Instructor Led Supervisory Training Classes

Customer Relationship Management CRM This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs. Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best more...

Meirc Training Dubai: The Distance Manager, Managing Offsite Employees Objectives: By the end of the management training program, participants will be able to: Enhance their cross cultural understanding and successfully manage in a virtual environment. Build trust with team members. Differentiate between virtual and remote teams and adapt their leadership skills. Learn new technologies to support virtual teams. Reinforce and upgrade their team leadership. Build more...

Advanced Supervisory Skills ' This program is designed for Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion. This program is worth 25 NASBA CPE?s. Help clarify roles and responsibilities of the new job. Adjust to the new role with confidence and an assurance they can handle the position. Grasp the importance of setting more...

Successful Planning Organizing and Control ' This program is designed for Department heads, superintendents and supervisors who need to develop their ability to plan, organize and control their unit. This program is worth 25 NASBA CPE?s. Apply the critical managerial and supervisory functions of planning, organizing and control. Use the planning cycle for effective results. Link the strategic plan to departmental action plans and more...

Advanced Supervisory Skills ' This program is designed for Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion. This program is worth 25 NASBA CPE?s. Help clarify roles and responsibilities of the new job. Adjust to the new role with confidence and an assurance they can handle the position. Grasp the importance of setting more...

Inventory Planning and Stock Control ...terials planning and stock control at the operational and supervisory levels. Also, those working in other functions of materials management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost effectively using proven techniques of inventory more...

Warehouse Operations and Management ...warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and provide fast and accurate issuing. Plan and more...

Materials Management Development Program ... functions of materials management at the operational and supervisory levels. The program is also appropriate for anyone interested to learn more about the role of materials management. This program is worth 50 NASBA CPE?s. Understand the various functions of materials and supply chain management and how they relate to each other. Plan and control stock successfully and cost effectively more...

Warehouse Operations and Management ...warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and provide fast and accurate issuing. Plan and more...

Successful Fleet and Transport Management ...tion/distribution activities, both at the operational and supervisory/managerial levels. This program is worth 25 NASBA CPE?s. Apply the procedures and techniques needed for the effective management of a fleet - trucks, cars, buses and material handling equipment. Plan and implement effectively all activities related to fleet management and distribution. Manage the organization, more...

Inventory Planning and Stock Control ...terials planning and stock control at the operational and supervisory levels. Also, those working in other functions of materials management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost effectively using proven techniques of inventory more...

Advanced Supervisory Skills This program is designed for Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion. This program is worth 25 NASBA CPE s.Help clarify roles and responsibilities of the new job.Adjust to the new role with confidence and an assurance they can handle the position.Grasp the importance of setting goals, more...

Successful Planning Organizing and Control This program is designed for Department heads, superintendents and supervisors who need to develop their ability to plan, organize and control their unit. This program is worth 25 NASBA CPE s.Apply the critical managerial and supervisory functions of planning, organizing and control.Use the planning cycle for effective results.Link the strategic plan to departmental action plans and schedules.Plan more...

Advanced Supervisory Skills This program is designed for Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion. This program is worth 25 NASBA CPE s.Help clarify roles and responsibilities of the new job.Adjust to the new role with confidence and an assurance they can handle the position.Grasp the importance of setting goals, more...

Advanced Supervisory Skills This program is designed for Second level supervisors who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion. This program is worth 25 NASBA CPE s.Help clarify roles and responsibilities of the new job.Adjust to the new role with confidence and an assurance they can handle the position.Grasp the importance of setting goals, more...

Successful Planning Organizing and Control This program is designed for Department heads, superintendents and supervisors who need to develop their ability to plan, organize and control their unit. This program is worth 25 NASBA CPE s.Apply the critical managerial and supervisory functions of planning, organizing and control.Use the planning cycle for effective results.Link the strategic plan to departmental action plans and schedules.Plan more...

Successful Planning, Organizing & Control Objectives: By the end of the program, participants will be able to: Apply the critical managerial and supervisory functions of planning, organizing and control. Use the planning cycle for effective results. Link the strategic plan to departmental action plans and schedules. Plan and schedule departmental projects. Manage the plan with performance measurement. more...

Senior Management Program: A Mini Objectives: By the end of the program, participants will be able to: Apply the latest concepts and techniques of business administration and management to their current managerial or supervisory position, with particular emphasis on strategy formulation, marketing and sales, finance, human resources and behavioral management. Develop and practice the specific skills required for managing more...

Supervisory Skills: Level 2 Objectives: By the end of the program, participants will be able to: Plan and control work and contribute towards the attainment of company's objectives. Use effective communication techniques. Work in teams and resolve conflicts. Practice professional techniques in policy enforcement and corrective guidance. Use time in an effective way. more...

Supervisory Skills: Level 1 Objectives: By the end of the program, participants will be able to: Understand and apply skills and techniques required by supervisors. Communicate their expectations clearly. Resolve complaints and grievances. Coach, motivate and evaluate their staff. Train on the job, schedule and allocate work assignments. more...

Effective Supervisory skills workshop on developing critical skills for effective supervision. more...

Solvency ii Training and Presentations ..., life, reinsurance * Authorisation * Supervisory authorities and powers * Group supervision: Definitions, cases of application, scope and levels * Supervision of group solvency * Public disclosure * Report on solvency and financial condition * Competencies of the supervisory authorities of the host member state * more...

Coaching for Performance: A new task for Managers ...kshop is particularly relevant for general managers from supervisory level upwards, and HR managers, wanting to know how to improve their personal and organizational people management skills. Organizational benefit will be greatest if three delegates can attend from the same organization, though this is not essential. Session Plan:Coaching For Performance: A new task for Managers  more...

Basel ii: The new challenges for the Banking Supervisors ...d to help professionals working for regulatory bodies and supervisory agencies understand their new challenges and responsibilities after Basel ii Target Audience: This course is intended for regulatory bodies and supervisory agencies. It is highly recommended for the board of directors and executive management of banks and financial organizations, in order to understand what they will have to more...

The New Basel Capital Accord (Basel II): Implementation and Compliance Training ...anks, Financial Institutions, Multinational Corporations, Supervisory Agencies. This course is recommended for all managers and professionals who need to understand and speak the specialized language of Basel compliance, which must become the common language throughout their organization. This course is highly recommended for: C Level Executives and Boards of Directors IT and Information more...

Call Center Customer Service Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of contact more...

Management and Supervisory Skills Workshop What Will You Learn and How Will You Benefit? How to set goals to be more productive How to coach and train to maximize your staff's ability How to gain time so you can focus on the business or the management of the department How to increase employee retention to avoid unnecessary costs more...

Individual Training and Coaching Boost your career or get ready for a new position through individualized training and coaching in interviewing skills, selling skills, negotiating skills, public speaking and presentations, management techniques, supervisory skills, communications skillsand more. more...

Supervisory Skills Workshop Improve the performance of your business by enhancing the skills of your supervisors. This two day workshop gives supervisors and team leaders the opportunity to learn and practice the critical behaviors, skill and techniques needed to be effective in their role. The workshop can be run at your location and customized for your business needs and goals. Topics include setting performance more...

1 to 1 Professional Coaching - Sales, Presentations, Supervisory Skills If you get frustrated in large training sessions because (1) you can't focus on your specific issues, or (2) because you wait all day for that one kernel of information that will help you or if (3) you get intimidated practicing in front of large groups...try 1 to 1 Professional Coaching. Our professional trainers/businesspeople can coach you on your process, your products, your employee issues more...

The New Supervisor Please contact us for more information. more...

Supervisory and Management Skills Supervisors and managers learn the key supervisory skills: >Guiding the Work >Organizing the Work >Developing Your Staff >Managing Performance >Managing Relations more...

A Supervisor Quick Start Workshop Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance ! more...

advanced CeMAP for 550.00 inc VAT! ...d a higher salary or reach for that new promotion in to a supervisory role or training and compliance role then Advanced CeMAP has the capability to get you there with ease. On top of that you will be in the Top 5 of your profession What it costs? Special Opening Offers Part Adv CeMAP (3 Modules) 550.00 Full Adv CeMAP (6 Modules) 1100.00 What next? For more...

LEADERSHIP MANAGEMENT SKILLS WORKSHOP Happy employees make happy customers! This workshop helps managers understand that increased communication and trust are the keys to leading team members and long-term organizational success. The course is critical for participants whose firms demonstrate management dysfunction. Best practices and case studies are taken from firms on the Fortune 100 Best Companies to Work For List. This more...

Managerial Effectiveness 12 different trainings and workshops are conducted empower leaders to become great and succesful managers.Develop competencies that are essential for enabling managers to achieve more Variety of Training programs offered by Turning Point Management Consultants - Transition to management Supervisory skills Managerial effectiveness Mentoring skills Coaching skills Appraisal more...

Trainings offered by Turning Point Management Consultants Training and Development Trainings and developmental activities customized in consultation with the HR team and based on Need analysis. Diagnosing relevant competencies required for achieving greatness and competent organizational growth ambitions and developing and implementing comprehensive result oriented competency development plan is the strength of Turning Point Management Consultants. Our more...

Level 3 Award in Health & Safety in the Workplace ...tes This examines health and safety issues from a supervisory perspective Who Should Attend? Supervisors Owners Team leaders or managers responsible for health and safety What Will They Learn? Candidates will be able to understand: Terminology used in respect of health and safety. the benefits of ensuring high standards of health and safety in the workplace the more...

IOSH Working Safely ...ely is a one-day course for staff from any sector with no supervisory or managerial responsibility. It provides a grounding in the essentials of health and safety everyone at work should have an understanding of why they must work safely and this course offers exactly that. Working Safely introduces a completely new approach to health and safety training and offers all the basics in a high more...

Everyewhere I Look I See Management Are you seeking a fresh way to inject the best techniques into your supervisory and management staff? Consider Everywhere I Look I See Management (from the Godfather to Dickens). The workshop shows managment scenes from movies, book excerpts and stories. The following areas are then discussed: The Management Art Management Mistakes Transcending Management Perfect for a more...

Certificate IV in Business Development Business Development includes areas of advertising, sales and marketing as well as common skills and knowledge required in a range of business settings. Students who complete the Certificate IV in Business Development are equipped for business development positions with some level of supervisory responsibility. The packaging rules allow for mixing and matching of units to reflect the varied more...

The Nature of Management Transitioning to a position with managerial responsibilities is a big step for today s professionals. This course is designed for new managers, those considering going into management, and current managers who can benefit from brushing up on the basics of management. Focusing on practical training for managers and other professionals, this course emphasizes managerial tasks, responsibilities, more...

Foundations of Superision ... understand the importance of continuing to improve their supervisory and coaching skills throughout their careers. MTI s in-depth management training seminars are designed to provide new and seasoned managers with practical skills and knowledge that can be applied on the job. Focusing on practical training for managers and other professionals, Foundations of Supervision emphasizes both the more...

IOSH Supervising Safely Block Release ...supervisory function in their role who needs the knowledge to allow them to comply with their health and safety responsibilities. Anyone can enrol on the IOSH Supervising Safely programme. This classroom-based programme is designed for those wanting a fast and effective means of obtaining their IOSH award. Led by RRC's expert tutors, we provide you with an interactive and disciplined more...

Soft Skills ...Supervisory Development programme Managing Performance Project Management Organizational Climate Leadership Customer Care Communication Skills Managing Change Business Writing Improving Personal performance & effectiveness People management Facilitation Skills Workplace issues Improving professional performance Team development Marketing & sales Finance Manufacturing Industry specific  more...

Supervisory and Management Assertiveness and Conflict Resolution Coaching and Teambuilding Dealing with Difficult People Effective Performance Appraisals La gestion efficace des employ s - notions fondamentales en supervision Managing for Superior Results I: The Fundamentals of Supervision Managing for Superior Results II: Managerial Leadership Managing for Superior Results III: Transformational more...

Managing Managerial Effectiveness ...articipants to a holistic view of effective and efficient supervisory and management. The main focus is to develop high performance and capable manpower in performance development. Most of the time, we often forgotten that human factor is one of the key elements in ensuring the success of the process and productivity. Participants will be able to understand the whole process, and participate more...

30-Hour OSHA Construction Safety-Open Enrollment Seminar ...HA Construction Safety Seminar provides experienced and supervisory level workers enhanced instruction on 20-OSHA recommended training topics that cover a wide variety of trade and industry safety scenarios.. This Open Enrollment (any employee from any company may attend) course is completed by attending three consecutive 10-hour days. Completion Requirements: Students are more...

Sarbanes Oxley and Basel II Training: Impact on IT and Information Security - 5 days ...dence First Basel Capital Accord Formulating broad supervisory standards and guidelines Regulatory and economic capital Important objectives 1980s: The capital ratios of the main international banks are deteriorating Credit Risk Assets are weighted by factors On-balance sheet engagements Off-balance sheet engagements Examples of capital requirements December 1987: more...

Basel II Training - 3 days ...anks, Financial Institutions, Multinational Corporations, Supervisory Agencies. This course is recommended for all managers and professionals who need to understand and speak the specialized language of Basel compliance, which must become the common language throughout their organization. This course is highly recommended for: C Level Executives and Boards of Directors IT and more...

Team Building A team is a group of people with complimentary skills who are committed to a common, shared goal. Its members are individually responsible as well as committed to working with each other to achieve the team s purpose and hold each other fully and jointly accountable for the team s results. ' The Wisdom of Teams' Organizations rely more and more on teams to innovate, problem-solve, produce and more...

Managing Change Transition; The Personal Path Through Change Transition is the gradual, psychological process that we undergo in response to changes that occur in the world around us. Dr. William Bridges defines three guideposts on the path to successful transition: Endings, The Neutral Zone, and New Beginnings. Endings: What it was like. Something has changed or is changing, and you must leave the familiar more...

Management Development The challenge for all management today is to gain the respect, trust, enthusiasm and commitment of their employees. The Management Development Program is designed to help individuals increase their productivity and ability to manage other people, processes and performance within a complex and changing workplace. As with most of our programs, the MDP is customized to address your specific more...

Discovering Diversity As the shift to a highly diverse workforce continues, organizations large and small know they must do a better job of helping all workers understand, accept and capitalize on differences. They know the cultural backgrounds and experiences of diverse employees and customers can deeply enrich the organization, making it more innovative and globally competitive. The Discovering Diversity Profile more...

Leadership Leadership provides vision and guidance, motivation and inspiration, and empowers people to realize their individual potential. Every organization is faced with unique challenges, each of which may require a different combination of leadership skills. Organizational success depends on the leadership of people at every level. Managers may have influence due to the authority of their position more...

THE EFFECTIVE TEAM LEADER Outline The Effective Team Leader course is designed to help delegates understand the initial skills and responsibilities that go with first line management responsibility. The course looks at a combination of skills and behaviours associated with successful management of people and resources. more...

Moving Up to Supervisor ...program: You will understand the scope and nature of the supervisory position You will learn some ways to deal with the challenges of the role You will recognize the responsibilities you have as a supervisor, to yourself, to your team and to your organization You will identify key techniques to help you plan and prioritize effectively You will acquire a basic understanding of and develop more...

Communications Skills ...tion that requires they write for business or anyone with supervisory responsibilities who is required to manage the work of others through written communications would benefit from this session. 4. Resolving Conflict with Confidence and Courtesy One of the unfortunate facts of life is that occasionally people disagree. Whether a dispute happens over something absurd or something serious, a more...

Effective Supervisory Management ...Supervisory Management Enhance the effectiveness of your managers, supervisors, and team leaders * Learn the art of delegation and giving orders * Get more done through time management * Exercise authority effectively * Handle and prevent problems with people * Train and motivate people to a higher level of productivity * Develop the potential of employees  more...

The 5 Management Essentials for New Managers and Supervisors ... rung on the career ladder often leads to a management or supervisory position in order to get ahead. Many new managers receive inadequate or no preparation for their new manager role or its responsibilities. For some, the volume of responsibilities and learning curve can seem insurmountable. Though managers must learn many skills to be successful, those who have mastered the role agree that more...

Fundamentals of Supervision Fundamentals of Supervision is a practical guide to help participants expand and enhance their basic supervisory skills. This innovative four module, 16-hour program focuses on effective communication, problem solving, conflict resolution and leadership. more...

Lead, Motivate, Improve Team Performance Many people, throughout their working careers, have experienced work relationships in which the style and feedback from a superior was one that was, (or currently is), demotivating, full of criticism, always leaving us feeling resentful. When this occurs, especially consistently, it accomplishes the opposite of what the intent is-to motivate others to peak productivity and performance. The more...

Successful Change Management Program Organizational change has become a way of life. Mergers, takeovers, layoffs, deregulation, downsizing, new technology and increased competition are daily occurrences. As a manager and leader, you are responsible to maintain performance under chaotic conditions. Your workforce can be confused, resistant and disheartened. Job security, company loyalty and career development are no longer rewards more...

"Lead with Love" Keynote Address ...designed for a broad audience of executives, managers and supervisory personnel. The presentation is tailored to the audience, hence, all examples will be directed at the level in attendance. TOPICS COVERED: The seminar is built around the first word in Mr. Czarnecki s mnemonic L.E.A.D.E.R.S. which emphasizes the need for real people leadership for first level management. The letters more...

"How To Get Fired By Doing A Great Job" Keynote ...designed for a broad audience of executives, managers and supervisory personnel. The presentation is tailored to the audience, hence, all examples will be directed at the level in attendance. TOPICS COVERED: The seminar is built around the core concept that high-quality job performance is not a surefire way to job security. The audience learns that focus on quality performance that more...

N2C2 - Nature, Nurture, Choice, Chance ...designed for a broad audience of executives, managers and supervisory personnel. The presentation is tailored to the audience, hence, all examples will be directed at the level in attendance. TOPICS COVERED: The seminar is built around the acronym N2C2 as a way to help the audience remember the key components of success in life. The audience learns that once we are born our lives are largely more...

Improving Supervisory Management Skills This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and more...

Leadership Choices for the First Line Leadership Choices for the First Line covers the fundamentals of leadership for new supervisors and managers as well as those people in the organization who have been identified as potential leaders. The course covers leadership practices, legal aspects of management, managerial communication skills, performance management and organizational skills. This course is offered only on an "in-house" more...

Unlock the Leader Within: Managing People Effectively This workshop is designed to enable participants to more effectively lead/manage people and situations in a changed (and continually changing) world. While explicitly addressing the separate issues of Motivation and Coaching & Counseling, the workshop interweaves those issues, as well as the supporting principles and skills of: self-esteem, listening & communicating, feedback & inquiry, and more...

Assertiveness Assertivess is a two-day course that raises your level of self-confidence and self-esteem while you learn to understand the terms passive, assertive and aggressive. We discuss use worksheets and activities along with a video to understand the subject and the effect our level of assertiveness has in all areas of our lives. For those with a supervisory role we learn how assertiveness relates to more...

Winning in Workplace Right workplace attitude makes the job easy for people with supervisory/ managerial responsibilities. Also, it improves workplace co-ordination resulting in better productivity & improved morale more...