Supervisors Telephone Seminars - Training Resources

Preparing for the Unexpected Departure of Key Employees: An Introduction to Replacement Planning BenefitsFewer than 40 percent of U.S. organizations, public or private, have functioning replacement plans in case of the disastrous loss of key people to death, disability, sudden resignation or the potential threatened loss in hostage-taking situations. Replacement planning is not the same thing as succession planning or talent management, though many organizational leaders confuse them. This  more...

Discover the Secrets of Microsoft(R) Excel Pivot Tables BenefitsAny Excel user who maintains database-like data invariably needs tools to manage and analyze the data beyond mere sorting and filtering. Excel 's pivot table feature gives you a quick and powerful way to create summary cross-totals combined with an enormous flexibility to restructure your results with simple dragging of fields. Whether you need the ability to create a quick look at the  more...

Developing a Sound HR Metrics System BenefitsDoes your organization's HR metrics system fall short of expectations? How can we effectively measure the value that our employees bring to our organizations? How do we measure the effectiveness of our human resources department? Utilizing proper metrics and benchmarking can provide the answers to these questions. Attend this teleconference and learn the importance of demonstrating HR's  more...

The New World of EEO: What Is Coming ...g, disciplinary and termination proceedings engaged in by supervisors and their employers. This teleconference will assist you with labor and employment matters to appropriately assess the risk and implement positive and proactive solutions to the circumstances which create claims and liability. Learn first-hand how to manage these claims, negotiate and settle them and be in a defensible  more...

Utilizing Graphs and Charts in Microsoft Excel BenefitsAny Excel user who needs quick methods to show numerical information in a visual way needs to know the basics of chart creation; how (and why) to use different chart types; and how to alter the look of a chart with layout, color and content changes. Depicting data in a chart may reveal a trend that was not so obvious in the numerical data, which often can be dry and boring. That elusive  more...

Dealing With Employees Who Have Been Charged With a Crime BenefitsOne of the most perplexing problems that can confront an employer arises after the employer discovers that one of its employees has been arrested and charged with a crime. Under our legal system, the familiar mantra is that an arrested person is 'innocent until proven guilty'. So, what can an employer do to address situations where an employee has been arrested or has been charge or  more...

Microsoft Outlook 2007 Tips and Tricks BenefitsOutlook is a powerful, feature-filled personal information manager but many users are overwhelmed by the features and options available and never take full advantage of the potential it offers for managing email, calendar and contacts. They don't discover the time-saving shortcuts Outlook provides or utilize the many options included in Outlook. This teleconference offers a quick course in  more...

Advanced Microsoft Excel Formulas and Functions: Master Your Usage of Excel's More Powerful Formulas and Functions BenefitsEven if you are fairly comfortable with building formulas and functions in Excel , you might still be missing out by having overlooked some powerful functions or just not be aware of special capabilities, like array formulas. There's no question that Excel's 300+ functions give you tremendous capabilities to tackle a myriad of statistical, mathematical and financial challenges, not to  more...

Excel Formulas and Functions De-Mystified: Manage Your Excel Worksheets With Power and Confidence as You Master Formulas and Fun BenefitsAnyone using Excel invariably needs to create and understand how to use formulas and functions. For some Excel users, it is the centerpiece of what they do on daily basis. Many Excel formulas involve simple mathematical constructions using addition, subtraction, multiplication and division, but sometimes you need more complex formulas to reach an answer. Excel has more than 300 built-in  more...

Smoking Discrimination in the Workplace: On and Off the Clock nDriven by reports that smokers file more health insurance claims and are absent more frequently than nonsmokers, a growing number of employers have implemented programs to minimize the number of smokers in its workforce. These employer programs range from offering quit smoking programs to refusing to hire smokers and even terminating smokers. Privacy advocates argue an employer's interest in the  more...

Presenteeism: Measurement and Intervention Issues for Employers and Health Plans nProductivity is fast becoming an even more vital issue to the business world. Presenteeism, or work loss due to underlying health conditions when individuals remain at work, is one important facet of productivity. One study found that approximately 6 percent of a global company's total compensation (salaries, wages and all benefit costs) were lost due to presenteeism. Work site wellness programs  more...

Responding to an EEO Charge nThe most effective way to avoid an EEOC charge is to make sure you have appropriate anti-discriminatory policies in place and that all employees understand those policies. Prevention and awareness are areas employers should focus on when dealing with employee discrimination issues. If the worst case scenario happens, this teleconference will tell you how to protect your company when an EEOC  more...

Preparing for and Properly Reacting To Legal and Illegal Drug and Alcohol Use in the Workplace nDrug and alcohol abuse continues to have a huge impact on employee productivity and safety. At the same time, recognizing drug and alcohol abuse is outside the expertise of most managers and human resource personnel, while dealing with the problem improperly can lead to significant liability under federal and law, including the Americans With Disabilities Act and employee privacy laws. This  more...

Client Rights Issues: Informed Consent and Confidentiality nBoth state and federal laws contain myriad requirements intended to protect client rights. Most importantly are those that relate to rights regarding providing informed consent and privacy of health information. However, many health care providers do not understand the complex intersections of regulatory and common law requirements for obtaining consent and protecting client privacy. Failure to  more...

Effective Exit Interviews nMost employers are always looking for ways to improve employee relations, attract new employees and retain the ones they have. But how do you know what to do to improve if you don't know what employees are looking for or why they are leaving? n nImplemented properly, a good exit interview program can provide an employer with a host of valuable information that can be used to improve its employee  more...

What Every Business Person Needs to Know About Legal Issues in Contracts nMost businesses enter into contracts thinking they know precisely what they want to accomplish and what they have agreed to. All too often this is not actually the case. Written agreements may not reflect what a business believes it negotiated. Parties may later recall terms different from what seems to be reflected in the initial agreement. And all too often, the legal boilerplate terms turn out  more...

Workplace Flexibility: Innovative Strategies for an Evolving Workforce nOver the last three decades, the needs of the American workforce have changed dramatically. In response, many businesses have turned to workplace flexibility in order to recruit and retain the best workers, boost productivity and increase their competitive advantage. At the same time, policymakers in Washington have been exploring various approaches for increasing access to workplace flexibility  more...

The Do's and Don'ts of Telephone Monitoring nMany employers monitor or record employee telephone conversations as a routine part of doing business. This monitoring must comply not only with the federal wiretap statute, but with a variety of differing requirements imposed by state statutes. Since courts in California have changed the rules for telephone monitoring for anyone who makes a call into California and other states with mutual  more...

Avoid Wrongful Termination Lawsuits: Strategies to Keep Your Managers Out of Legal Trouble nThis teleconference will review tried-and-true methods for eliminating employment litigation risks, will build managers' confidence in dealing with a range of common-place employee issues, and sharpen their understanding of workplace practices and policies which will dramatically reduce exposure to litigation risks for themselves and their companies.  more...

Payroll Recordkeeping: What You Need to Know nIn recent years there has been an explosion in the number of lawsuits and claims for overtime and unpaid wages under the Fair Labor Standards Act. Did you realize that liability for FLSA violations can be enormous? Recent reports estimate that over the last few years companies have collectively paid out more than $1 billion annually to resolve FLSA claims! Learn the role of the FLSA and its  more...

Religious Accommodations in the Workplace nTo avoid lawsuits, contain costs and keep good employee morale, U.S. companies must effectively meet their legal duty to properly accommodate religion in the workplace. This is particularly true because of the rapid growth of religious cultures in the U.S. and the increasing awareness of religious workplace accommodation rights by employees. This teleconference is designed not only to update  more...