Online Styles eLearning - Training Resources

eMarketing 1.1 ...ues and strategies E-Mail problems and challenges Writing styles for e-mail Use of HTML and text in e-mail Ethics in e-mail marketing Mailing list criteria for e-mail marketing Integration of online and conventional marketing eMarketing definitions and terms Permission marketing models Legal implications of e-mail marketing E-Commerce promotion tactics E-Commerce strengths and weaknesses Online  more...

Leadership and Teamwork ... introduces novice leaders and managers to the leadership styles and management approaches that are effective in today s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This course may be  more...

Word 2000 ...ers and shading; use headers and footers; change tabs and styles; use, modify, and insert graphs; and create tables. By the end of the course, students will be using master documents, subdocuments, and expanded and locked documents; utilizing field references; and using macros and revision tools. Also within this course, Business Writing Using Word will provide students with a review of the  more...

Word 2000 Level 2 This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of symbols, tables, and graphics. This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of  more...

Winning Over Difficult Customers ...ctions and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying experiences that influence their experience with you. Plan for these times; they are actually  more...

Word 2007 Level 1 This course is designed to familiarize students with key introductory features of Microsoft Office Word 2007, as well as introduce them to some of its new interface features like the Ribbon, Mini toolbar, Quick Access toolbar, contextual tabs, and galleries. Students will learn the tricks that will help them create, edit, and modify text-based documents easily. Word 2007 Level 1 This course is  more...

Word 2007 Level 2 ...d page orientation; setting tab stops; applying paragraph styles; and using Quick Style sets. Word 2007 Level 2 This intermediate-level Word course builds upon basic skills covered in the Level 1 course. Students will learn how to further enhance documents by adding items such as symbols, AutoText, multilevel lists, hyperlinks, and information found using the Research task pane. Paragraph  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Office 2000 Intermediate ... borders and shading; using headers and footers; tabs and styles; using, modifying, and inserting graphs; and creating tables. This course also introduces students to such Microsoft Excel 2000 features as working with lists, databases, and functions; formatting and linking worksheets; and using 3-D references and Microsoft Map. Through Microsoft Access, students will learn how to effectively  more...

Microsoft Excel 2002 Level 2 ...and formatting worksheets using AutoFormat and predefined styles. This course introduces students to an additional set of basic spreadsheet features and acquaints students with the tools used in Microsoft Excel 2002. Students will learn to customize workbooks by changing worksheet attributes, use lists to store and organize worksheet data, use functions in financial and logical formulas, and  more...

Excel 2007 Level 2 ... and financial functions; format worksheets using themes, styles, and page breaks; use 3-D references; ready workbooks for the Web; use templates to create workbooks; and insert and manipulate objects such as shapes and SmartArt diagrams into a spreadsheet. Excel 2007 Level 2 This course familiarizes students with intermediate-level spreadsheet features. Students will learn how to convert  more...

Excel 2002 ...as, and format worksheets using AutoFormat and predefined styles. Finally, students will learn how to customize the Excel working screen with custom toolbars, menus, and macros. This course introduces students to basic spreadsheet features and acquaints them with the tools used in Microsoft Excel 2002 through real-life scenarios and projects. The students will learn to manage workbooks, work  more...

Adobe PhotoShop CS ...hniques. Then move on to advanced use of layers, filters, styles, pallets, blends, and much more. Enhance your productivity with real-world tips and tricks from an industry expert. Your Adobe PhotoShop CS training is presented by Harold Driver. Harold has a knack for simplifying technical information and complex concepts so that you are able to quickly understand and apply his training. His  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high  more...

Adobe Dreamweaver CS4: Essentials Adobe Dreamweaver CS4: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...

Adobe After Effects CS3: Essentials Adobe After Effects CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Appreciating Personality Differences Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style  more...

Coloring Objects and Using Brushes in Illustrator CS3 ... with immediate and interactive results. Various brushing styles and tools add elaborate and colorful strokes to existing images. This course introduces color and brush techniques in Illustrator CS3. In this course, you will learn how to add customized colors, as well as complex color gradients and patterns, to fills and strokes in your artwork. You will use Illustrator CS3's Swatch and Color  more...

Using Type and Symbols in Illustrator CS3 Adobe Illustrator CS3 allows for text and symbols to be added to various forms of electronic art. With the addition of text and symbols, Illustrator artwork can quickly be enhanced or customized to meet personal or business needs. This course will show you how to create point type, add and fill a type area, or arrange your type around an existing path in your illustration. This course will  more...

Importing and Tracing Images and Applying Effects in Illustrator CS3 Adobe Illustrator CS3 allows users to import electronic art from other applications and combine them with vector artwork in creative ways. Once in Illustrator CS3, vector and bitmap images can be enhanced, altered, or completely changed using the special effects and filters that are built into the application. This course shows you how to place, link, and embed files from other applications into  more...

Successfully Coaching Relationships Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of  more...

Effective Communication Skills ...ist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document  more...

The Impact of Culture on Communication Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in  more...

Making Telephone Calls Count ...service. Different customers have different communication styles. By tuning into each customer's communication style and responding appropriately, you'll make stronger connections and build better rapport. In today's automated world, sometimes, just the act of getting a human being on the other end of the telephone can be quite a challenge. While automated voice attendants can be annoying, so  more...

The Dynamics of Interacting ...teract with others. You will examine types of negotiating styles and strategies and ways to best apply that knowledge in communicating what you want out of a deal. Choosing a style and strategy that feels right for you can enhance your confidence in pursuing your outcome. In addition, you will discover ways to strengthen your emotional control in difficult situations. Keeping a cool head when  more...

Effective Intergender Relationships ... significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. They pick up on different cues in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders  more...

Resolving Conflict with Communication Skills Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with  more...

The Fundamentals of Effective Thinking Albert Einstein once remarked that "the significant problems we face cannot be solved at the same level of thinking we were at when we created them." It necessarily follows that you must raise your own level of thinking in order to solve pressing business problems and make effective decisions. In this course, you'll explore how to think about the most critical business skill of all--thinking  more...

Special Effects Layers and Styles in Illustrator CS To demonstrate how to use special effects, layers, and styles in Illustrator CS  more...

Moving on with FreeHand 10 To demonstrate the advanced techniques for working with objects, layers, symbols, and styles in FreeHand 10  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Project Leadership - Communicating Within a Project Team Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders  more...

Project Leadership - Leading the Project Team Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects.  more...

Six Sigma Team Dynamics and Performance ...bout team member roles, responsibilities, and interaction styles, as well as methods for resolving team and people problems. In addition, you'll learn about that all-important organization gathering, the team meeting. Specifically, you'll learn which factors lead to successful meetings, and how to collectively organize and choose group ideas. Six Sigma is a registered Trademark of Motorola  more...

Conducting the Behavioral-based Interview ...rview differs significantly from traditional interviewing styles because it focuses on the theory that past behavior and performance predict future behavior and performance. In this course, you'll learn how to ask behavioral-based questions and distinguish behavioral response from non-behavioral responses. You'll discover how you can use role plays, structured situational questions, and  more...

Managing as Coach and Counselor ...ng on the bottom line. This course explores four coaching styles, and the methodology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your workers past the confusion or mistrust that comes with having a new kind of boss. After all, if you are suddenly "coach," as opposed to supervisor, they'll need thoughtful  more...

Creating a Business Execution Culture ...sappears? Another lesson explores effective communication styles that will help your execution culture flourish. You'll learn how to ask the right questions while avoiding the wrong questions. Inflated numbers, unrealistic projections and outrageous "stretch goals" have no place in an execution culture. You'll explore the importance of facing both the positive and negative aspects of reality as  more...

Cross-generational Workers in the 21st Century This course deals with preparing the work force generations (silent generation, baby boomers, Generation X, and Generation Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the  more...

Organizational Behavior - Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization.  more...

Macromedia Dreamweaver MX 2004 Internet Development Curriculum The Macromedia Dreamweaver MX 2004 Internet Development Curriculum includes the following courses: Macromedia Dreamweaver MX 2004: Learning Dreamweaver Basics Macromedia Dreamweaver MX 2004: Learning Styles & Navigation Macromedia Dreamweaver MX 2004: Learning Design & Uploading To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Macromedia Dreamweaver MX 2004 Learning Dreamweaver Basics This course is designed to provide Web designers with the skills necessary to create and maintain Web sites using Dreamweaver MX 2004. Learn To: Identify the key steps in the workflow for creating a Web site. Set up a local site. Create and save a new Web page. Import content and tabular data. Identify options to format text and paragraphs for the Web. Identify options to  more...

Macromedia Dreamweaver MX 2004 Learning Styles Navigation ...le. Apply a cascading style sheet (CSS) style. Export styles to create a cascading style sheet (CSS). Import an external cascading style sheet (CSS). Identify the characteristics of using images on Web pages. Identify the different options to link pages within a site. Audience: This series is targeted at beginners and intermediate-level users of Dreamweaver to deliver Web site  more...

Oracle Reports R6 Report Fundamentals ...d in building a standard tabular report and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report definitions from Developer/2000 Release 1 to Oracle Reports Release 6. This course is based on Oracle's ILT course, Oracle Developer: Build Reports. L earn To: Identify the features and components of  more...

Oracle Form Builder R6 Enhancing the User Interface ...eate forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to items by creating triggers containing built-in subprograms. L earn To: Create input and non-input items. Identify the features and uses of LOVs. Create LOVs manually and using the LOV Wizard. Create and use editors. Create and set properties for a  more...

Oracle Report Builder Report Fundamentals ...er, building a standard tabular report, and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report definitions from Developer/2000 Release 1 to Developer/2000 Release 2. L earn To: Identify the features and components of Report Builder. Identify standard report design styles. Invoke Report  more...

Oracle Form Builder Managing Module Types ... of the Menu Module with their functions. Match the menu styles in Form Builder with their menus they display. Match the components of Menu Editor toolbar with their functions. Create a Menu Module by using the Menu Editor. Match the menu Module properties with their functions. Match the menu properties with their functions. Match the menu item properties with their functions. Manipulate  more...

C Programming - Part 1 ...by the C++ programming language. Identify the different styles of the C++ programming language. Identify the enhancements supported by a program written in C++ as compared to a C-language program. Identify the concept of classes and the components of a class in the C++ programming language. Identify the concept of objects and the member functions of an object in C++. C ontent  more...

Sales Skills Prospecting Addressing Needs ...s process. Avoid traditional sales styles. Understand people's decision-making practices. List five points to remember about people's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Sales Vice Presidents,  more...

Professional Selling Over the Phone Preparation Strategies ... Respond appropriately to customers' communication styles. Apply the steps for creating a teleselling plan. Select guidelines to maximize the effectiveness of your telesales calls. Audience The target audience for this series is Inside and Outside Sales Representatives, Sales Managers, Account Managers and Customer Services  more...

Consulting Skills Building Consulting Relationships ... Match the primary communication styles with their secondary communication styles. Identify the guidelines for communicating with a consultant. Follow the guidelines for communicating with a consultant. Identify ethical issues you might encounter when working with a consultant.  more...

International Business Essentials The Global Business Environment ...e to the basic business practices, protocol, and behavior styles of other cultures. Learn To: Identify the four types of business strategies. Identify steps for developing cultural competence. Identify guidelines for conducting international business in future-oriented cultures. Demonstrate and understanding of foreign exchange rates. Define spot exchange rate. Follow  more...

Project 2000 Proficient User ...tables, views, groups, outlines, filters, timescales, bar styles, custom forms, and the accessibility and user options. Track projects and customize Project Central. C ontent Emphasis Skills-Based A udience This course is intended for end users that use the fundamental capabilities of Microsoft Project 2000. Participants should have a basic understanding of Microsoft Windows  more...

Strategic Sales Building the Executive Relationship ...ou will learn how to adapt to the four primary behavioral styles you may encounter in executive sales, and you will learn how to build your credibility when selling at the executive level. Additionally, you will identify the types of questions you should ask when diagnosing a prospect?s need, and you will discover how to create a custom solution based on those needs. Finally, you will  more...

Word XP Expert User ...text and document handling is covered along with document styles and macros. Learners will cover group editing and document distribution, advanced workgroup collaboration and forms. Lastly, this course will cover tables, indexes and referencing, advanced document navigation and data tables. Learn To • Modify the first page header or footer of a document. • Modify a bulleted  more...

Self Development Increasing Your Assertiveness ...r) Identify three basic behavior styles. List four benefits of assertive behavior. Identify three factors that influence assertive communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon's Human Resources Assistants. Since Carla works  more...

Women in Leadership Series The Women In Leadership Series includes the following courses: Women In Leadership: Leadership Roles and Styles Women In Leadership: Becoming a Leader Women In Leadership: Developing a Leadership Path To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Moving from Technical Professional to Mgr Series Getting Started ... Identify key differences between old and new management styles. Identify reasons for management planning. Identify guidelines for using a SWOT analysis to assist in strategic planning. Staff Your IT Team. Audience: This series is designed for technical professionals who are considering managerial positions within their organizations. Deployment: e-Learning Accreditation  more...

Stress Management Fundamentals for Managers ...t 1: Managing Your Own Stress Identify differing work styles that may cause stress. Identify strategies to prevent employees from causing you stress. Unit 2: Recognizing Stress in Employees Recognize the symptoms of stress in others. Identify environmental conditions that lead to stress. Know when stress is caused by poor job fit. Recognize methods for reducing workplace  more...

Macromedia Dreamweaver MX Part 2 ...own how to work with Flash objects. How to create and use styles and templates are also covered. The learner is brought through the steps to create and save frames and Forms. Finally, the learner is guided through the steps to test and launch a Web site. Learn To To insert Flash text. To insert a Flash button.  more...

Macromedia FreeHand MX Part 5 ... how to export and import them. In the second lesson, the Styles panel is covered, as well as how to add and apply styles. Finally, participants learn how to import artwork. Learn To To identify features and functions of the Library panel. To create a symbol using the Library panel. To edit a symbol using  more...

Emotional Intelligence Emotional Intelligence for Executives Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and  more...

Advanced Interpersonal Communication Building Relationships ...ips. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an individual who displays a specific primary communication style. Identify the four types of secondary communication style. Interact with an individual who  more...

Listening Skills Listening Challenges ...of communication. Finally, it identifies common listening styles so the learner can encourage others to listen. Learn To Overcoming Listening Problems. Improving Listening Skills. Taking Notes. Understanding Body Language. Improving Body Language. Audience All managers, supervisors, salespeople, and administrative staff. Anyone who listens professionally.  more...

Excellence in Service Solving Customer Problems ...tively communicate with customers by examining behavioral styles and using customer-friendly language. Identify ways to identify customer problems. Identify ways to solve customer problems. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations. Deployment: e-Learning Accreditation  more...

Excellence in Service Communicating With Customers Virtually ...ly, you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail. Learn To: Identify ways to provide superior  more...

Women in Leadership Leadership Roles Styles ...Styles, you will learn about characteristics of the old and new constructs of leadership and business, such as the role gender has played in shaping leadership. In addition, you will learn the steps you should follow when addressing barriers to women's leadership, as well as the process for encouraging leadership growth in others. Learn To Identify myths  more...

Delegation Understanding Delegation ...ervisory and delegation skills before teaching delegation styles and the characteristics of good delegators. The course ends with useful teaching centered on when to delegate tasks and how to create delegate profiles. Learn To To identify the benefits of delegation To identify delegation styles To identify  more...

Employee Performance Resolving Conflict ...ur) Identify conflict resolution styles. Know when to use collaboration. Use compromise when appropriate. Accommodate others to resolve conflict. Know when to use control. Realize when avoidance is appropriate. Simulation Overview:  more...

Essentials of Management Succeeding as a New Manager ... Differentiate between autocratic and democratic managing styles. Anticipate how employees will react to your new role as manager. Simulation Overview: In this simulation, you will meet with Carla Jackson, an Assistant in Icon's Human Resources Department. Through your questions, you will learn about the importance of having  more...

Coaching Building Relationships ...he correct characteristics with the four main personality styles. Evaluate an employee's personality type by following proper guidelines. Select the correct motivators by assessing the employee's personality profile. Simulation Overview: In this simulation, you will meet with Mary Winford and Roger  more...

Negotiating The Negotiation Process ...ddition, this program discusses the different negotiation styles and provides examples of situations for which each style is appropriate. Learn To Identify guidelines you should follow during a negotiation. Identify steps of the negotiation process. Apply guidelines that will enable you to facilitate  more...

Managing Generations in the Workplace Generations Working Together ... Identify appropriate leadership styles for intergenerational teams. Identify ways that the Builder generation enriches teams in the workplace. Audience This course is suitable for HR Managers, HR Directors, and Executive Management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits:  more...

Word 2003 Fundamentals ...ialog box. Identify options in the Styles and Formatting task pane. Identify options in the Reveal Formatting task pane. Identify options for aligning, indenting, and spacing using the Paragraph dialog box. Apply borders and shading to a paragraph. Identify options for customizing  more...

Project Leadership Leading the Project Team ...ls desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. Learn To Identify the characteristics of successful project managers. Identify ways to  more...

Team Management High Performance Teams ...t SMART goals. Identify management styles that enhance and hinder goal setting. Motivate team members to reach goals. Simulation Overview: In this simulation, you will be leading four team members thorough a project to coordinate the development and release of a new product before one of your competitors  more...

Team Leadership Developing A High Peformance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Team Conflict Resolving Team Conflict ...ing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how conflict affects team morale, progress, and the workplace. Identify signs of  more...

Team Participation Teamwork Fundamentals ... with team members and adapt to their various personality styles. You will also learn the various stages of team building and understand how to overcome common problems that teams encounter. Learn To Differentiate between traditional and self-directed work teams. Address problems that occur within a team.  more...

Team Participation Resolving Conflict in Teams ...onflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between the content and process of conflict. Understand why lack of team conflict is  more...

Oracle e-Business 11i System Admin Fundamentals 3 ...ting with Pasta. Identify options for customizing print styles. Identify guidelines for customizing printer drivers. Initiate printing and print to the printer. Identify guidelines for setting printer driver settings. Identify the steps involved in defining a printer. Unit 2: Miscellaneous DBA Duties (3 - 4 hours) Identify features of resource consumer groups. Identify  more...

WebSphere MQ Essentials Introduction ... To match program-to-program communication styles with their descriptions. To identify features of application models supported by WebSphere MQ. To identify features of the Message Queue Interface (MQI). To identify features of the MQCONN and MQCONNX calls used to connect to a queue manager.  more...

WebSphere MQ Essentials Introduction ... To match program-to-program communication styles with their descriptions. To identify features of application models supported by WebSphere MQ. To identify features of the Message Queue Interface (MQI). To identify features of the MQCONN and MQCONNX calls used to connect to a queue manager.  more...

Frontline Leadership Positively Influencing Workplace Culture ...ees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To Identify steps of the process for leading employees through change. Follow the process for leading employees through  more...

Motivation Fostering Employee Motivation ...untability. Identify communication styles to avoid when trying to increase employee motivation. Avoid communication styles that decrease employee motivation. Identify steps to change a de-motivating culture into a motivating one. Simulation Overview: In this simulation, you will  more...

Mentoring Developing Your Mentoring Skills ...d behaviors mentors should avoid. It also covers learning styles, how to maximize mentees' learning potential, and how to manage mentees appropriately. Learn To Select the four styles of mentoring you should avoid. Follow the steps for choosing a mentee. Avoid inappropriate mentoring behavior.  more...

Mentoring Using a Mentor to Your Advantage ...g. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing self-empowerment. Learn To Identify the qualities of effective mentees. Match the learning styles to their descriptions.  more...

Organizational Behavior Organizational Group Dynamics ...within the organization. It also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for creating a team. Effectively communicate with a collaborator. Lead a group to make a  more...

Project Leadership Overcoming Obstacles ..., why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders within an organization. Learn To Identify reasons why  more...