Online Staff eLearning - Training Resources

So You Wanna Be a Web Writer or Editor Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work.  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal transcription and legal secretarial work. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for  more...

Volunteers: Recruitment, Development, and Supervision ...staff the tools to create and effectively manage a successful volunteer program. Volunteers: Recruitment, Development, and Supervision In order to manage a volunteer program successfully, supervisors must have a mind set that truly values the work of volunteers. A good management mind set will perceive volunteers as motivated and professional. The volunteers will be perceived as enhancements  more...

The Cure For What Retails You This course explores how to increase retail sales. During this course, students will explore ways to increase their retail sales. The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.  more...

QPR Suicide Triage Training This American Psychological Association approved course provides an introduction to suicide risk detection, suicide risk assessment and suicide risk management from a medical and psychological.This course can be completed sooner or later than the published 1 week completion date. Student has 1 year access to this course. QPR Suicide Triage Training This American Psychological Association course  more...

Professional Bar Management Mastery Level Certification ..., hiring and training employees, customer service and all staff issues. Unlike long-term hospitality programs, this practical and effective course acts as a supplement, concentrating solely on the bar area. Simplified and easy to comprehend, you will not waste time learning useless information and you will be prepared to handle the physical, emotional and mental demands of managing a bar. You  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...unlop Professional Associations The firm or its technical staff, are members of the following organizations: American Society of Home Inspectors? American Society of Mechanical Engineers American Society of Heating, Refrigeration and Air Conditioning Engineers Canadian Association of Home and Property Inspectors Canadian Employee Relocation Council Heating, Refrigeration and Air Conditioning  more...

Pharmacy Technician Career Training Program ...eir medical needs, correspond with physicians and nursing staff to assist with patient care, maintain inventories of medications, maintain patient medication profiles, etc. The types of work you can perform and how much you can earn will depend on the state in which you choose to work and whether you are allowed to work as a registered or certified pharmacy technician. You will complete Four  more...

Pharmacy Technician National Certification Exam Preparation Course Would you like to become a Nationally Certified Pharmacy Technician (CPhT)? Take your career to the next level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy  more...

Managing Difficult Patrons With Confidence! This course is intended to provide each participant with a basic tool-kit that can be applied to manage a variety of difficult patron situations. Managing Difficult Patrons With Confidence! Dealing with difficult patrons is a never-ending topic among library staff, especially those working in public libraries. This course is intended to provide each participant with a basic tool-kit that can be  more...

Legal Transcription Training ...u to sit for any state exams. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for staffing will grow exponentially in the next few years. Assistance from  more...

Library Privacy & Confidentiality: Law and Policy ...y & Confidentiality: Law and Policy is designed to help staff gain a better understanding of the USA Patriot Act and other laws as they apply to library user privacy and other issues. Library Privacy & Confidentiality: Law and Policy ?Library Privacy & Confidentiality: Law and Policy? is designed to help staff gain a better understanding of the USA Patriot Act and other laws as they apply to  more...

Introduction to the Administration of a Medical Office ...t covers such administrative topics as practice analysis, staff assessment, and the new HIPAA regulations in a practical way. The information and resources utilized in this course are used for evaluation and basic training purposes. Designed with the ?busy? professional in mind, the course also offers individualized assistance. The course is laid out in a ?4 week? time frame, assuming 5 hours  more...

Expert Purchasing Management ...ing internal customers, and ensuring that your purchasing staff improves its productivity, you may feel it is impossible to do a good job. After all, it isn't easy keeping up with evolving best practices, new technologies, and changing markets. But fortunately, there is a way for you to learn how to meet and exceed today's high standards for purchasing management excellence. The highly personal  more...

Customer Service for Bars and Restaurants-Online ...nce into a class that will create unity and harmony among staff. She will teach employees the importance of friendly and professional service. At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate  more...

Control of Hazardous Energy (Lockout/Tagout) ...including training, assistance in identifying responsible staff, and preparation and organization of an equipment inventory, You will also gain valuable information needed for the development, implementation, and upkeep of an effective Lockout/Tagout Program. This course provides training as required by OSHA's Control of Hazardous Energy (Lockout/Tagout) Standard (29CFR 1910.147). Material  more...

Bloodborne Pathogens This course provides training as required by OSHA`s Bloodborne Pathogens Standard (29CFR 1910.1030). Material covered in the course includes definitions of bloodborne pathogens, modes of tranmission, universal precautions, engineering and work practice controls, exposure control plans, hepatitis B vaccinations, and other information needed to ensure worker safety. Note that we have set a 90 day  more...

Bartending to the Max-Online ... the area of management, including inventory, profits and staff issues. This information could lead to better bartending positions or even a career in management. Bartending to the Max-Online Unlike any other type of bartending course, Bartending to the Max is a combination of Bartending the Easy Way and Professional Bar Management. This exceptional bartending class will prepare you to work as  more...

Bartending the Easy Way-Online ...nights at 2-3 jobs at once) and has managed and hired the staff in many bars, she will teach you what managers look for in hiring their bar employees. You will also learn how the bar business works, which makes you a valued employee.How is this class different than others? Though it is most beneficial to learn all of the drink recipes and to know how to mix the cocktails, that is only a very  more...

14 Purchasing Best Practices ...ions? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. 14 Purchasing Best  more...

Dreamweaver MX 2004 ...rsity, the U.S. Army, Roche Pharmaceuticals, the training staff of ITT Technical Institute, and countless others. Since 1988, he has been involved in desktop publishing and computer graphics. His experience from presenting over 600 full-day seminars to thousands of attendees in 48 of the 50 states and throughout Canada has helped him breakdown complex concepts into language that anyone can  more...

Choosing a Childcare Provider Course description -- There are numerous options from which to choose a child care provider, and ita s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa s needs with the providera s capabilities, and assuring that the  more...

About 360-Degree Performance Feedback ...he way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public, private and non-profit sector  more...

Inbound Call Centers People Management ...uinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about  more...

Giving Feedback A Manager s Guide ...ness depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process,  more...

An Essential Guide to Giving Feedback ...e of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The  more...

Getting Results by Building Relationships ...'ve been called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a matter of being dealt  more...

Total Productive Maintenance How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...ment (HRD) aligns the skills, knowledge, and abilities of staff to future organization and individual needs. In addition, the course looks at how an understanding of adult learning and organizational development can assist in staff development. Finally, the course covers some organizational development initiatives that are now seen as an integral part of HRD. This course prepares HR  more...

Managing Cross-Functions Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of  more...

A Primer for Ensuring Accountability ...osophy of continuous improvement, what you expect of your staff, and what they must expect of themselves. This is a primer on multiple approaches to performance appraisal. It's much easier to hold people accountable for their work if they know exactly what's expected, and more importantly, why it's expected. Acting on the lessons in this course will pay off in increased employee commitment, not  more...

Becoming a Manager Leading and Communicating ...ealize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to resist the temptation to continue doing it. For some time to come, it may be true that you could do it quicker or better, but an important part of your new role is delegating tasks to others. You will not have time to do everything yourself, and  more...

Interconnecting Cisco Networking Devices Part 3 ...system engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits: 0.80  more...

Interconnecting Cisco Networking Devices Part 2 ...system engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits: 0.80  more...

Interconnecting Cisco Networking Devices Part 1 ...system engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits: 0.80  more...

Building an E-Commerce Business Case ...e: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, US English Total Learning Time: 6-8 hours Objectives: Unit 1: Building Online Revenues (1 - 2 hours) Identify the  more...

E-Commerce Security ...e: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Chinese, US English Total Learning Time: 6-8 hours Objectives: Unit 1: Security Firewalls (1 - 2 hours) Identify approaches to  more...

E-Commerce Implementation Issues ...e: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: US English Total Learning Time: 7 hours Objectives: Unit 1: Scale of Implementation (3 hours) Identify Web site development  more...

Evaluating E-Commerce Options ...e: This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives. This course will therefore assist learners in evaluating the relevance of e-commerce to their business goals. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, US English Total Learning  more...

Introduction to E-Commerce ...e: This course is intended for Managers and technical staff with little experience of e-commerce. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, Chinese, Brazilian Portuguese, US English Total Learning Time: 7 hours Objectives: Unit 1: Introduction to E-Commerce (2 hours) Identify the benefits of  more...

Working with SAP R 3 v4 x ...f all SAP R/3 applications Secondary Audience: IS Support staff and SAP Project Team members needing training in use of the basic SAP system functions. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following course provides the education and training which will ensure most productive study of  more...

SAP R 3 v4 x FI Payments ...e of R/3 for automated payment transactions. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants will need to have a basic knowledge of Windows or other graphical (GUI) interfaces, as well as basic skills in  more...

SAP R 3 v4 x Invoice Verification ...esses associated with purchasing activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have a good knowledge of their organization's working procedures and standards for accounting processes, materials and inventory management and invoice processing. Participants should be confident users of their PC technology,  more...

SAP R 3 v4 x MM Inventory Management ...and related materials management activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...e use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge  more...

SAP R 3 CO Cost Object Controlling ... This course is aimed at management, internal accounting, staff working in cost and budget control, staff in external accounting, development, and sales and distribution. Prior exposure to the following courses is recommended: - 12272 Working with SAP R/3 - 12861 CO-OPA Internal Orders T otal Learning Time 6 Hour(s) Course Contents Unit 1: Principles of Cost Object Controlling  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ...volved in the use of SAP R/3 for Retail tasks. IT Support staff and SAP Project Team members needing training in the use of Retail Order Management functionality. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. Participants should have completed the following courses: 11712, Windows 3.1  more...

Brand Management Developing a Brand Strategy ...assisting you in getting ready to report to the marketing staff on your brand's competitors and to present your analysis of the Qualera brand. In this simulation, Jennifer and Matt will brief you on their findings, and you must answer their questions about defending brand equity, and explain how a brand vision is created. Unit 2: Developing Brand Equity (0.5 - 1 hour)  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...Buying Center. Susan, the newest member of the management staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of Competitive Intelligence's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and outline the benefits CI has to offer to Dean who believes Competitive Intelligence is simply another name for Marketing Research.  more...

SAP R 3 Working with v3 0 ...3 applications. The course is also directed to IS Support staff and SAP Project Team members needing training in use of the basic SAP system functions. Participants should have completed the following course: Course 12749 SAP R/3 Fundamentals. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Managing the Dialog Duration: 2 - 3 Hour(s) How to login and logout.  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data ... C ontent Emphasis Skills-Based A udience All staff involved in the creation, maintenance and use of Retail Organizational Structures and Master Data. This includes: - Project Team Members - Key Users and Super Users - SAP Trainers - General Users Participants should have completed the following courses: - 12272 Working with SAP R/3 - 12793 SD Overview & Master Data T  more...

SAP R 3 MM Purchasing Organization and Master Data ...e purchased at the best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are also targeted. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ...e purchased at the best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are targeted as well. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...e use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge  more...

Call Center Management Series The Call Center Management Series includes the following courses: Call Center Management: Managing an Inbound Call Center Call Center Management: Measuring Quality and Performance Call Center Management: Managing and Motivating Your Staff To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Moving from Technical Professional to Mgr Series Getting Started ... using a SWOT analysis to assist in strategic planning. Staff Your IT Team. Audience: This series is designed for technical professionals who are considering managerial positions within their organizations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2 to 4 hours  more...

SAP R 3 FI General Ledger Posting Periodical Processing ...eral Ledger management and goods accounting. User Support staff and Project Team members who need to acquire a user perspective of the SAP system. There are no prerequisites for this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours  more...

Windows XP Professional User Curriculum ... other Windows operating system. Clerical and secretarial staff, network users, most people in an office environment who use computers with an acceptable degree of proficiency will benefit from this curriculum. This curriculum assumes that the learner has worked in a Windows environment in the past and they set out to develop existing knowledge so that the learner can become proficient in the  more...

Windows XP Prof User Fundamentals ... other Windows operating system. Clerical and secretarial staff, network users, most people in an office environment who use computers with an acceptable degree of proficiency will benefit from these courses. These courses assume that the learner has worked in a Windows environment in the past and they set out to develop existing knowledge so that the learner can become proficient in the latest  more...

Windows XP Prof Advanced User ... other Windows operating system. Clerical and secretarial staff, network users, most people in an office environment who use computers with an acceptable degree of proficiency will benefit from these courses. These courses assume that the learner has worked in a Windows environment in the past and they set out to develop existing knowledge so that the learner can become proficient in the latest  more...

SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

SAP R 3 4 6 FI General Ledger Organization G L Account Within the Computer Based Training course (CBT) SAP R/3 FI General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. Learn To: o To get started with SAP R/3 4.6 o To start the System and log On o Access Options o Basis o Organisation o FI as a  more...

SAP R 3 4 6 FI General Ledger Posting Periodical Processing Within the Computer Based Training course (CBT) SAP R/3 4.6 FI: General Ledger Posting and Periodical Processing you will learn to post an invoice to G/L accounts, to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur  more...

Emotional Intelligence Emotional Intelligence for Executives ...n Arkansas and Indiana, while only a small administrative staff is located in Boston. For this reason, Mr. Cahill, corporate executives of Icon, and the Board of Directors have decided to sell the product group. In this meeting, you need to use the LISTEN process while reacting to this news. Unit 2: Leading with Emotional Intelligence (0.5 - 1 hour) Identify  more...

Listening Skills The Fundamentals of Listening ...ll managers, supervisors, salespeople, and administrative staff. Anyone who listens professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding the Listening Process (0.5 - 1 hour) Identify the three benefits  more...

Listening Skills Listening Challenges ...ll managers, supervisors, salespeople, and administrative staff. Anyone who listens professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Overcoming Listening Problems (1 hour) Identify the barriers to listening.  more...

Excellence in Service Building a Customer Service Team ...al Learning Time: 2 hours Objectives: Unit 1: Staff Your Service Team (0.5 hours) Sequence the steps for building a first-class customer service team. Match characteristics of quality service employees with their respective benefits. Identify the employment laws that govern interviewing and selection. Identify the guidelines for reducing your risk of overstepping Equal  more...

Call Center Mgt Measuring Quality Performance ...st calls. The program also teaches students about various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's performance. Additionally, the program provides students with guidelines for communicating with executives. By applying the information in this program, the student will be able  more...

Call Center Mgt Managing Motivating Your Staff ...Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally, the program provides students with processes and guidelines for evaluating employee performance and  more...

Customer Relationship Mgt Implementing CRM ..., the Board received a proposal from The Glen's marketing staff outlining why the implementation of a CRM system would help focus marketing efforts and help build relationships with clients and potential clients. Intrigued by the proposal, the Board of Directors agreed to investigate the possibility of implementing CRM. Your goal for the simulation is to explain how CRM can help The Glen  more...

Interviewing Skills Preparing for an Interview ...ers, executives, recruiters, team leaders, human resource staff, team leaders, new and experienced managers, and any individual responsible for interviewing and selecting employees. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 1  more...

Interviewing Skills Conducting an Interview ...ers, executives, recruiters, team leaders, human resource staff, team leaders, new and experienced managers, and any individual responsible for interviewing and selecting employees. It is recommended that individuals take the first two courses in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits:  more...

Interviewing Skills Laws Governing the Interview Process ...ers, executives, recruiters, team leaders, human resource staff, team leaders, new and experienced managers, and any individual responsible for interviewing and selecting employees. It is recommended that individuals take the first three courses in the series or have equivalent knowledge Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI  more...

Six Sigma Managing Six Sigma Projects ...ork. Identify ways of transforming staff functions. Simulation Overview: In the simulation at the end of this unit, you will meet with Stephen Johnson, a Product Manager with Icon International, to discuss his concerns about the proposed quality changes to his department. You will then meet with Maggie Roberts, Vice President  more...

Goal Setting Reaching Individual Goals ...m is administrators, managers, supervisors and front-line staff. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Goal Setting Fundamentals (0.5 - 1 hour) Identify the definition of goals.  more...

Goal Setting Goal Setting Tools for Managers ... is administrators, managers, supervisors, and front-line staff. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Goals as a Management Tool (0.5 - 1 hour) Identify the criteria for meaningful incentives.  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Introduction to Organizational Crisis (0.5 - 1 hour)  more...

Organizational Crisis Mgmt Managing a Crisis ...Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Management Challenges and Strategies (0.5 - 1 hour)  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team Leaders. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Crisis Communication: Guidelines (0.5 - 1 hour) Identify  more...

HIPAA Privacy Health Care Employees ...ministrator has made it your responsibility to update the staff on HIPAA and has agreed to join this meeting. You have attended a number of informative HIPAA seminars, but you will require several more training sessions before you are certified by HIPAA. Unit 2: HIPAA Privacy Rule (0.5 - 1 hour) Identify the purposes of the Privacy Rule.  more...

HIPAA Privacy Insurers ...nce firm. You have been assigned the task of bringing the staff up to date on HIPAA. You have attended a number of informative HIPAA seminars, but you will require several more training sessions before you are certified by HIPAA. Unit 2: HIPAA and Privacy (0.5 - 1 hour) Identify purposes of the Privacy Rule. Identify what the Privacy Rule  more...

HIPAA Privacy Business Associates ...ing firm. You have been assigned the task of bringing the staff up to date on HIPAA. You have attended a number of informative HIPAA seminars, and today you meet with several others to discuss HIPAA basics. Unit 2: HIPAA Privacy Rule (0.5 - 1 hour) Identify the purposes of the Privacy Rule. Identify what the Privacy Rule requires a covered  more...

HIPPA Security Awareness Part 1 Intro for End Users ...ed by the HIPAA standards. It teaches the safeguards that staff need to be aware to appropriately secure all electronic Protected Health Information (PHI). Learn To To identify the aims of the HIPAA Security Rule. To identify the main elements of HIPAA administrative simplification. To match the design  more...

Advanced Project Mgmt Setting Up a Project Office ...ed with project management, as well as the parameters and staff responsibilities of a project office. Unit 2: Key Project Office Functions (0.5 - 1 hour) Identify examples of planning processes a project office could standardize. Identify examples of implementation processes a project office could standardize. Identify  more...

Administrative Assistant Skills Excelling as an Admin Assistant ...build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with multiple supervisors, and manage the office when your supervisor is absent. Learn To Identify the  more...

SAP R 3 FI General Ledger Organization G L Account ...eral Ledger management and goods accounting. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 3 to 4  more...

Telephone Skills Professionalism Through Basic Skills ..., supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Important Telephone Skills (0.5 - 1 hour) Identify basic telephone  more...

Telephone Skills Handling Difficult Calls ..., supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Telephone Etiquette (0.5 - 1 hour) Identify guidelines for portraying a  more...

Telephone Skills Effectively Mng Inbound Outbound Calls ..., supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Inbound Calls (0.5 - 1 hour) Identify methods for screening calls.  more...

Succession Planning Elements Approaches ...vestigate in relation to recruitment and retention of key staff. Identify guidelines for linking your succession plan to human resource strategies. Identify strategies for winning management commitment to your succession plan. Audience This course is suitable for HR Managers, HR Directors, Executive Managers, Team Leaders,  more...