Online Supporting eLearning Training

Electronic Commerce: Introductory Professional Level For the working professional and business entrepreneur--An overview course investigating the general structure of networks supporting the Internet and electronic commerce.  more...

Managing People : When to Coach If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You'll find out how to spot coaching opportunities and decide when coaching  more...

Writing Skills : Writing to Complain Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course gives you a step by step guide to writing concise and effective complaint letters that get results. It looks in detail at the importance of addressing your letter to the correct person, stating your complaint clearly and succinctly; what  more...

Supporting Microsoft Windows 95: Installation and Configuration This is the first course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95.  more...

Supporting Microsoft Windows 95: Managing Resources and Users This is the second course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95.  more...

Supporting Microsoft Windows 95: Networking This is the third course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95.  more...

Supporting Microsoft Windows 95: Tuning and Troubleshooting This is the final course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95.  more...

Supporting Microsoft Windows NT 4.0 Core Technologies - Part 1 This is the first course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network,  more...

Supporting Microsoft Windows NT 4.0 Core Technologies - Part 2 This is the second course in a four-part series intended for network support Professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network,  more...

Supporting Microsoft Windows NT 4.0 Core Technologies - Part 3 This is the third course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize, optimize, network,  more...

Supporting Microsoft Windows NT 4.0 Core Technologies - Part 4 This is the fourth course in the Supporting Windows NT Server 4.0 curriculum. This series covers all the objectives of Microsoft s Certified Systems Engineer exam for Microsoft Windows NT Server 4.0 Core Technologies. The course materials have been developed with support from Microsoft and have been reviewed and approved by Microsoft for adherence to their certification exam objectives.  more...

Supporting Microsoft Windows NT 4.0 Cluster Server - Part 1 This course is the first part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0.  more...

Supporting Microsoft Windows NT 4.0 Cluster Server - Part 2 This course is the second part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0.  more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 1 This course is the first part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0.  more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 2 This course is the second part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0.  more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 3 This course is the third part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0.  more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 4 This course is the final part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0.  more...

Sales Buyer Reactions ...course you will be able to identify the steps involved in supporting a favorable reaction, identify guidelines for dealing with low reactors, list the steps in handling objections, and manage objections using a five-step approach. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and experienced  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Leading A Customer-Focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work  more...

The Support Center Service This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification  more...

Strategies for Facilitating Critical Thinking Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Critical Thinking Strategies Simulation You have recently been hired as the general manager at Retail Management Software (RMS). The company began as a small start-up company five years ago, developing software that helps retailers create, manage, and fulfill consumer demand. The founders and owners, Fred Chambers and Larry Busby, and their small team worked hard and developed great products. Recently, RMS' business has increased a  more...

Teamwork and Results Without Authority When it comes to being a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting  more...

Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of  more...

Managing High Performers Training Career and Rewards Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. The  more...

Knowledge as Strategy Performance Improvement In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating  more...

Communicating a Shared Vision If you can dream it, you can do it. Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and  more...

Managing from a Global Viewpoint The process of managing on a global scale requires a step up from domestic management. In this course, you'll learn what it takes to be a global manager or team leader. You'll start with establishing a global mind-set and learning about the attributes of a global manager. Then, you'll explore cross-cultural communication and ways to effectively support and work with a globally based team.  more...

Lean Strategies You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for  more...

Branding Your Internet Identity Form Strategic Alliances This course defines the characteristics of reciprocal links and shows learners how to recognize why strategic alliances sometimes fail. It also helps them to understand the guidelines involved in creating a strategic alliance and shows the steps involved in negotiating, implementing and supporting any alliance. Professionals who want to create and promote an online marketing strategy  more...

A Manager s Introduction to Business Law This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also  more...

Object-Oriented Analysis and Design with UML Fundamentals To introduce basic OOAD principles, the Rational Unified Process, and the role of UML Web developers  more...

Communicating and Implementing Requirements ...esign work, testing and quality assurance activities, and supporting solution implementation.This course will explore methods of creating a requirements communication plan, developing and presenting a requirements package, and conducting a formal review and sign-off of documented requirements. It will also look at how to review and revise solutions, assess and select a final solution, support  more...

Installing and Upgrading Exchange 2000 Server To describe how to install and upgrade Exchange 2000 Server Students preparing for Microsoft certification in installing, configuring, and administering Microsoft Exchange 2000 Server; managers, IT consultants, analysts, network administrators, and support professionals who are responsible for implementing and supporting a messaging solution with Microsoft Exchange 2000 Server  more...

Configuring Exchange 2000 To describe how to configure Exchange 2000 Server Students preparing for Microsoft certification in installing, configuring, and administering Microsoft Exchange 2000 Server; managers, IT consultants, analysts, network administrators, and support professionals who are responsible for implementing and supporting a messaging solution with Microsoft Exchange 2000 Server  more...

Managing and Monitoring Exchange 2000 To describe ways to manage and monitor messaging connectivity, client connectivity, server growth, and backup and recovery Students preparing for Microsoft certification in installing, configuring, and administering Microsoft Exchange 2000 Server; managers, IT consultants, analysts, network administrators, and support professionals who are responsible for implementing and supporting a messaging  more...

Implementing and Supporting Active Directory Infrastructure To identify the requirements for implementing and supporting the Active Directory infrastructure Prospective systems engineers; technical support engineers, and technical consultants seeking competency in Windows Server 2003; systems and network analysts seeking competency in Windows Server 2003  more...

Understanding and Supporting Networks To understand network protocols and connectivity technologies and to establish and troubleshoot a network connection Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)  more...

Future Technologies Supporting Convergence This module discusses future technologies that will make convergence easier, more reliable, and more convenient, not only for the user but for the maintainer. Here we discuss the improvements in QoS, addressing, and reliability that Internet Protocol version 6 (IPv6) makes over Internet Protocol version 4 (IPv4). We complete the text by discussing mobile, wireline and wireless technologies,  more...

Cisco ONT 1 0 Supporting VoIP To recognize how voice is encapsulated, bandwidth requirements and overhead, and how voice is implemented in an enterprise Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support professionals, network administrators, network engineers, network managers, systems managers, or network  more...

Fundamentals of Cisco CallManager To deploy a Cisco CallManager server in a cluster using a supported IP Telephony deployment model. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...

Supply Chain Management - Principles and Concepts This course provides an understanding of the fundamentals supporting SCM the Maturity Model: Pre-supply chain to level and overcoming the difficult transition from Level 2 to Level 3.  more...

Excellence in Service - Fundamentals for Employees In Excellence in Service: Fundamentals for Employees you will learn how to develop the skills needed to effectively relate to customers fulfill their needs and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between  more...

CompTIA A+ 2003 OS Technologies Part 1 Installing This course presents students with both theoretical and practical instruction on the fundamentals of major Operating Systems. Learners will be introduced to the procedures for installing and upgrading Windows 9x, Windows NT, Windows 2000, and Windows XP. Windows ME is part of the Windows 9x family. The course will also cover system boot sequences.  more...

Microsoft Windows XP Administration Part 3: TCP/IP and Remote Support This is the third course in a five part series on the Microsoft Windows XP Installation and Administration curriculum. It introduces the concepts behind TCP/IP, and teaches how to support TCP/IP on computers running Microsoft Windows XP Professional. The course also covers the TCP/IP name resolution process, and provides an introduction to installing and configuring Internet Information Server,  more...

Implementing Microsoft Site Server 3.0 - Part 1 This is the first course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056 Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course students will learn to install and configure Microsoft Site Server 3.0; identify the procedures involved in publishing content; and understand the content  more...

Implementing Microsoft Site Server 3.0 - Part 2 This is the second course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056 Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course students will learn to identify the concepts considered when planning a catalog; perform the steps to modify an existing Web page to search catalog categories;  more...

Implementing Microsoft Site Server 3.0 - Part 3 This is the final course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056 Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course students will learn to identify the tasks and procedures associated with the Knowledge Manager; and identify the tools and procedures for analyzing Web site usage  more...

Microsoft Windows XP Administration Part 3: TCP/IP and Remote Support This is the third course in a five part series on the Microsoft Windows XP Installation and Administration curriculum. It introduces the concepts behind TCP/IP and teaches how to support TCP/IP on computers running Microsoft Windows XP Professional. The course also covers the TCP/IP name resolution process and provides an introduction to installing and configuring Internet Information Server and  more...

Supporting Microsoft Windows 98: Installing and Configuring This is the first course in a five part series that will provide IT professionals with the knowledge to install configure customize optimize integrate and troubleshoot Microsoft Windows 98.  more...

Supporting Microsoft Windows 98: Configuring Hardware and Troubleshooting This is the second course in a five part series that will provide IT professionals with the knowledge to install configure customize optimize integrate and troubleshoot Microsoft Windows 98.  more...

Supporting Microsoft Windows 98: Networking This is the third course in a five part series that will provide IT professionals with the knowledge to install configure customize optimize integrate and troubleshoot Microsoft Windows 98.  more...

Supporting Microsoft Windows 98: Interoperating with Network Operating Systems This is the fourth course in a five part series that will provide IT professionals with the knowledge to install configure customize optimize integrate and troubleshoot Microsoft Windows 98.  more...

Supporting Microsoft Windows 98: Advanced Networking This is the final course in a five part series that will provide IT professionals with the knowledge to install configure customize optimize integrate and troubleshoot Microsoft Windows 98.  more...

Effective Presentations: Planning a Presentation In Effective Presentation: Planning a Presentation you will learn how to determine realistic presentation objectives how to analyze your audience and how to use supporting materials effectively. In addition you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation.  more...

IBM Java Development for Procedural Programmers - Beyond Basic Java This course covers designing for change within a software system Packages and I/O and Exceptions. You will learn about supporting subsystem and system level changes. The first section also covers architectural components such as patterns and application frameworks. In the Packages section you will learn to identify and solve package naming issues. Considerations for using packages are also  more...

Windows NT Workstation 4.0 Essentials In this course, students will learn to install, configure, setup, secure, connect, and troubleshoot Windows NT Workstation 4.0. Students will also learn how to use the basic tools required to maintain, manage, and optimize an efficient Windows NT Workstation 4.0 peer-to-peer network. This course prepares students for the Implementing and Supporting Microsoft Windows NT Workstation 4.0  more...

Implementing MS Site Server 3.0 This course provides students with an introduction to the core technologies, architecture, and various features of Microsoft Site Server 3.0. It also provides students with the preliminary knowledge and skills required for planning and installing Site Server 3.0 and configuring Site Server 3.0 components. In addition, the course prepares students to take the Microsoft certification exam on  more...

Managing MS Site Server 3.0 This course provides students with an introduction to the various features of Microsoft Site Server 3.0. It also provides students with the preliminary knowledge and skills required to implement, support, and maintain Web sites using Site Server. In addition, the course prepares students to take the Microsoft certification exam implementing and Supporting Web Sites Using Microsoft Site Server  more...

Optimizing & Troubleshooting MS Site Server 3.0 This course provides students with the skills necessary to monitor, optimize and troubleshoot the Site Server deployment. The WBT familiarizes students the various setup, network, and application problems and enables them to take appropriate troubleshooting actions. In addition, the course prepares students to take the Microsoft certification exam: Implementing and Supporting Web Sites Using  more...