From Serebra Learning Corporation
Technical Support Essentials 
These days, technical support agents (
TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and
TSA activities. It covers the technology that links the TSA to the customer and to
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Essentials of Internal Consulting 
You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This
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Team Feedback A guide 
Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's
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Understanding Technical Professionals 
As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new
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From 123-CBT Computer Based Training
Windows NT Server 4 0 Routing RAS - Part 4 

...ment, test and troubleshoot
DDR.
Identify the services suited and the steps for configuring
RRAS in intranet and
Internet routing configurations.
Use the various utilities for troubleshooting RRAS.
C ontent
Emphasis
Skills-Based
A udience
This course is intended for system administrators already familiar with routing protocols and routing services. Participants should have
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Lotus Domino R5 System Admin Part 1 Planning a Notes Domino Infrastructure 

...ey support in
Domino. Identify the protocol that is best suited for a given Domino network. Identify the requirements for setting up a server for a direct dial-up connection. Identify the requirements for setting up a server for a network dial-up connection. Identify the requirements for setting up a server for passthru access. Identify the requirements for setting up a server for
Internet more...
Windows NT Server 4 0 Routing RAS - Part 4 

...ment, test and troubleshoot
DDR.
Identify the services suited and the steps for configuring
RRAS in intranet and
Internet routing configurations.
Use the various utilities for troubleshooting RRAS.
C ontent
Emphasis
Skills-Based
A udience
This course is intended for system administrators already familiar with routing protocols and routing services. Participants should have
more...
Leadership Development Delegation 

...ilities. Identify who is best suited to be a delegate. Motivate a discouraged delegate. Understand communication barriers. Avoid common delegation obstacles. Audience This course is for managers who delegate tasks to employees. Deployment
Options e-Learning
Accreditation more...
CIW Site Designer Part 1 Web Design Concepts Site Development 

...th the type of
Web site development approach that is best suited for the scenario. Match the descriptions of Web sites with the assumptions that were made to create the Web sites. Match Web site page layout elements with the situations in which they are used. Match a page layout format with the scenario for which the page layout format is best suited. Identify
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