Online Styles eLearning Training

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, more...

Appreciating Personality Differences Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style more...

Excel 2002 This course introduces students to basic spreadsheet features and acquaints them with the tools used in Microsoft Excel 2002. As the course becomes more advanced, students will learn how to customize workbooks by changing worksheet attributes, use lists to store and organize data, use functions in financial and logical formulas, and format worksheets using AutoFormat and predefined styles. more...

Microsoft Excel 2002 Level 2 This course introduces students to an additional set of basic spreadsheet features and acquaints students with the tools used in Microsoft Excel 2002. Some skills taught are customizing workbooks by changing worksheet attributes, using lists to store and organize worksheet data, using functions in financial and logical formulas, and formatting worksheets using AutoFormat and predefined styles. more...

Microsoft Windows 98 Power User This course is for users who want to take advantage of the most advanced features and capabilities of Windows 98. At the completion of this course participants will learn to connect to the Internet with Internet Explorer; send e-mail messages with Outlook Express; configure their computer to suit individual work styles; maintain files by timely backup of a hard drive, restoring files and updating more...

Advanced Customization in Excel 2003 To demonstrate how to customize Excel workbooks and the Excel 2003 application End users seeking proficiency in the use of Microsoft Excel 2003 at an advanced level or seeking to obtain Microsoft Office Specialist (MOS) certification in Microsoft Excel 2003 at Expert level or an equivalent more...

Microsoft Office 2000 - Beginning Excel To provide an introduction to the core concepts of Microsoft Excel 2000 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel more...

Up and Running with Visio 2000 To guide the home user or end-user through the basic concepts of working with stencils, templates, and charts in Microsoft Visio 2000 Home users, end-users more...

Communicating Effectively Build Customer Rapport 1 This course will help learners adapt their communication styles to build a successful rapport with others. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Succeeding Through Teamwork Differences Make Great Teams This course explains the importance of collaborating with people who bring different experiences and perspectives to the group. Several tips to minimize conflict and enhance collaboration among people with different backgrounds or work styles are identified. Professionals who want to work more effectively with others to achieve shared goals. more...

Consulting with the Internal Client Simulation Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this more...

Essentials of Internal Consulting You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This more...

Effective Communication Skills ...ist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document more...

Managing Conflict Stress and Time Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage more...

Project Leadership Leading the Project Team Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. The target more...

Project Leadership Communicating Within a Project Team Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders more...

Working Collaboratively Extend Your Influence ...n of this course you will be able to classify influencing styles, identify guidelines for broadening your range of influence through networking and identify guidelines for resolving an impasse. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success. All levels of professionals who want more...

Working with Difficult People Recognize Work Styles ...Styles, is the twelfth of fourteen courses in this curriculum. After the completion of this course you will be able to identify reasons why a person may be problematic to work with and select the most appropriate response to individuals who exhibit specific patterns of behavior. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase more...

Telephone Skills for Business Professionals Simulation You're the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all more...

Making Telephone Calls Count Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer more...

Communicating Clearly Write to be Understood Communicating Clearly: Write to be Understood, is the first of four courses in this curriculum. After the completion of this course you will be able to recognize when writing is appropriate, list the questions in determining a key message, recognize communications that are clear and error free and identify techniques for developing common types of business document. The PrimeCommunication more...

Communicating Clearly Speak to be Heard Communicating Clearly: Speak to be Heard, is the second of four courses in this curriculum. After the completion of this course you will be able to define the steps in the communication process, match the situation and recipient to the most appropriate delivery method and environment, and identify ways of delivering a message so that the meaning is understood. The PrimeCommunication curriculum more...

Presenting Your Ideas Plan for High Impact Presenting Your Ideas: Plan for High Impact, is the third of four courses in this curriculum. After the completion of this course you will be able to list the qualities of a successful presentation, identify the elements of presentation planning, identify strategies for organizing a powerful presentation and distinguish well-designed visual aids from poorly-designed ones. The PrimeCommunication more...

Presenting Your Ideas Captivate Your Audience Presenting Your Ideas: Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay more...

Strategies for Facilitating Critical Thinking Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined more...

What Is Emotional Intelligence Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often more...

The Emotionally Intelligent Leader Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in more...

The Impact of Culture on Communication Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden. Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in more...

The Process of Interpersonal Communications It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of more...

Organizational Behavior Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. more...

Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as more...

Coaching for Business Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and more...

Leading Silent Generation and Baby Boom Workers The two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and more...

Cross-generational Workers in the 21st Century This course deals with preparing the work force generations (silent generation, baby boomers, Generation X, and Generation Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the more...

Managing in a Global Business Environment Companies now face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic more...

Successful Coaching Relationships ...s collaborative framework, the coach uses a repertoire of styles to suit both the situation and the personality of the coachee. This course shows learners what fosters a productive coaching relationship and what prevents such relationships. The course analyzes the role of the coach and examines learning styles to see how adults approach learning tasks in different ways. The target includes not more...

Coaching Skills At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a more...

Coaching Personalities and Teams Simulation You are a marketing manager for Dulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the more...

Delegation Basics Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare more...

Advancing Your Administrative Career Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain more...

Redesigning Your Organization Part II What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process more...

Leadership Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: more...

Managerial Skills and Abilities ...ores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR, Finance, Risk, and Knowledge management functions in an organization. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist more...

Graphic Design Primer This WestNet e-Learning module explores the basics of graphic design, including color theory, readability, page layout, and composition as they relate to Web design. more...

HTML 4 and Cascading Style Sheets HTML and CSS WBT is designed to acquaint users with the features of HTML 4 and enable them to apply styles to Web pages. This course helps the users understand various page layout properties that can be applied to the Web pages using style sheets. End users who want to familiarize themselves with the features of HTML 4 and apply styles to Web pages. more...

Working with Cascading Style Sheets in Dreamweaver MX 2004 To identify how to create and work with cascading style sheets in Dreamweaver MX 2004 Web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX 2004 developers using Macromedia Dreamweaver MX 2004 to create web pages; individuals wishing to obtain the Dreamweaver MX 2004 Developer certification more...

Using Advanced Dreamweaver MX Tools To describe the functions and features of the advanced Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily more...

Working with Images in Macromedia Fireworks MX To discuss how to work with images in Fireworks MX Web designers; graphic designers; home users and end users with an interest in graphic design; Macromedia Dreamweaver MX users and Macromedia Flash MX developers using Macromedia Fireworks MX to create graphics more...

Visual Basic 6 0 Using the Win32 API Part II ...or control. It also describes how to change pen and brush styles by using stock objects and by creating customized pens and brushes. In addition, it explains how to place a text string on a control or form using pixel coordinates. This course also describes the functions used for creating, writing and reading files. It explains how the Windows registry is accessed and manipulated when files and more...

Styling Web Applications To familiarize the learner with style sheets and explain how to style a Web Form Web developers with basic experience using previous versions of Active Server Pages or similar technology, who wish to start working with Microsoft ASP.NET more...

Getting Started with Excel 2002 The Getting Started with Excel 2002 WBT is the first course of the Office XP: Excel 2002 curriculum. This course is designed to provide basic knowledge of Excel 2002. This course provides an overview of the new features of the Office XP suite and Excel 2002. Additionally, the course enables users to identify the components of Excel window and enter data in a worksheet. This course also describes more...

Advanced Features of Word 2002 The Advanced Features of Word 2002 WBT is the second course in the Office XP: Word 2002 curriculum. The course is meant for users who want to proofread Word documents and use advanced Word features. The course describes various search and proofreading tools used for searching text, finding files, and proofreading documents. It also describes how to visually enhance your documents using lists and more...

Advanced Formatting and Navigation in Word 2002 To provide a detailed overview of the advanced formatting and navigation features in Word 2002 Personnel at all levels of the enterprise; advanced end-users seeking proficiency in the use of Microsoft Word 2002; advanced end-users seeking to obtain Microsoft Office User Specialist (MOUS) certification at Expert level in the use of Microsoft Word 2002 more...

Formatting Adding Interactivity to Web Sites The Formatting & Adding Interactivity to Web Sites course is the second course in the Office XP: FrontPage 2002 curriculum. This course is meant for site designers who want to create Web sites using the advanced formatting features in FrontPage and add different components to the site to enhance navigation facilities and user interactivity. The course teaches users how to work with cascading more...

Advanced Data Management in Excel 2002 To provide an overview of the advanced data management and organization features in Excel 2002 End-users seeking proficiency in the use of Microsoft Excel 2002 at an advanced level; end-users seeking to obtain Microsoft Office User Specialist (MOUS) certification in Microsoft Excel 2002 at Expert level more...

Building and Modifying Web Sites in FrontPage 2002 To explain how to build and modify web sites using FrontPage 2002 Anyone wishing to become familiar with FrontPage 2002 at an advanced level or needing to create professional-standard Internet or intranet sites quickly and easily; students who wish to become certified as a Microsoft Office User Specialist more...

Printing Help and Automated Formatting in Word 2007 ...osoft Office Word 2007 provides new features called Quick Styles and building blocks which make it easy to create great looking documents quickly. You can select Quick Styles using the new Live Preview feature to view the different styles before committing the changes. This course demonstrates the use of Quick Styles, building blocks, templates and AutoCorrect features in detail. Previewing and more...

Getting Started with MS Word 2007 This course covers important features and components of the Word 2007 interface. It also teaches the procedures of creating new documents, formatting text, and using different views to customize the display of documents. Additionally, the course teaches how to format paragraphs to enhance readability, create lists to organize text, and use styles to quickly format documents. Users who desire to more...

Working with Web Sites in FrontPage 2003 To demonstrate how to apply themes and styles, and work with shared borders in FrontPage 2003 Anyone wishing to become familiar with FrontPage 2003 or needing to create professional-standard Internet or intranet sites quickly and easily more...

Slide Layout and Design in PowerPoint 2003 To demonstrate how to modify slide layout and design in PowerPoint 2003 presentations Office personnel at all levels; those wishing to become familiar with PowerPoint 2003; those wishing to become certified in the Microsoft Office Specialist Program as Office PowerPoint 2003 Specialist or an equivalent end-user certification more...

Printing Help and Automated Formatting in Word 2003 To describe how to use the Print, Help, and automated formatting features in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent more...

Microsoft Office 2000 - Intermediate Word To provide students with an in-depth knowledge of the functionality of Word 2000 Employees seeking competency in using Microsoft Word 2000; end-users seeking competency in using Microsoft Word 2000 more...

Tracking Categorizing Searching and Printing in Outlook 2003 To demonstrate how to track, categorize, search, and print items in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003 more...

Microsoft Word 97 Intermediate ...ion of Microsoft Word 97, students learn how to work with styles and graphics, merge documents, share Word document information with other programs, and use Word to create a Web site. Performance-based Pre- and Post-Assessments create a custom path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the CBT a great reference tool long after more...

Microsoft Word 2000 Intermediate ...n of Microsoft Word 2000, students learn how to work with styles and graphics, merge documents, share Word document information with other programs, and use Word to create a Web site. Performance-based Pre- and Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the CBT a great reference tool long more...

Advanced Features of Word 2003 ...ur documents by formatting paragraphs and using lists and styles. It also describes various search and proofreading tools used for searching text, finding files, and proofreading documents. In addition, the course acquaints users with creating a custom dictionary, reviewing and comparing documents, and customizing the Word interface. This course is designed for users who want to use the more...

Getting Started With Excel 2003 The Getting Started With Excel 2003WBT is the first course in the Excel 2003 curriculum. It familiarizes the students with the fundamentals of Excel 2003. This course teaches the students how to create and manage workbooks and enter data, and edit data in an Excel workbook. The course also teaches the user to apply various types of formatting and enhancements to data in a worksheet. This course is more...

Web Servers In this WestNet e-Learning module, you will examine the process used in building a Web server solution capable of performing the tasks for which it is designed. more...

Building Web Pages This WestNet e-Learning module covers the creation of basic World Wide Web (Web) pages or Hypertext Markup Language (HTML) documents. more...

ECDL ICDL 4 Module 3 Word Processing - Formatting and Editing in Word 2003 To demonstrate how to use mail merge and automated formatting and editing features in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users more...

ECDL ICDL 4 Module 6 Presentation - Slide Layout and Design in PowerPoint 2003 To demonstrate how to modify slide layout and design and add visuals in PowerPoint 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to attain an more...

Advanced Features of Illustrator 9 This course is designed to acquaint users with the enhanced functionalities of various tools in Adobe Illustrator 9, which are used to create and design texts and graphs, apply masks and filters, and create graphics for the Web. Users who want to familiarize themselves with the advanced features of Illustrator 9. more...

Fundamentals of Photoshop 6 0 The Fundamentals of Photoshop 6.0 WBT is the first course in the Photoshop 6.0 curriculum. This course acquaints users with the features of Photoshop 6.0. Additionally, this course enables users to create and modify images using various Photoshop tools. This course is designed for users who want to learn the basic concepts of Photoshop 6.0, and use it for creating and editing images for the print more...

Macromedia FreeHand MX Part 5 This course build on the knowledge acquired in the previous courses in the Macromedia FreeHand MX curriculum. This course begins with an introduction to symbols. Participants learn to create symbols and how to export and import them. In the second lesson, the Styles panel is covered, as well as how to add and apply styles. Finally, participants learn how to import artwork. Home-users, end-users. more...

Adobe Illustrator CS2 Designing This course teaches fundamental concepts and skills for working with Adobe Illustrator CS2 to enhance artwork. The topics in this course cover commands and tools available in Illustrator to create enhanced illustrations by using paths, masks, text, and typography in the artwork. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations more...

Adobe Illustrator CS2 Beyond the Basics This course teaches advanced effects used for illustrations, printing illustrations, and creating Web files of illustrations in Adobe Illustrator CS2. The topics in this course cover transformation tools, filters and effects, printing options, and exporting illustrations onto the Web. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector more...

Adobe InDesign CS2 Text and Basic Graphics This course teaches various skills required to use text and graphics in Adobe InDesign CS2 documents. In this course, you will learn how to add and modify text and graphics. You will also learn to format and edit text and graphics. Additionally, you will learn how to create reusable styles such as character styles, paragraph styles, and object styles. By the end of this course, you will be able to more...

Strategic Sales - Building the Executive Relationship ...ou will learn how to adapt to the four primary behavioral styles you may encounter in executive sales and you will learn how to build your credibility when selling at the executive level. Additionally you will identify the types of questions you should ask when diagnosing a prospect?s need and you will discover how to create a custom solution based on those needs. Finally you will understand more...

Excellence in Service - Communicating with Customers Virtually In Excellence in Service: Communicating with Customers Virtually you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.  more...

Listening Skills: Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret use and improve body language as a form of communication. Finally it identifies common listening styles so the more...

Delegation: Understanding Delegation In "Delegation: Understanding Delegation " you will learn what delegation is and how to generate a delegation climate in your workplace. Outlining the benefits of delegation and the reasons why it is so important the course then teaches the positive results of delegation as well as how to identify potential delegates and some strategies for managing them effectively. The course encourages more...

Microsoft Word 2002 Expert User This course covers skills particular to the expert user of Word 2002. Advanced text and document handling is covered along with document styles and macros. Learners will cover group editing and document distribution, advanced workgroup collaboration and forms. Lastly, this course will cover tables, indexes and referencing, advanced document navigation and data tables. more...

Microsoft Word 2002 Expert User This course covers skills particular to the expert user of Word 2002. Advanced text and document handling is covered along with document styles and macros. Learners will cover group editing and document distribution advanced workgroup collaboration and forms. Lastly this course will cover tables indexes and referencing advanced document navigation and data tables.  more...

Oracle Developer: Enhancing the User Interface This course is the second in a six-part Oracle Developer series based on Oracle Developer Release 6. This course describes how to create input and non-input items how to create lists of values (LOVs) and editors to support text items and how to create forms using multiple windows and a variety of canvas styles. Additionally this course covers ways to add functionality to items by creating more...

Oracle Reports: Report Fundamentals ...course also introduces the learner to the standard design styles output destinations and execution methods of a report in Oracle Reports. The key features of Oracle Reports such as the Report Builder executables module types the Report editor views Report Builder editor objects and the Reentrant Wizard are also a part of the course. In addition this course will help students learn how to create more...

Oracle Report Builder: Report Fundamentals This course is the first in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the key features of Report Builder building a standard tabular report and report layout styles. In addition this course will help participants learn how to use the Live Previewer store reports and migrate report definitions from more...

Women in Leadership: Leadership Roles and Styles In Women In Leadership: Leadership Roles and Styles you will learn about characteristics of the old and new constructs of leadership and business such as the role gender has played in shaping leadership. In addition you will learn the steps you should follow when addressing barriers to women's leadership as well as the process for encouraging leadership growth in others.  more...

International Business Essentials: The Global Business Environment International Business Essentials: The Global Business Environment gives students an overall view of how the global environment operates how culture affects international business and helps students become familiar with foreign exchange. The program covers various cultural orientations teaches students how to apply foreign exchange rate equations and offers cultural overviews of Africa Asia more...

Interviewing Skills: Preparing for an Interview In Interviewing Skills: Preparing for an Interview participants learn how to prepare themselves to interview a prospective employee. Participants learn to identify factors that are key to the prospective employee's success on the job including fit with your organization's culture and with the communication styles of co-workers. As a result they enter the interview process with data-gathering more...

Advanced Interpersonal Communication: Building Relationships Advanced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions using nonverbal communication and power and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them.  more...

Frontline Leadership: Positively Influencing Workplace Culture Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment addressing negativity and inspiring employee innovation.  more...

Macromedia Dreamweaver MX Part 2 This course teaches the learner how to enhance Web pages created in Dreamweaver MX. Participants are shown how to work with Flash objects. How to create and use styles and templates are also covered. The learner is brought through the steps to create and save frames and Forms. Finally the learner is guided through the steps to test and launch a Web site.  more...

Negotiating: The Negotiation Process Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition this program discusses the different more...

Mentoring: Developing Your Mentoring Skills Mentoring: Developing Your Mentoring Skills offers the student an overview of a mentor's job and competencies how to develop strong mentoring relationships and how to mentor effectively. The program covers steps for choosing mentees elements that make mentoring work and behaviors mentors should avoid. It also covers learning styles how to maximize mentees' learning potential and how to manage more...

Mentoring: Using a Mentor to Your Advantage Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee building a strong mentoring relationship and maximizing the benefits of mentoring. The program covers the mentee's job possible learning styles how to set effective goals and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing more...

Team Participation: Teamwork Fundamentals In Team Participation: Teamwork Fundamentals you will learn to be an effective team member. This course will teach you how to communicate effectively with team members and adapt to their various personality styles. You will also learn the various stages of team building and understand how to overcome common problems that teams encounter.  more...

Team Participation: Resolving Conflict in Teams In Team Participation: Resolving Conflict in Teams participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict they are able avoid many of conflict's negative consequences and maximize its real benefits.  more...

Team Conflict: Resolving Team Conflict Team Conflict: Resolving Team Conflict offers the student information for identifying clarifying and addressing team conflict. The program covers conflict resolution styles identifies types of team conflict and gives guidelines for resolving team conflict.  more...

Microsoft Word 97 Training Word 97 Training will provide the learner with the skills necessary to efficiently use Word 97, Microsoft Office User Specialist (MOUS) certification exam. more...