Instructor Led Solving Training in Egypt

Problem solving and decision making ...will have been able to: Understand Effective Problem Solving definition. Learn Effective problem solving process Recognize Effective Problem Solving Strategy Identify Creative Decision making definition Learn Effective Steps in Decision-Making Process Understand Group Roles and Responsibilities in Making Decisions Learn ways to Overcome Barriers to Effective  more...

Stress management More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.  more...

Critical Elements of Customer Service Critical Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual  more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet  more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of  more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,  more...

Negotiating For Results ...ning face-to-face confrontation into side-by-side problem solving. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand how often we all negotiate and the benefits of good negotiation skills. Recognize the importance of preparing for the negotiation process, regardless of the circumstances. Identify the various negotiation styles  more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one  more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are  more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly  more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their  more...

Conflict Resolution Getting along in the Workplace ...e or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit. These are the skills that you will develop in this two days workshop. How You Will Benefit, objectives: By  more...

How to Manage Anger and Violence in the Workplace ...ersa ™ anger. Have better communication and problem solving skills, which will reduce frustration and anger. Develop some other ways of managing anger, including coping thoughts and relaxation techniques. Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes. Know what to do if a violent incident occurs in the  more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating  more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into  more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they  more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course  more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you  more...

Business Ethics for the Office ..., however, help you define your ethical framework to make solving those ethical dilemmas easier. Wea ™ll also look at some tools that you can use when youa ™re faced with an ethical decision. And, wea ™ll look at some techniques you can use so you dona ™t get stuck in an ethical quandary. Best of all, wea ™ll look at a lot of case studies so that you can practice making  more...

Safety in the Workplace ...interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance management issues. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand the difference between a safety program and a safety culture. Have some resources to help you understand the regulations in your area. Be  more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to  more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will  more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of  more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and  more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will  more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita  more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and  more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date  more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra  more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that  more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly  more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you  more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.  more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about  more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest  more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the  more...

Problem Solving Decision Making ...Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement  more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be  more...

Developing High Performance Teams ...nd on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this workshop is a  more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its  more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the  more...

Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe  more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an  more...

Management Supervision & Decision Making The objective of this intensive course is to provide participants with technical knowledge and practical training on the methodologies and tools of Management and Decision Making  more...

Managing Time & Surviving Stress The objective of this time management seminar is to get people to know how to ultimately use their time, proper balance their business and personal life, and realize how to survive stress. In this seminar you will learn: * Working fewer hours with greater results. * Understanding how to contain and manage your stress. * Increasing your productivity. * Identifying priorities.  more...

Maximizing Innovation And Problem Solving The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges.  more...

Call Center Excellence Keeping current and competitive has never been more challenging for customer contact centers as it is now; with the economy state, emerging competitors, global markets and continually evolving technologies. Still, well trained call center employees are at the heart of creating the competitive edge for any successful call center. As the voice of the company, call center representatives must be  more...