Online Store eLearning - Training Resources

Retail Training - Sell products and services ...store to be able to give appropriate and accurate information about the products and services for sale. In a self-service store, customers simply expect you to know what items are stocked by the store and where they are displayed. In a store that provides assisted service, however, you are expected to have a higher level of general and technical knowledge regarding the products sold in the  more...

Retail Training - Recommend and fit clothing or footwear and products and services It is your role as a retail operator to help your customers make purchase decisions. To do this, you need to know not only what the customer is looking for, but detailed information about the products in your store. Customers look for products with certain criteria in mind. They will ask you for advice and assistance. When the customer does not really know what they are looking for, a good retail  more...

Retail Training - Profile a retail market Have you ever stopped to question why you are attracted to some store windows and not to others? Why you stop to flip through some advertising brochures but throw the rest away without even so much as a glance at the front cover? The answer is that we are all attracted to a certain image. Store operators take advantage of this by projecting an image that will attract their target customer group.  more...

Retail Training - Perform stock control procedures ...store buys is one of the largest investments they have in their business. The retailer is unable to recover the money paid for the stock you see on the shelves and in stock rooms until it is sold to customers. Stock that is damaged, lost or stolen represents a direct loss to the business. Consequently, a process is needed to control the movement of stock to ensure that sufficient merchandise  more...

Retail Training - Organise and maintain work areas Housekeeping is not glamorous or exciting, but it will always be an important part of your work in the retail industry. Housekeeping standards have a major impact on the storea s appearance and image. A store that is neat, clean, attractive and an easy place to shop in, helps to entice customers into the store and encourages them to return.  more...

Retail Training - Operate retail technology As little as 20 years ago, much of the equipment you see today in a retail store did not exist. Advances in electronic technology have transformed the way a retail store operates. To be a productive member of the team you will need to know what equipment is available to assist you in your work. You will also need to be able to operate and maintain equipment within your area of responsibility in  more...

Retail Training - Minimise theft It is important that you understand exactly what behaviour constitutes theft. It may be helpful to think of theft as the dishonest removal of property that belongs to another person with the intention to permanently deprive the owner of it. It is important to understand this definition so that you can identify theft when it occurs. Put simply, if you take property that does not belong to you, it  more...

Retail Training - Merchandise products ...storea s image refers to the overall impression people have of the store. Image is critical to the success of any retailer, and in larger retail stores you will find that different departments project different images. Think, for example, of the widely projected image of sportswear compared with home wares. Whether a store projects one image or many, the aim is to improve the appeal or  more...

Retail Training - Maintain store security ...bles lying around in our cars, homes or offices. A retail store a whether it sells CDs, clothing, cosmetics or hardware a is set up to tempt customers to purchase goods. This unfortunately is also tempting to thieves. To help prevent theft, retail stores must have good security measures in place, and monitor and supervise these measures. This course covers the skills and knowledge required  more...

Retail Training - Maintain store safety ... sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retail operators (and customers) have narrowly missed injury from falling stock, poorly arranged displays, or dangerous signs and shelf displays. To many other people,  more...

Retail Industry - Maintain store safety ... sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retail operators (and customers) have narrowly missed injury from falling stock, poorly arranged displays, or dangerous signs and shelf displays. To many other people,  more...

Retail Training - Create a display ...stores without paying too much attention to the effort that has been put into the presentation of store displays. It may appear that store operators have simply stacked their merchandise on shelves or hung merchandise on display racks, but most successful stores have actually spent considerable time preparing the layout and display of every item in their store. It is not by coincidence that  more...

Retail Training - Coordinate merchandise presentation ...store or walking down an aisle because you felt a drawna towards a window or merchandise display? What is it that makes us walk into one store but past others? The way that merchandise is displayed plays a very powerful role in enticing customers to look at store products and influencing their impulse to buy. Displays can create a visually appealing atmosphere and draw focus to particular  more...

Retail Training - Communicate in the workplace Retailing is a very competitive business. You can possibly think of two or three other retailers in your immediate area who offer similar products and services to your store. Customers do not have to put up with poor service. They can simply choose to take their business elsewhere. Looking after the needs of customers must always be one of your highest priorities. Being able to communicate with  more...

Retail Training - Build relationships with customers ...g customer service and selling skills to ensure that your store is a success. Consumers have a wide variety of choice. If they cannot find what they are looking for in your store or dona t like the service, they will go to your competitors. In this section we will look at the skills and techniques you need to build a rapport with customers, maintain a professional image and increase the  more...

Retail Training - Balance point of sale terminal When operating a cash register/ terminal you are responsible for the cash and non-cash documents in the drawer, and for the accuracy of the transactions processed through the register during the daya s trading. This activity is one of the most important in your working day. Each retailer will have different procedures for controlling cash floats for cash registers/ terminals, supplying change  more...

Retail Training - Advise on products and services The further you progress in your retail career, the greater the expectation will be from customers and co-workers that you have in-depth knowledge of the storea s products and services, and that you are able to apply this knowledge to increase sales and ensure store success. Throughout this unit we will look at ways achieve this, as well as how to research products and services and make  more...

Retail Training - Apply point of sale handling procedures The location of the cash register in the store is called the point of sale (POS). It is where customers pay for purchases. Different stores use different types of point of sale equipment depending on their needs. The system used in your store will depend on its size and the products offered. This course looks at the different systems and equipment that you might use.  more...

Retail Training - Apply store security systems and procedures ...designer coats. You only have to look around a department store to see just how much equipment is used for security. The cost of theft is a constant concern, causing a loss of revenue for store owners and increased prices for the consumer. It is estimated that retail theft amounts to a loss to retailers of approximately 2a 3% of their sales. This can result in a 25% loss in profit to the  more...

Win2000 Active Directory Implementation Implementing Change Configuration Management ...hange and configuration management. You will learn how to store, modify, and process Group Policy Objects (GPOs), as well as how to link GPOs to domains, organizational units, or sites. This course describes GPO permission inheritance and modifications. You will also learn how to block, force, and filter GPO settings, delegate administrative control of GPOs, and troubleshoot GPO settings. Next,  more...

Up and Running with Visio 2000 To guide the home user or end-user through the basic concepts of working with stencils, templates, and charts in Microsoft Visio 2000 Home users, end-users  more...

Strategic Account Sales Skills Simulation ...ed book reading at Bigler's Books, you determine that the store is a potential customer for your company's services. You use a strategic account sales approach to do research on your own and then conduct research meetings with some contacts that work for the store. Unfortunately, you discover that Bigler's manager has serious reservations about remodeling and expanding. To overcome his  more...

International Communications Simulation ...nt company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing relations with manufacturers and suppliers worldwide. This simulation is based on the SkillSoft series "International Communications" and contains links to  more...

Lean Techniques ...store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to give the customer what he wants exactly when he  more...

JavaScript Language Basics To teach the basics of the JavaScript language Web developers  more...

HIPAA Implementing Privacy Rules ...dates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that don't change internal procedures to comply with HIPAA regulations  more...

Creating Reusable ColdFusion MX Code To describe how to create reusable code elements in ColdFusion MX Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques  more...

Visual Basic 6 0 Advanced This course covers techniques that Visual Basic programmers can use to enhance the interface, functionality and performance of their applications. Students will learn to create menus and toolbars. The course also introduces the student to ActiveX programming and the Common Dialog control. The course also shows students how to create and load documents using the File Access features of Visual  more...

Assemblies and Configuration with C in NET To describe the role and structure of assemblies, how to build private and shared assemblies, and how to configure Windows and web applications All .NET application developers  more...

Assemblies and Configuration in NET To describe the role and structure of assemblies, how to build private and shared assemblies, and how to configure Windows and web applications All .NET application developers  more...

ANSI C Programming Data Representation To describe how ANSI C programs use memory to store data and how to write portable C programs Programmers and software developers new to ANSI C  more...

ANSI C Programming Processing Records To describe how to write ANSI C programs for processing aggregate data objects individually, in arrays, and in lists Programmers and software developers new to ANSI C  more...

Win2000 Network Infrastructure Implementation Administering DNS ...urse also discusses the concept of zones that are used to store this information. You will learn how to add, remove, configure, and manage zones. Zone replication and zone transfer methods that are used to maintain the same information across servers are also the subject of this course. Related Exam: Microsoft Exam: #070-216: Implementing and Administering a Microsoft Windows 2000 Network  more...

Exchange Server 2003 Designing Data Management and Fault Tolerance To discuss how to design data management, fault tolerance, backup, and recovery in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams  more...

Exchange Server 2003 Configuration for Management To outline how to configure Exchange Server 2003 for server, performance, and message management Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams  more...

Configuring Exchange 2000 To describe how to configure Exchange 2000 Server Students preparing for Microsoft certification in installing, configuring, and administering Microsoft Exchange 2000 Server; managers, IT consultants, analysts, network administrators, and support professionals who are responsible for implementing and supporting a messaging solution with Microsoft Exchange 2000 Server  more...

Basic Concepts of Exchange 2000 Server To introduce the capabilities and structure of Exchange 2000 Server Students preparing for Microsoft certification in Installing, Configuring, and Administering Microsoft Exchange 2000 Server (70-224), and Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server (70-225)  more...

Microsoft Small Business Server 2000 Features To introduce students to the communication and advanced features of Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses  more...

OS 390 ISPF Dialog Management Services The OS/390 ISPF Dialog Management Services course introduces dialog development in Information System Productivity Facility (ISPF). It describes how to organize a dialog, code the panels, use variables to pass information between the dialog and the underlying function, store the information in a table, and write a sequential output file. This course is written to OS/390 2.x. This course is  more...

Intermediate COBOL ...student learns many of the more subtle ways to define and store data. All the major clauses available in a data description item are discussed including numeric usages such as COMPUTATIONAL, BINARY, and PACKED-DECIMAL storage. The course continues with a more detailed description of using single and multidimensional tables and employing a formal table index. Statements associated with tables  more...

Security Analysis and Auditing in Networked Environments To discuss how to collect and utilize information on network intrusion attempts Network administrators, firewall administrators, system administrators, application developers, and IT security officers  more...

Cisco ISCW 1 0 Configuring Cisco Easy VPN To recognize the components and operation of Cisco Easy VPN, and configure Easy VPN Server and the VPN client for Easy VPN Remote access Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes  more...

Tables and Indexes in Oracle9i To describe how to manage tables and indexes in an Oracle9i database Anyone wanting to learn about Oracle9i database administration  more...

SAP Business Information Warehouse BW - Configuration Advanced This course shows how data is extracted from an OLTP system. The learner will then be shown how to optimize SAP BW after it has been implemented. The intended audience for this course are those who need to learn how to use SAP Business Information Warehouse, and members of project teams (organizational and conceptual phases). There are no prerequisites required for this course.  more...

Universal Waste Rule Training This one hour training gives an overview of the Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is designed to comply with the intent of  more...

Data Security Archiving and Working Offline in Outlook 2007 ...e the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose to work offline and access your e-mail messages without connecting to a server, and then synchronize Outlook with the server at a more convenient time. You can also connect to the Exchange Server using Outlook Web Access (OWA) at times when you do not have  more...

Microsoft Outlook 98 Basic The Microsoft Outlook 98 Basic course introduces you to the basic features of Microsoft Outlook98, which is an integrated information management program that helps you communicate with others and organize your personal and business information. As you work through each unit in the course, you will learn how to create and send electronic mail (also called e-mail), respond to e-mail messages,  more...

Microsoft Outlook 2000 Intermediate This course introduces the advanced features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to schedule appointments and events, organize meetings, maintain a journal, and use Notes. Designed to introduce advanced features of Microsoft Outlook 2000.  more...

Outlook 2003 Proficient User ...ts, events, and meetings. It also teaches the students to store and manage information by creating tasks and notes, recording events in the journal, and creating rules. Further, the course provides in depth knowledge of the customizing the Outlook 2003 interface and its various features based on individual requirements. This course is designed for users who wish to use Microsoft Outlook 2003  more...

Store Digital Video ...Store Digital Video course will provide users with information on how to store and archive their raw digital video files, backup any movies they create, and discuss file formats most commonly found on the Internet. This will include how to understand storage needs, and tips for managing and storing. The course will also review managing files using Windows XP and an overview of the  more...

Display of Digital Video This course will familiarize users to various media to store and view video such as DVD, CD, VCD, and tapes. Users will also learn about sharing movies on the Internet. In addition, the course will also deal with various considerations in selecting appropriate video software. A computer user who has general computer skills, but has little experience with video-editing, burning DVDs, and sharing  more...

ECDL ICDL 4 Module 7 Information and Communication - Using Web Sites in IE 6 To demonstrate how to work with web content, purchase goods online, and customize IE6. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and  more...

Manage and Store Digital Images ...ourse will provide users information on how to manage and store digital images. This will include how to understand storage needs, and tips for managing and storing. The course will also review managing with Windows XP and a overview of the image-management software available Photoshop Album, Picture It, etc. Anyone who wants information on how to store digital images using their computer and  more...

Protect and Share Digital Movies Pinnacle Instant VideoAlbum This course covers the use of Pinnacle Instant VideoAlbum to preserve and share recorded home videos onto DVD. Instant VideoAlbum is designed to provide the highest quality results with easy to use features and functions. The software includes tools for trimming unwanted video and improving poorly lit shots. PC owners with a good understanding of PCs and their uses.  more...

Finance for the Non Financial : Preparing a Budget ...store, from running a diner to controlling a production line -- you just can't avoid the need to understand money. Budgets are an excellent management tool: for solving problems, taking smart decisions and improving teamwork and communication. This course examines a 3 step process for preparing budgets and applies this process to a practical case study business. It explores how to evaluate  more...

Troubleshooting Microsoft Windows NT Server 4.0 in the Enterprise Environment This is the fifth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a  more...

Microsoft Exchange Server 5.5 Concepts and Administration - Part 2 This is the second course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments.  more...

Microsoft Exchange Server 5.5 Concepts and Administration - Part 3 This is the final course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments.  more...

Building a Data Warehouse The Building a Data Warehousing WBT is the second course in the Data Warehousing curriculum. It provides students with an overview of the core technologies, concepts, architecture, and various features of data warehouses, models, and data extraction tools. People who have a fairly good knowledge of the concepts of database systems, relational database management systems, and their architecture.  more...

Data Modeling ...store data, you have to design it. The first step in designing a database is data modeling. Data modeling enables a database designer to create a model that represents the way in which information is likely to be organized in the database. This data model is then reviewed by the people who are expected to use the final database. Subsequent steps in database designing are performed only after  more...

Switching Fundamentals This module addresses switching fundamentals. Lesson 1 discusses LAN transmissions and how they share the available network bandwidth. The lesson introduces the essential terms collision domain and broadcast domain which describe network access and device functionality. Bridging and switching is discussed in Lesson 2. Although different in how they operate both devices learn and store MAC address  more...

SQL Server 7.0 Data Warehousing SQL Part I ...end users. A Data Warehouse refers to an enterprise-level store of standardized and summarized information. A Data Mart refers to a targeted subset of that information. Online Analytical Processing (OLAP) is then used to process the data. Microsoft SQL Server 7.0 provides several powerful tools for building data warehouses and data marts and OLAP systems. Using the Data Transformation Services  more...

Microsoft Exchange 2000 Server - Part 3: Administering This course deals with common tasks and routine activities performed by an administrator. These include: managing address lists, managing administrative groups, maintaining security, and maintaining backup and restore plans.  more...

Microsoft Exchange 2000 Server - Part 5: Growth This course presents the key subject areas that must be covered within this course, and is not intended to be an exhaustive list of required content. It covers areas such as Monitoring and Managing Exchange 2000 Services, and Indexing and Search Capabilities.  more...

Oracle9i Database Administration: Manage an Instance The Oracle9i Database Administration: Manage An Instance course is the first in a five-part series covering the database administration strategies and procedures provided in Oracle9i. This course introduces the participants to the concepts and procedures associated with Oracle architectural components. The participants learn the various tasks of a database administrator that are performed by using  more...

Microsoft Exchange 5.0 User Fundamentals This Skill Builder course will instruct you to use the fundamental capabilities of Microsoft Exchange for sending and receiving electronic mail messages; store and organize mail messages; use folders to organize items; work with public folders; use the Inbox and Out Of Office Assistant; use and create forms; and understand the basic capability of using Exchange remotely and accessing Microsoft  more...

Oracle Report Builder: Report Fundamentals This course is the first in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the key features of Report Builder building a standard tabular report and report layout styles. In addition this course will help participants learn how to use the Live Previewer store reports and migrate report definitions from  more...

MS Access 95 In this course, students will learn to use the various features of Microsoft Office and Microsoft Access (version. 7.0) for Windows 95. The focus is on the creation of a database for a retail store which includes creating and using tables, formulas, forms, OLE objects, and reports.  more...

MS PowerPoint 97 This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on screen text; applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson.  more...

Data Storage Manipulation in C This is the last course in a series of four courses. It provides skills that enable the student to store data in the form of linked lists, binary trees, stacks, and queues. It also enables the students to perform bit-level operations.  more...

Retail Management Course There are certain skills you need to manage a retail outlet. Our Retail Management course is designed in conjunction with major retailera ™s and helps you learn the skills you need quickly and conveniently. How will you benefit? a Fast track your career in retail management a Learn the inside secrets of how retail managers run profitable, efficient and well managed stores a  more...

Java Server Pages JSP ...ion management for a JSP application. Manage cookies to store client-specific information at various scopes and durations. Use JavaBeans to implement effective interactive JSP applications. Describe custom tags in JSP and explain how they are implemented, both using Java and JSP itself, and how they are used. Discuss threading issues in JSP and describe the use of directives to control  more...

Introduction to Java Server Pages JSP ...ion management for a JSP application. Manage cookies to store client-specific information at various scopes and durations. Explain the use of JavaBeans in JSP and their role in enhancing the separation of business logic from page design. Use Beans to implement effective interactive JSP applications. Describe the use of the JSP expression language in simplifying dynamic page output.  more...

Oracle 10g - Advanced SQL ...ntrol which dimensions are included in the result set. Store hierarchical data and display data results in hierarchy order (e.g. employees sorted by management chain) with the Oracle CONNECT BY clause Use the Oracle DECODE function and Oracle CASE expression to add IF / THEN / ELSE (conditional) logic to an SQL query. Use basic Oracle XML functions to search and extract XML data from  more...

Learning to Program using C 2008 ...tures, such as overloading, inheritance and interfaces. Store, retrieve, and manipulate multiple values using arrays. Work with .NET generics. Make best use of the .NET Framework's support for collection classes. Handle exceptions in your code. Create and use delegates, and understand how they relate to events. Use anonymous types, lambda expressions, extension methods, object  more...

Learning to Program using Visual Basic 2008 VB2008 ...tures, such as overloading, inheritance and interfaces. Store, retrieve, and manipulate multiple values using arrays. Work with .NET generics. Make best use of the .NET Framework's support for collection classes. Handle exceptions in your code. Create and use delegates, and understand how they relate to events. Use anonymous types, lambda expressions, extension methods, object  more...

Certificate in Kitchen (Stores) Skills Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...