Online Step eLearning Training

Authorware for Educators ...ducational games. The textbook for this course guides you step by step through the development of several Authorware projects. Each lesson in the textbook begins with an overview of its contents and a series of short Authorware projects for you to complete. The textbook includes time limited Authorware software. An instructor is available by e-mail to answer questions about the projects. Taking more...

Learn Authorware In 45 Days ... includes the Authorware program. The textbook guides you step by step through the development of several Authorware projects. The course length of time is based on the free usage of the 45 day trial version of Authorware. An instructor is available by e-mail to answer questions about the Authoring projects. The course comes with a 45 day trail version of Authorware 5.0. I have found that by more...

Closing the Sale Course description -- Many potentially effective sales people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it more...

Object-Oriented Analysis Design using UML This will be an eight week course introducing OO Analysis & Design. Each concept taught will be applied to a real world system in a step-by-step modeling of the same. more...

Conducting Performance Reviews ...s have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging situations and responses, and important suggestions for improving employee performance in the next more...

Delegating ...Course description -- This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you more...

Rx Success Complete Guide to Medical Math for the Health Care Professional Crane The 320 page Complete Guide to Medical Math for the Health Care Professional (Crane) is simply the best manual to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own more...

DOT Hazardous Materials Transportation ... the fundamentals of shipping hazardous materials. Our 10 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a more...

Shipping Infectious Substances IATA and DOT ...terials, with an emphasis on infectious substances. Our 7 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D. The course meets the requirements for training as specified in 49 CFR 172 Subpart H, including testing of participants. more...

Wordtracker Tutorial - Sneak past your competition with the right keywords Keyword selection is the first step in any successful search engine optimization strategy. more...

Venture Creation in the 21st Century This course will examine business venture creation in a step by step process. more...

Learn MS Explorer 2000 online with eBooks Practice sessions and Hot Tips help you each step of the way. more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base. more...

Moving from Trainer to Performance Consultant ...step up in your career is an exciting time. Now is your chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you arena t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are more...

RF and Microwave Attenuators A short course on RF and microwave attenuators. This is a course in our INST4XX series of courses on RF and microwave instrumentation. This is a basic introduction to attenuators and attenuation concepts. more...

Your Business Plan Self-Guided Workbook (Hard Copy Edition) Used by thousands--A step by step, self-guided, easy to complete comprehensive workbook for owners of small businesses. more...

French Essentials French Essentials is the first practical step for anyone learning French.... more...

German Essentials German Essentials is the first practical step for anyone learning German.... more...

Spanish Essentials Spanish Essentials is the first practical step for anyone learning Spanish.... more...

Business In Sight Series: Account Ability XEBEC: Account Ability helps non-financial managers, consultants and professionals develop a key business skill, - the ability to read and interpret a company's financial statements. Originally developed by PriceWaterhouseCoopers this unique and award winning course has received the Xebec approach to meet new accounting standards with a new graphical look and feel. Set in the context of a more...

Italian Essentials Italian Essentials is the first practical step for anyone learning Italian.... more...

Communication Skills: Report Writing MAXIM TRAINING Writing effective reports is a core work skill. In the age of technology it is still one of the most important means of communication. This course explores some of the key factors that make a report EFFECTIVE. It provides a step-by-step guide to writing a report, from planning through to revising/editing. You'll find the course valuable if you're using a word processing package, more...

Finance for the Non Financial : Preparing a Budget From the corporate world to the corner store, from running a diner to controlling a production line -- you just can't avoid the need to understand money. Budgets are an excellent management tool: for solving problems, taking smart decisions and improving teamwork and communication. This course examines a 3 step process for preparing budgets and applies this process to a practical case study more...

Writing Skills : Writing to Complain ...ve tools for getting things done. This course gives you a step by step guide to writing concise and effective complaint letters that get results. It looks in detail at the importance of addressing your letter to the correct person, stating your complaint clearly and succinctly; what supporting information to include and the all important call to action. It also gives tips on how to match the more...

Role Play Preparation Skills ...From within a fictitious but realistic case study you can step through the preparation phase of the presentation, focusing specifically on gathering information, choosing a heading, appropriate structure type and identifying the main points to cover, editing the presentation effectively, preparing notecards and selecting visual aids to illustrate key points. The course will help you work with more...

Role Play Delivery The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you rise to the occasion, by putting your preparatory skills to the test. From within a fictitious but realistic case study you can step through more...

Making Objectives Happen Excellent objectives and plans, everyone agrees, are the basis for effective results. But setting objectives is just the first step on the road to development, you've got to make them happen! This course presents a four step plan, the 'Make Objectives Happen Loop', that ensures sound objectives are set and followed through so that they actually happen. more...

Problem Solving Learn how to solve problems effectively No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. By using a systematic more...

Recruitment & Selection Series: Opening the Interview When a candidate comes for an interview, they are probably nervous, even a bit intimidated. If you want to get the environment right for a successful interview, you need to make them feel welcome and relaxed from the moment they step in the door. Candidates will perform better if put at ease, and they will leave with a positive attitude towards your company if they are treated well. more...

Account Ability Series: Main Features The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Ability Series: Growth The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Ability Series: Profitability The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Abiity Series: Liquidity The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Ability Series: Investment The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Abiltiy Series: Finance The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Account Ability Series: Conclusion The bottom line is recorded annually in an organisation's financial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you more...

Effective Email Series: Managing Your E-mail Unlike written communication, e-mail can arrive at any time of the day, demanding your attention. The increasing volumes of e-mail are creating stress and overload for today?s business workers. Controlling what you receive is a major step towards managing e-mail, and even people who receive relatively few e-mails a day may not always cope with them effectively. more...

Project Management: Coordination This program provides project managers with step-by-step guidance for ensuring that the various elements of a project are coordinated effectively. They learn about the importance of creating a project plan, as well as how to manage change during a project. more...

Microsoft Excel 2000 Basic ...ontains five units that cover basic Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 2000, students learn how to build, edit, and format worksheets, and how to work with charts, formulas, and functions. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable more...

Microsoft Access 2000 Basic ...ntains five units that cover basic Access skills. Through step-by-step instruction within a realistic simulation of Microsoft Access 2000, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. Related more...

Microsoft Excel 97 Basic ...ontains five units that cover basic Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 97, students learn how to build, edit, format, and manage worksheet and charts. Performance-based Pre- and post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the CBT a more...

Microsoft Excel 97 Intermediate ...s six units that cover intermediate Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 97, students learn how to work with formulas and functions, automate tasks, use and analyze list data, enhance charts and worksheets, and work with Excel and the Internet. Performance-based Pre- and Post-Assessments create a custom course path for each learner more...

Microsoft Excel 97 Advanced ...ains five units that cover advanced Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 97, students learn how to perform "what-if" analysis, create PivotTables, exchange Excel data with other programs, control worksheet properties and calculations, and program with Excel. Performance-based Pre- and Post-Assessments create a custom course path for more...

Microsoft Access 97 Basic This highly interactive CBT contains five units that cover basic Access skills. Through step-by-step instruction within a realistic simulation of Microsoft Access 97, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. This course is designed to help individuals who want to achieve basic proficiency in MS Access 97. Individuals who more...

The Strategic Account Sales Approach ...hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then you'll learn how to select target accounts based on more...

Working with Your Customer s Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an more...

The Territorial Account Sales Approach ...hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then, you'll learn how to select target accounts based upon more...

Sales Buyer Reactions ...ompletion of this course you will be able to identify the steps involved in supporting a favorable reaction, identify guidelines for dealing with low reactors, list the steps in handling objections, and manage objections using a five-step approach. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. more...

Completing Your Field Sales Approach What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to more...

Inbound Call Center Technology ...rstanding inbound call center technology is one important step to providing better service to your customers. Having technical knowledge of the call center is a considerable advantage when few in the call center environment understand the technology they work with. This series is targeted specifically for call center managers, but would also be a valuable asset for call center executives more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze more...

Overcoming Internal Customer Service Problems Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In more...

Project Management Essentials Simulation ...step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project charter to bringing a task through to more...

The Foundations of Creativity and Innovation What is creativity, and how does it affect the brain? Why is it that people often have many of their best ideas once they leave work, when performing the most mundane tasks? Is this a coincidence, or is there a particular reason for it? As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations more...

Preparing to Negotiate Know Your Game Position Preparing to Negotiate: Know Your Game Position, is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the stages in clarifying goals, identify the importance of flexibility and underlying interests, assess your position by posing questions and perform a step-by-step analysis of your position. The Negotiation Strategies curriculum helps more...

Critical Thinking Skills for Managing Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination. Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical more...

Goals and Goal Setting ...hievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet more...

An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a more...

Team Feedback A guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's more...

Effective Mentoring Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your more...

Strategies for Transitioning into Management ...r technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an effective manager. Specifically, you'll receive tips on hitting the ground running, including how to prepare for the transition into management, more...

A New Manager s Role in the Company s Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the more...

Managing in a Global Business Environment Companies now face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic more...

Managing For High Performance Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing more...

Recruiting for the 21st Century The Market ...ewer workers from succeeding generations are available to step in. But the boomers aren't gone yet, and using the skills of older workers is part of the answer to today's labor crunch. This course will explore how today's businessperson can define both the labor marketplace and the business culture and will also investigate how to develop recruiting and retention policies to match the needs and more...

Affirmative Action and the EEO HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. more...

Strategic Approaches to Risk Management HRCI SPHR Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and more...

EEO and Affirmative Action HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's more...

Accrual Accounting Procedures ...ed to generate that revenue. This course will explain the step-by-step procedures to properly record incomplete transactions at the end of an accounting period. The transactions typically involve expenses, revenue, and depreciation. Accrual accounting procedures will ensure that your financial information about the business's performance is accurate. After all, accurate financial information is more...

Managing from a Global Viewpoint ...step up from domestic management. In this course, you'll learn what it takes to be a global manager or team leader. You'll start with establishing a global mind-set and learning about the attributes of a global manager. Then, you'll explore cross-cultural communication and ways to effectively support and work with a globally based team. Executives, managers, supervisors, team leaders, and other more...

Redesigning Your Organization Part 1 How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a more...

Six Sigma--Lean Tools for Control Two key methodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring more...

Scoping the Six Sigma Project Six Sigma Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, more...

Probability and Statistics ...step of the DMAIC system used in Six Sigma relies on the use of probability and statistics to produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to interpret more...

Six Sigma Reducing Variation to Improve Quality What, do you expect everything to be perfect? How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by more...

Leadership in Six Sigma Six Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to more...

Managing and Maintaining Brand Equity ...spectrum of issues involving brand management, as well as step-by-step strategies to help your brand survive--and even thrive--in a competitive market. So, what opportunities, influences and threats does your brand face? Lesson one explores making the most of your brand's potential by identifying the conditions neede This course is for brand managers and marketing personnel who wish to more...

Problem Solving and Process Management Tools ... help managers find root causes of problems, an important step toward removing them. Success in ensuring quality and organizational excellence depends on how effectively managers apply these tools to solve quality and process-related problems.This course explores basic problem-solving and process management tools used for identifying, analyzing, and solving quality and process-related problems. more...

Trade Secrets ...eir trade secrets are violated. The single most effective step owners can take to protect trade secrets is to get employees, contractors, and other relevant individuals to sign properly drafted, binding nondisclosure agreements (NDAs). These agreements provide strong protection in most, though not all, circumstances. This two-hour course enables participants to understand the nature of trade more...

Advanced Site Architecture In this WestNet e-Learning module, you will learn how to extend basic techniques to design more complex sites. You will also be introduced to the drawings and plans that must be delivered to a user interface developer. more...

Web Application Tracing and Debugging in VB NET To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification more...

Data Modeling ... database to store data, you have to design it. The first step in designing a database is data modeling. Data modeling enables a database designer to create a model that represents the way in which information is likely to be organized in the database. This data model is then reviewed by the people who are expected to use the final database. Subsequent steps in database designing are performed more...

Data Management and Analysis with Excel 2002 The Data Management and Analysis with Excel 2002 WBT is the second course in the Office XP: Excel 2002 curriculum. This course teaches the user how to effectively manage data in Excel and analyse data based on certain functions. The functions dealt with in this course include mathematical, logical, date and time, text, lookup and reference, financial, and statistical functions. Additionally, the more...

Microsoft Word 97 Basic ...contains five units that cover basic Word skills. Through step-by-step instruction within a realistic simulation of Microsoft Word 97, students learn how to design, create, edit, and enhance documents. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the CBT a great more...

Microsoft Word 97 Intermediate ...contains five units that cover basic Word skills. Through step-by-step instruction within a realistic simulation of Microsoft Word 97, students learn how to work with styles and graphics, merge documents, share Word document information with other programs, and use Word to create a Web site. Performance-based Pre- and Post-Assessments create a custom path for each learner covering only the more...

Microsoft Word 97 Advanced ...ntains six units that cover advanced Word skills. Through step-by-step instruction within a realistic simulation of Microsoft Word 97, students learn how to work with larger documents and collaborate with others working on the same document, arrange text and text objects, create and modify charts and forms, and customize the Word environment. Performance-based Pre- and Post-Assessments create a more...

Microsoft Access 97 Intermediate ...three units that cover advanced Access 97 skills. Through step-by-step instruction within a realistic simulation of Microsoft Access, individuals learn how to create multiple task queries, develop form as and sub-forms, create complex reports, share access information with other office programs and create advanced queries. Performance-based Pre- and Post-Assessments create a custom course path more...

Microsoft Access 97 Advanced ...three units that cover advanced Access 97 skills. Through step-by-step instruction within a realistic simulation of Microsoft Access, individuals learn how to add complex objects to a form, manage database objects, create macros and modules and maintain a database. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. more...

Microsoft PowerPoint 97 Basic ...ns five units that cover basic PowerPoint skills. Through step-by-step instruction within a realistic simulation of Microsoft PowerPoint 97, students learn how to create and modify a presentation, enhance a presentation with pictures and charts, and customize a presentation with slide masters. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only more...

Microsoft Word 2000 Basic ...contains five units that cover basic Word skills. Through step-by-step instruction within a realistic simulation of Microsoft Word 2000, students learn how to design, create, edit, and enhance documents. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the CBT a great more...

Microsoft Word 2000 Intermediate ...s five units that cover intermediate Word skills. Through step-by-step instruction within a realistic simulation of Microsoft Word 2000, students learn how to work with styles and graphics, merge documents, share Word document information with other programs, and use Word to create a Web site. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only more...

Microsoft PowerPoint 2000 Basic ...ns five units that cover basic PowerPoint skills. Through step-by-step instruction within a realistic simulation of Microsoft PowerPoint 2000, students learn how to create and modify a presentation, enhance a presentation with pictures and charts, and customize a presentation with slide masters. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering more...

Microsoft PowerPoint 2000 Advanced ...hree units that cover advanced PowerPoint skills. Through step-by-step instruction within a realistic simulation of Microsoft PowerPoint 2000, students learn how to enhance charts, work with embedded and linked objects, and use slide show features. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable more...

Microsoft Word 2000 Advanced ...ntains six units that cover advanced Word skills. Through step-by-step instruction within a realistic simulation of Microsoft Word 2000, students learn how to work with larger documents and collaborate with others working on the same document, arrange text and text objects, create and modify charts and forms, and customize the Word environment. Performance-based Pre- and Post-Assessments create more...

Microsoft Excel 2000 Intermediate ...s six units that cover intermediate Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 2000, students learn how to manage workbooks, automate tasks, use and analyze list data, enhance charts and worksheets, and work with Excel and the Internet. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the more...

Microsoft Excel 2000 Advanced ...ains five units that cover advanced Excel skills. Through step-by-step instruction within a realistic simulation of Microsoft Excel 2000, students learn how to perform "what-if" analysis, create PivotTables, exchange Excel data with other programs, control worksheet properties and calculations, and program with Excel. Performance-based Pre- and Post-Assessments create a custom course path for more...

Microsoft Access 2000 Intermediate This highly interactive CBT contains six units that cover intermediate Access skills. Through step-by-step instruction within a realistic simulation of Microsoft Access 2000, students learn how to create complex queries, forms, and reports, share Access information with other programs, and add objects to a form. Related Exam: MOUS Access 2000 Expert. Designed to teach intermediate Access skills. more...

Microsoft Access 2000 Advanced This highly interactive CBT contains five units that cover advanced Access 2000 skills. Through step by step instruction with realistic simulation, students learn how to manage objects, create macros, graphical reports, understand modules, and maintain a database. People wishing to learn the advanced features of Access 2000. more...

Lotus Notes R5 for End-Users Basic The purpose of this course is to provide tools to help the student learn how to use Lotus Notes Version 5.0. Notes is a very powerful collaborative software. This course will step the student through the basics of Mail, Calendars, Personal Address Books and the Domino Directory and using databases. Using hands-on techniques and tips and pointers, the student will quickly gain a working knowledge more...

Lotus Notes R5 for End-Users Advanced The purpose of this course is to provide tools to help the student learn how to use advanced features of Lotus Notes Version 5.0. Notes is a very powerful collaborative software. This course will take the student to the next level of complexity with Notes. The course will step the student through the advanced functions in Mail, Calendars, searching, building and customizing databases and creating more...

Digital Video Editing This course introduces digital video editing using MGI VideoWave 5. Participants are shown how to transfer videos to a PC and how to edit and enhance these videos. The learner will be provided with step-by-step instructions to work with storylines and capture and edit videos. The learner will be shown how to output an edited video from VideoWave 5 to videocassette or DVD and how to publish a video more...

Listening Skills: The Fundamentals of Listening This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by more...

SQL Server 7.0 Data Warehousing SQL Part I ...sometimes called Decision Support System (DSS) is a multi-step process of collecting cleansing and storing data for use in analyses and reporting applications making information available to a wide audience of end users. A Data Warehouse refers to an enterprise-level store of standardized and summarized information. A Data Mart refers to a targeted subset of that information. Online Analytical more...

SQL Server 7.0 Data Warehousing Part II This course is a multi-step process of collecting cleansing and storing data for use in analyses and reporting applicaitions and making information available to a wide audience of end-users. Using the Data Transformation Services Package Designer the student will be able to define steps workflow and transformations necessary to build a data warehouse.  more...

Migrating to Microsoft Office 2000 ...ts that cover migration to Microsoft Office 2000. Through step-by-step instruction within a realistic simulation of Office 2000, individuals learn new features associated with the upgrade, year 2000 computer problems and the ins and outs of the migration process. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A more...

CIW Site Designer Part 5: Advanced Web Technologies and Web Site Publishing This final course in the series continues teaching about advanced Web design technologies and concepts including XML HTTP servers cookies plug-ins Java applets databases and standards organizations. This course also teaches the final step in Web site design - publishing the site.  more...

Oracle PL/SQL: Basics This course introduces the learner to the basics of PL/SQL. The course builds the necessary skills for using Oracle PL/SQL. It will help the learner acquire the expertise to design develop and implement Oracle Server applications by using Oracle Structured Query Language (SQL) and PL/SQL. The learner is guided step-by-step through the various aspects of PL/SQL programming. Numerous more...

Oracle9i PL/SQL: Basics The Oracle9i PL/SQL: Basics course introduces the learner to the basics of PL/SQL. The course builds the necessary skills for using Oracle PL/SQL. It will help the learner acquire the expertise to design develop and implement Oracle Server applications by using Oracle Structured Query Language (SQL) and PL/SQL. The learner is guided step-by-step through the various aspects of PL/SQL programming. more...

Interviewing Skills: Conducting an Interview In Interviewing Skills: Conducting an Interview participants are provided with step-by-step guidance for interviewing candidates researching their references evaluating candidates and choosing among them objectively and appropriately following up with both the chosen candidate as well as those not offered the position. Participants also learn how to handle difficult candidates.  more...

Consulting Skills: The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution implementing the solution and closing the consulting contract.  more...

Team Participation: Resolving Conflict in Teams In Team Participation: Resolving Conflict in Teams participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict they are able avoid many of conflict's negative consequences and maximize its real benefits.  more...