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Staff Training Seminars and Classes

From Taylor Performance Solutions, Inc.

A Supervisor Quick Start Workshop

Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance ! more...

Managing Conflict

Understand the elements of conflict, recognize conflict management styles, tips for handling conflict, tips for avoiding conflict, enhance conflict management skills. 1/2 day for staff and additional 1/ 2 day for managers. more...

From Business Coach Philippines

Telephone Etiquette Training The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers. more...

From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute

Project Management in Action Managing World Bank Projects ...r the business opportunity. Explain the role of the bank staff. Know how to advertise procurement notice. Identify those who can help in case of problems during the publication process. Resource Guide: Project Cycle Resource Guide: Business Opportunities Basic Resource Guide: Business Opportunities a Pipeline Resource Guide: Business Opportunities a Implementation Resource Guide: more...

Comprehensive Real Estate Management

... - Organisational Structure: An Introduction - Line and Staff Relationship - Authority and Power: A Distinction - Recruitment and Selection: An Introduction - Minimising Time, and Maximising Objectives, in Meetings - Motivating Workers: A practical Illustration - An Introduction to Organisational Development - Client Care For Real Estate Managers - Who is a a front-line staffa ™? more...

Human Resource Management HRM in the Oil and Gas Industry

...nderstanding of the desirability of a limited turnover of staff. - Demonstrate their ability to determine the type of commitment that motivates particular individuals to join an organisation. - Have designed ways of stabilizing staff turnover/ high turnover. - Be aware of how personnel demand forecast (PDF) is conducted. - Demonstrate their ability to conduct a human resource audit. more...

Oil and Gas Operation for Oil and Gas Non-Technical Staff

General Contents, Concepts and Issues 1. Oil and Gas Conceptual and Contextual Exploration - 3-D Seismic - 4-D Seismic - Abstract of title - Acidizing a well - AFE (Authorization For Expenditure) - Annular space - Annulus of a well - Anticline - API gravity - Associate gas - Barrel Standard - Basement rock - BCF (billion cubic feet) - Behind pipe - Biomass - Bleeding core - more...

Change Management and Executive Leadership in Organisations

...ir relationship with employee satisfaction and subsequent staff turn over level - Point to specific empirical research supporting the relationship between participative leadership 2. Leadership Styles By the conclusion of the specified learning and development activities, delegates will be able to: - Distinguish between control and influence administrative strategies - more...

Executive Leadership and Corporate Communication

...ir relationship with employee satisfaction and subsequent staff turn over level - Point to specific empirical research supporting the relationship between participative leadership C. Information Gathering, Processing and Presentation By the conclusion of the specified learning activities, participants will be able to: - Distinguish between data and information - Assess the more...

Managerial Facilitation of Value-Added Customer Service Excellence Course

...rvice Provider And Manufacturer - Value Of Front-Line Staff To Organisational Effectiveness - Features Of A Client-Driven Organisation - How Can We Assure Clients That They Are Getting A Good Deal? - Working Towards Clientsa ™ Continued Accessing Of Service 2. CREATING VALUE THROUGH SERVICE EXCELLENCE - The Sales Of Goods Act - Legal Interpretation Of a Fitness For more...

Human Resource Management HRM Selected HRM Modules from HRM A Practitioners Approach

Human ResourceTraining and Development Management ... a Investors In People (IIP): The British Model 7 Staff Performance Appraisal By the conclusion of the established learning activities, delegates will be able to: a Locate performance appraisal within performance management structure a Determine the objectives of performance appraisal a Illustrate the organisational individual and subsystems benefits of performance appraisal a more...

Managing Individual Performance

...evelopment plans - Performance and reward cycle 2.) Staff Performance Appraisal OBJECTIVES: - Locate performance appraisal within performance management structure - Determine the objectives of performance appraisal - Illustrate the organisational individual and subsystems benefits of performance appraisal - Explain at least three appraisals systems - Evaluate the more...

The Management of Human Resource

...#153; Welfare and Benefits - Industrial Relations - Staff Appraisal - Training - The strategic significance of human resource management. - Concerns of human resource management: - Recruitment - Selection - Motivation - Human Resource Planning - Workforce Management Strategy - E. g. Workforce Flexibility - Flexible Working Strategy 2.) Human Resource more...

SAP and Joint Venture Accounting ...vided with knowledge that can be shared amongst their own staff and colleagues, and to other departments within their organisations. The awareness and understanding of the various financial techniques available will enable delegates to communicate better with financial professionals, within and external to their organisations, and to become more effective managers. This will be achieved more...

Organisational Structure and Control Systems

...ker autonomy to permit when dealing with highly motivated staff - Indicate when managerial control should be relaxed, to facilitate organisational development and continuous profession al development CONTENT: - Traditional control systems - Modern control systems - Management Information System - Computerised Information systems - Information speed - Information retrieval - more...

Employee Resourcing and Worker Motivation

...nderstanding of the desirability of a limited turnover of staff. - Demonstrate their ability to determine the type of commitment that motivate particular individuals to join an organisation - Have designed ways of stabilizing staff turnover/ high turnover - Be aware of how personnel demand forecast (PDF) is conducted - Demonstrate their ability to conduct a human resource audit - more...

Executive Leadership and High Performance Team Management

...ir relationship with employee satisfaction and subsequent staff turn over level Point to specific empirical research supporting the relationship between participative leadership behaviour and organisational effectiveness 3.) High Performance Teams - Provide at least three alternative phrases for the concept of high performance teams - Illustrate the value of high performance teams in more...

Employee Resourcing Recruitment and Selection

Client or Customer Care

...: 1. Demonstrate an understanding of value of front-line staff to organisational effectiveness; 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs; 3. Exhibit a a functionala ™ level of interpersonal relationship; 4. Communicate effectively with clients, colleagues, juniors and managers; 5. Demonstrate an more...

Advanced Financial Accounting ...vided with knowledge that can be shared amongst their own staff and colleagues, and to other departments within their organisations. The awareness and understanding of the various financial techniques available will enable delegates to communicate better with financial professionals, within and external to their organisations, and to become more effective managers. This will be achieved more...

MSc Human Resource Training and Development Management

Human ResourceManagement a Practitioners Approach

From PetroEDGE

6th run in Asia LNG FUNDAMENTALS Master the Essential Commercial and Technical Forces Driving the Global LNG Value Chain 31st Oc

About this training course The 21st century has been coined the century of gas. The course will address the fundamental technical and economic factors that have driven and will drive the successful development of natural gas reserves by means of an integrated liquefied natural gas (LNG) project. The current exponential growth in the use of natural gas through international trade in LNG is more...

From Dragon Teambuilding Int. Ltd.

The Sommelier for a Day Challenge

...g and motivational experience for the participants. Your staff will be refreshed by liberal shots of humour! There are no wine bores in our team, you are there to have fun, while absorbing new skills, as well as fine wines! These wine tastings are highly interactive, and very effective team-building events. Where else can you work with your colleagues and be rewarded with local wine whether more...

From Calyptus Consulting Group

Essentials of Contracts

This 2-day program focuses on the value of contracts and provides the supply management professional with an overview of the legal principles and contract management. Participants will learn to accurately document the results of their agreements with suppliers; learn the key aspects of the Uniform Commercial Code and critical terms of the buyer-supplier relationship; understand the various types more...

Procurement and the Law, Contracts, and Ethics

... out of your agreement, understand how to work with legal staff, and learn how to act ethically when performing procurement activities. Specific topics include how to: conduct business legally with vendors and customers; understand key laws that affect your role as a supply management professional; identify your legal and ethical obligations and liabilities; identify issues that require more...

From Lorman Education Services

Litigation Skills for Legal Professionals

Benefits strong Do you have the most effective litigation skills? /strong In civil litigation, paralegals and legal assistants perform critical functions related to the maintenance and organization of the case, especially relating to discovery issues. The importance of a properly educated and trained paralegal or legal assistant increases as the complexity and magnitude of a case increases. more...

Medicaid and Elder Law: Representing Clients in a New Legal Landscape

Benefits strong Learn proven strategies for navigating the Medicaid maze. /strong Discover how to protect your clients' assets and provide the high-quality services they're looking for. To properly advise our increasing elder population, it's essential that you know the fundamentals of Medicaid and elder planning. Attend this vital seminar and explore the complexities of Medicaid eligibility, more...

Developing Behavioral Plans for Aggressive Children

... a lot to consider in this dizzying process - educational staff, parents, a slew of regulations and - most importantly - the student whose behavior has become a challenge. Take control of your classroom. Register for this seminar and discover how you can use behavior plans to create a peaceful learning environment. Find out how you can manage aggressive behavior while maintaining education more...

False Claims Litigation Benefits strong Discover how to navigate the minefields of false claims litigation with ease. /strong Join us for this innovative seminar and get up to speed on how to respond to qui tam investigations and claims. Understand the intricacies of the False Claims Act. Get a handle on complicated issues surrounding whistle-blower litigation. Avoid problems down the road by protecting yourself and more...

Discovery Skills for Legal Professionals Benefits strong Do you have the latest and most effective strategies for navigating the discovery process? /strong Join us for this must-attend seminar and get valuable information to help you develop and enhance your litigation skills in order to better assist attorneys. You will get helpful hints and key tools of the trade to help you become more efficient and effective as a key member of the more...

Premises Liability and Negligent Security Benefits strong Injuries on someone else's property happen every day but who is liable for the damages? /strong Attend this seminar and get a detailed overview of premise liability law in Florida, focusing on slip and fall and negligent security law. This seminar is designed to provide you with a practical approach to issues in this area of the law. Understanding the legal arguments and more...

From Bold New Directions

Management Essentials Management Essentials is a practical management training seminar that teaches new and developing managers essential skills required by their role. The focus is on day to day skills that managers need to motivate staff, delegate tasks, supervise teams. Participants in this workshop will appreciate a blended approach to learning that includes instruction, examples, group discussion and more. more...

Think On Your Feet ®

Think On Your Feet ® is a core competency in leading edge organizations. It is the platform on which to build speaking, presenting, writing & negotiation skills. Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact. This globally acclaimed workshop actually trains leaders and front line more...

From Lorman Education Services

Standardized Field Sobriety Tests

Do you have the latest and most effective strategies for dealing with SFSTs? Attend this cutting-edge seminar and get helpful strategies on handling ethical issues in sobriety tests. You'll gain a clear understanding of the historical development of standardized field sobriety tests. Meet the challenges ahead and find out what you need to know about cross-examinations of the arresting officer. more...

Discipline of Students With Special Needs

... how you can avoid complaints, work more efficiently with staff and parents, and - most importantly - successfully and legally modify inappropriate behavior. Spend less time caught up in disciplinary hassles and more time actually teaching. Attend this informative seminar and learn how you can handle your classroom with confidence. You'll get the tools you need to make legally compliant more...

Easements, Covenants and Similar Rights

You've found yourself face-to-face with an easement - now what? You can get what you need from your real estate despite the intimidating complexity of easements, covenants and rights of way. Whether you're looking to comply with them, fight them or draft them, our local experts will give you the know-how you need to succeed - without getting caught in exhausting and expensive legal battles. Come more...

Internet Researching for Paralegals

Ensure nothing gets overlooked - get effective Internet research tips for paralegals. Find out how to be the one your attorney or firm relies on. In our fast-paced legal world, we're often asked to find information about someone or something - usually at a moment's notice. Attend this seminar and get the practical tips you need to be an effective Internet researcher. Get a firm grasp of how to more...

Paralegal Ethics

Ethics for Paralegals - Ethics one of the most important topics in the practice of law! The use of paralegals has become common in the legal profession; however, most states have no specific regulations with regard to paralegal training or certification, which results in many ethical areas of concern for lawyers as well as paralegals. Attend this valuable seminar and get up to speed on key more...

From Wintrac Inc.

Fundamentals of Customer Service Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. You can get a complete list of other Business Skills classes at more...

CICS for System Programmer ..."CICS for System Programmer " is geared towards technical staff new to the CICS environment. In this course, the participant will learn how a CICS system is put together: resource definitions, system utilities both online and offline, System Initialization tables, CICS JCL, system datasets are subjects covered in depth in this course. We also discuss CICS storage management, CICS communications more...

Customer Care for IT Telephone Support Staff This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality more...

Facilitation Skills for IT Staff ...es in the working environment. Increasingly these days IT staff are asked to facilitate or 'run' meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end-users and IT people are meeting to discuss major projects. The course involves participants working on processes and more...

ITIL Foundations Certification - IT Service Management Best Practice Framework(itil) ...staff, this course provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and reduce long-term costs. Participants learn in more...

ITIL Foundations Certification - IT Service Management Best Practice Framework ...staff, this course (student guide) provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and reduce long-term costs. more...

ITIL V3.0 Foundation for IT Service Management ...urse is designed for all levels of IT Service and Support staff. This courseware provides IT professionals with the knowledge to write the accredited industry certification exam for ITIL ® Foundations certificate in IT Service Management. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL V3. At this more...

From SpringPeople Technologies Private Limited

Cloud Computing Infrastructure Jumpstart

Objectives: At the end of Cloud Computing Infrastructure Jumpstart training course, the participants will have the understanding of: * Fundamental concepts and Architecture of Cloud Computing * Design and Deployment of a Cloud Computing Infrastructure. Suggested Audience: * IT management, Developers, Consultants, and Support Staff * Business Managers, Analysts, and Process Owners more...

From Inter-Networkz

Internetworkz CCNA Training Bangalore India ...remium training centre, the ambience is welcoming and the staff are very helpful making it a very friendly and effective environment to start your Cisco Network Engineering Career. Another advantage is that the centre is that it is equipped with adequate equipments for your upgradation post CCNA as well as certified and experienced trainers at the CCNP/ CCSP/ CCVP and CCIE levels. We have more...

CCNP Training

...remium training centre, the ambience is welcoming and the staff are very helpful making it a very friendly and effective environment to start your Cisco Network Engineering Career. Another advantage is that the centre is that it is equipped with adequate equipments for your upgradation post CCNP as well as certified and experienced trainers at the CCSP/ CCVP and CCIE levels. We have one of more...

From Pitman Training Centre London

Time Management Seminar ...staff effectively plan and confidently prioritise their workload to ensure their own and their manager's objectives are achieved. You'll learn to take charge of your day and respond productively to changing priorities. Reduce stress and improve efficiency! Only 306. 48 pp. Book Now! Call 020 7025 4700 This seminar is a must if you often find yourself working late, and is more...

Better Business Letters Seminar

...dents or more, at your premises or ours. It's aimed at staff tasked with drafting effective business communication. During our intensive, one-day seminar students will learn: How to express themselves persuasively using plain English and the correct tone. The essential rules of grammar, punctuation and spelling as they apply to business letters. To develop accuracy, brevity more...

From Gaddon Consultants

Radio Frequency Engineering Fundamentals

This is an introductory course designed to give management and sales staff a working background knowledge of RF engineering. For engineers this course is also a gateway into more in depth short courses on further aspects of RF engineering. The course is tutor led over 2 days with practical demonstrations and exercises to reinforce aspects of RF engineering. This course is run in Yorkshire and more...

From MicroTrain

PMP Certification Training

...efining the scope of a project; organizing, planning, and staffing it; risk identification and management; scheduling; cost management and estimating; procurement management; project integration management; team development; contract administration; project control; cost and schedule performance measurement; and much more. Show your next prospective employer that you have a full grasp of more...

MCSE Certification Training ... your business is ready to leverage the skills of your IT staff and boost your overall profitability, then it may be time for Microsoft Certified Systems Engineer training. When you need serious MCSE / MCSA certification training using personalized solutions at top facilities in the Chicago area, look to MicroTrain. With a broad training schedule that can even be customized for your company's more...

CompTIA A Certification Training ...r A+ certification When it's time to connect your IT staff with their next level of training and certification, MicroTrain offers it all. We provide CompTIA training for the A+, Network+ and Security +, as well as for Microsoft, Cisco, IBM, RedHat and more. You can use MicroTrain as your local, personalized training center for on-going staff training, or simply set up a customized more...

From Lumenbrite Training

Acrobat 9 Professional Go Green Training

Produce engaging PDF documents using text, graphics, animations, video, and sound in this two day Adobe Acrobat training. Collaborate with your staff to comment and modify documents. Learn how to implement advanced PDF security features like digital signatures and password protected documents. more...

From Alan Mars

Presentation skills London N1. Speak with Confidence! Voice coaching! Presentation skills training in London N1

CONFIDENCE TIPS, VOCAL COACHING & PRESENTATION SKILLS DATE; Sunday 21st June TIMES; 12. 00 until 5. 00pm COST: 55 VENUE: Movingartsbase, 134 Liverpool Road, Islington, London, N1 1LA Reliable confidence is based on the repeated practice of surprisingly simple procedures. Experience Alive Relaxation, Energy & Flow during presentations, meetings or any challenging situations. more...

Voice Care Voice Care and Alexander Technique for teachers... Hoarse? Straining vocally? Poor postural alignment? The Alexander Technique is well known as a method for dealing with bad backs and the stresses and pains of modern life. It is also an extremely effective method for dealing with voice and breathing problems. F. M. Alexander was an actor who experienced voice and breathing problems on more...

Speak with Confidence. Free Your Voice. Presentation Skills Training. Brighton & Hove, East Sussex, BN. September 24th

SPEAKING WITH CONFIDENCE & FREEING YOUR VOICE Hove. Sunday 24th September 2006. Developing personal presence Voice-work and centering techniques Structuring your thoughts Reading your audience Alexander Technique "Novice" presenters especially welcome! VENUES - 26 Ventnor Villas, Hove , BN3 3DE TIMES - Workshops run from 11am until 4. 30pm COST & BOOKING - 49 per workshop more...

Voice problems? Sore throat? Hoarseness? VOICE CARE & ALEXANDER TECHNIQUE for TEACHERS. Teachers voice care London, Sussex & UK

...erage for the population as a whole. A quick poll of your staff will most likely reveal an additional host of stress and musculo-skeletal problems. An integrated approach makes perfect sense. Alexander Technique is better known as a method for dealing with the aches and strains of modern life - posture, bad backs, stress management etc. F. M. Alexander was, in fact, an actor who experienced more...

Voice problems? Sore throat? Hoarseness? Stress & strain? VOICE CARE & ALEXANDER TECHNIQUE for TEACHERS. London, Sussex & UK

From Meirc Training and Consulting

Certified Purchasing Professional - Dubai

By the end of the program, participants will be able to: Learn the important organizational role of the purchasing department. Acquire the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train the purchasing staff. Decide when to buy or lease based on key purchasing factors. more...

Certified Purchasing Professional - Materials Management

Learn the important organizational role of the purchasing department. Acquire the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train the purchasing staff. Decide when to buy or lease based on key purchasing factors. more...

HR for Non-HR Managers - Human Resources Management By the end of the program, participants will be able to: Allow participants to fully understand the all important role of intangibles in generating organizational success. Show how Non-HR Managers can add value to the people process and hence grow their HR capability. Give Non-HR-Managers a better understanding of the different HR functions. Demonstrate to the Non-HR manager how he/ she can play more...

Certified Purchasing Professional

Realize the important organizational role of the purchasing department. Use the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train the purchasing staff. Decide when to buy or lease based on key purchasing factors. more...

Certified Purchasing Professional ' This program is designed for Senior buyers, purchasing supervisors, purchasing managers and other material management personnel. This program is worth 25 NASBA CPE?s. Learn the important organizational role of the purchasing department. Acquire the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train more...

ASQ Lean Six Sigma Green Belt ...ically come from finance, quality and business operations staff functions. Many have direct intervention as process owners or stakeholders. Learn how to function as a ?tools application? member of a six sigma team. Lead and execute process-level improvement projects. Collect process data and develop process maps. Develop statistical hypotheses using simple statistical tools. Design simple more...

Finance for Non-Finance Professionals ...staff from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE?s. Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners?equity. Interpret the financial health of a company more...

Mastering Business and Financial Modeling using Excel ...for Business analysts and professionals, supervisors and staff from any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE?s. Note: This is a hands-on training program using Laptops/Computers. Use Microsoft Excel in business finance more more...

Professional Skills for Finance and Accounting ...g managers, senior finance officers, accountants, finance staff and analysts. Prerequisites: none. This program is worth 25 NASBA CPE?s. Gain knowledge of essential skills to enhance their ability to run the Finance Department. Manage finance functions in an organized and professional manner. Understand the reporting requirements for the Finance Department. Become skilled at more...

Generally Accepted Accounting Principles GAAP 2008 Update ...ng supervisors, accounting managers and junior accounting staff who want to upgrade their accounting skills with the newest Generally Accepted Accounting Principles. This program is worth 25 NASBA CPE?s. Explain and interpret Generally Accepted Accounting Principles. Interpret accounting treatment for assets, liabilities, and owners? equity transactions. Apply Accounting Principles in more...

Implementing and Managing a Customer Complaints System

...Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s performance.Learn to more...

Finance for Non-Finance Professionals

...staff from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE s.Learn the functions of financial management.Understand the four key financial statements: balance sheet, income, cash flow and changes in owners equity.Interpret the financial health of a company or profit more...

Mastering Business and Financial Modeling using Excel

... for Business analysts and professionals, supervisors and staff from any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE s.Note: This is a hands-on training program using Laptops/Computers.Use Microsoft Excel in business finance more more...

Finance for Non-Finance Professionals

Mastering Business and Financial Modeling using Excel

High Performance Teams

This program is designed for Managers, supervisors and staff whose job involves building teams as well as working in teams. This program is worth 25 NASBA CPE s.Identify team strengths and blind spots after analyzing their personal styles and preferences.Distinguish between groups and teams and list the major characteristics of effective teams. Make decisions by consensus through participating in more...

High Performance Teams

Maintenance Management for Buildings & Facilities

Objectives: By the end of the program, participants will be able to: Understand how to manage effectively building and facilities maintenance. Structure a cost saving project and determine the required changes. Set up a work order system, PM procedures and task lists. Estimate custodial work, conduct craft training and increase the motivation of maintenance staff. more...

Certified Purchasing Professional

Objectives: By the end of the program, participants will be able to: Learn the important organizational role of the purchasing department. Conduct accurate supplier analysis. Evaluate the performance of the department at the macro level. Know when and how to train the purchasing staff. Decide when to buy or lease based on key purchasing factors. Improve the efficiency of buying goods and more...

From Mullan Training

Introduction To Sage Line 50

...age in a commercial environment. WHO SHOULD ATTEND? All staff who need to learn how to use the Sage Line 50 accounting package. Note : Participants should be competent in operating a PC. COURSE OUTLINE Key Decisions Prior to Set Up Basic Configuration Account Coding Structures/Nominal Layout of Accounts Profit/Loss & Balance Sheet Design Financial Year Settings more...

From Contacts Plus

Workforce management

...s become more complex, the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor. more...

Complaints handling

...staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it is face to face, on the more...

Critical Elements of Customer Service ...cal Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual more...

Customer Loyalty and Retention ...arget Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Customer satisfaction is WORTHLESS, customer loyalty is PRICELESS. Loyal is the most difficult of the customer service goals to achieve. But once you have it, you have something your competition will never have. This two days workshop is your goal more...

Complain Handling and Resolution ...omplain Handling and Resolution Target Audience: All staff in customer service environment. Program Duration: 2 days Program Overview: Todaya ™s workforce is experiencing job burnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal more...

Selling Smarter Cross Up Selling Techniques ..., Cross & Up Selling Techniques Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: Ita ™s no secret that selling has changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and listened to. more...

Prospecting For Leads ...Staff in customer service & sales environment. Program Duration: 2 days Program Overview: Prospecting is the key to your success. Your success today is a result of the prospecting you did six months ago. Become skilled at networking and remember the old 80/ 20 rule. Know who to target and how to target them, and remember to do some prospecting every day through warming up cold calls, more...

Overcoming Objections to Nail the Sale ...ing Objections to Nail the Sale Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This two days workshop will help you plan, prepare, and execute proposals and presentations that address customer more...

Telemarketing Using the Telephone as a Selling Tool ...the Telephone as a Selling Tool Target Audience: All Staff in call center environment. Program Duration: 2 days Program Overview: Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This workshop will show you how the telephone can more...

Dynamite Sales Presentations ...arget Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: A great sales presentation does not demand you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your more...

Building Relationships for Success in Sales ...Target Audience Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. more...

Communication Strategies ...Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help more...

Get organized for peak performanceTime Management ...agers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, organize your work flow, learn how use your planner effectively, and delegate some of your more...

Negotiating For Results ...arget Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental fact of life at any level. more...

The Minute-Takers Workshop ... Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are more...

Conflict Resolution Getting along in the Workplace ...ctive techniques for intervention strategies. Strengthen staff trust and morale. Become more confident of your ability to manage conflicts to enhance productivity and performance. Program Contents: The positives and negatives of conflict. Types of conflict. The Johari Window. The five stages of conflict. Your conflict resolution style. The Communication Funnel. Questioning and more...

From silicon beach training

Leadership Training

This Leadership training course will help managers and leaders develop their skills to influence and motivate staff to achieve exceptional performance. This Leadership Skills training course will also provide you with a tool-kit of ideas to increase your leadership skills back in the workplace. more...

From Contacts Plus

Safety in the Workplace ...agers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance management issues. How more...

Facilitation Skills ...be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of meetings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new more...

Business Etiquette ...Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you more...

Control Anger Before It Controls You Anger Management ...rols Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us more...

Business Writing That Works ...Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about writing either as a process or as a product, the finished more...

Skills for Administrative Assistant ...ls for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest more...

Problem Solving Decision Making ...arget Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two days workshop more...

Building Your Self Esteem and Assertiveness Skills ...Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be enormously painful. more...

Dealing with Difficult People ...staff in work environment. Program Duration: 2 days Program Overview: Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in their lives. This workshop will help you identify some more...

From Vyomlabs Pvt. Ltd.

Accredited IT Service Managers Training & Certification

...sultants in IT Service Management; * Managers and staff those who are involved in implementing ITIL or advising on ITIL. Our instructors draw upon ITIL's Service Delivery and Service Support publications. ITIL knowledge, experience and newly acquired insight are each applied and tested through various case studies allowing the participants to develop an understanding of the more...

ITIL V3 Foundation Training, Accredited

...or Manager's Certificate in IT Service Management. * Staff entering an IT environment who might have day-to-day responsibilities within one or more of the service management disciplines. * Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework. * Other staff whose more...

From SilkWeb Consulting & Development LLC

Excellent Customer Service

The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This more...

From Business Industrial Network

On-site Customized PLC Training

Allen Bradley PLC Training (Specialize in Allen Bradley slc500, plc5, RSLogix PLC Training) Business Industrial Network provides on site, customized program logic controller (PLC training), for your maintenance staff. This is yet another way we are responding to our customers needs. Our survey of over 100 companies and corporations reveals two well known facts. 1. The most unplanned more...

From Mitchell Phoenix

Foundations of Management Excellence

Building a Strong Foundation A course to establish strong management a Foundations of Managementa lays the foundation for effective management and defines the principles of leadership and management excellence. It is a course for professionals seeking to build their career in management. This highly interactive and practical course will assist managers to learn and apply effective more...

From Bureau Veritas Training

AS9100 Revision C - Transition Internal Auditor training

...AS9101D. It is beneficial to company management, quality staff, consultants, trainers and internal auditors seeking a detailed understanding of the new AS standard specific requirements. Topics include; * Detailed review of Aerospace Quality Standard AS9100: 2009 and AS9101D, including impacts to ISO 9001: 2008 and OASIS Database * Industry Interpretations, Expectations, Changes and more...

From SmartStorming: Unleashing Innovation Through New Ideas

SmartStorming Lunch & Learn Overview

For top executives, support staff, everyone in your company not directly engaged in more extensive SmartStorming training. This program includes a basic overview of the SmartStorming process, principles and tools, plus hands-on exercises specifically designed to foster enthusiasm, understanding and support for the SmartStorming system, and generate "buzz" throughout the your organization. more...

From H2 Training & Consultancy Ltd

Management and Supervision Skills

...sults through the effective management and supervision of staff. It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence. It is particularly recommended for anyone new to the role of management and supervision, for anyone who is considering taking on or applying for a new position that requires the more...

Effective Inductions

... difficult to take the time to ensure that new members of staff are assisted in the process of becoming integrated into the organisation. For many organisations, staff induction simply involves a whistle-stop tour of the building and a few colleagues cajoled into telling them briefly what's what. Others go for information overload, or a drawn out or inconsistent process that is neither more...

Training for Trainers

...The provision of internal training can enable experienced staff to impart essential skills and knowledge to their colleagues. However, training can only help an organisation to achieve its strategic objectives if it is well planned and delivered, and if the time and resources invested are worthwhile and cost-effective. This course will enable delegates to prepare and deliver effective more...

Emotional Intelligence at Work

...tively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers. This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social Competence. It more...

From SETTEC

Leadership Development Team Building

Understanding the real meaning of leadership. Recognizing the difference between leadership and management. Get to know how do leaders lead? Familiarize with the Employee performance management. Improve the leadership and self and others motivational skills. Familiarize participants with better method for managing people. Identify motivation difficulties and assist managers and more...

Customer Service Excellence

A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective. more...

From WWP Training Ltd

Essential Employment Law A Must for all Managers Legal constraints on employers are continuing to increase and are becoming even more complex to administer and apply. It is therefore essential that employers, managers and HR departments are up-to-date with legislation and understand how to apply it at work. This programme is for you if you are involved in the employment and management of staff. It is particularly more...

ITIL Operational Support and Analysis ...offers a natural career development path for practitioner staff who already hold the ISEB/ EXIN ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service Management or the version 2 to version 3 more...

ITIL Planning Protection and Optimisation ...offers a natural career development path for practitioner staff who already hold the ISEB/ EXIN ITIL ® Foundation Certificate. Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Professional Qualifications The course forms part of the ITIL ® Intermediate more...

ITIL Service Capatibility Release Control and Validation ...offers a natural career development path for practitioner staff who already hold the ISEB/ EXIN ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service Management or the version 2 to version 3 more...

ITIL Service Offerings and Agreements ...offers a natural career development path for practitioner staff who already hold the ISEB/ EXIN ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service Management or the version 2 to version 3 more...

ITIL Continual Service Improvement ...cle. It offers a career development path for practitioner staff who already hold the ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service Management or the version 2 to version 3 bridge more...

ITIL Service Strategy ...le. It offers a career development path for practitioner staff who already hold the ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service Management or the version 2 to version 3 bridge more...

MSP Foundation Aims This programme is aimed at managers who have recently been given a programme role, for programme support staff, for specialists contributing to a programme, and for senior executives directing a programme. Prerequisites There are no prerequisites for this course. more...

Conducting Performance Reviews Developing skills for successful performance reviews The performance review is an important tool in the performance management cycle. They are a vital mechanism for line managers to assess, develop and motivate staff. This programme is for you if you are a line manager who wants to realise the benefits of reviews and maximise their contribution in the performance management cycle. It will more...

Giving and Receiving Effective Feedback ...al tool for managers in maintaining standards and helping staff reach their full potential. Staff who understand what is expected of them are more motivated and perform more effectively. This programme is for you if you want to develop your own skills in order to improve organisational effectiveness, implement a continuous development of individuals and teams and encourage individuals to more...

Driving High Performance "A process that contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance." Armstrong and Baron Performance management should be strategic, in that it involves broader and longer-term organisational goals, whilst linking various aspects of the business, people management, individuals and teams. This involves identifying more...

Customer Focus on the Telephone You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment a and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is more...

From Fintuition

Credit Derivatives and Hedge Funds

This course is aimed at prime brokerage staff, hedge funds and fund of funds, institutional investors and others wishing to gain a thorough understanding of credit derivatives as they are used by hedge funds. The course will test knowledge on a continuous basis by use of realistic scenarios for all. more...

From POTIFOB Ltd

PRINCE2 Foundation

...able for project managers, team managers, project support staff, quality assurance staff and anybody else who: - Is involved in or runs projects - Wishes to get to know the PRINCE2 method - Would like to obtain a globally recognised certificate of his/ her project management knowledge The PRINCE2 Foundation course will give you an answer to the following questions: What do you need more...

From Control Security Limited

Edexcel Level 3 BTEC Award in the Delivery of Conflict Management This course is taught to people who will be provding Conflict mangement training to staff within the workplace . This is a requirement to teach the SIA conflict mangement section of the Door Supervisors Vehicle Immobilsation course and many more more...

From Fintuition

Understanding Basel II

A practical look at Basel II for the operations department. There has been a lot in the press about Basel II from a risk management point of view but very little on the impacts to operations. This course seeks to redress the balance giving operations managers and their staff an overview of the key points of Basel II and then looking in detail at the operational aspects. The course is a very more...

Securities Operations Clearing & Settlement

... course provides securities operations managers and their staff with a comprehensive and thorough survey of the changes to securities operations both from a regulatory angle, particularly MiFID and Basel II, and also from a survey of the way that the clearing and settlement part of operations is under going changes. Explains key processes and the roles of the different players, highlighting more...

From Everrise Training & Consultancy

English Language Communication Course For Company Staff

This course will enable you to effectively speak and write professional and clear business correspondence in english. Speak confidently and effectively, master good communication skills. This will enable you to perform better at work, to use english effectively at the workplace as well as socially and to do your job with more confidence. You will learn how to write clear emails and letters, as more...

From Medical Services Training

Intermediate Medical Terminology The Intermediate Medical Terminology Course is designed to increase delegatesa knowledge of medical terminology in certain medical specialties in order to develop their own competence and confidence and maximise the effectiveness of patient care. The objectives of the course are to enable delegates to be able to: a identify root word terminology relating to: -ear, nose and throat (ENT) & more...

Introduction to Medical Terminology ...staff working in a healthcare or health insurance environment. The course will enable delegates to be able to: - explain the concept that medical terminology can be broken down into component parts of prefixes, root words and suffixes; - state the meanings of commonly used prefixes, suffixes and root words in medical terms; - decipher terminology associated with various diseases; - more...

Advanced Medical Terminology

...staff working in a healthcare or health insurance environment. The course will enable delegates to be able to: a consolidate their knowledge of medical terminology; a state the meaning of medical prefixes and suffixes at an advanced level; a identify root words and basic anatomy of: -digestive system; -skeletal system; -dermatology; -gynaecology; -nervous system; more...

From Opposite Leg Creative Company Ltd

Public Speaking This is a stand-alone course; you needna ™t provide us with any presentation examples, so it works perfectly as part of a general staff training programme. Many of us are required to present, but few of us receive any training in how to do so comfortably and effectively. This enjoyable one day course will provide you with the presentation skills and understanding you need to become a more...

CPD for Teachers Teaching is a physically exhausting profession, with constant demands placed upon your reserves of energy. It is vital to have techniques to hand for maintaining and looking after yourself during a busy school term, without sacrificing those qualities that make you an exciting, inspiring classroom presence. We lead your staff through a whole or half day session in techniques used by more...

Team Building - The Shared Meaning ...f the ensemble theatre company to unify any department or staff team. Dona ™t worry this day does not involve singing, dancing or pretending to be a tree; the aim of a theatre company is to fully understand and inhabit a shared imagined world. This act of collaborative creation firmly unites the company ensuring that every member understands the meaning of their role and its impact within more...

Voice and Body Training ...Our Voice and Body training is an excellent addition to a staff well being programme or as a professional training in the use of the voice and body in public speaking, cultivating a presencea ™ and presenting ideal for teachers, lawyers or business people. We lead your staff through a whole day workshop in the techniques used by professional actors to develop an open, alive and more...

Communication Skills Training ...y business or organisation get out of this? Empathetic staff with excellent interpersonal communication skills, leading to greater success in achieving common goals. Health care professionals and teachers will ensure that they are able to have meaningful interactions with patients/ pupils/ clients despite only being with them for limited amounts of time. Also, these training sessions more...

Presentation Skills

...ound material, so it works perfectly as part of a general staff training programme. All the hard work is done. The presentation is written and prepared. It is persuasive and convincing. You take the stage. Your voice begins to wobble. You feel yourself sweating. Panic sets in. Many of us are required to present as part of our jobs, but few of us receive any training in how to do so more...

From HBF Networks

Cisco Unified Communications IP Tel Part 2 v60 ...esigners, administrators, engineers, managers and support staff with the following responsibilities. o Maintain and configure a voice and data network which includes the Cisco Unified Communications Manager solution. o Require a fundamental understanding of the issues and solutions related to implementation of the Cisco Unified Communications Manager. Number of Days 5 Days more...

Cisco Unified Communications IP Tel Part 1 v60 ...esigners, administrators, engineers, managers and support staff with the following responsibilities. o Maintain and configure a voice and data network which includes the Cisco Unified Communications Manager solution. o Require a fundamental understanding of the issues and solutions related to implementation of the Cisco Unified Communications Manager. Number of Days 5 Days more...

CIPT Accelerated CIPT parts 1 and 2 v60 ...esigners, administrators, engineers, managers and support staff with the following responsibilities. o Maintain and configure a voice and data network which includes the Cisco Unified Communications Manager solution. o Require a fundamental understanding of the issues and solutions related to implementation of the Cisco Unified Communications Manager. * This course is more...

From Knowledge Train

Introduction to Project Management

This one day Introduction to Project Management training course will help you to plan and manage projects effectively. The course will teach students how to manage projects successfully and confidently and is applicable for any project. The course enables students to: * identify project objectives * define work * write a project plan * monitor progress and take corrective actions * more...

From Digital Training & Designs

Adobe Photoshop CS5-Level 1

Adobe Photoshop training at Digital Training & Designs provides you with the right solution to help you understand Adobe Photoshop to create your own spectacular digital images. Check our schedule for class dates and prices for Adobe Photoshop training in Dallas, Texas or call us for private training at your site. Whether you enroll in our Photoshop public classes, or have us create private more...

Adobe InDesign CS5 Advanced

Our Adobe InDesign Advanced course furthers your Adobe InDesign education. In this two-day class you will learn more advanced concepts used in page layout and production. Production shortcuts are discussed and exercises are used extensively to reinforce the skills learned. You will learn how to create long documents, create indexes and table of contents. Whether you enroll in our public classes, more...

Adobe InDesign CS5 Advanced

At Digital Training & Designs, we provide you with the right training solutions to help you learn Adobe InDesign. Check our schedule for class dates and prices for Adobe InDesign training in Dallas, Texas or call us for private training at your site. Whether you enroll in our public classes, or have us create private training for your entire staff, we will help you learn this powerful more...

From Spectrum Training Services

Coordinating Corporate Development

...courses and trainers, link the training activities to the staff development process and plan the future training activity as a basis for a competency driven development strategy. Course Aim: The workshop will prepare individuals who operate in training and development function to plan a strategy to contribute effectively to the business and become a credible business partner. It will ensure more...

From Digital Training & Designs

Adobe Photoshop CS5

...asses, or have us create private training for your entire staff, we will help you learn to create art in a productive and efficient manner. This course is designed to give you the fundamentals necessary to begin correcting and altering your images for print, multimedia, and Internet production. The primary focus is getting your image into the computer properly, isolating parts of an image more...

Adobe Premiere Pro

Our Adobe Premiere training provides you with the right solution to help you understand and use Adobe Premiere to create digital video. Check our schedule for class dates and prices for Adobe Premiere training in Dallas, Texas or call us for private Premiere training at your site. Whether you enroll in our public classes, or have us create private training for your entire staff, we will help more...

From Spectrum Training Services

Appraising Performance

...ance appraisal reviews to the organisations, managers and staff and the principles and process of performance reviews. Be familiar with the documentation and prepare for performance appraisal interviews to gain maximum benefit for both interviewer and individual. Have the skills and techniques to conduct motivational and directional performance appraisal reviews Method & Approach An more...

From e-Hazard Management

Arc Flash Calculations for Utilities

Determining safe distances, correct equipment tag information and the appropriate Personal Protective Equipment for an arc hazard area is often complex and confusing. Our experienced instructors provide an in-depth understanding of several different methodologies and help the utility professional know which is appropriate in a given circumstance. Who Should Attend: a Consulting, utility & more...

From The Training Clinic

Effective Presentation Skills

This workshop is designed to help the staff person, manager or executive persuasively present an idea, product or service to the internal or external customer. Plan and give a more effective presentation. Two-three practice presentations are done with critique and feedback from peers and the instructor. This program is useful for managers, supervisors, trainers, training managers, training more...

Train the Trainer Workshops and Certificate Programs

... designers, supervisors, managers and secretarial support staff. We focus on the effective, inter-active design, delivery and management of training. We practice learning by doing, not just by listening. All of our workshops require a high level of participation by the learner. Transfer of skills to the workplace is stressed by action planning during each workshop. Our staff of 18 skilled more...

From Digital Training & Designs

Adobe Photoshop CS4-Level 2

At Digital Training & Designs we can provide you with the right solution to help you understand and Adobe Photoshop to create your own spectacular digital images. Whether you enroll in our public classes, or have us create private training for your entire staff, we will help you learn to create art in a productive and efficient manner. Check our schedule for class dates and prices for Adobe more...

From Cosensa Learning & Development Ltd

Coaching for Leaders Managers ...ers must do so much more than manage their operations and staff, they must be effective coaches. Staff work effectively for those who involve and encourage them to maximise their own potential. However, sometimes people need to learn to take responsibility for their behaviours and, to adapt those to the needs and requirements of their jobs. Effective coaches help inspire people and get them to more...

Effective Minute Taking ...rse Objectives: Effective minute taking is designed for staff who have the responsibility for organising and attending meetings in a support function. By the end of this course participants will be able to Understand the role and responsibilities of the minute-taker in meetings Organise an effective meeting Take effective and relevant notes at a meeting Write clear, accurate and concise more...

The Proficient Supervisor and Manager Course Objectives: When professionals are given new leadership responsibility, their success depends on how quickly they adapt people-management skills to complement their expert knowledge. These essential skills for new supervisors and managers do not come naturally and this course demonstrates what is required and how it can be learnt. Delegates will develop the confidence to put their more...

Fire Risk Assessment - The Fire Scotland Act 2005 ...nd evacuating the premises. Well trained and competent staff are the best defence against the threat of fire and the most effective way of managing alarm incidents and evacuation of your premises. This practical seminar workshop will provide delegates with a thorough understanding of fire safety issues and prepare them to confidently conduct fire risk assessments in their own workplace. more...

Fire Safety Risk Assessment - The Fire Safety Northern Ireland Regulations 2006 ...he fire and rescue service. Well trained and competent staff are the best defence against the threat of fire and the most effective way of managing alarm incidents and evacuation of your premises. This seminar workshop will provide delegates with a thorough understanding of fire safety issues and prepare them to confidently conduct fire risk assessments in their own workplace. This course more...

Fire Safety Risk Assessment - The Regulatory Reform Fire Safety Order 2005 ...y the fire and rescue service. Well trained and competent staff are the best defence against the threat of fire and the most effective way of managing alarm incidents and evacuation of your premises. This seminar workshop will provide delegates with a thorough understanding of fire safety issues and prepare them to confidently conduct fire risk assessments in their own workplace. This course more...

Office Safety Course Objectives: The office is generally regarded as a safe environment but each year, many thousands of office workers are injured and fatalities are not unknown. Recent times have seen a dramatic increase in the incidence of a sick building syndromea , work related upper limb disorders, stress, staff security issues and so on, with all the associated human and financial costs. more...

The Role of the Fire Marshal Course Objectives: Fire & Rescue Service guidance stresses the importance of good fire prevention and protection management and the prompt and orderly evacuation of premises in the event of an alarm situation. This course demonstrates the key actions staff should follow on discovery of a fire or in raising an alarm and how this is crucial to ensure effective fire safety in the workplace. more...

Managing the Salesforce Course Objectives: Sound motivation and communication skills are essential to good sales management practice. Both these skills are interwoven throughout this highly interactive two day course which is an invaluable programme for Sales Managers relatively new to the managerial role. This course is intended for Sales Managers who have gained some experience within their role, but have received more...

Performance Management ...eir business objectives by developing the skills of their staff and improving all aspects of operational performance. Contents: By the end of this course, each delegate will be able to: Establish and prioritise their business goals Break each goal down into tasks and activities Clarify the knowledge and skills required to complete each activity Establish which member of staff is best more...

Performance Review Appraisal Skills ... can help the manager qualify and quantify the work their staff can achieve, identify the training and development they require and motivate them to reach the agreed targets. This course demonstrates some of the most effective methods of achieving greater levels of performance and more demanding targets from your staff. Contents: By the end of this course each delegate will be able to: more...

Train the Trainer - ILM Institute of Leadership Management Development Award ...s delegates with the special ability to effectively train staff. Training must have specific objectives, be well structured and include elements of evaluation for it to be truly effective. Train The Trainer provides delegates with the skills to design, train, assess and track effective training programmes. Delegates will learn how to design training for groups of varying sizes, learning styles more...

Training Needs Analysis ...s course is to demonstrate how you can be sure that right staff are provided with the right training at the right time. Contents: By the end of this course each delegate will be able to: a Describe how the training needs analysis fits into the performance management process a Describe the different stages of a training needs analysis a Identify the line manager's role a more...

From RAMCO Software Training

RAMCO Software Training

...Training Center guarantees you a knowledgeable and expert staff of instructors who understand the planning and implementation of software deployment and training. Why choose RAMCO? Every new client is the beginning of a long-term, successful partnership in training. Since we do not sell computers or software, we do not try to persuade our customers to use a particular software. more...

From John Sturtevanta ™s Business Writing Seminars

10 Clear Ideas for Writing Well ...mation into knowledge to help their colleagues, managers, staff, and clients make the right decisions. In this high-energy 60-minute presentation, you will learn practical ways to think clearly, organize your ideas, and write persuasively. a Youa ™ll learn the most important goal in writing (ita ™s not what you think). a Youa ™ll hear the #1 question on every more...

From Optivation

LEAN Process Improvement for K12 and Higher Education Professionals

Educational Lean is more than an improvement philosophy based on collaboration, systems thinking, and a scientific method. It can be one of several strategies an organization uses to strengthen its leadership capacity. *Enjoy the convenience of self-paced online learning guided by expert faculty *Learn how to read your environment more accurately *Engage more members of your organization in more...

Effective Succession Planning

Effective Succession Planning Fee: $300 Dates: 02/ 08/ 2010-03/ 14/ 2010 Instructor: Brian Mathews Succession planning is a process of developing talent within the organization to meet needs now and into the future. As the workforce is facing retirement of baby boomers, it is important to establish and implement a succession plan now. These topics will enable you to define, prepare and write a more...

From Asktenali.com

Training On Soft skills for Base Line staff Asktenali. com - HRD Trainers and Consultants A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of Global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your training more...

From Create-Learning

Team Building Program Accountability and Team Cohesion

...rs to do great work. We will facilitate and train the staff in effectively building a team using the a Team Dimension Cyclea highlighting the need for constant measurement of success and failure with the teamsa projects. Additionally we will facilitate all the team members in a discussion about sharing best practices and learned failures within the department. The organization will more...

From Honig IdeaGuides

Customer Service Excellence

...staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' more...

From 4 Hour Training

Customer Service Excellence

...staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for customer service excellence Establish specific more...

Delegating Made Easy

...staff and managers who are limited on time and need to learn delegation skills This 4 Hour workshop provides participants with the practical step-by-step essentials and tools that will result in good sound delegation and resulting in effective task and project completion. In 4 hours your managers will learn: WHY it is important to delegate WHAT to delegate WHO to more...

Supervisory and Management Skills

Supervisors and managers learn the key supervisory skills: >Guiding the Work >Organizing the Work >Developing Your Staff >Managing Performance >Managing Relations more...

From Global Innovative Campus

Total Building Commissioning Process ...tions and maintenance manuals, and well-trained operating staff. The course brings to you the specialista ™s knowledge of how the total building commissioning is integrated into planning, design, construction and operations; how it is organized, packaged and delivered, in effective details for use by the building operators and users. This course examines the relationship of commissioning more...

From NobleProg - IT training courses

Agile Software Testing

This course has been created for test managers, quality assurance staff, testers, software developers, project management and management in order to explain how Agile project management frameworks (notably SCRUM) deal with testing. At the end of the course, each of the delegates will design and execute a test plan for a sample application (can be the client actual application if available) more...

From Illumine Training

Value Adding Appraisals

Value Adding Appraisals Making Appraisals Work For You Is your team's experience of appraisals a box-ticking exercise and waste of time? Is your view, as the person hosting the appraisal, that you need to get it done as quickly as possible, file it and tell HR you're up to date? Appraisals are a great opportunity to: Give (and receive) constructive feedback Reflect on what went well... more...

From London Financial Studies

Numerical Techniques 1 Monte Carlo Simulation

Course Outline Over the past two decades increased changes in the complexity of financial products and increasing computational capacity has meant that Monte Carlo methods have become the mainstay of any financial engineer's toolkit. This course illustrates how Monte Carlo can be used in modern finance for both pricing and risk management purposes. The course uses a combination of theoretical more...

Equity Derivatives Valuation and Management

Course Outline Equity derivatives have been growing in importance over a number of years and are now well established in the financial marketplace. This seminar is for anyone who wishes to be able to price, use, manage or evaluate equity derivatives and exotic equity options. More than half of the seminar is devoted to practical small group sessions. Who The Course is For Anyone who wishes more...

Risk Management and Modelling

...es. Who The Course is For * Traders and Dealing Room Staff * Risk Managers * Middle Office and Senior Managers * Investors * Quantitative Analysts, Financial Engineers and Systems Developers * Structured Products Desks, Product Controllers and Researchers * Loan Portfolio Managers and Fund Managers * Credit Analysts and Credit Risk Managers Prior Knowledge * Numerate more...

Structured Products Design Pricing and Implementation

Course Outline A comprehensive seminar on the design, use and pricing of structured products. This course explains how the products are constructed, hedged and applied in live situations. Practical workshops illustrate the details of product design and use. They provide participants with the confidence that stems from a solid understanding of the current frameworks for pricing and applying more...

From Global Innovative Campus

Resolving Conflict in the Construction Project Environment 18 CEUs ...burdens of dealing with disputes can take a heavy toll on staff. Professionals involved in construction projects, particularly those with some responsibility for contract management and administration must be prepared to work with these conflicts in constructive ways. The first step in is to understand how conflict develops and how it functions within the network of relationships in the more...

From NobleProg - IT training courses

Korn Shell Programming Training Course

UNIX is a true multitasking operating system. Its portability, reliability and efficiency has helped it and various flavours of it, become widely used for a range of applications. This course is designed for those wishing to learn Korn Shell programming. The practical exercises constitute about 50% of the course time. The course is suitable for any variant of Unix and the Linux platform is used more...

BPM for Managers and Analysts Overview

Course Audience: Managers who want to make decisions related to BPM, Business Consultants, Business Analysts, Business Process Engineers, System Analysts, Anyone who is involved in analysing and planning Business Processes. Course Goals: * How to increase productivity and effectiveness * How to increase business process compliance and governance * How to make a business more...

From Illumine Training

Train the Coach In today's ever-changing business environment, coaching is probably the most effective method available to managers and team members to develop skills and thereby increase performance. Many organisations now support a coaching culture; however it is only the most dedicated of managers who implement this effectively as part of their management style. Coaching is the technique that enables us to more...

Stress Management

...staff or employee engagement are vitally important for the long term success of any organisation. Stress is a natural part of our working lives and is only a problem when we become unable to cope. Most of us welcome the opportunity to be challenged in our work, to be engaged in what we are doing - to be motivated and fulfilled. However it is easy to cross the line - to go from positive more...

From Management Development Associates (NA) Inc.

Industry business and management risk training

Industry, business and management risk training: With a high-level view of the economy established and regulatory risk assessed, no lend can realistically be sanctioned until there has been a detailed sector analysis and the all-important assessment of management. We are able to introduce, in a practical manner, effective tools for sector analysis and demonstrate how to apply them in the more...

From Nursing Unlimited Incorporated

Stress Free - Advanced Cardiac Life Support (ACLS) ... wonder this is one of our most popular courses, with our staff consistently receiving outstanding evaluations. Course Prerequisite: Occupation as a healthcare provider. Nursing Unlimited has successfully integrated the AHA 2005 Guidelines into the ACLS Provider Course that has proven so popular since 1994. This course is designed for healthcare providers who either direct or participate more...

Phlebotomy Course Overview In this age of cross training, most members of the health professions utilize the skills needed to draw blood. This program develops phlebotomy skills in the RN, LPN, Respiratory Therapist, EMT, or PCA. It provides the skills to properly and safely perform venipuncture, as well as preparation of the specimen for laboratory analysis. Topics covered include anatomy and physiology, more...

From mindXCEL Consultancy

NLP Business Practitioner Training licensed by Richard Bandler

...y people and it is vital that organizations empower their staff with personal and professional development to unleash their potential and further their know-how. Hiring staff is an expensive process and, more often than not, existing staff may just need a little support to XCEL. At mindXCEL Consultancy we offer; Personal and professional growth. Our methodology is NLPa - the technology of more...

From Making the Link

Leading a Winning Team Making the link are offering clients selected opportunities to develop Leadership and Management teams, with up to 1000 funding from the Leadership and Management Advisory Service. Now is the time to invest with confidence in team development solutions that take business performance to a higher level. MTL work with clients to deliver exceptional business results, using a combination of more...

From SwimSafe® ASHI Training Center

CPR Course Training in CPR for Parents, Caregivers and Assisted Living Staff more...

From Ace Technologies

Diploma in Wireless Technologies

Diploma in Wireless Technologies(DWT) 2 months Mode: Online/ Part-time/ Regular An exuberant Ace Technologies is the most preferred telecom and wireless trainer who have identified the high growth possibilities in mobile telecommunication sector. This course provides an introduction to Telecommunication Fundamentals covering telecom networks, switching, signaling . RF fundamentals, more...

From Success Corporation

FLM Course 5 How to Successfully Influence Others ...is designed to help leaders build and maintain motivated staff. Managers will be able to understand what motivates people and how they can be motivated. They can start the application of the theories of motivation in the workplace and understand the relationship between motivation and job satisfaction. They can also motivate themselves and their subordinates and effectively influence people more...

FLM Course 6 Manage Your People Towards Organizational Performance

...staff is a matter of achieving goals and objectives through managing their performance. In this module, the managers will learn how to effectively set specific goals that are tied to the organizationa ™s productivity, how they can agree performance objectives with their staff, set-up mechanism for monitoring and reviewing progress, and actively support improvements in performance. They more...

Manage Your People towards Organizational Performance- 3 Days Getting the best from your staff is a matter of achieving goals and objectives through managing their performance. In this module, the managers will learn how to effectively set specific goals that are tied to the organizationa ™s objectives, how they can agree performance objectives with their staff, set-up mechanism for monitoring and reviewing progress, and actively support improvements in more...

From Results Coaching Systems FZ LLC

Mastering Feedback A common complaint from staff is not feeling appreciated and a lack of good feedback. Often this is because managers do not have the skills or confidence to provide learning feedback. This programme develops those skills. more...

From Last Minute Training

Quickbooks Accounting Training Seminar

This powerful enterprise total solution software will help you gain control of business finances and your entire operation. QuickBooks provides sophisticated tools to track and better manage your business. Its flexible report functionality makes it appropriate for owners, controllers or support staff to use. Learn how to create a QuickBooks company, enter sales, generate invoices and estimates, more...

Best Practices for the Multi Project Manager - 2 Day Seminar

... managing multiple projects * Learn how to balance staff and workload while reducing risk and conflict * Recognize which projects are top priority and which are not * Improve personal time management and communication throughout the organization * Keep projects on track, on time and on budget What You Will Cover * Prioritize projects * Negotiate more...

The Cold-Call Fast Start Bootcamp

Location: Town of Richmond Hill Date: 2008-02-01 List Price: $7500 Offered Price: $4500.00 Seats Available: 2 Know where your sales are coming from every month Forecast sales based on your knowledge of the lead generation pipeline Systematically create surges in sales based on increasing your lead pipeline Identify where leads are getting stuck and devise strategies to un-stick more...

Productivity Transformed

Location: Ottawa Date: 2008-02-13 List Price: $575 Offered Price: $402.00 Seats Available: 2 For individuals, Productivity Transformed is an award winning 1-day workshop with 2 follow-up coaching sessions. In companies and organizations, Productivity Transformed is a complete productivity solution that combines face-to-face training with ongoing coaching. In Canada, Leadershipinc has more...

Quickbooks 2008 Training - Introductory Level (1 Day) ...iminate transaction errors for new users * Train new staff faster and answer their QuickBooks questions * Build confident and increase my comfort level with small business accounting Receive a certificate of completion at the end of this course. For more information please call 1-877-313-8881 or copy this link into your browser: more...

We Care Customer Service Training Location: Toronto Date: 2008-05-15 List Price: $225 Offered Price: $180.00 Seats Available: 2 The We Care Customer Service seminar offers managers and frontline staff new ways to provide exceptional customer service. The seminar offers: - Practical skills - Small group discussion - Time to ask questions For more information please call 1-877-313-8881 or copy this link into your browser: more...

ISO 20000 Consultant Certification Location: Toronto Date: 2008-05-23 List Price: $2495 Offered Price: $1996.00 Seats Available: 2 This accredited consultant program allows participants to master the ISO 20000 standard and prepare for the associated certification. On completion of this program, participants will have fully mastered this standard of IT service management. Benefits include: * Improved quality of service more...

Leading & Motivating Others Location: Toronto Date: 2008-05-15 List Price: $399 Offered Price: $319.00 Seats Available: 2 * Motivate and inspire staff to reach goals * Evaluate performance objectively * Provide negative feedback without arousing defensiveness * Conduct productive coaching sessions For more information please call 1-877-313-8881 or copy this link into your browser: more...

How to Get Top Performance from Your Staff Maximize your practice performance by actively engaging your employees. Topics include: * The importance of a performance management plan and how to create and implement one; * The importance of having position descriptions and how to create them; * The role of the leader and the power of delegation; * Aligning performance to practice requirements; * Getting bursts of more...

Quickbooks 2008 Training - Introductory Level (1 Day) ...iminate transaction errors for new users * Train new staff faster and answer their QuickBooks questions * Build confident and increase my comfort level with small business accounting Course agenda * Tour QuickBooks 2008 using the Home Page and one-click navigation centres * Get organized (accrual accounting, terms, checklists) * Set up Customers and Vendors * more...

Dealing with Difficult Clients - oomph This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients. Some examples of the topics covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client more...

TRA - IT Security Harmonized Threat and Risk Assessment Workshop (5 Days) ...commend risk mitigation strategies based on TRA results), staff supporting the TRA process (auditors, legal, human resources, corporate security, IT operations, etc.) and senior risk management executives (those who fund risk management programs and assume residual risk for their organizations). For more information please call 1-877-313-8881 or copy this link into your browser: more...

The Leading Edge: Leadership through Effective Communication Participants who complete this workshop will: * Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate accountability and courage when executing decisions and communicating with staff. * Improve staff performance by identifying and more...

Customer Service - Fundamentals Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. more...

Inventory and Warehouse Management Concepts and Practices No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing the goods and services of the firm. Like many other things that depend on human interpretation, control means different things to different individuals. This is a workshop for you, the warehouse or stockroom manager, the person in charge of what more...

Coaching A Leadership Skill This workshop addresses the needs of those who want to lead and inspire others in the corporate world. Completion of this workshop will result in: learning the key competencies of leadership including personal awareness, coaching and feedback, courage, self control and acceptance, conflict resolution...; demonstrate accountability and courage when executing decisions and communication with staff; more...

Contact Center Manager Certification Training ...ormance appraisals, coaching, mentoring, and disciplining staff in a contact centre environment. * Handle difficult and challenging people and situations with reduced stress by using a variety of proven assertiveness and conflict management techniques. * Enhance onea ™s effectiveness in leading and facilitating meetings for purposes of information exchange, decision-making, more...

Critical Elements of Customer Service ...t-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff reliable? Do they deliver what they promise? Are your customer service managers managing the a critical elements of customer service?a This workshop will provide tangible customer service skills to employees of all levels so that customers feel assured more...

Conflict Resolution Negotiating Win-Wins Having the ability to resolve conflict, negotiate and problem solve are an invaluable set of skills that all managers, team leaders and team members need to help build high performing, collaborative teams. This workshop provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants will gain more...

Essential Training Skills ...f being effective or successful. The results derived from staff training are too important to leave to chance. This workshop will equip managers, supervisors and new trainers with essential and practical training skills that will enable them to train with confidence and proficiency. The opportunity to practice these skills in a safe environment will be a key benefit of this training workshop. more...

The Leading Edge Leadership through Effective Communication This workshop addresses the needs of individuals who want to lead and inspire others in the corporate world. Learning Objectives Participants who complete this workshop will: * Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate more...

Dealing with Difficult People The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson, Ph. D., an Oakland, California, organizational psychologist and management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home - ita ™s a do-able option. But the vast majority of people cana more...

Delegating Without Losing Control- MPH With Delegating Without Losing Control, you ll learn how to maximize your time & effectiveness through delegation, build value into your practice by empowering your staff with additional responsibilities & better understanding of how the practice works. more...

Project Planning for Success - CTE This course is designed for current and potential project managers, as well as key staff working in project oriented fields who are seeking to acquire the essential skills and tools necessary for effective project planning. more...

ITIL V3 Foundation Challenge Course - ctc This challenge course is based on the version 3 release of the IT Infrastructure Library ITIL this therefore provides the common sense as well as practical advice required to help new and experienced IT Service Management Staff to do their job better. more...

Coaching for Performance Certification Program This two day certification program is packed with information to help you & your staff become the best coaches they can be. Team-leaders will learn how to analyze and adjust the way in which they communicate with their staff. more...

Project Management Leadership and Communication The skills you ll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict & practice ethical principles... more...

Smart Serve Certification Smartserve is the Government Certification required by law to sell or serve alcohol in Ontario. This program is for servers, bartenders, managers, door staff, security, and event planners or anyone who is involved in an event where alcohol is served. more...

Conflict Resolution Getting Along in the Workplace Learn: What conflict is & how it can escalate; 5 most common conflict resolution styles; How to increase positive information flow through non-verbal & verbal communication skills; Some effective techniques for intervention; How to strengthen staff trust more...

From ITSM Academy

ITIL V3 Lifecycle Course - Service Transition ST ...on. Audience: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management coordination and integration of strategizing activities within the Service Lifecycle. Individuals who require a detailed understanding of the ITIL Service Transition phase more...

From Texas Heart CPR Training

ACLS Class in Plano Texas - American Heart Association Certification

This American Heart Association ACLS class is intended for physicians, nurses, emergency medical technicians, paramedics, respiratory therapists, staff in intensive-care units and emergency or critical-care departments and other professionals who may respond to a cardiovascular emergency. Each student will receive their ACLS certification at the end of class. Learn from the best, call Brenda at more...

ACLS Class in Garland Texas - American Heart Association Certification

...cians, nurses, emergency medical technicians, paramedics, staff in intensive-care units and emergency or critical-care departments; other professionals who may respond to a cardiovascular emergency. Contact Brenda at 214-592-7088 to reserve a seat. If you would in an emergency room, on the cardiac floor or intensive care, you will need the ACLS class. Learn from the best ACLS American Heart more...

From Abar Solutions

Enhancing Leadership Skills Success in business and social environments is largely dependent on the effectiveness of our interactions and communication with other people. Successful leaders are those who possess powerful communication skills and an understanding of the differences in the way people interact. Effective human interaction and understanding othersa ™ communications are essential for career success and more...

Environmental Management System EMS Concern for the environment and a growing awareness of the need to manage resources efficiently are driving many businesses to adopt an environmental management system, (EMS), as a mechanism to respond to the pressure and thereby minimise their impact on the environment. Through this focus on improving the efficiency of all their working practices, businesses are also likely to benefit from a more...

From Deft Security Consultants

Workplace Violence Prevention

One of the most critical components of any agencya ™s prevention program is training. Training is necessary for employees and supervisors, as well as for the staff in offices that may be involved in responding to an incident of workplace violence. By participating in our customizable 8 hour employee training sessions conducted by our subject matter experts, you will have access to proven more...

From Texas Heart CPR Training

Heartsaver Pediatric CPR and First Aid

...child-care professionals, lifeguards and other recreation staff, security guards, airline personnel, police and firefighters. You will learn CPR and Choking Relief for children and infants and First Aid. Each student has their own manikin, mask and student manual during training. Each student will also receive their certification card at the end of class. Have fun and learn from Texas Heart more...

From Abar Solutions

Heat Exchanger in Practice

The programme and its contents are specifically developed for practicing engineering and project professionals as well as trainee engineers. Therefore the contents make use of the essential academic background, which is combined with the relevant state of the art field experience and best operational, maintenance and reliability considerations. The contents encompass the typical applicable more...

Advanced Supervisory Skills - Supervisor Development Program

This seminar is designed for all those who have the potential and capabilities of developing into Supervisora ™s, Team leaders and new managers. Whatever their job title, if they are in charge of others then they will be helped greatly by this seminar. In this seminar you will learn to: Be effectively and professionally equipped for the major transition from the workforce to a team / more...

Building Skills for Teamwork A truth about life is our interdependence. Everything we accomplish within an organization is through the efforts of people working together. In spite of our technological advances, our competitive advantage lies in our ability to work effectively with other people. The premise of this program is that organizations are much more healthy and productive when their relationships are strong and more...

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