldwide, PSDM helps people at all levels in an organization efficiently organize and analyze information and take appropriate action. PSDM helps people tap into the know-how of individuals, develop consensus, and gain commitment
more...
Project Management



Kepner-Tregoe Project Management is an integrated, cohesive process that project managers can adapt and apply to any type of project, large or small. This comprehensive, step-by-step process draws on our best practices research and acclaimed approaches to problem solving, decision making, and human performance. It is used in organizations worldwide to ensure that projects are delivered on time, on
more...
Problem Solving & Decision Making For Investigations & CAPAs


"Problem Solving and Decision Making for Investigations & CAPAs"
accelerates and improves investigations and CAPAs. KT's systematic approach to handling and responding to regulatory issues, quality problems, validations, complaints and recalls is used by life science organizations worldwide to meet the challenges of operating in a regulated environment efficiently and economically.
more...
From SETTEC
Management Supervision & Decision Making

The objective of this intensive course is to provide participants with technical knowledge and practical training on the methodologies and tools of Management and Decision Making
more...
Managing Time & Surviving Stress

The objective of this time management seminar is to get people to know how to ultimately use their time, proper balance their business and personal life, and realize how to survive stress. In this seminar you will learn:
* Working fewer hours with greater results.
* Understanding how to contain and manage your stress.
* Increasing your productivity.
* Identifying priorities.
more...
Maximizing Innovation And Problem Solving

The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges.
more...
Call Center Excellence

Keeping current and competitive has never been more challenging for customer contact centers as it is now; with the economy state, emerging competitors, global markets and continually evolving technologies. Still, well trained call center employees are at the heart of creating the competitive edge for any successful call center. As the voice of the company, call center representatives must be
more...
From Resourceful Change
Licensed NLP Practitioner training 7- Day Intensive


...ally towards a win-win outcome
* Apply effective problem solving skills and generate solutions
* Think more creatively and precisely in all aspects of life
* Improve self-management and team management skills
* Set and achieve personal and business goals more easily
* Manage meetings, appraisals, interviews and time more effectively
* Resolve conflict more quickly and effectively
*
more...
From Banjara Academy
Certificate in Life Skills CLS-10
Four months part-time program to understand and imbibe Life Skills, based on the 10 Life Skills as enumerated by WHO, and suitably modified for Indian ambience, will be conducted again from 8th November 2010 to March 2011.
It is open to all, no minimum qualification, and classes are held twice on Mondays and Thursday from 10: 30 to 12: 30, and also involve practical work and self-development.
more...
From Knowledge Varsity
FRM Level 1 Coaching and Training Program

We provide coaching classes for the FRM exam. All the faculty are FRM qualified.
For May 2010 exam we have 100% success rate.
The classes have started but we will make up all the previous class for the students. The idea is to finish the course some time in September and then go through revision and problem solving.
Please see the course brochure at http://knowledgevarsity. com/ brochure/
more...
From Resourceful Change
Creativity
Creativity is the most prized ability in business today because new ideas can save you time, money and effort.
However, despite its great value, few people know how to become more creative. One reason for that outlook is because many people think that creativity is an inborn skill. They couldn't be more wrong.
Creativity is something we all have, to some degree, whether we realise it or not.
more...
From Control Security Limited
BTEC Level 2 Certificate in Lean Organisation Management Techniques
Level 2 BTEC Certificate in Lean Organisation Management Techniques
Lean is a term used to express a range of business improvement techniques. It
originated from the need to constantly improve quality while reducing the costs of
the production performance in the manufacturing industry. The concepts of this
approach are now used as the basis for improvement in the workplace in nonmanufacturing
more...
From Resourceful Change
Licensed NLP Master Practitioner training 9- Day Intensive


...tterns to influence yourself and others easily
Problem Solving
* Trigger positive mental and emotional states at will
* Think more creatively and precisely in all aspects of life
Enhanced Performance
* Build deep levels of rapport with others quickly and easily
* Set and achieve personal and business goals more easily
Improved Life/ Work Balance
* Discover personal values
more...
From World Class Productivity Inc
Hands-on Microsoft Project

...nd the key to maintaining a focus on practice and problem-solving using our unique instructional methodology. Participants get plenty of hands-on practice and decision-making practice with minimal routine input of project data. After the course, participants take home a data CD containing all data files. The CD, together with the workbook which contains very detailed step-by-step instructions,
more...
From The Training AdvantEdge
Getting Boomers, Gen Xers, and Gen Yers to Work Together




There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap.
This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of
more...
From Everrise Training & Consultancy
THINKING OUT OF THE BOX
INTRODUCTION
Innovation, adaptability and flexibility of response are critical ingredients for organizational survival; they are equally relevant for individuals. For both organizations and people, continuous learning is a precondition for prosperity, not only to keep up with rapid changes but also, to set new standards in performance and growth. This program begins on the premise that
more...
From Power Diversity, LLC
Boxless Thinking for the New Earth









R-directed (right-brain directed) strategies designed to help you thrive in and enjoy the conceptual age--
The rulers and wizards of tomorrow are those who can master skills normally associated with the right brain, or R-directed (right- brain) thinking.
The good news? You can learn to be creative, and free yourself and your organization of boxes forever. This is the 21st century; this is the
more...
From Resources Unlimited
Power of Perception

...f Perception
Thinking Skills | Decision Making | Problem Solving
Dr. Edward de Bono's Power of Perception gives you 10 simple strategies for sharpening your perception and focusing your thinking in a more comprehensive, effective, and efficient way. Power of Perception will enable you to have a broad and inclusive viewpoint. The Power of Perception tools create a framework for defining a
more...
Lateral Thinking from Edward de Bono

...n, idea generation, concept development, creative problem solving, or a strategy to challenge the status quo.
If you face fast-changing trends, fierce competition, and the need to work miracles, you need Lateral Thinking.
The Lateral Thinking Techniques
Alternatives: Use concepts to breed new ideas
Focus: Sharpen or change your focus to improve your creative efforts
Challenge:
more...
DATT (Direct Attention Thinking Tools) Certification


...rtification
Thinking Skills Decision Making Problem Solving
Dr. Edward de Bono's DATT gives you 10 simple strategies for sharpening your perception and focusing your thinking in a more comprehensive, effective, and efficient way. DATT will enable you to have a broad and inclusive viewpoint. The DATT tools create a framework for defining a situation. That framework will improve your
more...
From Spectrum Training Services
Graduate Development - Developing Business Awareness

...or maximum effect
Adopt a systematic approach to problem solving and decision making
Discover techniques to enable you to accurately define a problem. Utilise appropriate techniques such as Mind Mapping , Brainstorming, Ishikawa Diagrams, Lateral Thinking Techniques, Evaluation Techniques, SWOT analyses to solve problems
You will sell credible solutions to stakeholders
Assess
more...
Problem Solving & Decision Making
Recognise This Behaviour?
Maybe Today - Maybe Not!
You keep putting it off, moving it aside, and reassigning it to the bottom of the pile. It nags you. It bugs you to the point of frustration. You' put it off until the last minute, and then have to do it anyway. Stop procrastinating and start doing! Dont put off this opportunity to learn how to overcome your hesitation and make smarter critical
more...
From The Training Clinic
FACILITATION SKILLS




Practice effective facilitation and group process skills. Identify the five stages of team development. Use listening skills, paraphrasing, asking basic and follow-up questions, how to form groups and achieve the learning objective efficiently. Applications for this workshop are in TQM facilitation and problem solving sessions for new and continuing teams.
more...
From Cosensa Learning & Development Ltd
Facilitating with confidence
...hoice-creating" as opposed to "decision-making", "problem-solving" or "creative problem-solving."
Contents:
The content of this course includes: -
The difference between communicating and selling news or information
Barriers to effective facilitation
Using a simple structure to plan effective communication
Communicating more effectively on an individual and group basis
Using
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Finding creative solutions to problems
...and the business as a whole. Useful approaches to problem solving include understanding how to work with other people as well as the ability to see the a problema in as broad a capacity as possible. This 2 day programme focuses on the fundamental distinction between those problems which happen to us - a presented problemsa and those problems that we create a a constructed
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The Proficient Supervisor and Manager
Course Objectives:
When professionals are given new leadership responsibility, their success depends on how quickly they adapt people-management skills to complement their expert knowledge. These essential skills for new supervisors and managers do not come naturally and this course demonstrates what is required and how it can be learnt. Delegates will develop the confidence to put their
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From Corporate Training Services
Customer Relations

This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant.
The workshop covers the following:
-The Psychology of Customer Relations
-Understanding Your Communication
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Team Building

...lements: personality dynamics, team building, and problem solving strategies. These components provide a practical backdrop for facilitating effective team interactions.
Understanding the characteristics and needs of different personalities leads to more effective communication. Making these personal differences objective facilitates the process of problem solving for powerful results.
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From John Sturtevanta s Business Writing Seminars
Write What You Mean


...practice a proven planning method, collaborate on problem-solving exercises, write and revise assignments, and reinforce your skills through peer critiques.
You'll also learn how to structure an effective argument. Most often in business, people write to convince others to do something a change a process, take an action, or approve a decision. Through case studies, hands-on exercises,
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From Asktenali.com
Innovation and Creativity

A unique workshop on Innovation and Creativity.
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Supervisory skills

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Interpersonal skills Training

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Personality Development
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Effective Leadership




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Soft Skills Training


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Stress,Time and Fear management


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Soft skills Training activities


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Faculty Development Program

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Communication Workshop


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Time Management

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Motivation
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Team Building

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Leadership,Effective Communication, Team Building, Motivation and Time Management by S.Swaminath




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People skills Training




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Financel Professionals
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Soft skills for Techies
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Corporate Etiquette
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Team Leaders
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Effective Meeting Skills Training
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Soft skills


A unique workshop on soft skills for professionals by Asktenali. com
Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of
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Behavioural skills for Factory Workers
Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities.
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Behavioural Skills Training
Asktenali. com - HRD Trainers presents a unique workshop on behavioural skills.
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Corporate Training
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Managing Change at Workplace
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Conflict Resolution and Problem Solving
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Creativity and Innovation in Business
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Managing Difficult People
Creativity and Innovation in Business.
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Positive Attitude
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Ethics in Business
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Business Communication
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Office Management
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Work and Life Balance
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Emotional Intelligence and Stability
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Training on Soft skills for HR Professionals
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Training on Soft skills for Operations Executives and Managers
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Training on Soft skills for IT Professionals
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Training program on Customer Service
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Training on Customer Satisfaction
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Soft skills Training for IT Networking Professionals
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Soft skills Training for professionals of the Automotive Industry
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Soft skills training for the Construction Industry
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Soft skills Training for ICT Professionals
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Soft skills training for Project Managers
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Training On Soft skills for Base Line staff
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Soft skills Training for Front Line Assistants
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Soft skills training for the professionals of the Service Sector
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Training On Soft skills for Supervisors
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Training program on Soft skills for Admin Professionals
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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Training program on Soft skills for Team Leaders
Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training
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From Create-Learning
Team Building Program Accountability and Team Cohesion


...e team
- Teach the team models and processes for problem solving and innovating new ideas
- Giving the leadership of the team the opportunity to see younger members in team situations so they can best determine who to promote and who needs greater attention.
- Minimize the a not my joba mentality within the department(s)
Value(s) of Team Development Program:
The value to your
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Team Building and Workforce Development, Buffalo NY, Indoors or Outdoors




The focus of this high energy program is improving Team Effectiveness. Skills addressed include: communication, creative problem solving, trust, team decision making, individual vs. team goals, accountability, planning with the end result in mind, leadership, taking positive risks, building a team attitude and a team-friendly environment in the work place.
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From Honig IdeaGuides
Meeting Facilitation Retreat Strategic Planning etc


Looking for a facilitator for your next retreat or meeting? We will guide and facilitate your executives, managers, department or project team towards generating great ideas & making the best decisions while building your team's strengths. Below are some of the key areas we facilitate...
Strategic Planning
Strategic Visioning & Planning
Establish Values/ Mission/ Vision
Project
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Finding the Solution Problem Solving and Decision Making





Learn the tools and processes to find the right solutions to most any problem or situation.
Finding the Solution is a highly interactive and memorable training workshop. The participants will learn specific tools for solving problems by doing...by solving problems. They will learn how to find solutions using 4 steps:
Focusing - Define, prioritize, focus and analyze problems.
Idea
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From Global Innovative Campus
Problem Solving and Decision Making
...ine some process to be a good decision maker?
Problem Solving and Decision Making are two interchangeable terms. A problem occurs when a system does not meet its established goals, does not yield the predicted results, or does not operate as initially intended.
Early identification of a problem will allow more time to develop a well thought-out solution. It may be less costly to solve a
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From NobleProg - IT training courses
Six Sigma Black Belt





...ucts, services and processes, combining practical problem solving and the best scientific approaches found in experimentation and optimisation of systems. The approach has been widely and successfully applied in industry, notably by Motorola, AlliedSignal & General Electric. Black Belt is a qualification for improvement managers in a Six Sigma organisation. You will learn the tools and
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From Global Innovative Campus
Structural Design Step by Step Workshop
...ontains step-by-step procedures to help understanding and solving routine structural problems. The course contains a short introduction to the National Building Code of Canada, NBCC 2005, and then goes into details on how to calculate the expected loads on different structures, which include dead, live, snow, wind, seismic and Thermal loads.
A summary of the required structural analysis
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Urban Drainage Design Workshop
...ion to urban roadway drainage design. Design guidance for solving basic problems encountered in urban roadway drainage design is provided. The topics are hydrology including rational equation, soil conservation method, regression equations, and synthetic hydrographs; and highway drainage including gutter flow, roadway inlet interception, storm drain systems, energy and hydraulic grade lines,
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Slope Stability and Erosion Control Design Workshop
Description
The successful analysis and design of slope and erosion control requires an in-depth understanding of several subjects and concepts. It is imperative to harmonize slope stability and the use of erosion control techniques for retaining earth masses in attractive, environmentally compatible and cost-effective ways. This requires a thorough understanding of the erosion process,
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Advanced Oxidation Technologies AOTs for Water and Wastewater Treatment Workshop
...blems. Each lecture session will be followed by a problem-solving period, where participants can gain further insight into the fundamentals and design issues by working out practical problems, which will then be solved in a group session.
The course takes the participant from a state of little or no knowledge of Advanced Oxidation Technologies (AOTs) to the state where the participant will be
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From NobleProg - IT training courses
Programming for Biologists





...hows why programming is a powerful tool in the context of solving biological problems. During the course participants will be taught the Python programming language, a language widely considered both powerful as well as easy to use. This course might be considered as a demonstration how bioinformatics improves biologists lives.
The course is designed and aimed for people without computer
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From London Financial Studies
Hedge Funds Risk Management Trade Performance Analysis





...hedge fund modelling and analysis through applied problem solving and implementation using key techniques and methods.
Computer-based workshops (Excel and VBA) are very hands-on building on the basics through to some advanced hedge fund modelling and risk management techniques. At the end of the course, delegates will have a set of tools that can be applied immediately to their working
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From Illumine Training
Edward de Bono's Lateral Thinking for Creativity
Lateral Thinking
Edward de Bono's Lateral Thinking programme delivers the classic out of the box thinking which most organisations expect from their management these days.
Lateral Thinking seeks a solution to a stubborn problem through unorthodox methods that would normally be ignored by logical thinking. This programme is more process-orientated than the other creativity programmes we
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Six Thinking Hats for Meetings
...l. If this sounds familiar, then a creativity and problem solving programme geared towards more effective group dynamics is what you need. The Six Thinking Hats ® programme uses techniques from Edward de Bonoa s landmark book 'Six Thinking Hats'. The programme teaches a surprisingly simple and proven technique that provides everyone with a format for harnessing enthusiasm, creativity,
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Creativity for Logical Thinkers
...th the opportunity for team building.
-Enhance problem solving skills.
-Augment strong logical and analytical thinking with techniques to improve creative thinking.
-Individual coaching by the course facilitator on how to use techniques in the workplace, individually and when facilitating others.
-Confidence booster, being able to have faith in your own ideas so they are easily expressed.
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From London Financial Studies
Modern Credit Derivatives


...nd the various roles that credit derivatives will play in solving the crisis.
* How credit derivatives can help financial market participants mitigate the effects and recover from the aftermath of recent volatility
* How firms and investors are using credit derivatives to profit from turmoil in the credit markets and to mitigate their ongoing risks
* Lessons learned for both
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From Global Innovative Campus
Ultraviolet UV Disinfection for Water and Wastewater Treatment Workshop 12 CEUs
...blems. Each lecture session will be followed by a problem-solving period, where participants can gain further insight into the fundamentals and design issues by working out practical problems, which will then be solved in a group session.
The course takes the participant from a state of little or no knowledge of ultraviolet (UV) disinfection to the state where the participant will be able to
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Fundamentals of Project Management - Evening Class 12 CEUs
...d Response Planning
Workshop to Assess Project Risks and Solving a Decision Tree
3. Execution, Tracking and Control processes
Project kick-off meeting
Tracking and Control
Progress Reports and Meetings
Managing Issues, Risks, and Changes
Quality Assurance versus Quality Control
The Use of Earned Value Method (EVM) in Cost Control and Forecasting
4. Closing Processes
Scope
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From Watt Works Consulting Ltd
Creativity Skills Training




This course will provide you with a powerful methodology and toolkit for enhancing individual and group creativity, enabling you to confidently lead yourself and others through ideas generation, development, evaluation and selection. You'll also have a broader understanding of innovation and how it works, and be able to ensure that you have the best possible chance of success by creating an action
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From Global Innovative Campus
Theory and Practice of Nutrient Removal
Description
Operators, engineers, designers and managers involved with wastewater treatment plants aim for a thorough understanding of biological treatment processes in order to achieve the expected performance. The course stresses the understanding the fundamentals and bridges the theoretical considerations with the practical aspects of operation.
Objective
To provide comprehensive
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From mindXCEL Consultancy
Project Management with NLP
Project Management is the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals.
It is a defined set of activities that uses resources (money, people, materials, energy, space, communication, motivation, etc.) to achieve the project goals.
Despite the sophisticated tools that have been developed over many years, still many
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From CC Pace
Scrum Team Training
This introductory course offers a new alternative to the Certified ScrumMaster (CSM) training. While CSM focuses solely on the ScrumMaster Role, Scrum Team Training focuses on the entire Team, including Project Managers, Business Analysts, Testers, Developers, and Architects. This team-based training will help you understand your role within the Scrum team structure and equip you with the
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From Last Minute Training
Structural Design Step by Step Workshop 18 CEUs
This is a practical structural design course that contains step-by-step procedures to help understanding & solving routine structural problems. It contains a short introduction to the National Building Code of Canada, NBCC 2005, & then goes into details
more...
BS04 - Problem Solving and Decision Making Techniques in IT
This two-day course will help students to learn a rational process for problem solving, learn, and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.
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From Future Media Concepts
Snow Leopard 401 Mac OS X Advanced System Administration v105
...OS X and Mac OS X Server. They also gain valuable problem-solving experience by using proven and effective troubleshooting methodologies.
The course approaches system administration from a task-based perspective, focusing on practical examples in a relevant context to reinforce the learning process. These tasks are organized into several key knowledge domains: implementation, networking,
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