Online Spear eLearning Training

Professional Selling Over the Phone Prospecting ... In this simulation, you will be calling Ron Spear, the Purchasing Manager for Technology Systems, Inc. (TSI), to begin laying the groundwork of a business relationship. TSI is a fast-growing company with rapidly-expanding technology demands, and as such, is an excellent prospect for Icon. In your interaction with Ron, it is your responsibility to follow the guidelines for creating  more...

Essentials of Business Law Employment Law ... In this simulation, you will meet with Ronald Spear, one of Icon a a s human resource managers, to discuss employment laws. In order to increase your understanding of workplace privacy rights and the components of wrongful discharge, Ron will be presenting a series of scenarios for you to evaluate. These scenarios will cover a wide range of topics, from employment regulations to  more...

Sales Management Leading a Sales Team ... In this simulation, you will meet with Ronald Spear to learn more about forcasting sales revenue. Ron will discuss sales forecasts and the different issues associatied with developing them. Throughout the coversation, Ron will ask you questions designed to measure your understanding of the material. Unit 3: Conducting Sales Meetings (1 - 2 hours) Identify  more...

Consulting Skills Building Consulting Relationships ...this simulation, you will meet with Bruce Madison and Ron Spear to discuss the need for a consultant. Plant 1 has been the subject of internal criticism because its production rate has slowed and errors have occurred more frequently, and as Plant 1's director, it is your responsibility to address these problems. In response, you are meeting to determine the need for an outside consultant to  more...

Strategic Management Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...

Strategic Management Analyzing Strategic Options ... In this simulation, you will be meeting with Ronald Spear, Icon's Vice President of Marketing, Deborah Cowan, Vice President of Sales, and James Cahill, Vice President of Product Development. It has recently come to your attention that one of your fiercest competitors, Menlow Enterprises, has gotten the jump on some new wireless application technology, and has started development on a  more...

Strategic Management Developing a Successful Process ... of Robin Carlson, a Quality Assurance Technician, Ronald Spear, Marketing Manager, and Deborah Cowen, Director of Finance, has put a great deal of work into this plan, and its acceptance is essential. As a team, you must address all questions and concerns and apply the five guidelines to making a strategic plan successful. Unit 2: Developing the Strategic Management Process (0.5 - 1 hour)  more...

Competitive Intelligence Analysis Dissemination Competitive Intelligence: Analysis and Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI  more...

International Business Essentials Succeeding as a Global Manager International Business Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and  more...

Self Development Positively Influencing Others ... In this simulation, you will be meeting with Ronald Spear, Icon's Human Resources Manager. As part of your continuing professional development training, Ronald will ask you a series of questions related to your knowledge of the importance of nonverbal communication techniques. To complete the simulation, simply respond to each question by selecting the best possible answer. Unit 2:  more...

Time Management Overcoming Challenges Time Management: Overcoming Challenges gives students an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork,  more...

Career Development Excelling in Your Career Career Development: Excelling in Your Career offers the student an overview of how to excel at work, market personal skills, and stay competitive in his or her career. The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the  more...

Creativity Innovation Promoting Team Creativity ...h Jessica Stone, a Marketing Team Leader for Icon, Ronald Spear, Icon's Marketing Manager, and Carol Chung, a Marketing Assistant for Icon. As a Product Manager for Icon's Hands Free Digital Cellular Solution, you will need to promote a creative team environment for your marketing team. The current marketing strategy being used for the HFDCS isn't conveying the distinct message of usability and  more...

Business Accounting Accounting for Liabilities ...; In this simulation, you will meet with Ronald Spear, a Senior Accounting Auditor in Icon's Financial Services Division. Ronald works with current liabilities on a daily basis and has a number of years of experience. He has prepared a series of exercises that will test your knowledge of this topic. Through your discussion with Ronald, you will increase your understanding of liability  more...

Economics The Principles of Economics ... In this simulation, you will meet Ronald Spear, a senior economist with Icon International, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking you questions about the main economic principles, economic analysis and policy, factors of production, and economic growth.  more...

Budgeting Operating Manufacturing Budgets ... In this simulation, you will meet with Ronald Spear, one of Icon's accountants who works with manufacturing budgets in Icon's Home Appliances Product Group. Ron will discuss the sections of a manufacturing budget, methods used to create one, and what types of information can be determined from a manufacturing budget. Throughout your conversation with him, Ron will ask you questions  more...

Call Center Mgt Managing an Inbound Call Center ... Susan Crawford, Commercial Real Estate Agent, and Ronald Spear, Finance Accountant, to discuss the movement of the software department's call center. The software department, which is going through an expansion, is taking the space previously used for the call center. Formally situated next to the software department, the call center employs nearly one hundred individuals, thus requiring the  more...

Customer Relationship Mgt Implementing CRM Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on customers.  more...

Sexual Harassment Preventing Sexual Harassment Claims ...you are a new employee to Icon. You will meet with Ronald Spear to discuss the impact of sexual harassment on the employee, the harasser, and the organization. It is part of Ronald a a s job to have a conversation on this topic will all new employees. Unit 2: A Sexual Harassment Policy (0.5 - 1 hour) Identify the reasons it is important for organizations to create  more...

Recruiting Retention Staffing Your Organization ...this simulation, you will meet with Jessica Stone and Ron Spear, to begin planning for an upcoming hiring period within Icon a a s Sales Department in Chicago. To promote a new line of products, Icon is supplementing VinTech a a s current sales force with one hundred additional employees. During this first team meeting, you will need to create a human resource plan and a job description.  more...

Human Resource Law Americans With Disabilities Act ... In this simulation, you will meet with Ronald Spear, a Human Resources Representative, to discuss the importance of Icon complying with the Americans With Disabilities Act. Through a series of questions, you will gain a greater understanding of the Act, the protection it provides to covered employees, and the reasons why an individual covered under the ADA is qualified for a job.  more...

Human Resource Law Fair Labor Standards Act ...t, you will In this simulation, you will meet with Ronald Spear, Icon's Human Resources Director. As a new HR assistant, you are in the process of completing your pre-employment training and knowledge evaluation. Ronald will ask you a series of questions about the provisions of the Fair Labor Standards Act and how they pertain to Icon. Unit 2: FLSA Definitions (0.5 - 1 hour)  more...

Business Problem Solving Problem Solving Fundamentals ...ou will meet with Icon's Human Resources Director, Ronald Spear to supplement the recent seminar you attended about effective problem solving techniques. Ronald will ask you a series of questions to help you better understand the right and wrong ways to react to problems and the best ways to approach solving a problem. Unit 3: Problem Solving in the Corporate World (1 - 2 hours)  more...

Business Problem Solving Critical Thinking Info Analysis ...lation at the end of this unit, you will meet with Ronald Spear, Vice President of Globalization. In Ronald's current role with Icon, he uses a number of quantitative analysis techniques in order to problem solve. He will ask you a number of questions on quantitative analysis that will test your knowledge of this important subject. Unit 3: Qualitative Analysis (1 - 2 hours)  more...

Delegation Understanding Delegation ...ecki, Marketing Manager at Icon International, and Ronald Spear, Marketing Assistant. You are the Brand Manager in Icon's Marketing department, but there have been a number of complaints lately about your work. Anna wants to work with you to help you to delegate more effectively. Unit 2: Matching Tasks to Delegates (0.5 - 1 hour) Identify tasks that should be  more...

Delegation Monitoring Evaluating Results ...o delegate two tasks, review and communication, to Ronald Spear, Marketing Assistant and Lan Nguyen, Marketing Team Leader. You will assign these tasks, provide support and encouragement, and review their performance. Unit 2:Developing Delegates (0.5 - 1 hour) Identify guidelines for determining employee needs. List the key components of  more...

Coaching Applying the Coaching Process ... In this simulation, you will meet with Ronald Spear and Nancy Hurst, two recently-hired Software Engineers. Due to the Software Division's rapid expansion, it is imperative that Ronald and Nancy are performing their job tasks as quickly and efficiently as possible. It is your responsibility as Engineering Manager to explain the overall goals of the organization, help Ronald and  more...

Project Management Project Scheduling Budgeting ...eting with Icon's Director of Product Development, Ronald Spear. Ronald has many years of experience developing and implementing project schedules, and he will be assessing your knowledge of the CPM and PERT techniques, as well as methods of duration compression. Unit 3: Understanding Financial Issues (1 hour) Identify the historical data sources you can use to  more...

Project Leadership Leading the Project Team ... In this simulation, you will be meeting with Ronald Spear, Icon's Product Marketing Manager. Ronald is assembling a project team to spearhead a new marketing campaign, and you have expressed an interest in leading the team. In order to gain a better understanding of your abilities and your readiness as a team leader, Ronald will ask you a series of questions designed to test your  more...

Team Leadership Developing A High Peformance Team ... your supervisor, Dean Kramer, Marketing Director, Ronald Spear, Customer Service Manager, and Elizabeth Thomas, Sales Director. You need to follow the steps for building a team communication process. Unit 3: Leading Effectively (1 - 2 hours) Identify characteristics of leadership styles. Follow steps for guiding a team.  more...

Team Leadership Conducting Productive Team Meetings ... In this simulation, you will be meeting with Ronald Spear, David Morris, and Cindy Becker, all of whom are Systems Analysts with Icon. As their supervisor, you will need to effectively conduct a team meeting by following the appropriate steps. In addition, you will need to lead the team through the phases of problem solving and exhibit leadership qualities while making decisions. Unit  more...

Team Conflict Working in Diversified Teams ..., you will meet with Patty Chen, Colleen Ford, and Ronald Spear. You are all Account Executives in Icon's Telecommunications Division, and you have been chosen to work on a team that will develop a proposal for a very large potential client, the Enson Corporation. Enson is looking for a video-conferencing system to install in their multiple branches around the world. The four of you were put on  more...

Principles of Marketing Pricing Strategy ... will meet with Paul White, Director of Sales, and Ronald Spear, Product Manager, to discuss a price for the Icon HSX-450, a top-of-the-line audio receiver. You will need to use your knowledge of pricing policies, strategies, and methods to develop a price recommendation to give to senior management. Unit 3: Establising a Pricing Strategy (1 - 2 hours) Select common  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ... In this simulation, you meet with Ronald Spear and Mary Winford, Icon executives. They are in the process of researching a better way to handle incoming complaints from both customers and employees. Your role is to propose the use of cross-functional teams in the project. If you correctly identify the causes for success and failures of cross-functional teams, the executives  more...

Organizational Learning Developing a Knowledge Mgmt System ...tment managers Mary Winford, Roger McAllister, and Ronald Spear. Icon's executives have determined that, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is to follow the process for drafting a KM strategy statement that is suitably aligned with the company's vision. Unit 2: Assessing  more...

Organizational Learning Transferring Knowledge within an Org ... In this simulation, you will meet with Ronald Spear, the Vice President of Information Systems in Icon's Computing Hardware and Software Division in San Francisco. It's time for your department to choose a new knowledge management system. Ronald wants to make sure you understand the different variables you must be aware of before you begin the process. He will ask you a series of  more...

Organizational Learning Deploying a Knowledge Mgmt System ...hung, Editor in Chief of Global Book Encyclopedia, Ronald Spear, one of Icon a a s Integration executives, and Amanda Douglas, project manager for Icon a a s Marketing department. In this meeting, you will follow the six steps to develop a pilot project effectively. Unit 2: Leading Knowledge Management Deployment (0.5 - 1 hour) Identify KM leader qualifications.  more...

Executive Level Leadership Becoming an Executive Leader Executive Level Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of  more...

Executive Level Leadership Change The Executive Leader ... In this simulation, you will be meeting with Ronald Spear, Deborah Cowan, and Roger McAllister, three senior-level managers at Icon's Power Systems Divison in Phoenix. You have just been informed that your operations will be merging with the San Francisco offices to create a single, expanded operating unit, and many on the management team are upset with the division. As an executive level  more...

Executive Level Leadership Leadership Communication ...nica Washington, and Greg Baldwin. Your peers are and Ron Spear and Mildred Parcells. Your superiors are Drew Canfield, Paul White, and Mary Winford. You must communicate with each group to gather information and implement the solution that best meets Icon's needs. Your goals are to use the appropriate communication networks effectively and gather quality information. Unit 2: Quality  more...

Mentoring Implementing a Formal Mentoring Program ... In this simulation, you will meet with Ronald Spear and Mary Winford. Icon has established a new mentoring policy that requires all divisions and departments to create a mentoring program. As a Human Resources Representative working on a team to familiarize departmental heads with the new policy, you are meeting with Ronald and Mary to help them understand what mentoring entails.  more...

Mentoring Developing Your Mentoring Skills ...nager; Jessica Stone, a Marketing Team Leader; and Ronald Spear, a Manager in the Marketing department. There has been a great deal of discussion about establishing a mentoring program in the department, and this team is meeting to determine if mentoring is a feasible idea. If everyone agrees to adopt a mentoring program, you will need to discuss the aspects of a mentor's job you'd like to see  more...

Organizational Behavior The Organizational System ...with Susan Darnell, Employee Relations Specialist, Ronald Spear, Telecommunication a a s Manager and Amanda Douglas, Research and Development Director. Susan and Ronald have noticed a decline in Amanda a a s enthusiasm. Normally an outgoing and energetic individual, Amanda a a s behavior has lately become increasingly somber and sometimes uncooperative. Based on data collected from  more...

Project Leadership Overcoming Obstacles ...u tell the Product Design team a a Nancy Hurst, Ronald Spear, and Don Hamilton--that the X3 needs to be redesigned. Your job is to help the team deal with and, eventually, accept the change to a less complex, more usable phone. Unit 2:Recognizing and Reducing Team Stress (0.5 - 1 hour) Identify common responses to stress. Identify ways to  more...