Staff Telephone Seminars

First Company in India to Deliver all ITIL V3 Intermediate Module Training QLogy 1800-200-200-3 ... and effective access to standard services which business staff can use to improve their productivity or the quality of business services and products o Problem Management which prevents problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented o Access Management which grants authorised users the right  more...

Accounting Endowments of Not-for-Profit Organizations After UPMIFA ...ial Accounting Standards Board, in 2008, promulgated FASB Staff Position No. FAS 117-1. FSP FAS 117-1 provides guidance for nonprofits as to the proper classification of endowment funds when UPMIFA has been enacted and expands the required disclosure about endowment funds. The replacement of the prior legal restrictions of historic dollar value with the seven articulated standards of prudence  more...

Cell Tower Zoning: Overview and Current Issues ...rding wireless communications technology for nontechnical staff, including overview discussions of cellular, PCS, DAS and WiMAX provided by wireless carriers. This live audio conference will also provide specific methods to deal with RF safety considerations. You will come away with knowledge of the major current issues and practical advice on how to handle and defend cellular tower zoning  more...

Daubert Motions: Challenging Expert Opinions BenefitsSince the U.S. Supreme Court decided Daubert v. Merrell Dow Pharmaceuticals in 1993, the federal law governing expert testimony has undergone a radical transformation. The courts of most states have also now adopted Daubert to some extent. Every litigator needs to understand the impact of Daubert and its progeny. Used properly, Daubert can be a powerful tool for excluding expert evidence.  more...

Ethics for Paralegals BenefitsThe responsibilities and professional obligations of paralegals are impacted by various ethical considerations and rules. Since paralegals face the same ethical issues that attorneys encounter, paralegals should have an understanding of the appropriate, professional and ethical requirements of attorneys. The more paralegals know about the ethical responsibilities of attorneys, the more  more...

Ethical Considerations in Utilizing Social Media BenefitsSocial media, from law firm websites to online networking, has become both a preferred means of communication and an important marketing tool for lawyers and firms. But ethical traps abound for lawyers who use these tools to communicate with clients, potential clients, and even friends and family. State bar discipline, compromised cases and malpractice exposure, even job loss, has resulted  more...

NEPA: Understanding the Basics ...PA documents. This program is critical for federal agency staff, consultants working for federal agencies and others interested in the NEPA process. Learning Objectives: - You will be able to explain NEPA's legal and political framework. - You will be able to identify when there has been a failure to properly document and the misuse of exclusions. - You will be able to review environmental  more...

Federal Cases From Pleading to Judgment for Paralegals BenefitsThe litigation process, from the beginning of a dispute, through pleading and discovery, to the culmination of a final judgment, is a long and complex process. The most seasoned paralegals and attorneys must juggle deadlines, control the pace of their case, meet the expectations of clients and anticipate their opponents' next move. In this high-stakes chess game, paralegals and attorneys  more...

Best Practices to Modify Electronic Health Records While Maintaining Record Integrity BenefitsMoving to an electronic health record system can make it possible to work more efficiently and effectively by automating certain tasks and making information easier to locate. But sometimes, even electronic records must be modified by adding, amending, correcting or deleting information. In some ways, paper records were easier to deal with, as incorrectly filed documents could simply be  more...

The WE in Wellness--5 Skills Every Case Manager Should Know for Effective Case Management BenefitsHelping clients attain their highest degree of wellness requires many skills and a repertoire of approaches, some which may be new to case managers and the teams with which they work. The specialty of Case Management has become more and more crucial for the coordination of an individual client's healthcare provided by multidisciplinary teams within and between organizations and systems. As  more...

Pupil Records: Best Practices Concerning Access, Release, Content and Storage of Educational Documents ...conference will provide school officials, parents, school staff and school lawyers with an overview of the laws relating to access, release, content and storage of student records. The live audio conference will define the rules as well as the exceptions and provide pragmatic advice for how to ensure compliance with the law and avoid disputes over violations of student confidentiality or  more...

Construction Management At-Risk Fundamentals ...ost challenging differences in using this method? Is your staff ready for the challenges presented by CM at-risk contracting? These are just some of the questions that you will find answers to by attending this program. Learning Objectives: - You will be able to define the need for integrated documents. - You will be able to identify the difference between the one-part contract and two-part  more...

Best Practices for Managing Large Classrooms BenefitsParticipation in this live audio conference offers educators a condensed system of preventative classroom management practices to address today's complex students. An ecological model of practical, research-based interventions is presented to create a functional classroom that maximizes student achievement and accountability. Field-tested in dozens of elementary-secondary schools,  more...

Illinois DUI Case Update BenefitsThe laws regarding DUI have changed more than any other crime in Illinois. Presumptions have become statutory violations. Judicial driving permits were created, then eradicated and replaced with alcohol detection machines. Reinstatement of licenses following revocation has left the realm of fiction, but only for those who can jump through all the hoops. You should attend this audio  more...

Keys to Understanding and Writing Purchasing Contracts ...lity for writing contracts and leave it up to their legal staff to accomplish this critical skill. A few purchasers develop their knowledge, skills and ability writing contracts, and thus distinguish themselves within their organizations and the purchasing profession. This audio conference will explore the various laws governing a contract, the selection of appropriate solicitation and tender  more...

Ethical Settlement Negotiations BenefitsThis audio conference will outline the key ethical rules and parameters faced by lawyers during negotiations of litigated matters. This program will also emphasize the recent guidance from the American Bar Association and various state and federal courts on matters ranging from basic duties of disclosure to the often murky rules affecting class actions and the settlement of complex  more...

Pennsylvania Civil Procedure: View From the Bench BenefitsThis audio conference will feature an overview of civil process at the Pennsylvania District Court level. The program will be given by Magisterial District Judge Richard Cappelli. Judge Cappelli has been the Magisterial District Judge in Delaware County since 1992, serving the townships of Concord, Bethel, Chadds Ford and Thornbury. Topics will include the filing of a civil and  more...

Legal Issues Surrounding Domestic Partnerships in Washington BenefitsThis audio conference will provide you with an overview of domestic partnership law in Washington and how different jurisdictions are recognizing same-sex relationships. Attend this program and you will learn how to register domestic partnerships, the benefits that registration confers, the responsibilities that come with these benefits and the complexities of dissolving these  more...

Electronic Data, Discovery and Document Storage BenefitsDo you find yourself dreading your next e-discovery matter? Would you like to develop a road map that will guide you through the maze of collecting, processing, reviewing and producing electronic data? This audio conference will help you to develop a well-crafted discovery plan, intelligently set a budget, identify the sources of electronic documents, use best practices for data  more...

A Paralegal's Guide for Drafting Pleadings BenefitsProviding the knowledge to know what pleadings and legal documents to file, when to file them and how to draft them is very important to the litigation process. You will learn the basic tools for locating documents, developing computer competencies for maximum efficiency and the importance of keeping essential forms. The speaker will discuss brief and memorandum banks as well as provide an  more...

New York Uninsured and Underinsured Motorist Coverage Issues BenefitsNew York has been protecting innocent victims of uninsured drivers with uninsured motorist coverage since 1959 and underinsured drivers with underinsured motorist coverage since 1977; however, with the recent proliferation of litigation arising out of UM/SUM coverage disputes, it seems that the plaintiff's bar has finally realized the potential of this alternate or additional source of  more...

Risk Management in the Retention and Destruction of Medical Records BenefitsThere are many different types of medical records. The retention and destruction of each is governed by various state and federal laws and regulations. Additionally, when evaluating the storage and destruction of medical records, other factors such as reimbursement and billing, accreditation and professional standards must be considered. This audio conference will help you understand  more...

Paralegal's Guide to Confidentiality, Conflicts and Communications BenefitsA fundamental aspect of the attorney-client relationship is the attorney's obligation regarding confidentiality, conflicts and communication. The professional rules regarding confidentiality, conflicts and communication should be known and understood by all practicing attorneys. Clients have certain expectations and the attorneys must respect and abide by those expectations. Furthermore,  more...

Medical Privacy Rights of Minors ...o manage the expectations of parents and minors and train staff to recognize potential conflicts and issues. Learning Objectives - You will be able to define the rights of minors under HIPAA. - You will be able to explain right to disclose vs. obligation to disclose. - You will be able to discuss practical tips for addressing minor rights issues. This audio conference is designed for medical  more...

Telephone Collections: Do's and Don'ts - Surviving the Jungle ...nges in making loans and extending credit. The collection staff members in these creditor settings face mounting customer difficulties and tighter compliance environments. This teleconference will help you understand the importance of developing an effective recovery strategy for optimum success while operating in a compliant and ethical manner. Techniques for managing the process and creating  more...

Implications of the Michigan Budget Shortfall BenefitsMichigan is in the middle of a fiscal crisis that will have a direct impact on Michigan's quality of life and future development. Most people do not understand how Michigan's economy works and how it relates to the State Budget process. This teleconference will help shed some light on what economic factors go into the development of the state budget and the impact the current recession and  more...

Administration of Pain Agents BenefitsYou will learn about using balanced analgesia with pharmacologic options for treating pain. This provides optimal analgesia and level of function for their patients. Discussion will include the importance of choosing the appropriate pain agent for the type of pain at the right dose. Learning Objectives - You will be able to discuss different types of pain medications. - You will be able  more...

Current Issues in Real Estate Title and Title Insurance BenefitsThis teleconference is a nuts-and-bolts program designed to give you real life practical information to facilitate the closing of commercial and residential real estate transactions. You'll gain insight into the workings of the title industry to better prepare you to anticipate problems and assist in developing solutions to ultimately close the transaction. This teleconference will  more...

Bankruptcy Basics for Paralegals ...curtain. In these capacities he has worked with courtroom staff, paralegals and legal assistants on a regular basis. This teleconference will offer advice for working with courtroom staff and addressing bankruptcy cases from most points of view - debtor, creditor and trustee. Specific attention will be given to keeping costs down, spotting the important issues quickly and effectively, and  more...

Recognizing Child Abuse BenefitsA study shows that many RNs, including pediatric RNs, feel uneasy or inexperienced with regard to recognizing and reporting child maltreatment. In addition, many myths and misconceptions exist surrounding the issues of child maltreatment. This teleconference will assist in dispelling some of these myths and will provide resources so that you can feel more confident with how to respond and  more...

Medical Necessity - The Collaborative Partnership Approach ...ironment. Current hospital business processes and medical staff mind-sets do not lend themselves and promote financial efficiencies in the performance and reimbursement of diagnostic tests, particularly radiology procedures. This teleconference will help you understand and appreciate how the evolution of medical necessity in the last two years can be capitalized upon in educating and promoting  more...

Using Investment Policy Statements as an Investment Tool: It's an Art, Not a Science ...d the firm's responsibilities; and a senior member of the staff of an asset manager who can give a real life view of an IPS 'from the trenches.' The teleconference will focus on the underlying bases for the establishment of an investment policy statement and the various techniques used to ensure that it is comprehensive and comprehensible, and adequately designed and customized to address the  more...

Working With Challenging Parents: Strategies and Techniques ...dless efforts to engage the demanding or avoidant parent. Staff can become demoralized, defensive and protective of their positions; parents lose trust and hope. The child is caught in the middle. This teleconference examines a spectrum of difficult parent situations, including parents who are persistently demanding, have extreme beliefs about what benefits their child, are in denial,  more...

Return on Investment for Wellness Programs ... bottom line. Human resource, benefits and compensation staff members are all too familiar with the difficult - some say impossible - task of controlling health insurance costs. Implemented properly, a good wellness plan can and will deliver a positive return on investment and provide a driving force behind lowering health plan costs. But how do you create it, implement it and effectively  more...

Strengthening Self-Esteem, Resilience and Body Image in Adolescents BenefitsAdolescence is a time of heightened self-consciousness and anxiety about 'measuring up' in relation to schoolwork, appearance and social life. Today's culture promotes unrealistic and narrow standards of what is acceptable and attractive, increasing stress that can all too often undermine self-esteem and encourage feelings of inadequacy. This teleconference will look at some of the  more...

Influenza: Seasonal to Pandemic BenefitsSeasonal influenza continues to be a regular challenge for health care and public health personnel. However, the events of April 2009 changed our perception of influenza when a novel Influenza A strain emerged and produced the first pandemic in almost 50 years. This teleconference will explore the changing influenza strains and the illnesses that result. You will come away enabled to  more...

8 Issues When Doing Business or Contracting With Native American Tribes BenefitsThere are more than 500 federally-recognized American Indian tribes in the United States, each established under a constitution unique to the tribe. Each tribe, through its constitution and subsequent legislation, has developed its own laws and regulations addressing issues of contracting, jurisdiction and waivers, if any, of sovereign immunity. Individuals and entities seeking to do  more...

Traffic Management for Construction Work Zones: Unique Challenges and Solutions ...s teleconference is critical so you can ensure your field staff understands the requirements to successfully meet and prepare traffic management requirements. Learning Objectives - You will be able to review risk reduction. - You will be able to discuss traffic signal modifications. - You will be able to explain the traffic management plan. - You will be able to define federal and state  more...

Minimize Risk with Legal Case, Matter and Practice Management Systems BenefitsCase, matter, and practice management systems and processes will help your practice become more efficient and effective in all aspects of operating your practice and addressing the needs of clients. Whether you are a litigator or a transactional attorney, in private practice or in a legal department, this seminar will focus on the functions and advantages of case, matter, and practice  more...

Transitioning Special Needs Students: It Doesn't Start at 21! BenefitsWhile most professionals working in special education want the best possible outcomes for their students it is often unclear what that might be for any given student, how to find out what the student will best succeed in, and how to best prepare them for the 'real world'. This teleconference is designed to provide professionals with the information they need to enhance their students'  more...

Determining the Best Service Delivery Options for Public Works and Utility Projects: In-House or Contract? ... when a project or activity is best delivered by in-house staff, through a contract with a neighboring government or a private contractor, or a combined approach with some tasks performed in-house and others by a contractor. The teleconference will present a practical, nuts-and-bolts approach with examples to help you determine how public works services should be structured and delivered to  more...

15- Minute Expert Adult Patient Assessments: Practical Strategies, Tips, and Updates for Health Care Professionals BenefitsEverything seems to move faster these days and patient care is no exception. The patient's clinical acuities and complexities are increasing and the amount of available time to be hands-on with each patient seems to be decreasing. That is why every health care professional needs to be proficient in assessment skills. This teleconference, '15-Minute Expert Adult Patient Assessments:  more...

Legal Overview of Financial Records: Obtaining and Understanding the Information BenefitsMany offices today make use of paralegals or legal assistants not only in preparing documents but in reviewing them. Many attorneys rely on elementary representations of income such as the income stated on an income tax return for determining the available funds for child support and maintenance. In many cases, this may be sufficient, such as that of a W-2 wage earner. However, in those  more...

Alternative Dispute Resolution for Paralegals BenefitsLawyers and paraprofessionals may misunderstand the nature of alternative dispute resolution, including its advantage and disadvantages. The myths that arbitration is 'just like a trial' or 'just like mediation' also can produce confusion. This teleconference helps provide an essential understanding of ADR, focusing on paraprofessionals and others who may never have encountered the unique  more...

Techniques for Treating Young Clients Who Suffer From Post-Traumatic Stress Disorder BenefitsYou will learn how to identify post-traumatic stress disorder, complicated grief and childhood traumatic grief, as well as learn techniques to treat symptoms of these conditions. Social service directors, social workers, case managers, counselors, psychologists, law enforcement officials, medical staff and administrators  more...

Dealing with Difficult Patients BenefitsOften hospitals and other healthcare facilities must weigh the value of client satisfaction and safety. Acute care settings may be particularly susceptible to the problem difficult patients because of the number of different service providers involved and the fact that it is an important and heavily people-based service. Difficult patients cannot be avoided; therefore health care  more...

Early Case Assessment Strategies for Paralegals BenefitsLitigation can be costly. Cases can last for years. In light of these tough economic times, clients are looking to their legal team to control legal costs while at the same time producing favorable outcomes. Studies have indicated that early case assessment evaluation, if done correctly, can accomplish both of these goals. Irrespective of the complexity of the case, early case assessment  more...

Staying Compliant with the Medicare Incident-To Rules ... capture revenue from common services performed by office staff. The incident-to rules, while simple on their face, can be complex in their application and failing to follow each element of the rules can result in overpayments and even false claims liability. Knowing the rules and applying them correctly in your office is critical. This important teleconference will review the incident-to rules  more...

Making It Through the Land Entitlement Process nWith a multilayered regulatory framework and a myriad of reviewing agencies and stakeholders, the land entitlement process is often bewildering. The rules, processes and players vary widely by jurisdiction but there are common keys to success. Get an insider's perspective on differentiating the various regulatory processes, understanding and addressing stakeholder concerns, getting staff on your  more...

A Practical Guide for Using Litigation Technology During Discovery and at Trial nThe use of technology during discovery and at trial is now a requirement for the modern practice of law. Using and managing these complex systems in a cost effective and advantageous manner is a major challenge. This teleconference is intended to provide you with a practical guide to successfully use electronic discovery and trial presentation software; manage large document productions and  more...

Client Rights Issues: Informed Consent and Confidentiality nBoth state and federal laws contain myriad requirements intended to protect client rights. Most importantly are those that relate to rights regarding providing informed consent and privacy of health information. However, many health care providers do not understand the complex intersections of regulatory and common law requirements for obtaining consent and protecting client privacy. Failure to  more...

Reducing Insulin Errors nThe Centers for Disease Control and Prevention announced this past June that 24 million Americans now have diabetes, an increase of three million people in just two years. Diabetes is also one of the most common diagnoses seen in hospitalized patients. Moreover, insulin may be the preferred medication to manage glucose while patients are hospitalized. The Joint Commission of Accreditation of  more...