Online Survival eLearning - Training Resources
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From Online Training Directory
Build Your Own BIZ(tm) - Customer Service Strategies
This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special
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Build Your Own BIZ(tm) - Crisis and Continuity Planning
...continuity plan is crucial in ensuring long-term business survival. This online course will help you design a strategic survival plan for your business and suggest practical ways for your to put your plan into action. The class includes video, text, and downloadable resources. Description of Course Crisis and Continuity Planning will help you ensure the survival of your business in the event of
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From 123-CBT Computer Based Training
Risk Basics
In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques are vital survival
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Risk Basics
In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques are vital survival
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.
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Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.
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The Contact Center and the Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
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In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
more...
Analyzing Cash Flow
Would a family survive if it didn't know where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and
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Would a family survive if it didn't know where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and
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Creating a Business Execution Culture
... An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an execution culture come to be? A business
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... An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an execution culture come to be? A business
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Organizational Crisis Mgmt Managing a Crisis
...The success of the product is vital to the organization's survival, and it was hoped that the innovative ''Star'' would surprise competitors and reestablish Icon as a market leader. Unfortunately, an early batch of the product was contaminated in production, and consumers have been complaining that the polish is tarnishing the paintwork on cars. Icon also produces paint thinner, and it has
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...The success of the product is vital to the organization's survival, and it was hoped that the innovative ''Star'' would surprise competitors and reestablish Icon as a market leader. Unfortunately, an early batch of the product was contaminated in production, and consumers have been complaining that the polish is tarnishing the paintwork on cars. Icon also produces paint thinner, and it has
more...
From Serebra Learning Corporation
The Contact Center and Technical Support Agent
...inesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the contact center and examines the TSA profession. The third lesson discusses the attributes and skills a TSA needs for success in the
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...inesses realize the importance of CRM strategies to their survival. The first lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the contact center and examines the TSA profession. The third lesson discusses the attributes and skills a TSA needs for success in the
more...
Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
more...
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
more...
From Mobile Applied Technology Training Services, Inc.
FCC GMDSS Operator
These FCC programs were built for you to fully prepare you to take the FCC exams. These programs will not only teach you just the questions and answers of each of the element exams, but they also give you the in-depth knowledge behind each of the questions and answers. You will not find that any where else!
These programs are offered entirely online. If you have access to a computer with internet
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These FCC programs were built for you to fully prepare you to take the FCC exams. These programs will not only teach you just the questions and answers of each of the element exams, but they also give you the in-depth knowledge behind each of the questions and answers. You will not find that any where else!
These programs are offered entirely online. If you have access to a computer with internet
more...
From JED New Media inc.
Cold Calling with Confidence
Brush up on successful methods for cold calling to market products or services. Learn effective techniques for landing that first appointment, turning rejection into a potential sale, and building strategies for maintaining contact over time. Whether you are a beginner in sales, or in need of a refresher, developing a wide array of skills and strategies helps build confidence throughout the sales
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Brush up on successful methods for cold calling to market products or services. Learn effective techniques for landing that first appointment, turning rejection into a potential sale, and building strategies for maintaining contact over time. Whether you are a beginner in sales, or in need of a refresher, developing a wide array of skills and strategies helps build confidence throughout the sales
more...
From Backup Training Corporation
Officer Survival
...s course only has one purpose: to keep you alive.
Officer Survival ( 8-hour course ) Instructed by Ron McCarthy
How many uncooperative suspects can you control by yourself?
What are the five keys to surviving a deadly encounter?
What are the two types of ambush and how can you survive them?
Instructor Ron McCarthy has been involved in numerous deadly encounters. Other instructors may have
more...
...s course only has one purpose: to keep you alive.
Officer Survival ( 8-hour course ) Instructed by Ron McCarthy
How many uncooperative suspects can you control by yourself?
What are the five keys to surviving a deadly encounter?
What are the two types of ambush and how can you survive them?
Instructor Ron McCarthy has been involved in numerous deadly encounters. Other instructors may have
more...
Tactical Lifesaver
The primary goal of the Tactical Lifesaver course is to improve the survivability of accidental and non-accidental life-threatening injuries encountered by law enforcement and corrections officers with a secondary goal of decreasing the liability for the
Tactical Lifesaver ( 4-hour Course ) Instructor Info
The primary goal of the Tactical Lifesaver course is to improve the survivability of
more...
The primary goal of the Tactical Lifesaver course is to improve the survivability of accidental and non-accidental life-threatening injuries encountered by law enforcement and corrections officers with a secondary goal of decreasing the liability for the
Tactical Lifesaver ( 4-hour Course ) Instructor Info
The primary goal of the Tactical Lifesaver course is to improve the survivability of
more...
