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AT&T Certificate for Call Center Team Leaders ...es and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Knowing what does Team leader means. How to communicate effectively with your team. Master the sense of the quality  more...

AT&T Certification for Supervisors ...es and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: The relationship between data and decision making process "WISDOM" Master the art of Capacity Planning and Forecasting in  more...

AT&T Certification for Managers ...es and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: How to integrate the contact centre vision into strategy "goal setting formula" Fundamental of project management in call  more...

Conflict Resolution Getting along in the Workplace ...evelop effective techniques for intervention strategies. Strengthen staff trust and morale. Become more confident of your ability to manage conflicts to enhance productivity and performance. Program Contents: The positives and negatives of conflict. Types of conflict. The Johari Window. The five stages of conflict. Your conflict resolution style. The Communication Funnel.  more...

AT&T Certificate for Call Center Team Leaders ... highly valued resources with the intent of continuing to strengthen leadership abilities. This helps you enhance your overall value to the business. The result: better-trained professionals with improved abilities to solve problems and manage change. We ll help you with training, designed to help improve the skills and professional capabilities of your Contact Center personnel. Our  more...

AT&T College of Call Center Excellence For Agents ...eagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve your entire Contact Center performance. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Knowing the real story behind the Contact Center industry. Understanding the art of service our  more...

Advanced Presentation Skills Workshop Are Presentations important in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management  more...