Online Some eLearning

Exploratory Data Analysis in Six Sigma ...and the Six Sigma project goal. This course introduces some key exploratory data analysis tools used in Six Sigma such as multi-vari studies, correlation, and regression models. The course takes you through the multi-vari analysis to identify positional, cyclical, and temporal variations and how to apply an effective sampling plan for conducting this analysis. It also explains the  more...

Administrative Professionals Interacting with Others ...all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role. This course addresses the skills administrative support  more...

Administrative Professionals Putting Your Best Foot Forward ...avigating through office politics. This course introduces some best practices for making a good impression as an administrative professional. Specifically, you'll learn how to project a positive professional image by building credibility and maintaining authenticity. You'll also explore the importance of communicating honestly, respecting others, and having a positive outlook in order to create  more...

Talent Management Planning Talent Management: Planning Have you ever asked yourself how well your department or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with  more...

Delegating ...on your list. Trusting your direct reports and delegating some tasks to them is key to performing effectively as a manager and supports employee development. This course covers the best practices for planning delegation, including deciding what specific tasks to delegate, and identifying who you should delegate tasks to. Additionally, the course provides techniques for carrying through  more...

Building Your Influence as a Leader ...it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with the  more...

Taking on a Management Role Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player  more...

Becoming a Manager Responsibilities and Fears ...rs Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely  more...

Becoming a Manager Leading and Communicating ...l need to resist the temptation to continue doing it. For some time to come, it may be true that you could do it quicker or better, but an important part of your new role is delegating tasks to others. You will not have time to do everything yourself, and your staff members will need to know that you trust them enough, and are sufficiently interested in their development, to give them the  more...

Introduction to External Auditing ...ortant? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the major legal responsibilities that external auditors face. In addition, you will learn how the  more...

Programs to Benefit Employees HRCI PHR ...etitive enough to attract and retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification Institute's Professional in Human Resources certification examination (HRCI/PHR). This course will help you prepare for the HRCI certification examinations in the areas of benefits compensation. In the area of benefit regulations, this course  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...n assist in staff development. Finally, the course covers some organizational development initiatives that are now seen as an integral part of HRD. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ... on basic hypothesis testing concepts, terminologies, and some of the most commonly used hypothesis tests one- and two-sample tests for means. The course also discusses the importance of sample size and power in hypothesis testing, as well as exploring issues relating to point estimators and confidence intervals in hypothesis testing. This course is aligned with the ASQ Certified Six Sigma  more...

Tests for Variances and Proportions ... on sample data. This course aims to familiarize you with some of the advanced hypothesis tests used in Six Sigma. You are taken through the key steps in testing hypotheses for proportions, variances, and analysis of variance (ANOVA), and their underlying assumptions, with the help of examples and case studies. You will also learn how to use goodness-of-fit test statistics and contingency  more...

Using Voice of the Customer in Six Sigma ...ks associated with the voice of the customer strategy and some general criteria for segmenting customers on Six Sigma projects. It also discusses some common customer data collection methods such as surveys, interviews, and focus groups and looks at how to ensure validity and reliability in data collection. In addition, the course illustrates how tools such as Kano analysis, critical-to-quality  more...

Developing Project Charters and Tracking Six Sigma Projects .... As part of the process of developing a project charter, some performance measures such as cost, revenue, and schedule are identified and developed. Once the project is kicked off, its progress is measured and tracked on a continuous basis using popular project management tools, such as schedules, Gantt charts, and tollgate reviews.This course deals with the key issues in developing project  more...

Six Sigma Measurement Systems Six Sigma Measurement Systems ASQ Six Sigma Black Belt (SSBB) Six Sigma measurement systems are vital to improving an organization's processes. Measurement systems encompass the conditions, devices, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. Measurement error, or measurement variability, is a problem whose  more...

Nonparametric Tests in Six Sigma Analysis ... hypothesis tests called nonparametric tests is used when some of these assumptions (such as normality of data) cannot be safely made. Nonparametric tests require fewer assumptions and are often used when the data is from an unknown or non-normal population. Nonparametric tests are not completely free from assumptions, however. For instance, they still require the data to be from an independent  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...d tools to select Six Sigma projects. The course explores some of the number-driven metrics, such as defects per unit (DPU), rolled throughput yield (RTY), defects per million opportunities (DPMO), and process capability indices. It also explains cost of poor quality (COPQ) as a metric used to assess and indirectly present the potential gains to the company if the quality of products and  more...

Design for Six Sigma in the Organization Design for Six Sigma in the Organization ASQ Six Sigma Green Belt (SSGB) Design for Six Sigma (DFSS) is often called the future of Six Sigma, as it is emerging as a strategy that better serves the current innovation initiatives of many industries. DFSS uses a "pay me now or pay me later" approach by spending more effort and time on process or product design up front to avoid spending time  more...

Preparing the Exchange Server 2007 Infrastructure Preparing the Exchange Server 2007 Infrastructure Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses  more...

Using SAP R 3 Release 4 6 Using SAP R/3 Release 4.6 SAP To enable the student to work with tasks and to describe some of the updated screens in Release 4.6  more...

Troubleshooting and Closing the Project Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during  more...

Developing the Team and its Culture Developing the Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A  more...

Visual Studio 2005 with C Visual Studio 2005 with C# Microsoft To identify key new features of Visual Studio 2005 and to use and configure some of them  more...

C 2005 the Console Class and Security C# 2005, the Console Class, and Security Microsoft To identify the enhanced features of C# 2005, the Console class, and code security, and to use some of these new features  more...

ADO NET 2 0 Data Binding and ASP NET 2 0 with C ADO.NET 2.0, Data Binding, and ASP.NET 2.0 with C# Microsoft To identify the enhanced features of ADO.NET 2.0, data binding, data manipulation, and ASP.NET 2.0, and to use some of these new features with C# 2005  more...

Extending XML Extending XML To use some W3C standards to extend XML  more...

Advanced Customization with MS Project 2007 Advanced Customization with MS Project 2007 Microsoft With Microsoft Office Project 2007, project managers can define how project data is recorded, reported, and displayed, using customizable, built-in templates. They can also customize the interface by adding or removing tools from the application s default toolbars. And before project data is distributed, a project manager can format  more...

Interpersonal Communication Being Approachable Interpersonal Communication: Being Approachable Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone,  more...

Listening Essentials The Basics of Listening Listening Essentials: The Basics of Listening Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great  more...

Culture and its Effect on Communication Culture and its Effect on Communication Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain  more...

Improving Communication in Cross-cultural Relationships ...mmunication more effective. This course takes you through some best practices and strategies to help you take your cross-cultural communication to a new level. It presents a structured approach for dealing with cultural differences and making necessary adjustments to your communication style. It also offers some tips and strategies to build rapport across cultures. Finally, it helps you  more...

Working with Difficult People Identifying Difficult People Working with Difficult People: Identifying Difficult People Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of  more...

Working with Difficult People How to Work with Aggressive People Working with Difficult People: How to Work with Aggressive People Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day  more...

Business Grammar Sentence Construction ... People write sentences everyday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused and even annoyed. In this course,  more...

Business Grammar Common Usage Errors Business Grammar: Common Usage Errors When do you use who's or whose? And when should you choose less rather than fewer? Understanding the subtle variations in meanings of such words ones that are often misused or confused is important if you want to write clearly and professionally. This course describes how to use commonly confused words correctly, including word pairs that sound alike and  more...

Oracle 11i E-Business Suite System Administration Oracle 11i E-Business Suite: System Administration Oracle To identify ? and in some cases perform ? key system-administration tasks in 11i E-Business Suite  more...

Oracle 11i Profile Options DBA Duties and Printer Management Oracle 11i: Profile Options, DBA Duties, and Printer Management Oracle To set and view profile options, perform some Application-DBA tasks, define printers, and print with the pasta.cfg file  more...

Oracle 11i System Monitoring and Troubleshooting in OAM Oracle 11i: System Monitoring and Troubleshooting in OAM Oracle To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM)  more...

Project Management Overview ...e - 4th Edition-Aligned Every project is different. Some are small and straight forward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a similar life cycle, starting with an idea, progressing through development, and culminating in the delivery of a finished product or  more...

Risk Management Planning ... we respond if those events occur? Every project involves some degree of risk. Identifying potential risks and having a plan for dealing with them can spell the difference between a project that reaches a successful conclusion and one that does not. In this course, learners will be introduced to the Project Risk Management knowledge area. It covers the best practices outlined in A Guide to the  more...

Estimating Activity Resources and Durations ...nformation, and methods of estimating activity durations. Some of the duration estimating techniques taught in this course include analogous estimating, parametric estimating, and using three-point estimates. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work in their own  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...fferent location. And typically each product is unique in some way as well. Projects differ in terms of scale, complexity and culture. They can be a stand-alone entity or part of a programme of related projects. The key point is that there is a multitude of factors that affect how your project should be managed. As a result, there is no such thing as 'one size fits all' project management. The  more...

Working with Difficult People How to Work with Manipulative People ...k with Manipulative People Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid  more...

Antitrust - Talking with the Competition ...petition Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut  more...

Visual Studio 2005 with Visual Basic Visual Studio 2005 with Visual Basic Microsoft To identify various new features of Visual Studio 2005 and, given a scenario, use and configure some of them  more...

Work with Files Programs and Printing in Windows Vista ...in Windows Vista Microsoft Windows Vista introduces some of the most significant changes to Windows Explorer, and file management in general, since the release of Windows 95. Windows Explorer has a new layout, featuring a Details pane that allows you to view extended properties and metadata of files. The Details pane also include a thumbnail of files that are a visual representation of  more...

Visual Basic 2005 the Console Class and Security Visual Basic 2005, the Console Class, and Security Microsoft To identify the enhanced features of Visual Basic 2005, the Console class, and code security, and given a scenario, use some of these new features  more...

ADO NET 2 0 Data Binding and ASP NET 2 0 with Visual Basic ADO.NET 2.0, Data Binding, and ASP.NET 2.0 with Visual Basic Microsoft To identify the enhanced features of ADO.NET 2.0, data binding, data manipulation, and ASP.NET 2.0 and, given a scenario, use some of these new features with Visual Basic 2005  more...

Getting Results without Direct Authority Reciprocity ...to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though, you need to know what others need and what resources you have to offer them that match those needs.  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Problem Solving Digging Deeper Problem Solving: Digging Deeper Norman Vincent Peale, who stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you  more...

Understanding the Risks of Using Internet Media Electronic Communications ...electronic communication tools for business purposes, and some employers also permit a certain level of personal use in the workplace as well. For this reason, it's important to be familiar with your company's policy on Internet use and electronic communications. This course provides background information to be considered in light of your own company's policies. You will learn about some  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Rightful Employment Termination ...ry, frustrated, or betrayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself defending against allegations of wrongful termination. Further, even if the termination is handled properly, the employee may file a claim anyway, and your company must be prepared to successfully defend the termination  more...

Effective Interfunctional Relationships Effective Interfunctional Relationships Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by  more...

Business Grammar Working with Words ...his course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition, the course describes how to form plurals and possessives correctly. And it presents spelling rules and tips to help you become a better speller. Knowing the rules, as well as the exceptions, when it comes to details  more...

Business Writing Know Your Readers and Your Purpose ...ubject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with knowing your readers is knowing your purpose for writing. Do you need to inform customers about a new policy, or do you need to persuade employees to adopt a new business practice? Knowing your purpose will focus your message, making it clear to  more...

Business Writing How to Write Clearly and Concisely ...who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time or the patience to search for essential information buried in  more...

Business Writing Editing and Proofreading Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...

Working with Difficult People How to Work with Procrastinators ...stinators Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having procrastinators in the  more...

Working with Difficult People How to Work with Negative People ...ficult People: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact  more...

Introduction to Incident Management ... No process in IT service delivery is foolproof; at some point in time an unplanned interruption will most likely occur ranging from a minor incident to the disastrous crashing of a critical system. The key to surviving any type of incident lies in an organization's ability to deal with incidents, no matter how big or small, as quickly and efficiently as possible so that services resume  more...

Bridge the Expectations Gap ...ed towards "the usual suspects" in this way, you can make some basic checks in the areas that precipitate customer dissatisfaction most often.In the second lesson, you'll learn how to conduct a more in-depth service audit, examining each customer-company interaction in the cycle of service, and gaining awareness of what the result of each is likely to be. Are your systems designed for your  more...

Green Business Implementing Sustainability Strategies ... align with corporate strategy, and you need to establish some performance metrics to establish baselines and measure progress. Knowing the type of metrics you'll be collecting can help you plan the methods you'll use to report on your sustainability initiatives. These two considerations are as important as the physical implementation of the plan itself. This course covers ways to align  more...

Workplace Safety Orientation ...y fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry; Emergency Response; Respiratory Protection; Personal Protective Equipment; Hearing Conservation. The  more...

Facilitative Tools and Formats Offering Options ...ive Tools and Formats: Offering Options Looking for some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the  more...

Facilitative Leadership ...ong with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more  more...

Powered Industrial Truck Safety Powered Industrial Truck Safety This course is designed for personnel who work with or around a power-propelled truck (a.k.a. forklift) used to carry, push, pull, lift, stack, or tier materials. It will better familiarize the worker with the potential health and safety concerns associated with powered industrial trucks. The content in this course is designed to comply with the intent of the  more...

Managing Technical Professionals ... Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course, you'll learn about the challenges  more...

Mold Awareness ...ed facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly susceptible to mold-induced allergies or infections. Providing  more...

Food Safety Handling ...dborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is the potential risk of malicious contamination. Those involved in food preparation must follow safe procedures to ensure that food  more...

Maximizing Team Creativity ...ity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team creativity, such as diversity among team members. In addition, it describes team  more...

Verifying and Building on Ideas ...ntext of organizational needs, strategies, and resources. Some techniques that can help verify ideas are getting the opinions of key people and using simulations. Building on ideas continues the process of verifying ideas by helping to make those ideas more clear, relevant, and feasible. This course covers a variety of techniques used to verify and build on creative ideas. It outlines when to  more...

Windows Vista Network Connectivity ... vast majority of computers in use today are networked in some fashion either to the Internet or to other computers. Windows Vista includes new features and enhancements designed to make networking easier, safer, and more reliable for both home and business users. With the explosion of wireless networking products available for both home and business environments, Vista includes many new  more...

Negotiation Essentials What is Negotiation ...: What is Negotiation? Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement, influencing others,  more...

Avoiding Time Stealers ...can easily consume your days. Moreover, you may find that some of your own behaviors affect how well you manage time. For example, you may be a procrastinator, or you may find it difficult to say no to requests to take on more work. Such behaviors can reduce your efficiency, as well as create unnecessary stress for you. This course focuses on strategies for dealing with common time stealers  more...

Identifying Project Risk ...ct throughout its life cycle since every project involves some degree of risk. The rewards of investigating potential project risks always outweigh the time investment made in doing so; therefore, no project manager should overlook this vital step. Identifying potential risks and their causes and impacts can spell the difference between a project that reaches a successful conclusion and one  more...

Field Sales Foundations ...assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about  more...

ITIL reg V3 Overview Introduction to the ITIL reg V3 Framework ...detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL V3 Framework. Specifically, this course introduces the ITIL V3 Service Life Cycle and the five phases within the life cycle. The course covers an overview of Service Strategy,  more...

Introduction to Problem Management ...& Analysis Exam Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing the root problem causing them, through efficient detection, investigation, diagnosis, and resolution practices. This course covers  more...

Moving Into a Management Role Simulation ...ing the activities of others. You\'ll initially find that some of your coworkers\' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team  more...

Leadership and Management Simulation Leadership and Management: Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the  more...

Leading Change ...event; it is a process. Change can happen quickly and, in some situations, can be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the change through to completion It's  more...

Six Sigma Leadership and Change Management ... structure, lack of resources, and top leadership support sometimes create organizational roadblocks that may result in deployment failures. Six Sigma Black Belts should be able to identify these roadblocks and deal with them effectively. Six Sigma deployment is a revolutionary strategy and may result in significant organizational changes. Black Belts need to proactively anticipate human  more...

Correlation and Regression Analysis in Six Sigma ...ce interval. The course also draws learners' attention to some key considerations in correlation analysis, such as correlation and causation. In terms of regression analysis, the course discusses the simple linear regression model, how to create it using sample data, interpret and use it, and conduct a hypothesis test to check that the relationship between the variables is statistically  more...

The Imperatives of Innovation and Leadership in Strategy ...ess environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create disruptive innovations, challenged existing incumbents, and created entirely new markets for their products or services. However, without leadership, many of these innovations go unrealized, as not all managers have the leadership  more...

Managing and Deploying Six Sigma Managing and Deploying Six Sigma "The vision must be followed by the venture. It is not enough just to stare up the steps - we must step up the stairs." Vance Havner, author. However, venturing into Six Sigma is not easy. Deploying Six Sigma is where "the tire hits the road." It requires a lot of hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with critical  more...

Cisco CVOICE 8 0 QoS Mechanisms ...ices include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects achieve this service level by managing delay, delay variation (jitter), bandwidth provisioning, and packet loss parameters with quality of service (QoS) techniques. This course introduces the concept of a converged network, identifies four problems that could lead to  more...

Introducing Cloud Computing Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...

Professional Networking Essentials Developing Confidence ...etworking Essentials: Developing Confidence Why can some people walk into a room and start making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while networking may  more...

Cash Flow Mgmt Essentials for Non-financial Professionals ...t of loans result in cash going out. This course provides some insights into managing cash flow in your area of operation. You are guided through the classification of cash flow into operating, investing, and financing activities. You are then introduced to the idea of the Total Business Float with help of a case-based example and how to recognize the implications of working capital on cash  more...

The Time Value of Money Investment Decisions for Non-financial Professionals The Time Value of Money & Investment Decisions for Non-financial Professionals The notion of Time Value of Money is at the foundation of many financial decisions and activities in an organization. Regardless of your functional or departmental role, you may be required to choose between investment options in assets, plants and equipments, new businesses, advertising campaigns, employee  more...

Maximizing Productivity as a Remote Employee Maximizing Productivity as a Remote Employee Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired.  more...

Cisco IINS 1 0 Network Security Principles I ...curity and primary types of security controls, as well as some of the factors that are involved in responding to a security breach. Examining who hackers are, what motivates them, and how they do what they do, as well as variety of attacks against confidentiality, integrity, and availability and some of the best practices to defeat them are also covered. This course is one of a series from the  more...

Selecting Suppliers Administering Contracts Selecting Suppliers & Administering Contracts One of the most important steps in the purchasing process is to select the supplier that best meets your organization's purchase needs. To help with this part of the process, organizations develop supplier evaluation criteria and use tools designed to conduct a comprehensive and objective evaluation of suppliers. Once the supplier is chosen, the  more...

Operations Management Product Service Management Operations Management: Product & Service Management Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service  more...

Operations Management and the Organization Operations Management and the Organization Operations management plays a vital role in producing and delivering goods and services to customers. It involves designing, planning, directing, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the  more...

Critical Thinking Essentials What is Critical Thinking ...ls: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a powerful role in your life  more...

Troubleshooting Windows 7 Client Configuration ...ssues that may occasionally arise on the client machines. Some problems may arise for Group Policy settings, authorization and authentication, networking, and Internet Explorer. Windows 7 provides specific tools to help resolve issues with these features. This course demonstrates how to troubleshoot and resolve issues with Group Policy settings by using the Group Policy Results Wizard;  more...

SAP Product Lifecycle Management SAP Product Lifecycle Management SAP SAP Product Lifecycle Management (PLM) provides a comprehensive solution for managing all product-related information required in support of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures ...rstanding of the basic mechanisms of these algorithms and some of the issues that are involved in choosing a particular hashing algorithm or digital signature method. This course provides a primer on the theory of cryptography. It discusses the principles behind symmetric encryption, provides examples of major symmetric encryption algorithms, and examines their operations, strengths, and  more...

Reducing Waste Streamlining Value Flow Using Lean Reducing Waste & Streamlining Value Flow Using Lean Eliminating waste is one of the most effective ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno.  more...

CompTIA Network 2009 Network Devices ...he network, the choice of devices put in place will vary. Some devices, such as routers and switches, will be found on almost every network, while other devices, such as wireless access points and content switches, are more specialized and will only be present if the needs of the network mandate them. This course describes network devices from the user level, which includes network interface  more...

CompTIA Network 2009 Network Components ...9 In order for devices on a network to communicate, some type of medium has to be in place. Types of communication media include physical cable, copper or fiber optic, and can also refer to radio waves, such as in the case of wireless networks. This course covers the different standards that apply to network media and the types of media that can be used on a network, for instance twisted  more...

CompTIA Server 2009 Troubleshooting ...-003 CompTIA Server 2009 Troubleshooting skills are something that everyone, from the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate issues that occur on sophisticated server hardware and network  more...

First Time Manager Understanding a Manager s Role First Time Manager: Understanding a Manager's Role Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different.  more...

Anger Management Essentials Managing Controlling Anger ...nger Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or counterproductive. The key to managing anger is  more...

Accounting for Companies Stock Transactions Dividends ...he evidence of the ownership interest of the stockholder. Sometimes a company also reacquires some of its outstanding stocks from its stockholders for retiring, holding, or reselling purposes. Stocks reacquired and held with the company are called treasury stocks. Companies often decide to share part of their net income, called dividends, with stockholders as reward for stockholders' investment  more...

SAP BusinessObjects InfoView SAP BusinessObjects: InfoView SAP SAP BusinessObjects provides various tools for enterprise reporting purposes. InfoView is a web-based application that provides an interface for users to perform common activities, such as viewing or modifying reports, without having to install any additional software on their systems. InfoView can work with Xcelsius, Crystal, and Web Intelligence documents.  more...

SAP BusinessObjects Web Intelligence SAP BusinessObjects: Web Intelligence SAP Data may be an enterprise's most valuable proprietary asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how  more...

Tool Support in Software Testing ... costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and  more...

Configuration Mgmt Risks Incidents in Software Testing ... costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and  more...

Software Test Management ... costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and  more...

White Box Software Testing Techniques ... costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and  more...

Black Box Software Testing Techniques ... costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and  more...

Configure IP Addressing Windows Services in Windows Server 2008 ...plays a role in efficient network management. It explores some of the more advanced points of network management including IPv4 and IPv6 addresses, static and dynamic DHCP, and the configuration of various DHCP options. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the  more...

Access Control in Windows Server 2008 R2 Access Control in Windows Server 2008 R2 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 R2 has improved on a number of access control features introduced in Windows Server 2008 and also provides some new functionality. This course examines the advancements in access control, including the introduction  more...

VMware Desktop Overview ...perating systems to be run on a single physical computer. Some examples of this would be Windows applications running on a Mac with VMware Fusion or several Windows and Linux applications running simultaneously on Windows or Linux computers using VMware Player. This course examines the features of the VMware desktop product suite, which includes VMware Workstation, VMware View, VMware Player,  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ...the commands used to verify configurations. OSPF presents some design limitations, but offers up solutions for each. Scalability, improved CPU and memory utilization, and the ability to mix small routers with large routers are all benefits of using proper route summarization techniques which is a key feature of OSPF. An OSPF network can scale to very large sizes, in part because of route  more...

Cisco Route 1 0 The OSPF Routing Protocol ...he OSPF default settings do not always work properly with some network topologies. This course introduces each of the major characteristics of the OSPF routing protocol, including a description of link-state routing protocols, the OSPF hierarchical structure, link-state adjacencies, and Shortest Path First (SPF) calculations. The creation of the implementation plan, the first step in  more...

VoIP Quality Security VoIP Quality & Security With the proliferation of VoIP in both the home and business environments, concerns such as quality of service and security are being given more attention. This course describes some of the major quality issues, such as delay and jitter, as well as security issues like confidentiality and spoofing, and discusses ways in which to address these concerns.  more...

Improvements to Role Services in Windows Server 2008 R2 ... are improvements to many server role services as well as some new additions. This course focuses on the advancements made to the increasingly popular Hyper-V server role, which now closely integrates with a number of other roles services. It also presents the recent changes to the Terminal Services role, which is now referred to as Remote Desktop Services and introduces the new remote  more...

The Consumer Electronics Industry Overview Version 1 ...umers and businesses. In this fast-moving industry, where some products are lucky to have a shelf life of more than a year, companies need to be able to adapt quickly. In addition, they face challenges related to increased regulation, and the need to continually lower prices to move their products off the shelves. But top industry players are able to adopt effective strategies to remain  more...

The Aerospace Defense Industry Overview Version 1 The Aerospace & Defense Industry Overview: Version 1 The aerospace and defense sector is an international multi-billion dollar industry. Key stakeholders include aircraft and aircraft component manufacturers, civil and military avionics service providers, governments, and privately funded research and development organizations. These organizations deliver aircraft and their components, as  more...

The Capital Markets Industry Overview Version 1 The Capital Markets Industry Overview: Version 1 The capital markets industry is an exciting, fast-paced, and volatile industry. Comprised of investment banks, securities firms, and a variety of other stakeholders, the industry helps companies and governments raise long-term funds on the capital markets. The industry participants deliver various services to their clients, such as  more...

The Chemicals Industry Overview Version 1 The Chemicals Industry Overview: Version 1 The chemicals industry is comprised of thousands of companies throughout the world that use basic raw materials to produce chemicals that have commercial value to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and  more...

The Broadcasting Entertainment Industry Overview Version 1 The Broadcasting & Entertainment Industry Overview: Version 1 The Broadcasting & Entertainment Industry is tasked with engaging its consumers with new and traditional forms of entertainment. The industry players deliver films, television programs, music, radio programs, electronic media, books, news, and an ever expanding array of entertainment products. It provides its customers throughout  more...

The Banking Industry Overview Version 3 ...ith the banking industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the banking industry and its business drivers, and reviews the key aspects of the industry business model, its competitive environment and the current trends in the industry. Finally, this course outlines some key challenges that this industry is facing and presents common  more...

The Utilities Industry Overview Version 1 The Utilities Industry Overview: Version 1 The utilities industry is essential to modern living and the modern economy. It provides safe sources of drinking water, proper sewage disposal, and reliable heat sources for homes and businesses. It also provides a reliable source of electrical energy to operate the machinery, equipment, and appliances that are vital to a region's prosperity and  more...

The Retail Industry Overview Version 3 ...with the retail industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the retail industry and its business drivers, and review the key aspects of the industry business model, its competitive environment and the current trends in the industry. Finally this course outlines some key challenges that this industry is facing and presents common  more...

The Education Industry Overview Version 1 The Education Industry Overview: Version 1 The education industry provides its students with the knowledge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training  more...

The Telecommunications Industry Overview Version 3 ...ecommunications industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the Telecommunications Industry and its business drivers, and reviews the key aspects of the industry business model, its competitive environment and the current trends in the industry. Finally, this course outlines some key challenges that this industry is facing and presents  more...

The Insurance Industry Overview Version 3 The Insurance Industry Overview: Version 3 Comprised of a variety of stakeholders, the Insurance industry provides products and services that are designed to protect businesses and individuals from risks. The industry players deliver risk coverage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures,  more...

The Federal Government Industry Overview Version 3 ...eral government industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the federal government industry and its business drivers, and review the key aspects of the federal government business model, its competitive environment, and the current trends in government services. Finally, this course outlines some key challenges that this industry is  more...

The Information Technology Industry Overview Version 3 ...tion technology industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the information technology industry and its business drivers, and review the key aspects of the industry business model, its competitive environment and the current trends in the industry. Finally this course outlines some key challenges that this industry is facing and  more...

Preparing to Interview Preparing to Interview Conducting effective interviews is as much an art as it is a science. You need to use your instinct and discernment, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too  more...

Conducting an Effective Interview ... all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them effectively during an interview. Finally, you will want to close the interview on a positive note.  more...

The Importance of Diversity and the Changing Workplace The Importance of Diversity and the Changing Workplace Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand  more...

Managing New Managers Managing New Managers People are the most important part of any organization. Developing tomorrow's organizational leaders requires a continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key  more...

Public Speaking Strategies Preparing Effective Speeches ... The phrase natural born speaker is misleading. While some people are more outgoing and conversational, a well-delivered speech is far from being spontaneous or natural. In fact, effective public speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches you how to prepare for public speaking, including  more...

Delegation Essentials An Introduction to Delegation ...ng work that comes with the role. And while you can't use some magic trick to stretch out the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still accomplishing everything on your list. This course details what delegation is, and the benefits it offers managers, employees,  more...

Delegation Essentials Overcoming Delegation Problems ...s required to manage employees effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks ability or has a poor attitude. In either case, managers need proven  more...

Manipulating XML with the SML DOM Ajax Manipulating XML with the SML DOM & Ajax Accessing and parsing XML data is an important facet of utilizing it in web applications. Some of the most popular ways of accessing and parsing XML data are through the XML Document Object Model (XML DOM) and through asynchronous JavaScript and XML (Ajax). This course will explore how to use these techniques with XML to realize its data potential.  more...

Static Techniques Test Design in Software Testing ... costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and  more...

Testing Throughout the Software Life Cycle ... costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and  more...

Fundamentals of Software Testing ... costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course introduces software testing methodology and principles. It explores why testing is necessary, the basic testing process, and  more...

Introducing Agile Software Development Introducing Agile Software Development Agile software development is an iterative, incremental approach to developing and releasing software. Agile principles include commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and  more...

Identifying Resolving Windows 7 Application Issues ...ing or soon after an installation are generally caused by some form of restriction, such as permission or policy constraints; an incompatible program configuration setting; or the inability of the installation program to access needed resources. Failures can often be resolved by changing a program configuration setting that is not supported. Software and programs that were compatible with  more...

Management Maintenance of Windows 7 Client Systems ...esktop Support Technician Desktop operating systems sometimes develop problems over time or after configuration changes have occurred. These problems generally involve system performance issues or hardware/software-related problems. This course provides a look at key tools provided in Windows 7 to monitor and resolve system issues and to help identify what has happened to affect  more...

Troubleshooting Logon Resource Access Issues in Windows 7 ...escribes how account auditing can be used to troubleshoot some logon or access problems, and the role Credential Manager plays in accessing network or Internet resources using Windows 7. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise Desktop Support Technician. Passing this exam will earn the  more...

IT Strategy Essentials Implementing an IT Strategy IT Strategy Essentials: Implementing an IT Strategy After your IT strategy plan is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is  more...

Fundamentals of Organizational Behavior for the Individual ...al teams, downsizing, and changing forms of work are just some of the challenges facing companies today. Managers must be prepared to deal with the organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of your team, you have to be able to constantly improve the organizational dynamics in your workplace. To do  more...

Creating Maintaining a Positive Work Environment ...aining a good attitude themselves. This course introduces some best practices for creating a positive work environment. Specifically, you'll learn the benefits to establishing it, its characteristics, and some concrete steps you can take to create one. You'll also explore how to maintain this atmosphere by learning how to recognize the signs and impact of negativity and how to take corrective  more...

CompTIA Network 2009 Routing CompTIA Network 2009: Routing CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Routing is the process of selection of paths over which to send network traffic. Routing paths are selected by a number of criteria, including cost, administrative distance, and available bandwidth. Evaluation of the criteria is generally performed by routers, which is known as dynamic routing, although  more...

CompTIA Network 2009 Wireless Networks ...blems. Stability, interoperability, and security are just some of the issues that must be addressed when considering or implementing wireless networks. This course introduces the 802.11x wireless standards and describes the components of basic wireless networks. This course also describes how to implement wireless networks while ensuring security, stability, and interoperability between the  more...

CompTIA Newtork 2009 Wide Area Networks CompTIA Newtork 2009: Wide Area Networks CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Wide Area Networks, or WANs, came about in 1965. WANs are defined as computer networks that cover a broad geographical area and use routers and public links to connect unrelated networks with each other. WANs differ from local area networks (LANs) in several ways. For instance, while LANs are  more...

The Fundamentals of Globalization Managing in a Global Environment ...ective in the international market. This course describes some strategies and techniques for managing successfully in a global business. It explains the importance of having a global mindset and how to cultivate one so that you can carry out your responsibilities effectively - even with the added complexity of different cultures. The course also describes which managerial styles and techniques  more...

IFRS Standards for Financial Statements Their Items ...heir Items This course introduces the objectives of some key standards from the IFRS along with their scope and key business implications. Where they apply, it examines differences with GAAP and the implications of switching from the GAAP to the IFRS system. The course also addresses standards relating to the presentation of financial statements, inventories, statement of cash flows,  more...

IFRS Key Standards for Financial Accounting Activities IFRS: Key Standards for Financial & Accounting Activities The International Financial Reporting Standards (IFRS) are a set of global standards developed by the International Accounting Standards Board (IASB). They enable individuals, businesses, and governments to have consistent accounting and reporting practices, produce comparable financial statements, and establish a common accounting  more...

IFRS Transitioning to IFRS IFRS: Transitioning to IFRS Globalization has created a need for a single set of high-quality accounting standards for users of financial information worldwide. As they transition to IFRS standards, companies may face challenges if they underestimate a project's magnitude. For example, companies will have to assess how the new procedures will affect key employees' daily duties and provide  more...

Writing for Technical Professionals Preparation Planning ... what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to understand the subject matter, it is equally important to understand the audience and its needs. There are steps that all technical writers should follow before putting pen to paper, including defining  more...

Getting Started with Word 2007 Getting Started with Word 2007 Microsoft With Office Word 2007, Microsoft introduces some of the most significant changes to Word in years. Most notable is the new intuitive user interface which replaces the traditional menus and toolbars, featuring the Ribbon , the Quick Access toolbar, and the Mini Toolbar as well as a new Office button which replaces the File menu. This course provides an  more...

Advanced Document Features in Word 2007 ...Some of the advanced features of Microsoft Office Word 2007 offer ways in which you can automate and streamline the way you work. You can use macros in Word 2007 to easily automate repetitive, complex tasks. A macro is a set of instructions that can group a series of actions and keystrokes as a single command. You can also simplify the management of your Word 2007 files by using master  more...

Adding Graphics to Presentations in PowerPoint 2007 Adding Graphics to Presentations in PowerPoint 2007 Microsoft Microsoft PowerPoint 2007 is a useful authoring application tool for creating dynamic slide show presentations. This course demonstrates how to create visually appealing presentations using PowerPoint's design templates and implementing new Microsoft Office 2007 themes. The course also explores the introduction of SmartArt in  more...

Getting Started with Access 2007 ...07 Microsoft With Access 2007, Microsoft introduces some of the most significant changes to Access in years. Most notable is the intuitive new user interface that replaces the traditional menus and toolbars with features like the Ribbon, the Quick Access Toolbar, and the Microsoft Office button. This course provides an introduction to Access 2007 and demonstrates how to navigate within  more...

Initiating Projects with Project Server 2007 ... latest multi-project information. This course introduces some of the features and processes of Project Server 2007, including implementing a collaborative Microsoft Office Enterprise Project Management (EPM) solution, and working with Project Web Access. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office  more...

Managing Virtual Teams ...tudies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are  more...

Cisco IUWNE 1 0 Wireless Fundamentals ...ch as ad hoc and infrastructure are discussed, along with some basic wireless devices. This course also explores WLAN radio frequency (RF) principles and RF mathematics, to provide an explanation of how the radio waves used in wireless networks function. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing wireless  more...

Cisco IUWNE 1 0 Access Point Management ...the concepts behind roaming users. The course also covers some of the common configuration parameters run on a controller as they relate to access points. This course also introduces the Cisco Mobility Express Architecture and explains some of the specific differences between it and the enterprise version of the Cisco Unified Wireless Network solution. This course maps to the 640-721,  more...

Cisco IUWNE 1 0 WLAN Security Basics ...equired to ensure privacy in wireless networks as well as some of the advanced features that Cisco networks have to increase wireless network security. This course also explains the configuration of basic WLAN security and describes centralized WLAN authentication. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing  more...

Oracle Database 11g R2 The ASM Instance Network Connectivity ...are required on a non-ASM storage environment by the DBA. Some of these tasks include I/O performance tuning, file system, cluster file system, and raw device management, and data file movements and reorganizations. When ASM is used, an ASM instance is also used. The ASM instance allocates memory and uses the SGA differently than in a database instance. This course describes the ASM instance  more...

Operations Mangement Inventory Management Operations Mangement: Inventory Management Inventories include an organization's raw materials, work in process, supplies used in operations, and finished goods. A major part of organization's capital and costs are involved in maintaining and managing inventories. Consequently, organizations work to achieve an ideal size of inventory to reduce costs and improve the bottom line while ensuring  more...

Operations Management Forecasting Capacity Planning Operations Management: Forecasting & Capacity Planning Customer demand for products and services changes constantly. Forecasting and capacity planning ensure that resource are managed so that customer demand is met in the right amount, at the right time, with the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand.  more...

Operations Management Management of Quality Operations Management: Management of Quality Quality means different things to different people, organizations, and industries. However, according to quality guru Joseph Juran, quality means "fitness for use," and another quality guru, Philip Crosby, puts it as "conformance to customer requirements." These two important aspects are common to most definitions of quality. Management of quality  more...

SAP Customer Relationship Management CRM SAP Customer Relationship Management (CRM) SAP The SAP CRM module provides an organization with the tools to obtain, retain, and grow profitable customer relationships. An organization can use this module to effectively plan and manage marketing, sales, and service campaigns as well as analyze related processes. SAP CRM supports the entire customer relationship cycle, beginning with customer  more...

SAP Supplier Relationship Management SAP Supplier Relationship Management SAP Supplier relationship management (SRM) involves collaboration with suppliers that are crucial to the success of an enterprise. The goal of SRM is to maximize the value of the collaborative relationships with suppliers. SAP SRM represents a strategic approach to procurement and supply that is tightly integrated with other components of the SAP Business  more...

The Oil and Gas Industry Overview Version 3 ...the oil and gas industry, and strategies employed to meet some of those challenges. The course will identify the main sectors of the oil and gas industry and its business drivers, and review the key aspects of the industry business model, its competitive environment, and the current trends in the industry. Finally, this course outlines some key challenges that the oil and gas industry is  more...

The Pharmaceutical Industry Overview Version 3 ... pharmaceutical industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the pharmaceutical industry and its business drivers, and review the key aspects of the industry business model, its competitive environment, and the current trends in the industry. Finally this course outlines some key challenges that this industry is facing and presents  more...

The Food Beverage Industry Overview Version 3 The Food & Beverage Industry Overview: Version 3 The Food and Beverage Industry encompasses the production, processing, distribution, and sale of food and beverages to consumers. The industry is made up of a wide range of organizations from farmers who produce the raw material, to companies who process and package branded products, to retailers who supply food and beverages to their  more...

The Biotechnology Industry Overview Version 1 ...p, disease-resistant crops, and new industrial processes. Some of biotechnology's promises have been delivered, but many have not. False starts are common in an industry where the development of new products is uncertain, time consuming, and expensive. Companies in the industry face other obstacles as well; pricing pressures and a decline in funding, for example. To address such challenges,  more...

Working within the Sales Culture of Your Organization Working within the Sales Culture of Your Organization How is your sales team organized? Do you know the goals, principles, and culture that drive your sales efforts? To succeed in sales, you must understand the importance of your sales culture and how it influences your overall sales effectiveness. This course provides an introduction to sales cultures and highlights their importance in  more...

Basic Presentation Skills Creating a Presentation ...rpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas into a script or notes that will guide you through the presentation. You should start with an introduction, where you grab the attention of the audience and tell what you are going to do. Next, you need to support each of your key points and, at the same time, not lose the  more...

Introduction to Workplace Ethics Introduction to Workplace Ethics Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an  more...

American Work Culture Values ...& Values Most American workplaces appear similar in some ways, particularly from the perspective of people from outside the United States. When you understand the values underlying the American workplace, you'll know better what to expect. And this, in turn, may help you develop positive approaches to the cultural differences you encounter. Adjusting to a new work environment and  more...

Communicating Successfully in the American Workplace ...working in an American workplace, you may be surprised by some of the differences in the communication style there, compared to your own. Culture influences how people send and interpret messages. To work effectively with people from another culture, it is beneficial to understand their communication style. This course describes the typical characteristics of the American communication style.  more...

MS Windows 7 First Look for End Users ...reasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and quick preview; the new desktop features, such as new theme suites and gadgets; and the enhancements to the Aero framework, such as Aero Shake and Aero Peek. This course also discusses how Windows Live Essentials has been separated from the  more...

Monitor Network Infrastructure in Windows Server 2008 ...f the tools included in Windows Server 2008 but will find some key improvements. This course provides a look at the Windows Server Update Services (WSUS) function that has been updated to interoperate with Windows Server 2008, allowing it to act as an update server for network clients. The course also describes the new Windows Reliability and Performance Monitor tool, and the role of data  more...

Enterprise Data Cloud Interaction ...ess. However, depending on the type of business and data, some organizations need to carefully evaluate if and what types of regulations and compliance standards may apply to their data. This course presents the importance of classifying your type of data, what type of security regulations or restrictions apply to it, and whether a cloud provider's offering aligns with those requirements. The  more...

Providing Cloud Security ...some of the key risk areas when it comes to security and cloud computing. Although some of the fears in regards to security in the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures. The course introduces control assessment frameworks  more...

Basic Business Math Using Whole Numbers Decimals Basic Business Math: Using Whole Numbers & Decimals An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as  more...

Basic Business Math Percentages Ratios Basic Business Math: Percentages & Ratios An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are  more...

Basic Business Math Averages Equations Basic Business Math: Averages & Equations Basic math skills are practical in any business situation, whether it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your  more...

Basic Business Math Charts Graphs Basic Business Math: Charts & Graphs Basic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your  more...

Business Law Basic Concepts ...egal issues. Through this course, you'll be made aware of some of the most common business law issues that can impact you in your daily activities. These include the function of sales and contracts, managing intellectual property, dealing with employment issues, and understanding your role in protecting your organization from liability. Although you don't have to be a legal expert, ignorance of  more...

ITIL reg 2011 Edition Overview Introduction to the ITIL reg Framework ...detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL Framework. Specifically, this course introduces the ITIL Service Life Cycle and the five stages within the life cycle. The course covers an overview of Service Strategy,  more...

Introduction to HTML5 and CSS3 Introduction to HTML5 and CSS3 This course provides an overview of the changes to HTML5 and CSS3 from their previous versions. It introduces some of the key features of HTML5 and CSS3, and how to apply these features to create a simple HTML5 program styled with CSS3. This course also shows how supporting browsers will render the page and provides fallback solutions for non-supporting  more...

So You Wanna Be A Poet Learn from an expert how to write poetry for profit or pleasure. This course is designed primarily for the novice poet who would like to learn how to profit from poetry. This course guides you on your way to establish yourself as a poet by addressing the necessary details to start your new career. Query letters, tracking submissions with a fail proof system and proper protocol for approaching  more...

Short Story Secrets Designed for the writer who wants to move beyond a first draft. The short story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development,  more...

Write a Marketable Script in 10 Weeks Learn how to produce "marketable" script in a minimal amount of time. The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts is a minimal amount of time. What do I mean by "marketable"? A marketable script is one that has all of the following: Interesting  more...

Manifesting 102: How to Get What You Want w/o Goofing it Up First ! ...es the ego`s role in this endeavor. The student will have some new choices that appear, and then will choose from the gentle nudging of their spirit selves or the predictable behavior of the ego. Recognizing the difference between the two, allows for more ease in manifesting. Also, discussed in this section is manifesting the valuable resource of money and the energy around that; how to see it  more...

Beginning Webmastering Techniques( with site design/management focus ) ... of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to have access to a PC( 486 or higher ), internet connection through a modem with reasonable speed/DSL etc. Also students will have to have access to some kind of web hosting service that  more...

Architecting Web Content (Master Class)-Self Directed ... will learn how to improve your Website, you will examine some publishing guidelines, and you will look at some effective marketing strategies. Each week, you will work through online lessons, research projects, discussion questions, and review tests. This will make sure that you are learning the materials effectively. At the end of the course, you will complete a course project that will  more...

Creating Popular Web Content (Master Class)-Self Directed ...problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users, and thousands of writers, over time.  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ... writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the benefits of technical communication for the user and for your organization. You`ll see how the profession  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...e are alike and according to your body?s individual needs some herbs could cause a health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the body along with the different herb types and applications. This course will help you to understand the basic concept of disease and how to choose which herbs  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...e are alike and according to your body`s individual needs some herbs could cause a health problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose which herbs (that you hear about in the national news) are right for you. I will also offer you links to items on the web that  more...

Object-Oriented Analysis & Design using UML ..., Physical Diagrams, Case study using UML. Prerequisite : Some analysis & design experience is helpful. Software/Hardware Requirement : Access to a PC( 486 or better ) with internet access through a modem with reasonable speed/DSL. A modeling tool like Rational Rose( Rational Software ) or Together( Togethersoft ) is helpful but not necessary. A drawing tool like Microsoft Visio will be good  more...

Client/Server Development and Remote Data Access in Visual Basic ...ions today require access to a database located remotely, sometime over the Internet. This course will teach the student how to create both a server and a client application that can communicate with each other over the Internet and provide access to a central database. The course is broken up into three main sections: Database Access, Communications, and the Final Project. The first section  more...

Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced) Comprehensive 10 week Visual Basic 6.0 workshop. Learn from a PRO! In designing several applications using Visual Basic 6.0, this course will demonstrate the versatility of VB to help facilitate most projects related to Windows development, as well as, to help in personal programming endeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming  more...

Transitional Services: Part I Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part II Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part III Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part IV Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part V Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Medical Terminology Training ... facilities, insurance companies and government agencies; some work from home as independent consultants using medical billing and coding programs and other computer software. Our Medical Terminology Home Training Program is designed for those who require a solid medical terminology background for health-related careers. It is the prerequisite program for our Coding Course, and a useful  more...

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Legal Research and Writing ...ing motions, complaints, answers, appeals, etc.) and even some basic legal correspondence. The Student should acquire an understanding of the skills and duties of a paralegal in an active law office setting, and basic skills of a beginning law student. Course Textbook link:LEARNING ACTIVITIES: This course is comprised of self study, occasional email discussions with the professor, written  more...

How to Analyze a Film Self-Directed ...pace. Due to the subjective nature of film, you will find some films/directors/theories more interesting than others; because you are in charge of your own learning management, you may opt to delve deeper into the areas that interest you most. This course can be completed sooner if the student chooses to advance their independent study activities. How to Analyze a Film ? Self-Directed This  more...

Ready, Set, XML for Non Programmers XML for writers, editors, managers, and other non-programmers. Learn to read and write documents in XML, the key to new Web content and e-commerce. In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a  more...

Intermediate XML: Creating a DTD Read and write a Document Type Definition, modeling the structure for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents.  more...

Introduction to XML ...e sure that your document can be validated by the parser. Some familiarity HTML could be helpful. You do not need any special software, other than a word processor, and a browser, with an Internet connection. Recommended text: XML Introductory by Patrick Carey. Publisher: Course Technology a division of Thomson Learning Inc. Date 2003. ISBN: 0-619-10187-3 Each week?s work includes reading our  more...

Creating Outstanding Online Help: A Self-Directed Study (Software Industry) ...some experience as a Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about WHY a specific approach was  more...

Authorware for Educators ...p multimedia programs using a popular authoring program. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required. This is a self-directed course that provides you with a hands-on experience using an authoring program called Authorware. The textbook introduces you to the major features of Authorware and guides you  more...

Take Control of IIS This course describes how to install and configure Microsoft 2000 Web and FTP services. Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them  more...

Key Applications - IC3 Training Solution ...s and functions using Microsoft Word and Microsoft Excel. Some of the skills covered include starting applications; opening, saving, and closing files; identifying and using common on-screen elements; accessing online help; formatting text, documents, and spreadsheets; editing documents and spreadsheets; using automatic formatting tools; performing common print functions; adding tables and  more...

IC3 Training Solution Bundle ...s and functions common to Microsoft Windows applications. Some of the skills covered include starting applications; opening, saving, and closing files; accessing online help; formatting text, documents, and worksheets; performing common print functions; adding tables, charts, and graphics to documents or worksheets; modifying worksheet data; and sorting and manipulating data. The Living Online  more...

Access 2000 Level 2 ...g tables, queries, forms, reports, and data access pages. Some other skills students will learn include working with tables and data, working with HTML and hyperlinks, using the Query Wizard, and customizing reports. Students will also learn how to maintain databases by backup, as well as how to compact and repair them. In addition, students will learn techniques designed to make data entry in  more...

Access 2000 Proficient ...orms, filters and sorts, queries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone. This comprehensive course teaches students both the basic and more advanced elements that compose an Access database. Students will learn how to create their own databases in Access; and learn how to create and use the basic tools of  more...

Excel 2002 MOUS ...l 2002 so they can easily create and modify spreadsheets. Some skills users will acquire include learning to manage workbooks, working with cells and cell data, formatting and printing worksheets, creating and revising formulas, creating charts from worksheet data, learning about objects and their roles in worksheet development, discovering how to integrate workbooks and the Web, and  more...

Excel 97 Level 1 This course introduces the students to basic spreadsheet features and acquaints them with Excel`s tools by using real-life scenarios and projects. Some topics that will be covered include creating, editing, saving, and printing spreadsheets; using menus and dialog boxes; adjusting cells; autofills and autoformats; and modifying worksheet colors.  more...

Excel 97 Level 2 This intermediate course introduces students to the more powerful aspects of Excel 97. Some topics that will be covered include working with multiple worksheets; inserting, deleting, and moving worksheets; freezing frames; 3-D references; macros; named ranges; and changing worksheet names.  more...

Excel 97 Level 3 This advanced level course introduces the accomplished Excel user to the most powerful aspects of Excel. Some topics that will be covered include adjusting default settings; creating views and custom toolbars; protecting worksheets and applying passwords; and importing data from other applications.  more...

FrontPage 2000 Level 2 Students will learn advanced Web development techniques, such as using HTML, designing frames pages, creating interactive forms, developing dynamic Web pages using DHTML, integrating databases, publishing Webs, and working with forms and tables. This course teaches students the additional advanced features of Microsoft FrontPage 2000. Students will learn advanced Web development techniques, such  more...

Getting Started With Project 2000 ...some of the basic tools in Project 2000 that allow them to become more efficient project managers. Students will briefly explore the basics of project management, including creating deadlines, baselines, and tasks. This course introduces students to some of the basic tools in Project 2000 that allow them to become more efficient project managers. Students will briefly explore the basics of  more...

Getting Started With Windows Millennium ...nu and Taskbar, navigating in Windows Explorer, and using some of the included accessories. This course introduces students to the basic features in Windows Millennium Edition. This course will teach necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course also includes lessons on customizing the Desktop using  more...

How To Master Palm Organizer Level 1 This course is designed to familiarize users with the basic features of the Palm Organizer. Some of the skills students will learn include getting around using the application buttons, learning how to enter text, creating appointments in the Date Book, attaching notes and alarms to records, and adding tasks in the To Do List.  more...

Lotus Notes 5.0 Level 2 This course introduces students to advanced features of Lotus Notes 5.0. They will work with many Lotus Notes features used in customizing e-mail messages and accessing database material. This course enhances a student's basic understanding of Lotus Notes 5.0 by introducing them to the advanced features of Lotus Notes 5.0. Students will work with many Lotus Notes features used in customizing  more...

Microsoft Excel 2002 Core ... new features, such as smart tags and speech recognition. Some skills users will acquire include learning to manage workbooks, working with cells and cell data, formatting and printing worksheets, creating and revising formulas, creating charts from worksheet data, learning about objects and their roles in worksheet development, and discovering how to integrate workbooks and the Web. All of  more...

Microsoft Excel 2002 Level 2 ...nts students with the tools used in Microsoft Excel 2002. Some skills taught are customizing workbooks by changing worksheet attributes, using lists to store and organize worksheet data, using functions in financial and logical formulas, and formatting worksheets using AutoFormat and predefined styles. This course introduces students to an additional set of basic spreadsheet features and  more...

Microsoft Excel 2002 Level 3 ...ches students a set of expert-level spreadsheet features. Some skills students will acquire are summarizing list data with outlining and subtotals; customizing the Excel working screen with custom toolbars, menus, and macros; and creating and removing custom filters. This course teaches students a set of expert-level spreadsheet features. Students will learn about summarizing list data with  more...

Microsoft FrontPage 2002 Core ...ures of Microsoft FrontPage, as well as introduce them to some of its new capabilities introduced with the 2002 version. Students will learn the tricks that will help them create, edit, and manage Web pages easily. The skills taught include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating  more...

Microsoft FrontPage 2002 Level 1 ...ures of Microsoft FrontPage, as well as introduce them to some of the new 2002 capabilities. The skills include becoming familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is designed to familiarize users with key introductory features of Microsoft  more...

Microsoft Office XP New Features ...some of the new features of the Office XP suite. It covers the major new features of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This course introduces students to some of the new features of the Office XP suite. It covers the major new features that apply to all of the applications, including smart tags and Task Panes; as well as a few of  more...

Microsoft Outlook 2002 Level 1 ...dents the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending, receiving, and managing e-mail messages; creating contacts; using the Calendar to schedule appointments; and understanding and using tasks. This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending,  more...

Microsoft PowerPoint 2002 Comprehensive ...but also much more elaborate ones, such as team projects. Some skills students will learn include using clip art images and drawing tools to enhance presentations, importing data from other Microsoft applications such as Word or Excel, adding video and sound clips, and modifying charts and tables in PowerPoint presentations. Students will also learn how to customize PowerPoint to maximize its  more...

Microsoft Word 2002 Core ...scover how to enhance the look and functionality of them. Some skills users will learn include changing font attributes; modifying bodies of text; using the spelling checker; formatting paragraphs using indents, line spacing, and tab stops; dividing the document into sections using margins, page breaks, and columns; and inserting symbols, numbered lists, watermarks, graphics, tables, and charts  more...

Microsoft Word 2002 Level 1 ... features of Microsoft Word, as well as introduce them to some of its new capabilities introduced with the 2002 version. Some of the skills taught include examining the working screen, getting familiar with the new Task Panes, creating new documents, modifying bodies of text, and previewing and printing documents. This course is designed to familiarize students with key introductory features  more...