Instructor Led Supportability Training Classes

Use Case Modeling The goal of the software development is to develop quality software - on time and on budget - that meets customer's real needs. This goal can be reached only through effective requirements management. Requirements errors are the most common type of systems development error and the most costly to fix. A few key skills can significantly reduce requirements errors and thus improve software quality.  more...

Developing Support-Friendly Software Objective: At the end of training, trainees will have clear understanding of: 1. General Support trouble-shooting process 2. Areas of risks: UI design, Help, Terminologies, Error Messages, Error Logging, Information collection, Support training etc. 3. Techniques for handling risks  more...

Microsoft Operations Framework Essentials ...ssion-critical production system reliability availability supportability and manageability for solutions and services built on Microsoft's products and technologies. This course Microsoft Operations Framework Essentials is an introductory two-day course designed to expose students to the three key elements of the Microsoft Operations Framework the MOF process team models and risk models. This  more...

Microsoft Operations Framework Changing Quadrant ...ssion-critical production system reliability availability supportability and manageability for solutions and services built on Microsoft's products and technologies. This course lets Microsoft customers learn about the changing aspects and functions within an enterprise operations environment. In addition this course provides a knowledge base for Microsoft deliverers (field consultants go-to  more...