Online Standards eLearning - Training Resources

The Beginning Teacher Understanding Instruction Reviews curriculum, instruction, and standards for teachers.  more...

Business Organizations and the Law ... on their behalf. They also must abide by certain minimal standards regarding working conditions. For this Basic Completion course, students have 24/7 access to on-line testing materials. Each chapter of text in a course has twenty questions, multiple choice, true-false or a combination thereof. Students may query the instructor up to three times, via e-mail, regarding course content. For the  more...

Cisco CCNA Internetworking Technologies 1 This unit teaches networking technologies from host-based to global internetworking. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit explains the evolution of networks from the traditional host-based architecture to the global internetworking architecture of today. The unit  more...

Cisco CCNA Internetworking Technologies 2 ...standards and functions of the OSI reference model, Topologies used in a LAN, Fast Ethernet Options, and Topologies used in a Wan. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes the second and third layers of the OSI reference model, the Data Link layer and the  more...

Writing Standards-Based Assessments ... how to develop test items aligned to your state academic standards. Through participation in this course, you will learn to write questions that meet your state and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to merely guess a right answer choice. Writing  more...

Visual Basic.NET ...standards and basics for the Microsoft .NET framework. Visual Basic.NET is a significant upgrade to Visual Basic and incorporates many new features and framework goals of the .Net architecture. Learning to manage these changes will allow VB developers to create enterprise applications for the .NET platform and to create more traditional VB applications that can take advantage of the  more...

Trenching and Excavation ...program, you will learn how OSHA Excavation and Trenching Standards help prevent cave-ins, falls, falling loads, and hazards from mobile equipment, water accumulation, poisonous gases, or access and egress obstructions. You?ll dig into what it means to be a competent person, soil classifications and types, and how to determine which is which. You?ll boogey to a new groove when you learn about  more...

Supervisor`s Role in Preventing Accidents ...standards, production goals, launch targets, human resources, and more. And that s just before lunch. Supervisor`s Role in Preventing Accidents A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that?s just before lunch. In our OSHA safety-training program, the Supervisor?s Role in Preventing Accidents, we ease  more...

Set Performance Expectations ...rse will help you see how to identify and set performance standards for your employees jobs, and see how they contribute to objective setting. You will see how to analyze and evaluate good performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences). This course can be completed as quickly as you care to. Student is given 90  more...

Project Management Concepts and Strategies This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be  more...

Personal Protective Equipment ...uipment not only helps your organization meet OSHA safety standards and regulations, it launches each employee on a mission to protect their heads, face and eyes, hearing, hands and arms, skin, feet, and bodies against heat and cold hazards by using proper PPE. Protect each worker with the knowledge and equipment to fly by the potential hazards they face at work with our safety course, Personal  more...

Phlebotomy Technician Career Training ... patient safety mandates strict professional behavior and standards of practice for these practitioners.Nature of the Job The primary function of a phlebotomy technician is to obtain patient blood specimens by venipuncture or microtechniques. The phlebotomy technician aids in the collection and transportation of other laboratory specimens, and may be involved with patient data entry. A  more...

NETS`S - National Education Technology Standards for Students ... meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the International Society for Technology  more...

NETS`T - National Education Technology Standards for Teachers ... meeting the widely adopted National Education Technology Standards for Teachers. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare teachers for the NETS*T certification standard. The ISTE National Educational Technology Standards for Teachers (NETS?T), developed by the International Society for Technology  more...

Master Search Engine Optimization Competencies for Web Developer (MSEOC) ...your personal or your client`s website. Web certification standards, especially as it relates to qualifying a search engine placement service, which guarantees top 10 search engine placement, must be stringent. For this reason, we have developed unique guidelines validated by schools and universities that serve to accredit our search engine Master Certification. To see if you qualify or have  more...

Intermediate Technical Writing ...uments you write for this course. These are much the same standards as those used in the technical-publishing industry today. After you study the page-design units, you will write a set of instructions in which you use these guidelines and of course the general standards for good writing as well. You`ll e-mail these instructions to your instructor who will review, comment on, and send them back  more...

Integrating Technology in the Classroom This course helps educators to incorporate the Internet and computers into the classroom learning environment. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). Make use of your technlogy skills in a classroom environment - (30+ Hours, On-line) The Integrating Technology in the Classroom Library of online courses has been developed to  more...

FLSA Training & Certification Program Learn how to adminster the federally-mandated FLSA rules and earn a "Certified FLSA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The Fair Labor Standards Act (FLSA) covers wage and hour rules for U.S. workers, including what hours employees can work and what base and  more...

Front Desk Agent- Instructor Led Participants are guided through the historical context, terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it  more...

Expert Purchasing Management ... way for you to learn how to meet and exceed today's high standards for purchasing management excellence. The highly personal and interactive online course ?Expert Purchasing Management? will teach you everything you need to know to lead your purchasing department to new levels of success! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to  more...

Customer Service Certificate ...overed include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service Certificate This series is designed to help users create and maintain good customer services.  more...

Business Ethics Conduct Policy Statements ...any "must have taken steps to communicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner what is required." Business Ethics It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational  more...

Aerial Lift Safety Training ...s. You won?t be thumbing your way to meeting OSHA safety standards or be left in the dust about the special precautions you should use while using articulating boom lifts or scissor lifts. Our Aerial Lift Safety course drops you off well on your way to meeting OSHA safety training requirements and prepares you to safely use or work around aerial lift equipment. We offer Aerial Lift Safety  more...

Designing the Physical Database for SQL Server 2005 To identify physical database requirements, select the appropriate strategy for designing database objects, and determine suitable database naming standards and change control procedures  more...

Determining Project Quality Standards and Milestones To recognize the factors in establishing the project quality standards and milestones  more...

Problem Performance Identification If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the  more...

Managing Delegation Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and  more...

Doing Business with Independent Contractors Do you know the difference between an "employee" and an "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law  more...

The Fundamentals of Exceptional Customer Service You've seen the ad campaigns that boast, "Customer satisfaction guaranteed." But in today's marketplace, satisfaction isn't enough. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, not to  more...

Working for Your Inner Boss Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform  more...

Tables Accessibility and Standards in Dreamweaver CS3 When designing a site, it's important that your content is structured in an intuitive and accessible manner. Creating a site layout based on tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure a site using tables, and examines creating and manipulating tables, layout modes, and working with tabular data. Building an accessible web site  more...

An Introduction to Project Management ...ject management. Some companies are even good at it. With standards and best practices to follow and the know-how to incorporate these, organizations can offer "world class" project management. In this course, learners will be given an overview of the project management discipline. They'll be introduced to best practices outlined in the 2004 revised Project Management Body of Knowledge  more...

Overview of Project Managing a PRINCE2-aligned Project ...course introduces you to project management practices and standards advocated by the PRINCE2 methodology. The PRINCE2 methodology is recognised as an international standard for process-based project management. It is a widely used method for project management that has expanded beyond its origins in the UK public sector. This course covers the foundations and principles and is designed to  more...

Tables Accessibility and Standards in Dreamweaver 8 To add tables, accessibility features and standards to a site in Dreamweaver 8  more...

Emerging Web Service Standards To understand the roles and implementation approaches implemented by various emerging web services  more...

Querying Navigating and Linking XML Data To work with the XML standards used to query, navigate, and link XML data  more...

Extending XML To use some W3C standards to extend XML  more...

SAP NetWeaver To recognize how SAP NetWeaver features as an integration and application platform and how it supports open standards using web and enterprise services.  more...

Introduction to Requirements Planning ...age requirements for projects in accordance with existing standards in their organizations. They must identify key roles and stakeholders, decide on a work division strategy, identify requirements activities and requirements risk, and manage project scope. This course will examine the requirements planning and management knowledge area of business analysis. It outlines the fundamental tasks of  more...

Requirements Planning and Management ...ge requirements for a project in accordance with existing standards in an organization. First, they must identify key roles and stakeholders and decide on a work division strategy. Then, they are ready to handle a key aspect of the business analyst role - that of working with requirements, which is the focus of this course. Working with requirements involves identifying the activities to be  more...

Analyzing Requirements Using Models ...on of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the solution by first understanding each of the modeling techniques. This course will examine how to use process and flow, data and behavior, and usage models to analyze requirements. This course is aligned with the International Institute of Business Analysis  more...

Data Communications To identify the standards and technology used in data communication  more...

Managing and Troubleshooting Windows Vista Systems Many of Microsoft Windows Vista's new and enhanced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting local group policies. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are  more...

Processes and Customer Analysis in Six Sigma Projects ..., the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing  more...

Health and Safety in the Workplace HRCI PHR ... for helping to ensure that your company meets particular standards and requirements for safety and health, most notably those established by the Occupational Safety and Health Administration (OSHA). Toward that end, this course will help you prepare for the HRCI certification examinations with regard to OSHA and the OSH Act. In this course, you'll learn about such things as OSHA's purpose,  more...

Managing for High Performance Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing  more...

Accounting Fundamentals ...siness. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting, how to  more...

ISO 9001 2000 - Overview of Standards "ISO 9001-2000: Overview of Standards": This course teaches the fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organisation should take when seeking initial or upgraded certification from ISO.  more...

ISO 9001 2000 - Implementing Standards "ISO 9001: 2000: Implementating Standards": This course examines the principal ISO Clauses, highlighting new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently.  more...

CIW Security Professional Network Security Introduction ...curity principles. Identify characteristics of security standards. Match security services with their functions. Match security mechanisms with their functions. Identify the Orange Book security level for a particular system. Identify the Evaluation Assurance Level (EAL) for a particular system. Unit 2: Security Issues (2 hours) Identify causes of security attacks. Identify  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 ...tor. • Match types of BizTalk Editor specification standards with their features. • Match components of the BizTalk Editor structure with their descriptions. Audience The audience for this course includes System Administrators, Database Administrators, Application Developers, System Analysts, and Network Designers who operate in medium to very large computing environments  more...

UNIX--Part 1 User Fundamentals ... the milestones in the development of UNIX. Identify the standards relating to UNIX. Identify the differences between working with windows and with shells. Identify the features of X-windows. Identify the differences between X-windows managers. Identify the components of the Common Desktop Environment (CDE). Log in and out of a UNIX system. Launch a basic application by using the CDE.  more...

Designing Cisco Network Service Architectures Part 5 ...on. Identify features of storage networking. Identify standards that enable storage networking in an enterprise network. Identify guidelines for implementing intelligent network services to support storage networking. Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the  more...

E-Commerce Security ...RSA encryption method. Identify public key cryptography standards (PKCS). Identify some applications of encryption. Identify the features of the Kerberos model. Identify the components of a public key infrastructure (PKI). Identify the features of Secure Lockets Layer (SSL). Identify the features of the IPSec protocol. Identify the technologies that allow for secure electronic  more...

Introduction to E-Commerce ... Learn To: Introduction to E-commerce. E-Commerce Standards. E-commerce in Enterprise. E-commerce Technology Building Blocks. Audience: This course is intended for Managers and technical staff with little experience of e-commerce. Deployment: e-Learning/Self-Study Accreditation CEU credits: 0.70 CEUs Language Options: Japanese, Chinese, Brazilian  more...

SAP R 3 v4 x FI Payments ...lls relating to their organization's financial processes, standards and procedures. Participants will need to have a basic knowledge of Windows or other graphical (GUI) interfaces, as well as basic skills in the use of R/3 system functions. The following courses provide the education which will ensure most productive study of course 13180: 13181, Working with SAP R/3; 13176, SAP R/3 FI AR/AP:  more...

SAP R 3 v4 x Invoice Verification ...knowledge of their organization's working procedures and standards for accounting processes, materials and inventory management and invoice processing. Participants should be confident users of their PC technology, Windows (or other GUI environments in use at their location). Participant should also have basic competence in navigating through the SAP system and be able to describe how business  more...

SAP R 3 v4 x MM Inventory Management ...lls relating to their organization's financial processes, standards and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13178: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3.  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...ls relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13177: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3.  more...

NDS Design and Implementation Part 2 Course Overview This is the second course of a two-part series on Novell NDS Design and Implementation. This series will provide the knowledge and skills necessary to create a Novell Directory Services (NDS) design and implementation strategy. This course will cover planning the user environment and NDS design implementation. L earn To: Plan the user environment to provide access to  more...

NDS Design and Implementation Part 1 ...heir descriptions. Sequence the steps to create a naming standards document. Identify exceptions to using location-based design. Identify criteria that affect lower layer tree design. Unit 3: NDS Partitions and Replicas Duration: 2 Hour(s) Identify the characteristics of a partition. Identify the types of replicas. Indicate factors that affect partitions and replicas. Identify  more...

Sales Management Building a Championship Sales Team ...eam, how to train sales professionals and set performance standards, and how to conduct performance evaluations. Learn To Identify the guidelines for ensuring a successful culture and effective processes. Follow the guidelines for ensuring successful sales management. Follow the guidelines for interviewing  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...model of Six Sigma implementation helps practitioners set standards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the implementation of Six Sigma. Understand how  more...

SAP R 3 MM Purchasing Organization and Master Data ...e a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC Technology, Windows (or other GUI environments in use at their location). Participants should also have basic competence in navigation through the SAP system, use of help and  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ...e a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be confident users of their PC Technology, Windows (or other GUI environments in use at their location). Participants should also have basic competence in navigation through the SAP system, use of help and  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...ls relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13176: 12749, Fundamentals and course 13181, Working with SAP R/3. T  more...

Building Cisco Remote Access Networks Part 1 ...ures of cabling technologies. Identify modem modulation standards. Identify features of Point-to-Point Protocol (PPP). Identify commands used to enable Point-to-Point Protocol (PPP). Identify async interface commands for addressing on an asynchronous interface. Audience: This curriculum is designed for network administrators who are responsible for implementing and troubleshooting  more...

Process and Function Modeling ...a process. Identify a process step written to conform to standards. Identify processes from the business requirements and label a process on a process diagram. Identify an organization unit. Identify the purpose of an organization unit when used in a process model. Identify organization units on a process diagram, based on the business requirements. Identify the purpose of a process flow  more...

Cisco Networking Technologies Introduction Part 3 ...DSL) technology. Identify digital subscriber line (DSL) standards. Identify characteristics of Frame Relay. Identify characteristics of Asynchronous Transfer Mode (ATM). Identify capabilities of Synchronous Optical Network (SONET), also known as Synchronous Digital Hierarchy (SDH). Identify features of analog modems. Identify features of cable modems. Unit 3: Configuring Cisco  more...

Building Scalable Cisco Internetworks Part 2 ...ed interior gateway protocols in IP networking. OSPF is a standards based routing protocol. Configuration and verification of OSPF within a Cisco router is taught. Each of the important OSPF commands is explained and described in an example. Learn To: Identify characteristics of OSPF protocol. Identify OSPF protocol configuration methods and techniques. Identify features of OSPF  more...

Windows 2000 Dir Services Infrastructure--Part 1 Active Dir Install ...ctive Directory. Identify the naming and name resolution standards of Active Directory. Identify the features of the Active Directory logical structure. Identify the features of the Active Directory physical structure. Identify the security features of Active Directory. Identify the features of the internal architecture of Active Directory. Identify the components of the Directory Service  more...

XML Programming--Part 1 Components Style Sheets ...gs in XML document structure. Identify key XML companion standards. Identify the features and functions of valid and well-formed documents. Identify the essential elements of the Extensible Markup Language (XML) syntax. Identify the functions and features of elements in XML. Identify the functions and features of entities in XML. Identify the features of comments and PIs. Identify the  more...

XML Programming--Part 1 Components Style Sheets ...gs in XML document structure. Identify key XML companion standards. Identify the features and functions of valid and well-formed documents. Identify the essential elements of the Extensible Markup Language (XML) syntax. Identify the functions and features of elements in XML. Identify the functions and features of entities in XML. Identify the features of comments and PIs. Identify the  more...

CompTIA Server 2005 Upgrading Processors Storage Devices This course teaches the general aspects of upgrading servers. The course is divided into two units, Service Tools and Processors and Storage Devices. The Service Tools unit introduces the general tools that help the administrator learn about the health of the servers. In the Processors and Storage Devices unit, the key aspects involved in upgrading processors and different types of hard drives are  more...

Defining Microsoft NET Solution Architectures Part 4 ...loyment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution  more...

Visual Basic NET-Distributed Applications Part 1 ...chitectures. a To identify characteristics of Web standards. a To identify features of remoting architecture. a To identify features of formatters used in channel selection. a To identify features of remote object activation. a To identify features of Windows Service applications. a To sequence the steps to create a Windows Service. a To  more...

Security Part 2 Communication Security ...of the Electrical and Electronics Engineers (IEEE) 802.11 standards. To identify features of Wired Equivalent Privacy (WEP). To identify wireless vulnerabilities. Audience This curriculum is targeted at IT professionals who wish to gain CompTIA Security+ certification. Participants should have a minimum of two years networking experience  more...

CCNT Basic Telecommunications v6 0 Part 1 ...ulse Code Modulation, Time Division Multiplexing, optical standards and loop carriers. Learn To: Identify stages in the historical evolution of telecommunications. Identify stages in the technical evolution of telecommunications. Match telecommunications standards organizations with their functions. Identify features of analog voice signals. Match analog transmission  more...

Understanding Wireless Sol Part 1 Wireless Fund WPANs ...organization of channels and radio frequencies, and radio standards and regulatory bodies. The course then focuses on the first of the three radio network types (WPAN, WWLANs, and WWANs) - WPANs - covering each of the four different WPAN types and then going into comprehensive detail on Bluetooth technology. Learn To To match the main types of wireless networks  more...

Understandng Wireless Sol Part 2 IEEE 802 11 Standards WLANs ...e IEEE WLAN Working Groups, looking at each of the 802.11 Standards in detail. It then looks at the basic components of WLAN networks. The second half of the course covers the structure and parts of WLAN topologies and structures and finishes with comprehensive guidelines on designing a WLAN. Learn To To identify functions of the Institute of Electrical and  more...

Defining Microsoft NET Solution Architectures parat 4 ...loyment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To To identify considerations for designing security for a solution  more...

Excellence in Service Creating an Exceptional Service Environment ..., and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Create a Customer Service Vision (0.5 hours) Identify ways to focus your organization  more...

Excellence in Service Establishing Service Standards ...Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally, you will learn how to monitor performance  more...

Excellence in Service Building a Customer Service Team ..., and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Staff Your Service Team (0.5 hours) Sequence the steps for building a first-class  more...

Excellence in Service Building Lasting Customer Relationships ..., and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Understanding Value (0.5 hours) Identify the components of the Value Triangle.  more...

Implementing Wireless LANs Part 1 Concepts Technologies This course covers the general concepts of radio signal transmission. It identifies how radio technologies, including spread spectrum technologies, are used by Wireless LANs. The WLAN Industry Requirements section explores the purpose of governing the spectrum band and includes coverage of the FCC guidelines and IEEE specifications. The course also provides a basic overview of the main WLAN  more...

Wireless LAN Security Curriculum ...urses: Wireless LAN Security: Part 1(Specifications and Standards) Wireless LAN Security: Part 2(Deployment and Auditing) Learn To See individual course descriptions for specific course objectives and scope. Audience Experienced network professionals involved in the evaluation, design, planning, installation and management of WLAN. Deployment Options e-Learning  more...

Wireless LAN Security Part 1 Specifications Standards ...e the enterprise network. Finally, it covers wireless LAN Standards and security specification standards. Learn To To match wireless network security definitions with their features. To identify features of wireless technology that are beneficial to business. To match wireless technology categories with their  more...

Wireless LAN Security Part 2 Deplyoment Auditing ... To identify characteristics of the ISO 17799 standards. To identify guidelines for developing a business continuity plan. To identify characteristics of physical security. Audience Experienced network professionals involved in the evaluation, design, planning, installation and management of WLAN. Deployment Options  more...

Exit Interviewing Skills The Termination Process ...fully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a termination meeting, and conduct a termination meeting. And finally, the program provides a review of anti-discrimination laws and other laws  more...

Human Resource Law Fair Labor Standards Act ...Standards Act, you will learn the provisions of the Fair Labor Standards Act (FLSA), including which employers must comply with the law and which employees could be exempt from FLSA provisions. You will also learn the employee rights protected by FLSA, how the FLSA is enforced, and how employers can prevent employee claims. Learn To Identify which employers are  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ... Help a poor performer meet his or her performance standards. Help an average performer get out of his or her comfort zone. Help a high performer find a new opportunity for development. Identify the mentoring resources that should be offered as part of 360-degree feedback.  more...

Strategic Decision Making Preparing to Make Decisions ...sion Line Managers and helping them meet customer quality standards and on-time delivery requirements for Icon a a s Automotive Electronic Systems in Chicago. Icon supplies mobile multimedia, such as CD/DVD car theatres, to Detroit Auto who is currently in the process of reducing its number of suppliers. Icon a a s five-year contract with Detroit Auto is up for renewal in 18 months, and  more...

ISO 9001 2000 Overview of Standards ...Standards you will learn the fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organization should take when seeking initial or upgraded certification from ISO. Learn To Sequence the steps in the  more...

HIPPA Security Awareness Part 1 Intro for End Users ...es for patients and their records as defined by the HIPAA standards. It teaches the safeguards that staff need to be aware to appropriately secure all electronic Protected Health Information (PHI). Learn To To identify the aims of the HIPAA Security Rule. To identify the main elements of HIPAA administrative simplification.  more...

Managing IT Projects Project Planning Execution ...ork diagram. Identify quality standards for the project and how to achieve them. Identify requirements for project integration management. Audience Six months previous experience in an IT project-intensive environment or six months experience managing IT projects. Deployment Options e-Learning Accreditation NASBA credits:  more...

Team Leadership Promoting Your Team s Effectiveness ...rogress of team goals. Create standards to measure performance. Follow guidelines to overcome a team's ineffectiveness. Take action to prevent the negative effects of diversity in your team. Follow steps to measure individual and team performance. Audience Managers and team  more...

Cisco Networking Technologies Introduction Part 1 ... the fundamentals of network topologies and International standards. It maps to Cisco Exam 640-821. Learn To: Identify features and functions of major computer components. Identify commonly used computer measurement terms. Identify guidelines for converting a decimal number to a binary number. Identify features of physical topologies. Identify features of a bus topology.  more...

Designing for Cisco Internetwork Solutions Part 5 ...ractices. Identify features of Configuration Management standards. Identify characteristics of Configuration Management tools. Identify characteristics of Accounting Management. Identify characteristics of Performance Management. Identify features of Performance Management practices. Identify characteristics of performance data reporting. Identify characteristics of Performance  more...

Excellence in Service Series The Excellence in Service Series includes the following courses: Excellence in Service: Fundamentals for Employees Excellence in Service: Solving Customer Problems Excellence in Service: Working with Upset Customers Excellence in Service: Communicating with Customers Virtually Excellence in Service: Creating an Exceptional Service Environment Excellence in Service: Establishing Service  more...

ISO 9001 Series The ISO 9001 Series includes the following courses: ISO 9001: 2000: Overview of Standards ISO 9001: 2000: Implementing Standards ISO 9001: 2000: The Auditing Process To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

CIW Site Designer Curriculum ...P servers, cookies, plug-ins, Java applets, databases and standards organizations. This curriculum consists of five Skill Builder courses: Course 87021 CIW Site Designer Part 1: Web Design Concepts and Site Development Course 87022 CIW Site Designer Part 2: Basic Web Technologies Course 87023 CIW Site Designer Part 3: Using FrontPage, Dreamweaver and HomeSite Course 87024 CIW Site Designer Part  more...

CIW Site Designer Part 5 Advanced Web Tech Web Site Publishing ...P servers, cookies, plug-ins, Java applets, databases and standards organizations. This course also teaches the final step in Web site design - publishing the site. Learn To • Identify the various Markup languages such as HTML, XML, and XHTML. • Identify the HTML limitations, XML advantages and XML rules. • Identify certain concepts related to HTTP servers and cookies.  more...

Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services ...he chief services. The course concludes with security and standards, third party services and the benefits of the .NET initiative. Learn To: o Identify features of the .NET Enterprise Server infrastructure. o Identify features of BizTalk Server 2000. o Identify features of Application Center 2000. o Identify features of the .NET experience for the user. o Identify features of  more...

Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services ...he chief services. The course concludes with security and standards, third party services and the benefits of the .NET initiative. Learn To: o Identify features of the .NET Enterprise Server infrastructure. o Identify features of BizTalk Server 2000. o Identify features of Application Center 2000. o Identify features of the .NET experience for the user. o Identify features of  more...

Network Certification Curriculum ...ogies, Course 14182 Network+ a Part 2: Protocols and Standards Course 14183 Network+ a Part 3: Network Implementation. Certification: This course is mapped to the CompTia Network+ certification program and prepares learners for exam N10-002. Learn To: o Sequence the stages in the evolution of computer networking. o Match the computer network components with their functions. o  more...

Network Part 1 Media Topologies .... It covers network topologies and transmission media and standards. It also covers Connectivity devices, for both network and remote access. Learn To: o Sequence the stages in the evolution of computer networking. o Match the computer network components with their functions. o Identify uses of computer networks for companies and individuals. o Match network connectivity devices with  more...

Network Part 2 Protocols Standards ...o covers nerwork and application protocols and associated standards. It also introduces network services in particular, network addrssing and esolution, WAN technologies, remote access and finally covers TCP/IP troubleshooting utilities. Learn To: o Identify features of the Open Systems Interconnection (OSI) model. o Identify differences between the Transmission Control Protocol/Internet  more...

Network Part 3 Network Implementation ...ndows 2000 and Windows NT servers. o Identify corporate standards that apply to elements of a network configuration. o Identify benefits of documenting network changes. o Identify factors to be considered when implementing software changes. o Identify guidelines for troubleshooting network problems. o Select factors to be considered when identifying a network problem. o Identify  more...

CCNT Basic Data Communications v6 0 Part 1 ...ta terminal equipment (DTE)-to-DTE communication. Match standards organizations with their features. Identify features of the Open Systems Interconnection (OSI) model. Identify features of analog signals. Identify characteristics of analog data transmission. Identify features of digital signals. Identify the characteristics of digitizing analog data. Unit 2: Data Transmission  more...

CCNT Basic Data Communications v6 0 Part 2 ...ection teaches about data protocols, DTE to DCE interface standards, and transmission methods and error checking. Learn To: Identify features of networks. Identify features of local area networks (LANs) and wide area networks (WANs). Identify features of hierarchical WANs. Identify functions of data protocols. Sequence the steps of data encapsulation. Identify attributes of  more...

CCNT Basic Data Communications v6 0 Part 3 ...Identify features of modems. Identify features of modem standards. Identify functions of proprietary modem features. Identify features of modulation. Identify features of FSK, DPSK, and QAM modulation techniques. Identify the features of a Channel Service Unit/Data Service Unit (CSU/DSU). Identify features of line coding. Identify key features of multiplexing. Identify features  more...

CCNT Local Area Networks v6 0 Part 1 ...logies and teaches LAN topologies. It also introduces LAN standards and covers the TCP/IP Protocol suite and IEEE standards. Learn To: Identify features of LANs and WANs. Identify uses of computer networks for individuals and organizations. Sequence the stages in the evolution of LANs. Identify features of the Open Systems Interconnection (OSI) model. Identify differences  more...

CCNT Broadband Technologies v 6 0 Part 1 This course introduces broadband technologies and broadband categories and it teaches multiplexing and switching. It also covers network interconnections and SONET. Learn To: Identify features of broadband. Identify characteristics of the Public Switched Telephone Network (PSTN). Identify features of analog signals. Identify functions of Synchronous Optical Network (SONET).  more...

CCNT Voice Over IP Essentials v6 0 ...technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in bandwidth consumption, and consideration of uses of PCs as phones. The second half of the course covers the  more...

Security Part 4 Cryptography Operational Security .... Then, participants are introduced to PKI, certificates, standards, and key management. Participants will also learn about physical security considerations, and how to deal with disaster recovery and business continuity. Guidelines for establishing security, HR, and incident response policies are taught. Finally, the learner will acquire a deeper understanding of their role in preserving and  more...

E-Business Part 2 Building the Infrastructure ... with its key characteristic. a Identify business standards associated with e-Business. a Identify the features of electronic data interchange. a Identify the features of modern data-mapping. a Identify standards for integrated purchasing. a Sequence the stages in a typical online transaction. a Identify Extensible Markup Language (XML) industry  more...

Understanding Wireless Solutions Curriculum ...s) Understanding Wireless Solutions: Part 2 (IEEE 802.11 Standards and WLANs) Understanding Wireless Solutions: Part 3 (WWANs and Wireless Security) Learn To See individual course descriptions for specific course objectives and scope. Audience The Understanding Wireless Solutions curriculum addresses the rapidly developing and growing marketplace of wireless networking. It is  more...

ISO 9001 2000 Implementing Standards ...Standards you learn about the principal ISO Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Learn To Identify  more...

Human Resource Law Series The Human Resource Law Series includes the following courses: Human Resource Law: Management a a s Role Human Resource Law: Americans with Disabilities Act Human Resource Law: Equal Employment Opportunity Law Human Resource Law: Family and Medical Leave Act Human Resource Law: Fair Labor Standards Act Human Resource Law: Understanding Privacy Rights To review individual course  more...

Oracle Application Server 10g Administration Part 1 ...standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. It provides all the middleware services you need to deploy and manage applications and Web services, deliver personalized applications through enterprise portals and mobile devices, provide real-time business intelligence, integrate applications, and automate  more...

Oracle Application Server 10g Administration Part 2 ...standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing application server, Oracle iHat tool, Lightweight Directory Access Protocol (LDAP), Oracle Internet Directory (OID), Oracle HTTP server, and Oracle Web Cache. The course encourages decision-making skills through an interactive tool that  more...

Oracle Application Server 10g Administration Part 3 ...standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing, configuring OC4J applications, maintaining OC4J Application pages, OracleAS Portal, managing portal users and groups, exporting and importing portal objects, and Oracle portal advanced configurations. The course also covers the concepts  more...

Oracle Application Server 10g Administration Part 4 ...standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers J2EE Applications, Oracle Internet Directory, Delegated Administration Service, Single Sign-On, and Secure Sockets Layer. Learn To: Sequence the steps to deploy Web application modules. Identify tasks to be performed for administering  more...