Instructor Led Support Professional Training - Training Resources
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 learn at home |
 group study |
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 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
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 online tutorial |
From Service Strategies
Support Professional
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
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The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
more...
Support Specialist
This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a
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This 2-day course is for professionals with advanced experience and skills in support services. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a
more...
Support Representatiive
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer
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Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer
more...
From American IT
Updating Support Skills from Microsoft Windows NT 4.0 to Microsoft Windows 2000
This course is to provide Microsoft Windows NT 4.0 support professionals with the knowledge and skills necessary to support Microsoft Windows 2000-based networks. This is a performance-based course designed around the job-related tasks a support professional must perform using new or modified features in the Windows 2000 operating system.
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This course is to provide Microsoft Windows NT 4.0 support professionals with the knowledge and skills necessary to support Microsoft Windows 2000-based networks. This is a performance-based course designed around the job-related tasks a support professional must perform using new or modified features in the Windows 2000 operating system.
more...
