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Supervisors Training Seminars and Classes
From Online Training Directory
Volunteers: Recruitment, Development, and Supervision on-line e-learning cbt (computer based) ...sion In order to manage a volunteer program successfully, supervisors must have a mind set that truly values the work of volunteers. A good management mind set will perceive volunteers as motivated and professional. The volunteers will be perceived as enhancements rather than threats to library jobs and as boosts to staff morale. This course is designed to provide library staff the tools to  more...
Supervisor`s Role in Preventing Accidents on-line e-learning cbt (computer based) ...m, the Supervisor?s Role in Preventing Accidents, we ease supervisors into the critical part that they play in preventing accidents in the workplace. Is it a bird? Is it a plane? Supervisors will learn to identify and eliminate sources of hazards in the workplace. They?ll learn to train, coach, and be open to employee input. They?ll learn to investigate and prevent accidents. They?ll learn to  more...
Job Safety Analysis on-line e-learning cbt (computer based) ...art of your OSHA compliance plan, our course will relieve supervisors and experienced employees frustration about the role a Job Safety Analysis (JSA) plays in you safety planning. It will help them determine when a JSA is needed, what type of jobs require one, who should conduct one, how its conducted, and ways to eliminate and reduce hazards without developing a complex. Don`t trust job  more...
How To Master Performance Management on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...loyee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the contributions of each employee by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER  more...
How To Master Supervision on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...
Health Care Reporting and Presentations on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...ourse will prepare you very well to communicate with your supervisors, board members, and peers. You will review the basics of who, why, and HOW of effective reporting and presenting. In brief, it covers: Reviewing the Basics: ? What?s My Message? ? How Do I Communicate It? ? Who Is It For? ? What Do I Include? ? How Do I Begin? ? Tools For Creating An Outline ? Tools For Reporting and  more...
Control of Hazardous Energy (Lockout/Tagout) on-line e-learning cbt (computer based) This course provides training as required by OSHA's Control of Hazardous Energy (Lockout/Tagout) Standard (29CFR 1910.147). Material covered in the course includes a thorough review of the Standard, its applications and limitations and major compliance requirements including training, assistance in identifying responsible staff, and preparation and organization of an equipment inventory, You will  more...
Conducting Effective Accident Investigations on-line e-learning cbt (computer based) ...ffective Accident Investigations safety training program, supervisors and managers will learn the essential methods required to determine the sequence of events leading up to an accident, the causes behind it, and ways to prevent similar accidents. Each will unearth ways to avoid common pitfalls as they begin to take on the role of the investigator. They`ll uncover how investigating each  more...
5S TRAINING on-line e-learning cbt (computer based) ...n. Eric is an accomplished trainer and coach to managers, supervisors, and team leaders in operational settings. He gains instant credibility because he has actually ?been there, done that.? He brings a wealth of real-time experience to his training and consulting projects. He has presented to national audiences at several conferences, trade shows, and symposiums. FREQUENTLY ASKED QUESTIONS How  more...
How To Master Human Resources on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...nging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your training and development professionals in transitioning from a  more...
From 123-CBT Computer Based Training
Business Etiquette for Supervisors on-line e-learning cbt (computer based) ...supervisors seem to be able to energize their employees to give their best efforts. Other supervisors have to engage in a battle of wills to accomplish the simplest tasks. What's the difference? According to a 19th-century management thinker, a supervisor: "has the power to make employees happy or unhappy; and to make their jobs a pleasure or a burden. A supervisor's power lies in words and  more...
Tomorrow s Managers Development Tools on-line e-learning cbt (computer based) ...e key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from one another. You will identify methods to make your managers change-ready, global thinkers. By applying these methods to real life scenarios, you will gain a better understanding of ways to apply these principles in your own work  more...
The Principles of Financial Management on-line e-learning cbt (computer based) Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...
Partnering with Your Boss on-line e-learning cbt (computer based) You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and  more...
Communicating with Power and Confidence on-line e-learning cbt (computer based) ...orkplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards,  more...
Supply Chain Management Using Models on-line e-learning cbt (computer based)cd rom ...re. Audience: This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within their organization or need to understand the basics of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study  more...
Essentials of Business Law Employment Law on-line e-learning cbt (computer based)cd rom ...oid occurrences of discrimination. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Essentials of Business Law The Legal Environment on-line e-learning cbt (computer based)cd rom ...understanding of liability issues. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Consulting Skills Serving as an Internal Consultant on-line e-learning cbt (computer based)cd rom ...ion, you have spoken with sales reps and customer service supervisors, and determined that many customers are not receiving their orders on time, which is costing your division sales and customer loyalty. You have also discovered that the warehouse relies on hard copies of purchase orders instead of using an electronic inventory management system. You have developed a proposal for proprietary  more...
Quality Management The Quality Management Process on-line e-learning cbt (computer based)cd rom ...es for developing loyal customers. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Quality Management Quality Management Tools on-line e-learning cbt (computer based)cd rom ... the purpose of affinity diagrams. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Principles of Marketing Fundamentals of Marketing on-line e-learning cbt (computer based)cd rom ...f the market segmentation process. Audience Managers, supervisors, and employees who want to learn basic marketing principles in order to influence the marketing goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Quality Management Business Process Improvement on-line e-learning cbt (computer based)cd rom ...a process that should be measured. Audience Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
International Business Essentials The Global Business Environment on-line e-learning cbt (computer based)cd rom ...s successfully in North America. Audience: Managers, supervisors, and employees who want to learn in detail about the global business environment and how that impacts his or her business activities and goals. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning  more...
Diversity Managing Diversity in the Workplace on-line e-learning cbt (computer based)cd rom ...supervisors, and managers examine the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture that affect  more...
International Business Essentials Conducting Business in Europe on-line e-learning cbt (computer based)cd rom ...resentation in Great Britain. Audience: Managers and supervisors who want to learn specific business protocol for Germany, France, and great Britain. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 to 4 hours Objectives: Unit 1: Germany  more...
Creativity Innovation Fostering a Ceative Environment on-line e-learning cbt (computer based)cd rom ...ative tasks. Audience This program is for managers or supervisors who want to learn how to foster a creative environment and stimulate creativity in their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Employing  more...
Cross Cultural Business Comm Understanding Cultural Differences on-line e-learning cbt (computer based)cd rom ...eptable to discuss in an e-mail. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2  more...
Interpersonal Communication Listening Skills on-line e-learning cbt (computer based)cd rom ...listening. Audience This course is for managers and supervisors who are interested in improving their listening skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information  more...
Advanced Interpersonal Communication Communicating with Co-Workers on-line e-learning cbt (computer based)cd rom ...who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn To Interact with an ineffective supervisor. Negotiate a raise with a  more...
Advanced Interpersonal Communication Comm to Build a Positive Culture on-line e-learning cbt (computer based)cd rom ...in an organizational culture. Audience Managers and supervisors who can influence creating a positive culture through communication. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...
Cross Cultural Business Comm Devel Cross Cultural Comm Skills on-line e-learning cbt (computer based)cd rom ...icating through an interpreter. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2  more...
Cross Cultural Business Comm Addressing Cross Cultural Bus Situations on-line e-learning cbt (computer based)cd rom ...g cross-cultural communication. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2  more...
Listening Skills The Fundamentals of Listening on-line e-learning cbt (computer based)cd rom ... Improve your understanding. Audience All managers, supervisors, salespeople, and administrative staff. Anyone who listens professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding the Listening Process  more...
Listening Skills Listening Challenges on-line e-learning cbt (computer based)cd rom ... Improving Body Language. Audience All managers, supervisors, salespeople, and administrative staff. Anyone who listens professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Overcoming Listening Problems (1 hour)  more...
Excellence in Service Creating an Exceptional Service Environment on-line e-learning cbt (computer based)cd rom ...s a manager and customer service provider. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Create a  more...
Excellence in Service Establishing Service Standards on-line e-learning cbt (computer based)cd rom ...dentify ways to monitor service standards. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1:  more...
Excellence in Service Building a Customer Service Team on-line e-learning cbt (computer based)cd rom ...ees based on their individual preferences. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Staff  more...
Excellence in Service Building Lasting Customer Relationships on-line e-learning cbt (computer based)cd rom ...nt; and follow the four stages of loyalty. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1:  more...
Call Center Mgt Managing Motivating Your Staff on-line e-learning cbt (computer based)cd rom ...meet with R.J. Lynch and Jennifer Webber, two Call Center Supervisors, to discuss implementing a new training program for all call center employees. Unit 2: Motivating Call Center Employees (0.5 - 1 hour) Identify ways to motivate employees. Apply techniques for motivating an employee. Select ways to maintain energy  more...
Customer Relationship Mgt Fundamentals of CRM on-line e-learning cbt (computer based)cd rom ...ystem. Audience This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English 2 to 4 hours Objectives  more...
Customer Relationship Mgt Implementing CRM on-line e-learning cbt (computer based)cd rom ... CRM. Audience This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4  more...
Customer Relationship Mgt eCRM on-line e-learning cbt (computer based)cd rom ...oals. Audience This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building customer loyalty. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4  more...
Recruiting Retention Staffing Your Organization on-line e-learning cbt (computer based)cd rom ... agencies enforce employment laws. Audience Managers, supervisors, and team leaders who are involved in the recruiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
Recruiting Retention Internet Recruiting on-line e-learning cbt (computer based)cd rom ...oping an Internet search strategy. Audience Managers, supervisors, and team leaders who are involved in the recruiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
Recruiting Retention Keeping Your Good Employees on-line e-learning cbt (computer based)cd rom ...he steps for the coaching process. Audience Managers, supervisors, and team leaders who are involved in the recruiting process or in the process of making sure employees remain satisfied in their positions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
Leadership Development Goal Setting on-line e-learning cbt (computer based)cd rom ...t technique. Audience This course is for managers and supervisors who are responsible for setting and achieving goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options German, UK English, Japanese Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...
Leadership Development Leading the Way on-line e-learning cbt (computer based)cd rom ...r advantage. Audience This course is for managers and supervisors in leadership positions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English, Japanese, German Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Identify  more...
Leading the Way Learning to Lead on-line e-learning cbt (computer based)cd rom ...e power tactics to lead followers. Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1 : The Leader (0.5 - 1 hour)  more...
Managerial Leadership Creating a Vision on-line e-learning cbt (computer based)cd rom ...ementing an organization's vision. Audience Managers, supervisors, and team leaders who want to learn how to lead successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Leading with a Vision (1 hour)  more...
Strategic Decision Making Making the Right Decision on-line e-learning cbt (computer based)cd rom ...to learn from others' experiences. Audience Managers, Supervisors, and Team Leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Generating  more...
Strategic Decision Making Advanced Decision Making on-line e-learning cbt (computer based)cd rom ...d common decision-making pitfalls. Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Managing  more...
Goal Setting Reaching Individual Goals on-line e-learning cbt (computer based)cd rom ...et audience for this program is administrators, managers, supervisors and front-line staff. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Goal Setting Fundamentals (0.5 - 1 hour) Identify the  more...
Goal Setting Goal Setting Tools for Managers on-line e-learning cbt (computer based)cd rom ...et audience for this program is administrators, managers, supervisors, and front-line staff. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Goals as a Management Tool (0.5 - 1 hour) Identify the criteria  more...
Goal Setting Organizational Goal Setting on-line e-learning cbt (computer based)cd rom ...udience for this program is administrators, managers, and supervisors. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Goal Setting with Teams (0.5 - 1 hour) Sequence the process for helping a team develop  more...
Employee Performance Managing Difficult People on-line e-learning cbt (computer based)cd rom ...cult people. Audience This course is for managers and supervisors responsible for coaching their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...
Employee Performance Providing Feedback on-line e-learning cbt (computer based)cd rom Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving  more...
Essentials of Management Negotiating Skills on-line e-learning cbt (computer based)cd rom ...l successfully. Audience This course is for managers, supervisors, sales people, and others who need to develop their negotiation and persuasion skills for required business ends. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 3 hours  more...
Correcting Performance Problems Identifying Performance Problems on-line e-learning cbt (computer based)cd rom ... an employee's conduct problem. Audience Managers and supervisors who want to learn how to identify any performance problems their employees may have. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...
Correcting Performance Problems Addressing Performance Problems on-line e-learning cbt (computer based)cd rom ... for responding to an employee. Audience Managers and supervisors who want to learn how to successfully provide employees with feedback and address problem behavior. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives  more...
Correcting Performance Problems Disciplining Employees on-line e-learning cbt (computer based)cd rom ...ow-up meeting with an employee. Audience Managers and supervisors who want to learn how to conduct a disciplinary meeting with an employee who is displaying performance problems. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours  more...
Managing Performance Establishing a Peformance Plan on-line e-learning cbt (computer based)cd rom ... Coach your employees. Audience Managers and supervisors who want to understand the process for establishing a performance plan for their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit  more...
Managing Performance The Performance Appraisal Process on-line e-learning cbt (computer based)cd rom ...ee solve a performance problem. Audience Managers and supervisors who want to learn how to apply the performance appraisal process in order to help their employees improve their performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to  more...
Managing Performance Overcoming Performance Appraisal Challenges on-line e-learning cbt (computer based)cd rom ...ce when appraising performance. Audience Managers and supervisors who want to learn how to overcoming challenges when conducting performance appraisals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...
Coaching Building Relationships on-line e-learning cbt (computer based)cd rom ... the steps in the CARE process. Audience Managers and supervisors who want to learn how to build relationships with their employees in order to effectively coach them. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Coaching Applying the Coaching Process on-line e-learning cbt (computer based)cd rom ...ack effectively while coaching. Audience Managers and supervisors who want to learn how to apply the coaching process in order to successfully coach their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Coaching Communicating with Employees on-line e-learning cbt (computer based)cd rom ...when confronting your employee. Audience Managers and supervisors who want to learn how to apply coaching concepts successfully by using good communication techniques. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Business Ethics Managerial Business Ethics on-line e-learning cbt (computer based)cd rom ... for ending unethical behavior. Audience Managers and supervisors who want to learn how to create an ethical work environment and encourage ethical behavior and discourage unethical behavior in their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total  more...
Business Ethics Organizational Ethics on-line e-learning cbt (computer based)cd rom ...decision when social responsibilities clash. Audience Supervisors and upper level managers who have the power to develop legal compliance programs and create an ethical culture. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...
Project Management Essentials Planning a Project on-line e-learning cbt (computer based)cd rom ...uded on an activity analysis form. Audience Managers, supervisors, and team leaders who have to manage projects and want to learn the basic principles needed to plan a project. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...
Project Management Project Scheduling Budgeting on-line e-learning cbt (computer based)cd rom ... make the most of available funds. Audience Managers, supervisors, and team leaders who have to manage projects and want to learn the basic principles needed to schedule and budget a project. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Project Management Essentials Controlling Closing a Project on-line e-learning cbt (computer based)cd rom ...y the steps for closing a project. Audience Managers, supervisors, and team leaders who have to manage projects and want to learn the basic principles needed to control and close a project. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Principles of Marketing Distribution Strategy on-line e-learning cbt (computer based)cd rom ... Identify types of retailers. Audience Managers, supervisors, and employees who want to learn basic marketing principles in order to influence the marketing goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Principles of Marketing Promotion Strategy on-line e-learning cbt (computer based)cd rom ...motion in an advertising campaign. Audience Managers, supervisors, and executives who can influence the marketing and strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Promotion Essentials  more...
Principles of Marketing Pricing Strategy on-line e-learning cbt (computer based)cd rom ...iate steps of the pricing process. Audience Managers, supervisors, and executives who can influence the marketing and strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Defining the Role of  more...
Principles of Marketing Writing a Marketing Plan on-line e-learning cbt (computer based)cd rom ...marketing plan evaluation methods. Audience Managers, supervisors, and executives who can influence the marketing and strategic goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Fundamentals of  more...
Project Teams Building a Project Team on-line e-learning cbt (computer based)cd rom ...in your team. Audience Project managers, manager, and supervisors who are interested in learning more about how to build project teams. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizing the Project Team (0.5 - 2 hours)  more...
Cross-Functional Teams Goal Setting in a Cross-Functional Team on-line e-learning cbt (computer based)cd rom ... Audience Team leaders, team members, and managers or supervisors who are interested in learning more about how cross-functional teams are created and how they operate. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit1: The Elements  more...
Cross-Functional Teams Selecting Cross-Functional Team Members on-line e-learning cbt (computer based)cd rom ... Audience Team leaders, team members, and managers or supervisors who are interested in learning more about how cross-functional teams are created and how they operate. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Identifying  more...
Cross-Functional Teams Cross-Functional Team Development on-line e-learning cbt (computer based)cd rom ... Audience Team leaders, team members, and managers or supervisors who are interested in learning more about how cross-functional teams are created and how they operate. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...
Essentials of Business Law Contract Law on-line e-learning cbt (computer based)cd rom ... Determine if a contract is valid. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Essentials of Business Law Cyberlaw on-line e-learning cbt (computer based)cd rom ...aws that pertain to telecommuters. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...
Administrative Assistant Skills Excelling as an Admin Assistant on-line e-learning cbt (computer based)cd rom ...effectively with your supervisor, work well with multiple supervisors, and manage the office when your supervisor is absent. Learn To Identify the guidelines for building strong business relationships. Identify the guidelines for creating a stress management plan. Demonstrate an understanding of how to  more...
Organizational Learning Developing a Knowledge Mgmt System on-line e-learning cbt (computer based)cd rom ...ing a knowledge management system. Audience Managers, supervisors, and executives who can influence the development and execution of a Knowledge Management system within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives  more...
Organizational Learning Transferring Knowledge within an Org on-line e-learning cbt (computer based)cd rom ...yees' types of reluctant behavior. Audience Managers, supervisors, and executives who can influence the development and execution of a Knowledge Management system within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives  more...
Organizational Learning Deploying a Knowledge Mgmt System on-line e-learning cbt (computer based)cd rom ...ing a knowledge management system. Audience Managers, supervisors, and executives who can influence the development and execution of a Knowledge Management system within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives  more...
Telephone Skills Professionalism Through Basic Skills on-line e-learning cbt (computer based)cd rom ... and use resources. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Important Telephone  more...
Telephone Skills Handling Difficult Calls on-line e-learning cbt (computer based)cd rom ...ll time efficiency. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Telephone Etiquette  more...
Telephone Skills Effectively Mng Inbound Outbound Calls on-line e-learning cbt (computer based)cd rom ... Close a sale. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Inbound Calls (0.5 -  more...
Managerial Leadership Leading Through Change on-line e-learning cbt (computer based)cd rom ...ing employees when mistakes occur. Audience Managers, supervisors, and team leaders who want to learn how to lead successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Planning for Change (1 hour)  more...
Managerial Leadership Motivating Employees on-line e-learning cbt (computer based)cd rom ...an hinder motivational strategies. Audience Managers, supervisors, and team leaders who want to learn how to lead successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Examining Employee Roles (1 hour)  more...
Motivation Fostering Employee Motivation on-line e-learning cbt (computer based)cd rom ...loyees to use goals as motivators. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase employee performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...
Motivation Motivating Through Rewards Recognition on-line e-learning cbt (computer based)cd rom ...ing reward or recognition program. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase employee performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...
Motivation Empowering to Increase Motivation on-line e-learning cbt (computer based)cd rom ...sfully manage empowered employees. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase employee performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...
Mentoring Implementing a Formal Mentoring Program on-line e-learning cbt (computer based)cd rom ...t establish a strong relationship. Audience Managers, supervisors, and team leaders who have the authority to develop mentoring programs or serve as mentors to other employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...
Mentoring Developing Your Mentoring Skills on-line e-learning cbt (computer based)cd rom ...e guidelines for managing mentees. Audience Managers, supervisors, and team leaders who have the authority to develop mentoring programs or serve as mentors to other employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options French, Japanese, US English Total Learning Time 2 to 4 hours  more...
Organizational Behavior Organizational Dynamics for Individuals on-line e-learning cbt (computer based)cd rom ...ivational theories that affect OB. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...
Organizational Behavior Organizational Group Dynamics on-line e-learning cbt (computer based)cd rom ...nd behaviors that define a leader. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Groups  more...
Organizational Behavior The Organizational System on-line e-learning cbt (computer based)cd rom ...delines for managing diversity. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit  more...
Principles of Marketing Product Strategy on-line e-learning cbt (computer based)cd rom Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...
Business Code of Conduct Bribery Kickbacks on-line e-learning cbt (computer based)cd rom ...siness Code of Conduct policies. Target audience includes supervisors, managers, and executives throughout an organization. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 0.5 hour Objectives: Unit 1: Fundamentals of Bribery and Kickbacks (0.5 hours) Identify incoming  more...
Business Code of Conduct Insider Trading on-line e-learning cbt (computer based)cd rom ...sider trading. Audience: All employees, particularly supervisors, managers, and executives, within large to mid-size organizations who are required to review and understand general Business Code of Conduct policies. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 0.5 hour  more...
Supply Chain Management Principles and Concepts on-line e-learning cbt (computer based)cd rom ...ns. Audience: This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within their organization or need to understand the basics of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study  more...
Supply Chain Management Building a Sustained Competitive Advantage on-line e-learning cbt (computer based)cd rom ... 4. Audience: This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within their organization or need to understand the basics of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study  more...
From HAZMAT Plans & Programs, Inc
OSHA - 30 Hour Construction Outreach Training Program - Online on-line e-learning cbt (computer based)self directed This online OSHA 30 Hour Construction Outreach training covers thirty (30) hours of courses, required by the Occupational Health and Safety Act (OSHA), that apply toward 30-hour Construction Industry course completion card. This Outreach safety course is comprised of 23 sections, each either one or two hours in length, and covering topics pertaining to OSHA regulations covered by Standard 29 CFR  more...
40 Hour HAZWOPER Online Training on-line e-learning cbt (computer based)self directed ...ances or uncontrolled hazardous waste sites. Managers and supervisors on hazardous waste sites are also required to take the HAZWOPER 40 Hour Initial Training as part of their more extensive curriculum. Topics in this training include the Scope and Application of OSHA regulations on Hazardous Waste Operations and Emergency Response (HAZWOPER), the role of chemical behavior and properties,  more...
OSHA 30 Hour Construction Outreach Online Training on-line e-learning cbt (computer based)study at homeself directed ...fety responsibilities such as safety directors, managers, supervisors, persons on safety committees, administrators, and persons responsible for training. This is more than the basic safety training that construction workers receive in the 10 Hour Outreach class. In this class students will learn how to use the Code of Federal Regulations (CFR) and be able to find what standards are  more...
Online OSHA 10 Hour Construction Outreach Training on-line e-learning cbt (computer based)self directed ...course is designed for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the job. Upon successful  more...
From Compliance Solutions
DOT Hazmat Transportation Online on-line e-learning cbt (computer based) ...p or placard the shipments, as well as their managers and supervisors. If an employee does not understand the regulations and makes a simple mistake in the hazard class, or simply puts the wrong placard on the container, the shipment is compromised throughout the entire process. Drivers who transport the shipments should have be trained in 49 CFR 172.704 (this course) as well as receive and  more...
OSHA Site Supervisor-Online on-line e-learning cbt (computer based) ...nd advocate. This on-line course is designed for Site Supervisors and others who manage hazardous material site workers. This information will provide supervisors and managers specific information in order to properly supervise workers, remediation investigations, and oversee other site activities. This training meets the requirements outlined in paragraph "e" of 29 CFR 1910.120.  more...
From 6P International, LLC
10 Hour Construction Industry Outreach Training Program - Spanish on-line e-learning cbt (computer based) ...course is designed for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the job. Upon successful  more...
10 Hour 30 Hour Construction OSHA Outreach Courses on-line e-learning cbt (computer based) ...course is designed for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the job. Upon successful  more...
10 Hour 30 Hour General Industry OSHA Outreach Courses on-line e-learning cbt (computer based) ...PTION: 1. 0 IACET Approved CEU This course is ideal for supervisors with safety and health responsibilities, and for employee safety and health awareness. Students will be introduced to OSHA policies, procedures and standards as well as general industry safety and health principles covered in OSHA Act Part 1910. Special emphasis will be placed on areas most hazardous using OSHA standards as a  more...
30 Hour General Industry OSHA Outreach Training Program on-line e-learning cbt (computer based) ...ifically devised for safety directors, foremen, and field supervisors; the program provides complete information on OSHA compliance issues. OSHA recommends Outreach Training Programs as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1910. General industry workers must receive additional training, when required by OSHA standards, on specific hazards of the  more...
10 Hour Construction Industry OSHA Outreach Training Program w Study Guide on-line e-learning cbt (computer based) ...course is designed for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the job. Upon successful  more...
10 Hour General Industry OSHA Outreach Training Program on-line e-learning cbt (computer based) ...N: 1. 0 IACET Approved CEU This course is ideal for supervisors with safety and health responsibilities, and for employee safety and health awareness. Students will be introduced to OSHA policies, procedures and standards as well as general industry safety and health principles covered in OSHA Act Part 1910. Special emphasis will be placed on areas most hazardous using OSHA standards as a  more...
10 Hour Construction Industry OSHA Outreach Training Program on-line e-learning cbt (computer based) ...course is designed for construction workers, foremen, job supervisors, and anyone involved in the construction industry. OSHA recommends Outreach Training Program courses as an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1926. Workers must receive additional training, when required by OSHA standards, on the specific hazards of the job. Upon successful  more...
Safety and Health Programs on-line e-learning cbt (computer based) CATEGORY: General Industry COURSE DESCRIPTION: This course is designed for employers, supervisors, and managers who need to thoroughly understand, implement, and communicate an OSHA program. Workers who need to be educated and aware of OSHA issues within their domain will also find this course useful. Moreover, OSHA officers and coordinators who need to develop an OSHA program and ensure  more...
From Serebra Learning Corporation
Implementing an Organization-wide Mentoring Program on-line e-learning cbt (computer based) Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating  more...
Professional Assertiveness on-line e-learning cbt (computer based) Do you feel that co-workers see you as too passive or aggressive in your professional career? Do you wonder if there is a more appropriate professional style? Do you want to know how to develop your professional style? Do you feel you could develop your assertive communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your  more...
Framing the Problem on-line e-learning cbt (computer based) When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight  more...
The Process of Globalizing a Product or Service on-line e-learning cbt (computer based) Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for  more...
The Art of Global Communication on-line e-learning cbt (computer based) Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the  more...
Launching Successful On-site and Virtual Teams on-line e-learning cbt (computer based) One factor that defines team success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team  more...
Facilitating On-site and Virtual Teams on-line e-learning cbt (computer based) Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of  more...
Customer Relationship Management Fundamentals of CRM on-line e-learning cbt (computer based) Customer Relationship Management: Fundamentals of CRM introduces the student to the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of CRM, and the four steps of the  more...
The Inbound Call Center on-line e-learning cbt (computer based) Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...
Inbound Call Center Management Leadership on-line e-learning cbt (computer based) Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware  more...
Inbound Call Centers People Management on-line e-learning cbt (computer based) Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to  more...
Inbound Call Center Technology on-line e-learning cbt (computer based) Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...
Performance Metrics for an Inbound Call Center on-line e-learning cbt (computer based) The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...
Excellence in Internal Customer Service on-line e-learning cbt (computer based) In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning  more...
Overcoming Internal Customer Service Problems on-line e-learning cbt (computer based) Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...
Internal Customer Service Conflict and Complaints Simulation on-line e-learning cbt (computer based) Complaints are an inherent part of customer service, and this is especially true of internal customer service. No matter the level of vigilance, problems will arise, and when they do, they must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice  more...
Identifying Your Customer s Expectations on-line e-learning cbt (computer based) Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate  more...
Using Surveys to Measure Customer Satisfaction on-line e-learning cbt (computer based) If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will  more...
Bridge The Expectations Gap on-line e-learning cbt (computer based) You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how  more...
Leading A Customer-Focused Team on-line e-learning cbt (computer based) The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work  more...
Managing a Customer-focused Department Simulation on-line e-learning cbt (computer based) ...cused Department Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the simulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process,  more...
The Role of Critical Thinking in Organizations on-line e-learning cbt (computer based) In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...
Developing Fundamental Critical Thinking Skills on-line e-learning cbt (computer based) You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...
Strategies for Facilitating Critical Thinking on-line e-learning cbt (computer based) Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...
Critical Thinking Skills for Managing on-line e-learning cbt (computer based) Rational decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination. Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical  more...
Organizational Scope of Critical Thinking on-line e-learning cbt (computer based) In any complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...
Critical Thinking Strategies Simulation on-line e-learning cbt (computer based) You have recently been hired as the general manager at Retail Management Software (RMS). The company began as a small start-up company five years ago, developing software that helps retailers create, manage, and fulfill consumer demand. The founders and owners, Fred Chambers and Larry Busby, and their small team worked hard and developed great products. Recently, RMS' business has increased a  more...
What Is Emotional Intelligence on-line e-learning cbt (computer based) Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often  more...
Emotional Intelligence at Work on-line e-learning cbt (computer based) What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...
Teamwork and Emotional Intelligence on-line e-learning cbt (computer based) Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many  more...
The Emotionally Intelligent Leader on-line e-learning cbt (computer based) Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in  more...
Building Relationships to Get Results on-line e-learning cbt (computer based) You are not the boss. You've been called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a  more...
Teamwork and Results Without Authority on-line e-learning cbt (computer based) When it comes to being a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting  more...
Getting Results without Authority Simulation on-line e-learning cbt (computer based) You have been hired within the last year as a design engineer at Autorad, a company that manufactures automotive components. Historically, the company specialized in custom-designed components for limited production runs. In recent years, the company has moved into more mainstream applications and must adapt to a mass-production mind-set. Your team has been working on a new steering wheel design  more...
The Impact of Culture on Communication on-line e-learning cbt (computer based) Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden. Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in  more...
Improving Your Cross-cultural Communications on-line e-learning cbt (computer based) Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural  more...
International Communications Simulation on-line e-learning cbt (computer based) In this simulation, you will be employed as a Divisional Merchandise Manager (DMM) of home audio and video electronics for Everson and Macombre, the parent company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing  more...
Cross-cultural Communications Simulation on-line e-learning cbt (computer based) You're the newly hired general manager of the Springfield Strikers, a women's professional soccer team. The team had a mediocre record over the past season and did not draw as many fans as the more successful teams in the league. Now it's the off-season, and your job is to make changes to improve the team's on-field performance without going over budget. First, you'll meet with Maria Adalberto,  more...
Assertiveness from the Inside Out on-line e-learning cbt (computer based) Do you sometimes wonder if there's a way to alter your professional style--to change yourself from the inside out? Do you want to develop your professional assertive style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Are you placed in situations where assertive negotiations are needed? Now is a good time to enhance your professional  more...
Performance Appraisal Simulation on-line e-learning cbt (computer based) Consider your last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many  more...
Reviewing Performance on-line e-learning cbt (computer based) Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they  more...
Continuous Performance Assessment on-line e-learning cbt (computer based) This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this  more...
Effective Mentoring on-line e-learning cbt (computer based) Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your  more...
The Mentoring Manager on-line e-learning cbt (computer based) Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance. Managers,  more...
Addressing Problem Performance Simulation on-line e-learning cbt (computer based) You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers and the writers assistant report to you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various methods,  more...
Mentoring Strategies in the 21st Century on-line e-learning cbt (computer based) Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on  more...
e-Mentoring on-line e-learning cbt (computer based) Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and proteges, developing trust, using  more...
Mentoring Essentials Simulation on-line e-learning cbt (computer based) You are a Team Leader for the Wireless Technology Group, a research department within The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned Tilly Newman, a  more...
Averting Problem Performance Simulation on-line e-learning cbt (computer based) You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers for the show report to you. Recently, one of these writers resigned, so you need to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in  more...
Preventing Problem Performance on-line e-learning cbt (computer based) Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...
Coaching for Business on-line e-learning cbt (computer based) Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and  more...
Energizing and Empowering Employees on-line e-learning cbt (computer based) Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to  more...
Making Cross-generational Teams Work on-line e-learning cbt (computer based) Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...
Leading the Workforce Generations Simulation on-line e-learning cbt (computer based) The twenty-first century marks a new development in the workplace. Technology has changed the way we do business. We are faster, busier, and more knowledgeable. Not only do we have vast technological resources available to us; we are also the first to have personnel resources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker  more...
About 360-Degree Performance Feedback on-line e-learning cbt (computer based) Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,  more...
Elements of a 360-degree Performance Review on-line e-learning cbt (computer based) Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review  more...
Delivering 360-Degree Performance Feedback on-line e-learning cbt (computer based) Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...
360-Degree Performance Appraisal Simulation on-line e-learning cbt (computer based) In this simulation, you will assume the role of Northeast Regional Director of Sales for IpSwitch Components, a seller and service provider of computer networking hardware. Recently, the company decided to experiment with a 360-degree performance feedback system, hoping to replace the traditional manager-level review process. This simulation is based on the SkillSoft series 360-Degree Performance  more...
Successful Coaching Relationships on-line e-learning cbt (computer based) Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of  more...
Key Stages in Coaching on-line e-learning cbt (computer based) Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping  more...
Coaching Skills on-line e-learning cbt (computer based) At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a  more...
Mindsets Emotions and Coaching on-line e-learning cbt (computer based) What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your  more...
Coaching Trends on-line e-learning cbt (computer based) When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What  more...
Coach with Confidence Simulation on-line e-learning cbt (computer based) Dulce Confections is known for its innovative management style. You are a food scientist responsible for developing new, or improving existing, candy lines based on marketing specifications. Unsatisfied with simply following written specifications, you keep in close contact with the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective  more...
Coaching Personalities and Teams Simulation on-line e-learning cbt (computer based) You are a marketing manager for Dulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the  more...
Managing and Rewarding Top Performers on-line e-learning cbt (computer based) Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a  more...
The Potential of Self-directed Learning on-line e-learning cbt (computer based) How often have you heard these buzz words of the '90s: self-directed learning; continuous learning; the learning organization; the knowledge worker? If you wonder what these terms really mean, why they are so important, and how you rate as a worker for the 21st century, this course is for you. Find out what you can do to take control of your own skill and career development. Learn to identify  more...
Knowledge as Strategy Performance Improvement on-line e-learning cbt (computer based) In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating  more...
The Power of the Learning Organization on-line e-learning cbt (computer based) In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support  more...
The Mark of a Leader on-line e-learning cbt (computer based) Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences  more...
Goal Setting Reaching Individual Goals on-line e-learning cbt (computer based) In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. The target audience for this program is administrators, managers, supervisors and front-line staff.  more...
Communicating a Shared Vision on-line e-learning cbt (computer based) If you can dream it, you can do it. Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and  more...
Partnering with Your Boss on-line e-learning cbt (computer based) ...essionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and valued member of the management team. For administrative support professionals who currently work in this type of relationship with their bosses, the course contains many  more...
Communicating with Power and Confidence on-line e-learning cbt (computer based) ...orkplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards,  more...
Taking Systems Thinking into Your Personal Life on-line e-learning cbt (computer based) Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is  more...
Globalization and Our Changing World on-line e-learning cbt (computer based) Globalization has become a foundation for most major corporations. This course provides you with a "big picture" view of globalization. You will be introduced to the trends that have opened the doors to a global economy and the factors that drive corporate globalization. You will also learn about the major trade agreements that pave the road to global commerce. Executives, managers, supervisors,  more...
Globalization and Your Company on-line e-learning cbt (computer based) This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations. Executives, managers, supervisors, team leaders, and other business professionals  more...
Managing from a Global Viewpoint on-line e-learning cbt (computer based) The process of managing on a global scale requires a step up from domestic management. In this course, you'll learn what it takes to be a global manager or team leader. You'll start with establishing a global mind-set and learning about the attributes of a global manager. Then, you'll explore cross-cultural communication and ways to effectively support and work with a globally based team.  more...
Redesigning Your Organization Part 1 on-line e-learning cbt (computer based) How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a  more...
Redesigning Your Organization Part II on-line e-learning cbt (computer based) What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making  more...
Pricing for Profitability on-line e-learning cbt (computer based) Nothing can be more harmful to the success of your new product or service than incorrect pricing and other financial projections In this course, you will not only learn how to gather pertinent revenue and expense information to help you price your product, but also how to determine your objectives and policies to correctly position your product in its market niche. You'll examine three methods and  more...
Analyzing the Market on-line e-learning cbt (computer based) This course will walk you through four crucial elements of analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and  more...
Writing a Marketing Plan Phase 1 on-line e-learning cbt (computer based) This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll  more...
Writing the Marketing Plan Creative Strategy on-line e-learning cbt (computer based) You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success. Marketing managers, supervisors or team  more...
Intellectual Property Overview on-line e-learning cbt (computer based) Management is often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the  more...
Attorney-Client Privilege on-line e-learning cbt (computer based) This course covers the attorney-client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege  more...
Insider Trading on-line e-learning cbt (computer based) Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing  more...
Independent Contractors and Temporary Employees on-line e-learning cbt (computer based) Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with  more...
The Sarbanes-Oxley Act of 2002 on-line e-learning cbt (computer based) On July 30, 2002, President Bush signed into law the Sarbanes-Oxley Act of 2002. Sparked by a wave of dramatic corporate and accounting scandals, this federal securities legislation attempts to combat corporate fraud and to enhance the accuracy and reliability of corporate disclosures made pursuant to the securities laws. The act's provisions have helped to enhance audit committee responsibility  more...
Union Awareness on-line e-learning cbt (computer based) According to the U.S. Department of Labor's Bureau of Labor Statistics, in 2004, 12.5 percent of wage and salary workers were union members--down from 12.9 percent in 2003. Why is membership declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have  more...
Rightful Termination on-line e-learning cbt (computer based) One of the most difficult things you will do as a manager is to tell an employee that his or her working relationship with the company must end. When you take this course, you will learn specific steps to follow when terminating someone's employment due to layoffs, performance problems or misconduct. You will then have the opportunity to apply what you've learned in a role play. Of course, the  more...
Drug-free Workplace on-line e-learning cbt (computer based) ...cohol during work hours? Does your company have a program supervisors can follow to effectively handle such problems--one that educates employees about the consequences of substance abuse? Do you think that alcohol and other drug abuse won't be a problem at your organization? In fact, the National Institute on Drug Abuse estimates that about 70 percent of illicit drug users are employed, and  more...
Employee Sexual Harassment Awareness on-line e-learning cbt (computer based) Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually  more...
Supervisor and Manager Sexual Harassment Awareness on-line e-learning cbt (computer based) ...eate a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. Each company should have a policy on the issue of sexual harassment, outlining  more...
Harassment in the Workplace on-line e-learning cbt (computer based) Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must  more...
Managing Sexual Harassment Problems Simulation on-line e-learning cbt (computer based) You're the manager of consolidations at the corporate headquarters of QXT Chemical Company, a large global corporation. You supervise a team of accountants. When one of them, Shelly Jones, tells you that another of your direct reports, Damon Beasley, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft series  more...
Managing Workplace Harrassment Complaints on-line e-learning cbt (computer based) You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler,  more...
Supervisor and Manager Sexual Harassment Awareness Multi-State Edition on-line e-learning cbt (computer based) ...mpact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help your company  more...
HIPAA Privacy Rules on-line e-learning cbt (computer based) Personal privacy is now a major issue to people, particularly where medical information is concerned. This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under  more...
Americans with Disabilities Act ADA on-line e-learning cbt (computer based) This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act. The ADA of 1990 makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to make sure that people with disabilities have an equal opportunity to apply  more...
Fair Labor Standards Act FLSA on-line e-learning cbt (computer based) The Fair Labor Standards Act (FLSA) establishes specific minimum requirements in relation to employees' wages, hours of work, overtime entitlements, and payroll records. The act was passed to set and enforce federal requirements on minimum wages and overtime. The FLSA became federal law in 1938 as part of President Roosevelt's New Deal--its primary aim was to respond to growing concerns about poor  more...
NFPA 1600 Business Continuity Programs on-line e-learning cbt (computer based) Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological  more...
DOT Drug and Alcohol Awareness on-line e-learning cbt (computer based) ...g-free programs. These guidelines encourage employees and supervisors in the transportation industry to be vigilant of any coworkers who may display symptoms of substance abuse and provide details for effective drug and alcohol testing procedures. This course identifies the causes, indicators, and resultant problems of substance abuse and substance dependency in the US transportation industry.  more...
Construction Safety Orientation on-line e-learning cbt (computer based) This course is designed to inform new construction workers and site visitors in and around construction sites of the potential hazards and safe work practices associated with the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize hazards commonly found at construction sites recall safe construction work  more...
Cryogenic Safety on-line e-learning cbt (computer based) Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of  more...
Defensive Driving on-line e-learning cbt (computer based) This one-hour course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define defensive driving recognize accident prevention methods identify the importance of seat belts describe the facts concerning the impact of  more...
Electrostatic Discharge Safety Training on-line e-learning cbt (computer based) This course will provide a basic understanding of static electricity, and how to provide protection from static electricity. The information in this course will focus on the identification, assessment, and control of static electricity for purposes of preventing fires and explosions. Primarily engineering, safety, and maintenance personnel whose responsibilities include determining and correcting  more...
Job Hazard Analysis on-line e-learning cbt (computer based) ...out their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define job hazard analysis identify jobs to select for analysis recognize questions that should be asked when conducting an analysis describe  more...
Lockout Tagout for Authorized Persons on-line e-learning cbt (computer based) This course provides information about control of hazardous energy and work under the protection of a Lockout/Tagout permit. The intent of the course is to provide information on lockout and tagout practices and the significance of lockout and tagout devices. Managers, supervisors, and employees  more...
Material Safety Data Sheets on-line e-learning cbt (computer based) ...supervisors with a better understanding of how to interpret a Material Safety Data Sheet (MSDS), as well as address specific requirements associated with MSDS's in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize the physical states in which chemicals are commonly found identify chemical routes of entry into  more...
NFPA 70E Electrical Safety in the Workplace on-line e-learning cbt (computer based) This course will provide the public sectors with an understanding of the basic criteria for a comprehensive program that addresses electrical safety-related work practices in accordance with the National Fire Protection Agency (NFPA)70E standard titled "Standard for Electrical Safety in the Workplace." Information presented will provide program elements, techniques, and processes that will apply  more...
Environmental Regulations Overview on-line e-learning cbt (computer based) This one-hour course provides an overview of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define the purpose of the Toxic Substances Control Act (TSCA) specify the purpose of the Resource Conservation  more...
Fundamentals of Microsoft Office Project 2007 on-line e-learning cbt (computer based) The Fundamentals of Microsoft Office Project 2007 course introduces key concepts related to working with projects and tasks in Project 2007. The course also covers basic tasks related to assigning resources and creating project calendars. This course is designed for project managers, managers, supervisors, team leaders, or consultants who are actively involved in the project management activities  more...
Working with Microsoft Office Project 2007 on-line e-learning cbt (computer based) The Working with Microsoft Office Project 2007 course covers how to manage tasks, resources, and calendars. This course covers the steps for setting tasks constraints and deadlines. In addition, this course covers the steps for outlining, linking, and splitting tasks. This course also covers the steps for allocating resources, monitoring resource allocations, leveling resources, and assigning  more...
Customer Relationship Management Implementing CRM on-line e-learning cbt (computer based) Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. This series is intended for managers, supervisors, customer service representatives, and anyone  more...
Customer Relationship Management eCRM on-line e-learning cbt (computer based) Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an  more...
Project Teams Building a Project Team on-line e-learning cbt (computer based) Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Project managers, manager, and supervisors who are interested in learning more about how to build project  more...
Organizational Behavior Organizational Dynamics for Individuals on-line e-learning cbt (computer based) Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.  more...
Organizational Behavior Organizational Group Dynamics on-line e-learning cbt (computer based) Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.  more...
Organizational Behavior The Organizational System on-line e-learning cbt (computer based) Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their  more...
Organizational Learning Developing a Knowledge Management System on-line e-learning cbt (computer based) In Organizational Learning: Developing a Knowledge Management System, you will learn the benefits of a learning organization. You will also learn processes for aligning strategy with knowledge management and how to identify who should be included in a knowledge assessment team. In addition, you will learn the process for performing a knowledge assessment and selecting a knowledge management  more...
Organizational Learning Transferring Knowledge within an Organization on-line e-learning cbt (computer based) In Organizational Learning: Transferring Knowledge within an Organization, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Managers, supervisors, and executives who  more...
Organizational Learning Deploying a Knowledge Management System on-line e-learning cbt (computer based) Organizational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge  more...
Goal Setting Goal Setting Tools for Managers on-line e-learning cbt (computer based) In ''Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. The target audience for this program is administrators, managers,  more...
Goal Setting Organizational Goal Setting on-line e-learning cbt (computer based) In ''Goal Setting: Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. The target audience for this program is administrators, managers,  more...
Quality Management The Quality Management Process on-line e-learning cbt (computer based) Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Managers, supervisors, or team leaders who need to learn how to implement  more...
Quality Management Quality Management Tools on-line e-learning cbt (computer based) Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...
Quality Management Business Process Improvement on-line e-learning cbt (computer based) Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...
Principles of Marketing Fundamentals of Marketing on-line e-learning cbt (computer based) Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Managers, supervisors, and employees who want to learn basic marketing  more...
Principles of Marketing Product Strategy on-line e-learning cbt (computer based) Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...
Principles of Marketing Distribution Strategy on-line e-learning cbt (computer based) Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage  more...
Principles of Marketing Promotion Strategy on-line e-learning cbt (computer based) Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of  more...
on-line e-learning cbt (computer based)
online course
 instructor led training
instructor-led class
 study at home
learn at home
 group study and discussion
group study
 self directed
self-directed study
 cd rom
cd-based training
 DVD
DVD video training
 book
printed book
 e-book
e-book digital book
 workshop / seminar
workshop seminar
 train the trainer
train the trainer
 computer lab
computer-based learning
 special pricing!
discount pricing
 on-line tutorial)
online tutorial
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