Dealing With Violence In The Workplace ... This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal skills to diffuse dangerous situations. IMPORTANT NOTE: INTERNETmore...
Succeeding as a Supervisor ...supervisor is a critical player in an organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal more...
Valuing Diversity ...verse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important organizational processes that more...
z/OS for Operators Curriculum ...TURE & MULTIPROCESSING CPU Main Storage Multi programming Supervisor (O/S) Tightly/Loosely coupled Multiprocessing Module 3 VIRTUAL STORAGE CONCEPTS Address Spaces - Nucleus/Private/Common PSA /PLPA /FLPA /MLPA /LSQA /SWA /SQA System/User Region Dataspaces Real and Virtual Storage External Page Storage Paging Dynamic Address Translator Page Frame Table Real/Auxiliary Storage Manager Module 4 more...
Excellence in Service: Establishing Service Standards In Excellence in Service: Establishing Service Standards, participants will learn what customers really want from their organization and how they evaluate your service, as well as how to create and implement effective service standards. In addition, participants will learn how to monitor service standards and how to correct problems that cause service to fall below those standards. more...
Personal Accountability Working for Your Inner Boss ... bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or more...
Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, more...
Enhancing Your Listening Skills ...ting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't more...
Addressing Problem Performance Simulation ...ecome problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various methods, including discipline and developing a performance improvement plan. This simulation is based on the SkillSoft series "Managing Problem Performance" and contains links to the following courses: more...
Supervisor and Manager Sexual Harassment Awareness ...eate a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. Each company should have a policy on the issue of sexual harassment, outlining more...
Managing Workplace Harrassment Complaints ...nts, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler, has been harassing her, you will need to take action to deal with the situation. This will entail interviewing Violet to take her complaint, as well as dealing effectively with the ramifications of what she tells you. This simulation is based on the SkillSoft series "Harassment" and contains links to the more...
Supervisor and Manager Sexual Harassment Awareness Multi-State Edition ...mpact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help your company more...
Confined Space Entry This one-hour course covers information about confined spaces, hazardous atmospheres, necessary equipment, and permits. The intent of the course is to provide the learner with information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. recognize terms commonly associated with confined spaces distinguish the difference between more...
Hot Work Permits Hot work can be defined as any operation such as brazing, cutting, welding, grinding, soldering, or torching that can cause sparks or flames. While such work is necessary, the hazards associated can be minimized through an effective hot work permit program. This 30-minute course provides an overview of an OSHA-compliant hot work permit program, including the permit process, roles and more...
Lead and Cadmium Failure to understand the dangers of cadmium and lead, and the correct practices that should be followed when working with them, can leave you exposed to long-term health risks. Lead and cadmium have a number of industrial applications. This course provides an understanding of the basic health effects, routes of entry, methods of compliance and prevention, and regulatory requirements for both more...
Mold Awareness Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly more...
Norton Parental Control 2005 In this course, you will learn about features and benefits of Norton Parental Control. You will also learn to block Web sites, programs, and newsgroups using Parental Control. Finally, you will learn what happens if a user logs in using child account and tries to modify the settings specified by a supervisor. The course is intended for users with experience in using computers, but need to more...
Industrial Safety - Confined Space Entry This course covers information regarding the entering and preparation of a confined space. It explains the need to have a confined space entry permit (CSEP) and details the duties of the attendant employer and entry supervisor. more...
Consulting Skills Serving as an Internal Consultant ...ion, you have spoken with sales reps and customer service supervisors, and determined that many customers are not receiving their orders on time, which is costing your division sales and customer loyalty. You have also discovered that the warehouse relies on hard copies of purchase orders instead of using an electronic inventory management system. You have developed a proposal for proprietary more...
NetWare 5 Advanced Administration - Part 4 ... to prevent an organizational role object from inheriting Supervisor rights to a file system.
Perform the steps to prevent a user object from inheriting rights to the file system.
Identify the rights assignments required for specific administrative roles.
Identify the tasks performed by the enterprise NDS administrator.
Identify the tasks performed by the container administrator.
Identify more...
International Business Essentials Succeeding as a Global Manager International Business Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and more...
Building Cisco Multilayer Switched Networks Part 3 ... of hardware redundancy.
Identify features of redundant supervisor engines.
Identify guidelines for configuring Route Processor Redundancy Plus (RPR+).
Identify characteristics of IP multicasting.
Identify types of IP multicast addresses.
Identify features of multicast distribution trees.
Identify benefits of Cisco IOS QoS.
Identify benefits of QoS technologies.
Distinguish more...
Business Accounting Accounting for Assets ... simulation, you will meet with Susan Cole, an Accounting Supervisor for Icon who is experienced in performing accounting duties and coordinating the work of accounting clerks under her supervision. She will give you a series of exercises to gauge your knowledge of current assets. Through these questions and answers, you will increase your understanding of business accounting, including assets more...
Advanced Interpersonal Communication Communicating with Co-Workers ...who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn To Interact with an ineffective supervisor. Negotiate a raise with a more...
Communicating w Difficult People Working with Difficult Employees ...f them recently caused John to lose his temper. As John's supervisor, you must discuss the situation with him and identify the difficult behavior. In addition, you must attempt to pinpoint the reasons for his behavior and take steps to prevent the difficult behavior from continuing. Unit 2: Addressing Difficult Employees (0.5 - 1 hour) Identify the four types of more...
Communicating w Difficult People Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the more...
Recruiting Retention Keeping Your Good Employees ...he steps for the coaching process. Audience Managers, supervisors, and team leaders who are involved in the recruiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours more...
Leadership Development Motivation In Leadership Development: Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation. more...
Correcting Performance Problems Disciplining Employees ...ow-up meeting with an employee. Audience Managers and supervisors who want to learn how to conduct a disciplinary meeting with an employee who is displaying performance problems. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours more...
Managing Performance The Performance Appraisal Process ...ee solve a performance problem. Audience Managers and supervisors who want to learn how to apply the performance appraisal process in order to help their employees improve their performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to more...
Team Leadership Conducting Productive Team Meetings ...ker, all of whom are Systems Analysts with Icon. As their supervisor, you will need to effectively conduct a team meeting by following the appropriate steps. In addition, you will need to lead the team through the phases of problem solving and exhibit leadership qualities while making decisions. Unit 3: Preventing Issues in Team Meetings (1 - 2 hours) Follow steps to more...
Administrative Assistant Skills Understanding Basic Skills ...y needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and how to keep information private and secure. Learn To Handle a telephone call. Plan a business trip. Match office equipment with their descriptions. more...
Administrative Assistant Skills Excelling as an Admin Assistant ...ddition, you will learn how to work effectively with your supervisor, work well with multiple supervisors, and manage the office when your supervisor is absent. Learn To Identify the guidelines for building strong business relationships. Identify the guidelines for creating a stress management plan. more...
Frontline Leadership Positively Influencing Workplace Culture Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To more...
Motivation Empowering to Increase Motivation ...sfully manage empowered employees. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase employee performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: more...
Mentoring Using a Mentor to Your Advantage ...ntified as a top talent in her two years at Icon, and her supervisor has recommended that she participate in the company's Mentoring for Excellence program. However, Janelle had a negative experience with a mentoring program at her last place of employment and is reluctant to take part in your program. As the Director of Mentoring for Excellence, you want to alleviate Janelle's concerns and more...
Certificate in Supervisory Development Aim:
The objectives of the course are to:Provide a development opportunity which teaches the broad concepts of supervision for people taking on, or planning to take on, a supervisory role in their work environment.
Target Audience:
This programme is designed for people who wish to gain an understanding of principles and practice of Supervisory development. No prior knowledge is required. more...
Functions Supervision This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for more...
Eliminating Feedback Filters Communication filters serve to protect our self-image, reinforce the perceptions we hold, and shield us from negative or threatening feedback. Gain greater perspective on interpersonal work dynamics by successfully identifying and overcoming the most common information feedback filters. more...
Successful Team Dynamics Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This JEDlet also offers helpful tips on dealing with teams from creation to termination. more...
Team Building Trait Secrets I This is the first in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics. more...
Team Building Trait Secrets II This is the second in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics. more...
Team Building Trait Secrets III This is the third in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics. more...
Team Building Trait Secrets IV This is the fourth in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics. more...
Team Building Trait Secrets V This is the last of a collection of five JEDlets that show you how to use trait secrets to build and maintain strong and effective teams. Learn to form teams by combining traits outlined in the previous JEDlets. Find out how to mix and match teammates to maximize the productivity and the dynamism of teams. more...
Welcoming and Integrating a New Employee Discover how a well-planned welcoming and integration package for new employees can be valuable for your organization. Learn of various elements that make up an integration plan, and how to organize them. Review tips on how to empower a new employee to actively integrate into your workplace. more...
When You Have to Let Someone Go Do you know how to plan a termination meeting? From choosing the best time and place, to selecting who should attend, examine guidelines of conducting the meeting in a professional and efficient manner while reinforcing a positive corporate image. more...
Post-Graduate Certificate in Applied Behavior Analysis:BCBA The Chicago School offers a post-master's certificate
in Applied Behavior Analysis. The format is blended
(onsite and on-campus). This is the coursework
applicable to board certification in behavior analysis. This program is ideal for those who wish to identify the triggers of problem behavior and develop interventions (i.e., those working with patients with dementia, autism or other more...
Managing Your Time in Style Managers, small business owners, team leaders, and team members alike can all benefit from becoming more efficient. Learn how to identify your time-robbing habits in order to trim wasted minutes from your day. Make time spent at work more productive, reduce time constraints, and secure leisure time. more...
Recruitment and Interviews: Capturing Competency Looking to pinpoint the skills and abilities of a candidate? Incorporate this proven five-step competency-driven template into your recruitment interviews. Examine the prerequisites of this process and explore tips on gathering and interpreting revealing data on applicants. more...
Recruitment Interview Pitfalls Conduct interviews in a professional manner and make a positive impression on candidates. To create a positive experience for you and your candidates, determine the key components of a successful recruitment process, learn how to avoid typical pitfalls, and take note of effective communication techniques. more...
24-Hour HAZWOPER Online ...hese
workers must work under the direction of an on-site supervisor and a
site-specific safety and health plan, and must be fully trained and protected
pursuant to the HAZWOPER standard. When additional information becomes available
through site characterization which verifies that there is minimal or no risk of
employee exposure to hazardous substances, a lesser degree of PPE and worker more...
Confined Space Entry-Online ... online training course allows the entrant, attendant, or supervisor to safely and confidently understand and evaluate the hazards and procedures associated with confined spaces. This training will help you to differentiate between a Permit-Required confined space and a Non-Permit-Required confined space. The course will address the hazards associated with confined spaces and it will outline more...
OSHA Site Supervisor-Online ...Supervisor Online: A new understanding of safety is required at all levels of management from the CEO to the line supervisor. Safety performance is included as part of a site supervisor's overall job evaluation.
As a result, today's supervisor must become proficient in three skill areas:
Learn to recognize hazards
Learn to control the hazards to prevent injuries, illness, and more...
Spanish 24-Hour HAZWOPER Training-Online ...hese
workers must work under the direction of an on-site supervisor and a
site-specific safety and health plan, and must be fully trained and protected
pursuant to the HAZWOPER standard. When additional information becomes available
through site characterization which verifies that there is minimal or no risk of
employee exposure to hazardous substances, a lesser degree of PPE and worker more...