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From The Customer Service Training Institute
Corporate Group Customer Service Training
... advanced customer service techniques, is based on a self study concept which carries many benefits for groups and companies.
The self study format allows everyone to get the training they need without taking time off from work or incurring the high cost of seminars or scheduled classes. The need for a trainer or administrator is also eliminated as the student / employee can take the
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... advanced customer service techniques, is based on a self study concept which carries many benefits for groups and companies.
The self study format allows everyone to get the training they need without taking time off from work or incurring the high cost of seminars or scheduled classes. The need for a trainer or administrator is also eliminated as the student / employee can take the
more...
Call Center Agent Training Certificate Program
... like all of our training programs, is designed in a self study format so that the student can proceed at his or her own pace and on their own schedule. Excellent results can be achieved with training time in blocks of at least 15 minutes so this training is perfect for those with tight or irregular schedules!
Instant download of all module enables the student to get started within minutes!
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... like all of our training programs, is designed in a self study format so that the student can proceed at his or her own pace and on their own schedule. Excellent results can be achieved with training time in blocks of at least 15 minutes so this training is perfect for those with tight or irregular schedules!
Instant download of all module enables the student to get started within minutes!
more...
Self Study Customer Service Training Course
...e Customer Service Training Institute, a provider of self study customer service training materials, has a 6 manual self study program that will give anyone the skills they need to improve their communication skills, improve customer satisfaction, and increase sales.
This course, which covers both basic and advanced skills, will provide training in customer service basics, conflict
more...
...e Customer Service Training Institute, a provider of self study customer service training materials, has a 6 manual self study program that will give anyone the skills they need to improve their communication skills, improve customer satisfaction, and increase sales.
This course, which covers both basic and advanced skills, will provide training in customer service basics, conflict
more...
From ABC Training Solutions Ltd
Time Management self help program
Introduction
Poor use of time creates problems not only for you, but also for those that you work with: under-performance, job dissatisfaction, work overload and stress. The key to improving time management skills is to accept that YOU are responsible for your own use of time. It is only then that you are in a position to make things better for yourself.
There are many benefits to good time
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Introduction
Poor use of time creates problems not only for you, but also for those that you work with: under-performance, job dissatisfaction, work overload and stress. The key to improving time management skills is to accept that YOU are responsible for your own use of time. It is only then that you are in a position to make things better for yourself.
There are many benefits to good time
more...
Magic Meetings self help program
Introduction
Most meetings occur too often, last too long and achieve too little! Managers can spend between 25% and 50% of their working week attending, or preparing for, meetings, with up to a third of that time wasted. Consider all this time in terms of cost to your company - participantsa salaries, time better spent achieving other goals, negative feelings and drop in morale. Meetings
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Introduction
Most meetings occur too often, last too long and achieve too little! Managers can spend between 25% and 50% of their working week attending, or preparing for, meetings, with up to a third of that time wasted. Consider all this time in terms of cost to your company - participantsa salaries, time better spent achieving other goals, negative feelings and drop in morale. Meetings
more...
Assertiveness Influencing self help program
...nd also how you feel about yourself afterwards. This self study program concentrates on the skills of the HOW, the assertiveness and the influencing.
Sometimes we need assertiveness and influencing most when getting difficult messages across to colleagues - from dealing with anger down to diplomatically telling a team member that they've put the stapler back in the wrong place (for the 4th
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...nd also how you feel about yourself afterwards. This self study program concentrates on the skills of the HOW, the assertiveness and the influencing.
Sometimes we need assertiveness and influencing most when getting difficult messages across to colleagues - from dealing with anger down to diplomatically telling a team member that they've put the stapler back in the wrong place (for the 4th
more...
Present It self help program
... rounds with Mike Tyson.
This presentation skills self-study program has been written with the novice Presenter in mind. It is an invaluable source of tips, tactics and skill processes to work through, and also a great tool to refer to when preparing to deliver presentations in your business career and personal life. The presentation skills program is structured in a logical manner, from
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... rounds with Mike Tyson.
This presentation skills self-study program has been written with the novice Presenter in mind. It is an invaluable source of tips, tactics and skill processes to work through, and also a great tool to refer to when preparing to deliver presentations in your business career and personal life. The presentation skills program is structured in a logical manner, from
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From Make Me Happy!
Happiness Home Study
How do you respond to stress?
Do you think you can be more happier?
Do you want to learn how to handle stress?
Did you know that you can learn how to be happy?
Do you know that "happiness" is a practice, just like anything else?
Dr. Aymee, CEO of the American Happiness Association and the Sustainable Happiness Expert wrote this book to help you become the happiest you could be. Learn to be
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How do you respond to stress?
Do you think you can be more happier?
Do you want to learn how to handle stress?
Did you know that you can learn how to be happy?
Do you know that "happiness" is a practice, just like anything else?
Dr. Aymee, CEO of the American Happiness Association and the Sustainable Happiness Expert wrote this book to help you become the happiest you could be. Learn to be
more...
From Alternative Therapies
Body Massage course for friends and family
...
How will it be studied?
There are two distinct areas of study in Massage:
The theory of Massage - this can be learnt in the comfort of your own home
The practice of Massage - Here is how we will teach you:
You are able to see the strokes again and again - in slow motion or freeze frame if your playback equipment allows it
Once you have practiced and know the sequence, you may visit
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...
How will it be studied?
There are two distinct areas of study in Massage:
The theory of Massage - this can be learnt in the comfort of your own home
The practice of Massage - Here is how we will teach you:
You are able to see the strokes again and again - in slow motion or freeze frame if your playback equipment allows it
Once you have practiced and know the sequence, you may visit
more...
From S&N Hayakawa Enterprises Pvt Ltd
Distance Education Course
As more and more students across India show interest in learning Japanese, to make every one of them learn Japanese easily, we have come out with a Distance Education Course to help them learn Japanese Language at home.
The Course materials consist of a Multimedia CD & Text Books, which contains reading, writing, listening and spoken comprehension material for learners of Japanese Language to
more...
As more and more students across India show interest in learning Japanese, to make every one of them learn Japanese easily, we have come out with a Distance Education Course to help them learn Japanese Language at home.
The Course materials consist of a Multimedia CD & Text Books, which contains reading, writing, listening and spoken comprehension material for learners of Japanese Language to
more...
From CorNu Enterprises
How To Hire The Right People
People are the most important resource in any business. Making a poor hiring decision can have a major financial impact on your business. In this module, you will study how to properly screen, assess, and hire employees who will make a solid contribution to your business. In addition, you will to learn how to handle employee terminations in a professional manner. This product module is available
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People are the most important resource in any business. Making a poor hiring decision can have a major financial impact on your business. In this module, you will study how to properly screen, assess, and hire employees who will make a solid contribution to your business. In addition, you will to learn how to handle employee terminations in a professional manner. This product module is available
more...
Management and Leadership Skills
The success of your business will depend heavily on your ability to manage, direct, and motivate your employees. In this module, you will study skills and techniques that will help you be an effective manager of people. This module is available as a download.
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The success of your business will depend heavily on your ability to manage, direct, and motivate your employees. In this module, you will study skills and techniques that will help you be an effective manager of people. This module is available as a download.
more...
