Online Standards eLearning - Training Resources
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From Online Training Directory
The Beginning Teacher Understanding Instruction


Reviews curriculum, instruction, and standards for teachers.
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Business Organizations and the Law


... on their behalf. They also must abide by certain minimal standards regarding working conditions. For this Basic Completion course, students have 24/7 access to on-line testing materials. Each chapter of text in a course has twenty questions, multiple choice, true-false or a combination thereof.
Students may query the instructor up to three times, via e-mail, regarding course content. For the
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Cisco CCNA Internetworking Technologies 1
This unit teaches networking technologies from host-based to global internetworking. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
This unit explains the evolution of networks from the traditional host-based architecture to the global internetworking architecture of today. The unit
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Cisco CCNA Internetworking Technologies 2
...standards and functions of the OSI reference model, Topologies used in a LAN, Fast Ethernet Options, and Topologies used in a Wan. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
This unit describes the second and third layers of the OSI reference model, the Data Link layer and the
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Writing Standards-Based Assessments
... how to develop test items aligned to your state academic standards. Through participation in this course, you will learn to write questions that meet your state and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to merely guess a right answer choice.
Writing
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Visual Basic.NET
...standards and basics for the Microsoft .NET framework.
Visual Basic.NET is a significant upgrade to Visual Basic and incorporates many new features and framework goals of the .Net architecture. Learning to manage these changes will allow VB developers to create enterprise applications for the .NET platform and to create more traditional VB applications that can take advantage of the
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Trenching and Excavation
...program, you will learn how OSHA Excavation and Trenching Standards help prevent cave-ins, falls, falling loads, and hazards from mobile equipment, water accumulation, poisonous gases, or access and egress obstructions. You?ll dig into what it means to be a competent person, soil classifications and types, and how to determine which is which. You?ll boogey to a new groove when you learn about
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Supervisor`s Role in Preventing Accidents
...standards, production goals, launch targets, human resources, and more. And that s just before lunch.
Supervisor`s Role in Preventing Accidents A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that?s just before lunch. In our OSHA safety-training program, the Supervisor?s Role in Preventing Accidents, we ease
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Set Performance Expectations
...rse will help you see how to identify and set performance standards for your employees jobs, and see how they contribute to objective setting. You will see how to analyze and evaluate good performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences). This course can be completed as quickly as you care to. Student is given 90
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Project Management Concepts and Strategies
This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be
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Personal Protective Equipment
...uipment not only helps your organization meet OSHA safety standards and regulations, it launches each employee on a mission to protect their heads, face and eyes, hearing, hands and arms, skin, feet, and bodies against heat and cold hazards by using proper PPE. Protect each worker with the knowledge and equipment to fly by the potential hazards they face at work with our safety course, Personal
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Phlebotomy Technician Career Training
... patient safety mandates strict professional behavior and standards of practice for these practitioners.Nature of the Job The primary function of a phlebotomy technician is to obtain patient blood specimens by venipuncture or microtechniques. The phlebotomy technician aids in the collection and transportation of other laboratory specimens, and may be involved with patient data entry. A
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NETS`S - National Education Technology Standards for Students
... meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max).
A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the International Society for Technology
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NETS`T - National Education Technology Standards for Teachers
... meeting the widely adopted National Education Technology Standards for Teachers. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max).
A course designed to prepare teachers for the NETS*T certification standard. The ISTE National Educational Technology Standards for Teachers (NETS?T), developed by the International Society for Technology
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Master Search Engine Optimization Competencies for Web Developer (MSEOC)


...your personal or your client`s website. Web certification standards, especially as it relates to qualifying a search engine placement service, which guarantees top 10 search engine placement, must be stringent. For this reason, we have developed unique guidelines validated by schools and universities that serve to accredit our search engine Master Certification. To see if you qualify or have
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Intermediate Technical Writing


...uments you write for this course. These are much the same standards as those used in the technical-publishing industry today. After you study the page-design units, you will write a set of instructions in which you use these guidelines and of course the general standards for good writing as well. You`ll e-mail these instructions to your instructor who will review, comment on, and send them back
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Integrating Technology in the Classroom
This course helps educators to incorporate the Internet and computers into the classroom learning environment. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max).
Make use of your technlogy skills in a classroom environment - (30+ Hours, On-line) The Integrating Technology in the Classroom Library of online courses has been developed to
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FLSA Training & Certification Program
Learn how to adminster the federally-mandated FLSA rules and earn a "Certified FLSA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions.
The Fair Labor Standards Act (FLSA) covers wage and hour rules for U.S. workers, including what hours employees can work and what base and
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Front Desk Agent- Instructor Led
Participants are guided through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact.
FAQ How long will it
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Expert Purchasing Management
... way for you to learn how to meet and exceed today's high standards for purchasing management excellence. The highly personal and interactive online course ?Expert Purchasing Management? will teach you everything you need to know to lead your purchasing department to new levels of success! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to
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Customer Service Certificate
...overed include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Welcome to Customer Service Certificate This series is designed to help users create and maintain good customer services.
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Business Ethics Conduct Policy Statements
...any "must have taken steps to communicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner what is required."
Business Ethics It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational
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Aerial Lift Safety Training
...s.
You won?t be thumbing your way to meeting OSHA safety standards or be left in the dust about the special precautions you should use while using articulating boom lifts or scissor lifts. Our Aerial Lift Safety course drops you off well on your way to meeting OSHA safety training requirements and prepares you to safely use or work around aerial lift equipment. We offer Aerial Lift Safety
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From 123-CBT Computer Based Training
Designing the Physical Database for SQL Server 2005
To identify physical database requirements, select the appropriate strategy for designing database objects, and determine suitable database naming standards and change control procedures
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Designing the Physical Database for SQL Server 2005
Determining Project Quality Standards and Milestones
To recognize the factors in establishing the project quality standards and milestones
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Problem Performance Identification
If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the
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Managing Delegation
Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and
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Doing Business with Independent Contractors
Do you know the difference between an "employee" and an "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law
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The Fundamentals of Exceptional Customer Service
You've seen the ad campaigns that boast, "Customer satisfaction guaranteed." But in today's marketplace, satisfaction isn't enough. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, not to
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Working for Your Inner Boss Personal Accountability
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform
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Tables Accessibility and Standards in Dreamweaver CS3
When designing a site, it's important that your content is structured in an intuitive and accessible manner. Creating a site layout based on tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure a site using tables, and examines creating and manipulating tables, layout modes, and working with tabular data. Building an accessible web site
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An Introduction to Project Management
...ject management. Some companies are even good at it. With standards and best practices to follow and the know-how to incorporate these, organizations can offer "world class" project management. In this course, learners will be given an overview of the project management discipline. They'll be introduced to best practices outlined in the 2004 revised Project Management Body of Knowledge
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Overview of Project Managing a PRINCE2-aligned Project
...course introduces you to project management practices and standards advocated by the PRINCE2 methodology. The PRINCE2 methodology is recognised as an international standard for process-based project management. It is a widely used method for project management that has expanded beyond its origins in the UK public sector. This course covers the foundations and principles and is designed to
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Tables Accessibility and Standards in Dreamweaver 8
To add tables, accessibility features and standards to a site in Dreamweaver 8
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Emerging Web Service Standards
To understand the roles and implementation approaches implemented by various emerging web services
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Querying Navigating and Linking XML Data
To work with the XML standards used to query, navigate, and link XML data
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SAP NetWeaver
To recognize how SAP NetWeaver features as an integration and application platform and how it supports open standards using web and enterprise services.
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Introduction to Requirements Planning
...age requirements for projects in accordance with existing standards in their organizations. They must identify key roles and stakeholders, decide on a work division strategy, identify requirements activities and requirements risk, and manage project scope. This course will examine the requirements planning and management knowledge area of business analysis. It outlines the fundamental tasks of
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Requirements Planning and Management
...ge requirements for a project in accordance with existing standards in an organization. First, they must identify key roles and stakeholders and decide on a work division strategy. Then, they are ready to handle a key aspect of the business analyst role - that of working with requirements, which is the focus of this course. Working with requirements involves identifying the activities to be
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Analyzing Requirements Using Models
...on of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the solution by first understanding each of the modeling techniques. This course will examine how to use process and flow, data and behavior, and usage models to analyze requirements. This course is aligned with the International Institute of Business Analysis
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Managing and Troubleshooting Windows Vista Systems
Many of Microsoft Windows Vista's new and enhanced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting local group policies. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are
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Processes and Customer Analysis in Six Sigma Projects
..., the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing
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Health and Safety in the Workplace HRCI PHR
... for helping to ensure that your company meets particular standards and requirements for safety and health, most notably those established by the Occupational Safety and Health Administration (OSHA). Toward that end, this course will help you prepare for the HRCI certification examinations with regard to OSHA and the OSH Act. In this course, you'll learn about such things as OSHA's purpose,
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Managing for High Performance
Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing
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Accounting Fundamentals
...siness. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting, how to
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ISO 9001 2000 - Overview of Standards
"ISO 9001-2000: Overview of Standards": This course teaches the fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organisation should take when seeking initial or upgraded certification from ISO.
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ISO 9001 2000 - Implementing Standards
"ISO 9001: 2000: Implementating Standards": This course examines the principal ISO Clauses, highlighting new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently.
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CIW Security Professional Network Security Introduction

...curity principles.
Identify characteristics of security standards.
Match security services with their functions.
Match security mechanisms with their functions.
Identify the Orange Book security level for a particular system.
Identify the Evaluation Assurance Level (EAL) for a particular system.
Unit 2: Security Issues (2 hours)
Identify causes of security attacks.
Identify
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BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000

...tor. Match types of BizTalk Editor specification standards with their features. Match components of the BizTalk Editor structure with their descriptions. Audience The audience for this course includes System Administrators, Database Administrators, Application Developers, System Analysts, and Network Designers who operate in medium to very large computing environments
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UNIX--Part 1 User Fundamentals

... the milestones in the development of UNIX. Identify the standards relating to UNIX. Identify the differences between working with windows and with shells. Identify the features of X-windows. Identify the differences between X-windows managers. Identify the components of the Common Desktop Environment (CDE). Log in and out of a UNIX system. Launch a basic application by using the CDE.
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Designing Cisco Network Service Architectures Part 5

...on.
Identify features of storage networking.
Identify standards that enable storage networking in an enterprise network.
Identify guidelines for implementing intelligent network services to support storage networking.
Audience:
Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the
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E-Commerce Security

...RSA encryption method.
Identify public key cryptography standards (PKCS).
Identify some applications of encryption.
Identify the features of the Kerberos model.
Identify the components of a public key infrastructure (PKI).
Identify the features of Secure Lockets Layer (SSL).
Identify the features of the IPSec protocol.
Identify the technologies that allow for secure electronic
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Introduction to E-Commerce

...
Learn To:
Introduction to E-commerce.
E-Commerce Standards.
E-commerce in Enterprise.
E-commerce Technology Building Blocks.
Audience:
This course is intended for Managers and technical staff with little experience of e-commerce.
Deployment:
e-Learning/Self-Study
Accreditation
CEU credits: 0.70 CEUs
Language Options:
Japanese, Chinese, Brazilian
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SAP R 3 v4 x FI Payments

...lls relating to their organization's financial processes, standards and procedures. Participants will need to have a basic knowledge of Windows or other graphical (GUI) interfaces, as well as basic skills in the use of R/3 system functions. The following courses provide the education which will ensure most productive study of course 13180: 13181, Working with SAP R/3; 13176, SAP R/3 FI AR/AP:
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SAP R 3 v4 x Invoice Verification

...knowledge of their organization's
working procedures and standards for accounting processes, materials and inventory management and invoice processing. Participants should be confident users of their PC technology, Windows (or other GUI environments in use at their location). Participant should also have basic competence in navigating through the SAP system and be able to describe how business
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SAP R 3 v4 x MM Inventory Management

...lls relating to their organization's financial processes, standards and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13178: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3.
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SAP R 3 FI AR AP Account Document Posting and Periodic Processing

...ls relating to their organization's financial
processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user
interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13177: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3.
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NDS Design and Implementation Part 2

Course Overview This is the second course of a two-part series on Novell NDS Design and Implementation. This series will provide the knowledge and skills necessary to create a Novell Directory Services (NDS) design and implementation strategy. This course will cover planning the user environment and NDS design implementation. L earn To: Plan the user environment to provide access to
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NDS Design and Implementation Part 1

...heir descriptions. Sequence the steps to create a naming standards document. Identify exceptions to using location-based design. Identify criteria that affect lower layer tree design. Unit 3: NDS Partitions and Replicas Duration: 2 Hour(s) Identify the characteristics of a partition. Identify the types of replicas. Indicate factors that affect partitions and replicas. Identify
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Sales Management Building a Championship Sales Team

...eam, how to train sales professionals and set performance standards, and how to conduct performance evaluations. Learn To Identify the guidelines for ensuring a successful culture and effective processes. Follow the guidelines for ensuring successful sales management. Follow the guidelines for interviewing
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Advanced Six Sigma The Measure Analysis Phases of DMAIC

...model of Six Sigma implementation helps practitioners set standards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action.
Learn To:
Understand the role of data in the implementation of Six Sigma.
Understand how
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SAP R 3 MM Purchasing Organization and Master Data

...e a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC Technology, Windows (or other GUI environments in use at their location). Participants should also have basic competence in navigation through the SAP system, use of help and
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SAP R 3 MM Purchasing Purchase Order Processing and Information System

...e a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC Technology, Windows (or other GUI environments in use at their location). Participants should also have basic competence in navigation through the SAP system, use of help and
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SAP R 3 FI AR AP Organization Master Records and Posting

...ls relating to their organization's financial
processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user
interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13176: 12749, Fundamentals and course 13181, Working with SAP R/3.
T
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Building Cisco Remote Access Networks Part 1

...ures of cabling technologies.
Identify modem modulation standards.
Identify features of Point-to-Point Protocol (PPP).
Identify commands used to enable Point-to-Point Protocol (PPP).
Identify async interface commands for addressing on an asynchronous interface.
Audience:
This curriculum is designed for network administrators who are responsible for implementing and troubleshooting
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Process and Function Modeling

...a process.
Identify a process step written to conform to standards.
Identify processes from the business requirements and label a process on a process diagram.
Identify an organization unit.
Identify the purpose of an organization unit when used in a process model.
Identify organization units on a process diagram, based on the business requirements.
Identify the purpose of a process flow
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Cisco Networking Technologies Introduction Part 3

...DSL) technology.
Identify digital subscriber line (DSL) standards.
Identify characteristics of Frame Relay.
Identify characteristics of Asynchronous Transfer Mode (ATM).
Identify capabilities of Synchronous Optical Network (SONET), also known as Synchronous Digital Hierarchy (SDH).
Identify features of analog modems.
Identify features of cable modems.
Unit 3: Configuring Cisco
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Building Scalable Cisco Internetworks Part 2

...ed interior gateway protocols in IP networking. OSPF is a standards based routing protocol. Configuration and verification of OSPF within a Cisco router is taught. Each of the important OSPF commands is explained and described in an example.
Learn To:
Identify characteristics of OSPF protocol.
Identify OSPF protocol configuration methods and techniques.
Identify features of OSPF
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Windows 2000 Dir Services Infrastructure--Part 1 Active Dir Install

...ctive Directory. Identify the naming and name resolution standards of Active Directory. Identify the features of the Active Directory logical structure. Identify the features of the Active Directory physical structure. Identify the security features of Active Directory. Identify the features of the internal architecture of Active Directory. Identify the components of the Directory Service
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XML Programming--Part 1 Components Style Sheets

...gs in XML document structure. Identify key XML companion standards. Identify the features and functions of valid and well-formed documents. Identify the essential elements of the Extensible Markup Language (XML) syntax. Identify the functions and features of elements in XML. Identify the functions and features of entities in XML. Identify the features of comments and PIs. Identify the
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XML Programming--Part 1 Components Style Sheets

...gs in XML document structure. Identify key XML companion standards. Identify the features and functions of valid and well-formed documents. Identify the essential elements of the Extensible Markup Language (XML) syntax. Identify the functions and features of elements in XML. Identify the functions and features of entities in XML. Identify the features of comments and PIs. Identify the
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CompTIA Server 2005 Upgrading Processors Storage Devices

This course teaches the general aspects of upgrading servers. The course is divided into two units, Service Tools and Processors and Storage Devices. The Service Tools unit introduces the general tools that help the administrator learn about the health of the servers. In the Processors and Storage Devices unit, the key aspects involved in upgrading processors and different types of hard drives are
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Defining Microsoft NET Solution Architectures Part 4

...loyment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution
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Visual Basic NET-Distributed Applications Part 1

...chitectures. a To identify characteristics of Web standards. a To identify features of remoting architecture. a To identify features of formatters used in channel selection. a To identify features of remote object activation. a To identify features of Windows Service applications. a To sequence the steps to create a Windows Service. a To
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Security Part 2 Communication Security

...of the Electrical and Electronics Engineers (IEEE) 802.11 standards. To identify features of Wired Equivalent Privacy (WEP). To identify wireless vulnerabilities. Audience This curriculum is targeted at IT professionals who wish to gain CompTIA Security+ certification. Participants should have a minimum of two years networking experience
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CCNT Basic Telecommunications v6 0 Part 1

...ulse Code Modulation, Time Division Multiplexing, optical standards and loop carriers.
Learn To:
Identify stages in the historical evolution of telecommunications.
Identify stages in the technical evolution of telecommunications.
Match telecommunications standards organizations with their functions.
Identify features of analog voice signals.
Match analog transmission
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Understanding Wireless Sol Part 1 Wireless Fund WPANs

...organization of channels and radio frequencies, and radio standards and regulatory bodies. The course then focuses on the first of the three radio network types (WPAN, WWLANs, and WWANs) - WPANs - covering each of the four different WPAN types and then going into comprehensive detail on Bluetooth technology. Learn To To match the main types of wireless networks
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Understandng Wireless Sol Part 2 IEEE 802 11 Standards WLANs

...e IEEE WLAN Working Groups, looking at each of the 802.11 Standards in detail. It then looks at the basic components of WLAN networks. The second half of the course covers the structure and parts of WLAN topologies and structures and finishes with comprehensive guidelines on designing a WLAN. Learn To To identify functions of the Institute of Electrical and
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Defining Microsoft NET Solution Architectures parat 4

...loyment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution
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Excellence in Service Creating an Exceptional Service Environment

..., and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Create a Customer Service Vision (0.5 hours) Identify ways to focus your organization
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Excellence in Service Establishing Service Standards

...Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally, you will learn how to monitor performance
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Excellence in Service Building a Customer Service Team

..., and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Staff Your Service Team (0.5 hours) Sequence the steps for building a first-class
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Excellence in Service Building Lasting Customer Relationships

..., and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Understanding Value (0.5 hours) Identify the components of the Value Triangle.
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Implementing Wireless LANs Part 1 Concepts Technologies

This course covers the general concepts of radio signal transmission. It identifies how radio technologies, including spread spectrum technologies, are used by Wireless LANs. The WLAN Industry Requirements section explores the purpose of governing the spectrum band and includes coverage of the FCC guidelines and IEEE specifications. The course also provides a basic overview of the main WLAN
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Wireless LAN Security Curriculum

...urses: Wireless LAN Security: Part 1(Specifications and Standards) Wireless LAN Security: Part 2(Deployment and Auditing) Learn To See individual course descriptions for specific course objectives and scope. Audience Experienced network professionals involved in the evaluation, design, planning, installation and management of WLAN. Deployment Options e-Learning
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Wireless LAN Security Part 1 Specifications Standards

...e the enterprise network. Finally, it covers wireless LAN Standards and security specification standards. Learn To To match wireless network security definitions with their features. To identify features of wireless technology that are beneficial to business. To match wireless technology categories with their
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Wireless LAN Security Part 2 Deplyoment Auditing

... To identify characteristics of the ISO 17799 standards. To identify guidelines for developing a business continuity plan. To identify characteristics of physical security. Audience Experienced network professionals involved in the evaluation, design, planning, installation and management of WLAN. Deployment Options
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Exit Interviewing Skills The Termination Process

...fully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a termination meeting, and conduct a termination meeting. And finally, the program provides a review of anti-discrimination laws and other laws
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Human Resource Law Fair Labor Standards Act

...Standards Act, you will learn the provisions of the Fair Labor Standards Act (FLSA), including which employers must comply with the law and which employees could be exempt from FLSA provisions. You will also learn the employee rights protected by FLSA, how the FLSA is enforced, and how employers can prevent employee claims. Learn To Identify which employers are
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360-Degree Feedback Max the Benefits of 360-Degree Feedback

... Help a poor performer meet his or her performance standards. Help an average performer get out of his or her comfort zone. Help a high performer find a new opportunity for development. Identify the mentoring resources that should be offered as part of 360-degree feedback.
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Strategic Decision Making Preparing to Make Decisions

...sion Line Managers and helping them meet customer quality standards and on-time delivery requirements for Icon a a s Automotive Electronic Systems in Chicago. Icon supplies mobile multimedia, such as CD/DVD car theatres, to Detroit Auto who is currently in the process of reducing its number of suppliers. Icon a a s five-year contract with Detroit Auto is up for renewal in 18 months, and
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ISO 9001 2000 Overview of Standards

...Standards you will learn the fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organization should take when seeking initial or upgraded certification from ISO. Learn To Sequence the steps in the
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HIPPA Security Awareness Part 1 Intro for End Users

...es for patients and their records as defined by the HIPAA standards. It teaches the safeguards that staff need to be aware to appropriately secure all electronic Protected Health Information (PHI). Learn To To identify the aims of the HIPAA Security Rule. To identify the main elements of HIPAA administrative simplification.
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Managing IT Projects Project Planning Execution

...ork diagram. Identify quality standards for the project and how to achieve them. Identify requirements for project integration management. Audience Six months previous experience in an IT project-intensive environment or six months experience managing IT projects. Deployment Options e-Learning Accreditation NASBA credits:
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Team Leadership Promoting Your Team s Effectiveness

...rogress of team goals. Create standards to measure performance. Follow guidelines to overcome a team's ineffectiveness. Take action to prevent the negative effects of diversity in your team. Follow steps to measure individual and team performance. Audience Managers and team
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Cisco Networking Technologies Introduction Part 1

... the fundamentals of network topologies and International standards. It maps to Cisco Exam 640-821.
Learn To:
Identify features and functions of major computer components.
Identify commonly used computer measurement terms.
Identify guidelines for converting a decimal number to a binary number.
Identify features of physical topologies.
Identify features of a bus topology.
more...
Designing for Cisco Internetwork Solutions Part 5

...ractices.
Identify features of Configuration Management standards.
Identify characteristics of Configuration Management tools.
Identify characteristics of Accounting Management.
Identify characteristics of Performance Management.
Identify features of Performance Management practices.
Identify characteristics of performance data reporting.
Identify characteristics of Performance
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Excellence in Service Series

The Excellence in Service Series includes the following courses: Excellence in Service: Fundamentals for Employees Excellence in Service: Solving Customer Problems Excellence in Service: Working with Upset Customers Excellence in Service: Communicating with Customers Virtually Excellence in Service: Creating an Exceptional Service Environment Excellence in Service: Establishing Service
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ISO 9001 Series

The ISO 9001 Series includes the following courses: ISO 9001: 2000: Overview of Standards ISO 9001: 2000: Implementing Standards ISO 9001: 2000: The Auditing Process To review individual course descriptions, please return to the previous page and select the desired title(s).
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CIW Site Designer Curriculum

...P servers, cookies, plug-ins, Java applets, databases and standards organizations. This curriculum consists of five Skill Builder courses: Course 87021 CIW Site Designer Part 1: Web Design Concepts and Site Development Course 87022 CIW Site Designer Part 2: Basic Web Technologies Course 87023 CIW Site Designer Part 3: Using FrontPage, Dreamweaver and HomeSite Course 87024 CIW Site Designer Part
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CIW Site Designer Part 5 Advanced Web Tech Web Site Publishing

...P servers, cookies, plug-ins, Java applets, databases and standards organizations. This course also teaches the final step in Web site design - publishing the site. Learn To Identify the various Markup languages such as HTML, XML, and XHTML. Identify the HTML limitations, XML advantages and XML rules. Identify certain concepts related to HTTP servers and cookies.
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Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services

...he chief services. The course concludes with security and standards, third party services and the benefits of the .NET initiative. Learn To: o Identify features of the .NET Enterprise Server infrastructure. o Identify features of BizTalk Server 2000. o Identify features of Application Center 2000. o Identify features of the .NET experience for the user. o Identify features of
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Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services

...he chief services. The course concludes with security and standards, third party services and the benefits of the .NET initiative. Learn To: o Identify features of the .NET Enterprise Server infrastructure. o Identify features of BizTalk Server 2000. o Identify features of Application Center 2000. o Identify features of the .NET experience for the user. o Identify features of
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Network Certification Curriculum

...ogies, Course 14182 Network+ a Part 2: Protocols and Standards Course 14183 Network+ a Part 3: Network Implementation. Certification: This course is mapped to the CompTia Network+ certification program and prepares learners for exam N10-002. Learn To: o Sequence the stages in the evolution of computer networking. o Match the computer network components with their functions. o
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Network Part 1 Media Topologies

.... It covers network topologies and transmission media and standards. It also covers Connectivity devices, for both network and remote access. Learn To: o Sequence the stages in the evolution of computer networking. o Match the computer network components with their functions. o Identify uses of computer networks for companies and individuals. o Match network connectivity devices with
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Network Part 2 Protocols Standards

...o covers nerwork and application protocols and associated standards. It also introduces network services in particular, network addrssing and esolution, WAN technologies, remote access and finally covers TCP/IP troubleshooting utilities. Learn To: o Identify features of the Open Systems Interconnection (OSI) model. o Identify differences between the Transmission Control Protocol/Internet
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Network Part 3 Network Implementation

...ndows 2000 and Windows NT servers. o Identify corporate standards that apply to elements of a network configuration. o Identify benefits of documenting network changes. o Identify factors to be considered when implementing software changes. o Identify guidelines for troubleshooting network problems. o Select factors to be considered when identifying a network problem. o Identify
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CCNT Basic Data Communications v6 0 Part 1

...ta terminal equipment (DTE)-to-DTE communication.
Match standards organizations with their features.
Identify features of the Open Systems Interconnection (OSI) model.
Identify features of analog signals.
Identify characteristics of analog data transmission.
Identify features of digital signals.
Identify the characteristics of digitizing analog data.
Unit 2: Data Transmission
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CCNT Basic Data Communications v6 0 Part 2

...ection teaches about data protocols, DTE to DCE interface standards, and transmission methods and error checking.
Learn To:
Identify features of networks.
Identify features of local area networks (LANs) and wide area networks (WANs).
Identify features of hierarchical WANs.
Identify functions of data protocols.
Sequence the steps of data encapsulation.
Identify attributes of
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CCNT Basic Data Communications v6 0 Part 3

...Identify features of modems.
Identify features of modem standards.
Identify functions of proprietary modem features.
Identify features of modulation.
Identify features of FSK, DPSK, and QAM modulation techniques.
Identify the features of a Channel Service Unit/Data Service Unit (CSU/DSU).
Identify features of line coding.
Identify key features of multiplexing.
Identify features
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CCNT Local Area Networks v6 0 Part 1

...logies and teaches LAN topologies. It also introduces LAN standards and covers the TCP/IP Protocol suite and IEEE standards.
Learn To:
Identify features of LANs and WANs.
Identify uses of computer networks for individuals and organizations.
Sequence the stages in the evolution of LANs.
Identify features of the Open Systems Interconnection (OSI) model.
Identify differences
more...
CCNT Broadband Technologies v 6 0 Part 1

This course introduces broadband technologies and broadband categories and it teaches multiplexing and switching. It also covers network interconnections and SONET.
Learn To:
Identify features of broadband.
Identify characteristics of the Public Switched Telephone Network (PSTN).
Identify features of analog signals.
Identify functions of Synchronous Optical Network (SONET).
more...
CCNT Voice Over IP Essentials v6 0

...technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in bandwidth consumption, and consideration of uses of PCs as phones. The second half of the course covers the
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Security Part 4 Cryptography Operational Security

.... Then, participants are introduced to PKI, certificates, standards, and key management. Participants will also learn about physical security considerations, and how to deal with disaster recovery and business continuity. Guidelines for establishing security, HR, and incident response policies are taught. Finally, the learner will acquire a deeper understanding of their role in preserving and
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E-Business Part 2 Building the Infrastructure

... with its key characteristic. a Identify business standards associated with e-Business. a Identify the features of electronic data interchange. a Identify the features of modern data-mapping. a Identify standards for integrated purchasing. a Sequence the stages in a typical online transaction. a Identify Extensible Markup Language (XML) industry
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Understanding Wireless Solutions Curriculum

...s) Understanding Wireless Solutions: Part 2 (IEEE 802.11 Standards and WLANs) Understanding Wireless Solutions: Part 3 (WWANs and Wireless Security) Learn To See individual course descriptions for specific course objectives and scope. Audience The Understanding Wireless Solutions curriculum addresses the rapidly developing and growing marketplace of wireless networking. It is
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ISO 9001 2000 Implementing Standards

...Standards you learn about the principal ISO Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Learn To Identify
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Human Resource Law Series

The Human Resource Law Series includes the following courses: Human Resource Law: Management a a s Role Human Resource Law: Americans with Disabilities Act Human Resource Law: Equal Employment Opportunity Law Human Resource Law: Family and Medical Leave Act Human Resource Law: Fair Labor Standards Act Human Resource Law: Understanding Privacy Rights To review individual course
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Oracle Application Server 10g Administration Part 1

...standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. It provides all the middleware services you need to deploy and manage applications and Web services, deliver personalized applications through enterprise portals and mobile devices, provide real-time business intelligence, integrate applications, and automate
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Oracle Application Server 10g Administration Part 2

...standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing application server, Oracle iHat tool, Lightweight Directory Access Protocol (LDAP), Oracle Internet Directory (OID), Oracle HTTP server, and Oracle Web Cache. The course encourages decision-making skills through an interactive tool that
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Oracle Application Server 10g Administration Part 3

...standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing, configuring OC4J applications, maintaining OC4J Application pages, OracleAS Portal, managing portal users and groups, exporting and importing portal objects, and Oracle portal advanced configurations. The course also covers the concepts
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Oracle Application Server 10g Administration Part 4

...standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers J2EE Applications, Oracle Internet Directory, Delegated Administration Service, Single Sign-On, and Secure Sockets Layer.
Learn To:
Sequence the steps to deploy Web application modules.
Identify tasks to be performed for administering
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From HAZMAT Plans & Programs, Inc
OSHA - 10 Hour Construction Outreach Training Program - Online

...f this course will help to meet the Construction Industry standards established by OSHA.
OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers. Workers must receive additional training, when required by OSHA standards, on the specific hazards of their job. For specific hazards, such as Fall Protection or Excavations, Competent
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OSHA - 30 Hour Construction Outreach Training Program - Online

...f this course will help to meet the Construction Industry standards established by OSHA.
You will be sent a copy of OSHA Standards for Construction. The book will serve as an invaluable resource for referencing OSHA standards that have been covered in this course, as well as researching regulations or standards that could help in establishing a safer workplace.
After completing the
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Spanish- Introduction to OSHA and OSHA Act
This online safety course gives a basic overview of OSHA, the OSH Act, and OSHAa s role in prevention and elimination of illnesses and injuries in the workplace. It includes information about employer and employee rights and responsibilities, and a very brief look at the OSHA inspection process, reporting and OSHA recordkeeping (OSHA 300 Log) requirements.
LEARNING OBJECTIVES:
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Excavation Safety

...fumes, drowning, falls, water accumulation, etc. The OSHA standards intend to protect workers in trenches and excavations. This course gives you a basic understanding of how to work safely in excavations and what important points are required to consider when working in an excavation.
LEARNING OBJECTIVES:
Identify factors that pose a hazard to employees working in excavations
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Spanish - Excavation Safety

...fumes, drowning, falls, water accumulation, etc. The OSHA standards (29 CFR 1926. 650) are intended to protect workers in trenches and excavations.
This online Spanish Excavation Safety training course gives the Hispanic construction worker a basic understanding of how to work safely in and around excavations, protective systems, and important points to consider when working in an
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Spanish - Stairways and Ladders

...ves the Spanish-speaking student an understanding of OSHA standards found in 29 CFR 1926. 1050 and their role in the prevention and elimination of work-related injuries and fatalities due to stairways and ladders in the workplace.
LEARNING OBJECTIVES:
- Understand OSHA standards related to stairways and ladders
- Find out methods of protection from stairways and ladder hazards
-
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Welding and Cutting

This online Welding and Cutting safety course discusses the two most common types of welding and cutting (gas and arc), the dangers that are involved in working with them, and the safety measures, according to OSHA 29 CFR 1926. 350, that can be undertaken to minimize and prevent the occurrence of their associated hazards. The course goes on to study fire prevention techniques and the danger of
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Stairways and Ladders

... Ladders safety course gives you an understanding of OSHA standards found in 29 CFR 1926. 150 and their role in the prevention and elimination of work-related injuries and fatalities due to stairways and ladders in the workplace.
LEARNING OBJECTIVES:
- Understand OSHA standards related to stairways and ladders
- Find out methods of protection from stairways and ladder hazards
-
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OSHA 30 Hour Construction Outreach Online Training


...ode of Federal Regulations (CFR) and be able to find what standards are applicable to their work. The topics included in this training are also much more in-depth than the 10 Hour Outreach class, although not "Competent Level". Upon completion of this training, students will be able to return back to the job site with the ability to better recognize and analyze work place hazards and find
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Online OSHA 10 Hour Construction Outreach Training

...s must receive additional training, when required by OSHA standards, on the specific hazards of the job. Upon successful completion of the course, participants will receive an OSHA construction safety and health 10-hour course completion card from the Department of Labor. Note: This online course has been reviewed and accepted by OSHA for online distribution.
For more information on our
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From Gucons
SAP ABAP Training in Hyderabad

...ovides information on the following
*
o Standards associated with code implementation
o The creation of code that is well documented
o The importance of good testing strategies
o Effectively using the ABAP Debugger
RICE: R: Reports, I : Interface, C: Conversion. E: Enhancements. ABAP
Function Modules:
Forms: Sapscript(Complicat) n
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From The Swamp School
OSHA - 30 Hour Construction Industry Outreach Training Program


This module covers thirty (30) hours of courses, required by the Occupational Health and Safety Act (OSHA), that apply toward 30-hour Construction Industry course completion card. This module is comprised of 23 sections, each either one or two hours in length, and covering topics pertaining to regulations covered by Standard 29 CFR 1926. The successful completion of this course will help to meet
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OSHA - 10 Hour Construction Industry Outreach Training Program


This course covers ten (10) hours of courses, required by the Occupational Health and Safety Act (OSHA), that apply toward 10-hour Construction Industry course completion card. This module is comprised of 12 sections, covering topics pertaining to regulations covered by Standard 29 CFR 1926. The successful completion of this course will help to meet the Construction Industry standards established
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From 6P International, LLC
10 Hour Construction Industry Outreach Training Program - Spanish
COURSE DESCRIPTION:
This course is designed for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the
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30 Hour Construction Industry OSHA Outreach Training Program w Study Guide
CATEGORY:
Construction Safety and Health
COURSE DESCRIPTION:
This course covers thirty (30) hours of training, required by the Occupational Health and Safety Act (OSHA), that apply toward the 30-hour Construction Industry course completion card. The course is comprised of 25 sections, each either one or two hours in length, and covers topics pertaining to regulations covered by Standard
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10 Hour 30 Hour Construction OSHA Outreach Courses
...s must receive additional training, when required by OSHA standards, on the specific hazards of the job. Upon successful completion of the course, participants will receive an OSHA construction safety and health 10-hour course completion card from the Department of Labor. Note: This online course has been reviewed and accepted by OSHA for online distribution.
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10 Hour 30 Hour General Industry OSHA Outreach Courses
...dents will be introduced to OSHA policies, procedures and standards as well as general industry safety and health principles covered in OSHA Act Part 1910. Special emphasis will be placed on areas most hazardous using OSHA standards as a guide. Upon successful completion of the course, participants will receive an OSHA general industry safety and health 10-hour course completion card from the
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30 Hour General Industry OSHA Outreach Training Program
COURSE DESCRIPTION: 3. 0 IACET Approved CEU
The OSHA 30 Hour General Industry Outreach Training course is a comprehensive safety program designed for anyone involved in general industry. Specifically devised for safety directors, foremen, and field supervisors; the program provides complete information on OSHA compliance issues. OSHA recommends Outreach Training Programs as an orientation to
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30 Hour Construction Industry OSHA Outreach Training Program
COURSE DESCRIPTION:
This course covers thirty (30) hours of training, required by the Occupational Health and Safety Act (OSHA), that apply toward the 30-hour Construction Industry course completion card. The course is comprised of 25 sections, each either one or two hours in length, and covers topics pertaining to regulations covered by Standard 29 CFR 1926. The successful completion of this
more...
10 Hour Construction Industry OSHA Outreach Training Program w Study Guide
COURSE DESCRIPTION:
This course is designed for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the job.
more...
10 Hour General Industry OSHA Outreach Training Program
...dents will be introduced to OSHA policies, procedures and standards as well as general industry safety and health principles covered in OSHA Act Part 1910. Special emphasis will be placed on areas most hazardous using OSHA standards as a guide. Upon successful completion of the course, participants will receive an OSHA general industry safety and health 10-hour course completion card from the
more...
10 Hour Construction Industry OSHA Outreach Training Program
COURSE DESCRIPTION:
This course is designed for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the
more...
Spanish - Stairways and Ladders
CATEGORY:
Construction
COURSE DESCRIPTION:
This course gives you a basic understanding of OSHA standards and its role in the prevention and elimination of work-related injuries and fatalities due to stairways and ladders at workplaces.
more...
Stairways and Ladders
CATEGORY:
Construction
COURSE DESCRIPTION:
This course gives you a basic understanding of OSHA standards and its role in the prevention and elimination of work-related injuries and fatalities due to stairways and ladders at workplaces.
more...
Spanish - Excavations
CATEGORY:
Construction
COURSE DESCRIPTION:
Cave-ins are considered the most dangerous trench and excavation hazard. In addition, other potentially fatal hazards also exist in excavations, such as asphyxiation due to lack of oxygen in a confined space, inhalation of toxic fumes, drowning, falls, water accumulation, etc. The OSHA standards intend to protect workers in trenches and
more...
Process Safety Management
CATEGORY:
Construction
COURSE DESCRIPTION:
The primary concern of process safety management (PSM) of highly hazardous chemicals is to protect exposed employees from unwanted releases of hazardous chemicals. This course gives you a basic understanding of OSHA standards regarding process safety management (PSM) of highly hazardous chemicals.
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Occupational Health and Environmental Controls
This course is designed for people working in the construction industry who are exposed to health hazards and chemicals during the course of their work. Topics include definitions, hazard communication standard, asbestos standards, MDA, lead, worker protection programs, process safety management of highly hazardous chemicals, and cadmium. This course focuses on the topics covered in OSHA 29 CFR
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Excavations
Cave-ins are considered the most dangerous trench and excavation hazard. In addition, other potentially fatal hazards also exist in excavations, such as asphyxiation due to lack of oxygen in a confined space, inhalation of toxic fumes, drowning, falls, water accumulation, etc. The OSHA standards intend to protect workers in trenches and excavations. This course gives you a basic understanding of
more...
California-OSHA Stairways and Ladders
This course gives you a basic understanding of OSHA standards and its role in the prevention and elimination of work-related injuries and fatalities due to stairways and ladders at workplaces.
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California-OSHA Excavations
Cave-ins are considered the most dangerous trench and excavation hazard. In addition, other potentially fatal hazards also exist in excavations, such as asphyxiation due to lack of oxygen in a confined space, inhalation of toxic fumes, drowning, falls, water accumulation, etc. The OSHA standards intend to protect workers in trenches and excavations. This course gives you a basic understanding of
more...
HAZWOPER - Hazardous Waste Operations and Emergency Response
CATEGORY:
General Industry
COURSE DESCRIPTION:
HAZWOPER stands for Hazardous Wastes Operation and Emergency Response. Hazardous wastes are major sources of workersa injuries and fatalities in workplaces. This course gives you a basic understanding of OSHA standards and its role in the prevention and elimination of workersa injuries and fatalities due to hazardous wastes present at
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From Compliance LLC
Certified Information Systems Risk and Compliance Professional CISRCP - Prep Course 5 days


...nagement, and to promote best practices and international standards that align with business and regulatory requirements. The course provides with the skills needed to pass the Information Systems Risk and Compliance Professional (ISRCP) exam.
Target Audience:
This course is intended for IT and Information Security professionals that want to understand risk and compliance and to work as
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($297) - Basel ii certification and training program - Become a Certified Basel ii Professional CBiiPro


Certified Basel ii Professional (CBiiPro) -
Basel ii certification and training program
The Cost:
US$ 297
What is included in this price:
A. The official presentations we use in our instructor-led classes (430 slides)
You can find the course synopsis at
www. basel-ii-association. com/ Certified_Basel_ii_Professional. htm
B. Up to 3 Online Exams
If you fail, you must study
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From Radiofrequency Safety International Corporation
RF Site Safety Awareness

...Overview/ MPE Math
Enhanced Training on International Standards
with focus on Canadian Code 6 Rooftop Safety
Personal Monitors / RF Suits
RF Health and Safety Outline
Time average programs when working
Pass through
Hot RF area programs
Site owner, equipment owner and Contractor responsibilities
RF and safety Signage updates
Antenna 101
US
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From Learn Skills
Retail Training - Organise and maintain work areas



Housekeeping is not glamorous or exciting, but it will always be an important part of your work in the retail industry. Housekeeping standards have a major impact on the storea s appearance and image. A store that is neat, clean, attractive and an easy place to shop in, helps to entice customers into the store and encourages them to return.
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From Serebra Learning Corporation
LAN Implementation
In this WestNet e-Learning module, we review the operation and implementation of three established local area network (LAN) technologies: Ethernet, Token Ring, and Fiber Distributed Data Interface (FDDI).
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Overview of Layers and Layer 1 Devices
In this WestNet e-Learning module, we review the layers of the Open Systems Interconnection (OSI) reference model, functions of each layer, and internetworking devices that perform each of the functions. We will begin a detailed discussion of the devices found at the Physical Layer of the OSI model.
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Large Network Case Studies
In this module, we explore network availability, performance, and Internet connectivity. As you work through this module, you will come to appreciate that all network design issues are highly interrelated. Likewise, real-world design projects often include multiple broad goals, often creating large and complex trade-offs.
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VoIP Network Quality of Service Techniques
This module investigates the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn
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The Contact Center and Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
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Working With Internal Customers
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
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Government Contracting Overview of Government Contracts
This course begins by defining the rules for doing business with the USG. It then defines the suppliers, how and where to search for opportunities with the USG. The course also provides a review of a sample RFP. Small Business Owners/Small Business Buyers/Small Disadvantaged Business Owners/Small Disadvantaged Business Buyers/New Buyers at Prime Contractors to the USG.
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Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
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The Customer Support Specialist CSS
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'
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Selecting Your Strategy Legal and Ethical Concerns
Selecting Your Strategy: Legal and Ethical Concerns, is the last of eleven courses in this curriculum. After the completion of this course you will be able to identify legal constraints to consider while negotiating, recognize how ethical standards vary between individuals and analyze unethical tactics to defuse improper behavior. The Negotiation Strategies curriculum helps today's busy
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Preventing Problem Performance
Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first
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Team Leadership Promoting Your Team s Effectiveness
Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Managers and team leaders who are
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Managing For High Performance
...nce and provide clearly defined outcome-based performance standards that create a benchmark for success. This requires managers to learn how to develop, coach, motivate, and inspire their high performers. The target for this path is senior level directors, senior managers of strategic business units, and advanced level managers. It would also be of interest to managers working in a governmental
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Managing the Delegated Environment
...e management, decision making, and developing performance standards. You will also acquire skills in supervising, empowering, and providing effective feedback in a monitored situation. By participating in this course, you will become a proficient manager of a delegated environment. Individuals who have the opportunity to distribute their workload; managers and business leaders who want to
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Occupational Health and Safety HRCI PHR
... for helping to ensure that your company meets particular standards and requirements for safety and health, most notably those established by the Occupational Safety and Health Administration (OSHA). Toward that end, this course will help you prepare for the HRCI certification examinations with regard to OSHA and the OSH Act. In this course, you'll learn about such things as OSHA's purpose,
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Accounting Fundamentals
...siness. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting, how to
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Analyzing Cash Flow Statements
Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement
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Quality Systems Models and Theories
The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be
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The Who What Why of ISO 9000 2000
This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by
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Building a Quality Management System
This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and
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Quality-minded Management
...standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the
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Processes for Quality Products and Services
... standard. This course examines how one can apply the ISO standards to all the processes required to produce a product or service. The Product Realization clauses emphasize that quality objectives be established, documented, measured, and periodically reviewed. Measurement and verification that customer requirements are met and that the process continually improves based upon documented
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Steps for Successful ISO Registration
An organization must carefully plan and integrate into their own quality management system a comprehensive strategy to comply with ISO 9001:2000 requirements. This course discusses the necessary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected.
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Transitioning from ISO 9000 1994 to ISO 9001 2000
...standards has been drastically revised. Currently, certified organizations must plan to comply with these changes within the specified time frame or face losing their certification. The ISO 9001:2000 edition uses a new process-focused approach as illustrated in their Quality Management System model. This QMS model is structured into four areas: Management Responsibility, Resource Management,
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Business Ethics - How We Do Business
This course teaches you the ethical standards that govern honest and fair business conduct, the different types of anticompetitive conduct that violate US antitrust law, the guidelines for avoiding insider trading, and the rules to which management and employees must adhere to avoid conflicts of interest with the company. All employees within an organization, whether new hires or as a refresher
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The Sarbanes-Oxley Act of 2002
...it services of the auditor approved by the committee. New standards for determining auditor independence have been established, and a new oversight board for the regulation of auditors has been created. The act has also increased criminal penalties for violations of securities laws. Many of the act's provisions apply to all companies--both U.S. and non-U.S.--that have registered equity or debt
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Emerging Web Service Standards
To understand the roles and implementation approaches implemented by various emerging web services Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies
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Using SOAP
To understand how to create SOAP documents that support web services Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies
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HIPAA Electronic Health Data Transactions
...Administrative Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a single set of standards for exchanging electronic data, health care organizations can share
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HIPAA Securing Protected Health Information
...vide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more quickly and at a lower cost. However, standardizing the electronic "language" of healthcare data creates a threat to a patient's privacy rights. The law includes specific safeguards for patients' health information. The law
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Fair Labor Standards Act FLSA
...Standards Act (FLSA) establishes specific minimum requirements in relation to employees' wages, hours of work, overtime entitlements, and payroll records. The act was passed to set and enforce federal requirements on minimum wages and overtime. The FLSA became federal law in 1938 as part of President Roosevelt's New Deal--its primary aim was to respond to growing concerns about poor working
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Tables Accessibility and Standards in Dreamweaver 8
To add tables, accessibility features and standards to a site in Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification
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General Coding Best Practices
To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Testing and Instrumenting Web Applications in C
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification
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Testing and Instrumenting Web Applications in VB NET
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification
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Creating the NET Physical Design
To create the physical design for the solution A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions
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Introduction to UNIX
To introduce the UNIX operating system IT professionals needing to familiarize themselves with the UNIX environment
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Win2000 Active Directory Design Introducing Windows 2000 Active Directory Services
This course provides an introduction to basic Active Directory concepts. First, you will learn about directory services, the introduction of Active Directory in Windows 2000, and the physical structure and information flow in Active Directory. This course explains the features of Active Directory, such as domains, trusts, trees, forests and organizational units. Next, you will learn about sites
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Hardware Configurations for Linux
To appreciate the hardware issues surounding a Linux installation Students wishing to acquire the basic skills required as a Linux system administrator
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OS 390 TSO E REXX Programming
...bining them. Students will be able to define SAA and ANSI standards, as well as identify platforms that REXX supports.The assignment of variables and their use in REXX arithmetic and logical expressions are also discussed. The significance of variables, the REXX procedures for assigning, modifying, undefining, and displaying variables are covered. The var This course is designed application
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Web Development Process
In this WestNet e-Learning module, we show how Web developers can benefit by applying formal software engineering processes to site projects. Many Web developers are still learning the lesson that the softwaredevelopment community learned 20 years ago: process pays. It pays in shorter schedules, better designs, and higher user satisfaction.
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Introduction to Wireless LANs
This module discusses the wireless LAN market, presenting an overview of the past, present, and future of wireless LANs and provides an introduction to the standards that govern wireless LANs.
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Wireless LAN Organizations and Standards
In this module, we discuss the role of the Federal Communications Commission (FCC) in defining and enforcing the regulations governing wireless communication and the role of the Institute of Electrical and Electronics Engineers (IEEE) in creating standards that allow wireless devices to work together.
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Non-Cellular Wireless Technology
To explain non-cellular wireless technology Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies
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Wireless LAN Technologies
To introduce wireless LAN technologies Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies
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3G Communication Systems
To describe and discuss various third-generation telecommunications technologies, including W-CDMA, EDGE, and cdma2000 Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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Alternative Access Methods in a Wireless Environment
To discuss the history, development and functionality of fixed wireless-access, satellite, and trunked-radio technologies Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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e-Business Part 2 Building the Infrastructure
The second course in the e-Business curriculum focuses on technical infrastructure needed to support an e-Business initiative. It focuses on the sub-application level, examining network and protocol options and requirements. It introduces some of the major players in the market and business drivers that could affect an organization's choices. The target audience is those individuals tasked with
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Introduction to e-Commerce
This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. This course is intended for Managers and
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Information Security and Risk Management
To identify the security requirements associated with identifying and protecting organizational information assets, perform the analysis techniques used in risk management, and recognize the responsibilities associated with different roles in an organization Mid-level and senior-level managers who are working toward or have already attained positions as CISOs, CSOs or Senior Security Engineers
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Physical Network Design
This module provides an overview of transmission media basics, including a look at structured wiring systems, cable characteristics, wireless LANs, and installation.
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Introduction to Security in Networked Environments
To introduce the student to security concepts and threats to networks and data Network administrators, firewall administrators, systems administrators, application developers, and IT security officers
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Security Analysis and Auditing in Networked Environments
To discuss how to collect and utilize information on network intrusion attempts Network administrators, firewall administrators, system administrators, application developers, and IT security officers
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Communications Security
To introduce the key issues in communications security Network administrators, firewall administrators, system administrators, application developers, and IT security officers
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Network Signals Cables Topologies
In the WestNet e-Learning module, we will consider the physical qualities of the network itself. We discuss the nature of electronic communication and explain how information can be transmitted as analog or digital signals. We then explore the various physical layouts or topologies of data networks, and show how the pattern of signal flow depends on the topology of the network.
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How Ethernet Works
In this WestNet e-Learning module, we will explore Ethernet Frame Format, Fast Ethernet, Gigabit Ethernet, Switched Ethernet Configurations, and VLANs.
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How ATM LANs Work
This WestNet e-Learning module will focus on ATM Architecture, LAN Emulation, ATM Devices, and ATM Deployment.
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Physical Layer Implementation
This WestNet e-Learning module provides an overview of transmission media basics, including a look at structured wiring systems, cable characteristics, wireless LANs, and installation.
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Frame Relay Concepts
To introduce the concepts underlying the Frame Relay protocol Technical professionals; IT and business managers who need to learn about wide area network technologies; students investigating or researching telecommunications technologies; nontechnical business managers, project managers, and end-users who require information on the capabilities of communications technologies to make informed
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Introduction to ISDN
To introduce integrated services digital network concepts, services, and applications Network managers, builders of wide area networks, systems engineers, and technical support staff
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Internet Fundamentals
To introduce the Internet, basic Internet technologies including connection, browser search, and cache technologies Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net
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Web Development Fundamentals
To outline web-page develpment using HTML and to introduce scripting and database management and connection techniques Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net
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SIP MGCP and Call Control Comparison
To recognize how to configure, monitor, and troubleshoot SIP and MGCP on a Cisco router, and determine the best call control model for a network IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432)
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Designing for Optimal Voice Quality
To identify voice quality issues in IP networks and recognize how to improve voice quality by implementing QoS IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432)
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Creating a Simple Ethernet Network
To demonstrate how to build a simple Ethernet network Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam, or the Cisco Certified Network Associate (CCNA) exam
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Cisco ISCW 1 0 Network Connectivity
To recognize Cisco architectural framework models and network requirements, and how remote connections are established Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes
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CCNT Voice Over IP Essentials v6 0
...technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in bandwidth consumption, and consideration of uses of PCs as phones. The second half of the course covers the
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Cisco BCMSN 3 0 Wireless LANs
To recognize the features of WLANs and compare wireless LANs with wired LANs, the different WLAN topologies, and explain WLAN technology, standards, and security. Network administrators, network engineers, network managers, systems managers, or network designers.
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CCNT Basic Data Communications v6 0 Part 2
This course teaches students about networks and transmission principles. The networks section teaches about local area networks (LANs), wide-area networks (WANs), hierarchical WANs, and LAN components. This section also teaches about system network architecture (SNA), and TCP/IP. The Transmission Principles section teaches about data protocols, DTE to DCE interface standards, and transmission
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CCNT Local Area Networks v6 Part 1
This course introduces LAN technologies and teaches LAN topologies. It also introduces LAN standards and covers the TCP/IP Protocol suite and IEEE standards. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
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CCNT Basic Telecommunications v6 0 Part 1
The goal of this course is to present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), CPE, and services (dedicated and switched). The course then
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Fire Prevention and Safety
This one-hour training course addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define the chemistry of fire recognize common fire hazards classify types
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Lead and Cadmium
Failure to understand the dangers of cadmium and lead, and the correct practices that should be followed when working with them, can leave you exposed to long-term health risks. Lead and cadmium have a number of industrial applications. This course provides an understanding of the basic health effects, routes of entry, methods of compliance and prevention, and regulatory requirements for both
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Used Oil Management
...whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. describe what constitutes a used oil indicate the regulatory path that must be followed based on specific used oil mixtures discuss the regulatory requirements for used oil generators state the used oil
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Hazardous Waste Generator Awareness
This one-hour course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus,
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Environmental Regulations Overview
...nmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define the purpose of the Toxic Substances Control Act (TSCA) specify the purpose of the Resource Conservation and Recovery Act (RCRA) specify the purpose of the
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Adobe Acrobat 7 0 Pro Document Review and Validation
This course teaches the learner how to review PDF documents. The learner will review PDF documents by using various review tools such as watermarks, markups, notes, and comments. The course further covers various PDF settings which the learner can use to enhance the PDF documents. The learner is taught how to use the preflight option to check if documents are as per expected standards. This course
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Business In Sight Series: Account Ability


...se has received the Xebec approach to meet new accounting standards with a new graphical look and feel. Set in the context of a detective thriller featuring private eye Philip Maclow, the drama helps students get to grips with a seven step approach to interpreting financial statements including concepts such as profitability, growth and liquidity. For each step, students can view a tutorial,
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Design Team - Business Process Modelling


...gathering through to final verification. The diagrammatic standards within the course are compatible with all major proprietary tools and methodologies, including the SAP R3 3.0 "Reference Model". This course teaches the whole process of business process modelling. It uses interactive problem solving to develop a thorough understanding of the techniques. In addition 5 major exercises are
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Safety Sense Series: Safety Standards and Systems


XEBEC: Health and Safety issues are becoming more and more crucial in today's workplace. Each year, on average, 500 people die at work and over 400,000 injuries or accidents are reported. The vast majority of these accidents are in some way attributable to 'human factors' - in other words, they could and should have been prevented. Under current legislation, the responsibility for providing a safe
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Leadership and Team Development: Team Building


MAXIM TRAINING Organisations have always relied on teams in some form. But now there is more emphasis on groups of people, working in teams, taking joint responsibility for achieving standards and meeting objectives. This course explores the key factors that make teams effective and the skills required to build, strengthen and maintain the team.
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Customer Service : Preparing for Customer Contact


In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you
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Organisational Communication :Setting Safety Standards


Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, the law defines your responsibility. This course will
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Recruitment & Selection Series: Rating Canditates to a Set Standard


If you are judged on the success of your team, it's in your interest to hire the best people for the job. Unfortunately, recruitment decisions are often based on gut feelings and irrelevant details instead of hard evidence of suitability for the job; but employing someone who is not ideally suited can be an expensive mistake. Deciding who actually gets the job is rarely an easy choice. Candidates
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Project Management: Quality Standards


Participants in this program learn the importance of developing and fulfilling quality standards. They learn how to develop a project quality plan and avoid the costs of less-than-optimal quality. In addition, they learn some quality control techniques that they can use when managing a project.
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Project Management: Quality Standards
This course covers the characteristics of quality, addresses the key issues of quality management, and describes the contributions of quality management pioneers Deming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use
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Excellence in Service: Fundamentals for Managers
In Excellence in Service: Fundamentals for Managers, managers review the skills that they and their direct reports need to possess to relate effectively to customers. They also learn to develop and monitor a service team, create service plans, and develop and implement effective service standards.
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Excellence in Service: Establishing Service Standards
In Excellence in Service: Establishing Service Standards, participants will learn what customers really want from their organization and how they evaluate your service, as well as how to create and implement effective service standards. In addition, participants will learn how to monitor service standards and how to correct problems that cause service to fall below those standards.
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JDBC Application Development Part 3: Advanced Features, OOAD and SQLJ
This third course in the series teaches learners skills needed to help them create more advanced databases. It teaches advanced features for creating JDBC programs, including prepared statements, stored procedures, transactions, concurrency control, and metadata. It also teaches how to map an object-oriented design to a relational database and how to use SQLJ standards with Java.
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CCNT Basic Telecommunications Part 1: Fundamentals, Analog, and Digital
This is the first course in a two part series that presents the learner with the fundamentals of telecommunications and gives a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), Consumer Premises Equipment (CPE), and
more...
CCNT Basic Data Communications Part 2: Networking and Transmission Principles
This is the second course in a three part series that teaches students about networks and transmission principles. The course covers local area networks (LANs), wide-area networks (WANs), hierarchical WANs, and LAN components. System network architecture (SNA), and TCP/IP, data protocols, DTE to DCE interface standards, and transmission methods and error checking are also covered.
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