Online Solving eLearning

CRITICAL THINKING ESSENTIALS CRITICAL THINKING ESSENTIALS  more...

Problem Solving and Decision Making Strategies Problem Solving and Decision Making Strategies  more...

Excel 2002 Advanced ... Changes Made By Other Users Viewing History By Range Resolving Conflicts Preparing Multiple Copies Of A Workbook To Merge Merging All Copies Of The Same Workbook Removing A Workbook From Shared Use Protecting & Sharing A Workbook Protecting & Sharing A Workbook Personal View & Print Settings Of Shared Workbooks Removing Protection From A Shared Workbook Removing Password Protection  more...

Managing Six Sigma Team Performance ...many and diverse tools available for making decisions and solving problems in any Six Sigma project. A number of decision-making tools enable teams to generate and select creative improvement ideas, while a series of management and planning tools enable teams to implement and assess quality improvement throughout an organization. As team leaders with mastery over these tools, Black Belts are  more...

Problem Solving The Fundamentals ...Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Problem Solving Determining and Building Your Strengths ...Solving: Determining and Building Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess your  more...

Problem Solving Digging Deeper ...Solving: Digging Deeper Norman Vincent Peale, who stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you analyze  more...

Decision Making The Fundamentals Decision Making: The Fundamentals To emphasize the need of a formal decision-making process, C. Wright Mills, an American sociologist and author, once said, 'Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then  more...

Decision Making Tools and Techniques Decision Making: Tools and Techniques Napoleon Bonaparte once said, 'Nothing is more difficult, and therefore more precious, than to be able to decide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Team and Customer Relationships Team and Customer Relationships HDI HDI Customer Service Representative Customer Service Representative Certification Library This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as  more...

Conflict Stress and Time Management ...le, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion.  more...

Accident Investigation and Reporting Simulation Accident Investigation and Reporting: Simulation Accidents in the workplace can prove costly to both victims and companies in the form of lost wages, lost productivity, lawsuits, and fines. In order to properly resolve accidents and prevent future occurrences, companies must act quickly in the aftermath of an incident. Trained investigators must be on hand to collect data, interview victims  more...

Accident Investigation and Reporting Accident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...

Facilitating Meetings and Work Groups Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other  more...

Mentoring Effectively Mentoring Effectively Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to  more...

Negotiation Essentials Planning for Negotiation ...ve given you the direction needed to do effective problem solving at the negotiation table. Thinking carefully about what you want to achieve, as well as what the other party wants, will pave the way for a smooth and successful negotiation. You will know which terms are acceptable to you and which are not, and you will be ready for objections from the other party. This course describes key  more...

Problem-Solving and Process Management Tools ...Solving and Process Management Tools ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their  more...

Special Design Tools in Design for Six Sigma ...cial design tools such as the Theory of Inventive Problem Solving (TRIZ), systematic design, critical parameter management, and Pugh analysis can provide a clear and concise way of identifying the root cause of poor designs. The tools then increase the quality of idea generation and problem solving. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is  more...

Essential Skills for Admin Support Professionals--Simulation ...luding communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his or her boss. The simulation Essential Skills for Administrative Support Professionals is designed to provide participants with the opportunity to practice administrative support skills  more...

Critical Thinking Essentials What is Critical Thinking Critical Thinking Essentials: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a  more...

Critical Thinking Essentials Applying Critical Thinking Skills Critical Thinking Essentials: Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or  more...

Administrative Professionals Representing Your Boss Administrative Professionals: Representing Your Boss As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an  more...

Conglict Stress Time Management ...le, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion.  more...

The Utilities Industry Overview Version 1 ...ects for the future. Utilities companies are dedicated to solving these challenges by incorporating technological advances, using renewable resources, preserving capital, and utilizing risk management procedures. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the utilities industry, as well as strategies for meeting some of  more...

CompTIA Network 2009 Troubleshooting the Network ...bleshoot network issues will make the task of finding and solving problems that much easier. This course describes basic troubleshooting practices, including the steps for information gathering and documentation, to use to solve all sorts of issues. Common issues that can occur in modern networks are outlined along with many of the different hardware and software tools that can be used to find  more...

Troubleshooting IE8 Encryption Issues in Windows 7 ...ition, the basics of securing sites with certificates and solving certificate errors are covered. Also covered are two key encryption processes used on client machines - the Encrypting File System (EFS), BitLocker and BitLocker To Go. It provides an overview of EFS and control of the EFS status can be used as a troubleshooting tool. It's also important to understand the effect of using  more...

Attract Financial Prosperity - An Effective Program to Manifest Financial Abundance Are you ready to eliminate financial struggles? Take control of your life with this one-month transformative program that incorporates a spiritual approach to solving your prosperity challenges through aromatherapy oil recipes, meditations, affirmations, and much more.  more...

Teaching Math by the Numbers Explores working with units smaller than one, real world math and problem solving skills, measurement and geometry, effective practices in solving basic algebraic equations, and issues and reflective thinking.  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ... objectives discussed in each lesson plan. Actual problem solving situations will be introduced to reinforce the concepts presented in the lesson plan. By actually working through these problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during online help development. This interactive method will enhance the  more...

How To Master Time Management ...priorities, setting and achieving goals, creative problem solving, scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help people at work, it does not exclude way to manage one`s time outside work. One of the exciting aspects of this course is that it combines the best of the old and new theories of research of time  more...

Time Management Using Microsoft Outlook 2002 ...of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the Journal, tasks, notes, reminders, Calendar, and Rules Wizard, to plan their time, and offers tips on how to use other time management tools, such as paper-based products, hand-held devices, and other  more...

Managing Disagreement Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working  more...

Solving Problems as a Team ...s course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to  more...

Lean Manufacturing Personal Training Library ...cturing, 5S ™s: Workplace Organization, 8D Problem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive introduction to lean manufacturing concepts, terminology, techniques, and practices. In the first unit students  more...

Six Sigma Green Belt Personal Training Library ...t courses: Six Sigma Start-Up, SPC Workout, DMAIC Problem-Solving, and Mistake-Proof It! The Green Belt Library is a prerequisite to the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. The Six Sigma Green Belt Library gives one learner  more...

NETS`S - National Education Technology Standards for Students This course prepares students for meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the  more...

Basics of Business Math Series ...s, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning  more...

Expert Certificate Course in Medical Billing ...s, workers` comp programs, receiving payments and problem solving, as well as learning how to work with others from staff and patients to insurance company representatives. Consistent cash flow is critical in a healthy outpatient medical practice, and the HCFA-1500 insurance claim form represents from 85% to 95% of the reimbursement flow back to the practice. The form is driven by the medical  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process  more...

Problem Solving Through Productive Thinking One of the greatest abilities of leaders - whether in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This  more...

How to Motivate Employees ...ting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined include time and stress management, training and education and motivation, and building trust. This series is designed for those interested in improving their skills in coaching and motivating employees.It is  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

The Role of Critical Thinking in Organizations ... essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually competent to  more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Critical Thinking Skills for Managing ... critical thinking process; situation assessment, problem solving, and decision making. Leaders will learn how to hone their issue identification skills, refine their questioning techniques, and maximize their decision-making outcomes. Critical thinking processes are broken down into discreet stages or steps that can be applied and tracked easily. Mastering the processes in this course can  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Systems-thinking Models and Thinking Skills How is "systems" thinking different from everyday thinking? Learning to apply systems thinking involves more than just knowing what it is. There are many ways to look at a problem, and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture  more...

Technical Support Agent Skills Simulation ...omer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide selection of products that ranges from automotive diagnostic accessories and snow throwers to power tools and generators. This simulation is based on the SkillSoft  more...

Essential Sills for Administrative Support Professionals Simulation ...luding communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his or her boss. The simulation Essential Skills for Administrative Support Professionals is designed to provide participants with the opportunity to practice administrative support skills  more...

Administrative Professionals Representing Your Boss As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an administrative professional, including communication skills,  more...

Sales Skills Developing a Winning Strategy ...nt. Complete the six steps for solving a client's problems. Audience Individuals who want to learn how to use various sales strategies to improve their sales approaches. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery ...e Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and restoration. Learn To: Identify the features of diagnostic tools to troubleshoot server errors. Identify the features of remote troubleshooting technologies. Identify the  more...

International Business Essentials Succeeding as a Global Manager ...s needed for successful international motivation, problem solving, and general management. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 to 4 hours Objectives: Unit 1: Organizing the Global Enterprise (0.5 - 2 hour) Identify how the  more...

BizTalk Server 2000 Part 4 Components Solutions Troubleshooting ...omated business process. • Identify guidelines for solving process errors. • Identify guidelines for solving server errors. • Identify guidelines for solving validation errors. Audience The audience for this course includes Administrators, Database Administrators, Application Developers, System Analysts, and Network Designers who operate in medium to very large  more...

Creativity Innovation Increasing Personal Creativity ... most common ways creativity is incorporated into problem solving. Learn To Select exercises that can be done to mentally prepare to be creative. Identify elements of physical surroundings that you can control to increase creativity. Choose ways in which you can physically prepare yourself to be creative.  more...

Creativity Innovation Promoting Team Creativity ...e creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team. Identify roles that team members will play. Manage an individual who might hinder creative sessions. Use conflict to foster creativity.  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...ltural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow the steps for negotiating in a cross-cultural  more...

Excellence in Service Solving Customer Problems ...Solving Customer Problems you will learn how to quickly identify the style of the customer so you can speak their language. You will learn customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate with customers by  more...

Decision Making Problem Solving Decision Making Fundamentals ...Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish and compare options in a  more...

Decision Making Problem Solving Problem Solving Fundamentals ...Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...

Leadership Development Leading the Way ...ain issues you will discuss during the meeting. Unit 4: Solving Crisis Situations (0.5 - 1 hour) Understand what situational factors affect leadership. Set goals to effectively lead followers. Solve problems and resolve conflict effectively while leading. Use power to lead successfully.  more...

Business Problem Solving Problem Solving Fundamentals ...Solving: Problem Solving Fundamentals, you will learn about the need for problem solving, the ineffective responses to problems, and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally, the program provides you with definitions and strategies for overcoming barriers to solving problems. By applying the  more...

Business Problem Solving The Problem Solving Process ...Solving: The Problem-Solving Process, you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program, you will be able to identify a problem's root causes, develop and implement an effective solution, and  more...

Business Problem Solving Critical Thinking Info Analysis ...Solving: Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally, the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in this program,  more...

Business Problem Solving Problem Solving Teams ...Solving: Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to conduct an  more...

Essentials of Management Negotiating Skills ...arn To Use creative problem solving when negotiating. Explore different options for win-win solutions. Identify positional bargaining tactics. Close the deal successfully. Audience This course is for managers, supervisors, sales people, and others who need to develop their  more...

Business Ethics Ethical Decision Making ...al dilemmas in business and a decision making process for solving them. You will also learn barriers and consequences to consider when making ethical decisions and the process for blowing the whistle when unethical situations arise. Learn To Identify common influences in the decision-making process. Identify common ethical dilemmas.  more...

Team Management High Performance Teams ...d commit to its overall goal for the project. Unit 3: Resolving Conflict (0.5 - 1 hour) Understand the benefits of team conflict. Identify when conflict is unhealthy. Make conflict a positive experience. Resolve conflict between yourself and other team members. Perform team  more...

Team Leadership Conducting Productive Team Meetings ... Select examples of tools used in problem solving. Identify pitfalls of decision making. Facilitate effective decision making. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, David Morris, and Cindy Becker, all of whom are Systems Analysts with Icon. As  more...

Excellence in Service Series ...rvice: Fundamentals for Employees Excellence in Service: Solving Customer Problems Excellence in Service: Working with Upset Customers Excellence in Service: Communicating with Customers Virtually Excellence in Service: Creating an Exceptional Service Environment Excellence in Service: Establishing Service Standards Excellence in Service: Building a Customer Service Team Excellence in  more...

Decision Making Problem Solving Series The Decision Making & Problem Solving Series includes the following courses: Decision Making & Problem Solving: Decision Making Fundamentals Decision Making & Problem Solving: Problem Solving Fundamentals To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Business Problem Solving Series The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the  more...

Managerial Leadership Leading Through Change ...ting employees through a change process and a process for solving problems encountered during change. In addition, this program discusses the phases of workplace grief and common sources of stress during times of organizational change. Learn To Identify phases of the change process. Motivate employees through a change by  more...

Operations Management Operations Management Tools .... The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management. Learn To Identify how transportation costs can be minimized Identify the  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...ed. To identify guidelines for solving DHCP problems. To match DHCP troubleshooting tools with their purposes. To match common DHCP problems with their functional areas. Audience This course is intended for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...ed. To identify guidelines for solving DHCP problems. To match DHCP troubleshooting tools with their purposes. To match common DHCP problems with their functional areas. Audience This course is intended for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a  more...

Six Sigma Reducing Variation to Improve Quality "What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...

Special Design Tools ...veloped to aid design decision making and related problem solving. It looks at the work of Genrich Altshuller, an engineer born in the former Soviet Union in 1926, who worked in the Soviet Navy as a patent expert in the 1940s. Altshuller's curiosity about problem solving led him to discover that over 90 of the problems engineers faced had been solved somewhere before. If engineers could follow  more...

Creative Problem Solving The Creative Problem Solving title is a series of ready to deliver courses that will give you a basic framework for problem-solving and decision-making in today's business environment.  more...

Customer Service and Consulting This title offers a series of ready to deliver topics covering the basics of serving customers and consultative selling. The consultative approach combines interpersonal skills with expertise in product, service and support to provide a professional, relevant and personalised service.  more...