Online Support eLearning - Training Resources

ABC+D Principles of Healing ... Questionnaire to evaluate which of you body systems need support and charts for each system, so you can choose the right herbal program for your individual needs. This course will help you to understand the basic principles of healing. You will learn when to build and cleanse and how to choose the correct herbal program based on the results of the questionnaire. You will also learn dosages  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal transcription and legal secretarial work. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...uences, illustrate documentation, develop GUI prototypes, support customers, and illustrate marketing brochures. But how can we take these screenshots efficiently, capturing what users need, modifying the images consistently, storing them for easy access, and placing them on our pages effectively? As a beginning communication professional you learn a lot about important topics such as writing  more...

Essential Spanish ...t exercises and with the help from our online tutors that support your study we make sure you learn with confidence and at your own pace. ESSENTIAL SPANISH - COURSE INTRODUCTION Welcome to this new online Spanish course. It is intended for native speakers of English who wish to acquire sufficient Spanish to make a trip to a Spanish-speaking country with confidence. You will acquire speaking,  more...

CompTIA A+ 2009 ... validates the latest skills needed by today s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover  more...

QuickBooks Pro 2008 ...bbie has worked training students and providing technical support and consulting services in a variety of other industries such as Architecture, Law, Federal Government, Pharmaceutical and the Oil Industry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time  more...

Pharmacy Technician National Certification Exam Preparation Course Would you like to become a Nationally Certified Pharmacy Technician (CPhT)? Take your career to the next level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy  more...

Performance Management & Appraisals Training & Certification Program Learn the basics of Performance Management and earn a "Fundmentals of Performance Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance  more...

NETS`T - National Education Technology Standards for Teachers This course prepares educators for meeting the widely adopted National Education Technology Standards for Teachers. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare teachers for the NETS*T certification standard. The ISTE National Educational Technology Standards for Teachers (NETS?T), developed by the  more...

Legal Transcription Training ...owing you to sit for any state exams. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for staffing will grow exponentially in the next few years. Assistance  more...

Management & Leadership Decision Support Systems Training Program ... implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process takes into account decision support data. This data  more...

Learn Authorware In 45 Days This course offers you an inexpensive why of learning how to develop multimedia programs using a very powerful authoring program called Authorware. You will need to purchase a textbook, which includes the Authorware program. The textbook guides you step by step through the development of several Authorware projects. The course length of time is based on the free usage of the 45 day trial version  more...

Lean Manufacturing Personal Training Library ...ity & Consistency, Set-up Reduction, TPM, Visual Factory, Support Processes, and Continuous Improvement are explored in Unit 2. Lean implementation strategies and practices are covered in Unit 3. (3 Units; 3 Assessments; Approximately 10 hours of training.) In the 5S: Workplace Organization course, the student will learn the fundamental concepts of the 5S?s that help improve quality and  more...

Information Technology Infrastructure Library (ITIL) ... and functions will be covered in this course: IT Service Support IT Service Delivery Service Desk Service Level Management Incident Management Financial Management for IT Services Problem Management Capacity Management Change Management IT Service Continuity Management Release Management Availability Management Configuration Management Learner-friendly technology Get introduced to ITIL using  more...

Grant Writing Basics ...rships, resolved community needs, and increased community support. This tutorial will cover each phase in the grant writing and submission process: Prepare Focus on Library Priorities Develop the Grant Project Research Funders and Find Appropriate Grants Write the Grant Proposal Implement, Evaluate and Continue the Process This course addresses these issues and more in a web-based course  more...

Expert Certificate Course in Medical Billing ...he skills and knowledge needed to succeed in this medical-support field. When you begin working in the healthcare industry, you will be armed with all of the medical billing skills and confidence you need to do an outstanding job. This course also touches on the business acumen needed to market your new billing skills. This marketing knowledge will prove valuable when dealing with clients.  more...

Electronic Commerce - Strategies ...g of Marketing/Sales/Promition Strategies, Purchasing and Support Activities, ethical, legal and tax issues related to Electronic Commerce. This course is an "E-Learning" course. The course is self-paced and taught by a audio of an announcer reading the leading topic and paragraph of each section. The student then reads and navigates through the remaining materials for each section. Each  more...

Electronic Commerce 3 Course Bundle ...rce, Marketing/Sales/Promition Strategies, Purchasing and Support Activities, ethical, legal and tax issues, as well as security issues realted to doing business over the internet. This course is an "E-Learning" course. The course is self-paced and taught by a audio of an announcer reading the leading topic and paragraph of each section. The student then reads and navigates through the  more...

Customer Service Certificate This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service  more...

Build a Powerful Branding Strategy--Instructor-Led ...d course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from  more...

Build a Powerful Branding Strategy--Self-Directed ...d course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from  more...

Basic Internet Specialist Certificate ...deal with customers concerns, and the best way to provide support. Students will also learn how to deal with and avoid viruses. Along with creating websites, students will also learn about traffic reports and what they will mean to them as Webmasters. The most important principle in regards to the Internet, is how to use it to get the most benefit from it. There`s so much that can be said  more...

Basics Of Smart International Procurement ...unications, currencies, and more have to be understood to support international procurement. And if you don?t have a good foundation, your international procurement efforts will have a higher probability of failing. But the good news is that the details of successful international procurement don?t have to be a mystery. The highly personal and interactive online course ?Basics of Smart  more...

Authorware for Educators ...ds of interactive multimedia programs such as performance-support applications and educational games. The textbook for this course guides you step by step through the development of several Authorware projects. Each lesson in the textbook begins with an overview of its contents and a series of short Authorware projects for you to complete. The textbook includes time limited Authorware software.  more...

AS9100 Aerospace Standard General Employee Training AS9100 is a quality management system (QMS) developed by the International Aerospace Quality Group, or IAQG. Many suppliers to the aerospace industry are required to have AS9100 Registration. This course provides a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it  more...

911 OPERATOR TDD TRAINING According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with  more...

QuickBooks Pro 2007 ...bbie has worked training students and providing technical support and consulting services in a variety of other industries such as Architecture, Law, Federal Government, Pharmaceutical and the Oil Industry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time  more...

Dreamweaver MX 2004 ...nish, create and maintaining basic websites, and learn to support best practices and the latest technologies. Your instructor for this course is David Humes David is an Adobe Certified Expert (ACE) in Photoshop, a Certified Practitioner of NLP, and an expert in Macromedia Dreamweaver, Flash, web design, print design, Adobe InDesign, and QuarkXPress. David has conducted training seminars for  more...

CompTia A+ Essentials and A+ Specialist Certification Training Courses ...tes technical competency in networking administration and support. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The A+ exams also cover domains such as security, safety and environmental issues and communication and professionalism. The CompTIA A+ certification training course  more...

Guardianship Decisions for Elderly Loved Ones Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea s quality of life, and enlisting the support of  more...

How To Master Personal Career Course description -- Much of one's professional success is a function of personal skills that relate to professional activities, such as interviewing for a new job, balancing work and family, and managing stress. The 10 courses in this bundle develop personal competencies that will support your employees' career aspirations and enhance their effectiveness in their private lives. IMPORTANT NOTE:  more...

Solving Problems as a Team Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course  more...

Valuing Diversity Course description -- This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and  more...

Certified Help Desk Professional Online This online course is a practical alternative for busy customer support professionals.  more...

A Day 4 - Chapters 14-18 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This fourth of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers the skills needed to work with Windows 2000, including the alerter service, the Recovery Console, communications, and file protection. This section also explains networks and  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making.  more...

SAP Business Information Warehouse (BI & BW) This course teaches the most common end user functions in SAP's Business Intelligence (aka Business Warehouse) system. Course Goal: - BI overview and navigation - Working with the BEx Analyzer and Web Analyzer - Using filters, drilldowns, conditions, etc. - Create new queries with the Query Designer Release: BI 7. 0, ECC 6. 0 (newest SAP release) Audience: End users  more...

Basic SAP System Administration This course teaches the most common functions for System Administrators in SAP. This simulation course is a basic requirement for every system administrator wanting to work with SAP. Course Goal: - learn basic administrator functions with hands-on exercises - work with user overview, t-code admin, lock entries - learn to read system logs and dump analysis - learn to create, copy,  more...

SAP Project System - Project builder This course teaches the most common end user functions in SAP's Project System (PS) module. This simulation course is a basic requirement for every accountant or project manager wanting to work with SAP. Course Goal: - Create a Project with Work Breakdown Structures (WBS) & Network Activities - Create Project Plans with Easy Cost Planning and Project Planning Board - Create  more...

SAP Investment Management This course teaches the most common end user functions in SAP's Investment Management (IM) module. This is a simulation course. Course Goal: - Create and maintain Appropriation Request (AR) master data - Work with variants for the Appropriation Requests - Perform cost & revenue planning as well as overview planning - Approval & Status management functions - Create and maintain  more...

SAP Human Resources - Personnel Administration This course teaches the most common end user functions in SAP's Human Resources - Personnel Administration module. This simulation course is a basic requirement for everyone wanting to work with SAP's Human Resource modules. Course Goal: - learn how to work with positions, jobs, organizational units - learn basic HR transactions such as hire, retire, promote, salary raise, change  more...

SAP Sales & Distribution This course teaches the most common end user functions in SAP's Sales & Distribution (SD) module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about customers and business partners - learn how to work with quotations and sales orders - create deliveries and billing documents - run basic sales reports Release:  more...

SAP Warehouse Management This course teaches the most common end user functions in SAP's Warehouse Management (MM-WM) component. This is simulation course is a basic requirement for anyone working with SAP's Materials Management (MM) module. Course Goal: - work with warehouses & storage bins - create transfer requirements & transfer orders - physical inventory & cycle counting - common warehouse stock  more...

SAP Inventory Management & Physical Inventory This course teaches the most common end user functions in SAP's Inventory Management and Physical Inventory component. This is simulation course is a basic requirement for anyone working with SAP's Materials Management module. Course Goal: - perform Goods Movements - create material reservations and issue goods - post stock transfers - perform physical inventory counts and  more...

SAP Materials Management - Purchasing This course teaches the most common end user functions in SAP's Materials Management - Purchasing module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about info records and source lists - learn how to work with purchase requisitions - create purchase orders and good receipts - process vendor invoices - run basic  more...

SAP Profit Center Accounting This course teaches the most common end user functions in SAP's Controlling-Profit Center Accounting (EC-PCA) module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create profit centers and groups - standard hierarchy - cost/ revenue planning - distribution and assessment allocations - run basic profit center  more...

SAP Cost Center Accounting This course teaches the most common end user functions in SAP's Controlling-Cost Center Accounting module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create cost centers and groups - cost center planning and budgeting - manual reposting of costs - distribution and assessment allocations - run basic cost center  more...

SAP Asset Accounting This course teaches the most common end user functions in SAP's Asset Accounting (FI-AA) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic SAP asset accounting with hands-on exercises - learn how to work with assets, transactions and depreciation - learn how to acquire, retire and transfer assets - learn how  more...

SAP Accounts Payable Accounting This course teaches the most common end user functions in SAP's Accounts Payable (A/ P) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic A/ P accounting tasks in SAP with hands-on exercises - learn how to work with vendor records, balances and line items - learn how to post, search and display vendor invoices  more...

Introduction to SAP This introductory course is designed for SAP beginners and it will teach you the basics of the SAP system. This simulation course is a must for anyone wanting to learn about SAP! Course Goal: - learn the basics of the SAP system with hands-on exercises - learn how to navigate, search, and get help in SAP - learn how to run and print reports - overview of the various modules in  more...

SAP General Ledger Accounting This course teaches the most common end user functions in SAP's General Ledger Accounting module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal - learn basic G/ L accounting tasks in SAP with hands-on exercises - learn how to work with G/ L accounts, balances and line items - learn how to post, search and display documents -  more...

SAP Accounts Receivable Accounting This course teaches the most common end user functions in SAP's Accounts Receivable (A/ R) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic A/ R accounting tasks in SAP with hands-on exercises - learn how to work with customer records, balances and line items - learn how to post, search and display customer  more...

Java Programming with Java SE 6 0 Java Utilities To enable the learner to use the classes and methods of the java. lang, java. util, java. io, and java. nio packages The Math class - use the methods of the Java Math class to determine the value of a variable in a given piece of code, and associate the new methods of the Math class with their corresponding functions. The wrapper classes - recognize what wrapper classes are and how  more...

Developing Applications that Use SQL Server Support Services recognize how to develop and deploy SQL Service Support solutions with Notification Services and Service Broker  more...

Strategies for Better Balance "It's not the hours you put in your work that counts, it's the work you put in the hours."--Sam Ewing. This course focuses on the actions you can take to achieve a more balanced life. It begins by helping you to explore ways in which you can create some space in order to bring more nourishing and energizing activities into your life. The course will show you how to build practical systems into  more...

Building Brand Equity Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand  more...

Problem Performance Improvement ...rmance improvement also requires that the worker be given support to develop his or her skills, knowledge or whatever has caused the performance problem. It is essential that the manager is able then to apply three techniques to support the under achieving worker. These are to use a specific training program to resolve the problem, to appoint a coach to support the worker and to apply rigorous  more...

Mentoring Effectively Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your  more...

Managing the Change Process ...is stage when employees need their manager's reassurance, support, and understanding if they are to move out of their confusion and settle into a new way of working. "Managing Through the Change" gives you an insight into the types of issues that will face you and your employees, and provides you with guidance to ensure that you can support your employees and deal with the inevitable  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Technical Support Agent Survival Skills Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

The Contact Center and the Technical Support Agent .... Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a  more...

Technical Support Essentials ...support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources  more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...

Managing the Quality of the Customer Support Service Center ...represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best  more...

Management Tools and Metrics ...Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when  more...

The Customer Support Specialist CSS ... makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the  more...

Support Center Services This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered.  more...

Establishing Team and Customer Relationships ...omer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are  more...

Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...

Effective Communication Skills ...nication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers  more...

Managing Conflict Stress and Time ... problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage  more...

ITIL The Service Desk and Incident Management Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services  more...

ITIL Configuration and Release Management Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The  more...

ITIL Service Level and Capacity Management IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way.The delivery and support of IT services  more...

ITIL Problem and Change Management Every information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve  more...

ITIL Continuity and Availability Management ...en ruin companies in the blink of an eye.The delivery and support of IT services are divided into core processes within the IT infrastructure library. This course covers two of the service delivery processes: IT service continuity management and availability management. IT service continuity management is the process of dealing with disasters affecting IT services and maintaining services to  more...

ITIL Financial and Security Management IT organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to  more...

Leading a Customer-focused Team ...responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and  more...

Essentials of Internal Consulting You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This  more...

Advanced Business Communication - Business Writing for Results In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches.  more...

Supporting User Assistance and Accessibility To demonstrate how to enable a Web Form to support user assistance and accessibility features  more...

Building NET 3 5 Applications with Visual Studio 2008 Visual Studio 2008 is an integrated development environment that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. Various enhancements have been added to the .NET Framework 3.5, including support for developing applications using Windows Presentation Foundation, Windows Communication Foundation, Windows Workflow Foundation, ASP.NET  more...

Working with ASP NET To describe the principle technologies and tools that support ASP.NET  more...

Oracle Database 11g Diagnosing the Database and Managing Memory To identify the steps for diagnosing and repairing database problems with the help of Oracle Support using Automatic Diagnostic Repository, Support Workbench, and health checks, and also for enabling and configuring automatic memory management and automatic shared memory management.  more...

Oracle Database 11g Globalization To recognize the steps for utilizing Oracle Database 11g's globalization support features to ensure that information and data is displayed in a user's native language, and that territory and language-dependent conventions are adhered to.  more...

Availability Features in Oracle9i To explain how the new features of an Oracle9i database support the maximum availability of a database  more...

Development Platform in Oracle9i To explain the Oracle9i database enhancements that support the Oracle9i database development platform  more...

Oracle 11i System Monitoring and Troubleshooting in OAM To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM)  more...

Oracle Database 11g Diagnostic Enhancements and Using the Data Recovery Advisor recognize the steps for detecting, diagnosing, and repairing critical errors and data failures in Oracle Database 11g, using its enhanced, proactive, diagnostic tools, such as Automatic Diagnostic Repository, Support Workbench, SQL Repair Advisor, and the Data Recovery Advisor.  more...

Regular Expressions and User Access in Oracle Database 10g To demonstrate how to use regular expression support and control user access in Oracle 10g  more...

Oracle Database 10g New Features in VLDB Support To use Oracle 10g's new VLDB support features  more...

Using Globalization Support in Oracle 10g To outline the considerations and procedures for globalizing a database  more...

Using SOAP To understand how to create SOAP documents that support web services  more...

The Executing Process Group Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,  more...

Monitoring Controlling and Closing Programs Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed.  more...

Installing Windows Vista ...em is important. The chosen operating system version must support current needs as well as take into account possible future requirements. Hardware requirements must also be taken into account before an upgrade occurs. Will the current hardware profiles suffice or will an expensive upgrade be required in order to support the chosen operating system? This course is designed to describe the basic  more...

SAP R 3 Release 4 6 Fundamentals To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities  more...

Communicating and Implementing Requirements ...esign work, testing and quality assurance activities, and supporting solution implementation. This course will explore methods of creating a requirements communication plan, developing and presenting a requirements package, and conducting a formal review and sign-off of documented requirements. It will also look at how to review and revise solutions, assess and select a final solution, support  more...

Leading High-performance On-site Teams ...opment, leaders must set up structures and processes that support the development of these team characteristics. This course offers strategies for leading an on-site team during the first two stages of team development--forming and storming. It outlines steps for defining a project and offers strategies for gaining commitment and building trust among team members. It also presents techniques  more...

Resolving Issues with Hardware and Network Connectivity To explain how to resolve issues with hardware and network connectivity  more...

Resolving Issues with Internet Explorer Application Security and Security Inci To explain how to resolve issues with Internet Explorer and to configure application security  more...

Windows Server 2003 Administration and Services Support To describe how to administer the services that Windows Server 2003 supports  more...

Troubleshooting Windows Vista Deployments ...ides diagnostics and tools to help reduce troubleshooting support costs and user interruptions. Windows Vista can detect and automatically correct most operating system and related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting  more...

Preparing the Exchange Server 2007 Infrastructure Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses the new features of Exchange Server 2007 and the hardware required to support an installation. Also discussed are the steps that should be followed when  more...

Managing and Troubleshooting Desktop Storage and Settings To explain how to manage and troubleshoot desktop storage and settings  more...

Managing and Troubleshooting Devices Drivers Local Security and User Logon To explain how to manage and troubleshoot devices, drivers, local security, and user logon  more...

Installing Windows XP To explain how to manage Windows XP installations and upgrades  more...

Managing and Troubleshooting Network Protocols and Operating System Performance To explain how to manage and troubleshoot network protocols and operating system performance  more...

Managing and Troubleshooting Resources To explain how to manage and troubleshoot resources  more...

Resolving Issues with the Operating System and Office Applications To explain how to resolve issues with the operating system and Office applications  more...

Resolving Issues with Outlook and Outlook Express To explain how to resolve issues with Outlook and Outlook Express  more...

Management of the HR Process HRCI SPHR ... that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and management who are preparing for the Human Resource  more...

Managing Upward Relationships ...tionships. The focus is on the skills and strategies that support building positive and productive upward relationships and optimizing individuals' and organizations' performances. This course also offers the managers a common-sense perspective on how to keep their bosses happy, productive, and successful for their own success and for fostering a good work environment. This requires managers to  more...

Managing as Project Champion Albert Einstein said, "The bitter and the sweet come from the outside, the hard from within, from one's own efforts." Are you a person who can drive a project on the outside, and hold yourself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the  more...

Performance Support ...support is the new training buzzword. In a world that demands instant information and fast response, training can no longer suffice as the only solution to performance gaps. Learn how to provide performance consulting using a variety of interventions to address performance challenges. Find out how to create a performance-consulting department to replace your training department and how to  more...

Leading by Enabling ...tering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will understand the importance of developing shared goals and integrative solutions while  more...

Globalization and Auditing in Oracle9i To describe how to manage globalization support in an Oracle9i database and how to audit an Oracle9i database  more...

Knowledge as Strategy Performance Improvement In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating  more...

The Power of the Learning Organization In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support  more...

The Potential of Self-directed Learning How often have you heard these buzz words of the '90s: self-directed learning; continuous learning; the learning organization; the knowledge worker? If you wonder what these terms really mean, why they are so important, and how you rate as a worker for the 21st century, this course is for you. Find out what you can do to take control of your own skill and career development. Learn to identify  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

The Basics of Budgeting Running a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will learn  more...

Behavior Putting Your Best Foot Forward ...ce offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for interacting with co-workers, subordinates, and superiors. In addition, you'll see how to  more...

Managing Yourself and Those Around You Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.  more...

Partnering with Your Boss ...not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and valued member of the management team. For administrative support professionals who currently work in this  more...

Communicating with Power and Confidence ...an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass  more...

Getting Started--Administrative Support ...ded to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This course takes  more...

Overview to Effective Business Communication Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending  more...

Using Effective Business Communication Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional.Learn about etiquette in the  more...

Administrative Functions ...support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you succeed at your  more...

Advancing Your Administrative Career ...support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain essential problem solving skills and  more...

E-Learning Essentials Pt 2 - Marketing to Your Key Players ...the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups within an organization that need to be understood and brought on board for an effective marketing and implementation of your e-learning  more...

Balanced Scorecard - Implementing In "Balanced Scorecard: Implementing the Balanced Scorecard," you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy  more...

Balanced Scorecard - Measuring Business Objectives In "Balanced Scorecard: Measuring Business Objectives," you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your  more...

Oracle SQL PL SQL Using Procedure Builder Curriculum ...abase administrators, designer/ developers, and technical support professionals. Prior to taking this curriculum, participants should be able to use a graphical user interface (GUI) and should be familiar with data processing concepts and techniques. Some prior knowledge of programming languages would be an advantage. This curriculum will help candidates prepare for test 1Z0-001, which applies  more...

Linux Technology Overview Part 1 Technical Business Considerations Course Overview This first course in the series provides background knowledge about Linux and explains what factors businesses should consider when determining if they should use it. This course teaches what Linux is, its history, what it can be used for, and the risks and benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology. Learn To  more...

HTML 4 Part 2 Advanced Topics ...System Administrators, Database Administrators, Help Desk/Support, Application Developers, System Analysts and Software Engineers. Learners are expected to have an understanding of basic Internet and Website concepts. In addition, students should have taken the first part of this series (86041). Content Emphasis Skills-Based Deployment Options Accreditation NASBA credits: 4 CPE  more...

HTML 4 Part 2 Advanced Topics ...System Administrators, Database Administrators, Help Desk/Support, Application Developers, System Analysts and Software Engineers. Learners are expected to have an understanding of basic Internet and Website concepts. In addition, students should have taken the first part of this series (86041). Content Emphasis Skills-Based Deployment Options Accreditation NASBA credits: 4 CPE  more...

HTML 4 Part 1 HTML Fundamentals ...System Administrators, Database Administrators, Help Desk/Support, Application Developers, System Analysts and Software Engineers. Learners are expected to have an understanding of basic Internet and Website concepts. Content Emphasis Skills-Based Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7  more...

HTML 4 Part 1 HTML Fundamentals ...System Administrators, Database Administrators, Help Desk/Support, Application Developers, System Analysts and Software Engineers. Learners are expected to have an understanding of basic Internet and Website concepts. Content Emphasis Skills-Based Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7  more...

Directory Technologies Part 2 NDS eDirectory ...oubleshoot NDS eDirectory and the way in which eDirectory supports the features of the FSD model. Audience The intended audience for this course includes Technical Managers, System Administrators, Software Engineers, and Network Administrators. They should be experienced IT professionals who are experts with Novell NetWare 4 or NetWare 5 and have prior knowledge of Novell Directory  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ...Software Engineers, Network Administrators, and Help Desk/Support. This curriculum is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...r this course includes Database Administrators, Technical Support Professionals, and System Administrators. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, Portuguese, Spanish Total Learning Time 6 to 8 hours 64332 Objectives Unit 1: SQL Statement Tuning 1 - 2 hours o Match  more...

Oracle9i Database Admin Manage Security ...tem Administrators, Network Administrators, and Technical Support Professionals. Additionally, learners should have taken the first four parts of this series (64311-64314). Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL: Procedures,  more...

Oracle9i Database Admin Manage Data Storage ...tem administrators, Network administrators, and Technical support professionals. Additionally, learners should have taken the first three parts of this series 64311-64313. Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL: Procedures,  more...

Oracle9i Database Admin Manage Storage Structures ...tem administrators, Network administrators, and Technical support professionals. Additionally, learners should have taken the first two parts of this series 64311 and 64312. Suggested prerequisites include Oracle SQL: Basic SELECT Statements (61110), Oracle SQL: Data Retrieval Techniques (61111), Oracle SQL: DML and DDL (61112), Oracle PL/SQL: PL/SQL Basics (61113), Oracle PL/SQL: Procedures,  more...

Oracle9i Database Admin Create a Database Course Overview The Oracle9i Database Administration: Create a Database course is the second in a five-part series covering the database administration strategies and procedures provided in Oracle9i. Participants learn about the concepts associated with storage structure components, management of rollback segments, temporary segments, and indexes. In addition, this course discusses how to  more...

Oracle9i Database Admin Manage an Instance ...views and initialization parameters and the globalization support that is provided. Learn To • Identify the memory structures of the SGA and the information stored in the database and nondatabase files. • Identify the connection procedures and the processes generated during database connection. • Identify the stages in processing a query and the memory structures used in  more...

Oracle9i SQL Data Retrieval Techniques ...database administrators, designers, developers, technical support professionals, and application developers. This course will help students prepare for the Oracle9i DBA certification, and is mapped to Exam 1Z0-007. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, German, Brazilian  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ... ports for redirection. • Configure ISA Server 2000 support for incoming Secure Sockets Layer (SSL) requests that use certificate services. • Configure ISA Server 2000 to require a secure SSL channel. • Identify features of a VPN. • Configure a VPN for client connections. • Configure a local VPN server. • Configure a remote VPN Server. • Identify  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence Course Overview This is the second course in a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence Course Overview This is the second course in a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...

Oracle PL SQL Database Programming ...cation Developers, Database Administrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL *Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL *Plus: DML and DDL (course 61112), Oracle PL/SQL: Basics (course 61113) and Oracle PL/SQL: Procedures,  more...

Oracle PL SQL Procedures Functions Packages ...cation Developers, Database Administrators, and Technical Support Professionals. Prior to taking this course, students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61110), Oracle SQL and SQL*Plus: DML and DDL (61112). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:  more...

Exchange 2000 Infrastructure Design--Part 3 ...on type. Identify the guidelines for using connectors to support coexistence. Identify the guidelines for minimizing user disruption during a migration. Identify the considerations involved in using the Lotus cc: Mail Connector for migration to Exchange 2000 Server. Identify the considerations involved in using the Microsoft Mail Connector for migration to Exchange 2000 Server. Identify  more...

Exchange 2000 Server--Part 2 Configuring ... as multiple data stores, improved clustering, and native support for Internet mail formats are covered. The instruction will cover configuring objects for messaging and collaboration, configuring and managing a Public Folder solution, and configuring and monitoring client connectivity. The course will also focus on troubleshooting client connectivity problems. L earn To: Identify the  more...

Exchange 2000 Server--Part 1 Installing ... 2000 Server. Identify the Internet connectivity and Web support features of Exchange 2000 Server. Identify the new features of the Information Store (IS) technology in Exchange 2000 Server. Identify the features of clustering in Exchange 2000 Server. Identify the integrated components of Windows 2000 Server. Identify the features of messaging storage technology. Identify the features of  more...

UNIX--Part 2 Advanced Topics for Users ...s, Software Engineers, Database Administrators, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Hardware and Processes Duration: 1 - 2 Hour(s) Identify the hardware requirements for a UNIX system. Identify the memory requirements of a UNIX system. Identify the features of job control. Track multiple processes. Change the state of a running  more...

UNIX--Part 1 User Fundamentals ...tor, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to UNIX Duration: 1 - 2 Hour(s) Identify the milestones in the development of UNIX. Identify the standards relating to UNIX. Identify the differences between working with windows and with shells. Identify the features of X-windows.  more...

Designing Cisco Network Service Architectures Part 5 ...idelines for implementing intelligent network services to support storage networking. Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified Design Professional (CCDP). It also affirms possession of some of the skills needed to achieve the status of  more...

Designing Cisco Network Service Architectures Part 3 ...ces, and designing Virtual Private Networks. Case Studies support the instruction in each of these areas. Learn To: Identify features of network security policies. Identify the steps involved in the network security process. Identify elements of a Cisco security solution. Identify features and functions of a firewall design. Identify types of Cisco perimeter security firewall  more...

Cisco Internetwork Troubleshooting Part 1 ...figuration and documentation of networks and end-systems, support resources for troubleshooting, and troubleshooting approaches. It covers commands and guidelines required for problem isolation and resolution at the physical and data link layers of the OSI model. Learn To: Identify components of a network configuration table. Identify characteristics of a network topology diagram.  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...re System Administrators, Network Administrators, and MIS Support Technicians. This course is intended for network administrators who have passed Novell's CNE certification by taking either courses 520 and 525 or courses 560 and 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Establishing the Desktop Environment Duration: 2 - 3 Hour(s) Match each Workstation  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...they allow you to customize. Configure multiple language support on a computer by using Control Panel. Configure multiple input locale support on a computer by using Control Panel. Set the accessibility options for a user by using Control Panel. Identify the options that can be set to configure Magnifier to perform a specific task. Identify the options that can be set to configure Narrator  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...they allow you to customize. Configure multiple language support on a computer by using Control Panel. Configure multiple input locale support on a computer by using Control Panel. Set the accessibility options for a user by using Control Panel. Identify the options that can be set to configure Magnifier to perform a specific task. Identify the options that can be set to configure Narrator  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...he principal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domain Upgrade Strategy: Developing Duration: 2 - 3 Hour(s) Identify the  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...he principal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...he principal audience of System Administrators, other MIS support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...S) network, IP routing network and Windows 2000 multicast support. Participants will also learn how to implement and configure demand-dial routing and a Virtual Private Network (VPN). L earn To: Identify how to design a Routing and Remote Access Service (RRAS) network. Identify how to design a Remote Authentication Dial-In User Service (RADIUS) network. Identify how to design an  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...S) network, IP routing network and Windows 2000 multicast support. Participants will also learn how to implement and configure demand-dial routing and a Virtual Private Network (VPN). L earn To: Identify how to design a Routing and Remote Access Service (RRAS) network. Identify how to design a Remote Authentication Dial-In User Service (RADIUS) network. Identify how to design an  more...

Interconnecting Cisco Networking Devices Part 3 ...ists of system engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits:  more...

Interconnecting Cisco Networking Devices Part 2 ...ists of system engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits:  more...

Interconnecting Cisco Networking Devices Part 1 ...ists of system engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks. Deployment: e-Learning/self-study Accreditation CEU credits:  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...tem Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315), and the first part in this series, Oracle8i Network Administration: Net8 Architecture and Basic Configuration (63326). This course will help candidates prepare for the Oracle8i Certified Database Administrator  more...

Oracle8i Network Administration Net8 Architecture Strategy ...tem Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 5, 1Z0-026. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Net8 Overview  more...

Oracle8i Backup and Recovery Troubleshooting Recovery ...tem Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Backup and Recovery: Strategies and Backups (63321). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3, 1Z0-025.  more...

Oracle8i Backup and Recovery Strategies Backups ...tem Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course. This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3, 1Z0-025. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...tem Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Performance Tuning: Strategies and Techniques (63331) and Oracle8i Performance Tuning: Managing Memory and Disk I/O (63332). This course will help candidates prepare for the  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...tem Administrators, Network Administrators, and Technical Support Professionals. Participants should have completed the Oracle8i Database Administration Series (courses 63311-63315) prior to taking this course, and Oracle8i Performance Tuning: Strategies and Techniques (63331). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 4,  more...

Oracle8i Performance Tuning Architecture Strategy ... Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally, students will overview the operating system tuning issues. L earn To: Identify the roles of individuals involved in the tuning process. Identify different tuning goals. Define the steps associated with the  more...

Oracle8i Database Admin Manage Security ... System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i Database  more...

Oracle8i Database Admin Manage Data Storage ... System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i Database  more...

Oracle8i Database Admin Manage Storage Structures ... System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311) and Oracle8i Database  more...

Oracle8i Database Admin Create Databases ... System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT Statements (61110), Oracle SQL and SQL*Plus: Data Retrieval Techniques (61111), Oracle SQL and SQL*Plus: DML and DDL (61112), Oracle PL/SQL: Basics (60113), Oracle8i Database Administration: Manage an Instance (63311). This course will help  more...

Oracle8i Database Admin Manage an Instance ... managing an Oracle instance, and using National Language Support. L earn To: Identify Oracle architectural components. Use the Oracle Enterprise Manager (OEM) interface. Manage an Oracle instance. Use National Language Support (NLS). C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network Administrators, Technical Support  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. L earn To: Identify the static and dynamic routing process. Implement routing and manipulate static entries in a routing table. Install and  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum ...nowledge and skills required to setup, configure, use and support Transmission Control Protocol/Internet Protocol (TCP/IP) on Microsoft Windows NT 4.0. At the completion of this series, you will be able to: define TCP/IP and describe its advantages on Windows NT 4.0; install and configure Microsoft TCP/IP; identify the network and host ID; identify the function of a subnet mask; identify the  more...

Lotus Domino R5 System Admin Part 4 User Setup Configuration ...b in Domino Administrator. Enable the alternate language support by using the Configuration tab in Domino Administrator. Identify the factors to be considered before creating a user setup profile. Create a user setup profile by using the Other dialog box. Given a scenario, identify the appropriate access option for securing a workstation ECL. Configure a workstation ECL by modifying the  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...stem administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Enable IP packet filtering and create IP packet filters for a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent. Describe the RRAS support features for the  more...

Windows NT Server 4 0 Routing RAS - Part 1 ...stem administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of routing. Identify the features of RRAS and the protocols supported by RRAS. Identify the basic concepts of RIP and install RIP. Configure RIP event logging and source filtering. Add static IP  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 2 ...lls-Based A udience This course is intended for IT support professionals who will be responsible for installing, configuring, customizing and/or troubleshooting Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Internetworking TCP/IP on Microsoft Windows NT  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...lls-Based A udience This course is intended for IT support professionals who will be responsible for installing, configuring, customizing and/or troubleshooting Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413) and Internetworking TCP/IP on Microsoft Windows  more...

Windows NT Server 4 0 Installation Configuration - Part 2 ... final course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a  more...

Windows NT Server 4 0 Installation Configuration- Part 1 ... sixth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a  more...

Windows NT Server 4 0 Troubleshooting in the Enterprise ... fifth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 2 ...fourth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 1 ... third course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a  more...

Windows NT Server 4 0 Analysis and Optimization ...second course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a  more...

Windows NT Server 4 0 Implementing Directory Services ... first course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series enables participants to design, implement, and support the Windows NT Server network operating system in a multidomain enterprise  more...

Wndows NT Server 4 0 Enterprise Curriculum ... and expertise. L earn To: Microsoft Class - 689 Supporting Windows NT 4.0 Enterprise C ontent Emphasis Skills-Based A udience This course series is intended for professionals seeking MCSE certification. Course Contents Course Series: Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise Courses 689, 697, 705, 706, 712, 720, 724 This  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...stem administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Enable IP packet filtering and create IP packet filters for a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and configure the DHCP Relay Agent. Describe the RRAS support features for the  more...

Windows NT Server 4 0 Routing RAS - Part 1 ...stem administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Identify the basic concepts of routing. Identify the features of RRAS and the protocols supported by RRAS. Identify the basic concepts of RIP and install RIP. Configure RIP event logging and source filtering. Add static IP  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 2 ...lls-Based A udience This course is intended for IT support professionals who will be responsible for installing, configuring, customizing and/or troubleshooting Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Internetworking TCP/IP on Microsoft Windows NT  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...lls-Based A udience This course is intended for IT support professionals who will be responsible for installing, configuring, customizing and/or troubleshooting Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413) and Internetworking TCP/IP on Microsoft Windows  more...

Windows NT 4 0 Core Technologies Support - Part 4 ...Supporting Windows NT Server 4.0 curriculum. This series covers all the objectives of Microsoft’s Certified Systems Engineer exam for Microsoft Windows NT Server 4.0 Core Technologies. The course materials have been developed with support from Microsoft and have been reviewed and approved by Microsoft for adherence to their certification exam objectives. L earn To: Identify the  more...

Windows NT 4 0 Core Technologies Support - Part 3 ...e third course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize, optimize, network,  more...

Windows NT 4 0 Core Technologies Support - Part 2 ... second course in a four-part series intended for network support Professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, integrate,  more...

Windows NT 4 0 Core Technologies Support - Part 1 ...e first course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, integrate,  more...

Windows NT 4 0 Core Technologies Support Curriculum ... and expertise. L earn To: Microsoft Class - 922 Supporting Microsoft Windows NT 4.0 Core Technologies C ontent Emphasis Skills-Based A udience This course series is intended for professionals seeking MCSE certification. Course Contents Course Series: Implementing and Supporting Microsoft Windows NT Server 4.0 Course Series 71410 - 71413 This four part series  more...

Lotus Domino R5 System Admin Part 1 Planning a Notes Domino Infrastructure ...ur(s) Match the operating systems with protocols they support in Domino. Identify the protocol that is best suited for a given Domino network. Identify the requirements for setting up a server for a direct dial-up connection. Identify the requirements for setting up a server for a network dial-up connection. Identify the requirements for setting up a server for passthru access.  more...

Oracle Database 10g Administration Workshop II Part 3 ...t audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Flashback Technology Identify features of Flashback technology. Identify features of Flashback Database. Sequence the steps for configuring Flashback Database  more...

Oracle Database 10g Administration Workshop II Part 4 ...t audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants. Deployment: Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: ASM and Materialized Views Identify features of Automatic Storage Management (ASM). Identify features of Automatic Storage Management (ASM) architecture.  more...

Building an E-Commerce Business Case ...framework. Identify the features of an online technical support framework. Unit 3: Online Customer Relationships (2 hours) Identify the elements required to build an online customer base. Identify the role of database technologies in building online customer relationships. Identify online relationship marketing techniques. Identify online customer profiling tools. Identify the  more...

Oracle Reports R6 Control Reports ...g reports in different languages, using national language support and Translation Builder. C ontent Emphasis Skills-Based A udience Application Developers, Database Administrators, Designer/Developers and Technical Support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle  more...

Oracle Reports R6 Enhance Reports ...DatabaseAdministrators, Designer/Developers and Technical Support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle PL/SQL:  more...

Oracle Reports R6 Report Fundamentals ... Application Developers, Designer/Developer, Technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL and SQL*Plus: Basic SELECT Statements (course 61111); Oracle SQL and SQL*Plus: DML and DDL (course 61112); Oracle PL/SQL: Basics (course 60113); Oracle PL/SQL: Procedures, Functions and Packages (course 60114); and Oracle PL/SQL:  more...

Oracle Form Builder R6 Including Reusable Oracle Components ...tabase administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...tabase administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...tabase administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database  more...

Oracle Form Builder R6 Writing and Debugging Code ...tabase administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database  more...

Oracle Form Builder R6 Enhancing the User Interface ...tems, how to create lists of values (LOVs) and editors to support text items, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to items by creating triggers containing built-in subprograms. L earn To: Create input and non-input items. Identify the features and uses of LOVs. Create LOVs  more...

Oracle Form Builder R6 Forms Fundamentals ...tabase administrators, designer/developers, and technical support professionals. Participants should have knowledge equivalent to the following courses: Oracle SQL: Basic SELECT Statements (61110); Oracle SQL: Data Retrieval Techniques (61111); Oracle SQL: DML and DDL (61112); Oracle PL/SQL: Basics (60113); Oracle PL/SQL: Procedures, Functions and Packages (60114); and, Oracle PL/SQL: Database  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...ors, applications designers and developers, and technical support professionals. Prior to taking this course, participants should familiar with administering an Oracle8 database, or have taken the Oracle8 Database Administration series (courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken the first two  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...ors, applications designers and developers, and technical support professionals. Prior to taking this course, participants should be familiar with administering an Oracle8 database, or have taken the Oracle8 Database Administration series (courses 61311-61315). In addition, they should understand key strategies and techniques involved in tuning an Oracle8 database, or have taken the first part  more...

Oracle8 Performance Tuning Strategies and Techniques ... Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally, students will overview the operating system tuning issues. L earn To: Identify the roles of individuals involved in the tuning process. Identify different tuning goals. Define the steps associated with the tuning  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...etwork administrators, database administrators, technical support analysts, system administrators, application developers, and MIS managers. Participants should be familiar with Oracle8 database administration, or have taken courses 61311, 61312, 61313, 61314, and 61315. Also, the first part of this series, course 61326, should have been taken. T otal Learning Time 6 - 8 Hour(s) Course  more...

Oracle8 Network Administration Net8 Architecture Configuration ...etwork administrators, database administrators, technical support analysts, system administrators, application developers, and MIS managers. Participants should be familiar with Oracle8 database administration, or have taken courses 61311, 61312, 61313, 61314, and 61315. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Net8 Overview Duration: 2 - 3 Hour(s)  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ...etwork Administrators, Database Administrators, Technical Support Analysts, System Administrators, Application Developers, and MIS Managers. Prior to taking this course, participants should be familiar with SQL and PL/SQL Using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the Oracle8 Database Administration series, courses 61311,  more...

Oracle8 Backup and Recovery - Strategies and Backups ...etwork Administrators, Database Administrators, Technical Support Analysts, System Administrators, Application Developers, and MIS Managers. Prior to taking this course, participants should be familiar with SQL and PL/SQL Using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the Oracle8 Database Administration series, courses 61311,  more...

Oracle8 Database Administration - Manage Security ...tem administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112, 60113, and 60114. In addition, participants should have taken the first four parts of the Oracle8 Database Administration series, courses 61311, 61312, 61313, and 61314. T  more...

Oracle8 Database Administration - Manage Data ...tem administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first three parts of the Oracle8 Database Administration series, courses 61311, 61312, and 61313. T otal  more...

Oracle8 Database Administration - Manage Storage Structures ...tem administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first two parts of the Oracle8 Database Administration series, courses 61311 and 61312. T otal Learning Time  more...

Oracle8 Database Administration - Create Databases ...tem administrators, network administrators, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first part of the Oracle8 Database Administration series, course 61311. T otal Learning Time 6 - 8 Hour(s)  more...

Oracle8 Database Administration - Manage an Instance ... managing an Oracle instance, and using National Language Support. L earn To: Identify Oracle architectural components. Use the Server Manager line mode and the Oracle Enterprise Manager (OEM) interface. Manage an Oracle instance. Learn about the features of National Language Support (NLS). C ontent Emphasis Skills-Based A udience Database Administrators,  more...

Oracle Report Builder Controlling Reports ...tabase administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. In addition, participants should have taken the first two parts of this series, courses 61221 and 61222. T otal Learning  more...

Oracle Report Builder Enhancing Reports ...tabase administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. In addition, participants should have taken the first part in this series, course 61221. T otal Learning Time 6 - 8  more...

Oracle Report Builder Report Fundamentals ...tabase administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should familiar with SQL and PL/SQL using Procedure Builder and PL/SQL Database Programming, or have taken courses 60111, 60112, 60113 and 60131. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developer/2000 Report Builder Duration: 1.5 - 2  more...

Oracle Form Builder Including Reusable Oracle Components ...tabase administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first five parts of the Oracle Form Builder series, courses 61211, 61212, 61213, 61214 and 61215. T otal  more...

Oracle Form Builder Handling Multiple Object Relationships ...tabase administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first four parts of the Oracle Form Builder series, courses 61211, 61212, 61213, and 61214. T otal Learning Time  more...

Oracle Form Builder Managing Module Types ...tabase administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition participants should have taken the first three parts of the Oracle Form Builder series, courses 61211, 61212, and 61213. T otal Learning Time 7 -  more...

Oracle Form Builder Writing and Debugging Code ...tabase administrators, designer/developers, and technical support professionals. Prior to taking this course, participants should be familiar with SQL and PL/SQL using Procedure Builder, or have taken courses 60111, 60112 and 60113. In addition, participants should have taken the first two parts of the Oracle Form Builder series, courses 61211 and 61212. T otal Learning Time 7 - 8  more...

Oracle Form Builder Enhancing the User Interface ...ipants learn how to create input and non-input items, and support text items with Lists of Values (LOVs) and editors. Additionally, users will learn to create triggers and add functionality to them. L earn To: Create input and non-input items. Create Lists of Values (LOVs) and Editors that are Form Builder objects to supplement the text item object. Create and set properties for  more...

Introduction to E-Commerce ...ions for Web site design. Identify e-commerce technical support needs. Identify the tools required to integrate multimedia technologies with e-commerce applications. Identify e-commerce technical support requirements for programming and database integration. Identify issues to consider when integrating e-commerce with traditional business methods. Identify issues to consider when  more...