Online Staffing eLearning Training

Managing Resources: Planning: Scheduling, Staffing and Budgeting When you are responsible for the success of your team and for contributing to the profitability and competitiveness of your organisation it's not enough to rely on flying by the seat of your pants. more...

Project Management: The Fundamentals Participants in Project Management: The Fundamentals will understand the importance of project management and learn to differentiate between product and project management. They develop an understanding of the roles and responsibilities of the project manager, the various aspects of the project environment, and the importance of developing a quality project team. In addition, they become familiar more...

Call Center Operations Workforce Management This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers. more...

Inbound Call Centers People Management Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to more...

Project Human Resources Management Simulation ...our responsibility to identify and fulfill your project's staffing needs. The degree of your success will depend upon your understanding and implementation of the tools and techniques for project human resources management. The Project Human Resources Management Simulation is designed to help project managers better manage their project's staffing needs. Over the course of the simulation, more...

Elements of Project Human Resource Management When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding more...

Functions of IT Project Management William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better more...

Succession Planning and Human Resources Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and more...

Management of the HR Process HRCI SPHR As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose more...

Strategic Approaches to Labor Relations HRCI SPHR HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies more...

Strategic Approaches to Risk Management HRCI SPHR Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and more...

Strategic Decision Making The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP, more...

Managerial Skills and Abilities Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate more...

Independent Contractors and Temporary Employees ...ng contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate more...

Interviewing and Hiring Practices ...d responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement is above reproach and adheres strictly to antidiscrimination guidelines. The simulation is more...

Project Management Techniques The fast pace of technological changes in today's world is resulting in increasingly new demands in business. Therefore, it is important that the projects undertaken to cater to these business needs have small life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a more...

Oracle 11i User-Defined Attributes Implementation Options and Utilization To use Oracle Project's user-defined attributes, group implementation options, and utilization reports to capture information, interface with other Oracle applications, and report actual and scheduled utilization and resources Functional Implementers; Project Managers; Sales Consultants more...

Oracle 11i User-Defined Attributes Implementation Options and Utilization To use Oracle Project's user-defined attributes, group implementation options, and utilization reports to capture information, interface with other Oracle applications, and report actual and scheduled utilization and resources Functional Implementers; Project Managers; Sales Consultants more...

Project Management: The Fundamentals This program covers the terms and concepts that serve as the foundation of project management training. Students learn how projects are initiated, how project and product management differ, and the five project management process groups. In addition, students will gain an understanding of the environmental and socioeconomic issues that affect projects and how they are managed. This program also more...

Project Management: The Team ...team, as well as the questions you should answer prior to staffing a project. In addition, this program provides instruction on conducting a staff acquisition negotiation, the characteristics to look for in potential team members, and how to recognize and avoid personnel problems. Finally, students will learn how to create a team environment conducive to quality performance, how to overcome more...

Recruiting and Retention: Staffing Your Organization ...Staffing Your Organization offers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates decides on a job source and advertises job openings. In addition the more...

Call Center Management: Measuring Quality and Performance ...st calls. The program also teaches students about various staffing tactics provides a process for calculating staff levels and identifies the types of reports that call center managers use to evaluate a call center's performance. Additionally the program provides students with guidelines for communicating with executives. By applying the information in this program the student will be able to more...