Instructor Led Staff Training Classes

Cisco Unified Communications IP Tel Part 2 v60 ...esigners, administrators, engineers, managers and support staff with the following responsibilities. o Maintain and configure a voice and data network which includes the Cisco Unified Communications Manager solution. o Require a fundamental understanding of the issues and solutions related to implementation of the Cisco Unified Communications Manager. Number of Days 5 Days more...

Cisco Unified Communications IP Tel Part 1 v60 ...esigners, administrators, engineers, managers and support staff with the following responsibilities. o Maintain and configure a voice and data network which includes the Cisco Unified Communications Manager solution. o Require a fundamental understanding of the issues and solutions related to implementation of the Cisco Unified Communications Manager. Number of Days 5 Days more...

CIPT Accelerated CIPT parts 1 and 2 v60 ...esigners, administrators, engineers, managers and support staff with the following responsibilities. o Maintain and configure a voice and data network which includes the Cisco Unified Communications Manager solution. o Require a fundamental understanding of the issues and solutions related to implementation of the Cisco Unified Communications Manager. * This course is more...

InDesign CS3 for QuarkXPress Users Our aim is to train industry professionals migrating from Quark Xpress to what is fast becoming the industry standard software. Trained by professionals who understand the intricacies and pressures of real-world issues. Learn to access features previously only available in Adobe Illustrator and Photoshop without leaving InDesign. Prerequisites Delegates should have good working knowledge of more...

Management and Supervision Skills ...sults through the effective management and supervision of staff. It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence. It is particularly recommended for anyone new to the role of management and supervision, for anyone who is considering taking on or applying for a new position that requires the more...

Presenting with Confidence ...lity X use paraphrasing effectively Designed For: Any staff conducting presentation Content: Presentation Fundamentals Presentation Overviews Characteristics of Effective Presenters Presentation Analysis Retention of Information Major Mistakes Speakers Make Natural Style Presentation Essentials Dealing with Anxiety Dealing with Difficult Situations Planning your Presentation Two Step more...

Effective Communication ...tress and anger X Mediate conflict Designed For: All Staff Content: Communication basics Effective communication Organisational management Organisation types and characteristics Communication flow Communication with different personalities Motivation Communication and motivation Assertiveness more...

Business Writing ...axes X Write customer focused letters Designed For: All Staff Content: The Building Blocks of Expression The Advantages of Writing The Disadvantages of Writing Parts of Speech Nouns Verbs Passive Verbs Pronouns Adjectives Adverbs Prepositions Conjunctions Interjections Punctuation Commas Apostrophes Correctness Spelling Specific Business Writing Sentences Getting Control of the Subject more...

Business Writing ...axes X Write customer focused letters Designed For: All Staff Content: The Building Blocks of Expression The Advantages of Writing The Disadvantages of Writing Parts of Speech Nouns Verbs Passive Verbs Pronouns Adjectives Adverbs Prepositions Conjunctions Interjections Punctuation Commas Apostrophes Correctness Spelling Specific Business Writing Sentences Getting Control of the Subject more...

customer services ...service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. Performance-Based Objectives Recognize the importance of delivering excellent customer service so that you can help to build, maintain, and increase your organization s customer base. Focus on the customer so that the individual is motivated more...

Project Management ...ormance baselines for a project. plan project quality, staffing, and communications. analyze project risks. define project procurement requirements. execute the project. control the project. close the project. Course Content Lesson 1: Initiating a Project Topic 1A: Select a Project Topic 1B: Create a Project Charter Lesson 2: Planning Your Work Topic 2A: Develop an Initial more...

Personal Finance Training ...t of the 1 day basic course) This course is intended for staff of all ages, people who don t have grounding in financial matters. This really is an introduction to the world of personal finances. Young people haven t had to think about tax, mortgages and pensions and generally tend not to understand these important issues. Course content includes: The Debt Spiral - remedial action should the more...

Effective Inductions ... difficult to take the time to ensure that new members of staff are assisted in the process of becoming integrated into the organisation. For many organisations, staff induction simply involves a whistle-stop tour of the building and a few colleagues cajoled into telling them briefly what's what. Others go for information overload, or a drawn out or inconsistent process that is neither more...

Training for Trainers ...The provision of internal training can enable experienced staff to impart essential skills and knowledge to their colleagues. However, training can only help an organisation to achieve its strategic objectives if it is well planned and delivered, and if the time and resources invested are worthwhile and cost-effective. This course will enable delegates to prepare and deliver effective more...

Emotional Intelligence at Work ...tively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers. This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social Competence. It more...

Acrobat 8.0 Professional for Business Users Office users, marketing personnel, IT staff, or anyone who needs to create PDFs from Microsoft Office Applications for archiving, emailing and electronic distribution who already have some knowledge of Acrobat or attendance on our intro course. Attendees will be able to create and configure PDF settings for Microsoft Word, Powerpoint and Excel from within Office. more...

InDesign CS2 for QuarkXPress Users This course is designed to make the transition to Adobe InDesign effortless and effective without the loss in productivity. With this aim in mind, course content focuses on the similarities between the two applications, and also highlights additional Prerequisites: Delegates should have good working knowledge of QuarkXPress. Who Should Attend: Designers, production staff or print professionals more...

Introduction To Sage Line 50 ...age in a commercial environment. WHO SHOULD ATTEND? All staff who need to learn how to use the Sage Line 50 accounting package. Note : Participants should be competent in operating a PC. COURSE OUTLINE Key Decisions Prior to Set Up Basic Configuration Account Coding Structures/Nominal Layout of Accounts Profit/Loss & Balance Sheet Design Financial Year Settings  more...

The Leading Edge: Leadership through Effective Communication Participants who complete this workshop will: * Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate accountability and courage when executing decisions and communicating with staff. * Improve staff performance by identifying and more...

Quickbooks Accounting Training Seminar This powerful enterprise total solution software will help you gain control of business finances and your entire operation. QuickBooks provides sophisticated tools to track and better manage your business. Its flexible report functionality makes it appropriate for owners, controllers or support staff to use. Learn how to create a QuickBooks company, enter sales, generate invoices and estimates, more...

Quickbooks 2008 Training - Introductory Level (1 Day) ...liminate transaction errors for new users * Train new staff faster and answer their QuickBooks questions * Build confident and increase my comfort level with small business accounting Course agenda * Tour QuickBooks 2008 using the Home Page and one-click navigation centres * Get organized (accrual accounting, terms, checklists) * Set up Customers and Vendors * Manage more...

Coaching A Leadership Skill This workshop addresses the needs of those who want to lead and inspire others in the corporate world. Completion of this workshop will result in: learning the key competencies of leadership including personal awareness, coaching and feedback, courage, self control and acceptance, conflict resolution...; demonstrate accountability and courage when executing decisions and communication with staff; more...

TRA - IT Security Harmonized Threat and Risk Assessment Workshop (5 Days) ...commend risk mitigation strategies based on TRA results), staff supporting the TRA process (auditors, legal, human resources, corporate security, IT operations, etc.) and senior risk management executives (those who fund risk management programs and assume residual risk for their organizations). For more information please call 1-877-313-8881 or copy this link into your browser: more...

Inventory and Warehouse Management Concepts and Practices No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing the goods and services of the firm. Like many other things that depend on human interpretation, control means different things to different individuals. This is a workshop for you, the warehouse or stockroom manager, the person in charge of what comes more...

Customer Service - Fundamentals Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. more...

Dealing with Difficult Clients ...ion with clients to avoid misunderstandings * Guiding staff to effective client management without risking the business or isolating the client * The indecisive client: save time and money by guiding a client who can t decide to making a final decision * Firing a client who is holding you and your business back. When and how to do it. * And much more. For more information more...

Leading & Motivating Others Location: Toronto Date: 2008-05-15 List Price: $399 Offered Price: $319.00 Seats Available: 2 * Motivate and inspire staff to reach goals * Evaluate performance objectively * Provide negative feedback without arousing defensiveness * Conduct productive coaching sessions For more information please call 1-877-313-8881 or copy this link into your browser: more...

ISO 20000 Consultant Certification Location: Toronto Date: 2008-05-23 List Price: $2495 Offered Price: $1996.00 Seats Available: 2 This accredited consultant program allows participants to master the ISO 20000 standard and prepare for the associated certification. On completion of this program, participants will have fully mastered this standard of IT service management. Benefits include: * Improved quality of service and more...

We Care Customer Service Training Location: Toronto Date: 2008-05-15 List Price: $225 Offered Price: $180.00 Seats Available: 2 The We Care Customer Service seminar offers managers and frontline staff new ways to provide exceptional customer service. The seminar offers: - Practical skills - Small group discussion - Time to ask questions For more information please call 1-877-313-8881 or copy this link into your browser: more...

Quickbooks 2008 Training - Introductory Level (1 Day) ...liminate transaction errors for new users * Train new staff faster and answer their QuickBooks questions * Build confident and increase my comfort level with small business accounting Receive a certificate of completion at the end of this course. For more information please call 1-877-313-8881 or copy this link into your browser: more...

Productivity Transformed Location: Ottawa Date: 2008-02-13 List Price: $575 Offered Price: $402.00 Seats Available: 2 For individuals, Productivity Transformed is an award winning 1-day workshop with 2 follow-up coaching sessions. In companies and organizations, Productivity Transformed is a complete productivity solution that combines face-to-face training with ongoing coaching. In Canada, Leadershipinc has tailored more...

The Cold-Call Fast Start Bootcamp Location: Town of Richmond Hill Date: 2008-02-01 List Price: $7500 Offered Price: $4500.00 Seats Available: 2 Know where your sales are coming from every month Forecast sales based on your knowledge of the lead generation pipeline Systematically create surges in sales based on increasing your lead pipeline Identify where leads are getting stuck and devise strategies to un-stick your leads more...

Best Practices for the Multi Project Manager - 2 Day Seminar ...f managing multiple projects * Learn how to balance staff and workload while reducing risk and conflict * Recognize which projects are top priority and which are not * Improve personal time management and communication throughout the organization * Keep projects on track, on time and on budget What You Will Cover * Prioritize projects * Negotiate more...

How skillful leaders develop winning competitive strategy and respond to change? ...oduction ==================== Leaders need to view their staff as partners rather than subordinates, recognizing and liberating their talents. There has been emphasis on creativity and flexibility in the work arena. Yet, some managers still resent their subordinates proposing new ideas. Leadership is irrelevant and managerial excellence ineffective if your organization does not impact the more...

How great leaders get great results? ...company of a few years back. This makes it difficult for staff to remain loyal to the corporation. Employees are loyal, not to an organization, but to an identifiable human being, usually their manager. How to become an employer of choice? The eight principal factors considered by most workers are the company, the culture, enlightened leadership, care of people, growth and opportunity, more...

RE-inventing Leadership & Corporate Entrepreneurship ... for all executives and managers with general management, staff or functional responsibilities. Young, high flying managers selected for accelerated development and identified as potential leaders cannot afford to miss this high intensive training program. David Wee Founder & CEO - DW ASSOCIATES PTE LTD / ASIA SPEAKERS BUREAU (ASB) Chief Executive for Asia - LONDON SPEAKER BUREAU Vice more...

How to make competition irrelevant? ...while motivating them to improve business results. Every staff member is unique, with different talents, different aspirations, different needs, and different motivations. Even these will vary at different phases of their lives. When the successes and failure of companies are examined, it is clear that achievement over the long-term depends on the ability to innovate, and take the leadership more...