Online Specialist eLearning - Training Resources

Medical Office Specialist Training I No Terminology Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online Medical office Specialist Training Course that takes 2 months to complete. All necessary materials needed to take this course are included.  more...

Medical Office Specialist Training II With Terminology Prepare for an exciting clerical or administrative career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online medical office specialist course that takes 4 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary.  more...

Learn MS Explorer 2000 online with eBooks! Practice sessions and Hot Tips help you each step of the way. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms  more...

Learn MS Access 2000 online with eBooks! Clear instructions demonstrate how to build typical business documents, spreadsheets, slides and databases. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software  more...

Learn MS Excel 2000 online with eBooks! Detailed exercises teach you MS Excel 2000. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of  more...

Master s Specialist Workshop Technical Writing in the Workplace Modules 1-3 Study of technical descriptions, processes, instructions, and formal recommendation reports, including revision and editing strategies.  more...

Master s Specialist Workshop Information and Document Design Modules 4-6 Course work will consider visual rhetoric, including the principles of visual perception and how these principles apply to document design.  more...

Master s Specialist Workshop Technical Documentation Quality Management Modules 7-9 Study of all phases of documentation project management, focusing on plans and models of publications management.  more...

Flash I: Mastering the Tools ...WF files. You will be taught by an experienced multimedia specialist, teacher, and instructional designer. Comprehensive learning modules will be supplied, packed wth practical applications and exercises so that you will be ready to produce your own animations when you are finished this course. You will be able to interact with other students in online forums so that you can learn from the  more...

Writing for Business Professionals ...ied Network Associate ? CCNA, Microsoft Certified Product Specialist Certification, Microsoft Certified Trainer, and Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is  more...

NETS`T - National Education Technology Standards for Teachers This course prepares educators for meeting the widely adopted National Education Technology Standards for Teachers. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare teachers for the NETS*T certification standard. The ISTE National Educational Technology Standards for Teachers (NETS?T), developed by the  more...

Microsoft Office XP Certification Our Office XP Training consists of 15 interactive computer-based training modules delivered via CD-ROM or via the Internet through our online university. Welcome to Microsoft Office XP Certification Our Office XP Training consists of 15 interactive computer-based training modules delivered via CD-ROM or via the Internet through our online university. The Office XP suite includes Access, Excel,  more...

Microsoft Certified Application Specialist Office 2007 ...Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft Office Specialist or MOS  more...

Medical Terminology Training ...ding Course, and a useful adjunct to the Health Insurance Specialist Program. The program is a self-paced, interactive, learn-at-home process that has been designed by experts with over 35 years of experience in the MT field. It is a doorway to employment in the medical field and a precursor to our billing, coding and transcription course. Plan to complete the approximate 240 hours of study in  more...

Basic Internet Specialist Certificate Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to  more...

CompTia A+ Essentials and A+ Specialist Certification Training Courses ...Specialist Certification Training Courses CompTIA's A+ is a vendor-neutral certification that validates technical competency in networking administration and support. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The A+ exams also cover domains such as security, safety and  more...

Basics of Organizational Communication ...ied Network Associate ? CCNA, Microsoft Certified Product Specialist Certification, Microsoft Certified Trainer, and Microsoft Certified Systems Engineer. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is  more...

Adobe CS3 Print: Workflow ...int using Adobe CS3 Print Workflow. With print production specialist Claudia McCue as your host for this series, you'll learn what it takes to get your designs printed. You'll also explore various techniques to maximize your designs in Photoshop, Illustrator, InDesign, and Acrobat and how to edit graphics in a PDF. The student will have access to this course for 1 year. This self-directed  more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...

Managing the Quality of the Customer Support Service Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident  more...

Management Tools and Metrics ...sionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with individual customers and  more...

The Customer Support Specialist CSS ...t in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic  more...

Support Center Services This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered.  more...

Establishing Team and Customer Relationships This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a  more...

Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...

Effective Communication Skills ...In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your  more...

Managing Conflict Stress and Time ... to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It  more...

Essentials of External Consulting ...You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines,  more...

Essentials of Internal Consulting ...You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This  more...

Internal Consulting Skills ...t performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings with clarity and  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course  more...

Windows NT 4 0 Core Technologies Support - Part 4 ...Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 71402) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...

Windows NT 4 0 Core Technologies Support - Part 3 ...Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 70402) and the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...

Windows NT 4 0 Core Technologies Support - Part 2 ...Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 71402) and the first course in this series. T otal Learning Time 6 - 7 Hour(s) Course Contents Unit  more...

Windows NT 4 0 Core Technologies Support - Part 1 ...Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), and Administering Microsoft Windows NT 4.0 (courses 71401 and 71402). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to Microsoft  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s)  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 ...Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and support TCP/IP on Microsoft Windows NT 4.0. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first two courses in this series. T otal Learning Time 6 - 8 Hour(s)  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 ...Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), and Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introducing IIS 4.0 Duration: 1 - 2  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...am. You are meeting with Robin Carlson, a Human Resources Specialist, Dean Kramer, a Health and Safety Officer, and Bryce Drew, a Human Resources Assistant to develop a travel safety program for Icon. In this meeting, you need to follow the four steps to plan a travel safety program. Unit 2: Emergencies During Business Travel (1 - 2 hours) Sequence the steps a company  more...

CIW Enterprise Specialist Curriculum ...Specialist Curriculum includes the following courses: CIW Enterprise Specialist: Part 1(CORBA Introduction, IDL & Clients) CIW Enterprise Specialist: Part 2(CORBA Servers, Advanced Features & Security) CIW Enterprise Specialist: Part 3(EJB Framework & Session Beans) CIW Enterprise Specialist: Part 4(EJB Deployment, EJB Clients & Entity Beans) CIW Enterprise Specialist: Part 5(CMP, EJB  more...

CIW Enterprise Specialist Part 1 CORBA Intro IDL Clients ...amming, Object-Oriented Analysis and Design, and Database Specialist certification is necessary or equivalent experience for those students not seeking Master CIW Enterprise Developer Certification. This course is mapped to the Master CIW Enterprise Developer Program, and covers exam 1D0-442. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits:  more...

CIW Enterprise Specialist Part 2 CORBA Servers Adv Features Security .... This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, the learner should have taken the first part of this series, 87061. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 87062 Objectives Unit 1:  more...

CIW Enterprise Specialist Part 3 EJB Framework Session Beans .... This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first two parts of the series, 87061 and 87062. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 4 to 6 hours 87063 Objectives Unit 1: Server-Side Component Software 1 - 2  more...

CIW Enterprise Specialist Part 4 EJB Deployment EJB Clients Entity Beans .... This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first three parts of the series, 87061 - 87063. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 87064 Objectives  more...

CIW Enterprise Specialist Part 5 CMP EJB Transactions Security .... This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first four parts of the series, 87061 thru 87064. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 87065  more...

Business Travel Safety Safety Measures for Travelers ...n this simulation, you will meet with Robin Carlson, a HR Specialist at Icon International. You have just been employed as a Sales Manager in Icon and as the position requires a large amount of traveling Robin wants to be sure you have a good understanding of travel safety and the precautions a traveler needs to take. She will ask you a number of questions in relation to travel guidelines for  more...

Recruiting Retention Keeping Your Good Employees ...with Dean Kramer and Elizabeth. As the Employee Relations Specialist, it will be your job to discuss the various reasons the plant has seen an increase in employee turnover during the past year. Next, you will conduct an informal feedback session with Bruce Madison, a Line Supervisor for the second shift. Bruce has recently lost three key employees from his team, so your goal during this  more...

Human Resource Law Management s Role ...ill be meeting with Deb Farrell. She is a Human Resources Specialist at Icon and is looking for someone who has an understanding of rightful discharge. Your job during this simulation is to prove to Deb that you have what it takes to fill this role. Unit 3: Employee Claims (1 - 2 hours) Identify ways employers can prevent or minimize wrongful discharge claims.  more...

Excel 2003 Curriculum ...culum will prepare students for both the Microsoft Office Specialist and Microsoft Office Expert exams. The Microsoft Excel 2003 Fundamentals and Proficient User courses map to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic  more...

Outlook 2003 Fundamentals ...s of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. Learn To To identify options for addressing an e-mail message in the Select Names dialog box.  more...

Outlook 2003 Proficient User ...al features of Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Outlook skills. Learn To To identify options in the Contact window. To identify  more...

Access 2003 Curriculum ...Specialist certification objectives for the Access 2003 Specialist exam. It presents the learner with the fundamentals of Microsoft Access 2003. The student learns how to create tables and relationships, how to manipulate tables, and how to create simple and advanced queries. The curriculum teaches how to create forms and reports and how to format controls on both forms and reports, and the  more...

Access 2003 Fundamentals ... the Proficient User course, maps to the Microsoft Office Specialist certification objectives for the Access 2003 Specialist exam. It presents the learner with the fundamentals of Microsoft Access 2003. The student learns how to create tables and relationships, how to manipulate tables, and how to create simple and advanced queries. Learn To To identify options  more...

Word 2003 Proficient User ...ental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Word skills. Learn To To match document views with their features. To identify options  more...

Access 2003 Proficient User ...ith the Fundamentals course, maps to the Microsoft Office Specialist certification objectives for the Access 2003 Specialist exam. Assuming knowledge of the fundamentals, it teaches how to create forms and reports and how to format controls on both forms and reports. The student is also introduced to importing and exporting data to and from Access. Finally, this course teaches about backing up  more...

Word 2003 Curriculum ...culum will prepare students for both the Microsoft Office Specialist and Microsoft Office Expert exams. Microsoft Word 2003 Fundamentals and Proficient User address the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a  more...

Word 2003 Fundamentals ...ental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Word skills. Learn To To create a new document type from a template. To modify a  more...

Team Conflict Resolving Team Conflict ...et with Terre Jones, Icon's Project Manager and Technical Specialist for the Video Conferencing Solution, Dean Kramer, Icon's Director of Information Services, and Caroline Harris, Icon's Director of Sales. Recently, the question was raised as to the extent of the services that should be offered with Video Conferencing Solution package. Dean believes that nothing should be offered beyond the  more...

CIW Database Specialist Curriculum ...Specialist Curriculum includes the following courses: CIW Database Specialist: Part 1(Introduction to Database Design) CIW Database Specialist: Part 2(Logical & Physical Design) CIW Database Specialist: Part 3(Database Interaction and JDBC) CIW Database Specialist: Part 4(Advanced JDBC) To review individual course descriptions, please return to the previous page and select the desired  more...

CIW Database Specialist Part 1 Introduction to Database Design This is the first course in a four part series that teaches students about relational databases and database planning and design. It introduces relational databases, Codd's rules, relational data structure and the ER model. It also covers the various phases in the design life cycle and database design methodology, including the creation of ER models. Learn To: o Identify features of a  more...

CIW Database Specialist Part 2 Logical Physical Design This is the second course in a four part series that teaches students about normalization, and logical and physical database design. This course will cover the normalization about the first, second, and third normal forms, and also about Boyce-Codd Normal Form, logical database design resolving relationships, creating a logical data model, and the various integrity constraints, physical database  more...

CIW Database Specialist Part 3 Database Interaction JDBC This is the third course in a four part series that teaches students about SQL, relational algebra, transactions and database security, and an introduction to the JDBC. This course covers SQL DDL commands, inserting, updating, and querying with DML statements, granting and revoking privileges with DCL statements. The course also teaches about relational algebra concepts, to include joins,  more...

CIW Database Specialist Part 4 Advanced JDBC This is the final course in a four part series that teaches metadata, improving JDBC programs, and building applications using JDBC. Topics covered include introduction to metadata and to ResultSetMetaData, SQL exceptions, scrollable and updateable result sets, batch updates, and prepared statements. Finally, the Building Applications Using JDBC teaches about Swing, the Layout Manager, UML and  more...

Excel 2003 Fundamentals ...2003 Proficient User course, maps to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Excel skills. Learn To To open a template-based workbook. To identify options for  more...

Motivation Empowering to Increase Motivation ...you will meet with Caroline Harris, an Employee Relations Specialist for Icon. The Consumer Products and Services Division, where you are a Customer Service Representative Supervisor, has decided to take steps to increase the level at which it empowers its employees. Caroline is meeting with all of the managers in the division to ensure that everyone is familiar with the role empowerment plays  more...

Excel 2003 Proficient User ...l 2003: Fundamentals course, maps to the Microsoft Office Specialist certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Excel skills. Learn To To cut, copy, and paste cell contents. To identify options in  more...

Succession Planning Elements Approaches ...lation, you will meet with Jessica Stone, Human Resources Specialist at Icon International. You are a project manager who has just completed preliminary research on succession planning. In this simulation, you want to recognize the benefits of succession planning, the challenges to succession planning, and the key elements to consider in succession planning. Unit 2: Succession Plans: Defining  more...

Outlook 2003 Curriculum ...s of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. This curriculum consists of two Skill Builder courses: Microsoft Outlook 2003 Fundamentals Microsoft Outlook 2003  more...

Organizational Behavior The Organizational System ...tion you will meet with Susan Darnell, Employee Relations Specialist, Ronald Spear, Telecommunication a a s Manager and Amanda Douglas, Research and Development Director. Susan and Ronald have noticed a decline in Amanda a a s enthusiasm. Normally an outgoing and energetic individual, Amanda a a s behavior has lately become increasingly somber and sometimes uncooperative. Based on data  more...