Instructor Led Strategy Training in United Arab Emirates - Training Resources

Strategic Logistics Planning and Management ...he strong link between an organization a a s logistics strategy and its competitive advantage. Understand the challenges of managing logistics and supply chains. Develop a customer-focused orientation in managing logistics. Identify the performance drivers of supply chains and their impact on responsiveness and efficiency. Identify the major network designs and match the best design  more...

Certified Training Professional - Training and Development ...ing through particular emphasis on aligning training with strategy, marketing training within the organization and partnering with managers and supervisors. List the strategic, tactical and administrative competencies of the training professional. Use appropriate methods to conduct a Training Needs Analysis (TNA). Examine ways to select and coach internal trainers and Subject Matter Experts  more...

Customer Relationship Management - Sales and Marketing Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact.  more...

Key Account Management Establishing Profitable Customer Relationships - Sales and Marketing Improve margins and keep more profit. Prioritize their efforts for maximum results. Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value. Lead the buying process and close more sales. Improve human capital utilization. Identify, evaluate and prioritize opportunities for business and relationship development.  more...

Strategic Sales Planning and Territory Management - Sales and Marketing Analyze the process of sales planning and territory management. Practice the effective ways of setting goals, developing sales activities and managing time effectively. Use relevant tools for route structuring and territory management. Comprehend the methods of effective territory management and strategic selling. Revise sales strategies and provide proper sales training for sales force.  more...

Hospitality Events and Conferences Management - Public Relations Plan and prepare for events and conferences in a professional way. Organize the different functions in the event or conference. Control the different scientific and social activities in the event or conference. Prepare the estimated budget for the conference. Plan and organize different kinds of exhibitions.  more...

Internet and Web Marketing - Sales and Marketing Reach their buyers directly, establishing a personal link with current and prospective customers. Reach niche buyers with targeted and effective messages. Publish content people want to read and that search engines reward with high rankings. Understand how tools like blogs, podcasts, webcasts and social networking can be used to enhance their online presence. Do a step-by-step approach for  more...

Customer Service Excellence By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...

Retail Management - Sales and Marketing By the end of the program, participants will be able to: Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...

Managing and Coordinating Training Proactively - Dubai and Beirut By the end of the program, participants will be able to: Distinguish between the proactive/ strategic approaches of managing training and the traditional/ reactive approach. Use appropriate methods to identify training needs. Design and conduct a training needs analysis. Analyze the components of human performance and determine how managers and/ or the corporate culture may enhance  more...

Customer Loyalty Strategies and Measurement - Dubai By the end of the program, participants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impact-full customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact.  more...

HR KPIs Measuring the Effectiveness of Human Resources - Dubai Beirut Abu Dhabi By the end of the program, participants will be able to: Define metrics and the role they play in measuring the effectiveness of Human Resources. Differentiate between hard and soft metrics in human resources. List and calculate the world class benchmarks which should be used in measuring the effectiveness of recruitment and selection, training and development, compensation and benefits,  more...

Marketing for Better Results - Dubai By the end of the program, participants will be able to: Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing.  more...

Successful Fleet and Transport Management - Dubai Istanbul By the end of the program, participants will be able to: Apply the procedures and techniques needed for the effective management of a fleet (trucks, cars, buses and material handling equipment). Plan and implement effectively all activities related to fleet management and distribution. Manage the organization, personnel, and operational requirements for a successful transportation/  more...

Contract Preparation and Management - Contracts and Projects By the end of the program, participants will be able to: Identify and discuss the major steps involved in the contracting procedures. Develop the scope of work and recognize the implications of a poorly prepared scope. Discuss the contracting strategy including pricing. Select contractors more efficiently. Review the tendering principles and process  more...

Advanced Recruitment and Selection Skills - Human Resources Management ... planning, how to link manpower needs with organizational strategy and the use of key performance indicators in evaluating the recruitment function. Design assessment centers for use in the selection of candidates. Conduct interviews using job profiles and competency models. Produce an interview report which accurately describes the outcome of an interview. Learn the basics of employment  more...

Certified Master Trainer - Training and Development Integrate training with the core competencies and strategy of the organization. Identify the various methods to conduct a Training Needs Analysis (TNA). Write Instructional Learning Objectives (ILOs) and design a training session on a topic of their choice. Deliver a thirty-minute training session and exchange feedback related to their training session.  more...

Six Sigma Quality Applications for Business Growth and Productivity By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and continual improvement. Implement and deploy Six Sigma. Understand organization readiness.  more...

Advanced Public Relations - Public Relations Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

From Planning to Execution A Winning Strategy ...lore essential key managerial components for implementing strategy. Examine and evaluate company best practices to strive for continuous improvement. Revise and develop current policies and procedures to facilitate strategy execution. Learn how information and operating systems enable company personnel to carry out their strategic roles proficiently. Learn how to tie rewards and incentives  more...

Developing and Implementing the Business Plan - Management By the end of the program, participants will be able to: Appreciate the critical importance of a well thought-out business plan for the success of the organization. Analyze the business environment and define the most appropriate goals and strategies. Choose and implement tactics and programs designed to maximize operational success. Develop a practical plan that will enable management to  more...

The Strategic Marketing Plan Objectives: By the end of the program, participants will be able to: Define the concept and scope of strategic marketing. Understand the process of strategic planning. Apply the techniques used in preparing the strategic marketing plan. Develop the components of strategic marketing planning.  more...

Customer Service Excellence: How to win & keep customers Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...

Advanced Selling Strategies Objectives: By the end of the program, participants will be able to: Respond to customers' needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customers' objections and closing the deal. Gain awareness of the professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term  more...