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From Lorman Education Services
Medicaid and Elder Law: Representing Clients in a New Legal Landscape
Learn proven strategies for navigating the Medicaid maze.
Discover how to protect your clients' assets and provide the high-quality services they're looking for. To properly advise our increasing elder population, it's essential that you know the fundamentals of Medicaid and elder planning.
Attend this vital seminar and explore the complexities of Medicaid eligibility, discover the latest
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Medicaid and Elder Law: Representing Clients in a New Legal Landscape
Developing Behavior Plans for Children With Aggressive Behavior
... a lot to consider in this dizzying process - educational staff, parents, a slew of regulations and - most importantly - the student whose behavior has become a challenge.
Take control of your classroom. Sign up for this seminar and discover how you can use behavior plans to create a peaceful learning environment. Find out how you can manage aggressive behavior while maintaining education
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Standardized Field Sobriety Tests
Do you have the latest and most effective strategies for dealing with SFSTs?
Attend this cutting-edge seminar and get helpful strategies on handling ethical issues in sobriety tests. You'll gain a clear understanding of the historical development of standardized field sobriety tests. Meet the challenges ahead and find out what you need to know about cross-examinations of the arresting officer.
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Discipline of Students With Special Needs
... how you can avoid complaints, work more efficiently with staff and parents, and - most importantly - successfully and legally modify inappropriate behavior.
Spend less time caught up in disciplinary hassles and more time actually teaching. Attend this informative seminar and learn how you can handle your classroom with confidence. You'll get the tools you need to make legally compliant
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Easements, Covenants and Similar Rights
You've found yourself face-to-face with an easement - now what?
You can get what you need from your real estate despite the intimidating complexity of easements, covenants and rights of way. Whether you're looking to comply with them, fight them or draft them, our local experts will give you the know-how you need to succeed - without getting caught in exhausting and expensive legal battles.
Come
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Litigation Skills for Legal Professionals
Do you have the most effective litigation skills?
In civil litigation, paralegals and legal assistants perform critical functions related to the maintenance and organization of the case, especially relating to discovery issues. The importance of a properly educated and trained paralegal or legal assistant increases as the complexity and magnitude of a case increases.
You'll benefit from this
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Internet Researching for Paralegals
Ensure nothing gets overlooked - get effective Internet research tips for paralegals.
Find out how to be the one your attorney or firm relies on. In our fast-paced legal world, we're often asked to find information about someone or something - usually at a moment's notice. Attend this seminar and get the practical tips you need to be an effective Internet researcher.
Get a firm grasp of how to
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Basic Client Confidentiality Rules Every Legal Professional Should Know
Client Confidentiality Rules Every Legal Professional Should Know - A fundamental aspect of the attorney-client relationship is the attorney s obligation of confidentiality. The professional rules regarding confidentiality should be known and understood by all practicing attorneys. Clients expect confidentiality and the attorneys must respect and abide by that expectation. Furthermore, not knowing
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Paralegal Ethics
Ethics for Paralegals - Ethics one of the most important topics in the practice of law!
The use of paralegals has become common in the legal profession; however, most states have no specific regulations with regard to paralegal training or certification, which results in many ethical areas of concern for lawyers as well as paralegals.
Attend this valuable seminar and get up to speed on key
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Risk Management in Telephone Triage: Lessons Learned From Telephone Triage Litigation
Risk Management in Telephone Triage - The telephone, once used merely as an appointment scheduling device, has become an integral part of provider patient interactions. Research indicates that approximately 20 to 28 percent of all primary health care is handled over the telephone. However, without proper training and accountability, telephone triage can result in improper diagnosis and management
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From HAZMAT Plans & Programs, Inc
OSHA 10 Hour Outreach Training for Construction




...998. We currently have three OSHA Authorized trainers on-staff.
The OSHA 10 Hour Construction Outreach training course is offered twice monthly at our training facility located in Aurora, CO, a convenient 15 minute drive from Downtown Denver, the Denver Tech area (DTC) and Denver International Airport (DIA). Training can also be performed on site at your facility. Please call our office,
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First AidCPR




Our First Aid/ CPR course provides training in basic first aid and adult CPR procedures, with the opportunity for training in the use of automated external defibrillators (AED). This course is for persons assigned as first aid responders to emergencies in the workplace or community. The First Aid/ CPR training fulfills the requirements of OSHA standard, 29 CFR 1910. 151 and is taught by a HP&P
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OSHA 30 Hour Construction Outreach Training



... 1998 and currently has three OSHA Authorized trainers on-staff.
The OSHA 30-hour Construction Outreach class is designed for persons with safety responsibilities such as safety directors, managers, supervisors, foremen, persons on safety committees, administrators, and persons responsible for training.
The topics included in the OSHA 30 Hour Outreach training are more in-depth than the
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From Inter-Networkz
Internetworkz CCNA Training Bangalore India
...remium training centre, the ambience is welcoming and the staff are very helpful making it a very friendly and effective environment to start your Cisco Network Engineering Career.
Another advantage is that the centre is that it is equipped with adequate equipments for your upgradation post CCNA as well as certified and experienced trainers at the CCNP/ CCSP/ CCVP and CCIE levels. We have
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CCNP Training




...remium training centre, the ambience is welcoming and the staff are very helpful making it a very friendly and effective environment to start your Cisco Network Engineering Career.
Another advantage is that the centre is that it is equipped with adequate equipments for your upgradation post CCNP as well as certified and experienced trainers at the CCSP/ CCVP and CCIE levels. We have one of
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From Pitman Training Centre London
Time Management Seminar
...staff effectively plan and confidently prioritise their workload to ensure their own and their manager's objectives are achieved.
You'll learn to take charge of your day and respond productively to changing priorities. Reduce stress and improve efficiency!
Only 299. 00 pp.
Book Now!
Call 020 7025 4700
This seminar is a must if you often find yourself working late, and is
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Better Business Letters Seminar
...dents or more, at your premises or ours.
It's aimed at staff tasked with drafting effective business communication. During our intensive, one-day seminar students will learn:
How to express themselves persuasively using plain English and the correct tone.
The essential rules of grammar, punctuation and spelling as they apply to business letters.
To develop accuracy, brevity
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From Impact Factory
Negotiation Skills Course




This one day Public Negotiation Skills Course highlights the skills and qualities we already use, introduces some new ones and hones them all for more effective use in lots of different negotiation scenarios.
Sometimes it's 'hard' negotiation, such as negotiating a new piece of work, a salary increase or the price we'll pay for a house, an advertising campaign or a used car.
Sometimes it's
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Negotiation Skills Training




This one day Public Negotiation Skills Course highlights the skills and qualities we already use, introduces some new ones and hones them all for more effective use in lots of different negotiation scenarios.
Sometimes it's 'hard' negotiation, such as negotiating a new piece of work, a salary increase or the price we'll pay for a house, an advertising campaign or a used car.
Sometimes it's
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From Alan Mars
Presentation skills London N1. Speak with Confidence! Voice coaching! Presentation skills training in London N1
CONFIDENCE TIPS, VOCAL COACHING & PRESENTATION SKILLS
DATE; Sunday 21st June
TIMES; 12. 00 until 5. 00pm
COST: 55
VENUE: Movingartsbase, 134 Liverpool Road, Islington, London, N1 1LA
Reliable confidence is based on the repeated practice of surprisingly simple procedures.
Experience Alive Relaxation, Energy & Flow during presentations, meetings or any challenging situations.
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From Lumenbrite Training
Acrobat 9 Professional Go Green Training


...and sound in this two day training. Collaborate with your staff to comment and modify documents. Learn how to implement advanced PDF security features like digital signatures and password protected documents. Create elements such as buttons and form fields for producing interactive documents. Turn scanned documents into forms, sign them and send them out without ever using a piece of paper.
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From Alan Mars
Voice Care
Voice Care and Alexander Technique for teachers...
Hoarse? Straining vocally? Poor postural alignment? The Alexander Technique is well known as a method for dealing with bad backs and the stresses and pains of modern life. It is also an extremely effective method for dealing with voice and breathing problems.
F. M. Alexander was an actor who experienced voice and breathing problems on
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Speak with Confidence. Free Your Voice. Presentation Skills Training. Brighton & Hove, East Sussex, BN. September 24th
SPEAKING WITH CONFIDENCE & FREEING YOUR VOICE
Hove. Sunday 24th September 2006.
Developing personal presence
Voice-work and centering techniques
Structuring your thoughts
Reading your audience
Alexander Technique
"Novice" presenters especially welcome!
VENUES - 26 Ventnor Villas, Hove , BN3 3DE
TIMES - Workshops run from 11am until 4. 30pm
COST & BOOKING - 49 per workshop
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From MicroTrain
CompTIA A Certification Training
...r A+ certification
When it's time to connect your IT staff with their next level of training and certification, MicroTrain offers it all. We provide CompTIA training for the A+, Network+ and Security +, as well as for Microsoft, Cisco, IBM, RedHat and more.
You can use MicroTrain as your local, personalized training center for on-going staff training, or simply set up a customized
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MCSE Certification Training
... your business is ready to leverage the skills of your IT staff and boost your overall profitability, then it may be time for Microsoft Certified Systems Engineer training. When you need serious MCSE / MCSA certification training using personalized solutions at top facilities in the Chicago area, look to MicroTrain. With a broad training schedule that can even be customized for your company's
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PMP Certification Training

...efining the scope of a project; organizing, planning, and staffing it; risk identification and management; scheduling; cost management and estimating; procurement management; project integration management; team development; contract administration; project control; cost and schedule performance measurement; and much more.
Show your next prospective employer that you have a full grasp of
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From Alan Mars
Voice problems? Sore throat? Hoarseness? VOICE CARE & ALEXANDER TECHNIQUE for TEACHERS. Teachers voice care London, Sussex & UK
...erage for the population as a whole. A quick poll of your staff will most likely reveal an additional host of stress and musculo-skeletal problems. An integrated approach makes perfect sense.
Alexander Technique is better known as a method for dealing with the aches and strains of modern life - posture, bad backs, stress management etc. F. M. Alexander was, in fact, an actor who experienced
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Voice problems? Sore throat? Hoarseness? Stress & strain? VOICE CARE & ALEXANDER TECHNIQUE for TEACHERS. London, Sussex & UK
...erage for the population as a whole. A quick poll of your staff will most likely reveal an additional host of stress and musculo-skeletal problems. An integrated approach makes perfect sense.
Alexander Technique is better known as a method for dealing with the aches and strains of modern life - posture, bad backs, stress management etc. F. M. Alexander was, in fact, an actor who experienced
more...
From Mullan Training
Introduction To Sage Line 50



...age in a commercial environment.
WHO SHOULD ATTEND?
All staff who need to learn how to use the Sage Line 50 accounting package.
Note : Participants should be competent in operating a PC.
COURSE OUTLINE
Key Decisions Prior to Set Up
Basic Configuration
Account Coding Structures/Nominal
Layout of Accounts
Profit/Loss & Balance Sheet Design
Financial Year Settings
more...
From Business Industrial Network
On-site Customized PLC Training



Allen Bradley PLC Training
(Specialize in Allen Bradley slc500,
plc5, RSLogix PLC Training)
Business Industrial Network provides on
site, customized program logic controller (PLC training), for
your maintenance staff. This is yet another way we are responding to our
customers needs. Our survey of over 100 companies and corporations reveals two
well known facts.
1.
The most unplanned
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From Mitchell Phoenix
Foundations of Management Excellence



Building a Strong Foundation
A course to establish strong management
a Foundations of Managementa lays the foundation for effective management and defines the principles of leadership and management excellence. It is a course for professionals seeking to build their career in management.
This highly interactive and practical course will assist managers to learn and apply effective
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From mindXCEL Consultancy
NLP Business Practitioner Training licensed by Richard Bandler
...y people and it is vital that organizations empower their staff with personal and professional development to unleash their potential and further their know-how. Hiring staff is an expensive process and, more often than not, existing staff may just need a little support to XCEL.
At mindXCEL Consultancy we offer; Personal and professional growth. Our methodology is NLPa - the technology of
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From Vyomlabs Pvt. Ltd.
ITIL V3 Foundation Training, Accredited

...or Manager's Certificate in IT Service Management.
* Staff entering an IT environment who might have day-to-day responsibilities within one or more of the service management disciplines.
* Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework.
* Other staff whose
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Accredited IT Service Managers Training & Certification

...sultants in IT Service Management;
* Managers and staff those who are involved in implementing ITIL or advising on ITIL.
Our instructors draw upon ITIL's Service Delivery and Service Support publications. ITIL knowledge, experience and newly acquired insight are each applied and tested through various case studies allowing the participants to develop an understanding of the
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From Gaddon Consultants
Introduction to Radio Frequency RF Engineering



This is an introductory course designed to give management and sales staff a working background knowledge of RF engineering.
For engineers this course is also a gateway into more in depth short courses on further aspects of RF engineering.
The course is tutor led over 2 days with practical demonstrations and exercises to reinforce aspects of RF engineering.
This course is run in Yorkshire and
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From Contacts Plus
Workforce management

...s become more complex, the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or a supervisor.
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Complaints handling

...staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it is face to face, on the
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From Nursing Unlimited Incorporated
Phlebotomy
Course Overview
In this age of cross training, most members of the health professions utilize the skills needed to draw blood. This program develops phlebotomy skills in the RN, LPN, Respiratory Therapist, EMT, or PCA. It provides the skills to properly and safely perform venipuncture, as well as preparation of the specimen for laboratory analysis. Topics covered include anatomy and physiology,
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"Stress Free" Advanced Cardiac Life Support (ACLS)
... wonder this is one of our most popular courses, with our staff consistently receiving outstanding evaluations.
Course Prerequisite:
Occupation as a healthcare provider.
Nursing Unlimited has successfully integrated the AHA 2005 Guidelines into the ACLS Provider Course that has proven so popular since 1994. This course is designed for healthcare providers who either direct or participate in
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From H2 Training & Consultancy Ltd
Management and Supervision Skills


...sults through the effective management and supervision of staff.
It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence.
It is particularly recommended for anyone new to the role of management and supervision, for anyone who is considering taking on or applying for a new position that requires the
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Effective Inductions


... difficult to take the time to ensure that new members of staff are assisted in the process of becoming integrated into the organisation. For many organisations, staff induction simply involves a whistle-stop tour of the building and a few colleagues cajoled into telling them briefly what's what. Others go for information overload, or a drawn out or inconsistent process that is neither
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Training for Trainers


...The provision of internal training can enable experienced staff to impart essential skills and knowledge to their colleagues. However, training can only help an organisation to achieve its strategic objectives if it is well planned and delivered, and if the time and resources invested are worthwhile and cost-effective.
This course will enable delegates to prepare and deliver effective
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Emotional Intelligence at Work


...tively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers.
This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management, Motivation, Empathy and Social Competence. It
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From POTIFOB Ltd
PRINCE2 Foundation






...able for project managers, team managers, project support staff, quality assurance staff and anybody else who:
- Is involved in or runs projects
- Wishes to get to know the PRINCE2 method
- Would like to obtain a globally recognised certificate of his/ her project management knowledge
The PRINCE2 Foundation course will give you an answer to the following questions:
What do you need
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From Bold New Directions
Think On Your Feet ®





Think On Your Feet ® is a core competency in leading edge organizations. It is the platform on which to build speaking, presenting, writing & negotiation skills.
Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact.
This globally acclaimed workshop actually trains leaders and front line
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From SETTEC
Customer Service Excellence

A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.
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Leadership Development Team Building

Understanding the real meaning of leadership.
Recognizing the difference between leadership and management.
Get to know how do leaders lead?
Familiarize with the Employee performance management.
Improve the leadership and self and others motivational skills.
Familiarize participants with better method for managing people.
Identify motivation difficulties and assist managers and
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From Bold New Directions
Coaching Skills For Leadersa



...l levels. It helps leaders better access and align their staffs personal experiences, traits and skills.
Participants will also discover more about themselves as they learn how to use their developing coaching talents for the greater good of the organization.
Utilizing a blend of brief instruction, demonstration and feedback, the workshop provides practice opportunities for each skill
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From e-Hazard Management
Arc Flash Calculations for Utilities



Determining safe distances, correct equipment tag information and the appropriate Personal Protective Equipment for an arc hazard area is often complex and confusing. Our experienced instructors provide an in-depth understanding of several different methodologies and help the utility professional know which is appropriate in a given circumstance.
Who Should Attend:
a Consulting, utility &
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From SmartStorming - Advanced Training in Innovative Thinking
SmartStorming Lunch & Learn Overview




For top executives, support staff, everyone in your company not directly engaged in more extensive SmartStorming training. This program includes a basic overview of the SmartStorming process, principles and tools, plus hands-on exercises specifically designed to foster enthusiasm, understanding and support for the SmartStorming system, and generate "buzz" throughout the your organization.
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From KMF Health and Safety Ltd
IOSH Working Safely
...staff from any sector with no supervisory or managerial responsibility. It provides a grounding in the essentials of health and safety a everyone at work should have an understanding of why they must a work safelya and this course offers exactly that. Working Safely introduces a completely new approach to health and safety training and offers all the basics in a high impact interactive
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From Meirc Training and Consulting
Certified Purchasing Professional - Materials Management




Learn the important organizational role of the purchasing department.
Acquire the proper negotiation techniques with suppliers.
Evaluate the performance of the department at the macro level.
Know when and how to train the purchasing staff.
Decide when to buy or lease based on key purchasing factors.
more...
Certified Purchasing Professional - Dubai




By the end of the program, participants will be able to:
Learn the important organizational role of the purchasing department.
Acquire the proper negotiation techniques with suppliers.
Evaluate the performance of the department at the macro level.
Know when and how to train the purchasing staff.
Decide when to buy or lease based on key purchasing factors.
more...
From Medical Services Training
Intermediate Medical Terminology
The Intermediate Medical Terminology Course is designed to increase delegatesa knowledge of medical terminology in certain medical specialties in order to develop their own competence and confidence and maximise the effectiveness of patient care.
The objectives of the course are to enable delegates to be able to:
a identify root word terminology relating to:
-ear, nose and throat (ENT) &
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Introduction to Medical Terminology
...staff working in a healthcare or health insurance environment. The course will enable delegates to be able to:
- explain the concept that medical terminology can be broken down into component parts of prefixes, root words and suffixes;
- state the meanings of commonly used prefixes, suffixes and root words in medical terms;
- decipher terminology associated with various diseases;
-
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Advanced Medical Terminology
...staff working in a healthcare or health insurance environment. The course will enable delegates to be able to:
a consolidate their knowledge of medical terminology;
a state the meaning of medical prefixes and suffixes at an advanced level;
a identify root words and basic anatomy of:
-digestive system;
-skeletal system;
-dermatology;
-gynaecology;
-nervous system;
more...
From Meirc Training and Consulting
Certified Purchasing Professional
' This program is designed for Senior buyers, purchasing supervisors, purchasing managers and other material management personnel. This program is worth 25 NASBA CPE?s. Learn the important organizational role of the purchasing department. Acquire the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train
more...
Certified Purchasing Professional
' This program is designed for Senior buyers, purchasing supervisors, purchasing managers and other material management personnel. This program is worth 25 NASBA CPE?s. Learn the important organizational role of the purchasing department. Acquire the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train
more...
ASQ Lean Six Sigma Green Belt
...ically come from finance, quality and business operations staff functions. Many have direct intervention as process owners or stakeholders. Learn how to function as a ?tools application? member of a six sigma team. Lead and execute process-level improvement projects. Collect process data and develop process maps. Develop statistical hypotheses using simple statistical tools. Design simple
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Finance for Non-Finance Professionals
...staff from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE?s. Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners?equity. Interpret the financial health of a company
more...
Mastering Business and Financial Modeling using Excel
...for Business analysts and professionals, supervisors and staff from any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE?s. Note: This is a hands-on training program using Laptops/Computers. Use Microsoft Excel in business finance more
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Professional Skills for Finance and Accounting
...g managers, senior finance officers, accountants, finance staff and analysts. Prerequisites: none. This program is worth 25 NASBA CPE?s. Gain knowledge of essential skills to enhance their ability to run the Finance Department. Manage finance functions in an organized and professional manner. Understand the reporting requirements for the Finance Department. Become skilled at
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Generally Accepted Accounting Principles GAAP 2008 Update
...ng supervisors, accounting managers and junior accounting staff who want to upgrade their accounting skills with the newest Generally Accepted Accounting Principles. This program is worth 25 NASBA CPE?s. Explain and interpret Generally Accepted Accounting Principles. Interpret accounting treatment for assets, liabilities, and owners? equity transactions. Apply Accounting Principles in
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Finance for Non-Finance Professionals
...staff from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE?s. Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners?equity. Interpret the financial health of a company
more...
Implementing and Managing a Customer Complaints System
...Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s performance.Learn to
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Finance for Non-Finance Professionals
...staff from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE s.Learn the functions of financial management.Understand the four key financial statements: balance sheet, income, cash flow and changes in owners equity.Interpret the financial health of a company or profit
more...
Mastering Business and Financial Modeling using Excel
... for Business analysts and professionals, supervisors and staff from any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE s.Note: This is a hands-on training program using Laptops/Computers.Use Microsoft Excel in business finance more
more...
Finance for Non-Finance Professionals
...staff from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE s.Learn the functions of financial management.Understand the four key financial statements: balance sheet, income, cash flow and changes in owners equity.Interpret the financial health of a company or profit
more...
Mastering Business and Financial Modeling using Excel
... for Business analysts and professionals, supervisors and staff from any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE s.Note: This is a hands-on training program using Laptops/Computers.Use Microsoft Excel in business finance more
more...
High Performance Teams
This program is designed for Managers, supervisors and staff whose job involves building teams as well as working in teams. This program is worth 25 NASBA CPE s.Identify team strengths and blind spots after analyzing their personal styles and preferences.Distinguish between groups and teams and list the major characteristics of effective teams. Make decisions by consensus through participating in
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High Performance Teams
This program is designed for Managers, supervisors and staff whose job involves building teams as well as working in teams. This program is worth 25 NASBA CPE s.Identify team strengths and blind spots after analyzing their personal styles and preferences.Distinguish between groups and teams and list the major characteristics of effective teams. Make decisions by consensus through participating in
more...
Maintenance Management for Buildings & Facilities



Objectives:
By the end of the program, participants will be able to:
Understand how to manage effectively building and facilities maintenance.
Structure a cost saving project and determine the required changes.
Set up a work order system, PM procedures and task lists.
Estimate custodial work, conduct craft training and increase the motivation of maintenance staff.
more...
Certified Purchasing Professional



Objectives:
By the end of the program, participants will be able to:
Learn the important organizational role of the purchasing department.
Conduct accurate supplier analysis.
Evaluate the performance of the department at the macro level.
Know when and how to train the purchasing staff.
Decide when to buy or lease based on key purchasing factors.
Improve the efficiency of buying goods and
more...
From silicon beach training
Time Management Training


This Time Management training course is designed to help participants develop their skills in time management to achieve more effective results in less time.
Time management training courses and workshops will help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome stress.
This is a practical time management training
more...
Leadership Training


This 2-day Leadership training course increases your awareness of your current leadership style and abilities. The more leadership styles you have, the more situations you can handle. You will also appreciate the impact your leadership style has on those who work with you. The Leadership training course then provides you with a tool-kit of ideas to increase your leadership skills back in the
more...
From Travel Academy of India
Corporate Travel Training Program





For Travel Agents, Airline Staff, BPOs and Corporate Travel Desk Staff. The program trains to do reservation, ticketing, documentation and all travel arranegements like hotel bookings, car rentals, travel insurance, etc. for corporate travelers. Also trains to work on Computerised Reservation systems (CRS). IATA qualified instructor with over five IATA certifications and over 15 years of Industry
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Airport Ground Handling









1. Personality development and Spoken English
2. Introduction to Airports
3. World and Indian Geography and IATA city Codes
4. Airline Names, Codes and Nationalities
5. Flight Schedules and OAG
6. International Time Calculation
7. Passenger and Cargo Terminal Layouts
8. Passenger Handling and Customer Service
9. Basic Ticketing and Fares
10. Check In/ Counter Handling and Departure
more...
From Global Training Partners
Cross Cultural Intercultural Leadership of Diverse Multicultural Global Teams and Human Resource Management
Viewing cross cultural intercultural diversity in the context of all aspects of pluralism: race, gender, ethnicity, age, abilities, education background, etc.; what diversity is and what it isna t; what diversity brings to the global workplace; developing diverse relationships as a key to team success; cultural diversity as a bottom line issue; how respecting differences looks to each individual;
more...
From HBF Networks
Cisco Unified Communications IP Tel Part 2 v60
...esigners, administrators, engineers, managers and support staff with the following responsibilities.
o Maintain and configure a voice and data network which includes the Cisco Unified Communications Manager solution.
o Require a fundamental understanding of the issues and solutions related to implementation of the Cisco Unified Communications Manager.
Number of Days
5 Days
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Cisco Unified Communications IP Tel Part 1 v60
...esigners, administrators, engineers, managers and support staff with the following responsibilities.
o Maintain and configure a voice and data network which includes the Cisco Unified Communications Manager solution.
o Require a fundamental understanding of the issues and solutions related to implementation of the Cisco Unified Communications Manager.
Number of Days
5 Days
more...
CIPT Accelerated CIPT parts 1 and 2 v60
...esigners, administrators, engineers, managers and support staff with the following responsibilities.
o Maintain and configure a voice and data network which includes the Cisco Unified Communications Manager solution.
o Require a fundamental understanding of the issues and solutions related to implementation of the Cisco Unified Communications Manager.
* This course is
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From ABC Coaching and Counselling Services
Introduction to Rational Emotive Behaviour Therapy


Aim: To provide a Continuing Professional Development (CPD) opportunity for counsellors, psychotherapists, social workers, care workers, GPs, and other social care professionals, related to helping clients/ patients with emotional, behavioural and relationship problems
Content: We will look at the REBT theory of causation of anxiety and depression, which are the most common emotional problems
more...
From Honig IdeaGuides
Customer Service Excellence


...staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out."
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine customers'
more...
From 4 Hour Training
Customer Service Excellence



...staff more than just the foundation on providing good customer service. It will give them the motivation, desire and ownership to satisfy your customers with excellence.
Goals
Know why providing good customer service is critical
Build a model describing excellent and awful customer service
Determine customers' standards for customer service excellence
Establish specific
more...
Delegating Made Easy


...staff and managers who are
limited on time and need to
learn delegation skills
This 4 Hour workshop provides participants with the practical step-by-step essentials and tools that will result in good sound delegation and resulting in effective task and project completion.
In 4 hours your managers will learn:
WHY it is important to delegate
WHAT to delegate
WHO to
more...
Supervisory and Management Skills

Supervisors and managers learn the key supervisory skills:
>Guiding the Work
>Organizing the Work
>Developing Your Staff
>Managing Performance
>Managing Relations
more...
From Making the Link
Leading a Winning Team
Making the link are offering clients selected opportunities to develop Leadership and Management teams, with up to 1000 funding from the Leadership and Management Advisory Service. Now is the time to invest with confidence in team development solutions that take business performance to a higher level.
MTL work with clients to deliver exceptional business results, using a combination of
more...
From SilkWeb Consulting & Development LLC
Excellent Customer Service

The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This
more...
From RAMCO Software Training
RAMCO Software Training







...Training Center guarantees you a knowledgeable and expert staff of instructors who understand the planning and implementation of software deployment and training.
Why choose RAMCO?
Every new client is the beginning of a long-term, successful partnership in training. Since we do not sell computers or software, we do not try to persuade our customers to use a particular software.
more...
From The Training Clinic
Effective Presentation Skills





This workshop is designed to help the staff person, manager or executive persuasively present an idea, product or service to the internal or external customer. Plan and give a more effective presentation. Two-three practice presentations are done with critique and feedback from peers and the instructor.
This program is useful for managers, supervisors, trainers, training managers, training
more...
Train the Trainer Workshops and Certificate Programs




... designers, supervisors, managers and secretarial support staff. We focus on the effective, inter-active design, delivery and management of training. We practice learning by doing, not just by listening. All of our workshops require a high level of participation by the learner. Transfer of skills to the workplace is stressed by action planning during each workshop.
Our staff of 18 skilled
more...
From Create-Learning
Team Building Program Accountability and Team Cohesion


...rs to do great work.
We will facilitate and train the staff in effectively building a team using the a Team Dimension Cyclea highlighting the need for constant measurement of success and failure with the teamsa projects. Additionally we will facilitate all the team members in a discussion about sharing best practices and learned failures within the department.
The organization will
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From Data-Scribe (r)
Nonprofit CiviCRM Bootcamp 2009



The bootcamp is designed for nonprofit executive directors, marketing and communications staff, administrative staff, or others who are or will be responsible for the organization's membership management. CiviCRM is a well established and supported open source contact relationship management system (CRM), that is robust and customizable to fit the needs of many organizations.
The bootcamp is
more...
Nonprofit Web Site Bootcamp 2009



...nprofit executive directors, marketing and communications staff, administrative staff, or others who are or will be responsible for the organization's Web site. We use two popular open source content management systems (CMS), Drupal and Joomla!, that don't require technical expertise.
The bootcamp is led by at least two Data-Scribe instructors who are Web strategists and Drupal/ Joomla!
more...
From Results Coaching Systems FZ LLC
Mastering Feedback
A common complaint from staff is not feeling appreciated and a lack of good feedback. Often this is because managers do not have the skills or confidence to provide learning feedback. This programme develops those skills.
more...
From Illumine Training
Stress Management
...staff or employee engagement are vitally important for the long term success of any organisation. Stress is a natural part of our working lives and is only a problem when we become unable to cope. Most of us welcome the opportunity to be challenged in our work, to be engaged in what we are doing - to be motivated and fulfilled. However it is easy to cross the line - to go from positive
more...
From Taylor Performance Solutions, Inc.
Managing Conflict
Understand the elements of conflict, recognize
conflict management styles, tips for handling
conflict, tips for avoiding conflict, enhance
conflict management skills.1/2 day for staff and
additional 1/2 day for managers.
more...
A Supervisor Quick Start Workshop
Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !
more...
From HOT Engineering
Introduction to Enhanced Oil Recovery
Enhanced Oil Recovery (EOR) projects are usually handled by multidisciplinary teams. This course targets technical staff not involved in detailed engineering design and non-technical staff involved in the legal, financial and decision-making aspects of EOR projects.
more...
Petroleum Geoscience Basics
The course is designed for administrative and technical staff and summarises the different disciplines in geosciences in a systematic approach, starting from large scale earth systems and reaching into details of an oil reservoir.
more...
From Last Minute Training
Coaching for Performance Certification Program
This two day certification program is packed with information to help you & your staff become the best coaches they can be. Team-leaders will learn how to analyze and adjust the way in which they
communicate with their staff.
more...
ITIL V3 Foundation Challenge Course - ctc
This challenge course is based on the version 3 release of the IT Infrastructure Library ITIL this therefore provides the common sense as well as practical advice required to help new and experienced IT Service Management Staff to do their job better.
more...
Project Planning for Success - CTE
This course is designed for current and potential project managers, as well as key staff working in project oriented fields who are seeking to acquire the essential skills and tools necessary for effective project planning.
more...
Delegating Without Losing Control- MPH
With Delegating Without Losing Control, you ll learn how to maximize your time & effectiveness through delegation, build value into your practice by empowering your staff with additional responsibilities & better understanding of how the practice works.
more...
Dealing with Difficult Clients - oomph
This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients. Some examples of the topics covered include:
* Setting service boundaries and managing expectations
* Establishing clear communication with clients to avoid misunderstandings
* Guiding staff to effective client
more...
Dealing with Difficult People
The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson, Ph. D., an Oakland, California, organizational psychologist and management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home - ita s a do-able option. But the vast majority of people cana t
more...
The Leading Edge Leadership through Effective Communication
This workshop addresses the needs of individuals who want to lead and inspire others in the corporate world.
Learning Objectives
Participants who complete this workshop will:
* Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding.
* Demonstrate
more...
Essential Training Skills
...f being effective or successful. The results derived from staff training are too important to leave to chance. This workshop will equip managers, supervisors and new trainers with essential and practical training skills that will enable them to train with confidence and proficiency. The opportunity to practice these skills in a safe environment will be a key benefit of this training workshop.
more...
From DW Associates Pte Ltd
How to make competition irrelevant?



...while motivating them to improve business results. Every staff member is unique, with different talents, different aspirations, different needs, and different motivations. Even these will vary at different phases of their lives.
When the successes and failure of companies are examined, it is clear that achievement over the long-term depends on the ability to innovate, and take the
more...
How great leaders get great results?



...company of a few years back. This makes it difficult for staff to remain loyal to the corporation. Employees are loyal, not to an organization, but to an identifiable human being, usually their manager.
How to become an employer of choice? The eight principal factors considered by most workers are the company, the culture, enlightened leadership, care of people, growth and opportunity,
more...
RE-inventing Leadership & Corporate Entrepreneurship



... for all executives and managers with general management, staff or functional responsibilities.
Young, high flying managers selected for accelerated development and identified as potential leaders cannot afford to miss this high intensive training program.
David Wee
Founder & CEO - DW ASSOCIATES PTE LTD / ASIA SPEAKERS BUREAU (ASB)
Chief Executive for Asia - LONDON SPEAKER BUREAU
more...
How skillful leaders develop winning competitive strategy and respond to change?



...ction
====================
Leaders need to view their staff as partners rather than subordinates, recognizing and liberating their talents. There has been emphasis on creativity and flexibility in the work arena. Yet, some managers still resent their subordinates proposing new ideas.
Leadership is irrelevant and managerial excellence ineffective if your organization does not impact the
more...
From Last Minute Training
How to Get Top Performance from Your Staff
Maximize your practice performance by actively engaging your employees. Topics include:
* The importance of a performance management plan and how to create and implement one;
* The importance of having position descriptions and how to create them;
* The role of the leader and the power of delegation;
* Aligning performance to practice requirements;
* Getting bursts of
more...
Inventory and Warehouse Management Concepts and Practices
No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing the goods and services of the firm. Like many other things that depend on human interpretation, control means different things to different individuals. This is a workshop for you, the warehouse or stockroom manager, the person in charge of what
more...
Conflict Resolution Negotiating Win-Wins
Having the ability to resolve conflict, negotiate and problem solve are an invaluable set of skills that all managers, team leaders and team members need to help build high performing, collaborative teams. This workshop provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see.
Participants will gain
more...
Coaching A Leadership Skill
This workshop addresses the needs of those who want to lead and inspire others in the corporate world. Completion of this workshop will result in: learning the key competencies of leadership including personal awareness, coaching and feedback, courage, self control and acceptance, conflict resolution...; demonstrate accountability and courage when executing decisions and communication with staff;
more...
Critical Elements of Customer Service
...t-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff reliable? Do they deliver what they promise? Are your customer service managers managing the a critical elements of customer service?a This workshop will provide tangible customer service skills to employees of all levels so that customers feel assured
more...
Contact Center Manager Certification Training
...ormance appraisals, coaching, mentoring, and disciplining staff in a contact centre environment.
* Handle difficult and challenging people and situations with reduced stress by using a variety of proven assertiveness and conflict management techniques.
* Enhance onea s effectiveness in leading and facilitating meetings for purposes of information exchange, decision-making,
more...
Quickbooks 2008 Training - Introductory Level (1 Day)
...iminate transaction errors for new users
* Train new staff faster and answer their QuickBooks questions
* Build confident and increase my comfort level with small business accounting
Course agenda
* Tour QuickBooks 2008 using the Home Page and one-click navigation centres
* Get organized (accrual accounting, terms, checklists)
* Set up Customers and Vendors
*
more...
The Leading Edge: Leadership through Effective Communication
Participants who complete this workshop will:
* Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding.
* Demonstrate accountability and courage when executing decisions and communicating with staff.
* Improve staff performance by identifying and
more...
Quickbooks Accounting Training Seminar

This powerful enterprise total solution software will help you gain control of business finances and your entire operation. QuickBooks provides sophisticated tools to track and better manage your business. Its flexible report functionality makes it appropriate for owners, controllers or support staff to use. Learn how to create a QuickBooks company, enter sales, generate invoices and estimates,
more...
TRA - IT Security Harmonized Threat and Risk Assessment Workshop (5 Days)
...commend risk mitigation strategies based on TRA results), staff supporting the TRA process (auditors, legal, human resources, corporate security, IT operations, etc.) and senior risk management executives (those who fund risk management programs and assume residual risk for their organizations).
For more information please call 1-877-313-8881 or copy this link into your browser:
more...
From Harlequin Solutions.
InDesign CS3 for QuarkXPress Users




Our aim is to train industry professionals migrating from Quark Xpress to what is fast becoming the industry standard software. Trained by professionals who understand the intricacies and pressures of real-world issues. Learn to access features previously only available in Adobe Illustrator and Photoshop without leaving InDesign.
Prerequisites
Delegates should have good working knowledge of
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From Last Minute Training
Customer Service - Fundamentals
Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
more...
Leading & Motivating Others
Location: Toronto Date: 2008-05-15
List Price: $399 Offered Price: $319.00
Seats Available: 2
* Motivate and inspire staff to reach goals
* Evaluate performance objectively
* Provide negative feedback without arousing defensiveness
* Conduct productive coaching sessions
For more information please call 1-877-313-8881 or copy this link into your browser:
more...
ISO 20000 Consultant Certification
Location: Toronto Date: 2008-05-23
List Price: $2495 Offered Price: $1996.00
Seats Available: 2
This accredited consultant program allows participants to master the ISO 20000 standard and prepare for the associated certification.
On completion of this program, participants will have fully mastered this standard of IT service management. Benefits include:
* Improved quality of service and
more...
We Care Customer Service Training
Location: Toronto Date: 2008-05-15
List Price: $225 Offered Price: $180.00
Seats Available: 2
The We Care Customer Service seminar offers managers and frontline staff new ways to provide exceptional customer service. The seminar offers:
- Practical skills
- Small group discussion
- Time to ask questions
For more information please call 1-877-313-8881 or copy this link into your browser:
more...
Quickbooks 2008 Training - Introductory Level (1 Day)
...liminate transaction errors for new users
* Train new staff faster and answer their QuickBooks questions
* Build confident and increase my comfort level with small business accounting
Receive a certificate of completion at the end of this course.
For more information please call 1-877-313-8881 or copy this link into your browser:
more...
Productivity Transformed
Location: Ottawa Date: 2008-02-13
List Price: $575 Offered Price: $402.00
Seats Available: 2
For individuals, Productivity Transformed is an award winning 1-day workshop with 2 follow-up coaching sessions. In companies and organizations, Productivity Transformed is a complete productivity solution that combines face-to-face training with ongoing coaching. In Canada, Leadershipinc has tailored
more...
The Cold-Call Fast Start Bootcamp
Location: Town of Richmond Hill Date: 2008-02-01
List Price: $7500 Offered Price: $4500.00
Seats Available: 2
Know where your sales are coming from every month
Forecast sales based on your knowledge of the lead generation pipeline
Systematically create surges in sales based on increasing your lead pipeline
Identify where leads are getting stuck and devise strategies to un-stick your leads
more...
Best Practices for the Multi Project Manager - 2 Day Seminar
...f managing multiple projects
* Learn how to balance staff and workload while reducing risk and conflict
* Recognize which projects are top priority and which are not
* Improve personal time management and communication throughout the organization
* Keep projects on track, on time and on budget
What You Will Cover
* Prioritize projects
* Negotiate
more...
From Harlequin Solutions.
Acrobat 8.0 Professional for Business Users



Office users, marketing personnel, IT staff, or anyone who needs to create PDFs from Microsoft Office Applications for archiving, emailing and electronic distribution who already have some knowledge of Acrobat or attendance on our intro course.
Attendees will be able to create and configure PDF settings for Microsoft Word, Powerpoint and Excel from within Office.
more...
InDesign CS2 for QuarkXPress Users


This course is designed to make the transition to Adobe InDesign effortless and effective without the loss in productivity. With this aim in mind, course content focuses on the similarities between the two applications, and also highlights additional
Prerequisites: Delegates should have good working knowledge of QuarkXPress.
Who Should Attend: Designers, production staff or print professionals
more...
From Amplios Academy
Employee Performance Measurement 1 Day



Training objectives
The purpose of this seminar is to:
> Communicate the benefits, techniques and risks of employee performance measurement
> Equip the participants with fundamental employee performance measurement (EPM) skills
> Explain how to link EPM to other techniques such as 360 degree feedback, Performance-Linked Compensation and Positive
Reinforcement
Training method
The training
more...
From Aditi Consultancy Services
Over View of Geometric Dimensioning Tolerancing


In this one day over view of Geometric Dimensioning & Tolerancing training course focus will be on GD&T terminology, definitions, representation of GD&T tolerances in engineering drawings and their proper interpretation. Though practical examples, case studies, inspection methods and advanced concepts are not covered, this course gives very good introduction to the subject to all those who are
more...
From Digital Training & Designs
Adobe InDesign CS4 Advanced
At Digital Training & Designs, we provide you with the right training solutions to help you learn Adobe InDesign. Check our schedule for class dates and prices for Adobe InDesign training in Dallas, Texas or call us for private training at your site.
Whether you enroll in our public classes, or have us create private training for your entire staff, we will help you learn this powerful
more...
From Profit Consulting Co.
Healthy Solutions Group Coaching Program starts Oct 20th
Healthy Solutions Group Coaching Program is a path to a powerful relationship with your body, food and exercise.
Coaching is an opportunity that few have experienced and yet so many acknowledge the wisdom of it!
Everything we want to accomplish first needs to happen internally. Do you sense the truth here, but prefer not look at it? This program is for people who are finally ready to look.
more...
From Digital Training & Designs
Adobe Photoshop CS4-Level 2

At Digital Training & Designs we can provide you with the right solution to help you understand and Adobe Photoshop to create your own spectacular digital images. Whether you enroll in our public classes, or have us create private training for your entire staff, we will help you learn to create art in a productive and efficient manner. Check our schedule for class dates and prices for Adobe
more...
From Profit Consulting Co.
The Coaching Clinic Coaching Skills for Managers May 7th 8th- HCRA Certified

Join us for The Coaching Clinic: Coaching Skills for Managers.
Coaching is the quickest and most effective method for developing your employees. A fun, highly participative and practical course designed to provide you and your managers with the tools and skills needed to become an outstanding coach.
Learn powerful and effective techniques that help you seize daily coaching situations.
more...
The Coaching Clinic - Coaching Skills for Managers 314 East Highland Mall Blvd. Ste #403 Austin Tx
Coaching is the quickest and most effective method for developing your employees.
Coaching leads to initiative and motivation. Coaching develops a solutions oriented attitude rather than problems and avoidance.
A fun, highly participative and practical course designed to provide you and your managers wit the tools and skills needed to become an outstanding coach.
Participants will go
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Career Opportunities Group Coaching - new dates and reduced class pricing!


Who should attend?
Career professionals who are considering
a career move or career professionals who are in transition.
Intention of program:
To offer an affordable, high-value career transition program for professionals who want support in realizing their vision for their career. Career coaching provides the client with the support needed to create and implement their new, more
more...
Strategic Planning Teleclass starts Feb 3rd
Join this 4-week teleclass and...
- Define and create your vision statement
- Define and write your mission statement
- Create a future organizational chart to map your hiring strategy
- Look at your culture and define your company values
- Create action plans with your partner or team
Cost of the course is $89.
Current coaching clients are free!
All classes are at 3pm CST.
more...
Inspired Goals Workshop
Join Alicia Marie with Profit Consulting Co., for an empowering morning on January 16th
You Will Learn:
* Why people dona t set goals
* Complete the past
* The process of focus and attention
* Goal setting tips
* The language of powerful goal setting
* Strategy for what will likely stop you from achieving your goals
* How to set goals that inspire and motivate
* To embrace failure and
more...
From Kaizen Consulting Group
Kanban Pull Systems






...Target Audience: Managers, operational and administrative staff involved in Kanban (pull) systems implementation from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors
At the end of the course, participants will be able to:
Define Kanban correctly
Explain the differences between push and pull systems
more...
Error Proofing - Poke Yoke






...1 Day
Target Audience: Managers, operational and support staff from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors
Course Objectives:
This course will enable participants to:
Understand the different error proofing techniques
Gain knowledge in applying mistake proofing techniques to reduce and eliminate
more...
5S and Visual Management






...1 Day
Target Audience: Managers, operational and support staff from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors
Course Objectives:
Participants will, upon completion of this course, successfully demonstrate their ability to:
Understand the meaning and importance of applying 5S in the
more...
From Profit Consulting Co.
Realtor Power Circle Group Coaching program starts Nov 3rd
Is this you?
Are you committed to growing a healthy business and would you benefit from the momentum of ongoing group support and coaching?
Who should register?
Realtors who are trending 18 or more transactions a year and have been in the industry full time for more than two years.
Intentions of program:
To offer an affordable, high value development program for Realtors
more...
Ask an Expert with Hilary Blair - no cost to join
Join Alicia Marie as she interviews Voice Coach Hilary Blair.
Wednesday, November 5th @ 3-4pm CST
*Finding Your Voice:
Does Your Voice Portray You or Betray You?*
Hilary has been a teacher and performer for 30+ years. She teaches voice, public speaking, and voice-over for the Denver Center for the Performing Arts and the National Theatre Conservatory, and is a professional voice-over
more...
Marketing Plans Teleclass
Attend a 4 week Tele Class and write your marketing plan for 2009
We will break down a simple marketing plan into four parts and take one hour a week to work through the plan. We will work on defining your target market, messaging, image, branding, lead follow up and more!
Participants will benefit from learning with other business owners.
Each call will include training on segment for
more...
Business Planning Teleclass starts Oct 7th
Attend a 4 week Tele Course and write a business plan for 2009.
We will break down a simple business plan format into four parts and take one hour a week to work through a plan.
Participants will benefit from learning with other business owners.
Each call will include training on segment for the week as well as Q/ A on topics.
Coaching will be available and will occur throughout the
more...
Entrepreneur Power Circle - New Program starts Oct 20th
Entrepreneur Power Circle
Who should attend?
Entrepreneurs who are committed to growing a healthy business and would benefit from the momentum of ongoing group support.
Intention of program:
To offer an affordable, high value development program for business owners who want support in achieving their goals and developing foundational business practices.
To embrace strategies
more...
Ask an Expert- Brad Marquardt Free Conference Call 3 pm August 27th CST
Ask and Expert-Brad Marquardt
"It's not about the technology"
Alicia Marie interviews Brad on why technology isna t working in your business or being embraced by your employees. He explains that your business vision and defining a business process before choosing your technology is paramount.
Brad has been in business for over 20 years working with business owners in the technology
more...
Ask an Expert- Connie E Brubaker Free Conference Call 3 pm August 13th CST
Ask an Expert-Connie E. Brubaker
"The Secret to Outstanding Customer Service"
Join Alicia Marie as she interviews expert Connie E. Brubaker.
Connie Brubaker began her training and speaking business because she is passionate about the power of relationships to make a business successful. Connie is the owner of Integrity Training Solutions since 1999 where she helps business get and keep
more...
Entrepreneur Power Circle
Entrepreneur Power Circle
Who should attend?
Entrepreneurs who are committed to growing a healthy business and would benefit from the momentum of ongoing group support.
Intention of program:
To offer an affordable, high value development program for business owners who want support in achieving their goals and developing foundational business practices.
To embrace strategies that
more...
Ask an Expert with Michelle Bonn No Cost to Attend
Ask an Expert with Michelle Bonn Conference Call 3pm Central
Taking your business global: working with foreign manufacturers and suppliers. How to find trusted, foreign suppliers for your products and production.
Michelle Bonn, Owner & President, Expedient Trade, LLC
Join Alicia Marie as she interviews expert Michelle Bonn.
Michelle began her career working in the disciplines of finance &
more...
Ask an Expert- Sandy Dumont Free Conference Call 3 pm July 17th CST
... years experience helping Fortune 500 companies and their staff improve their image.
Sandy has worked both here and abroad where she is recognized as the leading expert in her field. She was the image consultant for the Belgian State Television and has been featured on TV, radio and major publications throughout the US and Europe, including The Wall Street Journal, The London Financial
more...
Ask an Expert- Jefferson Flanders Free Conference Call @ 2 pm May 21st CST
Ask an Expert-Jefferson Flanders
Business Communication
Wednesday May 21, 2008 @ 2 pm CST No Cost to Attend
Join Alicia Marie as she interviews expert Jefferson Flanders.
Jefferson Flanders is an author, educator, independent journalist, and publishing executive. During the course of his career, he has been an editor, newspaper columnist, sportswriter, radio commentator, and college
more...
DISC 4 Week Tele-Classes March 4th, 11th, 18th, and 25th @ 3 pm CST
Learn about behavioral styles
Understand your own strengths and weaknesses
How to manage different styles
How to match behavior to job roles
How to use DISC in the hiring process
How to read a DISC Graph
How to sell and service different styles
more...
Team Building Teleclass April 8th, 15th, 22nd, and 29th @ 3 pm CST
Join us for a 4 week teleclass on Teambuilding
Who should attend? Leaders and managers who want to move their team to the next level!
Learn the Five Keys to Effective Teambuilding
Team vs. a Group
Behaviors of a Team -What to Model as a Leader
Language of Teambuilding
Principles of Teamwork
The Result of Effective Team Building is that your role changes!
Call us to reserve your
more...
Healthy Body-Healthy Business Ask An Expert Free Conference Call @ 2 pm March 12th
Join Alicia Marie as she interviews Brenda Thompson RD, LD, Professional Chef about the connection between a healthy body and a healthy business.
Brenda studied to become a registered dietitian at the University of Idaho to not only create her own healthy lifestyle plan, but to help motivate others, because she understands how difficult it can be to make a change. While working as a clinical
more...
Ask an Expert- Mel Kleiman Free Conference Call @ 2 pm March 5th
Certified Speaking Professional Mel Kleiman is North America s leading authority on how best to recruit, select, and retain top-quality employees.
A renowned consultant, speaker, author, and trainer for over 25 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.
more...
From Digital Training & Designs
Adobe Photoshop CS3-Level 1

Adobe Photoshop training at Digital Training & Designs provides you with the right solution to help you understand Adobe Photoshop to create your own spectacular digital images. Check our schedule for class dates and prices for Adobe Photoshop training in Dallas, Texas or call us for private training at your site.
Whether you enroll in our Photoshop public classes, or have us create private
more...
From Pyramind
Pyramind Digital Producer Certificate



... the material is easy to absorb and fully understand. Our staff consists of some of the best and brightest in both production and education. Our most successful graduates leave with a self-produced DVD of their own works as a demo reel and are generally better prepared for the real world of finding gigs and job hunting than most other programs twice as expensive!
For those of you who can t
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From VIP Close Protection Ltd
VIP Close Protection
With more then 10 years experience in professional VIP protection, special missions which we still offer and additionally experience of our agent's who all were in French Foreign Legion.
Since 1996 our institute in Poland ,Warsaw offers and organizes all levels of instructors training courses."VIP Close Protection Academy" , it offers following main and the best trainings that are in use in the
more...
From Ripple Training
Root Cause Analysis
...Staff Personnel Involved with Finding the Real Causes of Problems.
Root Cause Analysis (RCA) is trying to understand why something went wrong. It identifies the basic source or origin of the problem so that recurrence of the problem may be prevented. RCA provides a methodology for investigating, categorising and eliminating root causes of incidents whether these are safety, quality,
more...
From ITSM Academy
ITIL V3 Lifecycle Course - Service Transition ST
...on.
Audience:
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management coordination and integration of strategizing activities within the Service Lifecycle.
Individuals who require a detailed understanding of the ITIL Service Transition phase
more...
From Node Network Technology China
Node Lab offer 1-on-1 18-day Cisco CCIE RS Lab Boot Camp in China
...ll be invited for Binhai Road accompanied by our friendly staff free of charge. It is more than 30 kilometers, stretching along Daliana s famous coastline And you will have a full sightseeing to the nearly 20 attractions on the route. Also, you may have the chance to visit the biggest square of the world.
a Until You Pass!a Guarantee
We guarantee that you will pass your exam
more...
From PassionWerx
Employee Engagement Becoming More Engaged At Work






...ualitative information on the passion level of individual staff members. Nor was there a method of converting that information into passionate performance. Until now. This is a dynamic 1/ 2 day learning experience designed to dramatically increase the engagement level and performance of your team. It will help your people discover their work-related passions and how to feed those passions to
more...
From Hydro Training Academy
Forklift Driver Training Code 1 - 4 new recertification
...at 7: 00
Our success is attributed to our well trained staff, our infrastructure, supporting our BEE strategy, the ability to add value and finally our total commitment to exceed our Clienta s perception of our ability.
We are transparent, we believe in establishing integrity, our service is fast, we are compliant, we are visible, and we have great respect for good governance.
Current
more...
Forklift Driver Training Code 1 - 4 new & recertification




...at 7: 00
Our success is attributed to our well trained staff, our infrastructure, supporting our BEE strategy, the ability to add value and finally our total commitment to exceed our Clienta s perception of our ability.
We are transparent, we believe in establishing integrity, our service is fast, we are compliant, we are visible, and we have great respect for good governance.
Current
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From JMC Consulting Sdn. Bhd.
Manager coaching skills




...s, vacuum in the leadership succession and poorly skilled staff with silo mentality lacking personal accountability.
Coaching is not about directing, telling or advising. It is a specialized dialoguing technique designed to bring out the best in a person through enquiry and appreciation. It is a skill and like all skills it can be learnt and sharpened by managers who want to be masterful
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From Ace Technologies
Diploma in Wireless Technologies








Diploma in Wireless Technologies(DWT) 2 months
Mode: Online/ Part-time/ Regular
An exuberant Ace Technologies is the most preferred telecom and wireless trainer who have identified the high growth possibilities in mobile telecommunication sector.
This course provides an introduction to Telecommunication Fundamentals covering telecom networks, switching, signaling . RF fundamentals, introduces
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From ivantage Limited
Google Analytics Configuration Hands-On Training Workshop
... the information presented. It is also aimed at technical staff who need to understand how to install, configure and optimise Google Analytics so as to harness its flexibility and optimise its deployment in their own web site's environment.
After successful completion of the Google Analytics Configuration workshop, students will be able to configure Google Analytics for all but the most
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From Ignite Success
Dynamic Communications

In order to understand your relationships with other people, you must first understand yourself. Achievers throughout history have one thing in commona they know themselves. This means they dona t underestimate what they can do, they dona t sell themselves short and they know their own limitations. More importantly, by understanding themselves, they are able to develop plans to overcome their
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From Bright Star Childcare Temporary Services
Children with Orthopedic Impairments
This training is instructor led and focuses on physical and medical conditions of children with orthopedic impairments. It addresses what instructional staff need and guidelines for adaptations and accommodations. Topics in this training include What is orthopedic impairment? Criteria for Determining Eligibility; Eligibility Data; Eligibility and Placement; Types of Orthopedic Impairments; and
more...
From Greater Dallas LifeSkills & Anger Management Group
Duval County LifeSkills & Anger Management Group

... with 10 minutes breaks. No profanity allowed!
While our staff is highly qualified with more than 26 years of experience we offer anger management classes based on simple baseline anger management studies that contain models and curriculum coupled with class interaction to produce a provoking study that inspires and engages the interest of the participants...
Lessons cover relationships
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Cook County Lifeskills & Anger Management Group


... with 10 minutes breaks. No profanity allowed
While our staff is highly qualified with more than 26 years of experience we offer anger management classes based on simple baseline anger management studies that contain models and curriculum coupled with class interaction to produce a provoking study that inspires and engages the interest of the participants...
Lessons cover relationships
more...
Collin County LifeSkills & Anger Management Group

... with 10 minutes breaks. No profanity allowed
While our staff is highly qualified with more than 26 years of experience we offer anger management classes based on simple baseline anger management studies that contain models and curriculum coupled with class interaction to produce a provoking study that inspires and engages the interest of the participants...
Lessons cover relationships
more...
Greater Atlanta LifeSkills & Anger Management Group


... with 10 minutes breaks. No profanity allowed!
While our staff is highly qualified with more than 26 years of experience we offer anger management classes based on simple baseline anger management studies that contain models and curriculum coupled with class interaction to produce a provoking study that inspires and engages the interest of the participants...
Lessons cover relationships
more...
Fulton County LifeSkills & Anger Management Group


... with 10 minutes breaks. No profanity allowed!
While our staff is highly qualified with more than 26 years of experience we offer anger management classes based on simple baseline anger management studies that contain models and curriculum coupled with class interaction to produce a provoking study that inspires and engages the interest of the participants...
Lessons cover relationships
more...
From Epiphany Training Limited
Aderant Expert
...ront office. The system is tailored by Aderant technical staff to work with your Financial processes.
Epiphany Training Ltd trains the non financial users to use the Time, Billing, Expenses and Inquiries portions, which is the Front Office System. We use plain English, and explain technical terms in ways non financial people can understand.
Tailored to suit your firm we can provide:
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From The World of Health
Stress Management Awareness Training
What is Stress ?
Signs and Symptoms of Stress ?
Managing YOUR Stress
Balanced Lifestyle
Time Management
Support Network
Managing and Reducing Stress in the Workplace
Incentives to reduce absenteeism and bring employees back to work.
Using Support Services and other Organisations
Mostly workshop based encouraging active participation of students.
Can be provided on a distant learning
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From Youth Change
Portland Oregon Breakthrough Strategies to Teach and Counsel Troubled Youth
Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours available.
Free
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Atlanta, GA - Breakthrough Strategies to Teach and Counsel Troubled Youth
March 13-14, 2008
Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and
more...
Kansas City, MO - Breakthrough Strategies to Teach and Counsel Troubled Youth
April 23 - 24, 2009
Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and
more...
Seattle, WA - Breakthrough Strategies to Teach and Counsel Troubled Youth
May 8-9, 2009:
Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and more.
more...
Portland, OR - Breakthrough Strategies to Teach and Counsel Troubled Youth
October 8-9, 2009:
Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and
more...
Seattle WA - Breakthrough Strategies to Teach and Counsel Troubled Youth
May 7-8, 2009:
Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours
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From Target Learning
Target Writing: Communicating for Results





...staff, vendors and customers will always cost you time and money. For instance, calculate the amount of time required to create a document (i.e. e-mail, letter, memo or report). Now calculate the time it takes to send out clarifications, or answer questions because your readers failed to comprehend a message you thought was clearly stated.
The primary reason a written message is
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From Youth Change
Phoenix AZ - Breakthrough Strategies to Teach and Counsel Troubled Youth
December 11-12, 2008:
Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours
more...
Seattle, WA - Breakthrough Strategies to Teach and Counsel Troubled Youth
Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours available.
Free sample
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From Affinity IT Training, LLC
Internet Technologies Overview
A survey of internet-specific technologies and architectures,
including: internet model, TCP/IP, streams vs. datagrams,
sockets and ports, addressing, client/server input/output,
server-side web processing, internet Java technologies,
client-side web processing, and internet XML technologies.
Audience:Developers, managers, and non-technical staff who are unfamiliar with the myriad technologies
more...
Using Microsoft Visual Source Safe
Hands-on workshop prepares students to effectively use
Microsoft's Visual Source Safe,
a popular Windows-based tool
for managing source files during
collaborative team development.
Audience:Software developers, administrators, and other staff involved in sharing versioned documents and files using MS Visual Source Safe.
more...
Intermediate Data Communications
Presents an in-depth examination of the technologies used in modern
business networks.
Routing and Switching technologies are discussed in detail with a
focus on using Cisco devices to provide these services.
Optionally, students can
participate in a group project (2 day delivery)
where they will build a small network
from the ground up using
Enterprise level devices and technologies.
Duration and
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From Youth Change
Los Angeles - Breakthrough Strategies to Teach and Counsel Troubled Youth
April 17-18, 2008:
Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and
more...
Los Angeles - Breakthrough Strategies to Teach and Counsel Troubled Youth
March 13-14, 2008
Learn how to involve troubled and challenged youth in learning. This class explains the challenges that children can face, and how to effectively teach and assist those youngsters. Participants will discover how to best integrate challenged youth and children into programs by successfully managing problems like apathy, poor accountability, bad attitudes, ADHD, withdrawal and
more...
Atlanta, GA - Breakthrough Strategies to Teach and Counsel Troubled Youth
March 13-14, 2008
Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours are
more...
Atlanta, GA - Breakthrough Strategies to Teach and Counsel Troubled Youth
Got Problem Kids? Here's your Problem Student Problem-Solver Conference. You name the problems and this workshop delivers hundreds of immediate, problem-stopping answers. You will leave with innovative, more effective strategies for school failure, truancy, dropping out, work refusal, violence, delinquency, bad attitudes, depression and more. College credit and clock hours are available.
Free
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From PERCON The Strategic Interveners
Performance Management & feedback skills



o Establishing performance goals
o Providing effective orientation, counseling, education, and training.
o Conducting performance reviews and feedback sessions.
o Designing effective compensation and recognition systems that reward people for their contributions.
o Providing promotional/career development opportunities for staff.
o Holding exit interviews to understand WHY valued employees
more...
Staff Retention Strategies



1. Increasing quality of external candidates
2. Containing costs
3. Achieving greater return on investments
4. Increasing diversity through innovation
5. Proper utilisation of talent and skills
more...
From Leaders Workshop
Effective Time Management

... make a difference in long-term.Benefits your Mangers and Staff achieve after attending this workshop:
They'll understand their particular obstacles to the effective use of their time on the job.
They ll not confuse activity with accomplishment.
They ll keep the Main Thing the Main Thing.
And they'll leave the Training Program with an action plan - confident that they have the tools
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From Hilf Supply Chain Solutions Ltd
MRP concepts & fundamentals

An ideal back to basics refresher course for those within a Material Planning role, particularly useful prior to an ERP 'go-live' to compliment IT systems training.
Will be a valuable overview of the subject matter for other functions whose actions have an implication on the bigger picture demand & supply execution plan (for example Manufacturing Team Leaders, Warehouse staff, Purchasing, and
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From Youth Change
Back-to-School Doesn't Have to Mean Back to Problems






You name the problems, this workshop will show you how to prevent them, from poor motivation to violence, from truancy to work refusal.
more...
From India Facilitation Network
Psychometric Test User Certification Course. 'Genesys User' with 07-09 Bangalore & 17-19 Dec New Delhi




...ments to help with recruitment decision making as well as staff development
Principles of administering psychological assessments and the importance of standardisation
Training in assessment interpretation, including cognitive ability assessments, the 15FQ personality tool and other assessments
Knowledge on how to administer assessments in Conventional and On Screen formats
How to
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From Market Leader Corporate English Training
Corporate English Training




...entifies the communication skills used most often by your staff in performing their jobs. Then we suggest training materials focused on improving those communication skills that add most value to our clients. Our academic coordinator may recommend a course textbook or he may work with the course trainer to design and develop more specific tailor-made course content.
In addition, we can create
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From Manufacturing Executive Institute
Constructing and Maintaining the Market Requirements Definition - The Critical Missing Link in Sales Forecasting
Forecasting requires data from the past (historical sales data), data from the present (direct communications with sales staff and customers) and data the future (the Market Requirements Definition, or MRD). The MRD is a document that expresses all that needs to be known about products, markets and customers; looking into the future. The MRD is the Chief Forecastera s view into what will
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From International Training House
Dealing with negative workspace
Negative workspace is common ground in many mid- to large sized organizations. Ita s impact on the performance of organizations, the social circle (colleagues, teams, managers) and the personal lives of the people concerned cannot be underestimated. In many cases, negative workspace leads to under performance and to individuals leaving the organization. Often, it are the motivated workers
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From The Sales Board, Inc.
Sales Training - Sales Management Training









...speople in more than 2,500 organizations, The Sales Board staff, the Action Selling Sales Certification Program and the Action Selling Sales Books will help you and your salespeople close more sales, improve profit margin, make more money and bring about dynamic change within your organization.
Visit our site and take our Free Sales Skill Assessment to measure your current sales skills.
more...
From Fathom Corporate Training
Internal Brand Training
... is therefore critical for management teams to fully link staff behaviors with a brands foundational DNA; the vision, mission, position and personality of the brand. The challenge? Managers cana t deliver what they dona t know. Statistics reveal that 62% of staff members lack their managements support for delivering on brand promises effectively. Thata s probably because 42% of managers
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From TrainSmart, Inc.
Technical Report Writing Workshop
The ability to write clear, concise documents related to technical issues is a highly desirable skill that is much different from writing letters, emails, and non-technical
documents. The creation of effective technical materials requires discipline, organization, and a keen eye for detail. This course is designed to give good writers or technical staff who have decent writing skillsthe tools
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From KAS Training & Development
Legal Word Processing Course - Microsoft Word 2003 and 2007





This comprehensive 6 session course focuses on the core formatting elements of Microsoft Word 2003 and 2007. It provides conceptual and technical learning of the software's advanced features used by international law firm staff to process complex legal documents.
The KAS Training Legal Word Processing course was developed by legal trainers with more than 20 years of experience in the legal
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From Human Resources Services
G K Lim's Customer Service Excellence Training (inhouse program)

...ent industries.
Today, it's corporate suicide for your staff to take customer service lightly. Your people cannot afford just to show that they care.
Customers are no more numbers or statistics; neither are they "markets," "marketing," or "territory." Without them, your products or services remain on the shelf. Without them, there's no income, no salary for everybody in the company.
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From SCSenglish
SCSenglish Corporate In-house English Courses Shanghai China





...rs are available to travel to your offices to enable your staff avoid unnecessary travel time & therefore maximise the benefit derived from the time they invest in training.
o Alternatively, lesson can be conducted at our Jing An Si campus [between Nanjing Lu & Yan An Lu].
o Courses times are scheduled at our clients' convenience.
* Group Evening Class
o
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From India Facilitation Network
Level A&B in Occupational testing from British Psychological Society in Delhi and Mumabi Dec 2008






...tion procedures but it can also have an adverse effect on staff motivation. Competent use of psychometric instruments not only requires expertise in selecting, administering and scoring tests but also the interpretation of the results within the assessment context. Correct interpretation requires an understanding of population statistics and measurement theory. Responsible and ethical use of
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From ECO MAX Training & Learning Centre
Psychology of Selling Professional Selling Closing Techniques
...anaging business. These courses will provide you or your staff what they need psychologically before sales take place, the process of professional and effective selling and also the most important task in sales that is how to effectively close a sale first time and every time.
Program Objectives:
By the end of this course, the participants will able to:
a. Identity the selling psychology to
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From Knowledge Train
Fundamentals of Project Management
This one day Fundamentals of Project Management training course will help you to plan and manage projects effectively.
The course will teach students how to manage projects successfully and confidently and is applicable for any project. The course enables students to:
* identify project objectives
* define work
* write a project plan
* monitor progress and take corrective actions
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From Mobile Technical Institute
Leadership Basics

anagement and leadership are two entirely different things. Many people function as supervisors without exhibiting the traits the position them as leaders with their staff members and peers within their organizations. Leadership is an intangible quality, yet it is key component of professional success. Learn more about the nature of effective leadership, leadership styles, personality types,
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From Fathom Corporate Training
SEMINARS HOW TO GIVE GREAT CUSTOMER SERVICE


...r s will return is based upon their interaction with your staff. That means that only 30% of your ability to keep customers happy is based upon your products or services features alone.
This Customer Service Skills workshop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and the process needs of the internal and
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CUSTOMER SERVICE SKILLS WORKSHOP


...mer will return is based upon their interaction with your staff. That means that only 30% of your ability to keep customers happy is based upon your product or service features alone.
This Customer Service Skills workshop gives participants new insight into specific customer behavioral styles. It teaches students to address both the personal and process needs of the internal and external
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From Advanced Concepts
Presenting with Confidence
...lity
X use paraphrasing effectively
Designed For:
Any staff conducting presentation
Content:
Presentation Fundamentals
Presentation Overviews
Characteristics of Effective Presenters
Presentation Analysis
Retention of Information
Major Mistakes Speakers Make
Natural Style
Presentation Essentials
Dealing with Anxiety
Dealing with Difficult Situations
Planning your Presentation
Two Step
more...
Effective Communication
...tress and anger
X Mediate conflict
Designed For:
All Staff
Content:
Communication basics
Effective communication
Organisational management
Organisation types and characteristics
Communication flow
Communication with different personalities
Motivation
Communication and motivation
Assertiveness
more...
Business Writing
...axes
X Write customer focused letters
Designed For:
All Staff
Content:
The Building Blocks of Expression
The Advantages of Writing
The Disadvantages of Writing
Parts of Speech
Nouns
Verbs
Passive Verbs
Pronouns
Adjectives
Adverbs
Prepositions
Conjunctions
Interjections
Punctuation
Commas
Apostrophes
Correctness
Spelling
Specific Business Writing
Sentences
Getting Control of the Subject
more...
Business Writing
...axes
X Write customer focused letters
Designed For:
All Staff
Content:
The Building Blocks of Expression
The Advantages of Writing
The Disadvantages of Writing
Parts of Speech
Nouns
Verbs
Passive Verbs
Pronouns
Adjectives
Adverbs
Prepositions
Conjunctions
Interjections
Punctuation
Commas
Apostrophes
Correctness
Spelling
Specific Business Writing
Sentences
Getting Control of the Subject
more...
customer services
...service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Performance-Based Objectives
Recognize the importance of delivering excellent customer service so that you can help to build, maintain, and increase your organization s customer base.
Focus on the customer so that the individual is motivated
more...
Project Management
...ormance baselines for a project.
plan project quality, staffing, and communications.
analyze project risks.
define project procurement requirements.
execute the project.
control the project.
close the project.
Course Content
Lesson 1: Initiating a Project
Topic 1A: Select a Project
Topic 1B: Create a Project Charter
Lesson 2: Planning Your Work
Topic 2A: Develop an Initial
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Personal Finance Training
...t of the 1 day basic course)
This course is intended for staff of all ages, people who don t have grounding in financial matters. This really is an introduction to the world of personal finances. Young people haven t had to think about tax, mortgages and pensions and generally tend not to understand these important issues.
Course content includes:
The Debt Spiral - remedial action should the
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From Human Resources Services
G K Lim's "It's A Deal -- Effective Business Negotiation Skills"
...directly influences corporate profitability. All company staff members SHOULD know how to negotiate. If you don't know the principles, you are costing your company millions of dollars in lost opportunities.
Most probably, your prospects, customers, suppliers, partners and associates are applying negotiation principles and tactics on you, encouraging you to give them a bigger portion of
more...
From India Facilitation Network
Level A&B Certification from British Psychological Society in occupational Testing
...n be spread across any of our future courses to suit your staff requirements. We do note that the option of block booking is very popular with many clients. Not only does it have commercial advantages both in terms of price and flexibility, but delegates also find they benefit from learning with others from a diverse range of professional backgrounds and benefit from the sharing of individual
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From Credit Management Services Limited
A Credit & Collection Workshop/ How to Collect MONEY!



...STAFF WANT OR NEED TO KNOW MORE ABOUT THE EFFECTIVE COLLECTION OF YOUR ACCOUNTS?
Strong Negotiation Skills Excellent Telephone Techniques
Pre and Post Call Action Effective Communication Skills
Understanding the reasons why accounts become overdue and the psychology of debtors.
These skills, and much more, will all be revealed during the following Seminar proudly
more...
Understanding the Legal Processes in the Collection of YOUR Debts



...STAFF WANT OR NEED TO KNOW MORE ABOUT THE LEGAL PROCESS IN THE RECOVERY OF YOUR OVERDUE ACCOUNTS?
nWhat are the steps? How long is it going to take?
What is it going to cost? How can I maximise my rate of recovery?
How can I recover all of the costs + interest?
How can I get the best out of my collection agency / legal counsel?
The answers to all of these questions, and
more...
From LJL Seminars (tm)
Presentation Skills consultation Services


...available as an on-going speech coach or trainer for your staff and can provide a package of workshops and/or seminars over the course of the year. If your training needs require several seminars, you can save money and time by contacting us for all your "in-house" programs. Discounts are available for multiple programs and can be customized to meet any of your needs. Call, write, or E-mail for
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From NGMTraining
Automated External Defibrillation, Medical Gas (Oxygen Therapy)



...any organisations, especially those with large numbers of staff and visitors have now concluded that on both moral and ethical grounds the inclusion of these resources and the adequate training of staff in its use is an integral adjunct to their First Aid provision.
Our AED and Medical gas courses can be delivered as stand alone qualificatons or bundled with our standard First Aid course to
more...
First Aid at Work, Appointed Person,




NGMTraining offers HSE approved First Aid at Work, and requalification courses, 24hrs a day 7 days a week at your location to best meet the needs of your logistical requirements.
If required we can arrange training at various venues throughout the North West.
All trainers hold formal teaching qualifications, will have attended course specifics to the delivery of the subject matter, and will have
more...
Health and Safety / Manual Handling





NGMTraining offers only externally awarded qualifications in relation to Health and Safety,and associated courses.
This is your guarantee that the course is fit for purpose, in that it as been independantly assessed for content and resources provided.
Our CIEH qualifications are the ideal value for money answer to your Health and Safety training needs. All courses can be run at your own
more...
From London Financial Studies
Structured Products Design Pricing and Implementation


Course Outline
A comprehensive seminar on the design, use and pricing of structured products. This course explains how the products are constructed, hedged and applied in live situations.
Practical workshops illustrate the details of product design and use. They provide participants with the confidence that stems from a solid understanding of the current frameworks for pricing and applying
more...
Risk Management and Modelling


...es.
Who The Course is For
* Traders and Dealing Room Staff
* Risk Managers
* Middle Office and Senior Managers
* Investors
* Quantitative Analysts, Financial Engineers and Systems Developers
* Structured Products Desks, Product Controllers and Researchers
* Loan Portfolio Managers and Fund Managers
* Credit Analysts and Credit Risk Managers
Prior Knowledge
* Numerate
more...
Equity Derivatives Valuation and Management


Course Outline
Equity derivatives have been growing in importance over a number of years and are now well established in the financial marketplace. This seminar is for anyone who wishes to be able to price, use, manage or evaluate equity derivatives and exotic equity options. More than half of the seminar is devoted to practical small group sessions.
Who The Course is For
Anyone who wishes
more...
Numerical Techniques 1 Monte Carlo Simulation


Course Outline
Over the past two decades increased changes in the complexity of financial products and increasing computational capacity has meant that Monte Carlo methods have become the mainstay of any financial engineer's toolkit. This course illustrates how Monte Carlo can be used in modern finance for both pricing and risk management purposes. The course uses a combination of theoretical
more...
From The Door Supervisor Training Organisation
SIA Door Supervisor Security Guard Course
To work as a SIA Door Supervisor or SIA Security Guard in the UK you will need to have an SIA licence issued by the Security Industry Authority (SIA).
One of the requirements of the SIA licence is that you hold a recognised qualification, and the Level 2 National Certificate for Door Supervisors meets the requirement for the SIA Licence.
We run SIA Door Supervisor Courses in Bournemouth,
more...
From Spectra Mind Solutions
Training for hospital standards - JCI - Joint Commission International













JCI - Joint Commission International
Introduction
Joint Commission International Accreditation Policies
International Patient Safety Goals
# Functional Chapters
Section I: Patient-Centered Standards
Access to Care and Continuity of Care
Patient and Family Rights
Assessment of Patients
Care of Patients
Anesthesia and Surgical Care
Medication Management and Use
Patient and
more...
From Petroleum Training Institute
Closed Circuit Television CCTV
... is scant knowledge placed in the hands of the instrument staff in maintaining this equipment. Something needs to be done about this skills gap!
Course Objectives & Outcomes
The delegate will become competent to specify, install and maintain CCTV systems.
Full details of the course content are given on the PTIs website
Programme Topics Covered
a Signal Transmission
a Light and
more...
From Icon Consultancy & Education Ltd
Cellarmanship and Bars Management
...Ice cellar course is designed to help Licensees and their staff ensure that their beer is consistently served in optimum condition. A good pint will increase sales and build demand for more.
Delegates will combine classroom learning with hands on practice in a working cellar.
The course is divided into seven modules, which combine to cover all aspects of Cellar Management and
more...
From Spectra Mind Solutions
Prep Courses for Domain Specific Certifications with 100% job Guarantee.













...re professionals, managers, team leaders, Quality Control staff and senior developers responsible for estimation.
Topics Covered:
Introduce theory and practice on the following:
Estimate scope and effort,
Estimate Schedules and time
Estimate Costs and resources
Estimate quality and reliability
Estimate Performance
Estimate Risks
Why Estimate
Actuals versus estimates
Reality perception
more...
Prep Courses for Domain Specific Certifications with 100% job Guarantee.













...re professionals, managers, team leaders, Quality Control staff and senior developers responsible for estimation.
Topics Covered:
Introduce theory and practice on the following:
Estimate scope and effort,
Estimate Schedules and time
Estimate Costs and resources
Estimate quality and reliability
Estimate Performance
Estimate Risks
Why Estimate
Actuals versus estimates
Reality perception
more...
From Team Training Services
First Aid Refresher Course
...ining is designed and delivered to suit the needs of your staff, customers and your organisation.
These are just some of the subjects addressed in the course.
* Aims & Principles of First Aid
* Incident Management / Emergency Planning
* Treatment of unconscious casualties
* Resuscitation
* Airways & Breathing Problems
* Wounds & Bleeding
* Burns &
more...
First Aid Training in Glasgow
...ining is designed and delivered to suit the needs of your staff and your organisation.
Health & Safety Executive Approved
The Health and Safety Executive suggests that every workplace should have a minimum of one First Aider and one Appointed Person on the premises at all times. When you appoint a First Aider, they must have the necessary skills to deal with an incident confidently and
more...
SIA Approved CCTV Operator
To work within the security industry, an individual must have undergone a structured programme of training as specified by the Security Industry Authority (SIA).
Operators of public space (PSS) CCTV systems
Team Contracts Services will ensure that training is designed and delivered to suit the needs of your staff, customers and your organisation, and to facilitate this, we deliver accredited
more...
SIA Security Door Supervision
...ining is designed and delivered to suit the needs of your staff, customers and your organisation, and to facilitate this, we deliver the nationally accredited training for NOCN level 2 award in door supervision.
This course is designed for anyone who wishes to work as a Door Supervisor. Typically, a Door Supervisor will be responsible for security, protection and screening of individuals
more...
From PsyAsia International
Work-Life Balance Work-Life Harmony Workshop


PsyAsia's One-Day Work-Life Balance / Work-Life Harmony Workshop is an interactive and practical day that imparts the most recent knowledge and practice in the important work-life balance arena. The workshop is designed for management and supervisory levels who are looking to find ways to improve their staff performance by way of workplace changes, as well as for those who wish to learn what
more...
