Instructor Led Supervisor Training

ZITT ET Certified Data Warehousing Training Courses ... Hierarchy * Resolving Loops and SQL Problems * Supervisor BUSINESS OBJECTS * Introduction to Webintelligence * Getting started with Infoview * Viewing Documents in Infoview * Creating New Documents with queries * Restricting Data returned by a Query * Displaying information in different ways * Enhancing report presentation * Formatting  more...

Coaching Skills For Managers ...nd a Senior Executives & Managers a Middle Managers & Supervisors a Everyone in a role of influencing others a Team Leaders Workshop Materials Every participant receives a personalized DiSC Personality Profile along with a Participant Workbook of exercise sheets and handouts. Follow-Up Coaching Participants in this leadership training program excel with optional  more...

Negotiating Success For Managers Negotiating Success For Managers is a two day training workshop that transforms the way managers negotiate. The old ways of highly competitive negotiations that produce win-lose results are history. In this program managers learn that the positive relationships they create with this win-win approach to negotiating are just one of the great outcomes. Negotiating Success For Managers is based on  more...

L'Obel Data Warehousing Training ...Creating Hierarchy * Resolving Loops and SQL Problems * Supervisor BUSINESS OBJECTS * Introduction to Webintelligence * Getting started with Infoview * Viewing Documents in Infoview * Creating New Documents with queries * Restricting Data returned by a Query * Displaying information in different ways * Enhancing report presentation * Formatting reports * Creating Formulae and  more...

Advanced Level Supervisory Skills By the end of the program, participants will be able to: Help clarify roles and responsibilities of the new job. Adjust to the new role with confidence and assurance to handle the position. Grasp the importance of setting goals, planning and prioritizing in order to achieve organizational objectives. Organize time, work and effectively use delegation. Inspire employees and align the team.  more...

Supervisory Skills - Leadership and Management Comprehend the scope, nature and responsibility of the supervision/ management role and the demands this role places on them. Acquire an understanding of their role as leaders/ motivators, team builders and good communicators, and how these skills impact effective supervision. Practice professional techniques in providing positive discipline and feedback. Use different thinking skills and  more...

Fundamentals of Purchasing 'This program is designed for Purchasing department personnel, buyers, and personnel from other departments who need to understand the buying function. This program is worth 25 NASBA CPE? s. Understand the fundamentals and modern principles of the purchasing function. Learn all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a  more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life ...supervisors and professionals who wish to understand NLP, its use and how it relates to their work. This program is worth 25 NASBA CPE?s.Define and understand Neuro Linguistic Programming NLP and its relevance at work.Identify their preferred thinking patterns and filters.Apply sensory specific language in their day-to-day interactions with others.Use modeling techniques to improve their  more...

Speed Reading Training Dubai: Techniques for Highly Effective People 'This program is designed for Professionals who wish to maximize their performance with cutting edge mind tools and techniques. This program is worth 15 NASBA CPE?s.Use advanced reading and comprehension skills.Read better and faster and concentrate more effectively.Get what they want and need from reading in less time.Comprehend and retain more of what they read.Know how to read work material,  more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life ...supervisors and professionals who wish to understand NLP, its use and how it relates to their work. This program is worth 25 NASBA CPE?s.Define and understand Neuro Linguistic Programming NLP and its relevance at work.Identify their preferred thinking patterns and filters.Apply sensory specific language in their day-to-day interactions with others.Use modeling techniques to improve their  more...

Certified Purchasing Professional ...supervisors, purchasing managers and other material management personnel. This program is worth 25 NASBA CPE?s. Learn the important organizational role of the purchasing department. Acquire the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train the purchasing staff. Decide when to buy or lease  more...

Evaluating and Rating Suppliers ...supervisors, and managers from the purchasing department or other departments who are directly or indirectly involved in the management of suppliers. This program is worth 15 NASBA CPE?s. Identify reliable suppliers and evaluate them for eventual selection. Analyze supplier performance using appropriate rating systems. Develop and use an approved supplier list or ?bid list?. Design  more...

Inventory Planning and Stock Control ...terials planning and stock control at the operational and supervisory levels. Also, those working in other functions of materials management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost effectively using proven techniques of inventory  more...

Warehouse Operations and Management ...warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and provide fast and accurate issuing. Plan and  more...

Advanced Purchasing and Cost Saving Techniques ...supervisors, purchasing managers and other managers who need to understand purchasing management. This program is worth 25 NASBA CPE?s. Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Learn the importance of value analysis to purchasing. Evaluate the performance of the department using proper KPIs. Improve the efficiency of the purchasing  more...

Materials Management Development Program ... functions of materials management at the operational and supervisory levels. The program is also appropriate for anyone interested to learn more about the role of materials management. This program is worth 50 NASBA CPE?s. Understand the various functions of materials and supply chain management and how they relate to each other. Plan and control stock successfully and cost effectively  more...

Warehouse Operations and Management ...warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and provide fast and accurate issuing. Plan and  more...

Certified Purchasing Professional ...supervisors, purchasing managers and other material management personnel. This program is worth 25 NASBA CPE?s. Learn the important organizational role of the purchasing department. Acquire the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train the purchasing staff. Decide when to buy or lease  more...

Successful Fleet and Transport Management ...tion/distribution activities, both at the operational and supervisory/managerial levels. This program is worth 25 NASBA CPE?s. Apply the procedures and techniques needed for the effective management of a fleet - trucks, cars, buses and material handling equipment. Plan and implement effectively all activities related to fleet management and distribution. Manage the organization,  more...

Inventory Planning and Stock Control ...terials planning and stock control at the operational and supervisory levels. Also, those working in other functions of materials management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost effectively using proven techniques of inventory  more...

Fundamentals of Purchasing ' This program is designed for Purchasing department personnel, buyers, and personnel from other departments who need to understand the buying function. This program is worth 25 NASBA CPE?s. Understand the fundamentals and modern principles of the purchasing function. Learn all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select  more...

Materials and Supply Chain Management ' This program is designed for Those involved in any or all functions of materials management who are concerned with successfully providing acceptable customer or user service at a minimum cost; also, for anyone who needs to know more about the role of materials management. This program is worth 25 NASBA CPE?s. Define the objectives and functions of materials management (purchasing, stock  more...

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop  more...

Advanced Public Relations ...supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public  more...

Hospitality Events and Conferences Management ...supervisors and officers involved in the planning or management of events and conferences. This program is worth 25 NASBA CPE?s. Plan and prepare for events and conferences in a professional way. Organize the different functions in the event or conference. Control the different scientific and social activities in the event or conference. Prepare the estimated budget for the  more...

Public Relations and Media Skills ... the internal/ external public, particularly managers and supervisors in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of  more...

Business Etiquette and Protocol ' This program is designed for Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors. This program is worth 15 NASBA CPE?s. Behave correctly in both business and social situations. Interact effectively with different personality types. Represent  more...

Hospitality Events and Conferences Management ...supervisors and officers involved in the planning or management of events and conferences. This program is worth 25 NASBA CPE?s. Plan and prepare for events and conferences in a professional way. Organize the different functions in the event or conference. Control the different scientific and social activities in the event or conference. Prepare the estimated budget for the  more...

Advanced Public Relations ...supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public  more...

Advanced Public Relations ...supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public  more...

Advanced Public Relations ...supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public  more...

Simplification of Work Processes and Procedures ...supervisors and employees who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE?s. Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work  more...

Certified Quality Management Professional ...supervisors and all those who are engaged in quality management implementation and improving of organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Understand the most used quality philosophies and tools to establish priorities within their  more...

ASQ Lean Six Sigma Green Belt ' This program is designed for Participants typically come from finance, quality and business operations staff functions. Many have direct intervention as process owners or stakeholders. Learn how to function as a ?tools application? member of a six sigma team. Lead and execute process-level improvement projects. Collect process data and develop process maps. Develop statistical hypotheses  more...

Total Quality Management TQM Toolbox for Continual Improvement ...supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Discuss other widely used improvement  more...

Moving Ahead with Processes Mapping and Improvement ' This program is designed for Those individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives. This program is worth 25 NASBA CPE?s. Process definitions and importance of processes in their organizations. Elements of a business process. Process assessments for core, support and linkages processes. How  more...

ASQ Certified Manager of Quality Organizational Excellence Refresher ' This program is designed for Individuals who desire to reinforce their skills, knowledge, and capacity to understand the Certified Manager of Quality / Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality / Organizational Excellence Examination. CEUs available: 1.9 Practice test testing skills. Review the Body of Knowledge for the ASQ  more...

Simplification of Work Processes and Procedures ...supervisors and employees who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE?s. Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work  more...

Six Sigma Fundamentals ...supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and continual improvement.  more...

Finance for Non-Finance Professionals ...supervisors and staff from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE?s. Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners?equity. Interpret the financial  more...

Mastering Business and Financial Modeling using Excel ...ram is designed for Business analysts and professionals, supervisors and staff from any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE?s. Note: This is a hands-on training program using Laptops/Computers. Use Microsoft Excel in business  more...

The Analysis and Use of Financial Statements A Hands-on Approach ' This program is designed for Professionals in the field of finance and accounting, department heads, senior management team, financial controllers, finance managers, financial analysts and financial accountants who perform business analysis and provide financial recommendations. This program is worth 25 NASBA CPE?s. Note: This is a hands-on training program using Laptops/Computers.  more...

Effective Budgeting and Cost Control ...supervisors and analysts who prepare and/or use management budgets. This program is worth 25 NASBA CPE?s. See how the budget relates to the two key financial statements: balance sheet and income statement. Prepare a budget consistent with the organization?s strategic plan. Use appropriate estimation techniques in the development of revenue and expense budgets. Identify all the  more...

Reporting and Presentation Skills for Finance and Accounting Professionals ' This program is designed for Professionals in the field of finance, accounting, treasury and investment. This program is worth 25 NASBA CPE?s. Learn how to plan a financial presentation. Make use of visual aids to deliver powerful financial presentation. Enhance the image of their financial reports. Practice hands-on live presentations. Deliver financial messages in a concise,  more...

Efficient Finance and Accounting Operations ...sionals in the field of finance and accounting, managers, supervisors, and finance professionals who need to understand, apply and implement practical tools to enable them to run the finance department more efficiently. This program is worth 25 NASBA CPE?s. Understand the operations of the Finance and Accounting department. Learn internationally implemented best practices in the following  more...

Professional Skills for Finance and Accounting ' This program is designed for Financial managers, financial controllers, finance department heads, chief financial officers, accounting managers, senior finance officers, accountants, finance staff and analysts. Prerequisites: none. This program is worth 25 NASBA CPE?s. Gain knowledge of essential skills to enhance their ability to run the Finance Department. Manage finance functions in an  more...

Generally Accepted Accounting Principles GAAP 2008 Update ...supervisors, accounting managers and junior accounting staff who want to upgrade their accounting skills with the newest Generally Accepted Accounting Principles. This program is worth 25 NASBA CPE?s. Explain and interpret Generally Accepted Accounting Principles. Interpret accounting treatment for assets, liabilities, and owners? equity transactions. Apply Accounting Principles in  more...

Certified Financial Professional ' This program is designed for Financial professionals, senior accountants, finance managers, accounting managers, chief accountants, banking professionals and corporate controllers. Prerequisites: None. Level : update. This program is worth 25 NASBA CPE?s. Upgrade their level of corporate financial management. Learn how to leverage their knowledge in financial management to deliver positive  more...

Finance for Non-Finance Professionals ...supervisors and staff from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE?s. Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners?equity. Interpret the financial  more...

Effective Budgeting and Cost Control ...supervisors and analysts who prepare and/or use management budgets. This program is worth 25 NASBA CPE?s. See how the budget relates to the two key financial statements: balance sheet and income statement. Prepare a budget consistent with the organization?s strategic plan. Use appropriate estimation techniques in the development of revenue and expense budgets. Identify all the  more...

Certified Administration and Office Management Professional ... or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Successful Skills for Office Managers ... or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the necessary skills to gain recognition and  more...

The Professional Executive Assistant PA ' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high  more...

Certified Administration and Office Management Professional ... or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed  more...

Certified Professional Manager ...supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to motivate self and others. Use logical and creative  more...

Advanced Business Writing ' This program is designed for All individuals whose work requires much writing, including memos, letters and e-mails. This program is worth 25 NASBA CPE?s. Note: It is essential that participants have a good command of the English Language. Develop advanced techniques for writing briefly yet clearly. Examine the strengths and weaknesses of different personal writing styles. Improve  more...

Fundamentals of Business Writing ' This program is designed for All persons who, as part of their work, need to express themselves effectively in written English. This program is worth 25 NASBA CPE?s. Write effective memos, letters and e-mails. Apply specific information gained regarding the correct and most modern methods of written communication. Select the most effective use of language for the particular medium being  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

The Professional Executive Assistant PA ' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high  more...

Successful Skills for Office Managers ... or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the necessary skills to gain recognition and  more...

Certified Administration and Office Management Professional ... or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Certified Professional Manager ...supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to motivate self and others. Use logical and creative  more...

The Professional Executive Assistant PA ' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Supervisory Skills: Level 2 Objectives: By the end of the program, participants will be able to: Plan and control work and contribute towards the attainment of company's objectives. Use effective communication techniques. Work in teams and resolve conflicts. Practice professional techniques in policy enforcement and corrective guidance. Use time in an effective way.  more...

Train the Trainer: From Design to Delivery Objectives: By the end of the program, participants will be able to: Relate their psychological types and/or learning styles to instructional strategies. Analyze the basic assumptions and principles underlying adult learning. Write specific instructional learning objectives. Prepare an outline for a training program of their choice. Plan and deliver a training session relevant to their areas of  more...

Certified Safety Inspector Students completing this course walk away with the most comprehensive knowledge of safety inspections. Content includes Federal OSHA 30-Hour core curriculum with a concentration on OSHA and all standards incorporated by reference according to OSHA 1910. 6. The only all-inclusive inspection course on the market. Includes safety inspector practical skills and written examination. Recommended for  more...

Fire Extinguisher Training Taught by IFSAC Certified Fire Service Instructors, the exciting classroom presentation teaches the basic fundamentals of fire prevention and in the unfortunate event of a fire, safe operation of a fire extinguisher. Live fire training is provided to allow students to experience the application of the fire extinguishing media in a real-life scenario.  more...

CPRFirst AidAEDBlood Born Pathogens A full day of learning the basics. Taught so that the layperson as well as the experienced personnel can learn together, this program will provide the fundementals of the life-saving techniques that have saved thousands of lives in the work-place. This is not your typical cookie-cutter video led program and our instructors know how to turn it on to make the learning process exciting and fun!  more...

Accident Prevention and Investigation Learning from significant incidents in history, students learn to identify and eliminate safety hazards in the workplace before and accident occurs through the tried and proven techniques such as 5S, 5-Why, Fishbone, etc. A philosophical and theoretical look at the impact of an accident provides the student mental insight to become a finely tuned weapon in your safety arsenal. Students are  more...

AT&T Certificate for Call Center Team Leaders The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

Communication Skills Program Researchers assured that people in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications, the purpose of communication is to get your message across to others clearly and unambiguously, doing this involves effort from both the sender of the message and  more...

Culture Diversity Program There are too many obvious cultural differences that exist between peoples, such as language, dress and traditions, there are also significant variations in the way societies organize themselves, in their shared conception of morality, and in the ways they interact with their environment. In this program we will cover various cultural issues and pitfalls to recognize values, beliefs and norms of  more...

Stress management More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.  more...

Workforce management As contact centers become more complex, the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or  more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet  more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of  more...

Get organized for peak performanceTime Management ...ience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, organize your work flow, learn how use your planner effectively, and  more...

Negotiating For Results ...Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental fact of life at any level. Whether you are  more...

Working Smarter Using Technology to Your Advantage ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. Wea ™ve all been in a situation where we need to  more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are  more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly  more...

Celebrating Diversity in the Workplace ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other  more...

Conflict Resolution Getting along in the Workplace ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there  more...

How to Manage Anger and Violence in the Workplace ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level,  more...

Getting Employees Off To a Good Start ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating employees, it makes good sense to go one step  more...

Managing Employee Performance ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an  more...

Employee Dispute Resolution Mediation through Peer Review ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer  more...

Listen Up Communication Through communication, we share information, make decisions, solve problems, and accomplish our day-to-day jobs. Learn to develop your communication skills to collaborate, make decisions, and solve problems more effectively. Make sure your communication is truly understood and that you truly understand what others tell you. In our fun and interactive Listen Up! Communication workshop, you will  more...

Teamwork Works Workshop - HRCI Recertification Credit Coming together is a beginning. Keeping together is progress. Working together is success." ~ Henry Ford Empower your team with full responsibility for their success! In our fun and interactive Teamwork Works workshop, you will learn: * What is a High-Performance team? * The three elements of High-Performance teams * Four types of teams * The stages of team development This  more...

Supervisory Skills ...thers to find confidence in themselves." Managers and supervisors have a dramatic impact on employee performance and behavior. Learn to lead effectively, protecting your organization's interests and maximizing the contributions of your team. In our fun and interactive workshop, you will learn: * The Top Ten Mistakes of Supervisors and Managers * Supervisory Competencies Necessary  more...

Giving and Receiving Feedback ...pment program, emphasizing leadership and team-building. Supervisors, managers, and HR professionals will all benefit. Our Compass Series workshops have an interactive format with discussion, exercises, activities. Meet an accountability partner who will encourage and support you throughout the month. You can't afford to miss this workshop! "Thank you for principles that can be used both  more...

Lock OutTag Out This four-hour instructional module includes a thorough overview of OSHA 29 CFR 1910. 147, practical skills utilizing LO/ TO devices and concludes with a written examination. Students are lead through practical demonstrations of lock out devices and the proper application of each and each student must prove competency in the use of each.  more...

Machine Guarding Principles Fundamentals of this program include identifying the point of operation, elimination of amputation hazards, methods of machine guarding and acceptable conditions for removing machine guards or working around unguarded machines. A brief overview of lock out/ tag out is also a part of this course. This training can be custom designed to be site-specific to the needs and machinery of the  more...

FEDERAL OSHA 30-HOUR GENERAL INDUSTRY FIVE DAY COMPLIANCE COURSE HOW CAN YOU FEEL GOOD ABOUT PAYING $999 FOR A PROGRAM WITH LESS OF AN IMPACT OR CONTENT??? Our Federal OSHA 30-Hour Compliance Course is taught by 20-year veteran and Federal OSHA Authorized Outreach Trainer who brings excitement and dynamics to the classroom while sharing real-life stories of success and failure in the safety and health field. Students are compelled to learn more by being more  more...

Behavior Based Safety Seminar A very high impact course for those who want to make an immediate impact on their safety program. Topics Covered: Behavior Based Safety (BBS) Program Elements: Overview of Safety Based Behavior, Establishing a Safety Oriented Culture, Psychosomatic Safety, Achieving a Successful BBS System, Recognition versus Reaction, Modifying the Safety Culture Why pay $2500 or more? Don't let the price fool  more...

Federal OSHA 30-Hour Compliance Course - FIVE Day Curriculum The Federal OSHA mandated 30-Hour General Industry curriculum is accompanied by the highly acclaimed Industrial Safety Inspector program to bring a Safety Committee Boot Camp on steroids! This high impact class will teach the art of identifying hazards in the workplace and locating the exact reference according to not only OSHA but all of the consensus standards and those incorporated by reference  more...

Federal OSHA 30-Hour General Industry Taught by 19-year veteran of general industry, this Federal OSHA course provides an exciting insight to the standards required by the Federal OSHA Outreach Training Guidelines. Though others may offer the same course, your experience with The Safety Institute of America will not be matched. Don't miss this opportunity to host this course on-site or attend an open enrollment session scheduled near  more...

Federal OSHA 10-Hour General Industry Taught by 19-year veteran of general industry, this Federal OSHA course provides an exciting insight to the standards required by the Federal OSHA Outreach Training Guidelines. Though others may offer the same course, your experience with The Safety Institute of America will not be matched. Don't miss this opportunity to host this course on-site or attend an open enrollment session scheduled near  more...

Safety Train-the-Trainer Finally, a course that provides the necessary tools to create, deliver and implement effective training programs. Through this course, students learn the do's and don'ts of using multimedia such as PowerPoint, student management and classroom set-up. Aren't you tired of the rolling eyes and heavy sighs when you mention 'safety training'? (Incluudes student manual and CD Rom filled with safety  more...

Safety Committee Boot Camp with OSHA 10-Hour Whether you have a seasoned Safety Committee or are just starting out, this program is for you. In the most comprehensive safety committee training program available, students learn the art of hazard identification through the Federal OSHA 10-Hour program and critical modules of the renowned Industrial Safety Inspector program. Students who completing this program are well tuned to function as a  more...

Powered Industrial Truck PIT Instructor Roughly 100 workers are killed each year in powered industrial truck related accidents. According to OSHA, an estimated 25% of accidents are caused by a lack of or inadequate training. In this comprehensive Powered Industrial Truck Instructor course, you learn more than a system. Successful completion of this course provides the tools necessary to manage a powered industrial program that  more...

Strategic Project Management for Optimal Work Group Development Your organization understands implements & is well trained with sophisticated tools for project management. But....Projects still come in late?? Over budget?? People are still working long hours?? Spending too much time fighting fire?? Why? What does it take to get things to run smoothly? What are we missing? Empower your people with the missing link Inspire: towards making your project a  more...

Closing the Generation Gap in the Workplace ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This  more...

Business Succession Planning ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that  more...

Business Ethics for the Office ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with an easy way to solve every ethical decision  more...

Safety in the Workplace ...ience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance  more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to  more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will  more...

Facilitation Skills ... ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions. This workshop has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active  more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and  more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will  more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita  more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and  more...

Advanced Writing Skills ...ence HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date formats. You can also become more  more...

Project Management Fundamentals ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job done well,  more...

Understanding Project Management ...Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job done well, done under budget, and done on  more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly  more...

Writing Reports Proposals ...nce: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you write to explain things, to smooth  more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.  more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about  more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest  more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the  more...

Problem Solving Decision Making ...Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two days workshop should help  more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be  more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been  more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its  more...

The Professional Supervisor ...Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the opportunity  more...

Conducting Effective Performance Reviews ...ing.a Setting goals and objectives to aim for will give supervisors and employees a unified focus and targets to aim for. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities. How You Will Benefit, objectives: By the end of the program,  more...

Building Better Teams ...Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop  more...

Change and How to Deal With It ...Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by senior management. Managers who have an understanding  more...

The Art of Making Meetings Work ...Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This two days program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate. How You  more...

Coaching Skills ...Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to  more...

AT&T Certificate for Call Center Team Leaders Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let  more...

Train the Trainer The objective of the a Train the Trainera seminar is to get people to know how to ultimately use their skills and proper deliver their training on individual and corporate levels. In this seminar you will learn: * The learning process and learning styles * Plan and prepare for training programmes * Understand how to effectively deliver training programmes * Be better able to  more...

Empowering Women Contemporary Skills for Women Managers ..., rather than as the result of rational analysis. If a supervisor develops a specific attitude toward an unruly subordinate basis on gender differences, it is likely to affect their future interactions. If a supervisor has a generalized attitude about a group of individuals who are characterized by some attribute, it is likely to affect the supervisora ™s treatment of each member of  more...

BTEC EDEXCEL LEVEL 2Door Supervisor Training ...Supervisor Training Level 2 Award in Door Supervision. Control Security Ltd has a team of Trainers with vast expertise in the Security Industry including Door Supervision. For the last few years there have been many changes in the security industry including the licensing of Door Supervisors and the improvement in training standards. Our Door Supervisors training use real scerinos that  more...

Business Skills Time Management Course Description The Time Management course teaches students the fundamentals of time management. Participates will learn how to organize and prioritize daily and ongoing tasks, It will teach them how to develop a plan of action that includes goals, milestones, time auditing and more. The Course will help you correctly identify and manage poor time management personality types, assign  more...

Business Skills Supervisor ...Supervisors Success is Measured by the Success of their Employees. This said, they will need to posess a multitude of skills ranging from communication to performance management. Coaching to Flexible Decision Making. Learning to cope with rapid changes in a work day means that learning these skills is imperitive to any Supervisor's success. This course will teach participants all they need  more...

Business Skills Sales Course Description Selling is a fundamental component to every business. Our Sales Seminar focuses on key components for developing effective sales practices to help build sales leads and close those opportunities. We focus on providing best practices and techniques for highly effective sales people when selling products, services and ideas. Our Sales Course is an interactive seminar which  more...

Business Skills Customer Service Course Description It takes more time, effort, and thus cost to sell to a new customer as opposed to an existing customer. It is estimated the cost is up to 40% more in fact. Delivering exceptional customer service is key to a businesses survival, and growth rate. The Customer Service course will provide great insight and tips to ensure you are maximizing performance in customer service and  more...

Business Skills Innovation Management Course Description Its is a fact of business today that change is a necessary evolution to survive. Innovation is like Invention but Deals with New Idea's that incorporate Radical Change. Innovation is the Key to making Change work for you and your Business. To implement that kind of transition sucessfully it is vital that all management and executives show great leadership skill. In this  more...

Business Skills Business Writing Course Description Business writing can have a huge impact on a business and it's performance. Good or Bad. It can create an atmosphere potential customers can feel comfortable in, or it can have quite the opposite impact! Effective Business Writing will increase the clarity, impact, and overall professionalism of your emails, letters, memos, and reports. Participants will learn targetted  more...

Business Skills Business Etiquette Course Description In any business workers must learn to quickly adapt to the flow of very diverse work environments, and even more diverse co-workers. Etiquette is quickly becoming more and more important to people, and understanding and utilizing it can make the difference between success and failure. Etiquette goes beyond basic fundamental manners and shows a level of presentation that shows  more...

Business Skills Business Communications Course Description It takes less time to communicate effectively, yet so many people overlook this fact by not learning how to do it. Solid communication skills can give any organization a huge competitive edge. This Business Communication Course is designed to give you the skills you need to communicate your desires and needs both effectively and efficiently. The course is great fun and engages  more...

The Future Looks Bright Successful Succession Planning Change is a hallmark of todaya s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This one-day course will help organizations develop, maintain, and evaluate their  more...

Supervision 101 What All New Supervisors Need to Know This two-day workshop is for those who are new supervisors, are interested in a supervisory position, as well as those who are part-time supervisors without a great deal of authority. This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few months as a boss.  more...

National Door supervisors Training This is the course you required to became a licenced door supervisor in the United Kingdom .We aim to provide the highest Level of service Possible in the united Kingdom .  more...

National Certificate for door supervisors Training & qualifications - SIA/BIIAB qualification for door supervisors . Part 1 - Role and responsibilities of a door supervisor  more...

Effective Leadership Development Effective Leadership Development A recent client achieved an increase of 66% in their on-time delivery through this course! Enhance the results of your organization today. This class is foundational leadership. Core competency of every successful leader. * Learn the art of delegation and giving orders * Get more done through time management * Exercise authority effectively *  more...

LMI Catalyst Club Organizations improve when people make effective changes. The LMI Process focuses on people... their values, self- esteem, confidence levels, leadership beliefs, and motivation. This proven process of positive behavior change can be measured and results are guaranteed. Organization Time Management Empowerment Communication Goal Setting Scheduling Managing Interruptions Personal Time By  more...

Effective Presentation Skills This workshop is designed to help the staff person, manager or executive persuasively present an idea, product or service to the internal or external customer. Plan and give a more effective presentation. Two-three practice presentations are done with critique and feedback from peers and the instructor. This program is useful for managers, supervisors, trainers, training managers, training  more...

Developing Managing e-Procurement Course in Dubai - UAE PROGRAM OBJECTIVES After attending this program, participants will be better able to develop and manage an effective e-Procurement system.  more...

The Proficient Supervisor and Manager ...nt their expert knowledge. These essential skills for new supervisors and managers do not come naturally and this course demonstrates what is required and how it can be learnt. Delegates will develop the confidence to put their newfound skills and management techniques into practice and begin the process of effective, professional supervisory control. Contents: State the principles and  more...

Supervisor Training The seminar deals with basic managerial training and covers topics such as identifying your responsibilities, clarifying your leadership style, understanding motivation and how to increase job satisfaction and productivity, making objective decisions, communication skills and dealing with conflict, and planning and goal setting strategies. By the end of this workshop, participants will have a  more...

The Art of Leadership I Fee: $450 + Materials Dates: 03/ 08/ 2010-04/ 25/ 2010 Instructor: Karen Pikula In The Art of Leadership Course One students will self define leadership and the role it plays in their life. They will learn the elements of caring leadership, how to identify the satisfactions and frustrations of leadership, and what people want in a leader. They will learn to look at leadership through the lens  more...

Delegating Made Easy Delegation in 4-Hours at YOUR location For staff and managers who are limited on time and need to learn delegation skills This 4 Hour workshop provides participants with the practical step-by-step essentials and tools that will result in good sound delegation and resulting in effective task and project completion. In 4 hours your managers will learn: WHY it is important to  more...

The New Supervisor Please contact us for more information.  more...

Supervisory and Management Skills Supervisors and managers learn the key supervisory skills: >Guiding the Work >Organizing the Work >Developing Your Staff >Managing Performance >Managing Relations  more...

Six Sigma Black Belt Six Sigma is a data driven approach that tackles variation to improve the performance of products, services and processes, combining practical problem solving and the best scientific approaches found in experimentation and optimisation of systems. The approach has been widely and successfully applied in industry, notably by Motorola, AlliedSignal & General Electric. Black Belt is a qualification  more...

BIIAB Award in Responsible Alcohol Retailing ...sed by the Personal Licence Holder or Designated Premises Supervisor to sell alcohol. The qualification acts as the starting point for further and more advanced qualifications as employees progress and become more valuable to the business in which they work. The course examines the nature of alcohol, its effects and the potential consequences of excessive consumption; the fundamentals of the  more...

National Certificate for Personal Licence Holders NCPLH The National Certificate for Personal Licence Holders (NCPLH) is the prescribed qualification for anyone wishing to apply for a Personal Licence to sell and authorise the sale of alcohol in England and Wales. The NCPLH is a nationally recognised level 2 qualification, designed to provide the knowledge and information required by anyone wishing to apply to their local authority for a personal  more...

Conflict Management and Resolution Conflict Management and Resolution is a course designed specifically to help candidates deal with conflict, aggression and violence they may face in their workplace. Workplace violence represents itself in many different forms and does not always mean physical violence, it includes; bulling, verbal aggression, threats and harassment. Workplace violence is estimated to cost organisations in the  more...

Critical Skills for Supervisors and Managers ...dule 1: Pre-assignment Discussion - skills Inventory for Supervisors" Module 2: The Role of the Supervisor Module 3: The Thinking and Planning Process Module 4: Leadership Module 5: Day 2 Reconnect Module 6: Working As a Team Module 7: Communication Module 8: Day 3 Reconnect Module 9: Orientation and Training Module 10: Motivation Module 11: Delegation Module 12: Resolving Conflict  more...

Delivering Powerful Presentations - The Professional Advantage ...r peers and senior management? Are you a project manager, supervisor, or team leader, and need to present an overview of your next major assignment? If so, then this course may be for you. The learning objectives for this course will include: * Learn how to identify different audience behavioural types. * Learn how to position your company and or your product sales message. *  more...

Dimensions of Effective Leadership Are you looking to adopt a team concept in your organization where the individual strengths of each team member will be encouraged? Have you recently been promoted to a team leader, supervisor or management position within your organization? Are you a seasoned professional looking to enhance your leadership ability? If you've answered yes to any of these questions, then this workshop is for you.  more...

Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and  more...

How to be a More Effective Leader Location: Vancouver Date: 2008-05-06 List Price: $895 Offered Price: $625.00 Seats Available: 2 This program is designed to help you improve your leadership skills and get people to "willingly do the things you want them to do". During the seminar, we will discuss what creates a high performing team member and how to develop MORE of them. Solutions will be offered as to how we can increase  more...

Lets get FOCUSED on Management Managing Results in the 21st Century Do you want to develop your ability to manage and supervise others more effectively? Have you recently been promoted to a team leader, supervisor or a management position and have less than 1 year's experience? Are you a seasoned professional looking to enhance your ability to communicate more effectively and improve your overall performance and that of your team? Then this course is for you.  more...

How to Boost Communication for Productivity and Project Management ...er industry, or that of a plant mager, or team leader, or supervisor, project manger or sponsor, project engineer, and so on. This course will teach you how to assemble and lead effective project and work teams. You will gain insights that you can use immediately at work and in your personal life. You will also learn about a way to increase trust and productivity in the workplace. If you  more...

The ABCs of Supervising Others Supervisor Training in Calgary This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator.  more...

ABCs of Supervisor Training- EMPOWER Performance ...day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isna ™t easy but it doesna ™t have to lead to discouragement. For information please call 1 877 313 8881 or visit  more...

Entry Level Managers The ABCs of Supervising Others Designed to help participants overcome many of the supervisory problems they'll encounter in their first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn t easy, but it doesn t have to lead to discouragement.  more...

Deploying Cisco Unified Contact Center ExpressUCCXD This course provides hands-on deployment experience for Unified Contact Centre Express & Unified IP IVR. Deployment tasks include planning, installation, configuration, admin, script development, agent & supervisor deployments, & troubleshooting  more...

Sexual Harassment Awareness for Supervisors - CTC You're familiar with the term sexual harassment but as a supervisor you want to ensure that you possess the latest information regarding sexual harassment awareness and prevention. In this course you will obtain that knowledge.  more...

The Professional Supervisor Learning how to supervise new employees on a trial and error basis can lead to discouragement. This three-day workshop will help you teach participants how to overcome many of the problems a new supervisor may encounter.  more...