From Serebra Learning Corporation
Customer Service Procedures 
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide
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Troubleshooting and Closing the Project 
...llow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the information required to close the project, which is the last stage in project management. This path is targeted toward a diverse range of managers and
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Choosing Sellers and Administering and Closing Contracts 
How do you choose among potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of
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Monitoring Controlling and Closing Programs 
...hich allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the part of the program team and
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Performance Reporting and Stakeholder Management 
Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing
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Dynamics of Leadership 
...status, be a leader? Yes
Leaders can be found at all levels in the work force. When you're learning how to lead, is it possible also to be responsible for discovering new future leaders? You bet it is. Even though you aren't in management, do you have the power to influence someone to change his behavior? Again, the answer is yes. In this course, you'll learn how to become a leader; how to
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Collecting and Summarizing Data 
...collecting data that will enable you to learn the current status of performance and processes, monitor improvement efforts, and evaluate success at the conclusion of those efforts. Data puts teeth into process improvement and provides solid evidence that your efforts are bearing fruit. In this course, you will learn about collecting and summarizing data. You will learn how to plan for data
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Independent Contractors and Temporary Employees 
Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with
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Harassment in the Workplace 
...al characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must touch upon all of these categories. This one-hour course will provide an overview of the characteristics of various forms of harassment and what can be done to create a harassment-free work environment. It addresses how workplace harassment is defined,
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JavaScript Browser Objects 
This course describes various browser objects, such as frames, windows, and documents. The course also covers various other objects, such as date, time, and history objects. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior experience in
HTML and designing
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Visual Basic 6 0 Using the Win32 API Part II 
This course describes how to use some of the more common
Win32 API drawing functions, it explains how to obtain and release a device context and how to draw dots, lines, and rectangles on a form or control. It also describes how to change pen and brush styles by using stock objects and by creating customized pens and brushes. In addition, it explains how to place a text string on a control or form
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Windows Forms and Controls in C 
To explain how to work with
Windows Forms and controls in C# Application developers with some experience in C# who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (
MCSD) or Microsoft Certified Application Developer (
MCAD) for
Microsoft .NET credentials
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UNIX Shell Programming 
The
UNIX Shell Programming course is designed to give students an idea of what can be accomplished with shell scripts and how to write them. This course teaches the features of the shell such as I/O redirection, filename shorthand, looping constructs, variables, and signal handling. The course introduces the concept of shell programming, how and when to create shell programs, and how to run shell
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Microsoft SMS 2003 Maintaining SMS Systems 
To explain how to maintain
SMS systems
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003
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Microsoft Small Business Server 2000 Administration 
To introduce students to the network planning and security issues involved in deploying Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses
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COBOL Report Generation 
This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of
COBOL application that is commonly required by businesses with large files. This interactive application will write a recall customer notification report and a recall status report. This course is based on
ANSI X3.23-1974 and ANSI X3.23-1985 COBOL standards. This course is
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JES2 Job and Device Control I 
This course describes the functions performed by
MVS and
JES2 in managing a computer system and how time-sharing users, batch users, and operators communicate their requirements to JES2 and MVS. Students will learn to identify the services performed by JES2 during each of the six phases of job processing as well as identify the manual required to find more information about a given command or
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JES2 Job and Device Control II 
...er system are under the control of
JES2 and describes the status of JES2 commands to control device status. The course examines the commands used to control JES2 printers, describes the setup requirements that can be specified for a
SYSOUT dataset and how these requirements relate to printer setup characteristics. It also describes how JES2 combines SYSOUT datasets into output groups, selects
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Operation and Configuration of Cisco IOS Switches 
To use the available configuration tools to establish connectivity to the appropriate network device in order to complete initial switch configurations and to verify the default configuration and status of switch devices
Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (
ICND) learning path; anyone preparing for the
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Operation and Configuration of Cisco IOS Routers 
To use available configuration tools to establish connectivity to a router in order to complete the initial router configuration and to verify the default configuration and status of a functioning access-layer router
Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (
ICND) learning path; anyone preparing for the
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Advanced Features of MS Project 2000 
This is the second course in the
Project 2000 curriculum. It acquaints the students with the advanced capabilities of Project 2000. It enables students to plan, create and assign tasks and resources. It also enables students to manage and generate project reports, and access risks. Additionally, it enables students to use
Project Central 2000 for communicating information and managing the
Project more...
HIPAA Portability 
...iscrimination by group health plans based upon the health status of an individual. It sets mandated standards for the portability and availability of health care including standards for nondiscrimination
Medicare and
Medicaid fraud and abuse and the electronic transmission of health care information. ACCREDITATION BY HRCI This program has been approved for 1.75 recertification credit hours
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Project Management: Communications 
This course covers the fundamentals and steps of communications planning, as well as how to provide a team with the information they need to fulfill their responsibilities. This course also addresses how to determine which form of communication to use in information distribution, as well as how to actively encourage informal team communication. Other information in this program includes: how to
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Microsoft Exchange 2000 Server - Part 4: Connectivity 


This course presents training in skills that administrators need to monitor and manage
Exchange 2000 Server connectivity. Activities covered include monitoring, managing and troubleshooting messaging connectivity, managing messaging queues, and monitoring link status. The course also covers configuring and monitoring client connectivity and diagnosing and resolving client connectivity problems.
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Oracle9i Performance Tuning: Optimizing Sorts and Minimizing Contention 


The content of this course includes details about each component of an
Oracle database instance, such as data blocks, disks, memory,
CPU, and dynamic views. Students learn about migration and chaining, reorganizing indexes, optimizing sort operations, tuning rollback segments, managing automatic undo, monitoring activities, implementing the Oracle shared server, and troubleshooting.
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Microsoft Exchange 2000 Server - Part 4: Connectivity 
This course presents training in skills that administrators need to monitor and manage
Exchange 2000 Server connectivity. Activities covered include monitoring managing and troubleshooting messaging connectivity managing messaging queues and monitoring link status. The course also covers configuring and monitoring client connectivity and diagnosing and resolving client connectivity problems.
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Managing Performance: Overcoming Performance Appraisal Challenges 
In
Managing Performance: Overcoming Performance Appraisal Challenges you will learn how to encourage regular communication how to conduct a status meeting and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition you will learn about the laws governing the appraisal process so you can
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From 123-CBT Computer Based Training
HTML 4 Part 2 Advanced Topics 

...the output header used in a
CGI script. Match the status codes with the situations in which they are used. Identify the correct
URL encoding by applying URL encoding rules. Identify the features of input-decoding programs. Identify the nonparsed header in a CGI script for bypassing a server. Identify the CGI script used to display specified output in a
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Oracle9i Database Admin Manage Security 

Course
Overview This course is the last in a five-part series covering the database administration strategies and procedures provided in
Oracle9i. In this course you will learn the concepts and methods associated with implementing security and resource consumption in an Oracle9i database. Learn To Define and maintain the five components of the security domain of a user in a given
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Oracle9i Database Admin Create a Database 

...mon situations when dependent objects may have an
INVALID status, and the functions of the control file with the types of information stored. Retrieve control file information, multiplex a control file, and identify the uses of redo log groups, the features of members, and the parameter values of redo log files. Identify the situations in which log switches and checkpoints
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Exchange 2000 Server--Part 5 Growth 

...ilities. L earn To:
Verify server and connector status. Identify the features of server monitors. Identify the features of the
System Manager snap-in. Identify the issues involved in creating recipient policies. Identify the issues involved in making global changes. Sequence the steps involved in creating a policy. Identify the features of full-text indexing. Create an
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Exchange 2000 Server--Part 4 Connectivity 

...nectivity, managing messaging queues, and monitoring link status. The course also covers configuring and monitoring client connectivity and diagnosing and resolving client connectivity problems. L earn To:
Identify the features of routing groups. Identify the conditions under which multiple routing groups are used. Identify the features of routing group topologies. Configure
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GroupWise 5 5 Admin Part 1--System Fundamentals 

...pWise client. Share a folder using
GroupWise. Track the status of a message using GroupWise. Identify the features of the GroupWise address book. Create a personal address book using GroupWise. Export a personal address book using GroupWise. Import a personal address book using GroupWise. Create a filter for the GroupWise mailbox. Create a rule using GroupWise. Enable a rule in the
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Windows 2000 Installation Config Admin --Part 6 Server Organization 

...an existing
Dfs Root by using the
Dfs console. Check the status of a Dfs shared folder by using the Dfs console. Identify the solution for a specified Dfs problem. Delete a Dfs root from a Dfs by using the Dfs console. Unit 4: Web Services and Sites Duration: 2 Hour(s) Install IIS by using Windows Component Wizard. Enabler: Identify the components that are necessary for installing
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Interconnecting Cisco Networking Devices Part 1 

...c switch parameters.
Identify functions of basic switch status commands.
Identify commands for basic port configuration.
Match commands for managing
MAC address tables with their functions.
Identify port security commands.
Identify guidelines for performing adds, moves, and changes to an access layer switch.
Identify commands for managing switch configuration files.
Unit 3:
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Oracle8i Database Admin Create Databases 

Course
Overview This course is the second in a five-part series covering the database administration strategies and procedures provided in
Oracle8i. In this course, participants will learn about the concepts associated with storage structure components, managing rollback segments, temporary segments, and indexes. In addition, creating and maintaining databases will be covered. L earn To:
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Lotus Notes R5 Collecting and Organizing Information 

.... Determine the access level for a database by using the status bar. Arrange database icons on the workspace. Navigate the contents of a database by using panes. Locate specific documents in a database by using database views. Selectively delete multiple documents. Scan a database to display all unread documents. Identify the characteristics of the document structure in
Lotus Notes R5.
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Lotus Notes R5 Collecting and Organizing Information 

.... Determine the access level for a database by using the status bar. Arrange database icons on the workspace. Navigate the contents of a database by using panes. Locate specific documents in a database by using database views. Selectively delete multiple documents. Scan a database to display all unread documents. Identify the characteristics of the document structure in
Lotus Notes R5.
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Working with SAP R 3 v4 x 

Course
Overview To fully exploit the functionality of R/3, business users need to be both confident and proficient in the use of all the main navigational features and system functionalities of
SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business activities. While confidence in the use of
Windows applications is a prerequisite to using
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SAP R 3 v4 x FI Payments 

Course Overview
Payment
Processing is a component of
SAP's R/3 Financial
Accounting module (FI). FI is a powerful module integrating many activities, including
General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems
settings for accurate and effective payment
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SAP R 3 v4 0 Investment Management - Overview 

...r construction.
Data entry for depreciation simulation.
Status of investment measures.
Positioning measures to programs.
Unit 3:
Budgeting,
Posting and
Settling
Duration: 2 Hour(s)
Planning and budgeting.
Budget distribution.
Budget types.
Planning (bottom up).
Budgeting (top down).
Supplements and returns of budget.
Planning and budgeting future years.
Actual postings.
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NetWare 5 Advanced Administration - Part 5 

...onsistencies.
Perform the steps to check synchronization status.
Perform the steps to check synchronization status on all servers.
Perform the steps to access error code information.
Match
NDS repair tasks with their descriptions.
Perform the steps to remove a server object from a NDS tree.
Perform the steps to replace a master replica on a failed server.
Sequence the steps to restore a
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NetWare 5 Advanced Administration - Part 5 

...onsistencies.
Perform the steps to check synchronization status.
Perform the steps to check synchronization status on all servers.
Perform the steps to access error code information.
Match
NDS repair tasks with their descriptions.
Perform the steps to remove a server object from a NDS tree.
Perform the steps to replace a master replica on a failed server.
Sequence the steps to restore a
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Oracle Workflow 11i10 Managing Customizing Workflow Processes 

This course covers features, types, and attributes of PL/
SQL documents. It also covers how to include PL/SQL documents in messages. Further, it covers forced synchronous processes, selector/callback functions, standard
API used to define selector/callback functions, and the code to define a selector/callback function. It also covers master/detail coordination activities. In addition, it covers how
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Outlook 2000 Proficient User 

...sk to another person.
Respond to a task request.
Send a status report to another person regarding the progress of an assigned task.
Identify the elements of the
Journal interface, including the setup options that are available when you use Journal for the first time.
Create a new journal entry manually.
Edit a journal entry.
Identify the built-in views in Journal.
Create a new note.
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Oracle 11i10 Project Foundation Fundamentals Part 5 

...wn structure (
WBS).
Identify the steps to define a task status.
Identify features of a work quantity work item.
Identify features of client extensions and workflow that extend the functionality of projects.
Identify features of different profile options.
Identify features of a project lifecycle.
Identify the steps to define phases and lifecycles.
Audience:
The target audience
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Oracle Database 10g PL SQL Fundamentals Part 1 

...ng cursor FOR loops.
Identify the syntax used to obtain status information about a cursor using explicit cursor attributes.
Identify the syntax of the
FOR UPDATE clause.
Identify the syntax of the
WHERE CURRENT OF clause.
Identify features of exceptions.
Identify guidelines for trapping exceptions.
Identify uses of the
RAISE_APPLICATION_ERROR procedure.
Identify the syntax for
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SAP R 3 Working with v3 0 

Course Overview
To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational features and systems functionality of
SAP. This course is essential study for users of all R/3 modules, regardless of the organization a a s business activities. While confidence in the use of
Windows applications is a prerequisite to
more...