Online Specific eLearning Training

Preventing Sexual Harassment for Employees Course description -- Preventing sexual harassment is everyonea s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their more...

Guardianship Decisions for Elderly Loved Ones Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea s quality of life, and enlisting the support of more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape more...

QuickBooks Pro 2001 Level 1 After completing this course, even students with limited accounting knowledge will be at ease using QuickBooks Pro 2001 to create and manage the financial information of a small business. Specific features of interest include the Customer Detail Center and the Vendor Detail Center. more...

Windows 98 New Features This course will introduce students to the new features found in Windows 98, including Internet-related features. Creating a Web page using FrontPage Express and using the Online Help option are just two of the specific topics that will be covered. more...

Setting Performance Goals and Expectations ...ls and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results through effective feedback and positive reinforcement. IMPORTANT NOTE: INTERNET EXPLORER more...

Telephone Sales Skills ...specific selling techniques and strategies that sales people need to be effective over the phone. It gives suggestions for relieving the anxiety of picking up the phone; checklists to make sure you are prepared for that all-important conversation, and techniques for polishing your over-the-phone approach. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other more...

Rx Success Complete Guide to Medical Math for the Health Care Professional Crane ...you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheetsa we bring you this exclusive learning tool. Every Tutor Sheeta problem guides you through each step just as if you had your own personal tutor!Homework Problems - more...

Interviewing Skills for Job Candidates ...terviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and how to negotiate the best offer if you are selected. IMPORTANT NOTE: INTERNET EXPLORER more...

Discharging Employees There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific more...

LD: Who are They? Provides information focusing on the identification, instruction, and assessment of individuals with specific learning disabilities and learning differences. more...

NET Remoting To create and use specific .NET Remoting services All Microsoft VB.NET developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the 70-310 exam Developing XML Web Services and Server Components with Microsoft Visual Basic .NET and the Microsoft .NET Framework more...

NET Remoting in C To demonstrate how to create and use specific .NET Remoting services Microsoft C# developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the exam 70-320: Developing XML Web Services and Server Components with Microsoft Visual C# and the Microsoft .NET Framework more...

C Programming - Part 1 This course is the first in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will give students a basic understanding of some of the fundamental constructs of C. In more...

C Programming - Part 2 This course is the second in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. In this course, students will learn about arrays, pointers, and user-defined data types. more...

C Programming - Part 3 This course is the third in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course begins to introduce some more advanced topics. Students will learn about some of the more...

C Programming - Part 4 ...ic applications. This series is not environment or vendor-specific. This course will teach students the skills and knowledge necessary to perform some more advanced tasks with the C language. Students will learn some important read/write and memory management skills as well as how to implement some advanced data structures, such as linked lists and binary trees. This course will also include a more...

Linux Administration Part 2: Hardware and Programming ...ourse in the Linux Essentials series examines some of the specific hardware and multimedia solutions that an administrator might implement. The learner will learn how to add and manage printers, serial devices and additional disk storage for a Linux system. The course also examines how to set up sound, graphics, and video when configuring Linux clients. Finally, this course covers some topics more...

Employee Performance: Managing Difficult People Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's more...

Project Management: Quality Standards ...nd techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use checklists when performing quality management. In addition, this course covers the specific conditions used to facilitate a credible audit, the proper credentials for an auditor, as well as what information a project audit should contain. more...

Business Writing: The Fundamentals In Business Writing: The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos. more...

The Professional Teller: A Day in the Life of a Teller The Professional Teller: A Day in the Life of a Teller reinforces in the student the skills and knowledge developed and learned in the previous programs of the series. The student will learn the customer service process and how to deal with an angry customer. The student will also learn the check cashing process, how to recognize the various types of endorsements, what represents an acceptable more...

Oracle Applications 11i Order to Cash: Order Management This is the first course in the Order to Cash series. It provides users with an overview of the order management module of Oracle Applications 11i. It specifically familiarizes users with booking orders and managing customers and orders. Additionally, the course teaches the benefits and implementation of various features of basic order management. more...

Oracle Applications 11i General Ledger: Transactions This course covers concepts of transactions and the procedures for creating different types of journals that are useful in specific situations. more...

Microsoft Outlook 98 Proficient User This course is intended for end users who are looking to use the fundamental features of Microsoft Outlook 98. This course is the first part of a two part series that will prepare individuals for the Microsoft Outlook 98 Expert User certification exam. more...

Microsoft Windows 2000 Network - Designing Security Part 1: Security Planning This is the first course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn the Windows 2000 security model and technologies to plan for a secure enterprise network, creating and analyzing a network security plan, planning secure and more...

Microsoft Windows 2000 Network - Designing Security Part 3: Securing Remote Access This is the third course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to design security solutions for a Windows 2000 network and design a secure remote access security strategy for an enterprise network. more...

Microsoft Windows 2000 Network - Designing Security Part 4: Securing Internet Access This is the fourth course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to address security issues encountered when the public is allowed to access their network and security issues encountered when public networks are accessed from more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 1: TCP/IP and Addressing This is the first course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol strategy using the more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 2: Remote Access This is the second course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network strategy using a Routing and Remote Access Service (RRAS), Remote Authentication Dial-In User Service (RADIUS), and Connection more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 3: WANs This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP routing network and more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 4: Growth Microsoft Windows 2000 - Designing a Network Infrastructure Part 4: Growth provides students with an opportunity to learn how to design security into corporate networks. Particular attention will be paid to matching the technical capabilities of IPSec and Shared Access with specific business requirements for security. Finally, designs which block IP traffic going to and from the corporate network more...

Microsoft Visual C++ 6.0: Designing and Implementing Applications - Part 1 This is the first course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. more...

Java Servlets Part 1: Introduction, Life Cycle and JSP This first course in the series introduces the Java Servlets API, which is part of Java 2 Enterprise Edition, and it describes how servlets enable easy and effective creation of server-side business solutions. It covers the features of J2EE, an introduction to the function of servlets and Web application development the basics of creating servlets, the servlet life cycle, and how JavaServer Pages more...

J2EE Connectivity Part 1: Architecture and Client Development This first course in the series provides the foundation for the rest of the course series. It introduces learners to enterprise computing and to the Java 2 Platform, Enterprise Edition. It also teaches how to design enterprise-level, N tier Java Applications and the basics about client development, including client-side programming and using the Java Naming Directory Interface (JNDI). more...

J2EE Connectivity Part 2: Java Server Pages and Servlets This second course in the series teaches about Web and server-side development. It introduces the current server-side Java technologies used in Web Application Development and explains the client and server Interaction. It teaches how to create Java Server Pages and servlets and distinguishes their responsibilities. It also covers the servlet life cycle and session tracking. more...

J2EE Connectivity Part 3: RMI and JDBC This third course in the series covers using RMI and JDBC. It teaches how to use Java Remote Method Invocation for creating and using remote objects and the criteria and tradeoffs involved in selecting distribution technologies. The sections about JDBC provide an introduction to the API and an overview of how to create JDBC programs, it also covers the function of the JDBC 2 Optional Package API. more...

CIW Security Professional Part 2: Network Security and Firewalls This is the second course in a five part series that teaches protocol layers and security, the resources needed to secure servers, using firewalls, the levels of firewall protection, how to detect and distract hackers, and how to respond to hacker activity. more...

CIW Security Professional Part 4: Security Auditing and Attack Techniques This is the fourth course in a five part series that teaches students about the role of the security auditor, discovery methods that can be used to find weaknesses, auditing server penetration and attack techniques, and the steps of the control phase. more...

CIW Security Professional Part 5: Intrusion Detection and Threat Analysis This is the final course in a five part series that teaches students how to automate intrusion detection, how to conduct a log analysis, and how to analyze the results of a security audit and implement solutions to problems identified by the audit. more...

Framing the Problem ...oductive ones from the nonproductive. You'll also explore specific strategies for getting to the heart of any problem and learn dynamic techniques for framing that problem so that success is greatly enhanced. In the end, your ability to frame problems will be museum-qua Executives, managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve more...

Win2000 Netwk Sec Design Analyzing an Org Sec Reqts ...of administration in a Windows 2000 network, about object-specific inheritance and blocking of inheritance, and about the planning of trust relationships. Related Exam: Microsoft Exam #070-220: Designing Security for a Microsoft Windows 2000 Network. The course addresses the training needs of system administrators and network architects involved in network security design of a Windows 2000 more...

Site Survey Fundamentals In this module, we discuss the process of conducting a site survey, also known as a "facilities analysis." We discuss terms and concepts with which you are probably familiar if you have ever installed a wireless network from the ground up. more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the more...

Launching Successful On-site and Virtual Teams One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team more...

Facilitating On-site and Virtual Teams Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer more...

The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then more...

The Territorial Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then, more...

Relationship Management Building the Client Relationship ...nto a shared vision with your client. You will also learn specific action items to help you build trust with a client, which will enable you to become a coach and ultimately an advisor to your customer. Finally, you will learn how to extend the client relationship by fulfilling client needs and turning client objections into opportunities. The target audience for this course is experienced more...

Relationship Management Preparing the Client Relationship ...ng clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally, you will learn how to identify who you should be selling to within a client organization and how to determine whether or not that client is a good match for your own firm. The target audience more...

Customer Relationship Management Fundamentals of CRM Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the more...

Federal Government Industry Overview Version 1 The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand more...

Preparing for Outbound Sales Calls The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside more...

Sales Negotiations Fundamentals of Negotiation ...ill learn how to prepare a strong foundation by exploring specific pre-negotiation steps that will leave you feeling confident and prepared for your next negotiation session. The target audience for this course is the experienced salesperson who wants to improve their ability to negotiate in order to maximize benefits and profits, and build stronger relationships with their customers, more...

The Contact Center and Technical Support Agent In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to more...

Excellence in Internal Customer Service In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering more...

Information Technology IT Industry Overview Version 1 ...ify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, more...

Measuring Team Performance Measure for Success This course reviews how feedback based on specific performance goals can help teams track progress, enhance motivation, and improve performance. Professionals who want to collaborate more effectively within a group. more...

Essentials of External Consulting You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines, more...

Consulting with the External Client Simulation ...oven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this simulation, you are a consultant at LocoMotion Think Tank. Your assignment is to advise Automation Control Inc., a technology management company, on the possible acquisition of Data Query Limited, a database management company. You are taking over the more...

Managing Delivery Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the more...

Project Lifecycles and Stakeholders Every project has a beginning and an end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget. Organizations might "fast more...

The Life Cycle of an IT Project ...wn as a life cycle, enables your corporation to implement specific guidelines, methodologies, and processes that will decrease the risk of something going wrong and increase your chances of a successful project. "The Life Cycle of an IT Project" will give you the knowledge and skills you need to define the activities involved in your project's development process. You'll learn how to determine more...

Working with Difficult People Cope With Continued Conflict Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an more...

Working with Difficult People Recognize Work Styles Working with Difficult People: Recognise Work Styles, is the twelfth of fourteen courses in this curriculum. After the completion of this course you will be able to identify reasons why a person may be problematic to work with and select the most appropriate response to individuals who exhibit specific patterns of behavior. The Stress Management curriculum presents easily adopted techniques for more...

Business Travel Safety Safety Measures for Travelers In "Business Travel Safety: Safety Measures for Travelers," you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when more...

The Foundations of Creativity and Innovation ...cal and psychological perspectives. You will then examine specific models that are used to explain creativity and innovation. Of course, creativity is not a "dry" subject. The human mind must be stimulated, excited, and nurtured to produce creative thinking. In short, people need the right climate and culture for creativity and innovation to flourish. Starting with an examination of the more...

Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, more...

Presentation Resources Available to You This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be more...

What Is Emotional Intelligence Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often more...

Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural more...

Developing Career Plans for Your Technical Professionals Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a more...

e-Mentoring Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and proteges, developing trust, using more...

Preventing Problem Performance ...agement, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first period of employment to test out the effectiveness of the worker. For established workers, if you want to avoid problem performance, it is more...

The Personal Approach in Delegation Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through "The Personal Approach in Delegation" course in the "Effective Delegation" series, you will discover more...

The Potential of Self-directed Learning How often have you heard these buzz words of the '90s: self-directed learning; continuous learning; the learning organization; the knowledge worker? If you wonder what these terms really mean, why they are so important, and how you rate as a worker for the 21st century, this course is for you. Find out what you can do to take control of your own skill and career development. Learn to identify more...

PrimeDiversity Management Corporate Diversity Drivers This course introduces learners to the organizational benefits of managing diversity, and the consequences of not doing so. The requisite shifts in management perspective are also discussed. Business leaders and managers who want to work more effectively with colleagues and subordinates whose backgrounds, experiences, and perspective differ from their own. more...

PrimeDiversity Management Be a Diversity Ambassador This course provides learners with the tools to take diversity management into their own hands. General strategies for creating and maintaining a flexible work environment, as well as specific, easy-to-implement management activities to foster diversity at both the departmental and organizational level, are presented. Business leaders and managers who want to work more effectively with colleagues more...

Managerial Decisions and Capital Budgeting Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you more...

Managing Yourself and Those Around You Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support more...

Accounting for Merchandising Businesses ... maintaining accounts and generating financial statements specifically for merchandising businesses. Applying these accounting procedures will help keep a business in control of its goods and ultimately, its profit margin. Individuals who require knowledge of the basics of accounting, who are starting a business, who are learning to manage the accounting activities of a business, who need to more...

Redesigning Your Organization Part 1 How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a more...

Redesigning Your Organization Part II What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making more...

Six Sigma--Lean Tools for Control ...-offs. Whereas Six Sigma tools focus on an organization's specific aspects, lean tools evaluate the entire operation. In this course, you'll learn about both methodologies and how lean tools can be implemented during Six Sigma's Control phase. The purpose of Six Sigma's Control phase is to ensure that the previous improvements made by the Six Sigma team remain fixed, or in control, into the more...

Define the Six Sigma Opportunity ...for establishing an improvement opportunity, you'll learn specific methods for capturing the voice of the customer, and how to use the Kano model to discern and categorize those customers' needs. You'll also learn about Six Sigma improvement opportunities from a financial perspective: what to consider before launching a project, the financial metrics that will be involved, and how to calculate more...

Lean Logic Suppose a friend told you that it was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's more...

The Who What Why of ISO 9000 2000 This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by more...

Lean Strategies ...ght amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for a lean transformation. But you also need information about how to put all of these together in the correct sequence. In this course, you'll learn how to prepare for, develop, more...

Building Brand Equity Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. more...

Attorney-Client Privilege This course covers the attorney-client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege more...

Rightful Termination ...mpany must end. When you take this course, you will learn specific steps to follow when terminating someone's employment due to layoffs, performance problems or misconduct. You will then have the opportunity to apply what you've learned in a role play. Of course, the best way to avoid firing an employee is to do a good job of hiring and managing performance. Therefore, you will learn how to more...

Advanced Technology Concepts for Web Designers To introduce users to the incorporation of JavaScript and other technologies such as DHTML, cookies and plug-ins in web sites, and to web site publishing, web site maintenance, and database integration Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists more...

Managing Sexual Harassment Problems Simulation You're the manager of consolidations at the corporate headquarters of QXT Chemical Company, a large global corporation. You supervise a team of accountants. When one of them, Shelly Jones, tells you that another of your direct reports, Damon Beasley, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft series more...

HIPAA Securing Protected Health Information ... a threat to a patient's privacy rights. The law includes specific safeguards for patients' health information. The law that establishes these rules does not place any specific requirements on employers. However, many employers sponsor healthcare insurance plans for employees and share protected health information about employees with organizations covered by the new rules. Employers must more...

Fair Labor Standards Act FLSA ...specific minimum requirements in relation to employees' wages, hours of work, overtime entitlements, and payroll records. The act was passed to set and enforce federal requirements on minimum wages and overtime. The FLSA became federal law in 1938 as part of President Roosevelt's New Deal--its primary aim was to respond to growing concerns about poor working conditions in many industries. The more...

Introduction to the features of Flash 8 To recognize and use the features of Flash 8 The will be a range of in-training or established IT professionals needing to learn how to use Flash without any experience with the specific product more...

Using Text and Components in Flash 8 To recognize how to add text and components in Flash 8 The will be a range of in-training or established IT professionals needing to learn how to use Flash without any experience with the specific product more...

Animation in Flash 8 To use basic animation techniques in Flash The will be a range of in-training or established IT professionals needing to learn how to use Flash without any experience with the specific product more...

ActionScript Sound and Video in Flash 8 To use basic ActionScript and integrate sound and video into Flash movies The will be a range of in-training or established IT professionals needing to learn how to use Flash without any experience with the specific product more...

Workflow Navigation and Publishing in Flash 8 To recognize how to optimize workflow, create navigation, and publish movies The will be a range of in-training or established IT professionals needing to learn how to use Flash without any experience with the specific product more...

Visual Basic 6 0 Intermediate This course builds on the concepts learned in the first course, Introduction to Visual Basic 6.0, and covers more advanced topics leading to certification in Visual Basic. The student will review what was learned in the introductory course, and then begin learning more advanced development techniques and technologies.Related Exam: Microsoft Exam #070-176: Designing and Implementing Desktop more...

Visual Basic 6 0 Advanced This course covers techniques that Visual Basic programmers can use to enhance the interface, functionality and performance of their applications. Students will learn to create menus and toolbars. The course also introduces the student to ActiveX programming and the Common Dialog control. The course also shows students how to create and load documents using the File Access features of Visual more...

Globalizing ASP NET Applications To outline the issues and processes involved in globalizing and localizing an application Web developers who are familiar with the fundamentals of Microsoft ASP.NET and who wish to broaden their ASP.NET programming abilities, especially those pursuing MCAD or MCSD .NET certification more...

Testing and Instrumenting Web Applications in C To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification more...

Web Application Maintenance in C To introduce and describe techniques for monitoring web applications using the .NET performance monitoring API, the .NET Windows event log API, and Visual Studio Analyzer Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification more...

Testing and Instrumenting Web Applications in VB NET To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification more...

Web Application Maintenance in VB NET To introduce and describe techniques for monitoring web applications using the .NET performance monitoring API, the .NET Windows event log API, and Visual Studio Analyzer Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification more...

C 2005 Customized Programming To enable compatibility between COM and C# 2005, use reflection to call classes and data types, and customize a C# 2005 application for graphics, text, globalization, and e-mail Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

Visual Basic 2005 Customized Programming To enable compatibility between COM and Visual Basic 2005, use reflection to call classes and data types, and customize a Visual Basic 2005 application for graphics, text, globalization, and e-mail Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...

XML and Mobile Web Applications with C 2005 and ASP NET 2 0 To read, validate, and write data in XML documents, to read data, write data, and handle events in the XML Document Object Model (DOM), and to create custom mobile web applications Individuals who wish to use the .NET Framework 2.0 with Visual Studio 2005, C# 2005, and ASP.NET 2.0 to develop web-based client applications; individuals preparing for the Microsoft .NET Framework 2.0 Web-Based Client more...

XML and Mobile Web Applications with Visual Basic 2005 and ASP NET 2 0 To read, validate, and write data in XML documents, to read data, write data, and handle events in the XML Document Object Model (DOM), and to create custom mobile web applications Individuals who wish to