Online Support Staff eLearning Training
From Serebra Learning Corporation
Scoping Your Internet Project Select Your Web Team
This course demonstrates how to select and work effectively with the right people to create and maintain a Web presence. Professionals who want to create and promote an online marketing strategy
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Programming with XHTML 1 1 Advanced Tags
This course covers basic concepts about tables, forms, and frames. The course describes the tags and their attributes to create and format tables and define column groups. The course also explains the tags used to create static forms and frames. In addition, the course covers creating menus, specifying special characters, and setting colors for a Web page. Finally, the course describes the key
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Programming with XHTML 1 1 CSS Metadata RDF Namespaces
This course covers basic concepts about cascading style sheets (CSS). The course describes various types of CSS used to format Extensible Hypertext Markup Language (XHTML) elements. The course also provides guidelines to create CSS and handle different types of browsers. Finally, the course covers the key concepts related to metadata, Resource Description Framework (RDF), and namespaces. The
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Programming with XHTML 1 1 DOM and Dynamic XHTML
This course explains how to incorporate JavaScript in Extensible Hypertext Markup Language (XHTML) documents. The course describes various objects, properties, methods, and events of JavaScript. In addition, the course explains various constructs of JavaScript that help in developing dynamic Web pages. The course also covers key concepts of Document Object Model (DOM). Additionally, the course
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Programming with XHTML 1 1 Advanced Concepts
This course provides information about certain advanced concepts related to Web development. The course covers working with multiple-frame applications. It also provides information about uses of Extensible Markup Language (XML) in Web development. The course describes creating XML documents, Document Type Definitions (DTDs), and schemas. In addition, the course provides information about valid
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Digital Subscriber Line
To explain the various technologies used to provide digital subscriber lines Network managers, builders of wide area networks, systems engineers, and technical support staff
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Introduction to ISDN
To introduce integrated services digital network concepts, services, and applications Network managers, builders of wide area networks, systems engineers, and technical support staff
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Basics of Telecommunications
The Basics of Telecommunications WBT is meant for professionals whose responsibilities include design, management, or operation of telecommunications systems and who want to understand the basics of telecommunications. The course provides an introduction to the fundamental techniques and technologies used in the emerging and expanding field of telecommunications. It explores the history and
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Cisco BSCI 3 0 Network Requirements
To enable you to describe the converged network requirements of various network and networked applications within the Cisco network architectures Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing
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Cisco BSCI 3 0 Configuring EIGRP
To enable you to describe the processes of EIGRP implementation, route selection, and configuration verification in diverse, large-scale networks Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing
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Cisco BSCI 3 0 EIGRP Options Authentication and Issues
To enable you to describe and configure EIGRP advanced options, authentication, and recognize common issues when configuring EIGRP in an Enterprise Network Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and
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Cisco BSCI 3 0 Configuring Simple Elements of OSPF
To enable you to describe OSPF network architectures, operations, information flows, single area and multiarea routing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments
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Cisco BSCI 3 0 Tuning OSPF Configurations
To enable you to describe OSPF network types, operations, information flows, single area and multiarea routing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments
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Cisco BSCI 3 0 Configuring Advanced Elements of OSPF
To enable you to describe OSPF network link maintenance, interarea and external route summarization, implementation and verification of OSPF parameters, and OSPF network authorization Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are
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Cisco BSCI 3 0 The IS-IS Protocol
To enable you to describe the benefits of IS-IS as a routing protocol, how IS-IS operates, and how it is implemented in large, enterprise networks Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing
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Cisco BSCI 3 0 Manipulating Routing Updates
To enable you to describe the processes of manipulating routing updates using multiple IP routing protocols, configuring and verifying route distribution, controlling routing update traffic, and implementing and configuring DHCP, one of Cisco's advanced IOS features Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications;
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Cisco BSCI 3 0 Tuning BGP Implementations
To enable you to recognize BGP neighbor states, attributes, best-path selection, and authentication and troubleshooting techniques. Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network
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Cisco BSCI 3 0 Implementing Multicast
To enable you to describe the processes of Multicast implementation and verification, the IGMPv2 and IGMPv3 protocols, and Multicast routing protocols Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing
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Cisco BSCI 3 0 Implementing IPv6
To enable you to describe the IPv6 features and functions that satisfy the requirements of IPv6 addressing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments
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Cisco BSCI 3 0 BGP for Enterprise ISP Connectivity
To enable you to describe BGP concepts and terminology, and the processes of BGP implementation for enterprise ISP connectivity Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments
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SAP R 3 FI AR AP Organization Master Records and Posting
SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures
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SAP R 3 4 6 FI AR AP Account Document Posting and Periodic Processing
...ed in the use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic
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SAP R 3 4 6 FI Payments
Payment Processing is a component of SAP's R/3 Financial Accounting module (FI). FI is a powerful module integrating many activities, including General Ledger, accounts payable, accounts receivable and assets accounting. You will learn to process simple and complex payment transactions. In addition, you will maintain data and systems settings for accurate and effective payment processing in
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SAP R 3 4 6 FI General Ledger Organization and G L Account
Within the Computer Based Training course (CBT) SAP R/3 FI General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. The following audiences are targeted: All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and
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SAP R 3 4 6 FI General Ledger Posting and Periodical Processing
Within the Computer Based Training course (CBT) SAP R/3 4.6 FI: General Ledger Posting and Periodical Processing you will learn to post an invoice to G/L accounts, to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur
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From 123-CBT Computer Based Training
Interconnecting Cisco Networking Devices Part 3

...ists of system engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks.
Deployment:
e-Learning/self-study
Accreditation
CEU credits:
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Interconnecting Cisco Networking Devices Part 2

...ists of system engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks.
Deployment:
e-Learning/self-study
Accreditation
CEU credits:
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Interconnecting Cisco Networking Devices Part 1

...ists of system engineers, network administrators, network support staff, account managers, and channel partner/reseller customers. The audience may be involved in designing, expanding and planning simple Cisco internetworks for small or medium-sized enterprises; and configuring and supporting multiprotocol internetworks.
Deployment:
e-Learning/self-study
Accreditation
CEU credits:
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Working with SAP R 3 v4 x

... Users of all SAP R/3 applications Secondary Audience: IS Support staff and SAP Project Team members needing training in use of the basic SAP system functions. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following course provides the education and training which will ensure most productive
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SAP R 3 v4 x FI Payments

...n the use of R/3 for automated payment transactions. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants will need to have a basic knowledge of Windows or other graphical (GUI) interfaces, as well as basic
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SAP R 3 v4 x Invoice Verification

...ing processes associated with purchasing activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have a good knowledge of their organization's
working procedures and standards for accounting processes, materials and inventory management and invoice processing. Participants should be confident users of their PC
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SAP R 3 v4 x MM Inventory Management

...Control and related materials management activities. User Support staff and Project Team members needing to acquire a user perspective of the
SAP system. Participants should have knowledge and skills relating to their organization's financial processes, standards and procedures. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic
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SAP R 3 FI AR AP Account Document Posting and Periodic Processing

...ed in the use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial
processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user
interfaces (GUI), as well as basic
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SAP R 3 v4 0 Retail Order Management via Distribution Center

...those involved in the use of SAP R/3 for Retail tasks. IT Support staff and SAP Project Team members needing training in the use of Retail Order Management functionality. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. Participants should have completed the following courses:
11712, Windows 3.1
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SAP R 3 Working with v3 0

...l SAP R/3 applications. The course is also directed to IS Support staff and SAP Project Team members needing training in use of the basic SAP system functions. Participants should have completed the following course: Course 12749 SAP R/3 Fundamentals.
T otal Learning Time
6 - 9 Hour(s)
Course Contents
Unit 1: Managing the Dialog
Duration: 2 - 3 Hour(s)
How to login and
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SAP R 3 MM Purchasing Organization and Master Data

...vices are purchased at the best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are
also targeted. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be
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SAP R 3 MM Purchasing Purchase Order Processing and Information System

...vices are purchased at the best time and best price. User Support staff and Project Team members needing to acquire a user perspective of the SAP system are targeted as well. Participants should have a good knowledge of their organization's procedures and standards for materials and inventory management, services acquisition and for general accounting and invoicing. Participants should be
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SAP R 3 FI AR AP Organization Master Records and Posting

...ed in the use of R/3 for Financial accounting tasks. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have knowledge and skills relating to their organization's financial
processes, standards, and procedures. Participants should have basic knowledge of Windows or other graphical user
interfaces (GUI), as well as basic
more...
SAP R 3 FI General Ledger Posting Periodical Processing

...h as General Ledger management and goods accounting. User Support staff and Project Team members who need to acquire a user perspective of the SAP system. There are no prerequisites for this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to
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SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro

SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures
more...
SAP R 3 4 6 FI General Ledger Organization G L Account

Within the Computer Based Training course (CBT) SAP R/3 FI General Ledger you will learn to create and post to G/L accounts, post incoming and outgoing payments, display and modify account balances and line items and, finally, perform month-end closing. Learn To: o To get started with SAP R/3 4.6 o To start the System and log On o Access Options o Basis o Organisation o FI as a
more...
SAP R 3 4 6 FI General Ledger Posting Periodical Processing

Within the Computer Based Training course (CBT) SAP R/3 4.6 FI: General Ledger Posting and Periodical Processing you will learn to post an invoice to G/L accounts, to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur
more...
SAP R 3 FI General Ledger Organization G L Account

...h as General Ledger management and goods accounting. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 3
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From Skillspride Online Training
Customer Care for IT Telephone Support Staff
...Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their
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