Online Some eLearning - Training Resources

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ... writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the benefits of technical communication for the user and for your organization. You`ll see how the profession  more...

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Take Control of IIS This course describes how to install and configure Microsoft 2000 Web and FTP services. Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them  more...

Beginning Webmastering Techniques( with site design/management focus ) ... of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to have access to a PC( 486 or higher ), internet connection through a modem with reasonable speed/DSL etc. Also students will have to have access to some kind of web hosting service that  more...

Architecting Web Content (Master Class)-Self Directed ... will learn how to improve your Website, you will examine some publishing guidelines, and you will look at some effective marketing strategies. Each week, you will work through online lessons, research projects, discussion questions, and review tests. This will make sure that you are learning the materials effectively. At the end of the course, you will complete a course project that will  more...

Creating Popular Web Content (Master Class)-Self Directed ...problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users, and thousands of writers, over time.  more...

Transitional Services: Part I Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part II Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part III Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part IV Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Transitional Services: Part V Investigates some of the corrective and/or supportive service required to help a child with a disability benefit from special education.  more...

Key Applications - IC3 Training Solution ...s and functions using Microsoft Word and Microsoft Excel. Some of the skills covered include starting applications; opening, saving, and closing files; identifying and using common on-screen elements; accessing online help; formatting text, documents, and spreadsheets; editing documents and spreadsheets; using automatic formatting tools; performing common print functions; adding tables and  more...

IC3 Training Solution Bundle ...s and functions common to Microsoft Windows applications. Some of the skills covered include starting applications; opening, saving, and closing files; accessing online help; formatting text, documents, and worksheets; performing common print functions; adding tables, charts, and graphics to documents or worksheets; modifying worksheet data; and sorting and manipulating data. The Living Online  more...

Quicken 2002 Level 2 This course is an intermediate look at Quicken 2002. It explores some of the more advanced features of the software and familiarizes students with some useful tips to more efficient use of Quicken. The course will cover the various financial centers and planners, transactions, financial alerts, transaction categories, budgeting, taxes, asset and liability accounts, reports and graphs and  more...

How to Build And Maintain Rapport With Your Clients ...nk of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is responsive to you and your intentions, it could be related to your rapport skills. And whom do we respond to most favorably? People who are like us --- in ideas, actions, values, even speaking patterns. When in Rome, do as the Romans do. More  more...

Java 2 -- java.util Package ...ava.util package. You will also be shown how to override some of the methods of the Collections interface, such as: add( ), remove( ), iterator( ), and size( ). This unit describes overriding methods of the List interface, such as: get( ) and set( ) In this unit, you will learn about various classes, including those that are available in the java.util package. You will also learn how to use  more...

Flash I: Mastering the Tools ...s dependent upon the time you are able to spend in study. Some students are able to complete the course in as little as one month. However, most students take at least two months to finish the course. The course is entirely self-directed; you may take as much time as you need. Will I be able to work at my own pace? Yes. The modular format of the instruction method allows you to proceed  more...

Architecting Web Content (Master Class) ... will learn how to improve your Website, you will examine some publishing guidelines, and you will look at some effective marketing strategies. Each week, you will work through online lessons, research projects, discussion questions, and review tests. This will make sure that you are learning the materials effectively. At the end of the course, you will complete a course project that will  more...

Creating Popular Web Content (Master Class) ...problems, and buy your products. Learn to write and edit some of the most popular genres that populate the web. Become a versatile Web writer or editor, able to handle whatever your boss throws at you. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users, and thousands of writers, over time.  more...

Write a Marketable Script in 10 Weeks Learn how to produce "marketable" script in a minimal amount of time. The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts is a minimal amount of time. What do I mean by "marketable"? A marketable script is one that has all of the following: Interesting  more...

Word 2000 ... teaching the students basic skills, and then works up to some of the most powerful aspects of Microsoft Word 2000. Also included is a business writing section designed to help improve professional writing skills. This course is designed to familiarize students with the key introductory, intermediate, and advanced features of Microsoft Word 2000 to customize and enhance their text-based  more...

Word 2000 Expert ...osoft Word 2000 to customize and enhance their documents. Some skills they will learn include using master documents, subdocuments, and expanded and locked documents; using field references, macros, and revision tools; and applying formatting techniques. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their text-based  more...

Word 2000 Level 3 In this course, students will learn how to use the advanced features of Microsoft Word 2000, including master documents, field references, macros, and revision tools. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Real-life scenarios will make the lessons more applicable to users while performance-based  more...

Word 2000 MOUS ...scover how to enhance the look and functionality of them. Some skills the user will learn include changing font attributes, modifying bodies of text, using the spelling checker, formatting paragraphs using indents, line spacing and tab stops; dividing the document into sections using margins, page breaks, and columns; and inserting symbols, numbered lists, watermarks, graphics, tables, and  more...

Word 2000 Proficient This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so  more...

Word 2002 ...d 2002. The course starts out by introducing the users to some of the application's basic capabilities and works up to showing them how to enhance the look of their text-based documents. Finally, the course builds upon intermediate Word skills by teaching students skills in creating and managing large projects. This course is designed to to familiarize users with the key introductory,  more...

Windows Vista ...ints out the differences between them. It also introduces some of the new features of Windows Vista, including the Sidebar, Windows Aero, and Windows Media Center. It teaches the user skills such as working on the Desktop, using windows, opening files and applications, and working with the Start menu and Taskbar. Windows Vista This course introduces students to Microsoft Windows Vista. It  more...

Word 2007 Level 1 ... Microsoft Office Word 2007, as well as introduce them to some of its new interface features like the Ribbon, Mini toolbar, Quick Access toolbar, contextual tabs, and galleries. Students will learn the tricks that will help them create, edit, and modify text-based documents easily. Word 2007 Level 1 This course is designed to familiarize students with key introductory features of Microsoft  more...

Understanding the Learning Process ... the learning process for at least a quarter of his life; some of us much more than that. Understanding the learning theories and how the brain actually functions leads to better performance both as a teacher and as a student. This course will help teachers to be more effective and reduce the frustration that most teachers feel. The lessons will cover the types of learning theories- Behavioral  more...

Technology Integration - Best Practices ...some of the best practices used by educators to integrate technology into their classrooms. Learn about the tools used to facilitate instruction of core-curricular objectives. Technology Integration - Best Practices is a?seven day online course. It will help you discover some of the ?best practices? used by educators today to integrate technology into their classrooms. This course will  more...

The Art of Active Listening ...some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being  more...

Taking the Grr Out of Grammar Grammar and punctuation rules are tools to help you communicate more clearly. You will enjoy learning and working with practical rules that relate to typical business writing. Taking the ?Grr? Out of Grammar Grammar and punctuation rules are tools to help you communicate more clearly. You will enjoy learning and working with practical rules that relate to typical business writing. Some topics  more...

Success Strategies Training Program for Management & Leadership This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization. In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method  more...

Social and Emotional Learning This course covers the meaning of emotional intelligence and the importance of social and emotional skills in teaching and parenting. This course is for teachers and parents and anyone involved in helping young people with their learning. The course covers the basics of Social and Emotional Learning- what it is; why it is important in schools and in the home today. It also provides information  more...

Spanish Language: Office Safety (Seguridad en la Oficina) ...some of the hazards one may encounter in a typical office. Hazards and Risks of Electricity, Office Machinery, Manual Handling and Ergonomics, Chemicals, Environmental factors such as Air and Noise, Housekeeping, Slips, Trips and Falls, Occupational Aggression and Violence, and Fire are discussed.The student will have access to this course for 1 year. This self-directed course can be completed  more...

Short Story Secrets Designed for the writer who wants to move beyond a first draft. The short story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development,  more...

Shipping with Dry Ice This course, "Shipping with Dry Ice", has been designed with specific exercises related to the transportation of dry ice ("carbon dioxide, solid") by air from a shipper`s perspective. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can  more...

Safe Computing For Educators ...ouble. This course takes an interest in helping you learn some simple and effective ways to take advantage of the educational experiences the Internet has to offer without the hassles of unwanted advertising and intruders. Safe Computing For Educators The Internet is a vast place, open to a wide variety of experiences. Although it can be very useful in educational settings, it can also be a  more...

Ready, Set, XML for Non Programmers XML for writers, editors, managers, and other non-programmers. Learn to read and write documents in XML, the key to new Web content and e-commerce. In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a  more...

Record Management & Retention Policy Use ...ponsible for creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an expense record. Record Management A company's corporate records are one of its most important and valuable  more...

Providing Excellent Customer Service in a Multicultural Environment ...ple with different cultural experiences and will give you some guidelines to help you serve multicultural customers. Providing excellent customer service in a multicultural environment Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. This course will help you  more...

Professional Bar Management Mastery Level Certification ...ormance and she has trained many managers and bar owners, some even with years of experience. Some states have additional requirements for bartenders to have state certification for safe serving of alcohol. This information is included in the materials. Upon successful completion of the course you will receive two Professional Certificates, one as a Professional Bartender and the other for  more...

Problem Solving Through Productive Thinking ...ickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a  more...

PowerPoint 2000 Level 3 ...d exporting elements, and working across applications are some of the skills that students will learn in this advanced version of Microsoft PowerPoint 2000. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for delivery in many different ways. For  more...

PowerPoint 2002 This course begins by introducing students to the basic features of PowerPoint 2002. They will learn how to design PowerPoint presentations on their computers how to use clip art images and drawing tools to enhance their presentations. Finally, students will learn advanced presentation skills including how to create a custom show, an agenda, and summary slides. This course introduces students to  more...

Pharmacy Technician Career Training Program ...this material fun and easy! Here are descriptions of just some of the topics you will study. Pharmacology ? You will learn the most commonly used classes of medications, what conditions they are used to treat and how they work in the body. Anatomy and Physiology ? Learn about the basic anatomy of all the organ systems of the body, what these structures do and how they are affected by disease.  more...

Office 2000 Intermediate ...g tables, queries, forms, reports, and data access pages. Some other skills students will learn include working with HTML and hyperlinks, using the Query Wizard, and customizing reports. Students will also be introduced to advanced components of Microsoft PowerPoint 2000, such as using masters, templates, and animation features, preparing presentations by working with speaker notes and  more...

Office 2000 Introduction ...ctory knowledge of the applications. They will also learn some techniques to manage time more effectively. Office 2000 Introduction This course introduces students to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000. It also includes a section on time management. In Microsoft Word, students will learn new skills that include examining the working screen, getting familiar with new  more...

Office XP (2002) Advanced ...some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Microsoft Outlook, as well as a special course on time management. The goal of this advanced course is to broaden and develop the intermediate skills that the students already possess. This advanced  more...

Office XP (2002) Intermediate ...some new features of Microsoft Office XP. It covers the major features that apply to all of the applications. This includes Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This intermediate course strives to broaden and develop the intermediate skills that students already possess. This intermediate course introduces students to some new features  more...

Outlook 2000 Level 1 ...dents the basic features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar to schedule appointments; and understanding and using tasks. This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing  more...

Outlook 2000 Level 2 ...some of the more advanced features of Microsoft Outlook 2000. Some skills they will learn include using and customizing mail features and organizing items using categories. This intermediate course teaches students some of the more advanced features of Microsoft Outlook 2000. Some skills they will learn include using and customizing mail features; using advanced Calendar features such as  more...

Outlook 2000 Proficient ...d more advanced features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar to schedule appointments; understanding and using tasks; exploring contacts and the Journal; and integrating Outlook and Office. Students will also learn shortcuts to the most commonly used tools in Outlook. All skills will be  more...

PC Fundamentals With Microsoft Windows XP ...learn what a computer is and how to identify and classify some basic components and peripherals. Students will also receive instruction on how to turn on a computer and log on to Microsoft Windows XP. In addition, students will learn what Microsoft Windows XP is, how to use the mouse to access various essential screen elements, how to manipulate windows, what menus and toolbars are, and how to  more...

Payroll Accounting Learn quickly from an accounting expert how to carry out the entire payroll process. This course is designed to introduce individuals, entrepreneurs and small businesses to the cost of labor and its related payroll taxes. In some companies, payroll costs represent more than one-third of the operating costs. The employer is liable for meeting reporting requirements and for the money withheld from  more...

Oracle 10g OCA ... industry's most advanced information systems and command some of the highest salaries. This credential is your first step toward success as an Oracle professional, and demonstrates your firm foundation in the basic administration of Oracle Database 10g. By earning your Oracle Certification from Specialized Solutions, you will be one step closer to gaining access to better career opportunities.  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...e are alike and according to your body`s individual needs some herbs could cause a health problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose which herbs (that you hear about in the national news) are right for you. I will also offer you links to items on the web that  more...

Object-Oriented Analysis & Design using UML ..., Physical Diagrams, Case study using UML. Prerequisite : Some analysis & design experience is helpful. Software/Hardware Requirement : Access to a PC( 486 or better ) with internet access through a modem with reasonable speed/DSL. A modeling tool like Rational Rose( Rational Software ) or Together( Togethersoft ) is helpful but not necessary. A drawing tool like Microsoft Visio will be good  more...

Microsoft Word 2002 Core ...scover how to enhance the look and functionality of them. Some skills users will learn include changing font attributes; modifying bodies of text; using the spelling checker; formatting paragraphs using indents, line spacing, and tab stops; dividing the document into sections using margins, page breaks, and columns; and inserting symbols, numbered lists, watermarks, graphics, tables, and charts  more...

Microsoft Word 2002 Level 1 ... features of Microsoft Word, as well as introduce them to some of its new capabilities introduced with the 2002 version. Some of the skills taught include examining the working screen, getting familiar with the new Task Panes, creating new documents, modifying bodies of text, and previewing and printing documents. This course is designed to familiarize students with key introductory features  more...

Microsoft Word 2002 Level 2 ... they can enhance the look of their text-based documents. Some skills they will learn include formatting paragraphs by using indents, line spacing, and tab stops; and dividing the document into sections using margins, page breaks, and columns. This course is designed to familiarize users with the intermediate features of Microsoft Word 2002 so they can enhance the look of their text-based  more...

MSHA Part 46 Refresher ...mmended for the refresher training, you must also fulfill some of the training requirements outside the scope of this course. For example, the regulations (46.8(b)) require a review of your site-specific hazards. The total time of study spent on the refresher must be a minimum of eight hours. The course design here closely matches the template for Part 46 training provided by MSHA. When  more...

Microsoft FrontPage 2002 Core ...ures of Microsoft FrontPage, as well as introduce them to some of its new capabilities introduced with the 2002 version. Students will learn the tricks that will help them create, edit, and manage Web pages easily. The skills taught include examining the working screen; getting familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating  more...

Microsoft FrontPage 2002 Level 1 ...ures of Microsoft FrontPage, as well as introduce them to some of the new 2002 capabilities. The skills include becoming familiar with the new Task Panes; creating new Webs; entering, modifying, and formatting text; incorporating graphics; applying themes; managing Webs; and previewing and publishing Webs. This course is designed to familiarize users with key introductory features of Microsoft  more...

Microsoft Office XP New Features ...some of the new features of the Office XP suite. It covers the major new features of Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, and Microsoft Outlook. This course introduces students to some of the new features of the Office XP suite. It covers the major new features that apply to all of the applications, including smart tags and Task Panes; as well as a few of  more...

Microsoft Outlook 2002 Level 1 ...dents the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending, receiving, and managing e-mail messages; creating contacts; using the Calendar to schedule appointments; and understanding and using tasks. This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending,  more...

Microsoft PowerPoint 2002 Comprehensive ...but also much more elaborate ones, such as team projects. Some skills students will learn include using clip art images and drawing tools to enhance presentations, importing data from other Microsoft applications such as Word or Excel, adding video and sound clips, and modifying charts and tables in PowerPoint presentations. Students will also learn how to customize PowerPoint to maximize its  more...

Microsoft FrontPage 2002 Level 2 This advanced course strives to broaden and develop the basic Web design skills that students already possess. Students will gain a more complete understanding of how to effectively create Webs, as well as discover some new capabilities introduced. This advanced course strives to broaden and develop the basic Web design skills that students already possess. Students will gain a more complete  more...

Microsoft Excel 2002 Core ... new features, such as smart tags and speech recognition. Some skills users will acquire include learning to manage workbooks, working with cells and cell data, formatting and printing worksheets, creating and revising formulas, creating charts from worksheet data, learning about objects and their roles in worksheet development, and discovering how to integrate workbooks and the Web. All of  more...

Microsoft Excel 2002 Level 2 ...nts students with the tools used in Microsoft Excel 2002. Some skills taught are customizing workbooks by changing worksheet attributes, using lists to store and organize worksheet data, using functions in financial and logical formulas, and formatting worksheets using AutoFormat and predefined styles. This course introduces students to an additional set of basic spreadsheet features and  more...

Microsoft Excel 2002 Level 3 ...ches students a set of expert-level spreadsheet features. Some skills students will acquire are summarizing list data with outlining and subtotals; customizing the Excel working screen with custom toolbars, menus, and macros; and creating and removing custom filters. This course teaches students a set of expert-level spreadsheet features. Students will learn about summarizing list data with  more...

Medical Terminology Training ... facilities, insurance companies and government agencies; some work from home as independent consultants using medical billing and coding programs and other computer software. Our Medical Terminology Home Training Program is designed for those who require a solid medical terminology background for health-related careers. It is the prerequisite program for our Coding Course, and a useful  more...

Lotus Notes 5.0 Level 2 This course introduces students to advanced features of Lotus Notes 5.0. They will work with many Lotus Notes features used in customizing e-mail messages and accessing database material. This course enhances a student's basic understanding of Lotus Notes 5.0 by introducing them to the advanced features of Lotus Notes 5.0. Students will work with many Lotus Notes features used in customizing  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...ass begins. For each level, there will be a morning class some time between 9:00 AM and noon Eastern Time, an afternoon class between 2:00 PM and 5:00 PM Eastern Time and an evening class some time between 7:00 PM and 10:00 PM Eastern Time. Classes will take place either on Mondays and Wednesdays or on Tuesdays and Thursdays.Bulletin board classes For those of you not interested in attending a  more...

Linux Complete Set ... walk you through Linux installation and setup, including some of the more difficult topics like network settings and graphical interface configuration. Then you will learn the basics of using Linux and get into the popular text editor VI. Using VI you will learn the basics of the Linux shell and how to create and program your own shell. The course will cover a number of built-in Linux  more...

Linux Operating System Linux Operating System will get you started in the world of Linux networking and administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more. Linux Course Description This course will walk you through the Linux installation and setup, including some of the more difficult topics like network settings and graphical interface  more...

Introduction to XML ...e sure that your document can be validated by the parser. Some familiarity HTML could be helpful. You do not need any special software, other than a word processor, and a browser, with an Internet connection. Recommended text: XML Introductory by Patrick Carey. Publisher: Course Technology a division of Thomson Learning Inc. Date 2003. ISBN: 0-619-10187-3 Each week?s work includes reading our  more...

ISO 13485 Medical Devices General Employee Training ... includes unique clauses for medical devices and excludes some of the requirements of ISO 9001 that are not applicable. Therefore, conformance to ISO 9001 does not imply conformance to 13485 and vice versa. They must be independently certified. ISO 13485 is primarily concerned with "quality management". This means what the organization does to: Fulfill the customer's quality requirements Meet  more...

Intermediate Technical Writing Covers instructions, recommendation reports, headings, lists, notices, highlighting, and tables. This second course, Intermediate Technical Writing, in the technical-writing certificate introduces you to basic page design such as headings, lists, tables, notices, and highlighting. You`ll learn and be expected to use standard design, format, and style for these page-design elements in the  more...

Intermediate XML: Creating a DTD Read and write a Document Type Definition, modeling the structure for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents.  more...

Improving Co-Worker Relationships ...some fresh perspective on strengthening communication weaknesses in your library, along with some practical tools to tackle specific co-worker problems you may be worrying about today. Improving Co-Worker Relationships Do you need some fresh ideas to help resolve library workplace issues? This course, authored by noted library and organization consultant Pat Wagner, is based on proven theories  more...

How to Critically Evaluate Your Business Plan ... analyst for Cheslow Investments, where you will critique some of the most critical components of a business plan based upon that of a real start-up company, Surfparks, LLC. You will need to determine the plan`s overall viability, and recommend whether your firm should invest in the idea. As you take on this responsibility, you will have access to experts who, through video and text, will help  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...e are alike and according to your body?s individual needs some herbs could cause a health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the body along with the different herb types and applications. This course will help you to understand the basic concept of disease and how to choose which herbs  more...

How to Analyze a Film Self-Directed ...pace. Due to the subjective nature of film, you will find some films/directors/theories more interesting than others; because you are in charge of your own learning management, you may opt to delve deeper into the areas that interest you most. This course can be completed sooner if the student chooses to advance their independent study activities. How to Analyze a Film ? Self-Directed This  more...

Ground Transportation - Instructor Led You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution.  more...

Green Driving Techniques Learn how to drive smarter and more efficiently to reduce your fuel consumption and lower your environmental impact. Green Driving Techniques We all notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual  more...

FrontPage 2000 Level 2 Students will learn advanced Web development techniques, such as using HTML, designing frames pages, creating interactive forms, developing dynamic Web pages using DHTML, integrating databases, publishing Webs, and working with forms and tables. This course teaches students the additional advanced features of Microsoft FrontPage 2000. Students will learn advanced Web development techniques, such  more...

Getting Started With Project 2000 ...some of the basic tools in Project 2000 that allow them to become more efficient project managers. Students will briefly explore the basics of project management, including creating deadlines, baselines, and tasks. This course introduces students to some of the basic tools in Project 2000 that allow them to become more efficient project managers. Students will briefly explore the basics of  more...

Getting Started With Windows Millennium ...nu and Taskbar, navigating in Windows Explorer, and using some of the included accessories. This course introduces students to the basic features in Windows Millennium Edition. This course will teach necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course also includes lessons on customizing the Desktop using  more...

Find and Purchase Income Producing Properties--Instructor-Led ...f-the-pants judgement to make their investment decisions. Some learn from their mistakes and eventually succeed, but they don?t make nearly as much money as they could. The experience that you will gain in this course will give you an edge on the average investor. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a  more...

Find and Purchase Income Producing Properties--Self-Directed ...f-the-pants judgement to make their investment decisions. Some learn from their mistakes and eventually succeed, but they don?t make nearly as much money as they could. The experience that you will gain in this course will give you an edge on the average investor. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a  more...

Expert Certificate Course in Medical Terminology ... how they are formed, definitions and illustrations, plus some practice pages so you can test your knowledge as you go along. Plus the added bonus our new terminology videos to accelerate your learning curve. Each video includes a workbook, so you can simultaneously see, hear and write terms ? the most effective way to remember spelling and pronunciation. The first two 25-minute videos go  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...s dependent upon the time you are able to spend in study. Some students are able to complete the course in as little as five months. However, most students take one full year to finish their studies. The course is entirely self-directed; you may take as much time as you need. When will I receive my materials? Materials are shipped within 2 business days and typically arrive between 5 and 10  more...

Fair & Unfair Competition Rules ...rules can be very damaging to a company generally and, in some cases, to individual employees. Unfair Competition The rules regarding what is fair and unfair competition affect virtually all of a company's business decisions ? hiring, marketing, sales, customer-relations, and research and development, among others ? and are important for employees to understand. Violations of these rules can  more...

Excel 2002 MOUS ...l 2002 so they can easily create and modify spreadsheets. Some skills users will acquire include learning to manage workbooks, working with cells and cell data, formatting and printing worksheets, creating and revising formulas, creating charts from worksheet data, learning about objects and their roles in worksheet development, discovering how to integrate workbooks and the Web, and  more...

Database Management ...erested in gaining familiarity with database management. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required However some experience using Microsoft Access is recomended. There are two database case examples that are used throughout the course to illustrate database design concepts. You will need to purchase a  more...

Creating Outstanding Online Help: A Self-Directed Study (Software Industry) ...some experience as a Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about WHY a specific approach was  more...

Client/Server Development and Remote Data Access in Visual Basic ...ions today require access to a database located remotely, sometime over the Internet. This course will teach the student how to create both a server and a client application that can communicate with each other over the Internet and provide access to a central database. The course is broken up into three main sections: Database Access, Communications, and the Final Project. The first section  more...

Choosing a Renewable Energy Installer ...aracteristics to look for. Also, we will walk you through some of the installation considerations, including what you can do to help. Numerous resources are provided for students to locate installers, and these are built into the class as activities. Student has access for 30 days but may complete the course sooner. This class presumes familiarity with different renewable energy technologies  more...

Certificate in Technical Writing For Current Technical Writers ...nical Writers is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. Further develop their technical language and communication skills. Improve and update their technical writing knowledge and skills. Preparation for teaching professional communication. Prepare and deliver training for their companies Advance into  more...

Certificate in Technical Writing ...(Basic Level) is specifically developed for those seeking some of the following: A valid Certificate for work they engage in the workplace. A new direction with a career. Further develop their technical language and communication skills. Improve and update their technical writing knowledge and skills. Preparation for teaching professional communication. Prepare and deliver training for their  more...

Build Your Own BIZ(tm) Comprehensive Certificate Complete, Build Your Own BIZ(tm) package is a web-based resource of 17 comprehensive modules designed to help you work smarter, stay competitive, and make more money. You can complete your course of study sooner than the time period stated. You will have 1 year access to this course from the day of enrollment. Group discounts available. Build Your Own BIZ? Build Your Own BIZ? is a web-based  more...

Authorware for Educators ...p multimedia programs using a popular authoring program. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required. This is a self-directed course that provides you with a hands-on experience using an authoring program called Authorware. The textbook introduces you to the major features of Authorware and guides you  more...

Application Programming using Visual Basic 6.0 (Beginner/Intermediate/Advanced) Comprehensive 10 week Visual Basic 6.0 workshop. Learn from a PRO! In designing several applications using Visual Basic 6.0, this course will demonstrate the versatility of VB to help facilitate most projects related to Windows development, as well as, to help in personal programming endeavors. In the course, focus will be geared on learning proper development of friendly GUI screens, programming  more...

An Introduction to Linux A Workshop Approach ...elves with Linux, but it does assume the user already has some distribution of Linux installed on their system. For those students who do not have Linux installed on their computer, we have provided access to the WinLinux2000 distribution, free of charge. This Web-based course is supplemented with a detailed student manual, containing dozens of assignments and activities, and a `Virtual Hard  more...

Access 2000 Proficient ...orms, filters and sorts, queries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone. This comprehensive course teaches students both the basic and more advanced elements that compose an Access database. Students will learn how to create their own databases in Access; and learn how to create and use the basic tools of  more...

Access 2000 Level 2 ...g tables, queries, forms, reports, and data access pages. Some other skills students will learn include working with tables and data, working with HTML and hyperlinks, using the Query Wizard, and customizing reports. Students will also learn how to maintain databases by backup, as well as how to compact and repair them. In addition, students will learn techniques designed to make data entry in  more...

401(k) Training & Certification Program ...lan implementation, communication, and administration are some of the hardest and most complex tasks undertaken by organizations. Our 401(k) Plan Training & Certification Program is loaded with information on plan design, administrative options, and compliance requirements - all written in non-legal terms and supported with numerous tips, examples, and interactive questions - that help you to  more...

Adobe Flash CS3: ActionScript 3 Animation and Games Adobe Flash CS3: ActionScript 3 Animation and Games Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips,  more...

Adobe Dreamweaver CS3: Essentials ... and publish a web site. You will get an introduction to some of the advanced features like inserting active content like Flash, video, and audio files and creating roll over buttons. You will not be a web programming Guru but you will have a solid foundation to manage and update content on your website. The student will have access to this course for 1 year. This self-directed course can be  more...

Adobe CS3 Production Premium: Workflow ...from the most respected names in the business. Start with some important tips on shooting and capturing video with OnLocation for a smoother rough cut. Then once you've organized the clips into bins in Premiere Pro, and added the clips to the timeline, you're ready to learn how to make still and motion graphics, such as an opening animation, a lower third, and a bug, using After Effects,  more...

Dramatically Increase Sales With Minor Web Site Changes and Adjustments! ...Some web sites lure their visitors in and quickly make the sale. Others never sell and never will. What makes the difference? In this tutorial I will show you: 1) Why visitors enter and quickly exit from most web sites - before even reading the sales material. 2) How some sites have solved this problem. Also, you will learn how many Las Vegas casinos lure visitors in and entice them to spend  more...

Closing the Sale Course description -- Many potentially effective sales people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it  more...

Creating an Effective Sales Team ...mportant element of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance. IMPORTANT NOTE: INTERNET  more...

Guardianship Decisions for Elderly Loved Ones ...can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea s quality of life, and enlisting the support of caring others as you strive to fulfill guardianship responsibilities. IMPORTANT NOTE: INTERNET  more...

Mastering Cold Calls ...some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this  more...

How To Master Human Resources ...some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your training and development professionals in  more...

How To Master Personal And Family Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...

Managing Negative People ...Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity into positivity.  more...

Solving Problems as a Team ...some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking  more...

Appreciating Personality Differences ...some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style differences will enable you to adapt to  more...

How To Master Palm Organizer Level 1 This course is designed to familiarize users with the basic features of the Palm Organizer. Some of the skills students will learn include getting around using the application buttons, learning how to enter text, creating appointments in the Date Book, attaching notes and alarms to records, and adding tasks in the To Do List.  more...

Office 97 Introduction This course is designed to familiarize users with key introductory features of Microsoft Word 97, Excel 97, Access 97, PowerPoint 97, and Outlook 98. This course will provide students with the basic elements of these applications so they can establish some beginning skills.  more...

Word 97 Level 2 This course is designed to familiarize students with the intermediate features of Word 97 so they can increase the possibilities of what they can create with this application. Some skills they will learn include formatting paragraphs by using indents, line spacing, and tab stops; applying borders and shading; and using AutoText.  more...

Excel 97 Level 1 This course introduces the students to basic spreadsheet features and acquaints them with Excel`s tools by using real-life scenarios and projects. Some topics that will be covered include creating, editing, saving, and printing spreadsheets; using menus and dialog boxes; adjusting cells; autofills and autoformats; and modifying worksheet colors.  more...

Excel 97 Level 2 This intermediate course introduces students to the more powerful aspects of Excel 97. Some topics that will be covered include working with multiple worksheets; inserting, deleting, and moving worksheets; freezing frames; 3-D references; macros; named ranges; and changing worksheet names.  more...

Excel 97 Level 3 This advanced level course introduces the accomplished Excel user to the most powerful aspects of Excel. Some topics that will be covered include adjusting default settings; creating views and custom toolbars; protecting worksheets and applying passwords; and importing data from other applications.  more...

Functions of IT Project Managers ...some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better each time a project is delivered successfully. The need  more...

Improving Your Image Lee Iacocca. Madeleine Albright. Colin Powell. Are these people who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial  more...

Strategies for Better Balance ...ns by helping you to explore ways in which you can create some space in order to bring more nourishing and energizing activities into your life. The course will show you how to build practical systems into your days and weeks that will support you in making the necessary adjustments to your life.As life balance constantly shifts, you will also consider early warning signs to look out for, so  more...

Your Time and You ...rrently may surprise you, and it may help you to identify some changes that could be made. This course will help you to consider the activities that currently take up most of your time, and how you plan and log them. You will also be encouraged to consider the work-life balance to which you aspire, and what steps you could take to make this wish a reality. Each of us is different, and this  more...

Techniques for Improved Time Management If you don't feel that you are the organized type, or if making lists or drawing up detailed plans doesn't come naturally, don't worry. There isn't just one way in which time can be managed effectively. This course will introduce you to several different techniques for improving your time-management skills--experiment with them, and then choose and apply the tools which best suit your own  more...

Developing Excellent Time Management Habits Time management shouldn't be a separate activity--it should be an integral part of the way you do things. For this to happen, you need to be able to develop good time management habits and avoid bad ones. An effective use of time also involves managing your environment, managing your use of technology, and managing the time-wasting activities of people around you. Today we are often overwhelmed by  more...

Field Sales Foundations ...assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales approach. You'll learn about  more...

Managing the Creative Elements of Brands Did you know there are 25 brands of laundry detergent? What influenced you to choose the brand you use? Was it the name? The logo? Maybe it was the clever slogan or catchy jingle. Was there a cute, cuddly character in the advertisement? Perhaps it was the packaging design. It could be one of these factors or a combination thereof, but the fact still remains: out of 25 brands of laundry detergent,  more...

Generating Creative and Innovative Ideas ...sp? Are people innately creative, or is this a skill that some learn, and others don't?If you have ever watched children at play, it's easy to conclude that all people start at the same level, with the same creative ability. Perhaps they lose their "creative toolboxes" with the self-consciousness of adolescence, or as other demands compete for attention.Whatever the reason, it's important that  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

The Automotive Industry Overview Version 2 ... of a mature economy. The industry has been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational efficiency, and innovation, automotive companies are challenged  more...

The Oil and Gas Industry Overview Version 2 ...ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on some of the world's most unstable regions. As a result, companies are applying advanced technologies and improved processes to meet growing demand, as well as working to keep abreast of the constantly shifting geopolitical landscape so critical to success in this sector.  more...

The Health Care Industry Overview Version 2 There is growing evidence that the current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need  more...

The Banking Industry Overview Version 2 Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash  more...

The Retail Industry Overview Version 2 Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...

The Basics of Delegation ...litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare for and implement this process, and how to ensure that you and your employees will effectively complete those  more...

Facilitative Tools and Formats Offering Options ...some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the standard one-facilitator group meeting or work session. You will  more...

Facilitative Leadership ...ong with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a more  more...

The Path from Pessimism to Optimism Your point of view affects virtually every aspect of your life, including your level of success. A negative point of view is a detrimental influence. Negativity is the result of unchecked pessimism. It's an abnormal pattern of thinking that persists over time and negates solutions and successful outcomes. Learning to deal with negativity will improve both your personal and business relationships.  more...

Doing Business with Independent Contractors ...n "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law and give you the knowledge to manage independent  more...

Legal Pitfalls Regarding Independent Contractors ...ss as a manager. But not all workers are created workers. Some are employees, others are nonemployees, or independent contractors. This is an important distinction, because your company's obligations differ depending upon how workers are classified. Misclassification can result in stiff fines, penalties and back pay and benefit liability. This course will examine the various aspects of hiring  more...

Developing Career Plans for Your Technical Professionals Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a  more...

Call Center Customer Service ...stomer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential or new  more...

The Customer Service Agent in Action ...some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role  more...

Bridge the Expectations Gap ...ed towards "the usual suspects" in this way, you can make some basic checks in the areas that precipitate customer dissatisfaction most often.In the second lesson, you'll learn how to conduct a more in-depth service audit, examining each customer-company interaction in the cycle of service, and gaining awareness of what the result of each is likely to be. Are your systems designed for your  more...

Overcoming Difficult Service Situations Your customer's face is more contorted than anything you've ever seen...eyes bulging, fists clenched, and a scowl that makes Scrooge look like a nice guy. It's tempting to cut and run, but coping with even the most challenging situations is part of customer service. This course is designed to give you the means to hang in there when the going gets especially tough. Recognition of the warning  more...

The Impact of Culture on Communication Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in  more...

Improving Your Cross-cultural Communications ...some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or  more...

How to Work with Negative People and Procrastinators ...something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who leave you  more...

Corporate Culture Building the Service Foundation ...d service. The buzz term is "Corporate Culture." It's not some rare disease, but your workplace "culture" can be positively or negatively infectious as it relates to customer service. In this course, you'll get the basics about corporate culture, and how it impacts service. You'll be able to identify on-the-job issues that are barriers to service excellence. Simple, but effective, exercises  more...

Giving Feedback A Manager s Guide The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the  more...

Emotional Intelligence in the Workplace ...someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased  more...

Connecting and Communicating ... are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale Carnegie understood  more...

Available Presentation Resources ...ges appropriately, with a clear idea of what they can do. Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows you that questions are positive opportunities to be grasped eagerly: they are a way of deepening your communication with the audience. But there are techniques to handling questions successfully, and they need to  more...

A Manager s Introduction to Business Law ...ndamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also presents the basis and structure of the  more...

Effective Interfunctional Relationships Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured  more...

Business Etiquette for Supervisors ...Some supervisors seem to be able to energize their employees to give their best efforts. Other supervisors have to engage in a battle of wills to accomplish the simplest tasks. What's the difference? According to a 19th-century management thinker, a supervisor: "has the power to make employees happy or unhappy; and to make their jobs a pleasure or a burden. A supervisor's power lies in words  more...

Understanding Writing Mechanics One of the biggest challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This  more...

Punctuating with Skill Should you use a comma or a semicolon? Does the punctuation go inside or outside of the quotation mark? What's the difference between the parentheses and brackets, the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly and to your greatest advantage. In this course, you'll review the standard rules and guidelines for using punctuation  more...

The Mechanics of Communicating Effectively ...ore on how you sound than the words you use. You may have something important to say and have the right words and phrases to get your point across but if your voice doesn't do it justice, your message won't be heard. This course explains how to develop a voice that people want to listen to, and gives some valuable remedies to use to make your speaking voice the best it can be. Similarly, good  more...

Writing to Reach the Audience ...e Audience" instructs people who have to write at work in some easy-to-apply techniques to help them write to their readers, however those readers may vary with business circumstances. If you're writing a thank-you letter to a valued colleague, the approach, tone, and structure of the document are dissimilar to a complaint letter you write to a vendor. The principles and considerations that  more...

Handling Conflict No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict  more...

Managing Organization Conflict ...some of the conflict that occurs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and applying these  more...

Participating Effectively in a Business Meeting ...p activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and activities are focused on desired results. Good meetings help generate enthusiasm for a project, build skills for  more...

Listening to Comprehend ...ant to have your audio turned on for certain sections. In some instances, the text that is spoken will display in the caption text box. In these case, the important feature is not what is said, but how it is said. In these sections, it would be most effective for you to turn off the captions to get the full effect of the audio. In other instances, audio is presented without accompanying text.  more...

Business Travel Safety - Safety Measures for Travelers In Business Travel Safety: Safety Measures for Travelers, you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when  more...

Visual Studio 2005 with Visual Basic To identify various new features of Visual Studio 2005 and, given a scenario, use and configure some of them  more...

Visual Basic 2005 the Console Class and Security To identify the enhanced features of Visual Basic 2005, the Console class, and code security, and given a scenario, use some of these new features  more...

ADO NET 2 0 Data Binding and ASP NET 2 0 with Visual Basic To identify the enhanced features of ADO.NET 2.0, data binding, data manipulation, and ASP.NET 2.0 and, given a scenario, use some of these new features with Visual Basic 2005  more...

An Introduction to Project Management ...ot all organizations and industries manage projects well. Some continue to waste time, money, and resources even after establishing procedures and protocols. A 1995 Standish Group survey showed that only 16 percent of software development projects finished on time and under budget, 31 percent were canceled, and the remaining 53 percent overran by an average of 189 percent on cost and 222  more...

Oracle 11i E-Business Suite System Administration To identify ? and in some cases perform ? key system-administration tasks in 11i E-Business Suite  more...

Oracle 11i Profile Options DBA Duties and Printer Management To set and view profile options, perform some Application-DBA tasks, define printers, and print with the pasta.cfg file  more...

Oracle 11i System Monitoring and Troubleshooting in OAM To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM)  more...

Visual Studio 2005 with C To identify key new features of Visual Studio 2005 and to use and configure some of them  more...

C 2005 the Console Class and Security To identify the enhanced features of C# 2005, the Console class, and code security, and to use some of these new features  more...

ADO NET 2 0 Data Binding and ASP NET 2 0 with C To identify the enhanced features of ADO.NET 2.0, data binding, data manipulation, and ASP.NET 2.0, and to use some of these new features with C# 2005  more...

Extending XML To use some W3C standards to extend XML  more...

Program Life Cycle and Organization ...life cycles to strategic goals. This course will describe some of the key program management life-cycle considerations, including the key distinctions between program and project life cycles. Also covered in this course are the program management life-cycle phases: preprogram and program setup, establish program management and technical infrastructure, deliver the benefits, and close the  more...

Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the  more...

Effective Team-building Strategies For a team to succeed, its members must want to win. Specifically, each team member must place the team's goals ahead of his own goals so that the team may be victorious. Team motivation can come from a variety of sources, the most usual of which is the team leader. But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively?  more...

Using SAP R 3 Release 4 6 To enable the student to work with tasks and to describe some of the updated screens in Release 4.6  more...

Leading High-performance Virtual Teams Virtual teams are emerging as the basic unit for conducting business in the 21st century. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural  more...

Exchange Server 2003 Security Implementation To outline some of the tasks for configuring Exchange Server 2003 to deal with internal and external security threats  more...

Preparing the Exchange Server 2007 Infrastructure Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses the new features of Exchange Server 2007 and the hardware required to support an installation. Also discussed are the steps that should be followed when  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...d tools to select Six Sigma projects. The course explores some of the number-driven metrics, such as defects per unit (DPU), rolled throughput yield (RTY), defects per million opportunities (DPMO), and process capability indices. It also explains cost of poor quality (COPQ) as a metric used to assess and indirectly present the potential gains to the company if the quality of products and  more...

Design for Six Sigma in the Organization Design for Six Sigma (DFSS) is often called the future of Six Sigma, as it is emerging as a strategy that better serves the current innovation initiatives of many industries. DFSS uses a "pay me now or pay me later" approach by spending more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving  more...

Measurement Systems The Six Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and  more...

Programs to Benefit Employees HRCI PHR ...etitive enough to attract and retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification Institute's Professional in Human Resources certification examination (HRCI/PHR). This course will help you prepare for the HRCI certification examinations in the areas of benefits compensation. In the area of benefit regulations, this course  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...n assist in staff development. Finally, the course covers some organizational development initiatives that are now seen as an integral part of HRD. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic  more...

Changing Corporate Culture ... a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of providing a climate of acceptance, explains policies and practices that further the goal of diversity, and suggests ways to leverage diversity and build inclusion. This SkillSoft product has been reviewed by  more...

Succession Planning Management ...some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession planning is an ongoing process, you will also  more...

A Primer for Ensuring Accountability "You are either part of the solution or part of the problem." That assertion from Eldridge Cleaver is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability  more...

Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...

Becoming a Manager Responsibilities and Fears ...something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider  more...

Becoming a Manager Leading and Communicating ...l need to resist the temptation to continue doing it. For some time to come, it may be true that you could do it quicker or better, but an important part of your new role is delegating tasks to others. You will not have time to do everything yourself, and your staff members will need to know that you trust them enough, and are sufficiently interested in their development, to give them the  more...

Accrual Accounting Procedures ...and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will explain the step-by-step  more...

Accounting Systems and Closing Activities ...Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every  more...

Financial Risk Management Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will  more...

Introduction to External Auditing ...ortant? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the major legal responsibilities that external auditors face. In addition, you will learn how the  more...

Leading Silent Generation and Baby Boom Workers ...Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and baby boom generations. It includes topics on age-related conflict and discrimination. The course also discusses the advantages of  more...

Recognizing a Leader ...ers and those of successful leaders. You'll discover what some of those key differences are by studying the traits and qualities of leaders, including information on how true leaders find the time to lead and what employees expect from their leaders. Additionally, you'll get a chance to explore your leadership style and gain awareness of your strengths and weaknesses as a leader. The good news  more...

Total Quality Management - Managing TQM Rollouts Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management.  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

E-Learning Essentials Pt 3 - Deploying and Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating  more...

Exploratory Data Analysis in Six Sigma ...ce and the Six Sigma project goal. This course introduces some key exploratory data analysis tools used in Six Sigma such as multi-vari studies, correlation, and regression models. The course takes you through the multi-vari analysis to identify positional, cyclical, and temporal variations and how to apply an effective sampling plan for conducting this analysis. It also explains the  more...

Oracle SQL PL SQL Using Procedure Builder Curriculum The courses in this curriculum cover the concepts of relational databases and the SQL and PL/SQL programming languages. Students learn how to create and maintain database objects and to store, retrieve, and manipulate data. In addition, students learn to create PL/SQL blocks of application code that can be shared by multiple forms, reports, and data management applications. This curriculum  more...

Linux Technology Overview Part 2 Features for Users ...oes not build on the first course. It is designed so that someone who already knows what Linux is and just wants to know the basics about how to use it could take only this course. This course teaches the technical features of Linux, using the shell system, using the X Window system and finding additional Linux resources. It focuses on end user tasks, not system administration tasks. Learn To  more...

Designing Cisco Network Service Architectures Part 5 ...Design Professional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is recommended that students have Cisco Certified Network Professional (CCNP) or equivalent level of knowledge. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit  more...

Designing Cisco Network Service Architectures Part 4 ...Design Professional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is recommended that students have Cisco Certified Network Professional (CCNP) or equivalent level of knowledge. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit  more...

Designing Cisco Network Service Architectures Part 3 ...Design Professional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is recommended that students have Cisco Certified Network Professional (CCNP) or equivalent level of knowledge. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit  more...

Designing Cisco Network Service Architectures Part 2 ...Design Professional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is recommended that students have Cisco Certified Network Professional (CCNP) or equivalent level of knowledge. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit  more...

Designing Cisco Network Service Architectures Part 1 ...Design Professional (CCDP). It also affirms possession of some of the skills needed to achieve the status of Cisco Certified Internetwork Expert (CCIE). It is recommended that students have Cisco Certified Network Professional (CCNP) or equivalent level of knowledge. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit  more...

Cisco Internetwork Troubleshooting Part 2 ...valent in computer science or electrical engineering with some experience of maintaining Cisco internetworks. Deployment: Self-Study Accreditation: CEU credits: 0.80 CEUs Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Network Problem Symptoms and Analysis (2 hours) Identify symptoms of problems occurring at the network  more...

Cisco Internetwork Troubleshooting Part 1 ...valent in computer science or electrical engineering with some experience of maintaining Cisco internetworks. Deployment: Self-Study Accreditation: CEU credits: 0.80 CEUs Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Baseline Configuration (2 hours) Identify components of a network configuration table. Identify  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...t 3 - Restructuring. This course covers a domain upgrade, sometimes referred to as 'in-place upgrade' or 'upgrade'. As used in the Microsoft exam objectives and in the source material, a domain upgrade is defined as the process of upgrading the Primary Domain Controller (PDC) and the BDCs of a Windows NT domain from Windows NT Server to Windows 2000 Server. L earn To: Identify how to  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ... MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000:  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ... MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000:  more...

E-Commerce Security ...tify public key cryptography standards (PKCS). Identify some applications of encryption. Identify the features of the Kerberos model. Identify the components of a public key infrastructure (PKI). Identify the features of Secure Lockets Layer (SSL). Identify the features of the IPSec protocol. Identify the technologies that allow for secure electronic mail. Identify the role of a  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...che. Perform the steps to calculate the impact of adding some given number of buffers by querying the V$RECENT BUCKET view. Identify the steps for collecting statistics to estimate how many buffers to remove from the cache. Perform the procedure for predicting buffer cache performance based on a smaller cache size. Identify the data access methods that can cause extremes of hit ratios.  more...

C Programming - Part 3 ...neers, systems engineers, and programming specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language,  more...

C Programming - Part 2 ...neers, systems engineers, and programming specialists are some of the people who would benefit from taking this course. Anyone who designs and implements system level programs or corporate client/server applications, and anyone who maintains and updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language,  more...

C Programming - Part 1 ...sed on ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class. L earn To: Identify the features supported by the C++ programming language. Identify the different styles of the C++ programming language.  more...

C Programming - Part 4 ...ch students the skills and knowledge necessary to perform some more advanced tasks with the C language. Students will learn some important read/write and memory management skills as well as how to implement some advanced data structures, such as linked lists and binary trees. This course will also include a look at the standard ANSI C library, which is the core library for all ANSI C  more...

C Programming - Part 3 ...nment or vendor-specific. This course begins to introduce some more advanced topics. Students will learn about some of the more advanced uses for pointers, explore the collection of special bitwise operators, learn about Input/Output (I/O) with ANSI C, and learn how to properly debug their programs and perform error handling. L earn To: Identify the advanced uses for pointers.  more...

C Programming - Part 2 ...velopers, software engineers, and programmer/analysts are some of the types of people who will benefit from taking this course. Personnel expecting to design and implement new or maintain existing systems and applications in a corporate environment. People who learned C in college, but have not used it in a couple of years and need to retrain. Individuals who are skilled in another structured  more...

C Programming - Part 1 .... This course will give students a basic understanding of some of the fundamental constructs of C. In addition to learning about the history of C, participants will learn basic syntax, data types, flow control, and be introduced to functions. L earn To: Sequence the stages in the evolution of C. Identify data representation. Identify the different operators in C. Identify the  more...

Evaluating E-Commerce Options ...This course is intended for students who wish to consider some of the costs as well as the potential benefits of e-commerce. A survey of e-commerce strategies and an overview containing implementation descriptions will help the student better understand the basis of costs associated with e-commerce. Learn To: The Market Environment. External Factors. Core Developer Technologies.  more...

Introduction to the Internet and World Wide Web ...duties that require the use of the Web and a Web browser. Some learners may benefit from taking Introduction to PCs and Application Software (course 12994), and Microsoft Windows 95 Fundamentals (course 70011) or Microsoft Windows 98 User Fundamentals (71011) prior to taking this course. Learners who complete this course will be prepared to take a browser-specific course. T otal Learning  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ...e measurement and present results. The course closes with some consideration of directions within e-learning and encouragement to the learner to remain open to developments and continually maintain their solution. Learn To To identify benefits of managing e-learning. To identify roles within an e-learning team.  more...

Sales Skills Overcoming Obstacles ...s of the selling process, common myths about selling, and some key issues that relate to a customer's needs. Unit 2: Anticipating Objections (0.5 - 1 hour) Understand the importance of anticipating objections. Complete a key-issues matrix when speaking to clients. Ask specific questions to help you understand clients'  more...

Sales Skills Effectively Closing a Sale ...dition, you will learn when to close during a sales call, some common closing techniques, and how to follow up with clients. Learn To Identify a client's key issues and complete a key-issues matrix. Focus a product demonstration on a client's key issues. Determine why a client is not ready to buy.  more...

Sales Management Motivating Sales Teams to Win ...Product Group. Maggie works off-site, but you have sensed some anxiety on her part through recent telephone calls. In the meeting, you need to evaluate Maggie's motivation and take appropriate actions to increase her motivation. Unit 3: Addressing Substandard Sales Performance (1 - 2 hours) Identify the factors you should consider when identifying opportunities for  more...

Strategic Management Establishing Strategic Focus ...ts gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply appropriate  more...

Strategic Management Analyzing Strategic Options ...t competitors, Menlow Enterprises, has gotten the jump on some new wireless application technology, and has started development on a series of new products. Icon was prepared for the introduction of this new technology, but did not expect it to be ready for commercial development for several months. You realize now that your forecasts were inaccurate. You have called a meeting with your three  more...

Quality Management The Quality Management Process ...am, Icon a a s Quality Management Director, to go over some of the fundamentals of quality management. John will give you scenarios that cover a wide range of quality management issues, ranging from daily quality management to variation in processes, so be prepared to demonstrate your knowledge. Unit 2: The Costs of Quality (0.5 - 1 hour) Identify the relationship  more...

Competitive Intelligence Analysis Dissemination ...hould take when choosing a database. She will then review some of the ethical and legal issues surrounding competitive intelligence. Through her questions, you will gain a better understanding of this component of the competitive intelligence process. Unit 2: Analyzing Information (0.5 - 1 hour) Identify four criteria that competitive intelligence should meet.  more...

Oracle Database 10g PL SQL Fundamentals Part 1 ...red functions, stored procedures, and packages along with some standard Oracle supplied packages and exception handling techniques in PL/SQL. Learn To: Identify features of PL/SQL. Identify benefits of PL/SQL. Identify features of PL/SQL blocks. Audience: The target course audience is Data Administrators, PL/SQL Developers, and Technical consultants who have experience with  more...

C Programming - Part 4 ...sed on ANSI C++. This course is designed to give learners some of the practical skills needed to be able to write and compile user-ready C++ applications. Learners will acquire skills needed to perform runtime exception handling, incorporate standard libraries, and create well-designed class hierarchies. L earn To: Implement the C++ exception-handling mechanism to enable programs to  more...

Data Modeling - Create Basic Models ...tify the tasks involved in Systems Development. Identify some of the techniques involved in system development. Identify where conceptual modeling fits in a development cycle. Identify where logical modeling fits in a development cycle. Identify where physical modeling fits in a development cycle. Identify conceptual terms and logical terms. Identify why different terms are used within  more...

Process and Function Modeling ...These people are likely to be graduate professionals with some experience in an application development environment. T otal Learning Time 7 - 8 Hour(s) Course Contents Unit 1: Introduction to Process Modeling Duration: 2 Hour(s) Identify the critical concepts of a method. Identify the components of a method. Identify the techniques used during a system development effort.  more...

Object Analysis Design Requirements Analysis ...These people are likely to be graduate professionals with some experience in an application development environment. No prior knowledge of object technology required, although students will benefit from a basic understanding of object technology principles. This course supplements Oracle8 courses and Oracle Designer/2000 R2: Modeling Object Types (course 60421). T otal Learning Time 6 -  more...

Object Analysis Design Design Implementation ...These people are likely to be graduate professionals with some experience of the application development environment. This course is part of an Oracle integrated curriculum and supplements our Oracle8 courses and Oracle Designer/2000 R2: Modeling Object Types (course 60421). Participants should have taken the first part of this series, Object Analysis and Design: Requirements and Analysis  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...s available in Content Analyzer to determine the cause of some common problems. Configure log settings that enable the importing of log files through Usage Import. Manage distributed transactions by using Microsoft Transaction Server. Monitor and fine-tune the performance of IIS by using the Windows NT and IIS monitoring tools. C ontent Emphasis Skills-Based A udience  more...