Customer Relationship Management CRM This program is designed for Relationship managers, marketing managers, sales and customer care managers and supervisors, and senior sales and customer service staff. This program is worth 25 NASBA CPEs.
Understand why Customer Relationship Management CRM is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best more...
Effective Supervisory Management ...Supervisory Management
Enhance the effectiveness of your managers, supervisors, and team leaders
* Learn the art of delegation and giving orders
* Get more done through time management
* Exercise authority effectively
* Handle and prevent problems with people
* Train and motivate people to a higher level of productivity
* Develop the potential of employees
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Improving Supervisory Management Skills This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and more...