Online Strategies eLearning

INTERVIEWING STRATEGIES FOR INTERVIEWEE INTERVIEWING STRATEGIES (FOR INTERVIEWEE)  more...

RECRUITING RETENTION STRATEGIES RECRUITING & RETENTION STRATEGIES  more...

PUBLIC SPEAKING STRATEGIES PUBLIC SPEAKING STRATEGIES  more...

COMPETITIVE MARKETING STRATEGIES COMPETITIVE MARKETING STRATEGIES  more...

CRITICAL THINKING ESSENTIALS CRITICAL THINKING ESSENTIALS  more...

Problem Solving and Decision Making Strategies Problem Solving and Decision Making Strategies  more...

Leading Implementing Sustainable Green Business Strategies Leading & Implementing Sustainable Green Business Strategies  more...

Talent Management Acquiring Talent ... the 'right' talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or brand, effective recruitment and selection strategies, and career advancement opportunities. This course describes two approaches to talent acquisition  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Developing Your Direct Reports ...developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for creating a development plan with your employees based on their individual requirements, and ways to support  more...

Business Execution in Action ...strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of "executing business execution" in  more...

Motivating Employees Motivating Employees Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality  more...

Building Your Influence as a Leader Building Your Influence as a Leader Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to  more...

Leading Business Execution Leading Business Execution How many times have you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy,  more...

Managing and Rewarding Top Performers Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and  more...

Introduction to Internal Auditing ...ises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end. Specifically, you will learn how to plan and  more...

Principles of Internal Auditing Principles of Internal Auditing This course will take you to the heart of internal auditing, and provide you with a solid foundation of knowledge and skills. You will learn about the issues, applications, and management strategies relating to the internal audit. You will also learn techniques for taking corrective action and wrapping-up an audit.  more...

Introduction to External Auditing Introduction to External Auditing Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the  more...

Principles of External Auditing Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can  more...

Strategic Approaches to Labor Relations HRCI SPHR ...rces (SPHR) HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course  more...

Recruiting Talent Recruiting Talent One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential  more...

Retaining Your Talent Pool ...m moving on, so your organization must utilize successful strategies for retaining employees. This course provides you with an overview of employee retention strategies. Specifically, you'll explore the elements of a high-retention organization and the procedure for implementing a successful retention strategy. This course also covers employee engagement, including identifying and enhancing  more...

Designing and Planning Experiments in Six Sigma ...minimizing the effects of error, noise, and aliasing; and strategies for designing experiments with a maximum of power and resolution within the practical realities of resource and time constraints. The focus is on the planning stage of DOE, when teams set experimental objectives; select the factors, levels, and responses to be studied; choose the best experimental design; and prepare to run  more...

Improvement Methods and Implementation Issues in Six Sigma ...ck Belt (SSBB) Six Sigma offers many techniques and strategies to improve an organization's processes. As a Six Sigma team moves into the Improve phase, they begin to generate a list of solutions to address the causes of problems in the process. After plans have been developed, the implementation of the improved process needs to be tested and verified to ensure the optimal choices were  more...

Forming Project Teams for Six Sigma ... variety of team types, roles, and composition, revealing strategies for selecting strong Six Sigma teams whose members bring diverse talents, knowledge, and aptitudes to the team. The course also examines logistical considerations for launching successful teams, including communication and behavioral practices that are critical to team success. It describes how to enable teams using training,  more...

Motivation and Communication in Six Sigma Teams Motivation and Communication in Six Sigma Teams ASQ Six Sigma Black Belt (SSBB) Six Sigma teams must possess specific qualities to succeed throughout the development stages of their life cycles. Leaders who know how to facilitate teams will greatly enhance their chances for project success, which in turn will benefit their organizations. Motivation is one essential component that can  more...

Managing Six Sigma Team Performance ...rganization. This course explores several team management strategies for Black Belts who seek to improve the operation and performance of their Six Sigma teams, and strengthen their teams' ability to realize project goals. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on  more...

Process Characteristics for Six Sigma ...racteristics for optimum efficiency. This course provides strategies to improve the current state of an organization's processes by analyzing the variables of its processes, using metrics to calculate process flow performance, and employing tools to analyze processes. It connects these tools to the overarching goals of eliminating wasted time, highlighting free time, and increasing the  more...

Data Collection and Measurement in Six Sigma ...ful planning; a knowledge of various data types, sampling strategies, and measurement methods; and an ongoing awareness of best practices for ensuring data accuracy and integrity. Only reliable and suitable data will yield dependable analyses that translate into desired process improvements. As Six Sigma team leaders, Black Belts will help to oversee careful data collection efforts during the  more...

Tools for Planning and Managing Six Sigma Project Opportunities ... assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams,  more...

Introducing Windows Server 2008 Introducing Windows Server 2008 Windows Server 2008 represents the next generation of server operating systems from Microsoft. With this release come notable improvements in security, remote access, networking, and performance monitoring. New administration features such as the command-line PowerShell and Server Manager are designed to ease administration and offer a secure way of  more...

Programming Techniques and Strategies Programming Techniques and Strategies To outline the high-level considerations for producing good code  more...

Being an Effective Team Member Being an Effective Team Member A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish  more...

Effective Team Communication Effective Team Communication Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team  more...

Project Management Fundamentals ...t Management Fundamentals The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper  more...

Launching a Successful Team Launching a Successful Team Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team.  more...

Developing the Team and its Culture Developing the Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A  more...

Windows Vista Maintenance and Optimization Windows Vista Maintenance and Optimization Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges Cisco CVOICE 8.0: Path Selection & Calling Privileges Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Path selection is one of the most important aspects of a well-designed VoIP system. High availability is desirable so that there is usually more than one path for a call to take to its final destination. Multiple paths  more...

Designing a Database Server Infrastructure for SQL Server 2005 Designing a Database Server Infrastructure for SQL Server 2005 Microsoft To specify the appropriate requirements for implementing SQL Server 2005, identify suitable instance and physical storage strategies, and determine the appropriate way to design a database consolidation plan, given a SQL Server scenario  more...

Workplace Conflict Strategies for Resolving Conflict ...Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge about  more...

Listening Essentials Improving Your Listening Skills Listening Essentials: Improving Your Listening Skills There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how  more...

Improving Communication in Cross-cultural Relationships ...ve. This course takes you through some best practices and strategies to help you take your cross-cultural communication to a new level. It presents a structured approach for dealing with cultural differences and making necessary adjustments to your communication style. It also offers some tips and strategies to build rapport across cultures. Finally, it helps you recognize behaviors that can  more...

Working with Difficult People How to Work with Aggressive People Working with Difficult People: How to Work with Aggressive People Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day  more...

Interviewing Hiring Practices ...viewing & Hiring Practices This course will present strategies for exercising sound judgment in the hiring and interviewing process. It will help managers and supervisors with hiring authority to recognize and avoid discrimination in the recruitment process. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker,  more...

Processes for Managing Project Communications ... successfully implement each one. Specifically, it covers strategies for selecting appropriate methods for communicating with stakeholders and ways to ensure that stakeholders remain supportive of the project. Finally, learners will be introduced to different forms of performance reports. This course provides a foundational knowledge base reflecting the most up-to-date project management  more...

Managing Project Human Resources ...ds will be discussed. Learners will also be introduced to strategies for enhancing project performance and conflict management techniques. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. It will also assist in preparing the learner for the PMBOK  more...

Integrated Project Execution Monitoring and Control ...rk and upon which to base decisions. When problems arise, strategies for managing changes help get the project back in line. This course will equip project managers with skills to manage change in an integrated fashion so that, for example, changes to scope are reflected appropriately in the quality, schedule, and cost baselines. The Project Integration Management knowledge area includes six  more...

Risk Response Monitor and Control ...troduced. Specifically, the learner will be introduced to strategies for handling both negative and positive risk, and how to monitor and control these risks. This course will also cover all the necessary project documents and plans that require updates as these processes are performed. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition,  more...

Project Requirements and Defining Scope ...ment to project performance. Through interactive learning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the Project Scope Management processes. This course covers all the activities related to planning scope management and developing a project scope statement.  more...

Create Work Breakdown Structure ...verall success of a project. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts and gain a better understanding of the project management processes related to creating and verifying a work breakdown structure. This course will cover the project inputs, tools and techniques, and outputs of the Create Work Breakdown Structure process, the  more...

Working with Difficult People Dealing with Micromanagers Working with Difficult People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to  more...

Working with Difficult People How to Work with Self-serving People Working with Difficult People: How to Work with Self-serving People Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with  more...

Working with Difficult People How to Work with Manipulative People Working with Difficult People: How to Work with Manipulative People Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they  more...

Getting Results without Authority Persuasive Communication Getting Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Problem Solving Determining and Building Your Strengths Problem Solving: Determining and Building Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess  more...

Problem Solving Digging Deeper Problem Solving: Digging Deeper Norman Vincent Peale, who stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you  more...

Decision Making The Fundamentals Decision Making: The Fundamentals To emphasize the need of a formal decision-making process, C. Wright Mills, an American sociologist and author, once said, 'Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then  more...

Decision Making Tools and Techniques Decision Making: Tools and Techniques Napoleon Bonaparte once said, 'Nothing is more difficult, and therefore more precious, than to be able to decide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Managing from Within Self-empowerment Managing from Within: Self-empowerment Have you ever thought that you could be the best boss you've ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you  more...

Pursuing Successful Lifelong Learning ...en this course is for you. Find out how lifelong learning strategies can enable you to develop your work skills and to manage your professional development. Don't wait until your supervisor initiates what you need to learn. It's time to take ownership of your learning needs based on your expectations and your own terms. In this course, you will identify your learning needs and learn how to  more...

Interpersonal Communication Targeting Your Message Interpersonal Communication: Targeting Your Message Author and communication expert Anthony Robbins once said, 'To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.' In other words, understanding who you're talking to is as important as understanding what you're trying to  more...

Presenting Your Case Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a  more...

Working with Difficult People How to Work with Procrastinators Working with Difficult People: How to Work with Procrastinators Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but  more...

Working with Difficult People How to Work with Negative People Working with Difficult People: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse  more...

Shaping the Direction of Customer Service in Your Organization ...d service standards. To implement effective standards and strategies, it's crucial that you stay attuned to customer needs and expectations, building a dynamic, adaptive service strategy based on input such as market research and customer feedback. This course explores strategies used to shape the direction of customer service in your organization including defining moments of truth, the  more...

Green Business Implementing Sustainability Strategies ...Strategies A plan for implementing a sustainability strategy stands a much greater chance of success if the essential players in an organization back it. Implementation of sustainability initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing sustainability practices, you need to make  more...

Green Business Planning Sustainability Strategies ...Strategies Environmental sustainability holds a different meaning for every organization and every individual, and although it's implemented in a multitude of ways across industries, there is little disagreement about the urgency and importance that surrounds it. An organization must be willing to commit a great deal of its resources human, technological, and economic in order to plan,  more...

Introduction to Green Business Sustainability Introduction to Green Business & Sustainability While the concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the  more...

Facilitative Leadership Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations  more...

Strategies for Transitioning to Technical Management ...Strategies for Transitioning to Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former  more...

Office Safety Office Safety This course is designed to cover hazards that may be encountered when working in administrative areas. These areas of concern are ergonomic stress, hazard communication, bloodborne pathogens, and electrical safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify office noise  more...

Mentoring Strategies for the 21st Century ...Strategies for the 21st Century Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural  more...

Dealing with Resistance to Change Dealing with Resistance to Change Change is inevitable in an organization, but the process of adapting can be painful. Organizational change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors  more...

Verifying and Building on Ideas ...ave been assessed in the context of organizational needs, strategies, and resources. Some techniques that can help verify ideas are getting the opinions of key people and using simulations. Building on ideas continues the process of verifying ideas by helping to make those ideas more clear, relevant, and feasible. This course covers a variety of techniques used to verify and build on creative  more...

Professional Networking Essentials Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...

You and Your Boss You and Your Boss Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches  more...

Negotiation Essentials Persuading Negotiation Essentials: Persuading Successful negotiators have the ability to persuade others that their interests are important. But they don't achieve this by ignoring the interests of the other party. Instead, they frame and adapt their interests to reflect the other side's viewpoint. This course identifies the value of persuasion in negotiations and highlights strategies to help you be  more...

Taking Control of Your Stress Taking Control of Your Stress In 'Occupational Stress,' Stephen Palmer wrote 'Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.' Are you constantly adding items to your to-do list and it  more...

Negotiation Essentials Avoiding Pitfalls in Negotiation Negotiation Essentials: Avoiding Pitfalls in Negotiation Negotiations can be tough. But keeping your wits through pressure and problems can lead to breakthroughs and success. Negotiations commonly fail because poor approaches and tactical blunders create additional stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement  more...

Avoiding Time Stealers Avoiding Time Stealers Time is a precious, non-renewable resource how effectively you use it will determine success in both your career and personal life. The greatest squanders of this valuable commodity are time stealers that multitude of annoyances, trivial tasks, and administrative duties that can easily consume your days. Moreover, you may find that some of your own behaviors affect how  more...

Risk Strategies The Cutting Edge Risk Strategies: The Cutting Edge This course explores seldom-discussed topics vital to your risk-taking strategies. Maintaining a balance between risk and recklessness depends upon your knowledge of business, people, and that little bit extra. That little bit extra in creativity and values can mean the difference between being at the cutting edge or falling off.  more...

Applying Your Field Sales Approach Applying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales  more...

Monitoring and Controlling Project Scope ... a project's scope baseline. Through interactive learning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the monitoring and controlling processes of the scope management knowledge area. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management  more...

Preparing for Outbound Sales Calls Preparing for Outbound Sales Calls The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also  more...

Initiating Outbound Sales Calls ...a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course, you will learn how to assess a sales opportunity, the four factors used to qualify an outbound sales opportunity,  more...

Integrated Project Change Control and Close ... and Close Project or Phase. Through interactive learning strategies and realistic scenarios, the learner explores these concepts and gains a better understanding of the project integration processes in action. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ), Inc., 2008.  more...

Completing Outbound Sales Calls ...ugh the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved in a sales presentation, how to determine the most effective sales strategy for your sales call, and how to determine the customer's valuation of your product or service. In this course, you will learn the seven  more...

Preparing for Inbound Sales Calls Preparing for Inbound Sales Calls Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In  more...

Completing Inbound Sales Calls ...the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also learn the steps for making the transition in both one-call and multiple-call closes. You will learn how to determine the best strategies for inbound sales presentations and explore the characteristics of an effective inbound sales presentation, as well as the features,  more...

Sales Communications Foundations Sales Communications Foundations William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct  more...

Telesales Communications ...echniques that will guide your actions. You will be given strategies that will help you compensate for the telephone's lack of nonverbal cues. Since part of telephone communication requires listening, you'll be asked in this course to listen for various verbal cues. For this reason, certain sections of this course deviate from standard SkillSoft courses in that they present audio and audio cues  more...

The Profession of Selling The Profession of Selling Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling"  more...

Professional Selling in the Knowledge Economy Professional Selling in the Knowledge Economy Since the beginning of time, wealth and power have been associated with control of the dominant form of capital supporting the economy. With the dawn of the Agricultural Age thousands of years ago, wealth and power became associated with the control of land. Those who controlled the most fertile or strategically defensible lands dominated the  more...

Program Life Cycle and Benefits Management ...gement help organizations effectively implement corporate strategies. To achieve the planned benefits and outcomes of your program, you need to manage its benefits across its life cycle. This life cycle will vary, depending on the type of program. However, if you understand the general phases in the program life cycle, you can adapt the life cycle model and program benefits to satisfy the  more...

Negotiating to Mutual Benefit Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep  more...

Optimizing Query Performance and Index Strategies Optimizing Query Performance and Index Strategies Microsoft recognize how to optimize query performance and indexing strategies in SQL Server 2005  more...

Optimizing a Database Data Recovery Plan for SQL Server 2005 Optimizing a Database Data Recovery Plan for SQL Server 2005 Microsoft To identify potential causes of database failure, and select the appropriate fault tolerance and restore strategies for a scenario  more...

Managing and Maintaining Database Security in SQL Server 2005 Managing and Maintaining Database Security in SQL Server 2005 Microsoft To identify strategies for auditing database security at the server and user levels, and determine the appropriate way to protect against and respond to different types of attack on SQL Server  more...

Business Execution Simulation Business Execution: Simulation You were recently hired by V&A Beverages (a bottler and distributor of spring water and carbonated soft drinks) to serve as head of distribution for East Coast operations. Having come from a company steeped in business-execution strategies, you soon discover that V&A's corporate culture is mired in bureaucracy and suffering from a severe lack of planning and  more...

Implementing Active Directory Users and Groups Implementing Active Directory Users and Groups Microsoft To identify how to plan and implement Active Directory OU, user, and group strategies  more...

Configuring and Troubleshooting Group Policy Configuring and Troubleshooting Group Policy Microsoft To identify the tasks and strategies involved in configuring and troubleshooting group policy  more...

Sustaining Organizational Change Sustaining Organizational Change Decisions to transform an organization are vital to the health of the business, and organizational change efforts are often made to improve service, streamline operations, and of course improve the bottom line. After such a transformation in your organization, how do you engage, excite, and support the biggest driver for success in your organization - your  more...

Leading Change Leading Change Change is not an event; it is a process. Change can happen quickly and, in some situations, can be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the  more...

Creating a High-Retention Organizational Culture Simulation Creating a High-Retention Organizational Culture: Simulation One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides  more...

Communication Skills and Project Management ...ow communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to analyze project risk, feasibility, and priority. The course is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook, and is designed to assist learners as part of their  more...

Supply Chain Management .... Without sound performance measurement and communication strategies, the relationship between you and your supplier can quickly deteriorate. This course explores many aspects of the organization-supplier relationship, including supplier selection and communication strategies. The course also examines approaches to measuring supplier performance as a basis for improvement. It also looks  more...

Training and Development ...nalysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company's bottom line. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their  more...

Six Sigma Leadership and Change Management ...prise leadership and some of the leadership qualities and strategies for Six Sigma success. This course also explores organizational roadblocks and ways to manage them effectively. In addition, the course deals with changes caused by Six Sigma Deployment, resistance to it and strategies Black Belts can apply to manage change. This course is aligned with the ASQ Certified Six Sigma Black Belt  more...

Common Design for Six Sigma Methodologies ...rse explores several constraints in more detail, offering strategies for achieving designs concentrated on the chosen criteria. Another recently developed approach, robust design, uses parameter and tolerance control to produce designs which will be reliable during manufacturing and while in use. This course will address the basic aims of parameter control, tolerance design, and statistical  more...

Special Design Tools in Design for Six Sigma ...ck Belt (SSBB) Six Sigma offers many techniques and strategies to improve an organization's processes. This course covers the strategic and tactical special design tools that can be utilized as a Six Sigma team designs products, processes, or services. Strategic special design tools like Porter's five forces model, portfolio architecting, and set-based design can be used to achieve  more...

Sustaining Competitive Advantage ...he competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their strength around three key strategic areas: competitive positioning, core competence, and talent. By  more...

Using Lean for Perfection and Quality Using Lean for Perfection and Quality Lean methodology comprises a powerful set of tools designed to optimize perfection and quality in a manufacturing or service organization. 5S is a tool for organizing and creating a productive work environment. Hoshin Kanri deals with strategic direction and management to ensure creation of value in products and processes. Jidoka helps identify and solve  more...

UNIX Systems Management UNIX Systems Management UNIX To outline UNIX performance monitoring and disaster recovery strategies and techniques in UNIX  more...

Managing and Deploying Six Sigma ...ma deployment issues, develop business-aligned deployment strategies, ensure continued buy-in from top management, and integrate metrics for continuous feedback and review into your plan. This course addresses all of these challenges, as well as how to manage change during and after Six Sigma deployment. It focuses on a systemic, long-lasting deployment, and on delivering promised business  more...

Windows Server 2003 Managing Disaster Recovery Windows Server 2003: Managing Disaster Recovery Microsoft To discuss the processes and considerations for preventing, preparing for, and implementing recovery strategies for system failures  more...

Customer-Focused Management Customer-Focused Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the  more...

Introducing Cloud Computing Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...

Strategies for Communicating with Tact Diplomacy ...Strategies for Communicating with Tact & Diplomacy Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through  more...

Cash Flow Mgmt Essentials for Non-financial Professionals Cash Flow Mgmt. Essentials for Non-financial Professionals Cash flow management involves monitoring, analyzing, and adjusting your business's cash flows to maintain a steady flow of cash available for your activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while  more...

Communication Strategies for the Remote Employee ...Strategies for the Remote Employee With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move forward in  more...

Motivating and Optimizing Performance Motivating and Optimizing Performance As teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but  more...

Fostering Effective Communication and Collaboration Fostering Effective Communication and Collaboration You have a team established and everyone is committed to the team goals. However, a common focus is not always enough to help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and  more...

The Voice of Leadership Effective Leadership Communication Strategies ...e Voice of Leadership: Effective Leadership Communication Strategies How effectively leaders accomplish the objectives of sharing vision and plans, delegating, coaching, and motivating people depends on how well they can adapt their leadership communication style to suit the situation. Leaders who adopt a complementary style that helps communicate their objective increase productivity,  more...

Creating Sustaining a Customer-Focused Organization Creating & Sustaining a Customer-Focused Organization To create a customer-focused organization, you need an in-depth understanding of what types of customer-focused tools and solutions are available. And you must know the level of customer focus that you're seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with  more...

Fundamentals of Purchasing Vendor Management ...general knowledge of common purchasing considerations and strategies and their impact on purchasing activities at the departmental level. Equipping purchasing personnel in this way can help organizations save on purchases and build more rewarding vendor relationships. This course provides an overview of the purchasing and vendor management functions within an organization, introduces the stages  more...

Porfessionalism Business Etiquette Personal Accountability ...es the importance of personal accountability and outlines strategies for developing a personal accountability framework. This helps empower you to be your own boss, set your own standards, and carry yourself with professionalism and confidence. It provides you with techniques to set appropriate goals based on your abilities and available resources. And it shows you how to develop an action plan  more...

CISSP Domain Business Continuity Disaster Recovery Planning CISSP Domain: Business Continuity & Disaster Recovery Planning (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Business continuity is an essential part of any enterprise. When a disaster occurs, it is imperative that a company be prepared, and has policies and people in place to step in and restore  more...

Operations Supply Chain Management ...all strategy, organizations also employ many supply chain strategies to survive and compete in a dynamic and competitive marketplace. However, it is also essential from an organization's point of view to use effective performance measures to ensure continuous improvement of the supply chain and also to set directions of its current supply chain strategies. This course provides a basic  more...

Operations Management Product Service Management Operations Management: Product & Service Management Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service  more...

Marketing Essentials Planning and People ...mportance of recognizing the difference between marketing strategies and marketing tactics is also discussed, as well as how strategy and tactics should complement each other in any marketing activity. This course will also offer insight into key planning activities such as research, budgeting, development and evaluation. Finally, the importance of employee engagement and internal branding are  more...

Marketing Essentials Place Marketing Essentials: Place Getting your products and services into your customers' hands is not a simple task; a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with  more...

Marketing Essentials Promotion ...roducts and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This course will provide insight into how to design promotional strategies and campaigns  more...

Operations Management and the Organization Operations Management and the Organization Operations management plays a vital role in producing and delivering goods and services to customers. It involves designing, planning, directing, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the  more...

Applying Lean in Service Manufacturing Organizations Applying Lean in Service & Manufacturing Organizations Experts say that becoming a Lean enterprise is largely culture-related. An organization's culture dictates how people work, their attitudes toward work and change, their relationships with each other and management, and the way change is introduced and implemented. Any company that wants to make sustainable improvements can benefit from  more...

Critical Thinking Essentials What is Critical Thinking Critical Thinking Essentials: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a  more...

Critical Thinking Essentials Applying Critical Thinking Skills Critical Thinking Essentials: Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or  more...

Deploying Windows 7 Using Lite-Touch Installation ...trator Microsoft provides many different deployment strategies for deploying Windows operating systems and applications. Recently Microsoft released the Microsoft Deployment Toolkit 2010, which provides faster deployment times using standardized desktop and server images to client machines within a network. Deployment Administrators can perform Lite-Touch Installations or Zero-Touch  more...

Reducing Waste Streamlining Value Flow Using Lean ...xists, and what causes it. There are practical and simple strategies for dealing with each type of waste, thereby reducing harmful effects on a company and improving overall performance and quality. This course will introduce the learner to some of the Lean tools used for identifying wastes and streamlining the value flow and how these can be used in organizations. The course will examine  more...

CompTIA Security 2008 Authentication Methods CompTIA Security 2008: Authentication Methods CompTIA SY0-201 CompTIA Security 2008 Edition Developing authentication methods that ensure that a user is who they claim to be has been a challenge for administrators since shared networking was first introduced. There are many authentication models and strategies available today. This course introduces the learner to the concepts of AAA,  more...

CompTIA Server 2009 Disaster Recovery ... or major business disruptions. This course covers backup strategies and archiving data, so that there are copies available in the case of a major breakdown of your information infrastructure. It also explains procedures for restoring data and discusses various types of backup, such as full, incremental, and differential along with the common media used for backup, such as hard disks and  more...

First Time Manager Understanding a Manager s Role First Time Manager: Understanding a Manager's Role Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different.  more...

Administrative Professionals Representing Your Boss Administrative Professionals: Representing Your Boss As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an  more...

Monitoring Backups Recovery in Windows Server 2008 ... maintenance and the configuration of backup and recovery strategies including the use of Directory Services Recovery Mode (DSRM) to perform an authoritative or non-authoritative Active Directory restore. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the requirements for the  more...

CompTIA Security 2008 Wi-Fi Remote Access CompTIA Security 2008: Wi-Fi & Remote Access CompTIA SY0-201 CompTIA Security 2008 Edition Remote access is becoming more and more prevalent in today's working world. The telecommuter has become the daily businessperson of today. Plane trips, hotel stays, and long distance meetings have made the need for wireless networking and wireless security paramount. This course examines wireless  more...

Administering Linux System Tasks Backup Strategies Administering Linux System Tasks & Backup Strategies CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux Recognize the steps for administering Linux system tasks and implement suitable backup strategies and schedules.  more...

Patch Mgmt Securing Monitoring Servers in Win Server 2008 ...ironment. This course discusses planning patch management strategies using Windows Server Update Services as well as monitoring the performance and security of servers using the Reliability and Performance Monitor tool and Windows System Resource Manager. This course is one in a series that covers the objectives for Microsoft exam 70-646 PRO: Windows Server 2008, Server Administration. Passing  more...

Windows Server 2008 Management Delegation Windows Server 2008 Management & Delegation Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Many new features have been introduced with Windows Server 2008 that make managing servers easier. The new Server Manager is an MMC console that integrates several management tools into a single intuitive interface and Windows PowerShell is a new command-line  more...

The Consumer Electronics Industry Overview Version 1 ...ves. But top industry players are able to adopt effective strategies to remain successful. For example, they might focus on improving their business and manufacturing processes in order to reduce their costs and thereby absorb the lower prices demanded by the market. Or they might increase their investment in research and development to address rapid technological change. This course is  more...

The Aerospace Defense Industry Overview Version 1 The Aerospace & Defense Industry Overview: Version 1 The aerospace and defense sector is an international multi-billion dollar industry. Key stakeholders include aircraft and aircraft component manufacturers, civil and military avionics service providers, governments, and privately funded research and development organizations. These organizations deliver aircraft and their components, as  more...

The Capital Markets Industry Overview Version 1 ... developing markets, industry players are adopting unique strategies to succeed in the aftermath of the financial crisis. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the capital markets Industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the capital markets industry and  more...

The Chemicals Industry Overview Version 1 The Chemicals Industry Overview: Version 1 The chemicals industry is comprised of thousands of companies throughout the world that use basic raw materials to produce chemicals that have commercial value to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and  more...

The Broadcasting Entertainment Industry Overview Version 1 The Broadcasting & Entertainment Industry Overview: Version 1 The Broadcasting & Entertainment Industry is tasked with engaging its consumers with new and traditional forms of entertainment. The industry players deliver films, television programs, music, radio programs, electronic media, books, news, and an ever expanding array of entertainment products. It provides its customers throughout  more...

The Banking Industry Overview Version 3 ...re innovative products, the industry players adopt unique strategies to overcome these challenges and move forward to deliver financial objectives to people and organizations. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the banking industry, and strategies employed to meet some of those challenges. It identifies the main  more...

The Utilities Industry Overview Version 1 The Utilities Industry Overview: Version 1 The utilities industry is essential to modern living and the modern economy. It provides safe sources of drinking water, proper sewage disposal, and reliable heat sources for homes and businesses. It also provides a reliable source of electrical energy to operate the machinery, equipment, and appliances that are vital to a region's prosperity and  more...

The Retail Industry Overview Version 3 ... no matter where they live. Industry players adopt unique strategies to overcome these global challenges in order to offer customers the right products at the right time for the right price. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the retail industry, and strategies employed to meet some of those challenges. It will  more...

The Education Industry Overview Version 1 ...to changing economic needs. Industry players adopt unique strategies to overcome these challenges by forming education partnerships, adapting to new technologies, and developing customized and personalized learning programs. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the education industry, and strategies employed to  more...

The Telecommunications Industry Overview Version 3 ...mentum to their growth, the industry players adopt unique strategies to overcome these challenges and move forward to connect people to people and organizations. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the telecommunications industry, and strategies employed to meet some of those challenges. It identifies the main  more...

The Insurance Industry Overview Version 3 ...anging customer demands. Insurance companies adopt unique strategies to overcome these challenges and to propel growth and market share in a global environment. This course helps learners understand key concepts, terminology, issues, and challenges associated with the insurance industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the insurance  more...

The Federal Government Industry Overview Version 3 ...ions, and their respective federal governments, all adopt strategies to overcome the challenges they face that can stagnate services, overextend budgets, cause intradepartmental barriers, and impede hiring the best employees. Federal governments are continually driven to find solutions through improving service delivery, reducing costs, opening departmental barriers, and attracting a talented  more...

The Information Technology Industry Overview Version 3 ... associated with the information technology industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the information technology industry and its business drivers, and review the key aspects of the industry business model, its competitive environment and the current trends in the industry. Finally this course outlines some key challenges that this  more...

Diversity and You ...d others view the world. Your ability to use a variety of strategies to effectively deal with diverse situations in and out of the workplace is very important. Equally important is the ability to share these effective strategies openly, to leverage the diversity that exists within the organization. This course identifies strategies to help you become aware of your attitudes toward diversity;  more...

Maintaining an Engaging Organization ... ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course explains how to identify what does and does not motivate employees and introduces tools you can use to assess levels of motivation. It also shows how  more...

Developing a High-Performance Organization Developing a High-Performance Organization Helping your organization to reach its full potential is among your most important responsibilities as a leader. In a modern competitive business environment, tapping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short,  more...

Public Speaking Strategies Preparing Effective Speeches ...Strategies: Preparing Effective Speeches The phrase natural born speaker is misleading. While some people are more outgoing and conversational, a well-delivered speech is far from being spontaneous or natural. In fact, effective public speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches you how to  more...

Public Speaking Strategies Confident Public Speaking ...Strategies: Confident Public Speaking Effective speech delivery is crucial to public speaking, as it allows you to showcase your work and communicate with confidence. No matter how much time you've spent perfecting your message, no one will hear it if you are unable to engage your audience, handle on-the-spot challenges, and avoid being disrupted by nerves. This course looks at the  more...

CISSP Domain - Access Control ...logies. You will learn about the latest in authentication strategies and intrusion detection and prevention techniques. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification Consortium (ISC2) for its Certified Information Systems Security Professional (CISSP) certification. The CISSP credential certifies  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...Strategies: Conducting an Internal Analysis When developing competitive marketing strategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your organization have  more...

Competitive Marketing Strategies Analyzing Competitors ...Strategies: Analyzing Competitors To formulate successful competitive marketing strategies for your organization, you need to understand your competitors. Who are your key rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective strategies that can  more...

Competitive Marketing Strategies Selecting Implementing Strategies ...Strategies: Selecting & Implementing Strategies Competitive marketing strategies can help your organization gain market share, minimize the impact of competitors, and increase revenues. These outcomes can only be achieved, however, if organizations understand how to translate their competitive advantages into winning strategies. This course describes the different types of competitive  more...

Information Security Governance Overview ... framework to provide assurance that information security strategies are aligned with the business objectives and consistent with applicable laws and regulations. This course looks at the role of information security governance in an organization, the need for senior management support for all policies and procedures that are put in place, the actual role of the information security manager,  more...

Information Security Governance Strategies Goals ...Strategies & Goals ISACA Certified Information Security Manager Certified Information Security Manager® Many companies realize that their information security is not in the state that it should be. As an information security manager, it will be your role to guide your organization to where information-related risks are controlled and sound information security processes are being  more...

Professional Selling in the Knowledge Economy Simulation ...est your understanding and application of the principles, strategies, and skills that - when integrated into your sales career - will help you reach your personal and professional goals. You are a salesperson for the Paper Docs Company, a leading supplier of all document imaging products and supplies including photocopiers, fax machines, and printers. As a new hire, you will need to make good  more...

IT Strategy Essentials Creating an IT Strategy Plan ...level of alignment between the IT Department and business strategies, it's time to create an IT strategy plan. The plan provides a roadmap of the IT initiatives that create business value and align with business objectives. This course describes steps in developing such a roadmap. It explains how to create an IT vision statement and strategic objectives that follow from that vision. It outlines  more...

IT Strategy Essentials Implementing an IT Strategy .... When this is accomplished, you can execute the required strategies and measure the results. This course not only explains how to communicate your IT plans effectively to different stakeholders but also describes the key steps to take when executing the IT strategy. It points to the importance of developing a business case for each IT initiative, and the benefits of project management to help  more...

IT Strategy Essentials Business IT Strategy Alignment ... IT Strategy Alignment How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure IT and business alignment by  more...

Dealing With Conflict ...n quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In doing so, the leader restores trust and positive working relationships among team members. This course offers you an understanding about what causes conflicts on a team and the important role of healthy communication in handling conflicts. It presents many best practice approaches to resolving  more...

Organizational Behavior Dynamics of a Positive Organizational Culture Organizational Behavior: Dynamics of a Positive Organizational Culture An organizational culture isn't a set of rules or standards, but rather an interactive process - a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values,  more...

Customer-Focused Interaction ... have evolved over time, and so too have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional methods of gaining client feedback, such as from customer satisfaction surveys. Instead, these companies are engaging in real-time conversations with their customers through various technologies, such as  more...

Key Strategies for Managing Cross Functional Teams ...Strategies for Managing Cross Functional Teams Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and  more...

Administering Linux System Tasks Backup Strategies Administering Linux System Tasks & Backup Strategies Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Recognize the steps for administering Linux system tasks and implement suitable backup strategies and schedules.  more...

The Fundamentals of Globalization Managing in a Global Environment ...e in the international market. This course describes some strategies and techniques for managing successfully in a global business. It explains the importance of having a global mindset and how to cultivate one so that you can carry out your responsibilities effectively - even with the added complexity of different cultures. The course also describes which managerial styles and techniques work  more...

The Fundamentals of Globalization Analyzing the Global Environment The Fundamentals of Globalization: Analyzing the Global Environment A global organization needs to be sensitive to the environmental factors that shape national and global markets. Awareness of conditions at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate.  more...

The Fundamentals of Globalization Strategies fo Globalization ...Strategies fo Globalization Global strategies can range from adapting your standard products or services for local needs to obtaining cost advantages by producing in low-cost bases and selling in the most lucrative markets. Opportunities for achieving competitive advantage abound in the global marketplace. However, you must be able to determine which strategies will harness those  more...

Importing and Exporting Data and Data Presentation in Access 2007 ...ng data, and also provides a variety of data presentation strategies. With Access 2007 you can link to, or import data and objects from external sources such as other Access databases, Excel spreadsheets, text files, XML files, and SharePoint lists. You can also export data and objects from an Access 2007 database to external sources. This course explains and demonstrates the various methods of  more...

Cicso IINS 1 0 Mitigating Layer 2 Attacks Cicso IINS 1.0: Mitigating Layer 2 Attacks Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Like routers, both Layer 2 and Layer 3 switches have their own set of network security requirements. Access to switches is a convenient entry point for attackers who are intent on illegally gaining access to a corporate network. With  more...

Operations Management Forecasting Capacity Planning Operations Management: Forecasting & Capacity Planning Customer demand for products and services changes constantly. Forecasting and capacity planning ensure that resource are managed so that customer demand is met in the right amount, at the right time, with the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand.  more...

The Oil and Gas Industry Overview Version 3 ...umers throughout the world. Industry players adopt unique strategies to overcome the challenges of supplying a non-renewable resource by finding new resources with improved technological, business, and diversification strategies. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the oil and gas industry, and strategies  more...

The Pharmaceutical Industry Overview Version 3 ...lth officials or consumers. Industry players adopt unique strategies to overcome the many challenges they face in addressing the prevalent health issues of our times. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the pharmaceutical industry, and strategies employed to meet some of those challenges. It will identify the  more...

The Food Beverage Industry Overview Version 3 The Food & Beverage Industry Overview: Version 3 The Food and Beverage Industry encompasses the production, processing, distribution, and sale of food and beverages to consumers. The industry is made up of a wide range of organizations from farmers who produce the raw material, to companies who process and package branded products, to retailers who supply food and beverages to their  more...

The Biotechnology Industry Overview Version 1 The Biotechnology Industry Overview: Version 1 Unlocking the potential of biotechnology entails turning scientific knowledge into products that can enhance, and even transform, the conditions of life. A relatively new but growing, global industry, biotechnology involves engineering biological molecules and microbes with desirable new properties. This re-engineering of natural organisms can  more...

Managing Workforce Generations Working with a Mulitgenerational Team ... understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity and view differences as strengths, you will create a more productive, collaborative, and innovative work environment.  more...

Managing Workforce Generations Working with the 21st Century Generation Mix Managing Workforce Generations: Working with the 21st Century Generation Mix Many of the same influences have shaped the lives and work experiences of the newer generations - the Millennials and the Generation Xers. Widespread Internet usage, for example, means that, typically, these generations are adept in technology. Globalization is another shaping influence, with the result that both  more...

IT Project Management Essentials Executing IT Projects IT Project Management Essentials: Executing IT Projects The execution phase in an IT project is when the work gets going and the plan is transformed into action and results. From the start of this phase, it's important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how  more...

Strategic Sales Planning Strategic Sales Planning Who are your target customers? What value propositions are you offering them and why? How do you plan effectively in order to maximize revenues and develop strong customer relationships? The use of strategic sales planning is one way to answer these important questions. Defining and developing an effective sales strategy is an essential part of any sales function and  more...

Meeting the Needs of Your Experts Meeting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

Overcoming Challenges When Managing Experts Overcoming Challenges When Managing Experts Getting the most out of your experts can sometimes be difficult. They might display characteristics that on the surface seem unmanageable. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your  more...

Preparing for an Internal Interview Preparing for an Internal Interview Preparing for an internal interview requires a unique strategy to leverage one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that you  more...

Making a Positive Impression in an Internal Interview Making a Positive Impression in an Internal Interview Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the interview is for an opportunity in your current organization, as you try to answers questions  more...

Negotiation Skills for Sales Professionals Reaching Agreement Negotiation Skills for Sales Professionals: Reaching Agreement One of the most difficult tasks in sales negotiations is overcoming barriers to agreement and closing the deal. Being able to understand and anticipate certain barriers is an essential skill for every sales professional. This course provides instruction on the following barriers to agreement: deadlock situations, a customer who  more...

Dealing with Common Meeting Problems Dealing with Common Meeting Problems Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to  more...

Business Law the Manager s Responsibilities Business Law & the Manager's Responsibilities Do you know what your legal responsibilities are as a manager? Do you know that in certain circumstances you may be held personally responsible for the actions of others? How can you protect your organization and yourself when dealing with legal issues? As a manager, knowing the answers to these questions can help you make decisions that are  more...

Managing Attitudes During Difficult Times Managing Attitudes During Difficult Times Employees may experience fear, anxiety, and frustration when their company is going through difficult times. If employees' attitudes suffer, so too does their performance. You must take steps to keep employees engaged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in  more...

Evaluating Supplier Performance Managing Supplier Relationships Evaluating Supplier Performance & Managing Supplier Relationships Evaluating the performance of your suppliers and maintaining mutually fulfilling relationships with them are essential activities in supplier relationship management. There are many types of supplier-related problems that you may have to deal with, and effective purchasing personnel use key performance criteria to analyze and  more...

A Foolproof Method for Conduting a Job Search ...urse provides a treasure trove of new ideas, cutting-edge strategies and surefire techniques to help you stand out from the crowd and get the job you really want. By the end of the course, you will have all the information you need to uncover the hidden job market. You`ll be able to design a job search plan, customized to your individual needs, to give you maximum results in the shortest time.  more...

How to Interview Like a Professional ...urse provides a treasure trove of new ideas, cutting-edge strategies and surefire techniques to help you stand out from the crowd and get the job you really want. By the end of the course, you will have all the information you need to master interviewing techniques. You?ll learn the top 10 actions you can take to sell yourself and how to handle salary during an interview. You?ll become a master  more...

Getting the Job Offer You Want ...urse provides a treasure trove of new ideas, cutting-edge strategies and surefire techniques to help you stand out from the crowd and get the job you really want. By the end of the of the course, you will have all the information you need to negotiate salaries and perks. Since getting a job is like making a sale, you`ll review and apply the key secrets of top sales professionals to getting the  more...

Just Write! Keeping a Journal .... The class provides a varied assortment of resources and strategies that will enrich your journal. Participants will learn motivational techniques for journal writing. Inspirational tips will provide knowledge necessary to keep writing. Exercises will expand your journal experience. Hint: Start writing today, before the first class. To begin a first journal, use an inexpensive spiral-bound  more...

Learn TopDog Search Engine Analyzer Submitter From An Expert Learn Everything You Need To Know About The TopDog Search Engine Analyzer/Submitter  more...

Architecting Web Content (Master Class)-Self Directed ...guidelines, and you will look at some effective marketing strategies. Each week, you will work through online lessons, research projects, discussion questions, and review tests. This will make sure that you are learning the materials effectively. At the end of the course, you will complete a course project that will integrate the concepts of the course and will tie it all together for you. You  more...

A Fast Track Approach to Making Money as a Freelance Writer (Self-Directed) Designed to aid individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies  more...

Advanced Information Page Creation Critique and Analysis A well done "information page" or "content-rich page," will help put you at the top of the search engines.  more...

Electronic Commerce: Strategies Professional Level One of the most detailed courses available on the subject. This course covers several strategies related to building the small or full scale e-commerce enabled business enterprise.  more...

Best Practice Strategies for Involving Parents Delves into proven ideas to help children do better in school.  more...

LBD: Behavior Reduction and Challenges Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.  more...

Teaching Math: An Individual Thing Puts forth a sequence of strategies which will provide teachers with an orderly plan for approaching the learning problems learners bring to the classroom that significantly impede their abilities to have successful experiences in mathematics.  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days With Software The key to generating free, targeted traffic to your web site comes with achieving a top ranking.  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days ...d entrepreneurs to large business owners. You will learn strategies to improve search engine positioning process by analyzing your site and creating supplemental pages. Search Engine Commando will provide you with valuable information about your rankings in the search engines and will inform you when those rankings change. However, before Search Engine Commando can ?do its stuff? and for the  more...

Instructor Led-Search Engine Training Workshop ...urse? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional seeking fast results? ? a home-based entrepreneur need of a simple learning aid? ? a student with limited budget? ? looking for cost-effective training for your staff? 3. How is the program administered? The entire program is delivered  more...

Search Engine Training Workshop-Self Directed ...urse? This course is designed for anyone wanting to learn strategies to improve search engine positioning process for their Website. Are you? ? a professional seeking fast results? ? a home-based entrepreneur need of a simple learning aid? ? a student with limited budget? ? looking for cost-effective training for your staff? 3. How is the program administered? The entire program is delivered  more...

eMarketing 1.1 ...models Internet history and statistics Banner Advertising strategies Banner advertising design E-mail techniques and strategies E-Mail problems and challenges Writing styles for e-mail Use of HTML and text in e-mail Ethics in e-mail marketing Mailing list criteria for e-mail marketing Integration of online and conventional marketing eMarketing definitions and terms Permission marketing models  more...

Advanced e-Mail Marketing The Advanced e-mail Marketing Course provides a contemporary and comprehensive learning program for e-mail marketing. The course is designed for marketers with a general knowledge of e-marketing techniques and processes. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a  more...

Certified eMarketing Associate Certification (CeMA) A professional marketing certification that demonstrates competency in eMarketing. NOTE: This is not a course. If you need training enroll in either eMarketing 1.1 or Advanced E-Marketing. The CeMA certification is a substantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes,  more...

Master Search Engine Optimization Competencies for Web Developer (MSEOC) ...ternet search engines continue to evolve and with it, the strategies for effective web site promotion and marketing. Search engine submissions when done by certified professionals will result in significant search engine rankings for your personal or your client`s website. Web certification standards, especially as it relates to qualifying a search engine placement service, which guarantees top  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Access 2000 This course teaches students the basic database elements, good database design, Microsoft Access tools, and database maintenance and security, among many other skills. This course introduces students to basic elements that compose an Access database and strives to broaden and develop the database design skills that they already possess. Students will start out by learning what a database is and  more...

Access 2000 Expert ...o be used as a development tool. The course also teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database. Finally, various maintenance features are covered in the course, teaching students ways to better manage multi-user databases. The material is presented through explanatory text, real-world scenarios, interactive  more...

Access 2000 Level 3 ...o be used as a development tool. The course also teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database. Finally, various maintenance features are covered in the course, teaching students ways to better manage multi-user databases. The material is presented through explanatory text, real-world scenarios, interactive  more...

Access 2000 MOUS This comprehensive course teaches students both the basic and the more advanced elements that compose an Access database. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This comprehensive course teaches students both the basic and the more advanced  more...

Access 2002 This course introduces students to the basic elements that compose an Access database. Students will learn what a database is and how an effective database should be designed and set up. As the course becomes more advanced, students will use Microsoft Access as a development tool. The course strives to broaden and develop the basic database skills that students already possess. This course  more...

Access 2002 MOUS This course introduces students to the new features in Microsoft Access 2002 that set it apart from Access 2000. This includes speech recognition and the new Task Pane, as well as basic elements that compose an Access database. As the course becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access and how to  more...

How To Master Business Writing ...hey`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes, proposals, reports, and press releases. It also reviews basic spelling, punctuation, and grammar rules. It  more...

Microsoft Access 2002 Expert ...o be used as a development tool. The course also teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database. Finally, various maintenance features are covered in the course, teaching students ways to better manage multi-user databases. The material is presented through explanatory text, real-world scenarios, interactive  more...

Microsoft Access 2002 Level 3 Students will be introduced to advanced features and gain a more complete understanding of how to effectively create and use the primary database objects in Access. Various maintenance features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess.  more...

Office 2000 Advanced ... reports, and data access pages. The course also teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database. Mastery of Microsoft PowerPoint 2000 will empower an experienced user to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for delivery in many different  more...

Building a Successful Team Course description -- Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama ™s development and give you Strategies and Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your  more...

Coaching and Counseling Course description -- It would be na ve to think that all employees have the skills necessary to succeed without even being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees.  more...

Creating a Strong Leadership Team ...eam that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving issues to keep leaders focused and aligned. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Interviewing Skills for Job Candidates ... gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera ™s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and how to negotiate the best offer if you are selected.  more...

Managing Disagreement Course description -- Conflict comes in all formsa from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working  more...

Managing Negative People Course description -- Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity  more...

Managing Projects ...Strategies and Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts, assessing and  more...

Managing Your 401 k Course description -- More and more companies are providing a 401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding  more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

Moving from Trainer to Performance Consultant ...nt can be difficult if you aren ™t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this  more...

Overcoming the Loss of a Loved One ...Strategies and Tips in this course will help someone learn how to understand the impact of losing a loved one and anticipate the emotions they can expect to experience. There are tools to help the bereaved accept the loss and define ways to deal with IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this  more...

Recognizing and Avoiding Burnout ...Strategies and Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own  more...